ALPHA COMMUNICATIONS

(1)

Alpha Communication (Ireland) Ltd

Communications Seminar

Terry Jones

Avaya Consulting Systems Engineer

Alpha Communications (Ireland) Ltd., T: 028 9187 8799 E: [email protected] W: www.alphacomm.co.uk

ALPHA

(2)

IP500 Licensing

ALPHA

(3)

Avaya IP Office

U S E R P R O D U C T I V I T Y

Simplified Packaging & Pricing

O T H E R

O P T I O N S

G R O U P

C O L L A B O R A T I O N

Hardware &

Software

RECEPTIONIST MOBILE WORKER TELE-WORKER POWER USER AGENT SUPERVISOR IP OFFICE ADVANCED EDITION IP OFFICE PREFERRED EDITION IP OFFICE ESSENTIAL

G R O U P C O L L A B O R A T I O N

Services

PREFERRED EDITION ESSENTIAL EDITION

Accessories

& Adjuncts

A

li

ti

P L A T F O R M A N D P H O N E S

Phones

Communications Server

Multi-site Option

Application

Partners

Alpha Communications (Ireland) Ltd., T: 028 9187 8799 E: [email protected] W: www.alphacomm.co.uk 3

Financing

ALPHA

(4)

Core System Licenses



Essential .



Essential .

–

For businesses that need only basic collaboration capabilities across their

organization.

–

Provides the basic set of communications needs in today’s business world

y



Adds the Embedded Vmail card to base hardware.



Includes:



Includes:

–

Voicemail box for all employees on the system

–

Ability to send voicemail to email

B

i A t

t d Att

d

t

–

Basic Automated Attendants.

–

Tailored Queue Announcements

–

Dial By Name - Using your internal directory.



Add other licenses as require. E.G PRI ports, VCM Channels, SIP, etc

ALPHA

(5)

Core System Licenses



Preferred

– For businesses that seek greater speed of response and improve staff interactions

– Improve customer prioritization and greetings. Provide caller with chioce.

– Improve collaboration with staff or and reduce or eliminate external conference costs.

– Ensure fast response to messages via Unified Messaging.Ensure fast response to messages via Unified Messaging.

 Adds 4 x VMPro ports to the system.

– Add VMPro additional ports 2,4,8,16.

 Adds Secure “Meet Me” Conferencing.

 Includes:

– Voicemail box for all employees on the system

– Ability to send voicemail to email and synchronies.

– Sophisticated Automated Attendants and Queue Announcements.

– Call recording to a voicemail box .

– Flexible programming via a graphical user interface.

 Add other licenses as required. E.G UMS, CTI, Conference Center etc

ALPHA

(6)

Core System Licenses



Advanced

–

For businesses that require high levels of effective and efficient customer

service, as well as the ability to monitor and analyze what those levels are

–

Increase your knowledge about customers, their experience and improve

service

–

Provide customers 24/7 access to information and services – with

customized automated self help

–

Allocate your most valuable resource – your employees – to your most

valued asset – your customers.



Requires

“Preferred”

to be installed.



Includes:

–

1 x CCR Supervisor License

Contact Store for easy search of VMPro call recordings

–

Contact Store for easy search of VMPro call recordings.

–

3rd Party IVR for Database integration.

–

8 x 3rd Party Text to Speech.

(Not Scansoft)

–

VB Scripting

–

VB Scripting

ALPHA

(7)

Core System Licenses



Multisite

– For enterprises with more than one site that want to ensure all sites feel “connected”

– Extend communications to remote locations - enables separate locations to operate as a single site, transparently.

I t ti f ti hil h i ll b ti l

– Increase customer satisfaction while enhancing collaboration among employees

– Improve mobility and productivity

– Save on calling costs – enables you to eliminate site-to-site calls and effectively access the site with the best calling plan for all.

t e s te t t e best ca g p a o a

 Additional to any core licenses.y

 Includes:

– 4 x Voice Network Licenses

– Advanced Networking License.

 For additional Voice Networking add more Multisite licenses.

ALPHA

(8)

Client Licenses



Receptionist



Receptionist

–

Provides visual PC interface for fast call handling.

–

Managing multiple sites form a single location.

–

Provisional Service for



PC 171987 List $599



PC- 171987 List- $599.



Additional to any of the core licenses



Additional to any of the core licenses.

–

Preferred

required

to use Conference Invite.



Includes:

–

1 x SoftConsole License.

U t 4

d

IP500

–

Up to 4 ordered per IP500.

ALPHA

(9)

Client Licenses



Mobile Worker

–

Ideal for employees on the road.

–

Use your Mobile has an IP Office extension.

