Haryana State Health Resource Centre – Clarification for Tender Notice in
reference to bid no. NIT 1 0f 2013-14 dated 14-12-13 and
Corrigendum/Addendum dated 28-01-2014 and subsequent clarifications dated
14-02-14, 26-02-14 and 05-03-14
Note : For the purpose of the bid no. NIT 1 0f 2013-14 dated 14-12-13, if there is a conflict in the provisions of clarification and the RFP and Corrigendum/Addendum, this clarification would override all clauses of the RFP and Corrigendum/Addendum.
1.
Desktop Systems: Given below is the clarification and suggested changes.S.No .
RFC
Reference Feature Specifications Clarification/Change
1 Haryana State Health Resource Center – Corrigendum & Clarification Processor, Chipset & Mother Board
Latest Generation CPU 3.10 Ghz or higher, 6MB Cache and Standard OEM Chipset
and Mother Board.
3rd generation or above Cache memory should not be less than 3 MB
Speed should not be less than 2.8 GHz
2 RAM 2 GB DDR3 PC3- 6400 (1066
Mhz)
4GB loaded from day first
3 Hard Disk 500 - GB SATA 3.0 Gb/s Hard
Drive (16 MB Cache, 7200
RPM with SMART or
equivalent technology for self-monitoring and pre-failure alert)
500 GB 7200 rpm SATA
4 Optical Drive Internal DVD-ROM / RW Internal DVD-ROM / RW
5 Graphics and
Audio
Integrated Graphics and Audio
Integrated Graphics and Audio
6 Ethernet Gigabit 10/100/1000
Network card with remote booting facility
Gigabit 10/100/1000 Network card
7 Bays External : 2 * 5.25" drive
bays ; Internal : 2* 3.5" drive bays
Stands Removed
8 Slots Minimum 3 PCI / PCI express
slots
9 Ports Ports :Minimum 6 * USB 3.0 (some in rear and some in front) , 1 Serial Port, 1 Parallel Port, 1 mike in , 1* VGA, 1* Line in , 1* Line out, 1* RJ 45
Ports :Minimum 4 , USB 2.0 (some in rear and some in front)
10 Power Supply Minimum 300-watt ATX
Power Supply – PFC (Active Power Factor Correction (PFC) power supply).
Standard (Factory fitted)
11 Surge Tolerance of up to
2000V
Removed
12 Keyboard USB/PS/2 104 keys keyboard
(Same make as PC)
USB/PS/2 104 keys keyboard (Same make as PC)
13 Monitor 18.5 ‗‘ LCD monitor with
TCO 5.0 Certification, Energy Star
18.5 ‗‘ LCD monitor Energy Star,(Same make as PC)
14 Mouse USB/PS/2 2 Button Optical
Scroll Mouse(Same make as PC)
USB/PS/2 2 Button Optical Scroll Mouse(Same make as PC)
15 Operating
System
Windows7 or Equivalent or Linux (latest release)
licensed Professional version of an operating system like Linux/ Windows/ equivalent with support throughout the project duration
16 Office
Productivity
Complete Office Productivity Office Productivity tool with following provision: a) Word processing tool b)Calculation processing tool c) Presentation tool d) The tool should be compatible for saving file in interchangeable format
17 Compliance and
Certifications
As per industry standard for PC and energy star for Monitor
As per industry standard for PC and minimum 3 star energy rating for Monitor
18 Drivers Drivers should be freely
available on OEM‘s website and should be supplied in media along with the PC
Drivers should be freely available on OEM‘s website and should be supplied in media along with the PC
19 Warranty 5 years comprehensive onsite replacement warranty from the date of acceptance of systems as per the other clauses of the RFP
As per RFP
20 Antivirus For each PC with upgrade
license for 3 years (CDs to be included)
Licensed Antivirus with updates upto completion of Project duration for all PC’s
2.
