GTS Global Technology Services

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GTS – Global Technology Services

raňajky s IBM pre obchodných partnerov

Filip Uram, ITS Channel Sales Manager

(2)

Agenda

GTS štruktúra

ITS portfolio

Cloud computing

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GTS štruktúra

Maintenance Technical Support

Integrated Technology Services

Strategic Outsourcing

60 x delivery HC (PM, Architects, Specialists) + GDC

10 x sales

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GTS People

Management:

Pavol Rybar st. – acting GTS manager, MTS manager

Pavol Laurinec – ITS Sales Leader

Tomáš Mesároš – ITS Delivery Manager

Sales:

Peter Maďar, Martina Trajlínková, Tomáš Milko – MTS sales

Filip Uram – ITS sales - channel

Matej Zaťko – ITS sales – public

Michal Holenia – ITS sales – networking

Pavol Rybár ml. – ITS sales telco&utility

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Maintenance Technical Support

HW maintenance



HW servis s definovaným SLA na odstránenie poruchy 4-48h fixtime



Zmluva alebo ServicePac



BP discount 17%

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Integrated Technology Services

Data Center Services

Middleware – BPM, Websphere

Server - implementation, virtualisation, Enterprise Cloud

Storage&Data – implementation, backup, archiving, DMS

Site&Facility – data center design, energy efficiency

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Integrated Technology Services

Enterprise Services

BCRS – business continuity resiliency

Security - penetration testing, managed security services, PCI assessments,

governance,

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Integrated Technology Services

Workplace Services

Enduser support

Virtual Desktop

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Source: Cloud Revenue - Worldwide and Regional Public IT Cloud Services 2010-2014 Forecast, IDC 2010 Source: IT Spend – Black Book 2010 V3, IDC 2010

Note: CEE includes Central and Eastern Europe, Russia, excludes Turkey

“Revenue is ramping very

quickly — don't be fooled by

today's modest early markets

scale,”

IDC 2010

3-5x faster growth for public IT cloud

The market for public IT cloud services will grow three to five times

faster than the total IT market in CEE

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10

Cloud computing is a

new consumption

and delivery model

inspired by consumer

Internet services. Cloud computing exhibits the

following 5 key characteristics:

• On-demand self-service

• Ubiquitous network access

• Location independent resource pooling

• Rapid elasticity

• Pay per use

While the technology is not new, the end user

focus of self-service, self-management

leveraging these technologies is new.

Virtualization

Service

Automation

& SOA

Usage

Tracking

Web 2.0

End User Focused

Is cloud computing really new? Yes, and no.

EXAMPLE: ASUS at

CES 2011

-Introducing the Eee

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What is different about cloud computing?

With cloud computing

Without cloud computing



Virtualized resources



Automated service

management



Standardized services



Location

independent



Rapid scalability



Self-service



Software



Hardware



Storage



Networking



Software



Hardware



Storage



Networking



Software



Hardware



Storage



Networking

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Design a cloud computing deployment as part of the existing IT

optimization strategy and roadmap

Consolidate

Virtualize

Standardize

and automate



Reduce infrastructure

complexity



Reduce staffing

requirements



Manage fewer things

better



Lower operational costs



Remove physical

resource boundaries



Increase hardware

utilization



Reduce hardware

costs



Simplify deployments



Standardize services



Reduce deployment

cycles



Enable scalability



Flexible delivery

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There is a spectrum of deployment options for cloud computing

Private

Public

Hybrid

IT capabilities are provided “as a

service,” over an intranet, within the

enterprise and behind the firewall

Internal and external service delivery

methods are integrated

IT activities / functions are

provided “as a service,” over

the Internet

Third-party

operated

Third-party hosted

and operated

Enterprise

data center

Enterprise

data center

Private cloud

Hosted private

cloud

Managed

private cloud

Enterprise

Shared cloud

services

A

Enterprise

B

Public cloud

services

A

Users

B

• Free

• Register

• Credit Card

• Click to contract

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© 2011 IBM Corporation 15 Hanoi Hanoi Silicon Valley Silicon Valley Dublin Dublin São Paulo São Paulo Johannesburg Johannesburg Bangalore Bangalore Tokyo Tokyo Seoul Seoul Singapore Singapore Beijing Ehningen Ehningen Raleigh Raleigh Krakow Krakow

