INNOVATIVE EFFICIENT RELIABLE CREATE A SEAMLESS CUSTOMER EXPERIENCE THAT IS. of customers interact with their banks through multiple channels.

RELIABLE

EFFICIENT

of customers

interact with their banks

through multiple channels.*

INNOVATIVE

CREATE A SEAMLESS

CUSTOMER EXPERIENCE THAT IS

WITH AN OMNICHANNEL BANKING SOLUTION

FROM CDW FINANCIAL SERVICES

WE GET IT

CDW FINANCIAL SERVICES

CREATE A SEAMLESS

of customers using

mobile and online

banking more than

once a week are also

more likely to be active

retail branch users.

*SOURCE: the financialbrand.com, Blow Up Your Old Banking Distribution Strategy, May 19, 2014

In a recent survey,

retail customers said:

27

%

would consider

a branchless digital bank.

71

%

consider their

banking relationship to be

transactional rather than

relationship-driven.

51

%

want their bank

to proactively recommend

products and services for

their financial needs.

60

%

SOURCE: Accenture.com, The Digital Disruption in Banking: Demons, Demands, and Dividends, 2014

The banking industry has been transformed. Tech-savvy, mobile-minded customers focus more on transactions and less on loyalty. Seamless interactions between channels are expected, and that includes valued face-to-face interaction. Non-financial institutions are disrupting the marketplace with digital banking services. Security, regulations and compliance get more complicated by the day.

What can banks do to ensure that they have the right IT — from infrastructure to innovative new technologies — to ensure they deliver a superior omnichannel experience in a cost-effective way?

REVOLUTIONIZE THE

Customer Experience with

Advanced Technology

“Moneyhawks” are

tech-savvy,

mobile-minded

consumers who

control

41

% of

deposits and

33

%

of investable assets.

40

% are at high

risk of leaving their

primary bank or

credit union.

SOURCE: thefinancialbrand.com, $1.1 Trillion Deposits at Risk Among Mobile-Minded Consumers, October 27, 2014

ENHANCE THE CUSTOMER

EXPERIENCE

LOCK DOWN NETWORK

SECURITY AND DATA

PROTECTION

MAXIMIZE EFFICIENCY AND

PROFITABILITY

innovation and customer loyalty now

Creating an omnichannel banking experience that meets your customers’ expectations requires a robust, reliable, flexible IT infrastructure that can support the core processing system, existing and new technology, and state-of-the-art applications. CDW’s Financial Services experts can help your bank choose the right technology and customize a solution to:

BOOST

• Deliver a consistent, integrated customer-centric experience across all channels, leading to greater retention and loyalty

• Easily offer innovative tools, products and services through the channel of choice

• Conveniently provide personalized financial advice and counseling face to face or via collaboration technology

• Secure sensitive customer data against loss, breaches and cyberattack threats

• Deploy the technologies that will serve customers now and easily upgrade in the future

• Tap the power of a scalable, flexible infrastructure to optimize omnichannel digital banking and deliver a seamless customer experience anytime, anywhere

• Capitalize on the efficiency of virtualized servers and storage

• Enable speedy and secure transactions by ensuring ample network bandwidth

Download the white paper “The Future is Here: Omnichannel Banking” at

CDW.com/omnichannelbanking

CDW Financial Services gets banking

CDW supports 99% of the top U.S. banks — including national, regional and community banking customers — with the industry’s broadest and deepest technology solutions and services. Your dedicated CDW Financial Services account team can help you integrate and keep current with the latest omnichannel technology to better manage risk and meet regulatory compliance requirements, improve customer experiences and achieve growth targets.

• Efficiently satisfy complex industry regulations and compliance reporting requirements

• Confidently lower risk exposure

TIGHTEN RISK, COMPLIANCE

AND REGULATORY REPORTING

Wherever your customers go — inside or outside your branch — CDW Financial Services has the right mix of technologies to help ensure a seamless omnichannel experience.

Mobile Technology Self-Service Kiosks

Video Conferencing Infrastructure Desktops and Displays

Wireless Networking Mobile Technology ATM Customizable Mobile Apps

Wireless Networking Mobile Technology

Desktops and Notebooks Secure Web-Based Access

TOP

_MIND

CYBERSECURITY

About

56

%

of consumers said they have

concerns about online banking, spanning from identity

theft to fraudulent apps.

SOURCE: money.usnews.com, The 6 Biggest Fears Americans Have About Online Banking, October 30, 2014

THE CLOUD

60

%

CYBERSECURITY

From mobile security to defense-in-depth, CDW’s security solution architects and Malware Interception Team help make sure your mobile devices and data are armed to combat increasing digital threats. We can also recommend a mobile device management (MDM) solution to manage and track BYOD and organization-provided devices.

CLOUD COMPUTING

Benefit from a combination of software and computing delivered on demand, as a service. CDW can help boost financial organizations’ agility, improve cost structure, and increase productivity and collaboration. Available in Software as a Service, Infrastructure as a Service and Platform as a Service.

of banks worldwide will process

transactions in the cloud by 2016.