Read you emails via your Vmail

–

Read you emails via your Vmail.



Additional to any of the core licenses.

–

MS Exchange and Preferred

required

for email reading

.



Includes:

–

1 x Mobility License.

1 3 d P

t T

t t S

h

(N t S

ft)

–

1 x 3rd Party Text to Speech.

(Not Scansoft)

ALPHA

(10)

Client Licenses



Teleworker

–

Provides desktop application to enhance office handsets

–

Ideal for employees who regularly work from home.

–

Choice of Audio Device. IP handset, Mobile or Home Phone.



Additional to any of the core licenses.



Includes:

–

1 x PhoneManager License.

–

1 x One-X Portal.

–

1 x VPN License.

ALPHA

(11)

Client Licenses



Power User

– Ideal for employees on the move that work from anywhereIdeal for employees on the move that work from anywhere.

– Choice of Audio Device. IP handset, Mobile or Home Phone.

– Ensuring they can respond quickly to any enquiry.

– Includes UMS for easy access to Vmail and Email

 Additional to any of the core licenses.

– MS Exchange and Preferred requiredfor email reading.

– Preferred requiredfor UMS

 Includes:

– 1 x Mobility License.

– 1 x 3rd Party Text to Speech. (Not Scansoft)

– 1 x PhoneManager License.

– 1 x SoftPhone License

– 1 x One-X Portal.

– 1 x VPN License.

– 1 x UMS License.

ALPHA

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Client Licenses



Supervisor

–

Ensures measurement and hence Management of critical teams.

–

Provides first instance of CCR.



Additional to Advanced core license



Additional to Advanced core license.

– Which includes

1 x CCR Supervisor License.

ALPHA

(13)

Client Licenses



Agent

–

Ideal for employees who field customer enquiries.

–

Ensures measurement and hence Management of critical teams.



Requires Supervisor license.

OR



Requires Advanced core license.

– Which ncludes

1 x CCR Supervisor License.

ALPHA

(14)

Application Trial License.

 Enables applications for 60 dayspp y

 Trial operates from license generation date

 Applications: Mobility (5) – Mobility (5) – Teleworker (5) – Power User (5) – Receptionist (1) – CCR Agent (5) – Preferred Edition – Advanced Edition – SIP Trunking (1)

Won’t let go

SIP Trunking (1) – UMS (10) – IP Endpoint Trial (5)

– Centralised Voicemail with ACM Voicemail Pro Networked Messaging

– Voicemail Pro Networked Messaging

– Conferencing Centre

– Avaya Text To Speech (1 port)

 Contact Store™ includes a 45 day trial facility.

ALPHA

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IP500 Platform Details

ALPHA

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Digital

IP Office Connectivity

Analogue

SIP

PSTN

Handset Handset

SIP

SERVICE

IP500

Public Switched Telephone Network Internet or IP Services ISDN30 PRI BRI DS PHONE VCM

IP500

Network PSTN IP Services Analogue ISDN2 ATM LAN VCM Network up to 32 offices

Router

Avaya IP Handset IP Handset Home / Remote User 3rd_Party SIP Handsets

ALPHA

(17)

IP500 Component Parts



Base unit



Base unit

– Built in PSU. Requires IDAC mains Lead.

– 4 Slot Chassis to support IP500 Chassis Cards.

– Feature Key Card SlotFeature Key Card Slot. Required on All IP500’sRequired on All IP500 s

– 2 x 10/100 LAN switched ports.

– External MOH jack. Door Relay

– Compact Flash Slot for Embedded Vmail

– Compact Flash Slot for Embedded Vmail.

– Stack up to 12 Modules.

• IP500 16/30 port Phone or DS.

• IP500 S08 Modules

• IP400 Phone or DS modules.



Max Capacity

Trunk Card

Chassis Card Compact Flash



Max Capacity

– 240 ISDN Trunks. 128 SIP Trunks

– 384 Extensions. 128 VoIP channel.

48 Data Channels 128 user Conference Chip

Expansion Module

– 48 Data Channels. 128 user Conference Chip.

– 40 Vmail Ports. Max 64 Delegates.

ALPHA

(18)

IP500 Expansion Modules



IP500 Digital Station (DS) Module 16/30.



IP500 Digital Station (DS) Module 16/30.

– Used for 5400/2400 series handsets.

– Includes 2 Mtr Expansion Cable to Base Unit

– Includes Power Supply Requires Mains LeadIncludes Power Supply. Requires Mains Lead.



IP500 Phone 16/30.

U d f A l h FAX MODEM

– Used for Analogue phones, FAX or MODEM.

– Includes 2 Mtr Expansion Cable to Base Unit

– Includes Power Supply. Requires Mains Lead.



