Energizing Work for Employees

(1)

IBM Competitive Project Office

Energizing Work for Employees

(2)

Low employee engagement is costing companies in

lost revenue

But no one seems to

know what to do

about it…

(3)

IBM’s CEO study discovered that a collaborative

environment and innovation are key to engagement

Enterprise social software provides

the tools for a collaborative

environment and for innovation to

flourish

(4)

Enterprise social software provides the tools to

collaborate and innovate

Time

Bu

si

ne

ss

Va

lu

e

User Profiles Expertise Location Microblogging Phase 1:

Connecting People _{Knowledge Sharing}Phase 2: Collective Intelligence and Reuse Phase 3:

Social File Sharing Bookmarking Communities Ideation and Social Task Management Recommendations Wikis

Typical Social Software Adoption Curve



Locate people

who can help you



Reach out for help

or share news with

your network



Brainstorm new ideas

as a team



Assign work to

individuals



Discover information

you never knew

existed



Collaboratively create

web documents



Post, share, and

discover documents,

links, and opinions



Work with

colleagues with a

common purpose

(5)

Not all enterprise social software is made alike

however

Time

Bu

si

ne

ss

Va

lu

e

User Profiles Microblogging Phase 1:

Social File Sharing

Communities

Wikis

How does Microsoft SharePoint fare?

(6)

Many products out there only provide a subset of

functionality needed for collaboration and innovation

Time

Bu

si

ne

ss

Va

lu

e

User Profiles Expertise Location Microblogging Phase 1:

Bookmarking Communities

Recommendations Wikis

How does Jive fare?

(7)

IBM Connections is unique in providing the full

breadth of collaborative and innovative features

Time

Bu

si

ne

ss

Va

lu

e

User Profiles Expertise Location Microblogging Phase 1:

Connecting People _{Knowledge Sharing}Phase 2: Collective Intelligence and Reuse Phase 3:

Social File Sharing Bookmarking and blogs Communities Ideation and Social Task Management Recommend-ations Wikis

IB

M

Co

nn

ect

ions

4.5 Platform Services

Activity Streams Notifications Reputation Tagging Filtering Search Feedback

(8)

IBM’s leadership in this arena is widely acknowledged

by industry analysts

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

1 Source: Gartner Magic Quadrant for Social Software in the Workplace, September 2013

2 Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc.

3 Source: IDC: Number 1 position from 2009-2012, IDC Worldwide Enterprise Social Software 2013-2017 Forecast and 2012 Vendor Shares: From ESS to ESN, doc #241323, June 2013. 4 Source: Aragon Research Globe for Enterprise Social Software, September 2012

(9)

Our operations is running smoothly, but I

want to dramatically boost innovation at

Renovations so that we can stay at the

forefront of our industry

IBM Connections is a

best-of-breed enterprise-ready social

software that is ideal at fostering

innovation regardless of

on-premise or cloud

George Bandini

Renovations CEO

Dan Misawa

IBM

(10)

Goals

Will be measured by

Improve Workforce

Productivity

Time to locate experts

Time to locate information

Number of new innovations

(11)

The process of innovation can be broken down into

five phases

Discover

Generate

Select

Implement

Sustain-

_Diffuse

Source: http://hbr.org/2007/06/the-innovation-value-chain/ar/

The process of

coming up

with ideas for

new products,

services,

processes, or

business

models

Picking the

best and most

feasible ideas

from a

potentially

large pool

This is where

innovation

tends to fail,

this failure to

implement

ideas is often

referred to as

the ‘air-gap’

Keep people

engaged

while

spreading

both the idea

and its

implementati

on across the

organization

Many of the

best ideas are

built upon

existing ones,

so being able

to discover

existing

knowledge

and experts is

crucial

(12)

(13)

What did we just see? Search and business cards turbocharge

the discovery process

Blog

Post

Profile

Bookmarks

Files

Community

Tagged

searching

returns

relevant

results

Links in business card and profile

lead us to yet more relevant material

Discover

Retail Trends

Business card in blog

post leads us directly to

an expert

(14)

Connections allows you to exploit the strength of

weak ties

Connections through strong

ties

Connections through weak ties

Weak ties do not require much effort to maintain

so we can have many more of them (e.g. LinkedIn

contacts). Weak ties act as bridges to people and

information that you would not normally know

about

In the paper “The Strength of Weak Ties,” the sociologist Mark

Granovetter explains the value of casual ties

Source: http://sociology.stanford.edu/people/mgranovetter/documents/granstrengthweakties.pdf

