Division: Information Technology Plan

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Division: Information Technology Plan 2012-2017

I. Introduction

State your administrative department/unit/division mission statement.

The Information Technology Division's mission is to provide effective leadership for selecting, applying, and managing critical information services that enhance Texas State's teaching, research, student learning, and administrative activities. These technical and information resource services are provided to both campus and community users through staff and business processes that are both reliable and responsive to the needs of the community we serve. These services are delivered by the Division's operating units (Alkek Library, Technology Resources, and Instructional Technologies Support).

Outline briefly your “vision” for the 2012-2017 planning cycle.

The 2012-2017 IT strategic plan embraces significant ongoing program “maintenance” initiatives as well as several major new initiatives. While the bulk of the activities planned will be accomplished with existing base budgets and divisional resource reallocations, new funding for the Alkek Library Learning Commons project, including an off-site Collections Repository, will be required. Two joint IT and research initiatives are identified that will require additional funding.

Planned activities will require the addition of approximately 7.5 new FTE over the course of the planning cycle.

Using University goals and initiatives as a guide, list and briefly describe your top five priorities for the 2012-2017 planning cycle and indicate the university initiative/goal to which the unit’s initiative is linked.

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1. Alkek Library renovations: (GOAL 5, INITIATIVE 5.12) a. Electrical and HVAC upgrades

b. Library Commons Project c. Collections Repository Project

2. Continue to leverage campus ERP and other technology investments: (GOAL 5, INITIATIVE 5.14) a. Stabilize Banner environment

b. Migrate to Banner version 9

c. Work collaboratively to streamline and enhance campus business processes

3. Continue to enhance and upgrade campus IT and telecommunications infrastructure (GOAL 5, INITIATVE 5.14) a. Increase Internet circuit bandwidth as needed

b. Expand intra-campus bandwidth as needed

c. Continue collaborative expansion of campus High Performance Computing array d. Sustain and continuously update campus IT security initiatives

4. Enhance campus reporting and operational metrics capabilities (GOAL 5, INITIATIVE 5.14) a. Fully implement and deploy Operational Data Store and Enterprise Data Warehouse b. Deploy Cognos reporting tools and training for departmental staff

5. Expand staff capabilities to assist faculty distance education and hybrid course development and deployment (GOAL 5, INITIATIVE 5.7)

Based on unit goals, list the number of new (not replacement) staff lines you plan to request in the 2012-2013 fiscal year and in the remaining 2-5 years.

2012-2013 – 4.5 New FTE  Instructional Designer

 Programmer Analyst for Mobile Apps  System Programmer I

 Technical Writer

 System Programmer I (.5 FTE) 2014-2017 – 3 New FTE

 Instructional Programmer  User Services Consultant I

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Based on unit initiatives outlined in your plan, estimate the total amount of new funding that your unit will realistically need in the 2012-2013 fiscal year and in the remaining 2-5 years.

$700,000 Joint IT and Research initiatives

TBD – Alkek Library renovation into a Learning Commons environment TBD -- Collections Repository

State the facilities (e.g. offices, work space) that will be required for anticipated growth and new initiatives.

7.5 work spaces

Learning Commons initiative will require electrical and HVAC upgrades to support new commons environment. Off-site Collections Repository

II. Process

Describe, in a brief paragraph, the process used to develop your plan, including the nature and extent of staff involvement.

The 2012-2017 Information Technology strategic planning activities developed as an extension of ongoing strategic planning initiatives dating back to FY2000. This process included a thorough review of the status of current major initiatives by each of the division’s units and departments. Biennial status updates are conducted each year to track progress on major initiatives. In addition, feedback solicited each year from the academic deans and divisional vice presidents is used to adjust and modify the division’s major initiative activities.

During this planning cycle, departmental units participated in a planning retreat held spring 2010 where various topics related to future technologies were discussed and recommendations made about how, when, and if they would fold into the major planning initiatives for the division.

In conjunction with the planning retreat, the Horizon Report and the Gartner-Hype Cycle Reports were reviewed. The departments also identified initiatives from those discussions to fold into the new planning initiatives. A review of the academic plan was conducted ensuring there are no disconnects between the IT plan and the academic plan.

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III. Program Maintenance

Maintenance Need Reason for Need Cost Result of Funding

Provide collection development for new academic programs

To support need for

increased library resources in support of expanded graduate and PhD programs and consistent with Association of Research Libraries (ARL) status.

Varies by program

Access to research and information resources to meet student and faculty needs

Maintain integrated library system (Millennium), the backbone of library operations

To provide access to library holdings. Maintenance costs currently base budgeted

Access to research and information resources to meet student and faculty needs

Continue development of Discovery tool for information resources

To provide a unified, index of the university’s information resources from a single search box.

Currently base budgeted

Streamlined access to the library’s various information resources to meet student and faculty needs (books, articles, local digital collections, etc.)

Maintain Texas Digital Library services

Extend Texas State’s digital library service offering.

