Managed Services Overview

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Today’s IT environments are extremely complex and challenging

, especially for heterogeneous environments that require a myriad of skills to manage the IT lifecycle. From procurement to EOL, Apex Computer Systems, Inc. (ACSI) offers a full range of managed services to ensure operational integrity. ACSI has over three decades of field services and datacenter experience and has serviced and partnered with many F1000 clients.

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Managed Services Overview

CORPORATE ENVIRONMENT Network Printer Console Front-End Processor Mainframe Switch Server Virtual Server

Router/LAN CSU/DSU Firewall

Blade Server SAN

Network Printer Desktop

Laptop

REMOTE LOCATION ENVIRONMENT

DATACENTER ENVIRONMENT

Switch

Server UPS (Standalone) Virtual Server

Laptop Switch

Server

WiFi Access Point Virtual Server

Blade Server Network Printer

Desktop Laptop

With today’s ever-changing technology and business needs, Managed Services is a valuable asset to augment or completely manage the full range of IT services that deliver exceptional business value. Businesses need to run smoothly, especially when it comes to their IT needs, and ACSI can help alleviate the IT burden on organizations.

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Field Services

ACSI delivers unparalleled Field Services to ensure full lifecycle support for visibility, compliance, and control of your IT assets. From procurement to EOL, ACSI provides cost-effective services to reduce risk, ease the burden on valuable in-house IT resources and meet required SLAs. ACSI Field Services consist of:

• Asset Lifecycle Support – Logistics

• Procurement • Asset management

• Physical tracking (inventory) • Decommissioning

• Secure data erasure and destruction • Asset recycling

– Field Support

• Patch & Firmware Updates • OS migration

• Break/fix

• IMACD (Install, Move, Add, Change, Decommission) • On-site Services

• Warranty support • Upgrades

• Deskside support • User training

– Call Center/Helpdesk Support • Multi-tier

– Performance Analysis • Metrics/product trending

– SLA Achievement & Reporting

CORPORATE ENVIRONMENT

Switch

Server UPS (Standalone) Virtual Server

Laptop Switch

Server

WiFi Access Point Virtual Server

Blade Server Network Printer

Desktop Laptop

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Data Center Services

The data center is the lifeblood of an organization. Mission and business-critical applications and data all reside in data centers, whether on-premise or in cloud environments. ACSI is a trusted partner to many F1000 customers that entrust us with their datacenter operations. Our Data Center Services provide a cost-effective and efficient means to provide complete technology assessment through the data center environment. Companies today rely on the continuity of their data centers to ensure business-critical IT applications and services remain uninterrupted to internal users and others in the business process. Shrinking budgets, limited resources and the commitment to meet demanding SLAs place a huge burden on internal IT resources.

ACSI delivers a complete cost-effective lifecycle management solution for the data center that includes: • Installation — expert technicians provide full installation

of servers, routers and switches to ease the burden on valuable internal IT resources.

• Break/Fix Capabilities — quick and efficient repair/ replacement of equipment to minimize downtime. • Rack & Stack — complete datacenter hardware

installation services ensuring proper implementation. • Configuration Services — customized to meet your

exacting needs.

• Imaging — ensures system and data integrity and enables catastrophic fallback.

• Migration — seamless and transparent migration of OS, hardware and data for a total migration plan.

• EOL — secure collection and data eradication ensuring a safe and environmentally sound disposal of IT assets.

DATACENTER ENVIRONMENT Network Printer Console Front-End Processor Mainframe Switch Server Virtual Server

Blade Server SAN

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ACSI Best Practices

Project Management Office

Apex Computer Systems, Inc. Project Management Office defines and maintains the standards and processes. The PMO provides a working framework for managing projects with a standard methodology, ensuring compliance with the methodology and goals to implementation. Successful project management entails:

• Correct processes • Effective tools • Expert resources

• Continuing organizational support The PMO provides accountability, continuity, oversight and the ability to manage projects more effectively. The benefits of the PMO are to improve a project’s efficiency and its ultimate success. Apex Computer Systems, Inc. provides the following PMO initiatives:

• Project Planning — estimate and size the project, resources, timeline and cost.

• Project Scheduling — create a detailed project timeline, milestones and KPIs.

• Risk Analysis — identify potential risks based on known factors and determine risk mitigation actions.

• Project Tracking — provide ongoing scheduled weekly reports, meetings, monitoring and critical communications within cross-functional teams.

ISO 9000-compliant

Apex Computer Systems, Inc. delivers high quality, cost-effective solutions and is ISO 9000-compliant (globally adopted). The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product.

Scalability

With rapid response capabilities, staffing augmentation and 24/7 support, ACSI delivers scalable Managed IT Services to fit the exacting needs of its customers. With over three decades of experience, ASCI delivers the following benefits to ensure your business-critical IT systems are readily available:

• Single point of contact — one vendor to handle all your needs.

• Proactive service — ready to handle any issues that may arise to keep your network up

and running!

• Minimized downtime/risk — ACSI staff is well-trained and available for

immediate response.

• Optimal operating efficiency of assets — we monitor and test to ensure your assets are configured for maximum productivity and minimal latencies.

• Value driven IT services — cost-effective, quality solutions that ease the burden on valuable internal resources and mitigate risk.

ACSI offers valuable IT asset management for optimizing spending and supporting strategic decision making to increase your IT’s business value.

For More Information

Contact Apex Computer Systems, Inc. at 1-800-969-2739 (APEX) or email us at [email protected]

Process Technology People

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Apex Computer Systems, Inc. Corporate Headquarters

13875 Cerritos Corporate Drive, Unit A Cerritos, CA 90703

1-800-969-2739 (APEX) 1-562-926-6820