Advanced Multichannel Order Management Solutions
That Optimize Sales Performance
Media
Web
Inbound Phone Sales
Payment Processing
Fulfillment
Shipping
IVR
Reporting & Analytics
Affiliate Marketing
Customer Service
Creating Order from Chaos
Creating order in a chaotic multi-channel world is not an easy process. It is dynamic and ever changing. But with our extensive data capture approach – the most comprehensive in the industry – you’ll get up-to-the minute feedback on your marketing and campaign initiatives, and the ability to organize and control your resources. The OrderLogix™ system collects all order data automatically, shortening the decision-making process and improving results. Our far-reaching solutions gather marketing, media, campaign data, even fulfillment and shipping data, and assimilate that data into valuable knowledge and insight. Marketers can clearly understand the factors that drive customers to purchase, and are able to optimize each and every customer experience and touch point: • Websites • Email • Phone • Customer Service • Interactive Voice Response (IVR) • Affiliate Marketing But don’t ask us why we’re different, ask our clients. They’ll tell you that they like the fact that we are a vendor neutral company, allowing them to manage multiple service providers – to test the best, mitigate risk, and have a 360-degree view of their business.“OrderLogix is a highly customable order management
system that will fit any model in DR. The product is solid.
The customer service is impeccable and the continuity
management is the best in the business.”
Brian Lambert | Nutramedics
OrderLogix
™
:
Merging technology, market expertise
and a service culture
Meet OrderLogix™, the next generation order management platform that provides marketers with greater visibility, deeper insight, improved operational efficiencies, and ultimately, increased revenues. Powerful, scalable and integration-ready, OrderLogix is the ideal order management solution for a broad range of direct response, e-commerce and multi-channel retail sales operations. We're not out to be a complete enterprise management system… just the best order management system in the business!Why OrderLogix
™?
Since 1997, we've been developing leading-edge solutions to solve the challenges of small to midsize businesses. Focused on understanding the needs and nuances of marketers, we started as a collaboration of entrepreneurs with expertise in business process optimization, flexible database solutions, retail order management systems, and real-time call center automation. Reflecting today’s growing world of e-commerce and other direct-to-consumer sales channels – and the critical need to make sense of complex order data and manage the logistics of the evolving marketplace – we changed our name from On-Line Technologies to OrderLogix to better express our focus on smarter, best-of-breed order management solutions.Simply put, the OrderLogix
™mission is to:
• Provide marketers with straightforward, intuitive and easy-to-use order management tools • Help you make decisions quickly to respond to changes in the market • Deliver solutions without huge capital expense, and a pay-as-you-go model The OrderLogix solution increases the transparency of your process, providing channel visibility, decision support tools and performance metrics. It gives you the scalability and portability you need to grow quickly, match revenue to expense, and change suppliers to meet your growth needs without risk or interruption.“With OrderLogix’s virtual model, I can manage multiple brands
and service providers, get up to the minute data on the performance
of my entire operation, and match revenue to expense.”
Damian Hawkins CEO | Products for Life
Screen-shot, One-View
A proven platform
We have ample experience with hundreds of merchants and retailers who have processed millions of transactions, assuring that you have a solid and reliable platform and all the tools you need to compete: • Automate many of your daily tasks, and take advantage of proven sales tactics to grow your business and increase profitability • Sophisticated campaign management tools make it easy to control pricing, change offers, adjust campaigns – even in the middle of the day or campaign – to respond to daily challenges and opportunities • Best-in-the-business Continuity Program suite The OrderLogix platform is available as either a SaaS or premise-based application. Built to handle the demands and transaction volumes of the direct response industry, the SaaS application provides rapid scalability – and has been proven with a wide array of the best payment processors and merchant accounts, already configured and ready to go! Cost for our system is flexible, allowing you to affordably add seats to meet the needs of customer service demands, or pay per order as sales volume increases.Track and manage order data, regardless
of the sales channel:
The OrderLogix order management portal provides direct response, e-commerce and multi-channel retail marketers a real-time view of order and financial performance across all sales channels – including web, affiliate, phone, IVR and even traditional mail order. The platform can be easily integrated with every order channel, not only tracking and managing order data, but processing those orders with one or more fulfillment companies or call centers of your choice, based on the business rules that you define. What‘s more, our “OneView” customer service capability tracks all customer history from phone call recordings to continuity programs, payment information, shipments and notifications – all viewable on a single screen. Our platform can also provide you with triggered e-mails, automatically scheduled outbound calls, surveys and other tools to increase average order value and lifetime customer value. You get a 360-degree view of customer orders and interactions across all channels. Our system also features a robust auto-ship/continuity engine that allows agents to customize future shipments, including changes to price, interval between shipments, upsells, cross-sells, and types of products to auto-ship.Technology Highlights