IP500 SO8 Module.

– Support for BRI terminals.

• Group 4 Fax, Video Conference Units.

– NOT for connection to PSTN service

– Includes 2 Metre Expansion Cable to Base Unit

– Includes Power Supply. Requires Mains Lead.

ALPHA

(19)

IP500 Chassis Cards



DS Chassis Card



DS Chassis Card

–

8 DS Ports per Card. 24/54 series handsets

–

3 x DS cards in base chassis

•

Total 384 digital phones in system

–

Daughter cards supporting PRI /BRI/ATM4

Extension Ports



Phone Chassis Card

–

2 or 8 Analogue Port option.

Trunk Ports

–

4 x Phone cards in base chassis

•

Total 384 analogue phones in system

–

Daughter cards supporting PRI /BRI/ATM4

g

pp

g

ALPHA

(20)

IP500 Chassis Cards



VCM Card



VCM Card

–

VCM 32 or 64 variant.

–

2 x VCM cards supported per chassis

–

Maximum 128 VCM’s per system

–

4 channels per card enabled by default

–

Additional channels Licensed in 4, 8, 16, 28 and 60 increments

, ,

,

–

Daughter cards supporting PRI /BRI/ATM4

ALPHA

(21)

IP Handsets on IP500



IP500 Professional

Supports:-–

272 extensions, 240 Digital Trunks, 128 SIP Trunks, 128 VCM channels.

PSTN _{IP Office}

_VM

IP Office PSTN VCM’s

C

VM

IP

IP Handset

SIP/SP

Digital or Analogue

250 IP Handsets, 120 Trunks, 128 VCM

.

OK Design.

250 IP Handsets, 60 Trunks, 92 VCM.

Good Design.

250 IP Handsets, 160 Trunks, 128 VCM

.

Problem Design.

ALPHA

(22)

IP500 Chassis Cards

– Daughter Card Options



Fits onto

IP500

Chassis Cards:



Fits onto

IP500

Chassis Cards:

– DS 8, Phone 2 and Phone 8 Cards

– VCM 32 / 64 cards



PRI Trunks.

– Dual or Single PRI.

– 4 per Chassis. 240 trunks

– 8 active channel per port.8 active channel per port.

• License remainder.



BRI Trunks

BRI 4 D l BRI d 4 T k

– BRI 4 - Dual BRI card. 4 Trunks

– BRI 8 - Quad BRI card. 8 Trunks.

– 4 per Chassis. 32 BRI Trunks.

– Converter cable for SO ports.p



Analogue Trunks

– ATM 4 . 4 Analogue Trunks. 4 per Chassis

– 4 per Chassis

ALPHA

(23)

IP500 Chassis Cards



4 Port Expansion Card



4 Port Expansion Card

–

Does

NOT

support trunk cards

•

Note reduces number of trunk cards within IP500

–

Only one per IP500 installed into slot 4.

–

Supports all IP500 expansion Modules.



Legacy carrier Card

–

Maximum of 2 x Carriers per IPO 500 chassis

–

Carrier supports legacy IP400 trunk cards

•

Single or Dual E1 Card

g

•

BRI 8.

ATM4U

•

VCM 4,8,16,24,30 Modules

One legacy item per carrier

–

One legacy item per carrier

ALPHA

(24)

Networking IP Office

ALPHA

(25)

Networked Solutions



Small Community Networking

_{VPN Client}

Soft Phone

–

500 users over 32 sites

–

Multiple Switches acting as one.

–

Centralised Operator and Vmail.

Soft Phone

Centralised Operator and Vmail.

–

Distributed Groups

–

Remote Hot Desking

PSTN

IP



Network Via IP.

( 128 VoIP Trunks)

–

Route Calls over IP or SIP



Utilise VPN for remote users.

–

VPN Client on Handset to User VPN G/W

IPO to IPO via IPSEC Tunnels

VMail Operator Console

PSTN



Vendor Interoperability

–

IP & QSIG for Voice.

–

IPO to IPO via IPSEC Tunnels.

& QS G o

o ce

–

PPP & F/R for Data.

Router

ALPHA

(26)

Small Community Networking - SCN

Voice Networking Between IP Office

Voice Networking Between IP Office –

– Over IP Links

Over IP Links

Multiple systems acting as

one, Share Resources, See

status of Co-workers

status of Co workers

IP

Requires Multisite License

Up to 500 users Over 32 sites.