Strong ties are difficult to maintain. When two

people have strong ties, they typically know

many of the same people and have access to the

same information – There is a lot of overlap

(15)

Ideation blogs allow teams to capture and generate new ideas

whenever inspiration strikes

Ide



a



tion

noun

the process of creating new ideas

You can’t force people

to have good ideas

simply by putting

them together in a

room to ‘brainstorm’

Connections’ Ideation blogs allow team

members to contribute ideas wherever and

whenever they get inspiration. This also reduces

the fear of rejection or ridicule some members

might face

(16)

Ideation blog voting allows the best ideas to be selected by a

jury of peers

Members vote on the

ideas, and the best

ideas naturally

gravitate to the top.

Voting anonymously

eliminates pressure to

conform or acquiesce

to the highest ranking

member

Select

i

b

e

h

(17)

Top ideas are graduated into actionable tasks so they can be

implemented, eliminating the ‘air gap’

Top idea(s) is

graduated into an

activity where it can be

implemented

Implement

Often tasks result in the

creation of documents

Air

Gap

Project Manager assigns tasks

in Connections Activities

(18)

Regular status updates and blog posts help sustain

employee engagement and momentum

Microblogging

Blogging

Short posts, typically 1-2 sentences

Longer posts, typically several paragraphs in

length. May contain graphics

Examples include twitter tweets and

Facebook status updates

Popular blog engines include Blogger and

WordPress

Ideal for conveying status, asking a

question, or seeking help with an issue

Ideal for explaining complex situations,

processes, or editorials

I just got calls from 3

major tenants looking to secure leases!

Sustain-Diffuse

(19)

Connections clearly helps renovations attain its

innovation goals

Goal

Metrics

Initiative

Improve

Workforce

Productivity

Time to locate

information

Number of new

innovations

Tagged search,

discovery

Ideation blogs,

Activities

Time to locate

(20)

Speed of Access to

Knowledge

Number of new

innovations

Source: 1. Bughin, Jacques, and Chui, Michael. The Rise of the Networked Enterprise. McKinsey Global Institute.

https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2#footnote4

2. Feldman, Susan, Duhl, Joshua, Marobella, Julie, and Crawford, Alison. The Hidden Costs of Information Work. IDC

Since an average information worker wastes 9.5 hours per week locating

information, a 30% improvement saves a company USD $4,275* per year per

employee

2

* Assuming $60,000/year salary + benefits, 40 hour work week

Dramatic improvements in productivity and

innovation have been documented

30%

increase

20%

Speed of Access to

Experts

30%

increase

(21)

Is IBM Connections going

to be yet another silo of

data within our

organization?

No, Connections also works with

many of your existing systems to

incorporate data from them and to

provide social constructs to

enhance them.

Madison Armand

Renovations CIO

Dan Misawa

IBM

(22)

Connections can both ingest as well as project

information to multiple targets

WebSphere Portal

Social

con

tent

pr

ojected

in

to



Bi-directional links with Cognos allows

the team to track market trends



Cognos Customer Insights let

Renovations track sentiment



ECM Libraries from IBM Content

Manager, FileNet, or SharePoint can be

added to a community



Users interact with the libraries without

knowledge of the underlying repository



Full check in/out, versioning, upload,

folders, ACL supported

Business Intelligence

Content Management



Streamlines and enhances agile

development projects, linking business

communities with developer projects

Application Lifecycle Mgmt

Bi-directional links Bi-directional links

(23)

Many of our employees work

remotely at job sites

throughout the country. Can

they access their social content

in Connections from a mobile

device?

Certainly, the Connections mobile

app is a rich, native application

that runs on numerous mobile

platforms and form factors

Dan Misawa

IBM

Minh Li

(24)

A remarkably feature-rich mobile version of

connections is available on multiple platforms



Access the full breadth of

Connections’ services:

‒ Status Updates – hyperlinks,

attachments, hashtags

‒ Profiles – make calls from profiles,

export to device

‒ Communities – access all elements of the community

‒ Activities – create, edit items and tasks

‒ Blogs, including ideation blogs ‒ Bookmarks – create, search, and

discover

‒ Files – upload, download, view files ‒ Media Gallery – upload, download,

take pictures

‒ Forums – create, read, and reply

‒ Wikis – View and comment ‒ File Sync

(25)

Demo: Connections Mobile vs. SharePoint Mobile

VS

(26)

A brand new user interface and other updates are

coming in 2014

Customizable

navigation bar

Immersive blog

_{reading similar to}

Flipboard

Notifications

History

(27)

What Makes Connections

Different from the myriad

other social softwares out

there like SharePoint, Yammer,

Chatter, or Jive?

