Technical Reference Guide

Mitel Compatibility and Third Party Certification

Reference Guide for Mitel Products

SEPTEMBER 2015

SIP COE 08-5159-00014

change without notice and should not be construed in any way as a commitment by Mitel or

any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no

responsibility for any errors or omissions in this document. Revisions of this document or new

editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means -

electronic or mechanical - for any purpose without written permission from Mitel Networks

Corporation.

TRADEMARKS

Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express

Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel

Networks Corporation.

Windows and Microsoft are trademarks of Microsoft Corporation.

Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.

Other product names mentioned in this document may be trademarks of their respective

companies and are hereby acknowledged.

Mitel Compatibility/ Certification Reference Document

September 4, 2015 08-5159-00014_93

D

OCUMENT

L

EGEND

... 2

MIVOICE BUSINESS CERTIFICATIONS ... 3

M

I

V

OICE

B

USINESS

SIP

C

OMPATIBILITY

... 3

SIP Trunking Service Providers... 3

MiVoice Business SIP Devices ... 21

SIP Gateways ... 31

SIP Firewall / Enterprise Session Border Controller ... 34

SIP Applications and Servers ... 35

Enterprise SIP Servers for MiVoice Business ... 41

M

I

V

OICE

B

USINESS

API

C

OMPATIBILITY

... 43

MIVOICE OFFICE CERTIFICATIONS... 47

M

I

V

OICE

O

FFICE

SIP

C

OMPATIBILITY

... 47

SIP Trunking Service Providers... 47

SIP Devices... 52

SIP Gateways ... 55

SIP Firewall / Enterprise Session Border Controller ... 56

SIP Applications and Servers ... 57

Enterprise SIP Servers ... 58

M

I

V

OICE

O

FFICE

OAI

C

OMPATIBILITY

... 59

3000 CERTIFICATIONS... 61

3000

SIP

C

OMPATIBILITY

... 61

SIP Trunking Service Providers... 61

VIDEO CERTIFICATIONS ... 62

MITEL 53XX 3RD PARTY SIP CERTIFICATIONS ... 65

APPENDIX A ... 66

M

ITEL

I

NTEROP

C

ERTIFICATION

L

EVELS

... 66

Integration/Interoperability Certifications for third-party partner products, services and

solutions. This includes integration test results and certification information for:

•

Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and

application servers.

•

3PP solutions that use proprietary Mitel API’s and protocols (e.g., MiTAI, OAI, SRC)

•

Other Mitel-integrated or interoperable solutions.

•

Video device integration solutions

If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact

your Mitel Account Executive for information regarding the Mitel process for requesting that a

new interop activity be initiated.

Please reference “Interop Process Overview”, document number 10-4940-00126 for

additional information regarding the Mitel interop certification process.

Disclaimer: Although Mitel has attempted to configure interop testing and certification

activities as closely as possible to a customer premise environment, implementation

details onsite may still differ from tested/certified configurations. YOU MUST

EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and

testing a customer configuration, including assessing the implications of any

differences between the customer configuration and those certified by Mitel.

Any assertion of compatibility regardless of the type, applies only to the specific

product/service versions actually tested. There is no implied future or backward compatibility

associated with the Interop. This means that as versions of software and firmware from either

party change and differs from those tested, there is an ever-increasing risk that the Interop

will fail to remain successful.

Document Legend

The following shows the different icons used to help describe and clarify an Interop

Indicates that all test cases executed in this section passed successfully. No

known issues

Indicates that some test cases failed and you should refer to the Configuration

Guide to see if any of the limitations will affect your deployment

Indicates this section of the testing failed and you should refer to the

Configuration Guide for a list of limitations

Pass/Executed/Total

Shows the number of test cases that passed compared to the number of test

cases executed compared to the total number of test cases available in the

test plan. The difference between the number of Pass/Executed could be the

result of failed or blocked test cases. The difference between the number of

Executed/Total could be from functionality that is not supported, not available

or not required. In addition the difference could be the result of availability of

equipment or applications during testing.

MAT: Mitel Approved Test certification. See definition in Appendix A

MCT: Mitel Compatible Test certification. See definition in Appendix A

SAT: Self-Assessment Tested. See definition in Appendix A

Field Assessed. See definition in Appendix A

Mitel Solutions Alliance Gold Preferred Member. See definition in Appendix A

Mitel Solutions Alliance Preferred Member. See definition in Appendix A

Mitel Solutions Alliance Developer Member. See definition in Appendix A

Interop is classified as current and update to date.

Interop is classified as stale as it’s been more than 18 months since last

MCT/MAT certification, more than 12 months since last evidence of SAT

update, or more than N-1 releases since last evidence of SAT update.

Interop is classified as obsolete as it’s been more than 36 months since last

MCT/MAT certification, more than 24 months since last evidence of SAT

update, more than N-2 releases since last MCT/MAT certification, or evidence

of interop-related field support issues.

refer to the specific configuration guide associated with a particular certification.

MiVoice Business SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Business.

SIP Trunking Service Providers

Following is a list of SIP Trunking Service Providers in Alphabetical order.