Printers:
Given below is the clarification and suggested changes.S.No . RFC
Reference
Feature Specifications Clarification/Change
1 Haryana State Health Resource Center – Corrigendum & Clarification Operating System Microsoft Windows 7 (32-bit/64-bit), Windows Vista (32-bit/64-bit), Windows XP (32-bit/64-bit), Windows Server 2008 (32-bit/64-bit), Windows Server 2003 (32-bit/64-bit), Mac OS X v 10.4, v 10.5, v 10.6, Linux. Mac OS X v 10.4, v 10.5, v 10.6 is removed, rest of the OS remain unchanged
2 Maximum
Number of Sheets (Output)
not less than 150-sheet face-down bin
Maximum Number of Sheets (input) not less than 150 sheet & Maximum Number of Sheets (output) not less than 50 sheet
3 Frequency (Hz) 60 Hz 50 Hz
4 Voltage (Volts) 110 to 125 VAC 220-240VAC
5 Power
Consumption per Hr (Operating ) (Watts)
not more than 430 watts less than 500 watt
6 Power
Consumption (Standby) per Hr (Watts)
not more than 1.2 watts less than 5 watt
3.
For UPS sizing the bidder should give unit rates for UPS online (1+1 module), sizes 1 KVA, 2 KVA , 3 KVA, 5 KVA, 6KVA, 10 KVA, 15 KVA and 20 KVA while (1+1 module ) will not be applicable for 1 KVA, 2 KVA and 3 KVA.4. IA will be responsible for primary dedicated MPLS based Link (min. 2 Mbps for 23 location i.e. medical colleges and district hospitals) from periphery (hospital/ college) to DC as well as DR location. For remaining location IA will provide decide MPLS link based bandwidth to meet the requirement and fulfill the SLA. State will be responsible for DC to DR connectivity.
5. IA will be responsible for primary dedicated MPLS Link (min. 2 Mbps for 23 location i.e. medical colleges and district hospitals) from periphery (hospital/ college) to DC as well as DR location. For remaining location IA will provide MPLS link based bandwidth to meet the SLA requirement.
IA shall be responsible for the following connectivity: DC to MPLS Cloud – minimum 2 Mbps for point to point DR to MPLS Cloud - minimum 2 Mbps for point to point
Individual locations to the MPLS cloud connectivity of 2Mbps for DH & MCH
Other individual locations to MPLS cloud connectivity of 512 Kbps (or as required to meet the SLA requirements)
6. IA will install appropriate surge protection device at each location. The Surge protection
device/system shall be installed between the Raw power & UPS so that the system (Servers, networking component, terminal equipment like PC, Printer, Scanner etc. shall be protected from any surges or other voltage deviations. Unit price of appropriate surge protection device need to be quoted in the commercials also.
7. Requirement of Manpower Resources
As per the envisaged project implementation plan, the manpower resources shall be required to be deployed by the IA for 3 key activities, as described below:
1. Helpdesk Support: During the pilot phase, there are 4 physical counters, 1 at each pilot location
are proposed to be setup as Helpdesk centers, with a desktop / thin client and access to the HIS application after Go-Live. Considering the fact that the footfall at pilot PHC and CHC would be less, as compared to DH and Medical College, the physical Helpdesk counters from the pilot PHC and CHC may be shifted to DH and Medical College, after sometime, or 1 additional physical counter may be deployed at both DH and Medical College, as required. This arrangement is expected to be for a period of 9 months, starting from the date of pilot Go-Live i.e. after 9 months, till the date of Phase 2 Go-Live i.e. after 18 months (including the 3 months stabilization period).
After completion of Phase 1 implementation, the set up for centralized Helpdesk is envisaged,
which is expected to commence its operations from the date of Phase 2 Go-Live i.e. after 18 months and all the people deployed at physical Helpdesk counters after Pilot Go-Live described above i.e. minimum 4 and maximum 6, are expected to shift to this centralized Helpdesk center, handling queries, suggestions, complaints / grievances and information requirements logged through toll free number, email and HIS Web portal. The minimum number of seats is proposed to be 5 to start with and analyze the seats requirement (increase of decrease) based on call volume every quarter. During the first quarter after Phase 2 Go-Live, the service levels with
respect to Helpdesk support (Part A) as defined in the SLA matrix described in RFP volume 3 Page 91, shall not be applicable. However after due analysis of call volumes, the number of seats may be increased or decreased by the IA and all the SLA for Part A – Helpdesk shall be applicable from second quarter of phase II onwards. This quarterly analysis should continue till the call volumes stabilize and then IA may, in agreement with HSHRC, decide to continue to optimum number of centralized Helpdesk seats.