• Meets PCI Level 1 Service Provider standards, ensuring safety and security for you and your customers. • Built on Microsoft’s .NET and SQL Server technologies, using an n-tier architecture • Can be deployed either as a premise-based or SaaS solution -- with our SaaS application, you don’t have to make the investment in servers and infrastructure, you and your service providers can access our platform over the web • Modular platform can be integrated ...with existing shopping carts, CRM, sophisticated ERP, accounting systems, or other mission-critical softwareUser Interface Business Logic Database
MS IIS MS.NET MS.SQL
OrderLogix™ System Architecture
Sales Logic CRM Logic Marketing Logic HR Logic Processing Logic Report Logic Sales Agents CS Agents Managers Finance HR Executives Shipping Marketing Remote Users Browser Pr
esentation Layer Security Layer
Database Pr ocedur es Call Collector CTI Server Recorder Server Telephone ACD System
OrderLogix
™Commerce Edition:
Optimizing sales results
Unlike most order management systems, our grounding in the direct response industry has made us very sensitive to the sales (and cost) side of the retail equation. OrderLogix™ Commerce Edition, our leading-edge multi-channel order management application, helps clients optimize sales by: • Increasing average order value (AOV) • Quickly deploying campaign-specific script branching • Utilizing continuity programs to extend lifetime customer value • Retaining customers with sophisticated and highly flexible tools Ideal for midsize and smaller businesses, OrderLogix Commerce automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. OrderLogix Commerce also streamlines the fulfillment process, minimizing paperwork for your entire work force so they can focus on results. In addition, it helps ensure that customers get their deliveries on time, boosting customer satisfaction and long-term loyalty.OrderLogix
™Call Center Edition:
A unified solution combining Order Processing,
Customer Service, and the Best Call Center
Back End In The Business
Bringing together call center, customer service and order management functionality in a single modular system, OrderLogix Call Center Edition includes all of the outstanding features of OrderLogix™ Commerce, and adds some of the most respected call center features in the industry. In fact, many of today's top high performance call centers use our back end systems, with the ability to seamlessly integrate with most telephone or ACD (Automated Call Distribution) systems. Other advantages include: • Immediately implement campaign scripting changes on-the-fly or implement new call dispositions with real-time scripting engine • Monitor agent performance and KPIs • Utilize manpower projections, time card and commissions, and call forecasting capabilities • View real-time performance dashboards • Access blended call and order reports • Reduce call time and expense with our computer telephony integration (CTI) module Do you have automated IVR systems that capture customer service and order data? We can integrate that in the order management process too.
OrderLogix
™Call Center Edition
Companion Products
To extend the functionality of OrderLogix Call Center, we offer the following powerful add-ons:CTI
Integrates with your phone system to provide agent screen pops displaying information about the caller and the campaign as the phone rings. Automatically loads customer and order history for repeat callers. Many clients see immediate savings in their per call costs – more than enough to pay for CTI implementation.Call Collector
Capture and store call data so you can view robust blended reporting along with your sales and customer service data.Call Recorder
Call recorder is the ideal solution for small businesses looking for an economical way to record calls for quality assurance and training purposes. Retrieval system allows you to search and playback calls by employee, campaign and disposition. Real-time dashboards withAt OrderLogix™, we understand that all companies are different – in the way you go to market, and the exact nature of your systems and infrastructure. If you are a large company with sophisticated ERP, accounting and CRM investments, our modular platform can be integrated with your systems to provide a best-of-breed sales and order management tracking platform. And if you are a smaller marketer experiencing high growth and looking to take the next step, our powerful OrderLogix processing solution can also be configured with our call center management application that works across multiple call centers – whether yours or a third party center – giving you complete visibility and control. Whatever your unique business requirements, we can help. We can implement a system for you, or set you up and train you to do it yourself. We know what works – because we’ve seen it all and have the statistics to prove it – across millions of customer transactions, hundreds of merchants, and virtually every vertical market.
