Organizational IT Concepts and SAP Solution Manager. General IT operations and service concepts with SAP Solution Manager. Driving value with IT

Organizational IT Concepts and

SAP Solution Manager

General IT operations and service concepts

with SAP Solution Manager

How SAP customers can benefit from

REALTECH’s Solution Manager expertise

Application landscapes have undergone dramatic changes over the past five to ten years. It was not that long ago that the establishment and operation of a client/server architecture were high on the agenda. Today, the focus is on virtualization, cloud, and service orientation.

Also: Is there a company out there today that doesn‘t

partici-pate in a global market with all of its technological challenges, while facing considerable cost pressure in their IT organiza-tions?

Expertise from more than 150 projects

With REALTECH, your company benefits from consulting ex-pertise that comes from more than 150 organizational IT consulting projects, allowing you to keep pace with emerging challenges. For you and your company, this means that our consultants have the specialist expertise needed to give you an IT organization that is cost-effective, innovative, and up to date.

Reduce cost and risk by defining IT service processes

Many IT departments have already started to define their services to ensure transparency and allocate the cost of their services. The use of established models such as ITIL have proven to be a successful approach. Experience shows that IT organizations that know their services and make them measurable have a distinct competitive edge and can con-tribute directly to the company‘s overall performance. This en-ables the IT organization to deliver true business value.

Application Lifecycle Management is a „must-have“ to minimize risk and cost

One of the key challenges is the fact that every application comes with a different lifecycle. This means that every change, update, or new application carries the risk of interrupting your operations. The only certain way to mitigate these risks and to ensure reliable operation is to employ sophisticated Applica-tion Lifecycle Management tools.

The cooperation between SAP and REALTECH lets you benefit twice

REALTECH customers benefit in two ways. First, REALTECH is the company behind theGuard!, the leading IT management software, and SAP‘s top customers turn to REALTECH for all of their SAP Solution Manager questions. Second, REALTECH is the leading ramp-up partner for Solution Manager 7.1 – and even provides consulting services to the software maker itself.

Our services and consulting offerings

ITIL processes introduced by certified consultants (ITIL V3) for efficient change processes and decision-making.

REALTECH is one of only a few service providers able to fully implement everything SAP Solution Manager has to offer. That is the only way to fully exploit all available synergies.

Integration of change processes with third-party tools (HP, BMC).

Application Lifecycle Management consulting that is unbiased and independent.

Support in defining suitable service level agreements (SLA).

Why REALTECH?

REALTECH is a premium provider of SAP technology consul-ting services. REALTECH‘s consulconsul-ting services are a safe bet as they combine exceptional expertise based on internal and external networks with uncompromised independence. It is our unbiased approach that lets us focus on what benefits you. Our experienced consultants have deep domain expertise and will deliver services tailored to your requirements and projects. The ever-increasing complexity of SAP Basis creates an advantage for REALTECH because REALTECH‘s strengths (strong focus, internal networking, networking with SAP, transfer of experience) are becoming more and more important.

The continuous development of our consultants‘ methodo-logical and soft skills ensures faster and successful project delivery for our customers.

REALTECH supports you in the strategic alignment of your SAP operations, in the design of processes and roles, in the implementation and, naturally, in the operation of your business-critical SAP systems.

REALTECH is unique

because REALTECH…

… is the first RunSAP Partner

… has an established relationship with SAP around the world delivering SAP Solution Manager services for SAP’s top 100 customers

… provides the original solution for SAP Infrastructure Management – expanding the Solution Manager application lifecycle capabilities to the entire solution landscape including CMDB and Asset Management

IT service concepts and

SAP Solution Manager

REALTECH helps SAP customers make the transition to a modern IT organization

Many IT departments have already started to define their services to ensure transparency and allocate the costs of their services. The use of established models such as ITIL have proven to be a successful approach. Experience shows that organizations that know their services and make them measu-reable have a distinct competitive advantage and can contribute directly to the company’s overall performance. Over the last decade, SAP has constantly improved its solution for delivering IT services and running the application lifecycle. Today, SAP Solution Manager is a standard for running SAP. Due to its integration with the application and the business context, it can deliver great value to the entire organization.

On the other hand, the use of SAP Solution Manager has to be aligned not only with the existing operations, and the solutions in use, but also with the general IT management processes, the tools, and the customer‘s demands. Especially when broadening the scope and going beyond the standards like Maintenance Optimizer, expert know-how is needed to gain quick wins and to use particular modules successfully.

