Value Percent Count
I subscribe to Cable TV 27.4% 494
I subscribe to Satellite TV 13.8% 250
I use an antennae to receive broadcast channels for free instead of cable or satellite
9.9% 179
I use an online video service instead of cable or satellite (e.g. Netflix, Hulu Plus, etc.)
33.9% 612
I use an online video service in addition to cable or satellite (e.g. Netflix, Hulu Plus, etc.)
10.3% 186
None of the above 4.7% 84
d. I use an online video service instead of cable or satellite (e.g. Netflix, Hulu Plus, etc.)
0.1% 1
Total 1,806
1. For TV service do you have…?
I subscribe to Cable TV 27.4%
I subscribe to Satellite TV 13.8%
I use an antennae to receive broadcast channels for free instead of cable or satellite 9.9% I use an online video service instead of cable or
satellite (e.g. Netflix, Hulu Plus, etc.) 33.9% I use an online video service in addition to cable
or satellite (e.g. Netflix, Hulu Plus, etc.) 10.3% None of the above 4.7%
d. I use an online video service instead of cable or satellite (e.g. Netflix, Hulu Plus, etc.) 0.1%
Value Percent Count $25 20.2% 226 $50 12.5% 140 $75 20.2% 226 $100 17.9% 200 $125 or More 20.0% 224 Don’t Know 9.1% 102 c. $75 0.1% 1 Total 1,119 $25 20.2% $50 12.5% $75 20.2% $100 17.9% $125 or More 20% Don’t Know 9.1% c. $75 0.1%
Value Percent Count Yes 87.6% 1,500 No 12.0% 205 Don’t Know 0.4% 7 b. No 0.1% 1 Total 1,713
computer, laptop, or iPad?)
Yes 87.6% No 12%
Don’t Know 0.4%
Value Percent Count
Definitely will cancel 20.8% 240
Probably will cancel 13.9% 160
Might /might not cancel 26.8% 309
Probably won’t cancel 21.0% 242
Definitely won’t cancel 11.0% 127
Don’t Know 6.4% 74
c. Might /might not cancel 0.1% 1
Total 1,153
shows and movies online?
Definitely will cancel 20.8%
Probably will cancel 13.9%
Might /might not cancel 26.8% Probably won’t cancel 21%
Definitely won’t cancel 11% Don’t Know 6.4%
Value Percent Count Yes 25.1% 452 No 74.9% 1,349 b. No 0.1% 1 Total 1,802 Yes 25.1% No 74.9% b. No 0.1%
Value Percent Count
Definitely will disconnect my home phone 6.4% 29
Probably will disconnect my home phone 15.1% 68
Might /might not disconnect my home phone 23.1% 104
Probably won’t disconnect my home phone 31.3% 141
Definitely won’t disconnect my home phone 22.2% 100
Don’t Know 1.8% 8
Total 450
and receive calls at home in the next 12 months?
Definitely will disconnect my home phone 6.4%
Probably will disconnect my home phone 15.1%
Might /might not disconnect my home phone 23.1%
Probably won’t disconnect my home phone 31.3% Definitely won’t disconnect my home phone 22.2%
Value Percent Count
Yes 98.9% 1,777
No 1.1% 19
a. Yes 0.1% 1
Total 1,797
Value Percent Count
a. Yes 99.2% 1,781 b. No 0.8% 15 Total 1,796 Yes 98.9% No 1.1% a. Yes 0.1%
8. Do you have Internet access in your household today?
a. Yes 99.2% b. No 0.8%
Value Percent Count
CenturyLink 25.7% 455
Comcast 70.5% 1,247
FRII (Front Range Internet) 0.5% 8
Rise Broadband (formerly Skybeam) 0.5% 8
Other 2.8% 50
a. CenturyLink 0.1% 1
Total 1,769
CenturyLink 25.7%
Comcast 70.5% FRII (Front Range Internet) 0.5% Rise Broadband (formerly Skybeam) 0.5%Other 2.8%
Value Percent Count Less than $30 3.1% 54 $30 6.3% 112 $40 12.4% 220 $50 23.2% 411 $60 18.3% 324 $70 12.5% 222 More than $70 20.0% 355 Don’t Know 4.1% 73 c. $40 0.1% 1 Total 1,772 Less than $30 3.1% $30 6.3% $40 12.4% $50 23.2% $60 18.3% $70 12.5% More than $70 20% Don’t Know 4.1% c. $40 0.1%
Value Percent Count
DSL (high-speed Internet from your telephone service provider)
23.1% 409
Cable Modem (high-speed Internet from your cable company)
73.4% 1,300
Satellite-based Internet (e.g. WildBlue or HughesNet) 0.6% 11
Other 2.0% 35
Don’t Know 0.9% 15
a. DSL (high-speed Internet from your telephone service provider)
0.1% 1
Total 1,771
DSL (high-speed Internet from your telephone service provider) 23.1%
Cable Modem (high-speed Internet from your cable company) 73.4% Satellite-based Internet (e.g. WildBlue or
HughesNet) 0.6% Other 2% Don’t Know 0.9%
a. DSL (high-speed Internet from your telephone service provider) 0.1%
Value Percent Count Yes 96.3% 1,706 No 2.8% 49 Don’t Know 0.9% 15 a. Yes 0.1% 1 Total 1,771
your home?
Yes 96.3% No 2.8% Don’t Know 0.9% a. Yes 0.1%Value Percent Count Yes 43.6% 768 No 54.2% 955 Don’t know 2.2% 39 a. Yes 0.1% 1 Total 1,763 Yes 43.6% No 54.2% Don’t know 2.2% a. Yes 0.1%
Value Percent Count Under $100 44.4% 761 $125 13.3% 228 $150 11.6% 199 $175 9.5% 162 $200 or More 11.8% 202 Don’t Know 9.3% 160 a. Under $100 0.1% 1 Total 1,713 Under $100 44.4% $125 13.3% $150 11.6% $175 9.5% $200 or More 11.8% Don’t Know 9.3% a. Under $100 0.1%
1 8.4% 2 8.7% 3 11.3% 4 10.6% 5 10.8% 6 9.9% 7 15% 8 13.8% 9 7.7% 10 3.8%
Value Percent Count
1 8.4% 148 2 8.7% 155 3 11.3% 201 4 10.6% 188 5 10.8% 192 6 9.9% 175 7 15.0% 265 8 13.8% 244 9 7.7% 137 10 3.8% 68 NA 0.0% 0 Total 1,773 Statistics Sum 9,543.0 Average 5.4 StdDev 2.6 Max 10.0
1 3.6% 2 1.9% 3 2.1% 4 2.2% 5 4.9% 6 3.5% 7 4.4% 8 6.2% 9 5.4% 10 4.3% NA 61.6%
Value Percent Count
1 3.6% 64 2 1.9% 33 3 2.1% 37 4 2.2% 40 5 4.9% 88 6 3.5% 62 7 4.4% 78 8 6.2% 110 9 5.4% 97 10 4.3% 77 NA 61.6% 1,101 Total 1,787 Statistics Sum 4,282.0 Average 6.2 StdDev 2.8 Max 10.0
1 6.4% 2 4% 3 5.5% 4 6.5% 5 7.7% 6 6% 7 8.9% 8 11% 9 7.2% 10 4.1% NA 32.8%
Value Percent Count
1 6.4% 114 2 4.0% 72 3 5.5% 98 4 6.5% 116 5 7.7% 137 6 6.0% 107 7 8.9% 160 8 11.0% 196 9 7.2% 129 10 4.1% 74 NA 32.8% 586 Total 1,789 Statistics Sum 6,932.0 Average 5.8 StdDev 2.7 Max 10.0
1 1.6% 2 0.6% 3 0.7% 4 1.3% 5 4.4% 6 3.7% 7 8.1% 8 17.7% 9 22.6% 10 37.8% NA 1.7%
Value Percent Count
1 1.6% 28 2 0.6% 10 3 0.7% 13 4 1.3% 23 5 4.4% 80 6 3.7% 66 7 8.1% 146 8 17.7% 318 9 22.6% 406 10 37.8% 680 NA 1.7% 30 Total 1,800 Statistics Sum 14,995.0 Average 8.5 StdDev 1.9 Max 10.0
1 2 3 4 5 Responses
Brand (who it’s from) 1,121
62.8% 221 12.4% 244 13.7% 113 6.3% 99 5.5% 1,785 Price 30 1.7% 32 1.8% 165 9.2% 457 25.4% 1,122 62.4% 1,798 Internet Speed 22 1.2% 14 0.8% 67 3.7% 349 19.5% 1,346 75.0% 1,794
Service Bundles (Internet, Phone & Cable TV) 759
42.5% 346 19.4% 379 21.2% 198 11.1% 113 6.3% 1,787 Customer Service 30 1.7% 50 2.8% 257 14.3% 705 39.2% 770 42.8% 1,797 Reliability 34 1.9% 13 0.7% 26 1.4% 160 8.9% 1,566 87.3% 1,794
Value Percent Count
CenturyLink 1.7% 30
Comcast 4.0% 72
The City of Fort Collins 64.1% 1,151
FRII 1.2% 22
TDS Telecom (formerly Baja Broadband) 0.2% 3
Rise Broadband 0.1% 1
A provider that is new to the area 9.2% 165
Don’t know 19.6% 352
c. The City of Fort Collins 0.1% 1
Total 1,797
(select one)
