eWPTS Shared Services CLEC View
User Guide
Revised June 2008 Release 8.2
Table of Contents
eWPTS Shared Services Web Site Overview___________________ 3
Shared Services Order Type Overview _______________________ 3
Download Digital Certificate ________________________________ 4
Logon Process _____________________________________________ 4
Selecting the Worklist _______________________________________ 5
eWPTS Header Information __________________________________ 6
Work List Filters _____________________________________________ 7
Display and Reset Buttons___________________________________ 8
Search_____________________________________________________ 8
The Worklist ________________________________________________ 9
Event Log Interactivity _____________________________________ 11
Event Log Remarks ________________________________________ 12
Job Aid 1 - MAC Code Display Translation __________________ 15
eWPTS Shared Services Web Site Overview
This document outlines the capabilities of the eWPTS Shared Services web site as an organizational and notification tool. The eWPTS Shared Services Application will support the workflow of end users by providing a single, unified, easy-to-use interface to service order data, and status information from all relevant Verizon Operations Support Systems (OSS).
Shared Services Order Type Overview
There are a variety of Verizon Shared Services products offered to Verizon’s CLEC/DLEC customers. Service sharing permits the CLEC to offer data to an end customer over Verizon’s voice loop facilities, requiring that Verizon loop facilities be partitioned and shared. Hence, Shared Services orders are typically service ‘Change’ orders for an existing Verizon customer. Typically, two (2) related orders are issued, one to accomplish the physical and electronic changes that need to be made to support sharing on the customer’s loop, and another to initiate billing to the CLEC for the sharing arrangement.
The eWPTS Shared Services application will handle the following types of Shared Services orders:
Line Share (Retail/Resale) Line Split
CLEC-to-CLEC Migrations (Line Share only) Non-Conforming Loops
Line Share Equipment Change Line Split Equipment Change Loop Share Migration
ADSLPLUS (West Only) Packet Switch (East Only) Line Share with Pair Change Line Split with Pair Change
Line Share Unbundled Sub-Loop Arrangement (LSUSLA) House and Riser
Packet at Remote Terminal Service (PARTS) Premise Service Visit
DSLAM Overlay New Loop Share
Wholesale Advantage DSL (East Only)
eWPTS will display additional Shared Services order types as the formal definition of the orders distinguishing characteristics and work flow management steps become available.
Note - For WADSL Orders Only: The due date listed on the Local Response will
not be the same as the due date posted in eWPTS Shared Services CLEC View. The Local Response will list Verizon Wholesale's Service Ready Date. The due date listed in the eWPTS Shared Service CLEC View will serve as the ILEC provisioning date for core network requirements.
Procedure to Download Digital Certificate:
See the Verizon Partner Solutions Website below for Instructions: URL:
http://www22.verizon.com/wholesale/utils/attach-redirect/?target=/wholesale/attachments/Certificate_Download_IE.doc
Logon Process
To log on to the eWPTS Shared Services website:
1. Bring up your web browser (Microsoft Internet Explorer). 2. In the Location/Address field, type in the following address:
https://wholesalegw4.verizon.com/eWPTS/eWPTS/servlet/ControlServlet 3. A pop up window with the company guidelines for access will appear.
4. Select OK.
. Enter e WPTS User ID & Password
ill bring you to a secured site. (If you get a security message, select YES.)
elect the Worklist 5
6. This w
Selecting the Worklist
eWPTS Header Information
Button Description Function
Sign Out Logs user out of eWPTS Change Password User can change eWPTS password What’s New See what’s new and different in eWPTS Web-based training for
eWPTS
Opens a new window with links to our web-based training modules
Contact Us Contact information for the eWPTS Help Desk eWPTS User Guide Opens the user guide for
the applicable module What’s New Notification
Work List Filters
The filter area is located at the top of the Work List View screen.
Filter Function
Due Date Date list starting with the current date and consecutively listing the following 15 days. Also includes an ALL option.
Work Flow Status eWPTS workflow status driven by SOP conditions.