Provider Status

MSA Member

Level

MCD Rel ACD NuPoint Mobile

Extension TW Video T.38 Pass/Executed/Tota l Config Guide 360 Networks 9 UR2 12.0 1.6 5.0 80/80/87 09-4940-00055 8 X 8 4.0 12.0 1.6 5.0 87/94/130 09-4940-00091 Accessline 5.0 14.1 7.1 116/116/130 08-4940-00036_5 Acropolis 4.2 14.1 1.7 6.1 11-5159-00069

ACS 4.0 12.0 1.7 5.0 114/127/130 10-4940-00098 Allstream w/ MBG 7.0 16.0 8.0 08-4940-00015_14 Allstream w/ MBG via MPLS 7.0 17.0 8.0 15-4940-00356 Allstream wo/ MBG 7.0 16.0 14-4940-00329_2 Allstream wo/ MBG via MPLS 7.0 17.0 8.0 14-4940-00350 Altitude/ Completel 7.0 14.1 8.0 10-4940-00104_3 Altitude / Completel vMCD 4.2 14.1 6.1 118/121/130 11-4940-00162 AAPT 6.0 7.1 13-4940-00255 AT&T Flexreach 7 16.1 8.1 08-4940-00014_6

AT&T

Flexreach (MBG) 7.0 14.1 1.7 8.1 13-4940-00226_2 AT&T

IP Toll Free

6.0

SP1 AT&T SIP Trunking Interop Test Plan executed. No Mitel applications were tested with this service. 10-4940-00116_2

Atos Worldline 14-4940-00337 babyTel 6.0 SP1 14.0 1 8.0 13-4940-00266_3 BandTel 4.0 12.0 1.7 5.0 108/108/130 09-4940-00086 Bandwidth.com 4.2 sp2 14.1 1.7 6.1 110/116/130 08-4940-00030_4 Belgacom 5.0 PR1 14.1 6.1 13-4940-00238 Bell Canada 7.1 16 9.0 11-5159-00071_6 Bistech

Britannic Tech 4.1 UR1 14.1 1.7 6.1 117/117/130 10-4940-00146 Broadband Dynamics 6.0 SP3 8.0 14-4940-00320_3 Broadview 9 1.6 5.0 71/76/78 08-4940-00031 Broadvox 4.0 12.0 1.7 5.0 116/124/130 09-4940-00075 Brokerteam (Netherlands) 7.0 SP1 8.1 15-4940-00394 BT 4.0

UR1 Basic interop test plan executed in Mitel UK Lab. No applications were tested. 09-4940-00097

BT GS 6.0

SP3 Executed BT GS Interop test plan successfully 11-4940-00172_2

BT Italia 8.0

UR4 1.5 4.5 67/71/78 08-4940-00032

Cable Bahamas 7.0

Cable & Wireless 4.2 14.1 1.7 6.0 103/105/130 10-4940-00151 Cbeyond 6.0 14-4940-00296 Century Link (Quest) 6.0 14.1 1.7 7.1 84/96/96 13-4940-00241 CCI Network 4.2 14.2 7.1 12-4940-00222 Cincinnati Bell 7.0 SP1 16 9.0 15-4940-00400 COLT 5.0 14.1 7.0 93/100/130 11-4940-00183_2 COLT (Germany) 6.0 SP1 8.0 13-4940-00277_2 Comwave 6.0 SP1 14.1 8.0 13-4940-00275 Cox 7.0 SP1 17.0 9.0 15-4940-00386

Daisy Communications 6.0 SP2 14.1 8.0 14-4940-00295 Destiny 6.0 16.0 8.0 13-4940-00262 Earthlink 7.0 14.1 8.0 11-4940-00179_2 Edge Telecom 9.0 UR2 12.0 1.6 5.0 76/81/87 09-4940-00064 Engin 4.1 12.0 1.7 5.0 99/126/130 10-4940-00129 Esprit Telecom 9.0 UR2 1.6 5.0 78/80/87 10-4940-00109 Etisalat Eutelia 9 1.6 5.0 60/65/72 08-4940-00039 Exponential-E 7.0 SP1 15-4940-00396

Frontier 5.0 7.1 90/95/130 12-4940-00203_2

Fuse3 4.2 14.1 1.7 6.1 109/125/130 11-4940-00160

Gamma IP Auth 6.0

SP2 14.1 8.1 113/113/130 11-4940-00156_3

Gamma Acct Auth 9 11.0 1.6 5.0 73/76/87 08-4940-00040

Global Crossing 4.0 UR2 14.1 1.7 6.1 106/122/130 07-4940-00002_2 GHV 6.0 SP1 16.0 8.0 14-4940-00294 Gotanet 6.0 SP2 8.1 15-4940-00399

Harris Cap Rock 6.0

SP1 16.0 14-4940-00299

HIP

4.2

HIPCOM 7 16.0 8.0 09-4940-00079_3 Hub Telecom 4.2 14.1 6.1 11-5159-00078 iCore 4.2 14.1 1.7 6.1 103/107/130 11-4940-00167 II-NET Australia 9 1.6 5.0 77/81/87 08-4940-00044 Infopact 6.0 SP2 16.0 8.0 14-4940-00323 Ironton Global 7.0 SP1 9.0 15-4940-00389 Integra 4.1 UR1 12.5 1.7 6.0 116/122/130 10-4940-00142 IntelePeer 6.0 SP1 8 14-4940-00313 Internode 4.1 UR1 12.0 1.7 6.0 104/119/130 10-4940-00137

Iristel 9 UR1 12.0 1.6 5.0 79/79/87 08-4940-00046 Jaguar 6.0 14.1 7.1 13-4940-00235 KPN 6.0 SP1 14.1 7 13-4940-00279 Level 3 5 14.1 7 111/115/130 12-4940-00189 Lightpath 5.0 SP1 90/112/130 12-4940-00212 Lumison 4.1 UR1 12.0 1.7 6.0 90/125/130 10-4940-00143 MetTel 7.0 PR1 8.1 15-4940-00362 Midcontinent 4.2 14.1 1.7 6.1 113/118/130 11-4940-00169 Mitel NetSolutions