CenturyLink 1.7% Comcast 4%
The City of Fort Collins 64.1% FRII 1.2%
TDS Telecom (formerly Baja Broadband) 0.2% Rise Broadband 0.1% A provider that is new to the area 9.2%
Don’t know 19.6%
Value Percent Count
Yes, it is very important 88.8% 1,596
Yes, it is somewhat important 8.0% 144
It is neither important nor unimportant 1.7% 31
No, it is somewhat unimportant 0.4% 7
No, it is very unimportant 0.6% 10
Don’t know 0.5% 9
a. Yes, it is very important 0.1% 1
Total 1,798
Yes, it is very important 88.8% Yes, it is somewhat important 8%
It is neither important nor unimportant 1.7% No, it is somewhat unimportant 0.4%
No, it is very unimportant 0.6%Don’t know 0.5%
Value Percent Count
Yes, it is very important 5.6% 101
Yes, it is somewhat important 14.4% 259
It is neither important nor unimportant 24.4% 440
No, it is somewhat unimportant 17.5% 315
No, it is very unimportant 36.6% 659
Don’t know 1.4% 25
e. No, it is very unimportant 0.1% 1
Total 1,800
Count Response
1 I want to get rid of Comcast
1 Speed/Price
1 a faster speed at the current price
1 $$$
1 * lower price * Transparency and consistency in pricing * User support that actual works 1 -Customer service -Price -Less corporate pricing tricks/gimmicks
1 -consistency -price improved -options
1 1 gb speed at $29.95 per month.
bundle from a single provider important?
Yes, it is very important 5.6%
Yes, it is somewhat important 14.4%
It is neither important nor unimportant 24.4%
No, it is somewhat unimportant 17.5% No, it is very unimportant 36.6%
Don’t know 1.4%
e. No, it is very unimportant 0.1%
23. What would you like to see most improved from your current broadband services (cable TV, Internet, local
telephone)?
1 1 gig speeds up and down 1 1) Reliability, 2) Increased Speed
1 1+ GBPS Internet speed and a commitment from the ISP to keep the net neutral. 1 1. Internet 2. Cable tv
1 1. Speed ( > 50 Mbps download, > 10Mbps up) 2. Price < $100/month inclusive of taxes/fees 1 100% reliability, year round.
1 1080p tv service and 4k tv service. 1 1Gbit broadband at reasonable prices.
1 A Choice!!! Competition.
1 A La Carte programming choices with fast reliable, affordable internet service. 1 A broader range of television channels included (like HBO) at a cheaper price. 1 A higher speed broadband with a lower price.
1 A reduction in cost for cable to make Netflix less appealing. 1 Ability to drop the local phone and have the bundle cost go down!
1 Ability to select channels for TV service as options (e.g., HBO, HGTV, etc.) 1 Access to great service to all regardless of socioeconomic status
1 Actual speed advertised and supposedly offered. 1 Actually get the speed I pay for at a reasonable price.
1 Add fiber with more reliability, bandwidth and a much faster speed; preferably from Google
1 Affordability
1 Affordability and high speed. Also, ISPs that don't throttle p2p traffic or track user data. 1 Affordable price, good customer service and fast internet
1 Affordable pricing
1 Ala carte TV channels
1 Ala carte tv channel offering, faster internet speeds
1 Anything! Comcast is so BAD that anything would be better.
1 At the moment I'm fairly satisfied, but as I work from home, higher speed is always appreciated. 1 Availability of higher speeds
1 Availability of to the home fiber optic internet to common households.
1 Bandwidth and latency
1 Bandwidth, speed consistancy 1 Bandwidth. Reliability of service.
1 Bandwith--seems like our internet crashes a lot and/or fluctuates in connectivity.
1 Bankruptcy. Comcast needs to fall so competition can enter the market. But that won't happen. 1 Be able to unbundle and not have to pay for dozens of unwanted channels
1 Being Cost sensitive and not throttle speed for some ASPs running on the ISP
1 Better cellular service 4LTE, cheaper cost for TV & cellular service. Land line not important. 1 Better choices of stations without having to buy packages just to get one desired channel.
2 Better customer service
1 Better customer service, lower prices, more reliable internet connection
1 Better customer service, speed and cost. The current companies artificially inflate costs.
1 Better customer service.
1 Better customer service. More reliable cable modem (requires periodic restarts) 1 Better internet reliability. Less expensive service.
1 Better internet speed for the price 1 Better internet speeds for less money. 1 Better price and better customer service 1 Better prices for non bundled services
1 Better pricing
1 Better pricing and better speed 1 Better pricing and service.
1 Better pricing for Internet only, Better speed at peak times
2 Better pricing!
1 Better pricing, higher internet speeds
1 Better quality consistency, more customer service with wifi issues. 1 Better reliability and lower price
1 Better reliability at a lower cost.
1 Better reliability for internet Better pricing
1 Better reliability, faster speeds, no data caps, reward long term customers.
1 Better service in setting up the internet service, i.e. wireless system. Better choices for tv.
1 Better service. Internet is often slow and goes out a lot
1 Better speed and fiberoptic
1 Better speed and reliability for less cost. 1 Better speed and reliability for the price I pay. 1 Better speeds Reliability Cost Service
1 Better speeds at lower prices
1 Better speeds for the prices we are paying.
1 Better speeds lower cost
1 Better speeds, lower prices, better customer service 1 Better upload speeds at a reasonable cost
1 Better uploading speeds.
1 Better wireless Internet access
1 Bundled prices that last for more than 12 months.
1 CHEAPER
1 Cable TV
1 Cable TV (keeps going up in price, and the list of offerings is pathetic) 1 Cable TV with a pay-per-channel type of deal
1 Cable channel package choices or al-a-carte choices.
2 Cable tv
1 Century Link doing something to stop robocalls. I even get calls from myself on my phone! :-( 1 CenturyLink has very low download speeds so I would like to see that improved.
1 Cheaper
1 Cheaper and faster, more choices.
1 Cheaper and more reliable.
1 Cheaper consistent pricing
1 Cheaper options for all and a la carte cable channel selections. 1 Cheaper prices, faster internet speeds.
1 Cheaper pricing
1 Cheaper services
1 Cheaper, faster wireless internet
1 Choice TV. Pay for the channels you use.
1 Choice of channels Reduced charges Increased reliability
1 Choice of stations, lower price, and less arrogance. They have a take it or leave it attitude. 1 Comcast is horrible. Anything would be better.
