How To Run An Enterprise Cloud Solution

(1)

November 2014

Cloud Enabling Your Organization

Flexibility • Agility • Control

Building an Enterprise Cloud

Strategy

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2

• 650+ Employees

• 450+ Technical Resources

• 7 Data Centers

• Proven client focus

_{Headquartered in}

Scottsdale, Arizona

OneNeck IT Solutions at a Glance

We provide end-to-end IT Solutions to mid-market and enterprise companies

• Solution line up includes: cloud and hosting solutions, colocation

services, managed services, ERP application management,

professional services, IT hardware resale and world-class data

center facilities

• Backed by the Fortune 500® strength of Telephone and Data

Systems

(3)

Our Oracle Capabilities



Host, manage, upgrade and maintain Oracle applications

including E-Business Suite, JD Edwards, Hyperion and

OBIEE



Hosting Oracle since 1998; Currently manage more than

15,000 Oracle end users in 39 different countries



End-to-End Oracle EBS 11i/12 hosting, administration,

technical and functional support



Certified, world-class Application DBAs and technical

resources

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4 About the Speaker: Jeff Budge

• @OneNeck:

• Director of Enterprise Applications Product Strategy

• Prior to OneNeck:

• Over 20 years of enterprise applications and technology solutions

experience.

• Global CTO for CSC’s Oracle Implementation Practice, Global

Portfolio Lead for ERP platform, virtualization, and technology

stack offerings

• North American CTO for Deloitte’s Oracle ERP Practice

• Director of the Oracle Center of Excellence at Computer Data

Systems, Inc.

• Multiple certifications across hardware, software and business

application spaces

• Bachelors in Electrical and Computer Engineering form the University

of Tennessee, Knoxville.

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5 Building an Enterprise Cloud Strategy

Agenda

Cloud

Market

Update

Cloud

Transitioning

Considerations

Selecting the

Right Cloud

Provider

Cloud

Service

Portfolio

Building an Enterprise

Cloud Strategy

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6 Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc.

The steady evolution of powerful

computing technology, plentiful Internet

network bandwidth, constant pressure on

CIOs to do more with less, and the rapid

growth of mobile applications all

contribute to the increasing adoption of

cloud computing services.

Almost everyone’s doing something in the Cloud

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7 Cloud adoption appears to be aligning with identifiable demographics

Cloud Demographics

Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc.

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8 A view of the services & deployment models in use and anticipated growth

Cloud Services and Models

Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc.

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9 Trends show that non-mission critical business apps moving to the cloud first.

Cloud Workloads

Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc.

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10 ERP In-House (CapEx)

ERP in the Cloud (OpEx)

Wasted capacity = Wasted CapEx

Cloud Drivers

Rapid growth in outsourcing & cloud services due to benefits of drivers.

Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc.

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11 Cloud Pros and Pioneers highlighted network improvements as a key focus

Cloud Pre-Work

Cloud Computing Evolution. Research Report, Sept. 2012.

WaveLength Market Analytics LLC and Winn Technology Group, Inc.

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12 …the market for cloud usage is growing, the adoption rate continues to suffer from the perception that it is a risky endeavor. Panorama’s experience has shown that providers

typically have more secure and reliable solutions than any internal IT group ever could. Panorama Consulting Solutions, Denver CO. 2013 ERP Report.

Reduced control…a transformation factor of cloud

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13 Building an Enterprise Cloud Strategy

Agenda

Cloud

Market

Update

Cloud

Transitioning

Considerations

Selecting the

Right Cloud

Provider

Cloud

Service

Portfolio

Building an Enterprise

Cloud Strategy

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14 Increase Market Agility & Responsiveness

Improve ROI & Cost Control

Reduce Business & Operational Risks

Realize Outsourcing Benefits

Time-to-Market

Empower Business

Extend Life of IT Assets

Transformation Costs

Operating Costs

Standards Adherence

Talent Constraints

Mitigate Uncertainty

Are your Cloud goals and your Enterprise Application goals aligned?