Centralised

Between SCNs:

Calling/Connected Line ID Desk-to-desk dialing

Absent Text Message Anti-Tromboning Busy Lamp Field

Call Pick-up

Call Back when Free Camp-on

Conference

Centralised

Operator Calling/Connected Name

Basic Call Setup Call Transfer Call Hold y p Call Hold Call Transfer Call Forward Call Paging Call recording

Dynamic Internal Directory Dial-Ahead

DSS soft key

Centralised

Vmail _IP

Call Paging

Distributed Groups

DSS soft-key

Remote Hot desking

ALPHA

(27)

Small Community Networking

- Resilience



Backup Node in SCN.



Backup Node in SCN.

– Alternate gatekeeper for Avaya IP Phones.

– Alternate “Centralized voicemail” function.

• Requires own licensesRequires own licenses.

– Temporarily host Distributed hunt groups

– Backup is otherwise a normal Node on the SCN



Network visibility tool.

L h d f S M it

– Launched from SysMonitor

–

Shows:-• Systems in the SCN

Wh th V i il t d

• Where the Voicemail servers are connected

• Connections which are down

• Types of PBX

C ll th SCN

• Calls over the SCN

ALPHA

(28)

Backup PSTN

Small Community Networking

- Resilience

B

A

p PSTN PSTN Resilient SCN Sys A

B

A

Sys B Sys A Hunt group 2 Hunt group 1 Voicemail Pro

Systems A & B share information



Users & Huntgroups



IP Extension (Including DHCP)



Personal contacts/Call Log (1600)



Licenses associated to users

ALPHA

(29)

Backup PSTN

Small Community Networking

- Resilience

B

A

p PSTN PSTN Resilient SCN

B

A

Sys B Hunt group 2 Hunt group 1 Voicemail Pro



On system A failure, System B will automatically support Avaya

IP phones and Hunt Groups



Voicemail Pro reregisters to B



All Users will have their UMS and Mobility licenses carried over



All Users will have their UMS and Mobility licenses carried over



Other User licences will not be carried over to system B

ALPHA

(30)

Backup PSTN

Small Community Networking

- Resilience

B

A

p PSTN PSTN Resilient SCN

B

A

Sys B Hunt group 2 Hunt group 1 Voicemail Pro

Resilient SCN Provides;



Transparency for most used features

R

ili

t

& h

t



Resilient user & huntgroups



Back up system for VoiceMail Pro



Resilient network topologies



No idle hard are req ired



Once system A is restored, system

administrator controls return to

normal operation via System



No idle hardware required



Simple activation (just 3 check boxes)

p

y

Status Application (SSA)

ALPHA

(31)

Networking to Central System



Core system Service Provider OR HQ Switch



Core system Service Provider OR HQ Switch.



IP Office Separate Systems with own Vmail



Calls Routed via SIP or IP Trunks

–

Inter site Calls Cost reduced



No co-worker status.

Public Switched Telephone Network PSTN IP Services

ALPHA

(32)

Multisite Licenses.

 Required for:

Calling out of IP500 (to any telephone system) over IP Trunk

– Calling out of IP500 (to any telephone system) over IP Trunk.

– Enabling QSIG connection for all channels



Provides:-– 4 calls over IP per license.

– Distributed Hunt groups and Remote Hot desking.

• Small Community Networking to be enabled.

 VCM

Licenses:-– If DS Handset VCM Required for call over IP.

– If IP Handset VCM not required for call over IP.

Calls

IP

– IP Handsets to Conference Bridge

– IP Handset to Vmail.

 SIP Trunking has own Licenses

 SIP Trunking has own Licenses.

– Multisite License not required.

 PRI has own Licenses.

– Multisite License not required.

ALPHA

(33)

PBX to PBX Trunk Options



QSIG

( Typically Direct Cable Link)

( yp

y

)

–

Q.SIG is an ISDN-based protocol developed for networking different

enterprise switching systems together and providing additional

supplementary services for feature transparency

QSIG

Hello

Bill

_Ted



H323

( Via an IP Link)

–

IP Packet Based protocol developed for networking different enterprise

switching systems together and providing additional supplementary services

for feature transparency

Bill

IP

T d

Hello Ted

Bill

Ted

ALPHA

(34)

IP500 Handsets

ALPHA

(35)

Analogue Devices



DDI and CLI presented out of Analogue Port.

p

g

–

Provides recipient with full call details.



Interquartz AV range tested with IP Office



Interquartz AV range tested with IP Office.

–

AV9330 Basic. AV9335 Display.

–

AV9281 Hotel Phone.



Faxes and Fax Servers.

–

T.38 Fax Relay Support via IP.



ANY POTS Device.

–

PolyCom, BT, etc

–

Modem

–

Door Entry Systems.

PA Systems

–

PA Systems.