1 Comcast service is horrible. We have had them in the house five times since Thanksgiving. 1 Comcast to not have a monopoly on cable. It is terrible for everyone except for them.
1 Competition
1 Competition on price and performance. Better speeds. More choice in channels. 1 Competition to keep the price affordable.
1 Competition! Comcast needs to be undercut and beg for our service!
1 Competition. Cable, Internet, and telephone are virtual monopolies and it shows.
1 Competitive pricing
1 Competitive pricing and customer support
1 Connection reliability. We are very unhappy with how often the internet goes out.
1 Connection speed.
1 Connectivity and speed
1 Consist bandwidth for internet and not cutting off shows when recording them
1 Consistency
1 Consistency - speed I pay for should be what I receive
1 Consistency and service.
1 Consistency of price. Speed Customer service Knowledge of their services
1 Consistent cable tv service
1 Consistent high speed internet.
1 Consistent high speed when streaming, uploading and downloading. 1 Consistent internet speed and consistent service without interruption. 1 Consistent quality of service
1 Consistent reliability
1 Consistent service
1 Consistent service. Better customer service. Less outages and competitive pricing. 1 Consistent speed and value from a price standpoint.
1 Consistent speeds for which you pay for. 1 Consistently fast internet
1 Consistently high bandwidth -- no delays or slow service during peak hours. 1 Control over regular price increases and service reductions
6 Cost
1 Cost & customer service
1 Cost and reliability
1 Cost and selection of services I want.
1 Cost containment
1 Cost mostly.
1 Cost reduction. Better ala carte selections (don't cram services.) Better speed.
1 Cost, speed, customer service
1 Cost. Broadband internet costs are quite high compared to other industrialized countries.
1 Cost. More options.
1 Cost. I'm currently spending $254.00 monthly on my bundle.
1 Cost. It feels like we have very limited options for competition, keeping costs high.
1 Customer Service
1 Customer Service Better TV station choices 1 Customer Service Reliability Speed Price
1 Customer Service, Reliability and Speed from Comcast is not adequate for the price we pay.
1 Customer service
1 Customer service and a steady price.
1 Customer service and consistent internet speed 1 Customer service and consistent price plans
1 Customer service and cost reduction
1 Customer service and price
1 Customer service and reliability 1 Customer service and reliability 1 Customer service and reliability
1 Customer service and straight forward pricing.
1 Customer service is horrible with Comcast.
1 Customer service, accountability, reasonable fees and billing transparency 1 Customer service, billing and reliability.
1 Customer service, pricing structure including contracts 1 Customer service, reliability, speed.
1 Customer service, speed and reliability
1 Customer service.
1 Decrease in cost, increase of customer service.
1 Decrease price and/or increase speed
1 Decreased cable price, and the option to choose the channels I get. 1 Dependable service, reasonable price , ability to bundle
1 Digital broadcast resolution bumped up to at least 2K Internet speeds of at least 100mbps 1 Don't care about cable or local phone. Internet should be service from Fort Collins Utilities. 1 Download and upload speed, and latency (ping time).
1 Dropped prices. More reliability. Increased speeds.
1 Each service priced individually, with no tier pricing for bundles of services.
1 Ease of contacting the company
1 Eliminate the periods of slower internet speeds during times of high use.
1 End the comcast monopoly
1 Everything about our current options are terrible.
1 Everything!! Customer service, reliability, price (not increasing all the time.) 1 Everything, comcast is an aweful company they rip off their customers
1 Fair pricing
1 Fast Internet at a reasonable price. 1 Fast, consistent, and reliable
1 Fast, reliable, & cost efficient Internet.
1 Faster Bandwidth.
1 Faster Internet and lower costs. 1GB speeds.
1 Faster Internet speed.
1 Faster Internet speeds
1 Faster and Cheaper!
1 Faster and cheaper
1 Faster and more reliable internet, more competition, consistent pricing.
1 Faster and more reliable.
1 Faster download speeds, and faster upload speeds.
1 Faster downloads
1 Faster faster faster
1 Faster internet - like gigabit.
1 Faster internet and less expensive bundles.
1 Faster internet and phone service that did not have static. 1 Faster internet at lower price
1 Faster internet connect,download
1 Faster internet connection. Television available from someone else than Comcast. 1 Faster internet service.
1 Faster internet speed
1 Faster internet speed/fiber optic. Fewer outages and less fluctuation in speed.
1 Faster internet speeds
1 Faster internet speeds at an affordable cost 1 Faster internet speeds for a cheaper price 1 Faster internet speeds for price
1 Faster internet speeds with lower costs
2 Faster internet speeds.
1 Faster internet, more channels on basic cable
1 Faster internet.
1 Faster more affordable internet. 1 Faster more reliable service.
1 Faster service at a much lower price.
2 Faster speed
1 Faster speed and lower prices
1 Faster speed and reliability. More and / or better bandwidth allowances. 1 Faster speed internet connection.
1 Faster speed, better customer service. 1 Faster speed, better reliability
1 Faster speed, fair price that doesn't increase after initial year or two, customer service. 1 Faster speed, lower cost, al la carte programming
1 Faster speed, lower price, access to tv streaming ( ESPN, NBC sports, etc.)
1 Faster speed, more choice
1 Faster speed/lower price
3 Faster speeds
1 Faster speeds and better reliability. 1 Faster speeds and less dropping out.
1 Faster speeds and price
1 Faster speeds at competitive pricing. Fiber to the home. More selective service for television. 1 Faster speeds for a lower price
1 Faster speeds for lower prices. I would also like to have fiber optics
1 Faster speeds, better reliability, lower prices, and nicer/better customer service
1 Faster speeds, higher capacity.
1 Faster speeds, lower price. More competition.
1 Faster speeds, lower prices
1 Faster speeds, lower prices, and better availability of broadband Internet. 1 Faster speeds, no caps, no random outages and congestion (throttling). 1 Faster speeds. Reliable connections. Additional choices in service options.
1 Faster updated speed
1 Faster upload
1 Faster, cheaper internet so I can stream more stuff.
1 Faster, more consistent broadband.
1 Faster, more reliable internet all the time at a lower cost.
1 Faster, more reliable internet speed and knowledgeable customer service 1 Faster, more reliable internet. I work from home, this is a priority.
1 Faster, smoother internet
1 Faster/more reliable connection for internet.
1 Fiber Internet
1 Fiber internet access.
1 Fiber with no caps and no bundling.
1 Free
1 From cable TV - more channels, less outages. From Internet - reliable speeds, less outages.
1 Fuck Comcast! Go Google Fiber!
1 GET GOOGLE FIBER PLEASE!
1 Gigabit service for $70/mo.
1 Gigabit speed
1 Gigabit speed without a service bundle 1 Gigabit speeds at affordable prices
1 Gigabit speeds.
1 Give us Google Fiber of Verizon Fiber please. Comcast are scam artists. 1 Good price for fast reliable internet.
1 Good pricing and performance for Internet.
1 Google Fiber. Or something else thats good not the bad and worse choices we have now.
1 Google.
1 Greater consistency all across town. My service is great now, but it was terrible elsewhere. 1 Greater internet speed, and greater selection or selectivity of channels for cable TV 1 Greater speed. Two tests showed: 125mbs down, 12.24 up 110.6 down, 12.18 up 1 Greater transparency in the cost of individual services.
1 Hate paying for zillions of cable channels I don't use in order to get the few I want 1 High speed and reliable internet
1 High speed fiber at a reasonable price WITHOUT also having to get services I don't use. 1 High speed w/ low cost and no data caps.