2. Handholding Support: The handholding support is envisaged after each Phase Go-Live, to the
maximum period of 6 months (9 months in case of Pilot phase including the 3 months stabilization period). The number of manpower resources expected to be deployed by the IA for this activity should be on an average 1 resource per location, according to the number of location covered under that particular phase. E.g. during Pilot Phase, the total number of location covered are 4, so the minimum number of resources expected to be deployed by the IA for this activity should be 4. This should be deployed for 6 months from the period of pilot Go-Live. After which these resources may then be withdrawn. Additional resources, as per the above specified requirement would be deployed at all other location covered under Phase 2 for the same activity. This should be from the period of 2nd Phase Go-Live till 3rd Phase Go-Live, i.e. total 6 months period @ one resource per location similarly, all these resources may then be withdrawn at the end of 6 months. Additional resources deployed at all other location covered under Phase 3 for the same activity. This should be from the period of 3rd Phase Go-Live for 6 months period. All the resources deployed for handholding support may then be withdrawn after 6 months of Phase 3 Go-Live. Without altering the total number the resource may be redeployed at appropriate locations depending on workload at the time of implementation after discussion with HSHRC.
3. IT Support: In addition to the handholding resource mentioned above IT support is envisaged to
commence from Pilot Phase Go-Live till the end of contract period by providing additional manpower. The number of manpower resources expected to be deployed by the IA for this activity should be on an average 1 resource per location, according to the number of location covered under that particular phase. E.g. during Pilot Phase, the total number of location covered are 4, so the minimum number of resources expected to be deployed by the IA for this activity should be 4. Similarly the number of resources should be increased in accordance with the number of locations covered under Phase 2 and Phase 3, till maximum of 55 Resources. Though it is not mandatory that 1 resource be stationed permanently at each location for the entire duration, especially at a PHC or CHC, however it is expected that dedicated resources should be deployed atleast at DH and Medical Colleges, with one resource heading the IT support team deployed across all project locations. The IA is free to propose and implement a suitable model for optimal utilization of resources and also to meet the stated Service Levels for IT support, in agreement with HSHRC. The operational model must include management and monitoring of IT support activities from DH.
The above manpower requirements though segregated with respect to the type of activity, phases and locations covered under each phase; however the overall mechanism for efficiently meeting the requirements for above 3 activities through optimal utilization of resources may be proposed by IA after survey and implemented in agreement with HSHRC. It is therefore neither linear addition of resource for each of the above 3 activities nor are mutually exclusive.
8. In Volume III , Schedule VII-Service Levels, Section 20.3, Service Level Parameters - Definition of
Terms, Point No. 5 : “Helpdesk Support" shall mean the 24x7x365 centre which shall handle Fault
reporting, Trouble Ticketing and related enquiries during this contract. This should now be read as
“OEM Support” shall mean the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.
9. Bar Code Printers
S.No . RFC Reference
Specifications
Clarification/Change
1 Haryana State Health
Resource Center – Corrigendum &
Clarification
Should have safety approval levels of CE, UL, CUL, FCC class A etc
Should have safety approval levels of CE, UL/CUL/FCC class A etc
10.
UTP Cable: Given below is the clarification and suggested changes.S. No . RFC Reference
Specifications
Clarification/Change
1. Haryana State Health
Resource Center – Corrigendum
Characteristic Impedance : 100(+/- 3) Ohms 500 MHz, Tested till 700 Mhz
Tested till 600 Mhz
2. Haryana State Health
Resource Center – Corrigendum
Zero Bit Error verified by ETL verified by ETL or equivalent agency