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15 Test Planning

User Acceptance

Test

System Testing

Integration Testing

Performance Testing

Regression Testing

Governance

Strategic

Tactical

Operational

Plan

Design

Build

Test

Discover

Deploy

Manage

Analyze Demand

Respond to Changing

Needs

Incident & Problem

Management

Infrastructure

Monitoring

Application Monitoring

& Performance Mgmt

Cloud Management

Capacity & Lifecycle

Management

Change

Management

Configuration

Management

Manage SLAs

Vision, Strategy &

Guidelines

Map Business & IT

Landscape

Determine Needs

Identify Goals &

Metrics

“Road Map”

Assemble Team

Understand Cloud &

What it’s about?

Business Analysis

Configuration

Legacy System

Transformation

Integration

Customization

Procurement

Implementation

Support

Release Preparation

Release Deployment

User Training

End-User Support

Plan Project

Activities & Estimate

Manage Risk

Identify Skills &

Resource Projects

Establish Short &

Long Term Plans

Understand Legal/

Regulatory Reqrs.

Technical Analysis

Build/Buy Analysis

Select cloud

deployment &

service models

Determine SLAs

Enterprise

Architecture

Business Area

Architecture

System Architecture

Select Provider(s)

POC(s)

Develop RFS, RFP

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16

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17

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18 A Framework for Success – Tactical to Operational

Governance

“Minimize disruption to Business Operations”

AND

“Reduce Operations risk for IT and Business”

These two key principles to governance require:

• Strategic, Tactical , and Operational Alignment

• Value Delivery i.e. Optimizing Costs

• Resource Management, i.e. Alignment of Resources

• Risk Management i.e. Compliance, Reduce Operational Risks.

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19 Building an Enterprise Cloud Strategy

Agenda

Cloud

Market

Update

Cloud

Transitioning

Considerations

Selecting the

Right Cloud

Provider

Cloud

Service

Portfolio

Building an Enterprise

Cloud Strategy

(20)

20 The right cloud partner makes the difference in governance.

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21

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22 A Full Spectrum of Services

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23 Building an Enterprise Cloud Strategy

Agenda

Cloud

Market

Update

Cloud

Transitioning

Considerations

Selecting the

Right Cloud

Provider

Cloud

Service

Portfolio

Building an Enterprise

Cloud Strategy

(24)

24 Hosted Applications Management Services for your Oracle Applications

Environment

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25 ReliaCloud provides a high performing and flexible infrastructure platform.

Our Oracle solutions leverage ReliaCloud as the underlying platform.

ReliaCloud - Our IaaS Platform

• ReliaCloud employs

self-provisioning capabilities,

providing more customer

control.

• The ReliaCloud portal allows

for

Monitoring and

Management

of your cloud

environment.

• ReliaCloud is complemented

by a full suite of

Managed

Services

allowing you to spend

less time on maintenance, and

more time running your

business.

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26 OneNeck’s Oracle Strategy is realized through service offerings such as Oracle

on ReliaCloud (OOR).

Oracle on ReliaCloud

• OOR provides Oracle

products in

Platform

as a Service

and

Software as a Service

models, leveraging our

ReliaCloud IaaS.

• OOR includes

rapid

provisioning,

monitoring and

management,

providing our

customers flexibility,

responsiveness and

control.

• OOR provides

standard templates

for Oracle

environments

and

allows customers to

create and reuse

customer-specific

templates

for

provisioning

environments.

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27 Focus on the Success of the Relationship

Wrap Up

• Covered:

• An update on the cloud market, including a discussion on how enterprises

are using the cloud today

• Considerations and a methodology to transition your enterprise

application to the cloud

• How to select the right cloud service provider for your enterprise

• Senior executives from business and IT need to set business goals and

objectives of the relationship with your cloud provider.

• Focus holistically on the strategic importance of the business process

and the IT elements, not just on price.

• Recognize, value and encourage the ability of the provider to infuse

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28 Thank You!