1 High speed, lower price. More options for upload speeds.
1 High speeds. Rates that do not go up substantially when a "promotion" expires.
1 Higher Internet download speeds
1 Higher bandwidth caps and higher data transfer rates
1 Higher bandwidth, fiber optic backbone with 'last mile' coax cable. 2 Higher data rates (100 Mbits/s +); lower cost for internet access and TV
1 Higher performance broadband that is Wi-Fi city wide and at lower cost 1 Higher reliability and speed at a lower cost.
1 Higher speed
1 Higher speed
1 Higher speed Internet. Lower cost TV (ala carte channels)
1 Higher speed and lower cost.
1 Higher speed and more IP addresses.
1 Higher speed and more reliable.
1 Higher speed at lower cost
1 Higher speed for a lower cost and more reliability 1 Higher speed internet at the same or lower cost 1 Higher speed internet service, better customer service 1 Higher speed internet, lower cost
1 Higher speed options and more competitive pricing.
1 Higher speed with fewer crashes
1 Higher speed, lower cost
1 Higher speeds
1 Higher speeds and lower costs. More options. Comcast consistently raises prices.
1 Higher speeds and lower prices.
1 Higher speeds and more reliability with more constant pricing
1 Higher speeds at a reasonable cost.
1 Higher speeds at lower prices. Pay-by-channel options for TV. 1 Higher speeds! Gigabit or fiber!
1 Higher speeds, currently can only get 4.5M down, 500K up. 1 Higher speeds, lower costs, more options.
1 Higher upload speeds. Much more reliability.
1 I can only get up to 7MB with century link, would like a higher speed bandwidth 1 I heard google is working on wireless that is faster than broadband
1 I only need fast, reliable, internet. Not all the other crap. 1 I pretty much need a big reliable pipe for a fair price 1 I think high speed reliable internet would be fantastic.
1 I want fiber optic in fort collins
1 I want to see Google Fiber or a local equivalent, without a ridiculous price tag attached. 1 I wish the speed didn't go down to almost zero on Friday and Sunday nights.
1 I would be thrilled to see Google Fiber provide services for the city of Fort Collins.
1 I would like better speeds, lower cost, stable pricing, and good customer/technical service 1 I would like gigabit speed for reasonable prices.
1 I would like my cable tv service to be reliable and not cut out constantly. 1 I would like my internet to always work--Century Link kinda sucks. 1 I would like my internet to work all the time, I don't get that now. 1 I would like stable pricing and affordable options.
1 I would like the speed that I pay for to be delivered consistently. 1 I would like to avoid paying a giant corporation for internet service.
1 I would like to be able to purchase internet access without cable or telephone. 1 I would like to completely get rid of Comcast.
1 I would like to have a reliable, fast connection. CenturyLink is not always reliable or fast. 1 I would like to not have Comcast. Unfortunately in my area it's the only available provider. 1 I would like to pay google instead of Comcast. And the city needs free public wifi.
1 I would like to see Google Fiber come to Fort Collins.
1 I would like to see an improvement in speed and reliability at an affordable price. 1 I would like to see improved speed and/or more affordable costs.
1 I would like to see improved stability of internet service.
1 I would like to see more stable pricing. My bill nearly doubles every year. 1 I would like to see much faster download speeds
1 I would like to see the Internet most improved. 1 I would like to see the price come down.
1 I would like to see the speed and total bandwidth increased 1 I would rather use a local broadband company than Comcast. 1 I'd like better speeds, but what I have is sufficient for current usage. 1 I'd like our internet connect to not drop out intermittently.
1 I'd like to choose the channels I pay for on tv (no sports necessary).
1 I'd like to see competition so that Comcast doesn't have a strangle-hold on the service. 1 I'd like to see faster upload bandwidth. 5Mbps from Comcast is not enough.
1 I'd like to see increased speeds and lower costs.
1 I'd like to see towers installed away from schools and raid entail areas
1 INTERNET SPEEDS
1 ISP -- customer service, reliability.
1 Improve the upload/download internet speed.
1 Improved customer service!
1 Improved customer service, speed and reliability.
1 Improved download/upload speeds, better connection stability, and better customer service.
1 Improved internet speed
1 Improved internet speed and reliability.
1 Improved speed and customer service.
1 Improvement in download speed, improved customer service, more variety in options.
1 Increased Speed
1 Increased broadband speed.
1 Increased internet reliability & speed
1 Increased internet speeds, reliability, and reduced costs 1 Increased reliability, speed and functionality.
1 Increased speed at lower cost. Better customer service. 1 Increased speed without drop-out in service.
1 Increased speed.
1 Increased speeds without bandwidth caps.
1 Inexpensive reliable internet
1 Interconnect speeds to Netflix and YouTube.
14 Internet
4 Internet
1 Internet - avialability to more customers, price, performance, reliability, and customer service. 1 Internet Speed (non-throttled) and Reliability (0 downtime)
1 Internet Speed and Internet reliability. 1 Internet Speed, Reliability, and Price
1 Internet Speed, lower cost 1 Internet at a reasonable price. 1 Internet bandwidth per dollar.
1 Internet connection speed
1 Internet from the city or Google Fiber.
1 Internet is "spotty" and we have to restart our modem on occasion. 1 Internet is great just pricey
1 Internet more reliable faster service
1 Internet needs better competition. Comcast is expensive rubbish.
1 Internet needs to be faster and more affordable. Phone needs to be affordable. Same with cable. 1 Internet reliability
1 Internet reliability and latency. CenturyLink will have ping times over 800ms.
5 Internet speed
1 Internet speed and a better service provider
1 Internet speed and a menu of channels for TV. Phone service ok.
1 Internet speed and price are the main two. Good customer service is a close third 4 Internet speed and reliability
2 Internet speed and reliability
1 Internet speed and reliability increased. 2 Internet speed and reliability.
1 Internet speed increase and concurrent price reduction 1 Internet speed is about 6 Mbps, would like at least 100
1 Internet speed options that make sense. 3mb/s vs 25mb/s vs 150mb/s makes for ridiculous options. 1 Internet speed to cost ratio
1 Internet speed, price drop
1 Internet speed, reliability, and price.
1 Internet speed.
1 Internet speed. Gigabit internet should be available at a reasonable price. 1 Internet speed/price ratio
1 Internet speeds, cost, and reliability.
1 Internet speeds, reliability, and customer service.
1 Internet speeds.
1 Internet upload speed
1 Internet, no longer a luxury more of a necessity. basic cable.
1 Internet.
1 Internet. It is VITAL for me to work remotely as a programmer and have fast Internet access 24/7. 1 Internet. It's extremely expensivr, unreliable, and slow.
1 Internet: A reliable, fast connection at a reasonable price. 1 Internet: Customer service, price, speed.
1 Internet: Hi-speed @ a Lower Cost TV: Lower Cost, a la carte 1 Internet: high speed, low cost
1 Internet: price, speed, and reliability
1 It is way TOO EXPENSIVE
1 It would great to not be comcast
1 It's pretty good. Maybe higher bandwidth.
1 It's too expensive
1 Just a better price.
1 Laziness
1 Less channel bundling. Price reduction. 1 Less channels we never watch & pay for.
1 Less commercials
1 Less cost. Our speeds are pathetic compared to other developed nations, but we pay more.
1 Less expensive rates all around
1 Less expensive.
1 Less fine print about service fees etc. 1 Less internet outages and higher speeds. 1 Less interruptions in service
1 Less outages
1 Less price gouging
1 Let me just get internet at a good price with a good rate. I don't need cable or local phone. 1 Local, municipal broadband that is super fast and also very affordable, like Municipal fiber.
1 Low Cost and High Speed
1 Low cost Utility type of service Reliability Hi speed 1 Low cost, high speed internet service which is reliable. 1 Low cost. High speeds. Steady, uninterrupted connection.