Analytics

Collaboration

Development

and Test

Desktop

Storage

Business

Services

Fit for purpose middleware platform

Common Compute Platform

(Compute/ Network/ Storage)

Base Enterprise Platform

Blue Insight 140,000 users growing to 200,000 LotusLive 85% of all web conferencing Dev/Test Time to build a dev/ test environment from 1 week to 1 hour Workplace Cloud Estimated savings up to 30% Network Storage Cloud Up to 40% savings in storage costs Production Cloud 1,000 potential applications identified IBM Cloud Labs

IBM Cloud Labs

Cloud Competence center Cloud Competence center

IBM is investing in cloud computing to meet internal and client needs

IBM CIO Cloud Implementations:

Cloud delivery center Cloud delivery center

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2010 IBM Corporation 16

Information

Protection Services Managed Security_Services

Managed Services

Additional IBM Cloud Services for Partners

Targeted for 4Q10 Managed Backup Cloud (Category)

Onsite Data Protection

eMail Management Express

IBM X-Force Threat Analysis

Hosted e-mail and Web security

IBM Vulnerability Management Service

IBM Security Event and Log Management Services

Tivoli Live

Smart Business Desktop on the IBM Cloud

Smart Business Expense Reporting

Smart Business End User Services

Smart Business Development and Test – (Tier 1).

Server Implementation/Migration Services for Cloud Computing

Storage & Data Implementation/Migration Services for Cloud Computing

Compute and

Infrastructure Services

BPs can resell Cloud Services

IBM offers partner-enabled cloud service offerings with 4 additional offerings under development.

Also Available:

IBM LotusLive Online Collaboration & Social Networking

IBM PaaS Solutions (ex: DB2 and WebSphere)

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You can have your server environment running in minutes on the

IBM Cloud.

The self-service portal, designed for ease of use, guides you through setting

up what you need and triggers the automated provisioning of your servers.

Step 1

Click and choose

the service you need

Step 2

Step 3

Choose the hardware and

usage configuration

Application provisioned

and ready to run

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Standard software images help provide a ready-to-use

,

stable base

on which to build your own customized images.

Middleware and operating systems:

middleware

IBM Lotus®

IBM WebSphere®

IBM DB2®, Informix® and Cognos®

IBM Tivoli®

32-bit and 64-bit Linux®

SUSE Linux Enterprise Server (SLES) 11

Red Hat Enterprise Linux (RHEL) 5.5

Microsoft ® Windows® Server

Windows Server 2003 and 2008

Development and test tools:

IBM Rational® software

… requirements, collaboration, quality, build and assets

Aviarc and Servoy

... development tools

Add-on cloud management and integration tools:

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Nine 32- and 64-bit configuration options enable you to pick the

virtual machine (VM) instance sizes that best fit your needs.

Virtual machine (VM)

Options

32-bit configurations

64-bit configurations

Copper Bronze Silver Gold Copper Bronze Silver Gold Platinum Virtual CPUs with 1.25 Gigahertz 1 1 2 4 2 2 4 8 16 Virtual Memory (Gigabytes) 2 2 4 4 4 4 8 16 16 Instance Storage (Gigabytes) 60 175 350 350 60 850 1024 1024 2048



Intel® architecture servers provisioned in minutes with Linux® (Red Hat or Novell SUSE) or

Microsoft® Windows® Server (2003 or 2008) and your choice of middleware.



Provisioned in minutes, depending on instance storage size. Option to decrease instance storage

to minimum required by chosen image to help reduce provisioning time.



Virtual machines (VMs) can be provisioned as standalone servers or in combinations to build

sophisticated configurations, including load-balancing and resilient architectures.



Private images can be built on one virtual machine configuration and migrated to a configuration

of a different size, within the limitations of the base IBM image.



Prices start under 10 cents per hour* for a virtual machine including operating system.



Reserved capacity options provide pools of resources for immediate use at discounted rates.

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Our solution provides the option to reserve pools of resources and

potentially reduce cost at the same time.

Package

Pricing model

Package description

Pay-as-you-go

Per virtual

machine

(VM) hour



No commitment for you to buy fixed amounts

of resources



IBM will provide capacity as available

Pay-as-you-go

with

reserved

capacity

Monthly

charge

plus

discounted

per VM hour



Reserved capacity pool package – ability to freely provision

and de-provision any combination of VMs within chosen pool

size limits for a 6 or 12 month period



Pool consists of CPUs with matching memory and storage.