The key difference is that

Connections is a people-centric,

best-of-breed social platform.

Madison Armand

Renovations CIO

Dan Misawa

IBM

(28)

Sharepoint is primarily a document-centric platform that requires

3 rd

_{parties to fill its social holes}

Documents

SharePoint has often slowed down the

move to more social tools for big

companies in particular

…it seems like it all comes down to,

SharePoint works if you customize

the hell out of it, and that a

successful social SharePoint

deployment involves custom

development, a heck of a lot of time,

and a heck of a lot of money

http://www.informationweek.com/thebrainyard/news/231000227/how-to-plug-sharepoints-social-holes

- Dion Hinchcliffe Dachis Group

(http://www.dachisgroup.com/2011/12/social-business-predictions-for-2012/) Replace / Enhance the lackluster built in apps

(29)

Sharepoint lacks the basic building blocks for fostering

innovation

FT Index Renovations construction development regulations

megamall

galleria approval

proposal

customer Tags Db

User must know to search in both places

Discover

People are potentially missing large

amounts of very relevant content

since tagged items do not show up in

search results

SharePoint simply does not have

idea generation, selection, and

implementation functionality

(30)

At this point, Microsoft seems to be abandoning

SharePoint in favor of Yammer

Jared Spataro, Senior Director, Office

Division, Microsoft

“We shipped basic social features with SharePoint Server

2013, and over the last year and a half I’ve had many

people ask me whether they should implement SharePoint

social or Yammer. My guidance has been clear and

consistent: Go Yammer! While we’re committed to another

on-premises release of SharePoint Server—and we’ll

maintain its social capabilities—we don’t plan on adding

new features.”

(31)

Both Chatter and Yammer utilize status updates as the

primary form of collaboration. Status updates however

are poor at expressing long form content, are often

impossible to go back and edit, and are chaotic when

hosting large discussions

However neither Yammer nor Chatter have the breadth

of functionality to be competitive in the enterprise

Mobile clients for Chatter

and Yammer possess very

basic functionality, largely

limited to posting and

viewing status updates

Microblo

gging

Search

Files

Links

Profiles

Central

collaboration

component

(32)

Meanwhile the only other major player, Jive, decided

to reduce functionality by eliminating the dashboard

Connections provides a configurable

dashboard enabling users to get a

picture of their world in a sensible,

structured way while also

incorporating email and calendar

If a user wants activity streams in

Connections, those are also available

and they can be filtered

Jive used to have dashboards, but they

were removed in version 5, much to the

consternation of many users.

Dashboards, or “overview” pages are

now only available in places, or on a

system-wide basis

Source: community.jivesoftware.com/message/1102579

Configurable

widgets

(33)

Even basic file sharing in Jive is clumsy and prone to

duplication

In Connections, a single document

instance can be shared with any number

of individuals AND communities

community.jivesoftware.com/casethread/219316

In Jive, a single document instance can

be shared with any number of individuals

OR a single community

Is this the

reference

copy?

Is this up

to date?

Du

plica

tes

o

f the

sa

me file

Everyone gets a

pointer to the file

(34)

Data from on-premise Jive instances still go through

Jive’s cloud, raising security concerns

Activity engine will feed all community activity, in

encrypted form, to Jive’s recommendation cloud service

in the US or Amsterdam.

This is enabled by default

Social context in search requires activity to be fed, in

encrypted form, to Jive’s Cloud Search service

http://docs.jivesoftware.com/jive/6.0/community_admin/topic/com.jivesoftware.help.sbs.online_6.0/admin/ConnectingtoJiveHostedServices.html

Mobile uses Jive’s

cloud as a proxy,

without exception

Jive Present (sales

collateral delivered

to iPads) also

requires inbound

access from Jive’s

cloud

Jive Mobile

Service

Jive

Recommender

Cloud Search

(35)

Jive mobile is essentially A feed reader and android

can’t access custom streams

Provides an “optimized” experience

for iOS, Android, and Blackberry

Android and iOS App:

Provide access to activity streams –

no navigable access to content

iOS app is a bit more sophisticated

with access to custom streams

Source: docs.jivesoftware.com/jivecloud/community_admin/topic/com.jivesoftware.help.online.mobile_6.0/admin/ConfiguringJiveMobile.html