MTN Satelite Communications 6.0 SP3 14.1 8.0 14-4940-00304_2 Nations Broadband 9 UR1 12.0 1.6 5.0 81/83/87 09-5159-00041 nexVortex 7.0 SP1 15-4940-00368_2 NGT 4.2 UR1 14.1 1.7 6.1 118/118/130 11-4940-00168 Nuvox 4.0 12.0 1.6 5.0 93/106/130 09-4940-00085 OMNI Access 6.0 14.1 8.0 14-4940-00324 OneXS 6.0 14.1 7.1 13-4940-00264 OneConnect Globalive 7.0 14.1 8.1 14-4940-00346 OpenIP 5.0 14.1 6.1 11-4940-00186

Orange 5.0 14.2 7.0 Paetec - Genband 9 1.6 5.0 71/71/80 08-4940-00038 Paetec - Broadsoft 4.1 12.0 1.7 5.0 108/119/130 08-4940-00035 Paetec - Lucent 8.0 UR1 1.5 4.5 08-4940-00009 Parlance 7.0 SP1 15-4940-00378 Polycom - DMA 6.0 13-4940-00245 Polycom - RMX 6.0 13-4940-00237 Private Mobility 7.0 16.0 8.0 14-4940-00331 QSC 6.0 7.1 74/74/87 13-4940-00240

QSC IPfonie Extented Connect 6.0 SP2 8.0 14-4940-00317 Radio Access 4.1 12-4940-00191 Redworks 7.0 15-4940-00367 RGTS 6.0 8.0 13-4940-00261 Rogers 6.0 SP1 14.1 8.0 13-4940-00278_2 Saddleback 5.0 13-4940-00230 SFR 7.0 14.1 8.0 14-4940-00321 Shaw 6.0 13-4940-00260 Skype for Business 4.1 12.0 1.7 5.0 106/110/130 10-4940-00120

Spark 7.0 SP1 15-4940-00390 Speakup (Netherlands) 7.0 SP1 15-4940-00379 Sprint (Tango) 4.2 82/84/130 11-4940-00182_2 SYNETY Group 7.0 SP1 15-4940-00369 T-Mobile (Netherlands) 7.0 PR1 14-4940-00344 TalkTalk Business (Opal) 7.0 SP1 PR2 8.0 10-4940-00147_3 TDS Telecom 6.0 SP3 14.1 8.0 14-4940-00314 Telappliant 4.0 12.0 1.7 5.0 94/115/130 09-4940-00080 Tele2 7.0 SP1 16.0 8.1 15-4940-00359

Telecom Argentina 4.0 12.0 1.7 5.0 100/105/130 09-4940-00088 Telepacific 4.0 12.0 1.7 5.0 111/129/130 09-4940-00090 Telnet Worldwide 6.0 14.1 7.1 94/106/130 12-4940-00218_2 Telenet 5.0 13-4940-00276 Telstra 4.0 TESA 9.0 ThinkTel 6.0 SP1 14.1 8.0 98/102/130 12-4940-00197_2 Threshold 4.1 UR1 12.0 1.7 5.0 103/106/130 10-4940-00131 Threshold without firewall 4.1 UR1 12.0 1.7 5.0 77/80/130 10-4940-00138

Time Warner (TW Telecom)

6.0

SP1 14.1 13-4940-00285_2

Time Warner Cable 7.0

SP1 14.1 15-4940-00363 Tipicall 6.0 13-4940-00265 Toledo Telecom 5.0 14.1 6.1 13-4940-00239 TSTT 6.0 14.1 8.0 13-4940-00259_2 TW Telecom 4.2 SP1 13-4940-00248 UPC 9.0 UR2 1.6 5.0 80/80/87 10-4940-00110_2 Updata Infrastructure 6.0 SP3 8.0 14-4940-00297_3 VC3 7.0 9.0 15-4940-00381

VeePee 6.0 16.0 PRG 7.1 12-4940-00188_2

Verizon 4.2

SP1 Blanket Verizon Certification Testing 11-4940-00171_3

Viatel 8.0 UR4 1.6 5.0 72/72/78 08-4940-00026 Virgin Media 6.0 SP2 16.0 PRG 12-4940-00216_2 Vitacost 4.1 12.0 1.7 5.0 104/126/130 10-4940-00125 Vocal Networks 4.1 UR1 12.0 1.7 6.0 112/125/130 10-4940-00140 Vodafone (Germany) 6.0 8.0 14-4940-00290_2 Vodafone (Netherlands) 6.0 16.0 8.0 13-4940-00263 Voiceflex 4.0 12.0 1.7 5.0 102/123/130 09-4940-00063_2

Voicepulse 4.2 SP1 14.1 1.7 6.1 11-5159-00077 VoiceHost 6.0 SP1 14.1 8.0 13-4940-00284 Vono 9.0 Vosky 9.0 UR2 12.0 1.6 5.0 09-5159-00048 Voxalis (UK) 8.0 UR1 40/40/78 08-4940-00013 Voxox 7.0 14.1 8.0 14-4940-00325_2 WCI 4.0 UR2 12.0 1.7 5.0 112/114/130 10-4940-00101 WCS 7.0 16.0 8.0 14-4940-00322_2 Windstream 6.0 SP1 14.1 8.0 10-4940-00102_3

Windstream-Nuvox 4.2 14.1 1.7 6.1 111/119/130 09-4940-00085_2 XO Communications _{7.1 9.0 10-4940-00105_3} Zeelandnet 7.0 17.0 8.1 14-4940-00349 Zen Internet 6.0 SP3 14.1 8.0 14-4940-00303 Ziggo 6.0 SP2 8.0 14-4940-00312