–

Premicells for Mobiles

ALPHA

(36)

IP Office Digital Handsets

– LCD Buttons

.

 5402.

2 line display 2 Programmable Feature Buttons

– 2 line display. 2 Programmable Feature Buttons.

– Hands free speaker. No Microphone.

– Fixed Feature Buttons: Conference, Transfer, Drop, Redial, Speaker, Messages, Hold, Mute, Volume Up, Volume Down.

 5410

– 5 line display.

– 12 Programmable Feature Buttons over 2 pages

– Fully hands free. Headset Socket.

 5420

– 24 Programmable Feature Buttons over 3 pages Fully hands free Headset Socket

– Support for 24 button Expansion Module. Requires inline power 175707

175707

ALPHA

(37)

IP Office IP Handsets

– LCD Buttons.

 5610

5 li di l

– 12 Programmable Feature Buttons over 2 pages

– Fixed Feature Buttons: Conference Transfer Drop RedialFixed Feature Buttons: Conference, Transfer, Drop, Redial, Speaker, Messages, Hold, Mute, Volume Up, Volume Down.

 5621

– 24 Programmable Feature Buttons over 2 Pages.

– Fixed Feature Buttons: Conference Transfer Drop Redial

– Support for 24 button Expansion Module

 VPN software supported.

– Inclusive in Teleworker and Power User.

ALPHA

(38)

IP Office IP Handsets – LED and Paper Labels



1603SW



1603SW

– 2 line 16 character display.

– 3 Programmable Feature Buttons.

– Hands free speaker phone.

No Headset Function.

– Fixed Feature Buttons:

• Conference, Transfer, Drop, Redial, Speaker,

• Messages, Hold, Mute, Volume Up, Volume Down.

– Switched Port for User PC. No direct POE

– No direct POE.

• Requires Adapter or mains PSU.

Gigabit Adapter available for higher desktop speeds

– Gigabit Adapter available for higher desktop speeds

ALPHA

(39)

IP Office IP Handsets – LED and Paper Labels



1608

– Hands free speaker phone. Headset Socket.

• Conference, Transfer, Drop, Redial, Speaker, Messages,

• Hold, Mute, Volume Up, Volume Down. 4 a Na igation Wheel

– 4 way Navigation Wheel.

– Switched Port for User PC.

– POE or Mains Power

g p g p p

ALPHA

(40)

IP Office IP Handsets – LED and Paper Labels



1616

• Expand with BM32.

3 h d t 16 t

3 per handset. 16 per system

– Hands free speaker phone. Headset Socket.

• Conference, Transfer, Drop, Redial, Speaker, Messages,

• Hold, Mute, Volume Up, Volume Down.

– 4 way Navigation Wheel.

– Switched Port for User PC.

Gi bit Ad t il bl f hi h d kt d

ALPHA

(41)

Centralised Facilities with 1608 and 1616 handsets

 Personal directory entries y

– 100 entries per user. 10800 per system.

– Stored as part of the User record.

– Accessible over SCN

– Viewed and edited in Manager.

 External directory entries

– Three different sources per IP Office:

• Locally configured (Manager)

– Set via handset in “System Phone” mode.

– Set via ManagerSet via Manager

• LDAP server or HTTP server

– imported entries only.

 Call Log

– Incoming/Outgoing/Missed calls for Users. Missed for Hunt Groups

– Logs Name, Number, Time Date and repeats

– Max 30 records per User.

ALPHA

(42)

Power IP Telephones

 1600 series ConnectTo PC

– 5v Mains-Top PSU

– OR one of the Following A i E h li

To PC

 Active Ethernet splitter

– Injects Power from Mains.

– Ideal for small solutions

 Mid-Span Unit

– Powers up to 24 IP Handsets.

– Injects Power from MainsInjects Power from Mains.

– 802.3af Standard.

– Battery Backup.

 LAN Switch with POE.

– Cisco, HP, Extreme, Netgear, etc

– 802.3af Standard.

802.3af Standard.

ALPHA

(43)

QOS Monitor for IP Handsets



Set via Manager to enable/disable QoS monitoring



Set via Manager to enable/disable QoS monitoring.



Set phone to send RTCPMON packets when the phone is registered to

the IP Office.



Collect QoS data from RTCPMON packets and other RTCP packets.



SSA displays QoS data in extension/trunk status screens.

SSA

d SNMP l

i

d

h

d f

ll/RTP

i



SSA and SNMP alarms are raised at the end of a call/RTP-session.

SNMP trap/syslog/email will be generated.