Provide access to a large array of digital

resources and long-term preservation of digitized material.

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Provide access to electronic materials via State-wide library resources (TexShare)

To provide access to electronic materials at discounted pricing, courier delivery services for library materials, and reciprocal lending

agreements with libraries across Texas. Currently base budgeted. (Note: in FY12 Texas State’s share was a 35% increase over FY11 as a result of cuts in funding to the Texas State Library & Archives Commission.)

Access to library and information resources to meet faculty and student needs. Library privileges for university affiliated personnel at libraries across the state.

Sustain and enhance security technology to mitigate current and emerging risks.

Attacks on the university network are increasingly sophisticated and defenses must similarly evolve.

Information resources are reasonably protected against unauthorized disclosure, contamination, modification, or destruction.

Continuously enhance security education and

awareness initiatives.

Human practices present the greatest information security risks and education is the only effective mitigation strategy.

Campus affiliates use technology in less risky ways, decreasing the number and impact of information security incidents.

Analyze metrics to assess effectiveness of specific strategies and tactics.

Effective management of an information security program requires effective measurements of its impact.

Security resources are applied to the most likely and impactful threats using the most effective strategies and tactics.

Identify security risks and events through analysis, mitigation, and compliance reporting.

Regular and comprehensive risk assessment mitigates vulnerabilities before they can be exploited.

The university’s risk posture is greatly improved and the likelihood of a serious breach is greatly reduced. Maintain a comprehensive and up-to-date IT policy and compliance framework.

Laws, regulations, and best practices mandate compliance with policy, operations, and reporting standards.

The university meets its obligations, and its information resources are managed and used appropriately and effectively.

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Continue to develop and maintain the plan for student lab

replacement

Levels of use demonstrate that open labs, available to all students, around the clock are needed to support curriculum requirements.

Needs are met with a

combination of base budget and one-time funds.

Labs will continue to have current hardware and software, and availability that enables student to complete assignments.

Continue to enhance Classroom Technology Maintenance and Refresh Plan

Maintain classroom support tools consistent with faculty instructional needs.

Texas State classrooms will continue to provide superior support for

faculty and students.

Maintain GATO web content management system and TRACS learning management system (LMS)

To sustain the campus’ enterprise web presence, learning management system, and ongoing campus

instructional support.

Current needs are base budgeted

Texas State will be able to continue with a superior web presence, learning management system, and instructional development toolset.

Continue to enhance support activities for distance learning initiatives.

Increased demand for

alternative instructional venues requires increased distance learning support.

Current course support levels are base budgeted

Faculty will be able to present courses via distance learning with development support in instructional design and production.

Enhance core IT infrastructure

To meet enrollment growth and increased research demands.

Enhanced campus IT infrastructure to support ever growing network, application, database, and data storage demands.

Maintain Tier 1 and Tier 2 software maintenance licenses. To provide software in support of campus business and instructional needs.

Current projected needs are base budgeted.

Provide compliance with updated software and licensing requirements.

Maintain and enhance campus ERP environment (SAP, Banner, Oracle, Millennium Library System, Sakai, and Exchange).

Continue to leverage

investments in our collective ERP solutions. Current needs are base budgeted and supplemented with one-time funds.

Campus’ core ERP systems will meet academic and administrative demands.

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IV. Planning Categories Dept. Initiative 1 yr 2-5 years New Resources Required Cost Source of Resources Assessment Criteria University Initiative University Goal 1: Promote academic quality by building and supporting a distinguished faculty.

Library Benchmark library programs and collections to attain ARL (Association of Research Libraries) membership X Yes. Outside consultant

$7,000 Library Fee ARL indices and membership criteria

1.9

Library Enhance library programs and

collections to attain ARL (Association of Research Libraries) membership

X Yes TBD Library Fee ARL indices and membership criteria

1.9

Library Develop scholarly communications

program to enhance support of faculty and student research

X Yes. Scholarly Communica- tions Librarian

$65,000 Library Fee Content added to Digital Collections

1.9

Goal 2: Provide opportunities for a public university education and contribute to economic and cultural development.

Goal 3: Provide a premier student-centered, educational experience that fosters retention and success. Library Integrate information

literacy skills

development into the curriculum X Repurposed position. Undergraduate Services Librarian $65,000 Departmental reallocation/ Library Fee Number of students receiving information literacy instruction; pre and post test scores

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Goal 4: Enrich our learning and working environment by attracting and supporting a more diverse faculty, staff, and student body.

Goal 5: Develop and manage human, financial, physical and technological resources effectively, efficiently, and ethically to support the university's mission.