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model MCD

Rel Status

MSA Member

Level

Basic

Call Hold XFR Conf MWI Video TW

Resili ency

Pass/Exec/

Total Config Guide Aastra 480i 8.0 UR3 08-5159-00003 Aastra 6730i 6.0 SP2 8.1 14-4940-00293 Aastra 68xx 6.0 SP2 8.1 14-4940-00302_3

Aastra SIP DECT 7.0

SP1 8.1 14-4940-00309 AEI SGR-2806 MCD 5 13-4940-00249 Alcatel/ Lucent 7342 ISAM 8.0 UR3 08-4940-00023 5.0

Algo 8180 5.0 SP1 7.1 12-4940-00219 Android 3CXPhone 4.2 6.1 11-4940-00165 Android TelnaSIP 4.2 6.1 11-4940-00164 Apple iPhone iSIP 4.1 5.0 10-4940-00127 Ascom i75 4.1 5.2 08-5159-00025_2 Ascom I62 6.0 SP3 10-4940-00152_3 Ascom IP-DECT 6.0 SP2 14-4940-00291 Ascom Myco R1 7.0 15-4940-00374 Avaya 46XX 5.0 SP1 7.1 12-4940-00217

Avaya 9620C 6.0 SP1 8.0 14-4940-00287 Azacast GE-202A 4 UR1 10-4940-00128 Bittel BT-2000 4.1 10-4940-00134 CapX Nokia 4.2 13-4940-00256 Cisco 7941 4 5.0 09-5159-00051 Cisco 7960 4 5.0 09-5159-00052 Cisco 7970 9.0 UR1 5.0 09-5159-00037 Cisco SPA509G 7.1 9.0 15-4940-00393 Crestron VOIP Panel 4.1 5.0 10-4940-00122

Comdasys AG FMC Solutions 4.2 Commend Intercom WS800P 6.0 7.1 13-4940-00251 CounterPath Bria 8.0 UR3 08-4940-00025 CounterPath Bria _SP3 6 8.0 14-4940-00326

CounterPath Bria (Mac) 7 8.0 14-4940-00334

CounterPath Bria iPhone 4.2

SP2 6.1 11-4940-00181 CounterPath Eyebeam 9.0 UR2 5.0 09-5159-00047 Cyberdata VOIP Intercom 4.2 SP2 PR1 11-4940-00185 Cyberdata 010844 VOIP Speaker 9.0 UR1 09-5159-00034

Emcom IP6000 7.0 14-4940-00347 FernTel Watertight 5 12-4940-00190 Fijowave Business DECT 7.0 SP1 15-4940-00388 Gai-tronics Rugged VOIP 4 09-4940-00089 Gtek MIP-200 WiFi 9 5.0 08-5159-00031 Grandstream BT 200 8.0 UR3 08-5159-00007 Grandstream GXP2000 8.0 UR4 08-5159-00016 Inn-Phone D720 4.2 6.1 12-4940-00196 Linksys SPA122 6.0 13-4940-00257

NEC Phillips IP DECT 6.0 09-4940-00087_6

NEC Phillips IP DECT

(INT) 4 5.2 10-4940-00099 Nokia E71 9.0 UR1 5.0 08-5159-00027 Nortel 1120 4 5.0 09-5159-00057 Nortel 1220 4.2 6.0 10-4940-00154 Patton M-ATA-1A 6.0 13-4940-00246 Polycom Kirk 6000 9 08-5159-00026 Polycom HDX 8000 6 7.1 13-4940-00243 Polycom VVX 500 7.1 8.0 09-5159-00050_9

Polycom VVX 1500 6.0 SP1 8.0 09-5159-00050_7 Polycom SoundPoint IP 301 8.0 UR3 08-5159-00004 Polycom SoundPoint IP 320/330 4 5.0 09-4940-00069 Polycom SoundPoint IP 430 4 5.0 09-4940-00081 Polycom SoundPoint IP 501 9 08-5159-00024 Polycom SoundPoint IP 550 9 08-5159-00029 Polycom SoundPoint IP 560 4 5.0 09-4940-00082 Polycom SoundPoint IP 601 9 08-5159-00022 Polycom SoundPoint IP 650 4 5.0 09-4940-00083

Polycom SoundPoint IP 670 4 5.0 09-4940-00084 Polycom Sound Station IP 4000 8.0 UR3 08-5159-00001 Polycom Sound Station IP 5000 4.1 5.0 10-4940-00113_2 Polycom Sound Station IP 6000 4 08-5159-00021_3 Polycom Sound Station IP 7000 4.1 08-5159-00020_4 Polycom Spectralink 8002 9.0 UR1 5.0 08-5159-00019_2 Polycom Spectralink 8020/8030 4.1 UR1 5.0 08-5159-00018_7 Polycom Spectralink 8450 4.2 UR2 5.0 11-4940-00176 Radio Access SIP 4.2 SP2 12-4940-00191

RTX RTX DECT 9.0 UR2 5.0 09-5159-00045 Siemens C470 9.0 UR2 5.0 09-5159-00040 Speakerbus iTurret 6.0 SP1 7.0 13-4940-00280 Snom 300 4.1 10-4940-00136 Talkaphone VOIP-500 7.0 SP1 14-4940-00342 Teledex iPhone Series 7.1 Teledex ND2210S 4 5.2 08-5159-00002_5 Teledex NDC9210S 4 5.2 09-4940-00070 Teledex LD4210S 4 5.2 09-4940-00071

Teledex (Cetis) 3300 IP 9.0 UR2 5.0 08-4940-00028_7 Teledex (Cetis) 9600 IP 9.0 UR2 5.0 09-4940-00053_3 Teledex (Cetis) 3300, 3302, 9600, 9602 5.0 SP1 5.0 10-5159-00058_2 Teo TSG-6 5.0 13-4940-00227 Thomson ST2022 4 5.0 09-4940-00094 UT Starcom F1000G 8.0 UR3 08-5159-00009 VTech S2420 10 UR2 11-4940-00178_2 Windows Mobile 6.1 9 5.0 08-5159-00030

