iVUE Consumer
Information System
iVUE
®Consumer Information System is designed
to help today’s utility enterprises use powerful
information to increase business results by improving
productivity, reducing costs, streamlining operations
and enhancing customer service. An integrated
suite of applications, iVUE CIS allows you to quickly
and easily perform a full range of billing, marketing
and other business-management functions.
iVUE Consumer Information System (iVUE CIS) makes it easy for you to access and view powerful, timely information you need to provide outstanding customer service. Whether it’s allowing you to research a billing issue, review historical usage, respond to requests for connects or disconnects, or analyze rate changes, iVUE CIS quickly provides all the details you need for fast decision making and high-quality customer service.
Built using the latest technology, tools, processes and design techniques, iVUE CIS provides you with greater efficiency, speed and flexibility. The customer- centric design and rich graphical user interface (GUI) helps you streamline business processes and reduce duplication of entry, which allows your employees to be more efficient and responsive to customer needs.
Flexible, affordable and multi-platform compatible; iVUE CIS is designed to work the way you work, and features a single point of data entry, integration among applications and unparalleled ease of use. iVUE CIS is scalable to fit the needs of every utility—large or small. You can easily implement the features you need now and add new features as your needs or markets change.
iVUE Consumer
Information System for
utility companies include:
iVUE Contact Tracking
iVUE Cash Register
iVUE CIS Billing
iVUE Equipment Records
iVUE Service Orders
Work Management
iVUE Consumer
Self-Service and E-Bill
iVUE Delinquent Collections
Product Benefits
iVUE CIS is designed to help your organization:
Provide high-quality customer service.
• With iVUE CIS, online
research has never been easier. You can quickly and efficiently review unlimited billing history, transaction history, equipment and location management history, credit history and test history. All reports may be archived to optical storage for future use. Whether you bill once a month or on multiple cycles, comprehensive reports are available for daily activity and month-end. A fiscal “Month End” option even allows for summaries at times other than the actual month-end.
Increase efficiency and responsiveness.
• Complete integration
between iVUE CIS and other products, such as iVUE Accounting and Business Solutions (iVUE ABS) and iVUE Engineering and Operations (iVUE E&O), allows you to provide fast, efficient service to your customers. You can view a customer’s account status, billing and payment history, diversified services used, view scheduled tasks, check inventory levels, see capital credit allocations and check service orders.
Streamline business processes.
• iVUE CIS integrates with
more than 125 third-party packages, which allows you to increase efficiency and streamline business processes. Integration points include Automated Meter Reading (TWACS, Turtle, Cannon, etc.), Offsite Meter Reading (Itron, Radix, etc.), Remittance/Lockbox Payments processing, Meter and Transformer Inventory additions, Meter Test boards, Phone Notification and Electronic Data Interface (EDI).
Improve access to information.
• With dozens of standard
inquiries as well as user-defined advanced inquiry capability, reporting options using Crystal Reports, and the ability to design customer inquiry and reports, iVUE CIS provides the information you need in the format that’s most useful to you.
Enhance customer service.
• iVUE CIS allows you to easily track
billing for multiple diversified services, including deregulated services. You can use one system to track and maintain separate rates and billing parameters for each type of service billed.
Adapt to your unique needs.
• With iVUE CIS, you have the power
to define and create open fields to suit your specific information needs. And with iVUE’s support of an unlimited number of open fields, you can identify the field label and type of information you’d like to capture, such as date, yes/no, numeric amount or alphanumeric information. As a user-defined feature, you can also configure the field length, Help, ToolTips, order of sequence and whether the field is required. In addition, you can predefine a set of values to validate and ensure accuracy of your data collection.
Help Screens in iVUE CIS contain a wealth of information to help you make the most of the information within the application. In addition, comprehensive “How-To” help provides you with step by step assistance to complete your daily tasks.
Using iVUE Cash Register, cashiers can easily post payments for multiple accounts and / or services with a single transaction.
iVUE Contact Tracking allows you to quickly document your contacts with customers. Using questionnaires tied to contact reasons allows for consistent collection of information.
Product Functionality
iVUE CIS provides a wealth of powerful tools that allow you to track customer interactions, increase service levels, effectively manage work, payments and collections—and much more.
iVUE Contact Tracking
Record and track contact with customers and non-customers, eliminating messy, time-consuming manual phone and customer contact logs. Each contact event tracks the initiator, date, time, elapsed time, and specific remarks and/
or solutions. Develop questionnaires for specific contact reasons to provide consistency of data collection and ensure powerful information for follow-up activities. Workflow may be used to enhance the Contact Tracking.