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• 650+ Employees

• 450+ Technical Resources

• 7 Data Centers

• Proven client focus

Headquartered

in Scottsdale,

Arizona

OneNeck IT Solutions at a Glance

We provide end-to-end IT Solutions to mid-market and enterprise companies

• Solution line up includes: cloud and hosting solutions, colocation

services, managed services, ERP application management, professional

services, IT hardware resale and world-class data center facilities

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Cloud & Hosting

Solutions

Managed Services

ERP Application

Management

Professional

Services

IT Hardware

Resale

• Cloud Servers

• Private Clouds

• Hybrid Clouds

• Cloud Storage

• Desktops in the

Cloud (DaaS)

• Colocation

• Managed

Applications

• Managed Databases

• Managed Networks

• Managed Servers

• End User Support

• Disaster Recovery as

a Service (DRaaS)

• Security &

Compliance

• Communication &

Collaboration

• Oracle®

• Microsoft®

• Infor™

• SAP

• IT Assessments

• Design

• Migrations &

Implementations

• IT Roadmaps and

Planning

• Technology

Consulting

• Cisco®

• EMC™

• HP®

• VMware®

• Citrix®

• F5®

• NetApp®

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We have a long history of being recognized for significant achievements

Recognition

J.D. Power

and Associates

OneNeck IT Solutions named J.D.

Power and Associates 2011

Customer Service Champions

Gartner, Inc.

OneNeck IT Solutions named to

the ‘Visionaries’ quadrant in

Magic Quadrant for Oracle

Outsourcing, North America

CRN’s Tech Elite

OneNeck IT Solutions named

to CRN’s 2012 List of Tech

Elite 250

The Black Book of Outsourcing

OneNeck IT Solutions selected No. 1 ERP

Management Outsourcer, No. 1 Mid-Tier

Service Provider of Data Center

Management and one of the Top 50

global outsourcing service providers

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15,000+ Devices Under

Managed Services alone

Customer Landscape

Delighting Customers on Six Continents

• 250+ Colocation Customers

• 300+ Cloud Customers

• 75+ ERP Application Management

Customers

• 500+ Hardware resale and professional

services customers

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Our Value Proposition

Our core competencies, financial strength, and strong customer service heritage

positions OneNeck IT Solutions like no other.

This creates vendor stability

and dependability for you

Stay current with a rapidly

evolving marketplace

We will know your business

and its requirements

Meeting our commitments

to you is in our DNA

Financial strength of a

Fortune 500 company

Capital resources available

for technology investments

Local and regional focus to

emphasize customer intimacy

Our commitment to service excellence

A recognized culture of trust, integrity, service discipline, and process orientation

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What does OneNeck IT Solutions stand for?

Our Mission: At OneNeck IT Solutions we live our name. That is,

we provide our own combination of cleverness and serious

expertise in the delivery of IT solutions that fit each and every

customer’s needs. We operate as an extension of our customer’s

teams, anticipating their requirements. This is what makes us

trusted, genuine and approachable in an industry that can be cold

or calculated. We take pride in knowing what is best for our

customers, often before they do. We are about providing

business and technology solutions, being a trusted partner along

the journey, and injecting a great deal of ourselves in the process.

Because we understand what’s at stake. That means putting our

neck on the line every day.

World Class

Expertise

Outstanding

Service

Trusted

Partner

Our tone: we speak with knowledge and expertise – never preachy or above-it-all – always

approachable, down-to-earth, respectful and trusted. We add value by solving IT issues,

not by promoting our own products. We are the skilled companion customers rely on and

like to work with.

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Telephone and Data Systems, Inc. [NYSE: TDS], provides wireless; cable and

wireline broadband, TV and voice; and hosted and managed services to

approximately six million customers nationwide through its business units,

TDS Telecommunications Corp., U.S. Cellular®, OneNeck IT Solutions LLC, and

TDS Baja Broadband LLC

Our Parent Company- TDS

• Founded in 1969

• 10,700+ employees

• $5.3B in revenue

• A Fortune 500® company

• A focus on long-term value creation

• Strong balance sheet, ample liquidity

and investment-grade debt ratings

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• We Have an Impeccable Track Record of Satisfied Clients

• Since 1997 we started providing outsourcing services in 1997, we maintain a 98% contract renewal

rate compared to an outsourcing industry average of 85%

• We are Highly Flexible

• We support a variety of hardware platforms, connectivity, and bandwidth options to provide a

tailored environment for our clients

• We host/manage many 3

rd

_{party applications such as: Email, CRM, SCM, Reporting}

• We offer holistic DR solutions

• We manage desktops, phone systems, mobile devices, and other infrastructure

• We are Acutely Responsive

• We have strict incent responsiveness SLAs

• We are an extension of your IT team

• We are a Customer Intimate Organization

• We understand the Principles of Outsourcing Success….it’s woven into the fabric of OneNeck’s