• All
• In Progress • Investigating
• Order Completion Error • Order Completed • Order Cancelled Region/State Filter by state and region.
MCN CLEC Name. Your login limits you to see only your company’s orders.
From / To Due date search that allows you to search within a given date range.
Order Type Filter by order type.
C/D Order Select from connect and/or disconnect orders. MAC/JEOP Key in box for numeric MAC (Missed
Appointment Code) codes, separated by a comma. (East & West)
Display and Reset Buttons
To refresh the list back to its original order, select the display button in the Filters area.
The reset button clears the input fields and returns the drop-down lists to their default positions.
Search
The Find feature allows you to search for an individual SS Order, PON, or Telephone Number. Once you make your selection from the drop-down list, type the SS Order, PON, or Telephone Number in the space provided and then select the red arrow.
The Worklist
The Worklist data is a read-only format and contains column titles that enable you to sort by each column. The interactive options are limited to sorting by columns and the Event Log hyperlink.
Listed at the top of the Worklist is a gray band that displays a color key for the order type, the date and time the query was pulled, and the total number of pages and orders.
Worklist columns can be sorted in ascending or descending order. One click will sort the list in ascending order, click again on the header to change the list to descending order. To refresh the list back to its original order, click on the Display button.
Title Description
Item System generated identifier - Hyperlink to the Event Log and comment field. A checkmark will display in the box next to an order that has a remark waiting for acknowledgement.
See Event Log Interactivity for more information.
Due Date Current order due date from Service Order Processor
MCN CLEC/DLEC Identifier
SS Order Main Shared Services order number TN Telephone number associated with order Circuit ID Circuit ID associated with the order
Related Order Related order associated with PON PON Purchase Order Number
Order Type Identifies type of order
Workflow Status Current eWPTS lifecycle of an order - driven by Verizon based Operational Support Systems
State State
Meet Point Splitter Bank information – Point of Termination MAC/JEOP Code –
Now Available for the East and West
Translated numerical value driven by Verizon service order Missed Appointment Code (MAC/JEOP) - East/West
Located along the bottom of the screen are tools to help you navigate through multiple pages of data.
Event Log Interactivity
The Item number for each order provides access to the Event Log, also called the Event List, for that order.
Even though the item number will change, the link will always take you to the Event Log for that specific order.
Event Log Remarks
At the top of the Event Log screen, the order number and order status are displayed. If you desire to add a remark you can enter the text in the space provided under the Order Number and then select the Add Remark button.
Adding a remark will require a contact reason be selected from the Reason/Details for Contact drop down. (Effective March 2007)
The following values are displayed in the Reason/Details for Contact drop-down menu:
Reason Corresponding Detail
Service Emergency No Dial Tone
Order Status Cancellation Inquiry
Completion Inquiry Dispatch Out Updates Due Date Inquiry Jeopardy
Missed Commitment No Access
Order Verification/Inquiry Updating Access Information
Reason Corresponding Detail
Request Escalation Due Date
Facility Issue Jeopardy
Missed Commitment Multiple Dispatch Issue Service Complaint Speak to Manager
Other Other
The history of the order is documented at the bottom of the Event Log screen. Each event is Date & Time stamped, and provides the ID number, the User ID of the person entering the remark, the Contact Reason, Contact Details, and the remark (Data) itself.
Job Aid 1 – MAC/JEOP Code Display Translation
– East/West
MAC Code
Display Definition
1 Company Assignment
2 Company Business Office Reason 3 Company Catastrophe 4 Company Facilities
5 Company Load
6 Company Other
7 Company Switching
8 Engineering Other (Not Available in Mid-Atlantic Region)
10 Subscriber No Access
11 Subscriber Other Defective Port
Note: For WADSL orders - No Action Required (order under internal review)
12 Subscriber Not Ready Busy CFA –
Note: For WADSL orders - No Action Required (order under internal review)
13 Subscriber – Refer to LSR response from NMC for further information.
14 Subscriber Later 15 Subscriber Prior – North Only 16 Subscriber Prior – South Only
For additional information, please contact eWPTS Support via email at [email protected]