Functionality includes:
Utility defined-contact types
•
Utility defined-contact reasons
•
Unique questionnaires by contact reason
•
Contact for customers and non-customers
•
Flag contacts for follow-up and assigning responsibility
•
Alerts appear for responsible party
•
Work Management used to drive to other customer care processes
•
Link contact events to provide a complete tracking of activity
•
iVUE Cash Register
Manage payment collections for standalone and/or integrated module posting activities. With iVUE Cash Register you can efficiently administer, track and report activity for multiple deposit groups made up of one or more cash drawers.
Functionality includes:
Individual cash drawer controls, user security and balancing
•
Utility-defined payment activities and modes of payment
•
Activity alerts including cash drawer cash minimums to maximum
•
limits exceeded, credit rating and notes Preliminary and final-deposit reporting
•
Fully automated inter-divisionalized entries
•
Optional equipment interfaces for scanning devices, receipt/
•
endorsement printers and physical cash drawers
iVUE CIS Billing
Accurate and flexible billing is an essential component of quality customer service. iVUE CIS Billing allows you to quickly and efficiently track a wide variety of customer billing-related processes. You can also automate payments using E-Bill Presentment/Payment software, allowing for credit card, debit card or check payments, including Remittance and Lockbox interfacing.
Functionality includes:
Multiple deposits available at the service, meter or device level
•
Memberships and voting codes
•
Aid to construction (billing and refundable)
•
Accounts Receivable
•
Delinquencies (including event-driven credit history)
•
Uncollectible (bad debt)
•
Payment Assistance
•
Payment Arrangements
•
Miscellaneous Charges
•
Unlimited history related to billing, transactions, equipment, location
•
and credit View Bill
•
Account Billing, including primary metered services, line-retention
•
minimums, contract minimums, KVAR services, Net Metering, Ratcheted and Time Of Use and much more
iVUE Equipment Records
Easily view records and history related to your equipment. Serialized inventory is available for meters, transformers, load controllers, devices, other distribution equipment such as sectionalizers, current transformers, potential transformers, substation transformers, capacitors, oil switches, regulators, reclosers, relays, fuses and switches.
Functionality includes:
Full inventory information
•
Utility-defined open fields
•
Associated location information and history
•
Meters include AMR information
•
Import of meter inventory from vendors
•
Full test history for all equipment
•
Using iVUE CIS, easily view Unlimited Billing History, accessing past charges, readings, usage and revenue as well as the associated bill print.
Using iVUE Equipment Records, you can easily view every activity that has taken place at a location.
iVUE Service Orders
Full service order functionality is a requirement for every utility’s daily work.
From the initial contact to the completion of a new service, you can use iVUE Service Orders to efficiently track progress, costs, responsibilities, dates and other key information.
Functionality includes:
Unlimited utility-defined service order types
•
Customized to the unique business practices of your utility
•
Full integration to CIS Billing for disconnects, connects, meter
•
exchanges, device installations and other maintenance needs Integration to work orders
•
Scheduling and assignments of tasks
•
Workflow may include seamless printing of utility forms such as
•
agreements for service and letters of credit
Work Management
Having the ability to manage employee workloads and resource allocations is critical. iVUE Work Management allows you to control screen flow and assign and schedule tasks to your entire organization, including those in the field. Task assignments are visible using the Work Queue, NISC SmartTrack™ and Mobile WorkForce.
Functionality includes:
Job progress is visible for everyone in the company to allow for quick
•
response to customer inquiries
Fully customizable to Utility business processes
•
Tasks may be assigned and scheduled
•
Work Queue is available to provide visibility of all tasks
•
SmartTrack™ provides the ability to manage workloads using drag-
•
and-drop technologies, making scheduling and assigning tasks simple Fully integrated throughout the iVUE CIS Billing and iVUE CIS Contact
•
Tracking modules
Instead of always dispatching work through a manual paper trail, simply
•
create an assignment in NISC SmartTrack(TM) and Work Management will notify the Mobile WorkForce user to complete the task
iVUE Consumer Self-Service and E-Bill
This electronic bill presentment and payment solution allows a live presentation of billing information. Consumer Self-Service puts your customers in control of ordering, changing and paying for services over the Internet. And unlike other electronic-billing solutions that merely copy data for presentation, showing a snapshot view of payment information that’s only as current as the last update, iVUE E-Bill allows posting of payment and adjustments that can be viewed on the internet in real-time.