1 Lower Price
1 Lower Price Predictable Performance Customer Service
8 Lower cost
1 Lower cost
1 Lower cost and constant prices rather than promotional tricks.
1 Lower cost and faster speeds
1 Lower cost and higher quality
1 Lower cost for my internet.
1 Lower cost for reliably quick service
1 Lower cost internet
1 Lower cost that remains at a fixed cost with reliable speeds (internet)
1 Lower cost!!!
1 Lower cost, better customer service, better reliability.
1 Lower cost, faster speeds
1 Lower cost, less buffering
2 Lower cost.
1 Lower cost. We are on the verge of being retired and we will have to watch every penny spent.
1 Lower costs
6 Lower price
1 Lower price
1 Lower price and al la cart television channels 1 Lower price and faster speeds and more reliability 1 Lower price for internet only services
1 Lower price for internet service when not bundled. 1 Lower price for internet-only service.
1 Lower price for more speed.
1 Lower price, better customer service.
1 Lower price, better speeds.
1 Lower price, consistent to the city. 1 Lower price, no bundling. Better speed.
1 Lower price.
1 Lower price. Faster internet speed.
1 Lower price. Faster service. Better customer service. More options. 1 Lower price; more reliable Internet.
6 Lower prices
1 Lower prices
1 Lower prices
1 Lower prices and less TV channels. Want o be able to pay just for the channels I watch. 1 Lower prices for customer loyalty.
1 Lower prices for internet and broadcast TV channels
1 Lower prices for internet, better speeds and customer service. 1 Lower prices, better customer service
1 Lower prices, better selection of channels. 1 Lower prices. Improved reliability. Faster speeds.
1 Lower pricing
1 Lower pricing and customer service in equal measure. 1 Lower pricing for equal service levels
1 Lower pricing for similar service. 1 Lower rates on all utilities
1 Lower rates, better reliability, and better customer service.
1 Mainly not be Comcast. Comcast is data limits, high prices for low Internet speeds. 1 Minimize outages. Outages can be crippling.
1 More a-la-carte offerings
1 More affordable access at higher speeds which reliably stay at the speed which I pay for. 1 More affordable pricing, can get expensive to get some of the features you want.
1 More affordable!
1 More channels at a cheaper price or individually available. Faster, cheaper internet service.
1 More choice for price
1 More choices. More local control. More competition.
1 More competition, more choices
1 More consistent and stable infrastructure.
1 More options between providers.
1 More options for high speed internet. 1 More options for service. Like Google Fiber. 1 More options would be great if possible.
1 More provider options, Lower Cost, Speeds consistent with what I pay for.
1 More reliability
1 More reliability!
1 More reliable and lower priced.
1 More reliable connection, better speeds, customer service that isn't a joke. 1 More reliable internet and cheaper costs.
1 More reliable service.
1 More steady pricing structure for T.V. My bill continues to rise with no increase in service.
1 Much much higher speed broadband.
1 Need better price and customer service
1 Need way better customer service.
1 No caps, better speeds, better prices, like google fiber
1 No complaints
1 No concerns at this time
1 No contracts, more cost effective, consistent service, lower cost service visits 1 No data caps and reliable speed.
1 No high speed, non-ADSL options from CenturyLink at my location. 1 No more bundling. Straight forward pricing.
1 No throttling/data caps. Less ridiculous pricing. 1 No variation is speed or drop out of signal.
1 Not paying $70 a month for 12mbps, (higher speed, availability) better customer service
1 Nothing...they do a great job 1 Options at low price with reliability
1 Options for the price.
1 PRICE
1 Pay for only what I need.
1 Performance, Options, Price, Customer Service
17 Price
1 Price Customer Srervice
1 Price
1 Price / Speed
1 Price after intro period
1 Price and Customer Service
1 Price and Speeds
1 Price and channel by channel purchasing. 1 Price and communication about service outages.
1 Price and customer service
2 Price and customer service.
1 Price and customer service.
1 Price and customer service. Comcast is rotten. 2 Price and reliability
2 Price and reliability
1 Price and reliability of Internet connection. 1 Price and reliability.
1 Price and reliability.
1 Price and service. More options.
1 Price and speed
1 Price and speed
1 Price at $50 for 25 Mbps, no monthly caps, no service restrictions
1 Price competitiveness. More universal access (dsl in Fort Collins is incredibly spotty)
2 Price decrease
1 Price is disgusting and outrageous.
1 Price is too high, upstream bandwidth is low, don't care about TV or local telephone
1 Price lowered
1 Price needs to be cheaper
2 Price reduction
1 Price structure. Steady non contract pricing.
3 Price!
1 Price! We pay a lot for what we get. I'd also like our Internet to be faster.
1 Price, Speed
1 Price, and not needing to bundle (we have no interest in TV or a landline phone) 1 Price, better customer service
1 Price, competition
1 Price, customer service, and reliability, in that order
1 Price, customer service, speed.
1 Price, reliability and customer service. 1 Price, reliability, customer service
1 Price, speed
1 Price, speed, and customer service
1 Price, speed, and reliability. 1 Price, speed, reliability
1 Price, transparency, customer service
2 Price.
1 Price. Also, I have satellite tv and when it snows it goes out. 1 Price. Speed. Reliability
1 Price. Affordable high-speed Internet would be great
1 Pricing and options
1 Pricing and speed.
1 Pricing control. Presently no competition
1 Pricing on the Broadband cable. We pay too much to get basic internet service. 1 Pricing plans that are not promotional one year plans that need to be renewed annually.
1 Public internet
1 Quality
1 Quality of service, and no throttling of the connection.
1 RELIABLE internet speeds and consistent service at a reasonable price. 1 Really anything. Comcast couldn't get any worse.
1 Reasonable and consistent cost. No gimmicks and "deal" just a standard affordable rate. 1 Reasonable long term price stability. Reliability
1 Reasonable price for fast internet, connection not dropping all the time.
1 Reduced cost
1 Reduced cost and availability to all.
1 Reduction in price.
1 Reduction in service contract terms and lower prices
7 Reliability
1 Reliability Speed Cost
3 Reliability
1 Reliability & PRICE
1 Reliability + customer service + trouble-free IT/billing. Comcast is often a nightmare.
1 Reliability and Price
1 Reliability and better speed 1 Reliability and cheaper cost.
1 Reliability and consistence of internet speed. Lower cost of bundled TV & internet. 1 Reliability and consistency
1 Reliability and consistent speed.
1 Reliability and constant bandwidth of internet 1 Reliability and customer service
1 Reliability and higher speed
1 Reliability and lower cost. And rates that don't magically raise each month. 1 Reliability and price
1 Reliability and price.
2 Reliability and speed
1 Reliability and speed. Access to regional sport networks at a lower cost from a TV perspective. 1 Reliability in connection, speed, repairs and stable costs
1 Reliability in service, not nickel and diming customers. 1 Reliability of internet speed
1 Reliability of services and speed of Internet. We have people on our house that work from home 1 Reliability, speed for the money
1 Reliability, choice, speed 1 Reliability, consistent speed
1 Reliability, cost
1 Reliability, cost, consistency, customer service. 1 Reliability, customer service and price
1 Reliability, data speed, customer service 1 Reliability, it cuts out constantly.
1 Reliability, our speed for the internet drops at random times throughout the day 1 Reliability, price to quality ratio
1 Reliability, speed, and value (price) 1 Reliability, speed, customer service
1 Reliability, speed, improved customer service,
1 Reliability, speed.
1 Reliability, then speed, then price.
3 Reliability.
1 Reliability. Getting what I pay for. Better, more customizable bundles/options. 1 Reliability. It regularly drops out each night.
1 Reliability.. The ability to stream and record and watch sporting events later. 1 Reliability/getting the speed I pay for
1 Reliable / Affordable Fiber 1gbps Connection 1 Reliable and consistent service.
1 Reliable and isn't so expensive 1 Reliable connection (no outages). 1 Reliable higher speeds at a lower cost 1 Reliable service and reliable connection.