Extension:

Phone (index=1,number=5201):QoS Warning (Jitter=100ms,RountTripTime=50ms)

Phone (index 1,number 5201):QoS Warning (Jitter 100ms,RountTripTime 50ms)

ALPHA

(44)

SIP Endpoints

 Licensed – per endpoint

– 3rd Party IP License

 3rd Party endpoints only. NOT 9600

Defined set of phones validated

– Defined set of phones validated.

– Up to 384 SIP endpoints

 Basic set of telephony features

M iti

– Message waiting

– Park, Hold, Transfer, Conference

• Carefulmay vary on some phones.

– Do Not Disturb. Forward

 Supported on IP 406V2, IP 412, IP 500.

 Operates with PhoneManager and One X Portal for IP Office

 Operates with PhoneManager and One-X Portal for IP Office.

– Functions like Analogue Handset - Ringback

 No CTI operation – Screen POP and Click to dial.

ALPHA

(45)

SIP Endpoints

- Tested



Nokia S60 v3 SIP client (e g Nokia E61i mobile phone)



Nokia S60 v3 SIP client (e.g. Nokia E61i mobile phone)



Polycom Soundpoint IP 320, IP 601



Quick Edition A10 ATA



Patton single line M-ATA



Innovaphone IP22, IP24, IP28



Grandstream GXP 2000, GXP 2020



Counterpath eyebeam/xlite (Softphone)

Does not preclude other SIP devices

.

ALPHA

(46)

Wi l

S l ti

Wireless Solutions

ALPHA

(47)

IP Office Wireless Options

 Wireless Headsets ( Plantronics Avaya Badged.)( y g )

– Base Station connected to Handset.

• No Lifter Required

• Alert in Headset. Answer via Headset.

 Wifi

– 802.11b /a /g wireless LAN solution.

– Requires Server (AVPP) and WIFI Base Stations.

Wireless IP

– 100 user system.

– Twin with Desk handset – Inclusive

 IP DECT

IP DECT

 IP DECT

– Up to 32 Base Stations on IP Infrastructure

– Handsets use DECT technology.

– 120 user system.

Twin with Desk handset Inclusive – Twin with Desk handset – Inclusive

 Mobile Handset

– Forward with return to IPO Vmail.

– Twining with call control - Mobility License Using Mobile as Extension off IP Office.

ALPHA

(48)

Wireless Headset Options

 Headsets ( Plantronics Badge as Avaya )

– Base Station connected to Handset.

• No Lifter Required

• Alert in Headset. Answer via Headset.

 Requirements:

– 5410, 5610, 5420, 5621, 1608, 1616.

– Audio Cable PLUS Control Cable Fi

– Firmware

• 4.0 or above 54xx

• 1.8 or above 56xx

 ABT- 35S+ – Bluetooth. 700428196

– Pick up on Mobile and PC.

 AWH- 65+ – DECT 700428212

 AWH 65+ DECT. 700428212

 AWH- 75N – DECT. 700446339

 SupraElite

– 1-ear AWH450N. 700420284

– 2-ear AWH460N. 700420318

ALPHA

(49)

IP Wireless Handsets

Manufactured by Spectralink (Polycom)

 100 user system. 80 Simultaneous calls.

 No Licenses on IP Office. Li i b f

– License via number of users.

 Avaya Branded Wireless Telephones.

– 802.11a, 802.11b and 802.11g 3616/3641/364 E i H d – 3616/3641/3645 Executive Handset. – 3620 Health Care. – 3626 Ruggedized Handset.  Requires AVPP

– Avaya Voice Priority Processor

– 10, 20, 100 user License

– Enables QOS with selected AP’sQ

 Requires Wireless Access Point.

– 802.11b /a /g wireless LAN solution.

– Recommended List

Recommended List

http://www.polycom.com/usa/en/support/voice/wi-fi/wi_fi_interoperability.html

ALPHA

(50)

IP Wi l

S

IP Wireless Servers



AVPP Server.

–

10, 20, 100 user License

–

Enables QOS with selected AP’s



Netlink Open applications Interface. (OAI)

–

Provides interface for 3

rd

_{party's Applications}

–

EXAMPLES:

Messaging

Alarms

y

Service

Alarms

ALPHA

(51)

IP DECT R4

 Manufactured by Ascom

 Manufactured by Ascom.

– Specific firmware for IP Office

 32 Base stations.

 120 handsets.

– 100 simultaneous calls.

– IPO Handset TwiningIPO Handset Twining.

 No Licenses on IP Office

SARI (Secondary Access Rights

Identifier) Certificate of use for System Identifier) Certificate of use for System

 Messaging Server - AIWS

Avaya In-building Wireless Server.y g Managed Via WEB interface

Server variants: Basic or Basic+ Standard or OAP

Standard or OAP.