Library Renovate Alkek Library (Phase 1) and perform utility

infrastructure upgrade to accommodate new modes of information access, study, and research X Yes TBD Fundraising and Library Fee Library use statistics; LibQUAL survey 5.12

Library Perform utility infrastructure upgrade in library to support learning commons environment. X Yes TBD University Funds (HEAF) Capability of supporting telecommunication and environmental needs of Alkek Library 5.12

Library Designate a Copyright Officer to support research and instructional programs X Repurposed position N/A Library Operating Consultation statistics (on-site and online); workshop attendance 5.12

Library Provide incremental support for Learning Commons initiatives; i.e., digital reference support and technology support

X Yes TBD Joint effort

between Library, ITS, and TR Achievement of targeted initiatives 5.12

ITS Deploy the

ePortfolio/TK20 system X X Contract Programmer $25,000 Divisional reallocation of resources To interface ePortfolio with TRACS and deployment across colleges 5.10

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ITS Deploy and enhance new Texas State mobile applications. X X Programmer – Mobile Apps $70,500 Divisional reallocation of resources Increased mobile applications 5.14

ITS Support the

deployment and refresh of programmatic and single course online courseware X X Instructional Designer (1 FTE) Production (1 FTE) $67,500 $67,500 TBD Increased number of quality online courses 5.7 Technology Resources Enhance centrally managed servers, data storage, and visual display capabilities dedicated to instructional and research support X X Additional servers and data storage 600,000 Joint IT and Research Support Initiative Achievement of targeted initiatives 5.14 Technology Resources

Implement SIS Post Go-live support organization X Staff Training and salary adjustments as needed to address staff marketability 100,000 Base Budget and Divisional reallocations Achievement of targeted initiatives 5.14 Technology Resources

Extend central file services, Desktop backup solution, Unified Communication X 1 FTE Systems Programmer 1 and 150,000 infrastructure 225,000 Base Budget and Divisional reallocations Centralized file and backup services in production 5.14 Technology Resources

Monitor, plan, and enhance campus internet and intranet bandwidth

utilization/needs to support research park activities X X New and expanded network connectivity 100,000 Joint IT and Research Support Initiative Campus connectivity meets or exceeds university demand 5.14

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Technology Resources

Upgrade external wireless network to improve coverage of university green space

X X New wireless network infrastructure 350,000 Base Budget and Divisional reallocations Effective delivery of wireless service across campus green space 5.14 Technology Resources Develop enterprise identity management infrastructure including Master Data Management X X Consulting Services for design and development 950,000 Base Budget and Divisional reallocations Achievement of targeted initiatives 5.14 Technology Resources

Continued service and support expansion of ITAC Service Desk

X 1 FTE User Services Consultant 1 49,500 Base Budget and Divisional reallocations Maintain service excellence while experiencing exponential growth 5.14 Technology Resources

Assess and address hardware requirements in support of Windows 8 rollout X TBD Base Budget and Divisional reallocations Key Campus desktop hardware platforms are Windows 8 certified 5.14 Technology Resources Service Catalog, SDLC, technical documentation maintenance and support X X 1 FTE Technical Writer 48,500 Base Budget and Divisional reallocations Technical documentation and Service Catalog maintained 5.14 Technology Resources Develop and implement

sustainability model for High Performance Computing X X TBD TBD Joint IT and Research Support Initiative Established sustainability model 5.14 Technology Resources

Design and implement high availability virtual lab functionality in support of on campus instruction and distance education X Hardware equipment and software licenses 240,000 Base Budget and Divisional reallocations Available and expandable virtual lab environment 5.14

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Library Construct off-site Collections Repository to house portions of the general collection, special collections, and University archives. X Yes TBD Fundraising and grant funds Freed up space to accommodate Learning Commons project. 5.12

Library Interface library system (Sierra) with SAP

X TR and

Library staff time

N/A N/A Workflow

efficiencies; salary savings 5.14 VPIT (IT Security) Enhance network security capabilities in accordance with changes in campus network architecture X X Appropriate portion of infrastructure support funds TBD Base Budget and Divisional reallocations Degree to which threats and exploits can be isolated within the network 5.14 VPIT (IT Security) Develop and implement a comprehensive mobile device risk management strategy X Encryption solutions; collaboration with ITAC and campus TSP’s TBD Base Budget and Divisional reallocations Campus acceptance and adoption of mobile device risk management settings 5.14 VPIT (IT Security) Upgrade Risk

Assessment Tools and Processes. X X New ISAAC subscription or .NET custom development. New Web Application Security Tools. TBD Base Budget and Divisional reallocations Production deployment of new risk assessment tools 5.14 VPIT (IT Security)

Enhance the security and privacy awareness of students, faculty, and staff X X SANS “Securing the Human,” and new programs for students TBD Base Budget and Divisional reallocations Attendance counts, surveys, and assessments. 5.6

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VPIT (IT Security)

Establish sustainable model for institutional support of research data management plans

X X Storage, Servers, .5 FTE Systems Programmer 1 to facilitate ad hoc configurations TBD Funding TBD Achievement of targeted initiatives 5.14

VPIT Enhance IT &

university governance & compliance through new or updated policies and procedures (e.g., copyright, electronic records, BCP, data storage, data

management, etc.).

X X Staff Time TBD IT Staff Adequacy, relevancy, and awareness of IT policy portfolio.

5.14