With SAP Solution Manager 7.1, many of the modules have improved very much including a rich function and feature set. Depending on your landscape and your individual opera-tions, you might want to explore SAP Solution Manager for general IT services beyond SAP, e.g. for general Incident or Change Management, or integrate it with existing solutions.

PLAN

RUN

BUILD

SAP Solution Manager: What is it all about?

Would you like to know more about the savings you can achieve by running SAP Solution Manager 7.1? SAP Solution Manager 7.1 has reached a new level of maturity. And here are the good news: The majority of the new features are still available at no extra license cost. Our experienced consultants draw on the

Upgrade Management – Safely upgrade your SAP

software. Tools such as the Business Process Change Analyzer were designed to reduce testing efforts. Identify outdated code and systematically upgrade your system to include all the latest features.

Maintenance Management – Minimize the

risks arising from incompatible software in your system landscape. Take advantage of the landscape verification tool to mitigate these risks.

Business Process Operations – Provide your business users with the business process monitoring tool to allow them to monitor process performance from a business perspective.

Technical Operations – Minimize the cost associated with third-party applications using the operations features now available in SAP Solution Manager. Use the IT Calendar to plan your landscape and benefit from the newly introduced monitoring features, the end-to-end analysis capabilities, and the ability to monitor your SAP applications from the database all the way to their performance on your users‘ desktop computers.

Test Management – Reduce testing efforts by up to 80% by using the Test Management features provided by Solution Manager. Combine the included functionality with existing applications from HP or other vendors.

Template Management – You can make sure that roll-outs are carried out in accordance with a global template. Protect global settings from local modifications and reuse imple-mentations ranging from customizing projects to user help.

Solution Implementation – Enable everyone involved in a project to file their documents, from initial idea to implementation documen-tation, in a structured manner. The results can be used again at any time. This allows you the reduce the cost of future projects because you can always fall back on these documents. Solution Documentation – Manage your

documents as defined by an operation concept either by process or by application and eliminate paper-based documentation. This reduces operating costs by making information readily available.

Application Incident Management – Speed up the handling of your incidents with SAP Solution Manager. The latest UI concepts and integration with your Change Control Management processes ensure efficient use.

Change Control Management – Manage all changes to your system landscape, from request to deployment, using a single tool. Integrate third-party applications and improve the quality of your deployments.

experience of more than 4,000 person days, allowing them to provide you with expert consulting services.

It will be worth the while to take a closer look at the quality gains and cost savings.

APPLICATION

LIFECYCLE

The close cooperation with SAP and the experience gained during many projects have provided our consultants with a breadth of expertise that allows them to find the right solution

to the challenges you face. Here you may find some examples for our “most wanted” consulting services.

SAP Solution Manager consulting

Introduction of Change Request Management

REALTECH is one of only a few SAP consulting firms that has the expertise to provide SAP customers with qualified consulting services in the field of Change Request Management. This reduces the risk involved and ensures a smooth implementation at an affordable cost.

Benefit from the experience that REALTECH‘s consultants have gained working in projects for high-profile companies, whether you need a concise pilot scenario or want to implement all Change Request Management processes including the integration with HP and BMC software.

Upgrade to SAP Solution Manager 7.1

Upgrade to the latest Solution Manager release now and let your company benefit from newly introduced features like the new monitoring framework or the improved Incident Management and Change Request Management capabilities.

REALTECH will perform the technical upgrade for you. Our unmatched expertise allows us to offer fixed-price projects for moving your existing scenarios to the new platform. This ensures project success and minimizes the risk of cost overruns.

Root cause analysis with Diagnostics

Troubleshoot errors in ABAP and Java systems up to 90% faster using the five analysis methods provided by Solution Manager Diagnostics.

REALTECH will set up the framework and integrate the relevant system landscapes.

Experienced consultants will share their knowledge with your employees to empower them to integrate additional systems or perform troubleshooting tasks on their own. These services are available at an attractive fixed price,

SAP Solution Manager Add-ons

The close cooperation with SAP and the experience gained during many projects has yielded a portfolio of Solution Manager add-ons that are often requested for professional use:

Timekeeping in Incident and Change Management

Record the time needed to handle incidents or changes based on WBS elements.

Manage resources and planning efforts.