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MCD Rel Status

MSA Member

Level

Basic

Call Hold xfer Conf MWI T.38 Video TW Config Guide Audiocodes Mediant 1000 (lineside) 7 5.0 08-5159-00005_3

Audiocodes Mediant 1000 (trunk

side) 7 5.0 08-5159-00017_3

Audiocodes Mediant 1000 (SBC) 7 8.0 14-4940-00333

Audiocodes MP118 (lineside) 7 8.0 08-5159-00006_4

Audiocodes MP118 (trunkside) 7 8.0 08-5159-00015_4

Allied Telesis AT-RG-163SH 9.0 UR2 5.0 09-4940-00061

Cisco ATA 186 4.1 UR1 5.0 10-4940-00130

Linksys SPA8000 (lineside) 9.0 UR1 5.0 09-5159-00035

Linksys SPA8000 (trunkside) 9.0 UR1 5.0 09-5159-00036

Linksys SPA2102 4 08-5159-00010_2

Mediatrix 1100 Series (trunkside) 8 08-4940-00011

Mediatrix 3000 Series 7.0 15-4940-00380

Mediatrix 4100 Series (lineside) 8.0 UR3 5.0 08-5159-00011

Mediatrix 4100 Series (trunkside) 9 5.0 08-4940-00042

Mitel TA7104i (Mediatrix

C710) 7.0 SP1 15-4940-00371

Multitech MVP210 (lineside) 9 08-5159-00023

Multitech MVP210 (trunkside) 9.0 UR1 08-5159-00032

Following is a list of SIP Firewalls in Alphabetical order.

Vendor Product Version MCD Rel Status MSA Member

Level Known Issues Config Guide Adtran Total Access 908e 9.0 Long ring timers – fixed in Adtran

version A1.05 08-4940-00041

Edgewater Edgemark 4508 8.0 UR3 N/A

Edgewater Edgemark 46XX SBC 7.0 14-4940-00339

Fortinet FortiWifi-60B 8.0 UR4 08-4940-00029

InGate SBE 8.0 UR3 08-4940-00022

InGate Firewall 1450 8.0 UR3 06-5177-00011

InnoMedia ESBC 4 Limitation with T.38 faxing, ACD

interflow ringback 10-4940-00100

Mitel Multi-Protocol Border Gateway (MBG) 9.0 UR1 Limitation with T.38 faxing and video

pass through 09-4940-00066

SIP Applications and Servers

Following is a list of Certified SIP applications in Alphabetical order.

Vendor Product Versi on

MCD

Rel Status

MSA Member

Level Known Issues

Pass/Execut

ed/Total Config Guide Amtelco 4.1

SP1 45/67/130 09-4940-00092_2

Ascendent 4.2.1 8.0

AVST CallXpress (SIP) 8.5 6.0 SP1 13-4940-00271_2 Benbria BlazeCast Paging BlazeCast Paging Server 5.2

5.0 Known issues with Inband DTMF 09-5159-00054_2

Biamp Tesira 1.1.3. 1 6.0 13-4940-00244 Druid Raemis 1.4 _SP1 7.0 15-4940-00376 ESNA Telephony Office-Linx 8.5 5.0

SP1 Known Call Forwarding and faxing 09-5159-00056_3

FCS Phoenix Hospitality Voicemail 2.0 6.0 SP2 Transfers 14-4940-00298 Geomant MWI 9.0 UR2 09-4940-00060 GFI GFI FaxMaker 14.3 5.0

IBM / Lotus Sametime Unified Telephony Server 9.0 UR1 09-4940-00052 Interactive Intelligence CIC Server 2.4 08-4940-00012 IPC Information Systems Alliance MX 9.0 UR2 09-4940-00062 Isca Interact Platform 0.9.9 3411 9.0 UR2 09-4940-00058 Lyrix SEAA 6.5 5.0S P1 10-4940-00133_2 Merbridge Music on Hold (MMOH) 8.0 7 14-4940-00318 Microsoft Exchange 2007 UM 4

Message playback via Play to phone only on subset of Mitel devices, TLS and T.38 Fax not supported, G723 codec not supported

Microsoft Exchange

2010 UM 2010 4 Known issues around transfer 10-4940-00117

Microsoft Exchange

2010 UM 2010 4.1

Known issues around transfer and

MWI 10-4940-00118 Microsoft Exhange 2013 UM 2013 6.0 SP1 13-4940-00274 Microsoft Lync 2010 5.0 SP2 11-4940-00161_2

Microsoft Lync with

LBG LBG 3.2 4.2 11-5159-00074 Microsoft Lync 2013 7.0 SP1 13-4940-00273_2 Netvitesse MCLink V1.6. 0-Beta 9.0 UR2 09-5159-00053 Noetica Synthesys CIM 6.0 SP1 14-4940-00286

OpenText RightFax 10.5 5 Fallback from T.38 to G.711 09-4940-00074_3 Ricoh Aficio MP C 5000 5 09-4940-00077 Sagem Interstar XMedius Fax Server 5.5 6.0.0. 131 9.0

UR2 Trunkside integration with T.38 only 09-4940-00047

SLIT NovaCOM 4562-_4.1 5.0 SP1

Custom test plan was

executed

12-4940-00198

Speakerbus iCS Server 2.101. 2.0 6.0 SP1 13-4940-00280 Syntellect (Enghouse) Customer Interaction Management 8.0 PRC0 2, Build 1801 5.0 12-5159-00079_2 TigerTMS/ Innovation InnLine IP 3.1.4 6.0 SP3 G729 not supported 09-5159-00049_5 TigerTMS/ Innovation iCharge & iConnect 50.0.6 7.0 SP1 15-4940-00361

Voice4Net EPBX and

EBS Server

5.0 SP1

Trunside integration know issues with transfer to busy ACD queue and invalid ext

09-4940-00048_2 Voxco PRONTO Dialer 1.10 6.0 13-4940-00236 Wesley Clover VTAP 2.0.4 5 09-4940-00095

Note

: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To

determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server

Provider list above.