ALPHA

(52)

IP DECT R4 Base Stations

 Base Stations connect to LAN.

 Base Station with or without External Antenna.

– Standard, Directional

– Single, Directional Dual, Omnidirectional.

 Same Base Station for outdoor…. Use Housing GAP C li t f t f th H d t

 GAP Compliant for support for other Handsets

 8 simultaneous Voice

 12 Signalling Channels

 Administer via a WEB interface.

ALPHA

(53)

IP DECT Handsets

 3720 General Handset.

Bl k d hit di l ith B kli ht d I

– Black and white display with Backlight and Icons

– Loudspeaker / hands free. Four way navigation key

 3725 High End Handset

 3725 High End Handset.

– Colour Display with Backlight and Icons.

– Loudspeaker / hands free. Four way navigation key

– Standby 180 hours , Talk Time 16 hours.

– Build in Bluetooth 2.0. Liquid and dust protected.

– Multi-functional button (alarm call, answer call, etc.)

– Text message support via AIWS

 Single Chargers

– BASIC: 1 DECT phones. 4 hrs Charge Time.

– ADVANCED: Connected to configuration toolADVANCED: Connected to configuration tool

 Rack mount Charger

– up to 6 DECT phones. 4 hrs Charge Time.

 Multiple Battery Charger

– up to 6 batteries.

ALPHA

(54)

Mobile Twining



Require Mobility License



Require Mobility License

– One per User. Not consecutive.



Utilising DTMF “Call Control” or One-X Mobility.



Utilising DTMF Call Control or One X Mobility.

– Operational on IP500 only.

– IP500 PRI or BRI daughter cards

– SIP trunks (RFC 2833).SIP trunks (RFC 2833).

NOT IP400 or IP400 Trunk Cards



One-X Supported Handset



One X Supported Handset

– Symbian Single Mode.

– Windows Mobile 5 or 6

NOT identical to ACM. NOT identical to ACM.



Uses Feature Name/Number Extension

- FNE

– A DDI line needs to be configured for each one-X Mobile feature to be used

A DDI line needs to be configured for each one X Mobile feature to be used

– Script File or Manually configure One-X client for FNE’s

ALPHA

(55)

Twinning

 Call alerts on both devices. Fixed and Wireless

 Voicemail to desk phone mailbox.

– Relative to timers on Mobile Vmail

 BLF status of desk phone reflected.

 Internal Twin

– Set by Administrator. No license required

T i t t fl t d b D k t t Fixed and Mobile

– Twin status reflected by Desk status.

• Logged Out, Record, Forward, DND, etc

– Control calls form Twin or Desk individually.

Fixed and Mobile

 Mobile Twin

– Set by User. licensed on a per user basis

– Desk status reflected to other users.

• Record Forward DND etc

• Record, Forward, DND, etc.

• Mobile twin operates for Logged out desk handset

– Call retrieved from Mobile onto Desk via Twin Button

– Hold and Forward for Desk to Mobile. C ll C t l O bil H d t

– Call Control On mobile Handsets.

• One-X Mobile or Call Control (DTMF).

ALPHA

(56)

IP Office Systems Administration

ALPHA

(57)

Management Interface



The key to keeping a business running

y

p g

g

- KISS

– Minimizes Service Costs. Increases your revenue.

– Full Network Control from a central location.



Intuitive Management Interface.

– Adds Moves and Changes made easy.

– Built-in validation & error-checkingBuilt in validation & error checking

– User Templates for quick programming.

– import/export of configuration entities.



User rights management

– Set up user restrictions centrally on both Handset & Phone Manager.



Security & Audit Trail



IP Office alarms via SNMP

& Email



System Status Tool



System Status Tool

ALPHA

(58)

D

t ti

f M

Demonstration of Manager

AND

System Status

ALPHA

(59)

Client Applications

ALPHA

(60)

Client Applications

 Phone Managerg

– Visibility and Control for Users.

– Integration with Outlook.

– Lite, Pro or SoftPhone.

• Pro includes Telecommuter Mode

• Pro includes Telecommuter Mode.

 One-X Portal for IP Office

– Phone Manager likefunctions via Thin Client.

• No Telecommuter or SoftPhone

– Client WEB based. Software SEVER based.

 SoftConsole for Operators

– Visibility and Control for Switchboard.

– Integration with Outlook.

 Computer Telephony Integration

– TAPI out of the box.

• 1st Party Inclusive. 3rd Party Licensed.

– Dial or Pop Customer records. – Middleware?

p

ALPHA

(61)

PhoneManager

– What is it



Personal Productivity Tool



Personal Productivity Tool.

–

Lite, Pro or Softphone Options.