Smallest pool has 64 base processors, 96 GB memory and

9.6 TB storage. Larger pools may be ordered in units of this

small package.



Discounted VM per hour usage charge within pool



No commitment for you to buy fixed amounts of resources



Monthly reserved capacity package charge for 6 or 12

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Sample calculation:

 38 instances  2x IBM x3850 – 1 socket 4 core – 16GB RAM – SCSI disks – 24x7 support  Cost per server:

– HW=$8300 – VMware=$5700 – Support=$2000/yr – Facilities=$2000/yr  Cost for 3 years:

– (2 x ($14000 + $4000) x 3 – ~ $108k

 38 instances

 Target server : Copper, Silver, Gold  38 instances - split

– Copper: 8 – Sliver: 21

– Gold: 9 (for peak usage)  Cost per hour:

– 8 x $0.133 = $1.00 – 21 x $0.50 = $10.50 – 9 x $1.00 = $9.00

Total cost of cloud cost case depend of several facts:

– Are the applications run only Mon-Fry 9am-5pm?

– What´s the average usage of the environment?

– If you combine these facts:

• Cost of cloud usage for 3 years = 38 x $0.133 x 8 x 260 x 3 =

$31,5k

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Typically managed PCs have issues that virtualized PCs don’t

Area

Traditional PC environment

Virtualized environment

Manageability

Unmanageable assets, compliance Simplified asset management Standardized infrastructure Simplified user management

Operating costs

Complex environment, support needs Simplified software distribution Quick, simple IMAC

Lower help desk incidents

Productivity

End user IT chores cause disruption Higher availability than PC

Reduced downtime for IT functions Any time, anywhere access

Resource allocation

Significant downtime, can’t share resources Share resources across users

Client by day, enterprise by night for virtual resources

Security

High exposure to viruses, theft Reduced exposure to data loss/theft Simplified backup

Fewer virus entry points

Deployment issues

Difficult or expensive upgrades, migrations Simplified migrations, upgrades free up IT resource for other priorities

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Desktop Class Types and Pricing

Desktop VM Type Bronze Silver Gold

CPU (VMs/Core) 6+ 6+ 4

RAM 1 GB 1 GB 2 GB

Disk (C: Drive) 7.5 GB 10 GB 15 GB

Persistent VM No Yes Yes

Availability 99.5% 99.5% 99.5%

XenDesktop HDX Option Included Included

Sold in blocks of 50 50 30

Pricing Monthly List Price (per desktop) Minimum

Blocks

Standard $ 36 $ 48 $ 60 3

Customer Premise ($27k monthly base cost) $ 36 $ 48 $ 67 10

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Desktop on the IBM Cloud - Pricing for Add-ons

List Pricing (per month)

Component Increments per

Customer

Standard Single-Tenant Cust Prem

Additional disk per 100 GB $110 $110 $390

Backup/Recovery per 100 GB $90 $90 N/A

Remote access from Internet per customer $1775 $1775 N/A

Internet access (Outgoing) per 1 Mbps $280 $280 N/A

Server VMs – Small (2 core, 8 GB, 30 GB disk)

per server $1175 $1175 N/A

Server VMs – Medium (2 core, 16 GB, 30 GB disk)

per server $1385 $1385 N/A

SLA Upgrade (99.9% availability) per Tenant $1490 $1490 N/A

XenDesktop HDX Upgrade (Bronze) per 50 VMs $565 $565 $565

Wide Area Network Connectivity ** Custom TBD TBD TBD

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Desktop on the IBM Cloud -- Contract Terms



Trials

– Three (3) month term, renewable for an additional 3 months

– No startup/one-time charge.

– Boarding period of 30 days.

– Bronze, Silver, or Gold VMs.

– VPN required (in order to connect to customer Active Directory and data/applications)



Regular contract

– Contract term is 36 months

– No startup/one-time charge

– Boarding period of 60 days.

– Charges do not start until boarding is completed.



Contract changes

– The number of virtual desktops in the contract can be reduced by 20% without penalty.

– Additional virtual desktops can be added within 15 days.

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