Vendor Vendor Product Version MCD Rel Status

MSA Member Level

Known Issues Config Guide Asterisk 1.2 7.0 06-5160-00002 Avaya 4.5 8.0 10-4940-00111 Broadsoft Rel 13 9.0 08-4940-00010 Broadsoft Rel 14 SP7 9.0 08-4940-00010 Cisco Call Manager 9.0 UR2 09-4940-00068_3 Genband C20-A2-S3 5.0

Huawei 7.1

UR2 T.38 and PRACK no supported 07-4940-00003

Metaswitch 8.3 7.0 SP1 15-4940-00360 Mitel 5000 6.0 09-5159-00038_6 Mitel Aastra MX1 6.0 14-4940-00352 Mitel MiV 5000 7.0 15-4940-00365 Nortel BCM 50 4.1 UR1 10-4940-00135 Nortel CS1K 4 UR2 10-4940-00119 Nortel CS2K SN09 9.0

Not tested independently. Tested as part of MTS Allstream interop.

NOTE: Refer to Genband C20-A2 (above) for more recent

Toshiba CIX 100 4

UR2 10-4940-00108

MiVoice Business API Compatibility

The following list the API-based integrations that have been tested with MiVoice Business.

Vendor Product MSA Member Level

Product Certification

Status

3300/MCD

Rel Product Rel Config Guide AVST

CallXpress

6.0.SP1 8.5 Build

655 13-4940-00271_2 CyberTech (NICE) CyberTech Myracle/Pro V5.2 Call Recording Solution 9.0 Recorder 2.5.0, SRC 1.0.22 Contact MSA ([email protected])

dvsAnalytics, Inc. Encore (for Mitel 3300)

MCD 4.0 SRC 1.0.27

2.2.5 _{([email protected])} Contact MSA

Hansen Software Corporation CASH+ V3.0 N/A

Interalia, Inc. iProMOH,Conference

Bridge 800, SBX/XMU+ 10.0.1.21 V.3.53, V1.3, V1.32, V6.82 Contact MSA ([email protected])

Komutel SIT Mitel - PC Attendant

Console 9.0 2293

Contact MSA ([email protected])

Martello

MarWatch

6.0 4.6.1 13-4940-00253

Netcall

Liberty Telephone

Platform

7.0 2.4 14-4940-00338

Noetica

Synthesys

6.0 SP1 3.4 hotfix ₁₉₅₀₆ 14-4940-00286

OAISYS Talkument (for Mitel

3300)

MCD 10.1 MBG 6.1.6

6.1.1226

11-5159-00067

OAISYS Tracer (for Mitel 3300) MCD 10.1

MBG 6.1.6

6.1.1226

prairieFyre Software Inc. Integrated Voice

Response (IVR) N/A

prairieFyre Software Inc. Outbound Preview Dialer N/A

Redbox Recorders Recorder

MCD 6.0 SP3 MBG 8.0.17

3B Build 423 11-5159-00072_4

Resource Software International Ltd. (RSI)

Shadow CMS Enterprise

V4.1 N/A

Telstrat Engage Recorder 6.0 SP1 3.6.2 13-4940-00281

Trisys, Inc. Tapit Call Accounting N/A

Trisys, Inc. Tapit Nova N/A

Verint Systems, Inc. Audiolog 4 for

3300/MCD & SRC

MCD 4.1

SRC 2.2 4 SP4

Contact MSA ([email protected])

Voice Print International Inc. Activ! Voice (for Mitel

3300)

9.0.5.11, SRC 1.0.22

Weston Digital

Symphony Call

Recorder

7.0 7.1 14-4940-00343

Xarios Call Recorder MCD 10.2

MBG 6.0 2.0 11-5159-00064

Xarios Application Server V2.1 MCD 10.1 2.1.1416.1 Contact MSA

([email protected]) Xarios Phone Integrator V2.1 MCD 10.1 2.1.1415.2 _{([email protected])} Contact MSA

to the specific configuration guide associated with a particular certification.

MiVoice Office SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Office.

SIP Trunking Service Providers

Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status MSA Member Level Rel MAS NPM Fax G711 T.38 Fax G729

Pass/Executed/Total Config Guide Accessline 5.0 1.2 68/74/130 09-5159-00044_2 AT&T Flexreach 5.1 13-4940-00225 AT&T Flexreach with MBG 6.0 13-4940-00232_2 BabyTel 6.0 15-4940-00382

BandTel 3.1 46/46/87 NA Broadview 6.0 16 59/63/76 13-4940-00233 Broadvox 5.0 61/67/130 09-4940-00078_2 BT Wholesale 6.0 SP3 15-4940-00387 BT Wholesale (WSIPT) and Global Services 6.0 SP3 15-4940-00397 Century Link (Quest) 5.1 61/67/130 13-4940-00242 Earthlink 5.0 1.2 65/68/130 11-4940-00180 Engin 6.0 SP1 14-4940-00332 Frontier 5.1 PR3 2.2 63/72/130 12-4940-00210

