Office of the State Chief Information Officer
Presentation to Joint Legislative Oversight
Committee on Information Technology
George Bakolia
State Chief Information Officer October 15, 2008
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Topics
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Update on Western Data Center
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Electronic Document Pilot
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ITS Operational Excellence Program
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Bulk Purchasing Savings
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IT as a utility
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IT is a utility, just like electricity, paper and a
telephone
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Cannot conduct business without IT, either in
government or private sector
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Cannot educate students, or provide good jobs,
or recruit industry, without IT
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That includes a strong infrastructure, including
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Western Data Center
a Three primary reasons General Assembly approved
second data center in Rutherford County in 2006:
` Improve disaster recovery
` Build state’s IT infrastructure by increasing operational capacity
` Keep taxpayer dollars in NC
a Tight deadline: SunGard contract for disaster recovery
services in Philadelphia ended June 30, 2008
a Made deadline; completed very successful disaster
recovery exercise mid-June
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Timeline
a October 2007 – Took possession of building and
began installation of telecommunications and computing infrastructure services
a November 2007 – Began recruiting for shift
operations staff with the WDC Data Center Manager and WDC Facilities Manager
a January-July 2008 – Hired 10 state employees,
bringing total to 11; awarded contracts for security services (12 people) and janitorial services (3 people)
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Timeline
a Goal is to fill all 22 approved positions by December and
begin 24X7X365 staffing.
a Very good success obtaining high quality candidates,
with majority from Rutherford County
a February 2008 – Completed installation of base network
services and server infrastructure
a May 2008 – Completed installation of all required
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Disaster Recovery Test
a June 16-19, 2008 – Disaster recovery test with 15agencies participating, the highest number ever
a Restored the ITS mainframe and non-mainframe
network connectivity and tape robotics (about 30 ITS staff, including some from Raleigh)
a Exercised procedures and communications for recovery
of ITS Service Desk operation in Raleigh
a Restored and tested applications of the participating
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Disaster Recovery Test
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Conducted security reviews and vulnerability
testing of participating applications
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Compliance auditor participated in the exercise
and reviewed ITS performance
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Lessons learned included:
`Managing tape replication across two data centers
`Using virtual server technologies for disaster recovery systems `Building a dedicated disaster recovery network for test purposes
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Post-Test Activities
a E-procurement backup moved to Western Data Centerin August
a BEACON back-up scheduled to move first quarter of
2009
`Office of State CIO created and filled two positions to help functional
areas of BEACON
a Also hosting applications for Crime Control and Public
Safety, the Department of Public Instruction and the Department of Environment and Natural Resources
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Value to State
a Cost of Western Data Center -- $32.5 milliona Cost of new Student Union at UNC-Charlotte -- $65
million
a Both will provide lasting value to the citizens of North
Carolina
a Western Data Center drawing attention from other
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Value to State
a ITS staff provided information and a tour of the data center to one economic development prospect.
` ITS “played a key role” in convincing a prospect that Rutherford County would be a good site
a For full value to be realized, Western Data Center and Student Union must
be utilized
a Full utilization of Western Data Center may require a little more effort a Conducting study of agency back-up plans, as required by provision in
2008-2009 budget
a During budget deliberations next year, hope General Assembly encourages
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E-document pilot
a Budget provision in the past session directed State CIOto pilot a statewide electronic document management system with digital signature capability
a Pilot must develop program requirements, including
policies and procedures for managing and preserving electronic records.
a Met with Cultural Resources and Secretary of State’s
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E-document pilot
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ABC Commission selected for pilot
`Already implementing an electronic document management
project
`Technical capability to do pilot
`Project timelines in line with pilot legislation
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ITS obtaining pricing information on digital
signature and forms products
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Will provide report by April 1, 2009, as required
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Operational Excellence Program
a Decided in 2005 to begin an Operational ExcellenceProgram for IT services
a Based on ITIL (Information Technology Information
Library), an internationally-recognized service management framework
a Primary goal: shift ITS from technology-centric
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Operational Excellence Program
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Training for ITS and other agencies a key
element, so all talking the same language
`More than 1,000 people trained in basics; advanced training to
more than 200
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The program is showing results:
`The Mean Time To Resolve incidents within service levels
improved from 41 percent to 90 percent
`Successful changes improved from 47 percent to 99.9 percent. `The backlog of incidents more than 7 days old dropped from
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Operational Excellence Program
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We also showed improvements in efficiency,
productivity and workload from 2005 to 2007,
according to a Gartner benchmarking study we
did last Fall.
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I anticipate another benchmarking study next
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Bulk Purchasing Savings
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Remember the cost of the Western Data
Center? $32.5 million.
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Saved more than that over the past four years
on PC and printer purchases
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How? Simply aggregating purchases of PCs and
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Bulk Purchasing Savings
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$33.6 million in savings -- off the contract price,
not retail
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A record 29 agencies participated in April
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September purchase
`3,049 desktops `1,637 laptops
`State term contract price – $6.5 million `Final bid price -- $3.4 million
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