1 Reliable service, less outages. faster speed.
1 Reliable, fast, and affordable ISP, of which it is currently none. 1 Reliable, fast, cheaper internet.
1 Reliable, high speed, internet connections at a reasonable price. Google Fiber.
1 Response to customer issues.
1 SPEED
1 SPEED AND RELIABILITY OF INTERNET!
1 Service outages, Customer Service, Price, Speed
1 Service that works consistently and is not incredibly expensive like it is now. 1 Service, reliability
1 Service, speed, price
1 Simplified pricing
1 Slightly higher speed and lower price.
9 Speed
1 Speed
1 Speed & Television (not offered directly at the moment) 1 Speed & customer service
1 Speed & price are all that matter. Comcast has no interest in either of these things. 1 Speed & reliability
1 Speed ,dependability and price
1 Speed and Price
1 Speed and always on without interruption 1 Speed and capacity for internet
3 Speed and cost
1 Speed and cost
1 Speed and lower cost
3 Speed and price
2 Speed and price.
4 Speed and reliability
2 Speed and reliability
1 Speed and reliability in my internet. 1 Speed and reliability of internet connection 1 Speed and reliability without price gouging
1 Speed and reliability.
3 Speed and reliability.
1 Speed for internet Lower cost for TV Too expensive for all of them 1 Speed for internet access. Channel availability for TV.
1 Speed increase and reliability.
1 Speed of internet at an affordable price.
1 Speed of internet service
1 Speed of the internet
1 Speed upload and download
1 Speed vs cost Customer service Cost predictability Unbundled tv channels 1 Speed, Price, Reliablilty, Customer Service, in that order.
1 Speed, bandwidth, and reliability 1 Speed, consistent pricing, reliability
1 Speed, cost
1 Speed, cost & reliability
1 Speed, customer service, reliability 1 Speed, equipment, reliability
1 Speed, price
1 Speed, price, customer service
1 Speed, reliability and cost
1 Speed, reliability and cost. Customer service is important as well 1 Speed, reliability, customer service
1 Speed, reliability, and CUSTOMER SERVICE!
2 Speed, reliability, customer service 1 Speed, reliability, customer service, cost.
1 Speed, security,
1 Speed.
1 Speed. UN-bundle TV, internet, phone
1 Speed; honesty in dealings
1 Speeds and reliability at all times.
1 Speeds and reliability.
1 Stability of the Internet Connection, (uptime, survice speeds, ect) as well as reduced cost.
1 Stable pricing
1 Stop Comcast from nearly monopolizing the Northern Colorado market. 1 Stronger signal without signal amplifier
1 Support Services - e.g., troubleshooting problems.
1 TV channel choices. Don't like paying for hundreds of channels I never watch. 1 That the service provider doesn't maintains net neutrality.
1 The COST!
1 The ability to check the internet speed to make sure I am getting what I have signed up for 1 The bandwidth to cost ratio is too low (and much lower than most developed countries). 1 The connection where I live is a little sketchy. I would like more consistent access. 1 The cost and continually changing "special deals"
1 The cost.
1 The cost.
1 The high cost of current service. It keeps going up and up.
1 The internet tends to be slow which makes it difficult to work at home. 1 The level of customer service, cost and reliability.
1 The price I pay for internet service for the bandwidth I get is poor.
1 The price seems high.
1 The price!
1 The prices are insane for what I get. High speed internet should be more affordable. 1 The speed and realizability. Comcasts customer service is also the same grade as the dmv 1 The speed of my current internet connection needs to be improved.
1 The speed of my internet connection
1 The speed vs price ratio including upload speed. 1 The speed, it's so expensive for slow-speed access 1 The speed, the price, the customer service
1 The telephone quality is not the best.
1 Their business ethics.
1 They've been good.
1 Throughput and bandwidth capabilities of the service - fiber or similar options for residents 1 Unbundle internet from TV, so that cost is lower.
1 Unbundled, less expensive
1 Uninterrupted wifi services. Keeps shutting off. Rates are Over the top. 1 Up-stream internet speed. Reliability. Net-neutrality.
1 Upload Speed
1 Upload Speed and Customer Service!!!!
1 Upload and Download speeds as advertised.
1 Upload and download speed, with a MUCH higher signal quality
1 Upload speed
1 Upload speed. I do quite a bit of work at home and it's painfully slow to upload. 1 Uptime, speed, and reliability
1 Various price points, better customer service
1 Watching TV on a computer or tablet
1 We need to get rid of Comcast and CenturyStink ASAP and bring in fiber to the home!!! 1 We only have Internet and cell phone so speed, reliability and price.
1 Who gives a shit about TV
1 Wireless connection quality.
1 Would like our internet to work much faster than it does.
1 You asked about electric service satisfaction, the tiered rates are ridiculous 1 a live person on the phone when I have a question
1 an end to monopolies.
1 bandwidth, latency, backbone connection quality, local peering 1 better customer service, faster timeframe to check out problems 1 better customer service, more reliable pricing, more reliable speed
1 better customer services
2 better pricing
1 better speed, lower price, no data caps, competent customer and technical service 1 billing and customer service
1 business practices
1 cable TV, it should be pay by the channel and be able to chose from a menu of channels 1 cable TV, more a la carte.
1 cable TV: Ability to choose channel lineup, not 'tiers'.
1 cheaper internet service
1 cheaper rates
1 cheaper rates
1 cheaper rates, higher speeds
1 cheaper, faster internet
1 choice, price, reliability and speed
1 competition
1 consistent bandwidth
1 consistent connectivity and high speeds
1 consistent, quality, and reliable signal and good customer service
3 cost
1 cost & not paying for things we do not want or need but they are part of a package
1 cost and customer service
1 cost and customer service.
1 cost, reliability and speed 1 cost, reliability, security
1 customer Service
2 customer service
1 customer service and price
1 customer service and reliability 1 customer service, fair pricing
1 customer service, phone service capabilities 1 customer service. more reliability, faster internet 1 don't bundle! have competitive price al-la-cart. 1 fast, reliable intenet
1 fast, reliable service. lower cost
1 faster and more consistent data connections!
1 faster internet speed
1 faster internet with lower price
1 faster more consistent
1 faster speed
1 faster speed and lower price
1 faster speed with reasonable cost to disabled and elderly 1 faster speed, NO data caps!!!!
1 faster speeds
1 faster speeds at a lower cost
1 faster upload and download speeds
1 faster, cheaper, excellent customer service 1 flexibility of service and lower cost
1 have 10GB cap on satellite.... use that up pretty fast.
1 high speed and maybe a sliding payment scale so low income people can afford it 1 higher internet speed, lower cost
1 higher speed
1 higher speed Internet connection that is reliable 1 higher speed, more reliable, more reasonable 1 higher speed... lower cost
1 higher speeds, and better reliability. 1 improved wifi - it is sometimes spotty 1 increased speed and reliability
1 increased speed, decreased pricing
1 increased throughput.
1 inexpensive and high speed
1 interference problems, pixilation, interruption
2 internet
1 internet connection working regularly
1 internet speed
1 internet speed & reliability 1 internet speed and reliability 1 internet speed with static IP 1 internet speed, reduction in cost
1 internet speeds and cost
1 less added fees
1 less downtime
1 less outages and speed/price ratio
1 losing my connection to the internet or cable or sometimes both
1 low speed for the price, I am able to do what I need just wish it was more powerful
4 lower cost
1 lower cost or faster speed
1 lower cost, no more bundling, discontinue promotional pricing that ends after a few months. 1 lower cost, no throttling or data caps
1 lower cost, reliable service
1 lower cost; ala carte programming selections for TV
4 lower price
1 lower prices
1 lower prices and no contracts
1 lower prices with increased competition from multiple vendors 1 lower prices, better customer service
1 lower prices, faster internet, low-priced basic TV channels 1 more TV channels, higher speed internet, no data caps
1 more ala carte services
1 more bandwidth, lower cost
1 more consistent internet connection
1 more options other than comcast. centurylink is not broadband at 1.5 mbps
1 more reasonable prices.