Fuse3 4.0 1.2 66/71/130 11-4940-00163 G12 6.0 SP3 15-4940-00398 Gamma 5.1 1.2 43/45/87 09-5159-00043_2 Global Crossing 5.0 1.2 65/73/130 11-4940-00173 HIPCOM 4.0 49/50/130 10-4940-00132_2 Integra 4.0 1.2 60/62/130 10-4940-00149 Level 3 5 1.2 74/76/130 12-4940-00194

Mitel NetSolutions Various

MTS Allstream w/MBG via MPLS 6.0 SP2 15-4940-00357 MTS Allstream (no MBG) 6.0 SP1 14-4940-00340 MTS Allstream wo/MBG via MPLS 6.0 SP1 15-4940-00358 Paetec - Broadsoft 4.0 1.2 52/53/130 10-4940-00112_3 TalkTalk Business (Opal) 4.0 1.2 61/64/130 10-4940-00148 Telstra 6.0 13-4940-00268 Time Warner (TW Telecom) 6.0 14-4940-00288 Time Warner Cable 6.0 SP2 15-4940-00364 Voiceflex 3.1 42/43/87 09-5159-00042

WCI 3.2 1.2 47/50/130 10.4940-00101

Windstream 6.0 54/54/130 10-4940-00103_2

Windstream/Nuvox 4.0 1.2 54/60/130 10-4940-00150

XO

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model 5000

Rel Status

MSA Member

Level

Basic

Call Hold Transfer Conf MWI Video Pass/Executed/Total Config Guide Algo 8180 5.1 11-4940-00166_4 Algo 8028 5.0 12-4940-00208_3 Ascom IP DECT 6.0 14-4940-00311 Ascom I62 6.0 14-4940-00310 Aastra 67xx 6.0 14-4940-00301 Aastra 68xx 6.0 14-4940-00305

Citel Portico 5.0 11-5159-00076_3 CounterPath Bria (MAC) 5 12-4940-00199_3 CounterPath X-Lite (Win) 5.1 98/109/138 11-5159-00075_4 CounterPath X-Lite (MAC) 5.1 12-4940-00206_3 Linksys SPA122 5.1 SP4 13-4940-00258_3 Polycom Sound Station IP 5000 4.0 114/120/138 11-4940-00157 Polycom Sound Station IP 7000 4.0 119/120/138 11-4940-00158_3 Polycom 8020/8030 5.0 11-5159-00068_4 Polycom Spectralink 8450 5.0 11-4940-00177_5

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model 5000 Rel Status

MSA Member

Level

Basic

Call DTMF Hold xfer Conf MWI T.38 Video Config Guide Audiocodes MP118 6.0 10-4940-00114_3 Linksys SPA2102 4.0 10-4940-00144_3 Mediatrix 4100 series 4.0 10-4940-00145_3 Media5 / Mediatrix 3600 Series Mitel TA7102i (Mediatrix 4102) 6.0 SP2 15-4940-00373 Mitel TA7104i (Mediatrix C710) 6.0 SP2 15-4940-00372 VOPTech VG1042 5 11-5156-00070

Following is a list of Certified SIP Firewalls in Alphabetical order.

Vendor Product

Version 5000 Rel Status

MSA Member Level

Known Issues Config Guide Mitel Multi-Protocol Border Gateway (MBG) 5.0 Refer to service/device

specific reference guide

Following is a list of Certified SIP applications in Alphabetical order.

Vendor Product Version Status MSA Member

Level Known Issues Config Guide Benbria BlazeCast Paging Benbria BlazeCast Paging Server T6.1.4 14-4940-00328

GFI GFI FaxMaker

15.0 5.1 12-4940-00224

Voice4Net ePBX and

Note

: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To

determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server

Provider list above.

Vendor Vendor Product Version 5000 Rel Status MSA Member

Level Known Issues Config Guide Aastra A400 6.0 Trunkside 14-4940-00341

Broadsoft 20 SP1 6.0 Trunkside integration 14-4940-00335

Metaswitch 7.3 5.0 Trunkside integration 11-4940-00184

Mitel 3300

Rel 10 3.2 Trunkside integration 09-5159-00038

The following list the OAI Interops that have been completed on MiVoice Office.

Vendor Product MSA Member Level Product Certification Status 5000 Rel Product

Rel Config Guide Hansen Software

Corporation CASH+ V3.0 N/A OAISYS Tracer/Talkument 4.0 6.2.1230 11-5159-00066

Trisys, Inc. Tapit Nova N/A

Trisys, Inc. Tapit Call Accounting N/A

Xarios Ltd. Xarios Application Server

V2 - U.S. & UK

3.1 /3.2 2.0.1.0b /2.1.1416.1

Contact MSA ([email protected])

Xarios Ltd. Campaign Manager 3.2 3.0.1692.1

Xarios Ltd. Xarios Phone Manage 6.0 4.0 Contact MSA ([email protected])

Xarios Ltd. Xarios Dialer - U.S. Contact MSA ([email protected])

Xarios Ltd.

Xarios Call Recorder - Express, Professional &

Team Leader

Contact MSA ([email protected])

These sections list all the Interops that have been done on the Mitel 3000. For a full list of limitations and configuration notes please refer

to the specific configuration guide associated with a particular certification.

3000 SIP Compatibility

The following list the SIP Interops that have been completed on the 3000.

SIP Trunking Service Providers

Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status

MSA Member

Level

Rel MAS NPM Fax G711

T.38 Fax

G729

Pass/Executed/Total Config Guide Windstream 6.01

899 10-4940-00115

Windstream/Nuvox 6.01

a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

Following is a list of Certified SIP Video Devices and Service in Alphabetical order.