DESKTOP LIFECYCLE SERVICES

We’ll detail your current desktop hardware and software, determine where there may be gaps, add or remove

unneeded equipment, and address your needs over the long term.

MOBILE APP MARKETPLACE

Our solution architects and account managers will help you identify and customize apps for your organization and connect you with the right mobile app partner to build, deploy

or update your enterprise applications.

INSTALLATION/DEPLOYMENT

Our expert engineering and implementation support team can help you get your IT solution up and running ASAP, to minimize

any disruptive downtime.

CONFIGURATION SERVICES

CDW experts can pre-assemble hardware and software components to ensure your IT

solution is ready to deploy upon arrival.

NETWORK ASSESSMENT

Our CDW team of experts can help you jump-start your next network optimization project, beginning with a network audit to determine the best

strategy to meet your network goals.

ASSESSMENT/PLANNING/DESIGN

Up-front consulting and collaboration to map your omnichannel technology strategy.

PRODUCT LIFECYCLE SUPPORT

Staffing and training, maintenance contracts and extended warranties protect

your IT investment over time.

Always at your service

CDW Financial Services will help you find the latest technology to support your efforts to create a seamless, customer-centric omnichannel platform. We can also help your firm with services that span:

EXPERT

Q

&

A

Jeb Rendall

EXECUTIVE ACCOUNT MANAGER

What technology trends do you see in the marketplace that are key to the delivery of a seamless customer experience?

Mobile banking and application development are key right now. Banks need to rethink the way they interact with their customers. Today, customers want day-to-day branch functions available from their mobile devices or tablet PCs. When they do need to visit a branch, they want information on demand. Banks also need to rethink how they leverage their branch locations. Video conferencing technology, advanced LAN/ WAN and wireless networks provide branch locations with access to the bank’s experts, regardless of location.

What are the top three questions banks should ask to jump-start their omnichannel strategy?

1. Do I have access to all the bank’s resources, regardless of location? 2. What mobile banking options does our

core banking provide, and are we leveraging them properly?

3. Does IT know how Marketing is planning to improve the customer experience?

How can banks ensure that their

omnichannel strategy is agile and adaptable to new technology innovations as they are released?

In order to ensure the success of an omnichannel strategy, IT must work with the lines of business that directly impact customer interaction. With the help of CDW, banks can future-proof technology purchases to handle increased demand, but IT must know where the demand is coming from to be successful. The focus should be on the changes in customer behavior and the technology needed to react to that demand. All lines of business must work together to solve a common goal, which is “How can we interact with our customers better?”

a seamless customer experience

with an omnichannel banking solution

from CDW Financial Services

Your dedicated CDW Financial Services account team can help you custom-design an omnichannel banking program that will provide customers with a memorable experience today and provide a foundation for future growth and innovation. Our industry-leading technology partnerships allow us to bring you the brands you know and trust.

Cisco

_{Aironet 2702i Wireless}

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• 802.11 a/b/g/n/ac (draft 5.0)

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radio hardware

• 2.4GHz and 5GHz 802.11n radios

Samsung DM55D

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• Built-in Wi-Fi and AllShare® _Cast

for simple content mirroring from mobile devices

CONTROLLER-BASED 55" LED-BACKLIT LCD FLAT PANEL

ENSURE

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of CDW LLC. PEOPLE WHO GET IT™ _{is a trademark of CDW LLC. All other trademarks}

and registered trademarks are the sole property of their respective owners. The terms and conditions of product sales are limited to those contained on CDW’s website at CDW.com. Notice of objection to and rejection of any additional or different terms in any form delivered by the customer are hereby given.

Keyboard, mouse and display sold separately

Ergotron

_{WorkFit-S Dual}

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HP Flexible Thin Client t620

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• AMD Radeon HD 8280E graphics

• Windows® _{Embedded Standard 7E}

32-bit

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1 _{HP Smart Buy savings reflected in advertised price.}

HP Smart Buy savings is based on a comparison of the HP Smart Buy price versus the standard list price of an identical product; savings may vary based on channel and/or direct standard pricing.

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• Enables collaboration so organizations can quickly adapt to changing environments while increasing productivity

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Samsung

_{Galaxy Note}

10.1 Wi-Fi

_{2014 Edition}

CDW 3145760

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• Exynos 5 Octa processor (1.90GHz)

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• 16GB flash memory

• Front and rear cameras

• 10.1" TFT display

• Android™ _{4.3 (Jelly Bean)}

• Provides enhanced pressure sensitivity, superior accuracy and control when editing or writing, providing an analog pen writing experience on a digital device

SIT-STAND WORKSTATION A NEW AND INNOVATIVE IP WITH SAMSUNG’S S PEN

ENDPOINT

PC-LIKE MULTIMEDIA EXPERIENCE FOR VIRTUALIZED DESKTOPS