1 more speed
1 more speed, lower cost, greater reliability 1 more stable and faster internet speed.
2 n/a
1 no hidden fees
1 no internet lapses during peak usage time
1 no issues
1 no throttling, cheaper price for higher speeds
1 nothing
1 out of the hands of a monopoly
1 outages, slow downs and poor customer service
6 price
1 price and customer service
1 price and improved performance
1 price of cable TV is way too high
1 price, and freedom
1 price, quality, customer servuce
1 price.
1 prices, reliability, addition of a fiber network
1 pricing
1 pricing more affordable
1 pricing of higher speed internet
1 quality connection
1 reasonable speed, better reliability at a lower cost.
1 reduced price
1 reduced prices
2 reliability
1 reliability
1 reliability and consistent performance 1 reliability and customer support 1 reliability and lower cost 1 reliability and price
1 reliability and quality of phone and Internet service 1 reliability during peak deamnd
1 reliability of tv dvr service
1 reliability, better customer service, and better pricing. 1 reliability, cost reduction, and speed increase
1 reliability, honesty, service that you pay for, stop constant cost increase. 1 reliability, improvement in quality (cable tv)
1 reliability, no delays, no interruption in service, no long time periods to download movies 1 reliability, performance and customer service
1 reliability, reliability, reliability. Also, customer service 1 reliable and fast internet
1 reliable internet
1 reliable internet wifi routers
1 reliable, high download speed
1 reliable/consistent service and responsive customer service in case of outage/interruption. 1 service cost reliability honesty
-1 service and cost
1 service speed and cost.
8 speed
1 speed and dependability
2 speed and price
1 speed and price
3 speed and reliability
1 speed and reliability
1 speed and reliability of internet 1 speed and reliability of internet
1 speed and reliability.
1 speed increase and price reduction
1 speed of internet
1 speed of internet access
1 speed price and reliaility
1 speed, customer service and reliability
1 speed, price and customer service
1 speed, reliability
1 speed, reliability & price.
1 speed, reliability, excellent customer serverice 1 speed, reliability, more choices and competition 2 speed, reliability, price
1 speeds and service
1 stability/reliability lower cost with more reasonable cost increases better customer service 1 stronger/better television signal
1 tax free services
1 that it would be cheaper, like 10 bucks a month
1 the cost could be lower
1 the cost is almost prohibitive at this point
1 the price should be lower
1 uplink/upload speed
1 upload speed
1 use of own cable modem, instead of the only one available for use
1 whole package
1 Competitive pricing. The cable company has a monopoly on the fastest services, and the consumers lose.
1 I would like to see pricing structure reflect the quality of the service I receive (e.g., rate increases correspond to a perceptible improvement in speed/reliability)
1 Switch to fiber optic, and release the privatized hold on cable infrastructure so that one provider doesn't have the capability to keep other providers out of town.
1 I would like to see an incentive to update and improve outdated infrastructure. My Internet connection is frequently lost due to older cables, and the property manager will not permit the provider (Comcast) to drill holes in order to update their equipment. 1 Affordability. I would love to have a landline AND internet that doesn't freeze, drop out, or get spotty. I couldn't care less about
having cable TV.
1 Consistent high speed. Mostly the speed is sufficient, but at times the speed goes way down and my Rokus don't work. 1 Reliability - Internet that is not consistently out. Affordability - Internet that does not cost an arm and a leg.
1 Faster speeds and customer service reps who don't treat everyone like an idiot. im sick of Comcast trouble shooting asking if I unplugged the router when that is the first thing to do. also when doing an installation or repair making me take a day off work and not showing up.
1 Just higher speeds and reliability for wifi bands. Constantly goes out and download/upload speeds are awful for high traffic servers in employment and home. Fiber is what we need
1 Faster speeds for less money. If I was in a different country in Europe or Asia my $80 would buy me 500mb service where here it buys me 50mb service. The price to speed ratio is horrible.
1 Better upload speeds and more options (outside of simple up/down packages) such as static IP...etc.
1 Comcast should top taking away channels that I've been paying for and moving them to other service tiers that require me to pay MORE for what I had been getting.
1 Internet speed. The ability to pay for high speed internet service without a requisite bundling with a crappy cable TV service. 1 I mostly would like to be able to shop different options. I feel for high-speed internet, which I do not consider DSL, Comcast has
a monopoly in this area. I work from home sometimes and I need a reliable, fast internet connection and Comcast appears to be my only option. I don't particularly like them for various reasons (poor customer service, high prices, etc.) but feel I have no choice but to go with them.
1 Elimination of 'throttling' of competing services (Netflix, etc.) Improved bandwidth during 'peak' hours
1 I only pay for Internet which I use to stream music, tv, video and play online games. I often am doing multiple things at once, so, reliability and download/upload speed is the most important to me. I also prefer for the monthly fee to be less expensive. 1 I would like higher reliability, nicer customer service, and to pay less for higher speed. I don't care much about TV at all, and for
telephone we make a lot of international calls and likely wouldn't switch from our current provider.
1 Municipal fiber internet please! Please make this happen for our city. If not municipal, a provider that provides fiber to the home for the whole city. Please.
1 Reliability; no artificial caps. Secure login/payment pages (no ads on login, customer information, payment pages).
1 Consistency. It seems that our connection speeds frequently drop during the evening hours, when many of our neighbors are online as well. Some of this may not be avoidable, but surely providers can do better.
1 More reliability (less latency). Higher speed, and lower cost. Prefer it to be a utility since the current ISP's aren't progressing our internet quality like other countries.
1 TV section is poor, the price is high, and the requirement for cable boxes that they charge for (and I have to pay for the electricity to operate them) is frustrating. Additionally, you have to pay to get HD service, and for those TVs you don't get an HD box, the pictures are truncated. Before they encrypted the channels, the local channels appeared in HD format.
1 I would like to see an increase in internet providers that provide high speed (100+ mbps) Internet, with better customer service, and that is reliable.
1 A competitor next to comcast. We can only use comcast north Fort collins and the prices and service are terrible. It would be awesome to have more choose in providers
1 all this is pretty good with Comcast....hated Century Link. it is cell phone reception that stinks in our area 1 My internet is spotty and unreliable. I want high speed internet at a reasonable price and no limit on usage.
1 Less outages during periods of construction, and less hassles trying to convince the provider that they do indeed have a problem. I shouldn't have to get on Twitter to read tweets from my neighbors to validate outages.
1 I would like to see CenturyLink bring faster speeds to my neighborhood. Currently, I get 12mbps downstream and 0.7mbps upstream. I have a family friend that lives less than a mile away from me and he gets 40mbps downstream and 5mbps upstream from CenturyLink.
1 my service is slowed depending on how many people are on line. I am afraid to complain because I feel they would make my service worse just out of spite.
1 Service that does not require high maintenance. Service that is easy to use, and easier to operate. Customer service reps that are reachable and not automated.
1 Customer service first and foremost. We pay a considerable amount, in my opinion, for very basic level of service from Comcast. However, we have never had a good experience with Comcast when we've needed help. They are also a very unreliable service. We have constant outages and network congestion issues. I love the service we get from Fort Collins electric Department and Water Department. It would be nice to have something similar for Internet.
1 Pick and choose which TV channels I can purchase...i.e. al le carte. Cheaper internet and cheaper TV
1 High speed and reliable internet and good customer service.Had so much bad experience with the two monopolies of Internet provider in the area --centurylink and Comcast. Can't wait to have our own city run service!