Device /

Service Product Status

MSA Member Level MCD Rel Basic

Call Hold Conf Video

Application Sharing Remote Desktop Config Guide Alcatel-Lucent ALU 14-4940-00336 Aastra A5000 14-4940-00348 Aastra ClearSpan 15-4940-00354 Asterisk Asterisk NOW 14-4940-00353 Avaya Aura 13-4940-00229

Broadsoft 13-4940-00283

Broadview

MBG Silouette

Audio

Only 13-4940-00234

Cisco _Manager Call 13-4940-00231

Cisco Telepresenc_{e VCS} 14-4940-00345 CounterPath Bria 14-4940-00292 LifeSize Express 220 5.0 SP2 12-4940-00221_2 LifeSize Icon 6.0 SP1 13-4940-00270 Magor WorkSpace 5.0 SP1 12-4940-00223 Metaswitch 15-4940-00355

Microsoft Lync 7.0 SP1 Audio

ONLY 15-4940-00395

Mitel Aastra _A5000 14-4940-00348

Polycom HDX 6.0 12-4940-00213_3 Siemens OpenScape 14-4940-00307 Vidtel Connect and Meet-Me 6.0 13-4940-00254

Vidyo Conference _Server

5.0 SP2 PR1 12-4940-00214 Vidyo Vidyoway 5.0 SP2 PR1 13-4940-00228_2

Zoom Cloud Video 7.0

Service Version Sets Status Description Config Guide Broadsoft R19 SP1 53XX 13-4940-00272_2

Broadsoft R19 SP1 53XX Device Management 13-4940-00272_2

Metaswtich 8.0 53XX 14-4940-00315

Metaswtich 8.0 53XX Device Management 14-4940-00316

Metaswtich 8.0 Aastra SIP-_DECT 15-4940-00385

Mitel Interop Certification Levels

The following describes the certification levels that Mitel applies to 3PP products and services.

“Mitel-Approved Test” (MAT) Certification.

Applies only for MSA Gold Preferred member products/services (i.e., 3PP

solutions resold by Mitel). MAT certification utilizes a Mitel-approved

testplan for the product/service category, which may be customized as

necessary for the specific member product/service. MAT involves testing

and/or validation by Mitel of the interface points between the Mitel platform

and 3PP product/service, and may also include select evaluation of

functional capabilities and documentation. Any limitations identified during

the testing are documented in a formal test report and/or Mitel Config

Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel

partner to ensure that they understand the extent of the Mitel testing and

that they determine whether the documented/known issues will impact their

specific customer deployment. MAT is reserved for key strategic

components of the Mitel 3PP portfolio for which Mitel assumes a significant

degree of responsibility for support, often acting as the interface between

the customer and the 3PP as necessary.

“Mitel-Compatible Test” (MCT) Certification.

Applies for MSA Developer and MSA Preferred member products/services,

where the MSA member has optionally elected to pursue Mitel certification,

as well as for certain other 3PP products/services where Mitel unilaterally

elects to certify interoperability. MCT certification is an assertion made by

Mitel that Mitel has executed a standard interop test plan for the

product/service category, and determined that the interop was sufficiently

successful to declare MCT certification. Any limitations identified during the

testing are documented in a formal test report and/or Mitel Config Guide. An

MCT designation does not in any way imply that all functionality of the 3PP

product/service has been tested. Nor does it imply that there are no known

issues related to the interop. It is the responsibility of the 3PP and the Mitel

channel partner to ensure that they understand the extent of the Mitel

testing and that they determine whether the documented/known issues will

impact their specific customer deployment. Mitel Product Support will

provide support assistance related to the interop, but issues unique or

specific to the 3PP will be referred to the 3PP as appropriate.

“Self-Assessment Test” (SAT) Certification.

Denotes that the 3PP provider of the product/service has performed the

interop testing they deem necessary to interoperate successfully with the

Mitel platform, and has asserted to Mitel that the interop was successful.

While the 3PP may provide interop documentation to Mitel for informal

review and archiving, Mitel does not formally review or approve the 3PP

SAT results. Completion of SAT is generally a prerequisite for a 3PP to

For informational purposes only, field-assessed means that the

product/service has been reported to have been tested and/or used

successfully in the field, though available details of such testing may be

limited or vary widely. Mitel Product Support does NOT apply to

field-assessed interops.

Mitel Solutions Alliance Membership (MSA) Levels

MSA is a comprehensive program enabling a wide range of 3PPs to successfully create

products and services that integrate and/or interoperate with Mitel’s core business

communications portfolio. It also aids in creating awareness of these products and services

among Mitel retail channel sales partners and end customers. Through MSA, Mitel builds

alliances with those 3PPs that share and complement our market vision, and can help us

implement it rapidly and successfully. By joining MSA, 3PP members gain access to Mitel

development tools, support, test resources, and marketing channels needed to deliver quality

integrated solutions to Mitel customers. MSA offers the following primary membership levels.

This level is the entry point into the MSA program for all members,

enabling both the Mitel vendor partner ecology as well as

end-customer integration projects.

For vendors and other partners whose products, solutions or

services are resold by Mitel. They require and existing Developer

membership, and sponsorship by one or more Mitel stakeholders,

and receive all MSA Developer benefits, plus additional benefits

including greater channel visibility. Because products from these

partners are sold and supported by Mitel into our channel sales

organizations, additional business and technical requirements

apply, as determined by the internal Mitel sponsor.

Members at this level bring strategic or specialized value to Mitel.

They require an existing Developer membership, and sponsorship

by one or more Mitel stakeholders, and receive all Developer

Partner benefits plus additional benefits including extensive

collaboration and go-to-market support from Mitel Product Line

Management.