Customer e-mail notification for bills and delinquent notices
•
Pay bills by credit card or bank account draft
•
View billing history
•
View payment history
•
View billing statements
•
Average and monthly graphs available
•
Using iVUE Service Orders, easily track and view the status of a service order using Service Order Workflow.
Request service such as connects, disconnects, address changes
•
and more
Review service request and outage history
•
Integrated with iVUE CIS Contact Tracking and iVUE CIS Billing
•
iVUE Delinquent Collections
iVUE Delinquent Collections streamlines and places you in control of the collections process. This powerful tool allows for seamless notification of payments and arrangements by collections coordinators and easy printing of paper service orders. Readings and payments are automatically posted when tasks are updated.
Functionality includes:
Complete integration with iVUE Mobile Workforce
•
Payments and readings posted directly without interference by
•
office personnel
Payments and arrangements notification available by alert or e-mail
•
Simplifies completion of final disconnects
•
iVUE Accounts Receivable by Service
This application allows you to track billing for a wide range of diversified services, including electricity, natural gas, propane, security services, pagers, internet, water, sewer and more.
Functionality includes:
Single statement for all services
•
Deregulated billing with EDI interfaces
•
Visibility into all services a customer receives
•
iVUE Alerts for Outage and Other Priorities
Use this powerful application to stay on top of critical accounts, customers, locations or equipment. Alerts notify you of certain conditions that apply to an account, customer, location or equipment in question and are automatically triggered when certain conditions are met.
Functionality includes:
Cash Only Account
•
iVUE Outage Management System
•
Medical Necessity
•
Outage Priorities
•
Open Service Orders
•
Open Contact Tracking Events
•
Payment Assistance
•
Payment Arrangements
•
Uncollectible Account
•
Load Management
•
Aid To Construction
•
DNP (Disconnected for Non-Payment)
•
Cutoff List
• Notes
•
Key Customer
•
Installment Loans
•
Resource Task Alerts
•
Using iVUE Delinquent Collections, you can create orders to Cutoff/Collect in batch. Also use the interface to Google Maps to view the location.
Alerts are designed to notify you of certain conditions related to specific accounts, customers, locations or equipment. After receiving an alert, you can quickly move to the appropriate screen by clicking on the related hyperlink.
Product Features
Features of iVUE CIS include:
Full real-time integration to iVUE products such as Mobile
•
Workforce, Outage Management System, Automated Mailroom Services, General Ledger, Point of Sale, Cash Register, Installment Loans, Work Orders and E-Bill. Integration also extends to third- party packages that cover Automated Meter Reading (TWACS, Turtle, Cannon, etc.), Off-Site Meter Reading (Itron, Radix, etc.), Remittance/Lockbox Payments processing, Meter and Transformer Inventory additions, Meter Test boards, Phone Notification, Electronic Data Interface (EDI) and more.
Intuitive graphical design allows you to easily navigate using the left
•
navigation menu. Users can create their own personal menu using My Favorites and use other navigation tools, such as Find Field, Jump Button, Hyperlinks, Related Button, Back and Forward buttons and Hot Keys. Inquiry and Maintenance screens are combined for ease of use.
Unlimited user-defined open fields allow you to easily set up fields
•
for your specific use. You can also create rules that ensure that valid values are entered, ensuring consistency and preventing incorrect data from being entered.
A powerful query builder allows you to create simple and fast data
•
queries that can be organized and sorted to your specifications and dropped into a third-party spreadsheet without having to involve your technical staff.
Ability to see unlimited history and view that history by monthly
•
billing, transactions, equipment and location.
Full equipment inventories are available for meter, transformers,
•
devices, load controls and other distribution equipment.
Additional Information
Find out more about iVUE Consumer Information System.
CALL 1.866.999.6472 VISIT www.nisc.coop
E-MAIL [email protected] or [email protected]
iVUE CIS’ customer-centric design allows visibility for all accounts held by a customer. Totals lines reflect the amount owed by customers, no matter how many accounts they have.
®
Lake Saint Louis, Missouri | Mandan, North Dakota 1.866.WWW.NISC (1.866.999.6472)