1 #1 - Customer service #2 - speed to price ratio #3 - uncoupling of services (i.e., Internet alone)
1 I would like service from a provider who cares and isn't out to nickel and dime their users on things like service calls and technical support.
1 True network neutrality, no paid prioritization of traffic, and no throttling online video services.
1 Faster speed at a slightly lower price. Also no data caps on usage. Comcast doesn't impose these yet but they do elsewhere and I'm sure it will be coming soon enough.
1 Increased upstream and downstream speeds for the price. It is well understood that hardware and costs are not the obstacle, but rather a conscious decision to simply profit as much as possible given the lack of competition and impossible hurdles for competitors to enter the market.
1 Well, with Xfinity, i would like to see them improve on their time on getting to an appointment even when they get a 3rd party to do it! Plus, to listen to their customers when it comes to tv channels as well. Since Xfinity has NOT added any new channels or made available any of the movie channels in HD! Their customer service really could use another training!
1 Price of living is TOO high in Fort Collins. I have an office job where we do not receive cost of living raises, however Fort Collins' prices are out of control. Price can be the most improved.
1 For cable TV and internet would like for it to be reliable and functioning when I want to use it. Would like a customer service dept that actually provides service and is not located in some other country where they don't really understand what the problem is and always tells the customer that the problem is caused by them not the company.
1 I wish I could have basic cable in HD (to watch live sports) and super fast internet, at an affordable price ($50 or less per month).
1 I don't want to be spending almost $100 a month paying for a cable service that I don't use. It was cheaper to bundle than to get straight internet. All I want is high speed internet.
1 Customer service and speed. Fiber optic broadband would be great but I would settle for respectable customer service and reliable speeds.
1 Consistent Internet access, fast speed. better and easier accessed customer service. Ability to choose channels without paying a lot. We like about 10 channels and could care less about the other 100.
1 A service provider who would take ownership of the speed of my Internet service *not* just to the the cable modem but to the modem *and* for the final output of my wireless router. Currently, Comcast will *not* take responsibility for the speed delivered to the modem *and* for the speed of the output side of the wireless router. For me, this means I get (and pay for) 50 mbps delivered to my modem but even with a new, quality wireless router with a PC just a few feet away from the router, typical speed "yield" is about 25 mbps. It would be really nice if a service provider would only charge me for the "net yield" through the wireless router.
1 I would love to see cost and quality of internet service improved. I am satisfied with local phone options and do not want cable tv.
1 Reliability. Dropped connections are a daily occurrence. Cost. Although I've dropped cable TV and significantly reduced the cost of Internet, I think it will just keep going up.
1 Would love to see fiber broadband service at a reasonable rate. We pay a lot for the same kind of service people in Europe and Asia pay a fraction for.
1 Lower prices and better connection. Prices that don't jump suddenly without warning. Updated equipment.
1 Somewhere who answers the phone and follows up quickly on the fix. Comcast often lets you wait a long time to speak to a service rep and then they often hav to transfer you to another and in the transfer lose the connection. Maddening. Short answer, customer service
1 A more reliable, high-speed internet service with pricing and plans comparable to the service actually received/delivered 1 Just about every aspect of my current service could be improved. First and formost would be that Comcast does not care one
single bit about their customers. Once i signed the contract the customer service quality plummeted. More than anything though the speed of my internet is not even close to what they advertise and promise to their customers. My internet is not much faster than I was 10 years ago but because there is little accountability in the industry and an environment that does not foster competition. I am the one who suffers a poor high costs and bad service while Comcast makes record profits and wants to destroy net neutrality, which would make my internet experience even poorer. I would like to see accountability from my provider but there is a reason they are the most hated company in America and I have little faith that they will change. 1 There is almost no actual choice in terms of service. CenturyLink offers terrible speeds and has awful reliability and customer
service. FRII's home service is through CenturyLink. Baja Broadband also uses the same lines that CenturyLink does. Rise / Skylink can't get to a number of places in town. Comcast is the best option, and while it's fairly reliable, the pricing is variable and high.
1 Internet needs to be more reliably provided at the speeds you pay for. Often we paid for one level and got much lower than that. 1 A more reliable network that is not dependent on bundling with other services that I do not use for a fair price.
1 Alot cheaper and faster and provided for the whole Apt or Houses as expensive having to buy or rent different equipment! Also doesnt always work good either!
1 Reliable/adequately fast internet service and more reasonable prices (I pay $40/month for 12Mbps, but actually only ever get around 2.5Mbps download speed)
1 More competition, faster internet, more internet provider options/ competition, more cable internet options - Comcast is unacceptable.
1 My cellular provider serves me quite well! That is why I am considering discontinuing home phone line, and have already cut my cord to TV and Broadband, which I purchase both voice and data for a YEAR at $110. Beat that.
1 I would like to see reliable high (faster) speed internet service available. Right now I feel that our service options are not competitive / appealing.
1 The cell service off of South Harmony is terrible. I only get service in my apartment off of Lady Moon Drive because I have internet in my apartment and I can connect to wifi calling. Because it's a dead zone I would like to see more internet option available. Right now, when I leave my home I will go from having wifi from my apartment to not being able to connect by merely walking to the parking lot.
1 I live in the outer fringe area of NW Fort Collins. Our cable TV is both above and below ground and is not reliable. Every time we have snow or rain, our signal breaks up making TV & Internet unreliable. I lived elsewhere in the city and the cables were all below ground and much more reliable.
1 Would like to see service offerings in Fort Collins from Mean Servers (Denver based ISP) or at least peered with Fort Collins. 1 Better prices and selection of services/TV channels. (Speed seems acceptable for my uses, but this could also quickly
become a top priority.)
1 Increased internet speed. It drives me nuts how slow Comcast is....I can barely download movies. Cable is too expensive and I'd like to select my channels that I watch most. Phone is just ok.
1 I would like to see a service provider whose business practices do not border on criminal (CenturyLink and Comcast).
1 Reliability. Consistent pricing (rather than so many introductory and other offers--internet service is not easily changed; often an area only has one or two viable choices). I would like to have consistent internet service without a price to match all other utilities combined.
1 Value. Though the service and speed is decent it costs too much and Comcast continually tries to raise the rates.
1 I do not like Comcast's pricing strategy and how complicated it is to understand what I'm paying for. A flat fee for each level of service with a consistent rate year over with no introductory rates is much preferred.
1 De-coupling of the bundles. I would rather just have high speed internet, but Comcast fees for internet alone are very high. 1 Better provider selection, lower prices, higher speeds. Like, you know, a competitive market might produce.
1 Choice in channels, pay as you go options, customer service, no gimmicks, option to help support low income family access. 1 Not having to repeatedly call on a regular basis to renegotiate rates which increase every month, it seems like.
1 Straightforward reasonable pricing, reliable service i.e. Internet speeds that consistently meet their advertised rate 1 Better price for what we are receiving or better speed and reliability for what we are paying. Better customer service. 1 Not pay for channels that I never watch, such as Spanish, and be able to select my channels vs select from what packages
company has to offer offered.
1 I'd like caller ID on any phone call received. I'd like a cable package that doesn't include a lot of programming I'm not interested in and don't want.
1 I would like to have a low cost fiber internet option. I would also like to have more choices of internet provider. I currently only have on option. There is no competition for providers and consumers are suffering as a result.
1 Reliable internet speed and price both need to be improved. I only want internet, not cable TV, so I think the pricing is extremely unreasonable. Any call to customer service makes me so furious that I search for options and am frustrated that there are none.
1 I would like to see continual broadband internet speed increases as technology capabilities improve. I don't care about cable TV or local phone service at all. These are past technologies that a strong broadband connection solves.
1 Internet in Fort Collins is slow and expensive. The price and speeds need to significantly improve; otherwise we will no longer be competitive in the global marketplace.