Track the actual effort required and gain valuable insights into the cost of change requests.

Monitor the efficiency of your support organization and unlock untapped potential.

Contract Management

Find out right away whether the contracts of your customers include specific SLAs before you approve a request.

Manage issued licenses and monitor their utilization by your customers.

Digital signatures

Software, that adds the following functionalities:

Multiple signatures Separation of duties

Mapping of the process structure Workflow

E-mail notifications when signatures need to be executed Versioning

SAP Solution Manager workshops

Get a better idea of what SAP Solution Manager can do for your company and how. Our experienced consultants are

happy to share their knowledge to allow you to decide for yourself which features will benefit you and your company.

SAP Solution Manager 101

Get to know the different Solution Manager components. Find out about the opportunities that arise from fully

implementing everything Solution Manager has to offer and how the individual applications interact with one another. One of our experienced consultants will introduce you

and your IT management and Basis staff into the world of Solution Manager.

After the workshop, you will be able to decide whether, and if so which, Solution Manager scenarios can help you modernize your IT.

Duration: 1 day.

SAP Solution Manager ChaRM Workshop

Work with one of REALTECH‘s ITIL experts to examine the strengths and weaknesses of your Change Management processes.

Analyze what Change Request Management can really do for your company.

Find out everything you need to know about the prerequi sites for cost-efficiently and securely managing changes to your SAP and non-SAP applications and how the SAP standard can help you even while still in the pilot phase. Duration: 2 days.

SAP Solution Manager Upgrade Workshop

You are already familiar with SAP Solution Manager 7.1 scenarios and now have to make the decision to upgrade? Learn all about the most important changes and the latest

features that could affect your SAP Basis and SAP applications.

Plan your Solution Manager upgrade with the confidence that you couldn‘t be better prepared thanks to our workshop. Be sure to know everything about the scenarios used in

your company and REALTECH will develop an individual upgrade strategy for you.

Duration: 1 day.

SAP Solution Manager Strategy Workshop

Sit down with two of our top consultants to develop a Solution Manager strategy for your company.

Review existing IT processes with all of their strengths and weaknesses and tap into our consultants‘ expertise. Adopt a „what if“ view of the potential benefits of SAP

Solution Manager with respect to cost savings, risk mitigation, and user satisfaction.

Duration: 2 day, 2 consultants.

System Monitoring Workshop

The new system monitoring capabilities are perhaps the most impressive improvement to any single application component in Solution Manager.

You will get to know the new monitoring framework of SAP Solution Manager. After the workshop, you will be able to capitalize on the advantages of the new monitoring features.

Get to know the new system administration features that will allow you to cut operating costs by up to 25%. Lay the groundwork for a monitoring concept that suits

the requirements of your system landscape. Duration: 2 days.

What‘s new in SAP Solution Manager

Learn all about the new and modified features of SAP Solution Manager.

Assess for yourself whether you can achieve cost savings and which scenarios will make sense for you.

You will gain valuable insights into the new Change Request Management processes and find out how combining the new Infrastructure Management process with an CMDB can help you achieve substantial savings in the management of your IT assets.

REALTECH Consulting GmbH Industriestraße 39c 69190 Walldorf · Germany Tel. +49.6227.837.0 Fax +49.6227.837.837 [email protected] www.realtech.com

Consulting Units

User Productivity & Integration Compliance & SAP Security IT Technology Consulting SAP Solution Manager Consulting IT Operations IT Quickscan IT Sourcing Project & Risk Management Infrastructure Management Cloud Strategy Enterprise Portals Mobility Solutions for SAP Usability SAP Knowledge Warehouse Custom Development

SAP Audits and Authorization Concepts with Audit Trails User Lifecycle Management / Identity Management User-Friendly Security Concepts Secure Operation of SAP Systems

Identify & Eliminate Vulnerabilities in In-House Developments

Making the Most of New IT Technologies Upgrades Migrations Virtualization SAP HANA Solution Manager Strategy Implementation of All Solution Manager Scenarios Solution Manager Upgrade to 7.1 End-to-End Monitoring and Error Analysis SAP Operations Flexible IT Services SAP Sourcing Consulting ITIL-Compliant Operations Operational Concepts and Strategies SAP HANA Operations Digital Signatures & Document Management With SAP Solution Manager

Software Enhancements

Timekeeping in Incident and Change Management