Application to load on User PC.

–

Enhances handset functionality.



Provide users with Visibility and Control.

–

Visibility of team members status.

–

Caller information. Allows selectivity.

–

Call History and Message Control.

–

Handset Control Park Hold Forward etc

–

Handset Control. Park, Hold, Forward, etc

–

Personalised Directory.

Not support in Thin Client Environment

ALPHA

(62)

Phone Manager Lite



Free

CTI application offered with every IP Office.

pp

y



Operation.

Works with any Handset IP Digital or Analogue

– Works with any Handset. IP, Digital or Analogue.



Visibility.

– Speed dials for internal or external. 15 Max

– Internal user status with BLF.

– Calls waiting. Vmail waiting. Search Directory within IP Office

– Search Directory within IP Office.

– Call History Log – Missed calls.



Control

LITE



Control

– Dial, Answer, Drop, Conference, Park, Hold,

– Forward, Busy out. Twinning (Mobile).

– Drag and Drop for call transfer

Drag and Drop for call transfer

ALPHA

(63)

Phone Manager Pro

 Licensed application per user.

I l i i T l k d P U

– Inclusive in Telewoker and Power User

 Operation. As per Lite +

– Works in Compact Mode.

 Visibility. As per Lite +

– Speed dials - 1000 over 10 Tabs

– Monitor and Pickup 2 x Queues.

– Personal Directory on PC

– POP Script files based on DDI or CLI.

 Control.As per Lite +

 Control. As per Lite +

– Enhance use of VMPro

• Set personal Auto Attendant.

• Define scheduled greetings

– Set up Distribution Lists.

– Agent Mode for Call Centre functions.

• Busy, Wrap Up, Log Off/On

– Screen Pop Outlook

Screen Pop Outlook

• POP via .exe and .bat

ALPHA

(64)

Phone Manager Pro

- Telecommuter



Inclusive with PhoneManager Pro License.

g



Operation.

As per Pro +

–

Opens with Options for Internal or External use.

–

Uses IP for control. PSTN for Audio.



Visibility

As per Pro +



Visibility.

As per Pro +



Control.

As per Pro +

PSTN

Internet

ALPHA

(65)

Phone Manager Softphone



Licensed application per user



Licensed application per user.

–

Require Phone Manger Pro License.

–

Inclusive in Power User.



Operation

As per Pro +

Uses VoIP No Handset Required

–

Uses VoIP, No Handset Required.

–

Requires Audio device on PC.

–

Requires VCM in IP Office.



Visibility

As per Pro



Visibility.

As per Pro



Control.

As per Pro

ALPHA

(66)

D

t ti

f

Demonstration of

PhoneManager

P o e a age

ALPHA

(67)

Phone Manager

- Pro v Lite



Increased Visibility.

–

Status of more users. 1000 v 15.

–

Own Directory on PC.

Monitor and pick up from 2 Queues

–

Monitor and pick up from 2 Queues.

–

Script Files for professional response.

–

Run in Compact mode.



Increased Control.

Mobility

with Telecommuter and SoftPhone

–

Mobility

with Telecommuter and SoftPhone

–

Activity in Group. Busy N/A and Wrap Up

–

Message Management.

•

Record & Select Voicemail greeting

•

Set Voicemail Transfer Options.

–

Secures handset.

•

Log off PMP = Log off Handset

ALPHA

(68)

PhoneManager Key Customer Benefits



Turns a basic handset into a very effective information device.



Responsive Workforce

–

Visibility of Caller. Know who is calling and how to respond.

–

Status of co-workers. Choice to route to a mailbox.

–

Co-Opt appropriate resource. Easy Conference control.



U

A

il bilit



User Availability

–

Easy control of handset for coverage. Forward or Twining.

–

PhoneManager Telecommuter and SoftPhone provide Mobility.



Call centre functionality at low cost

–

Provide Queue Visibility. Provide visual status of the team



Maintain customer contact and never loose a call

–

Keep a visual history of calls received and made

–

Keep a visual history of missed calls and messages

ALPHA

(69)

One-X Portal for IP Office

 Standards Server based application using J2EE

– future integration……Google Talk, MSOC, etcfuture integration……Google Talk, MSOC, etc

 Client uses WEB browser.

– Explorer, Firefox, Opera, Google Chrome.

 Minimalist look and feel

 Phone Manager like functions via Thin Client.

 Licensed per user.

– Inclusive Teleworker and Power User

 Enhanced Directory Services

– IP Office Directory

– External Directory access via LDAP

– Personnel Directory on 1600 handsets

 Expect A Gadget

– Directory Gadget. Voice Mail Gadget

– Call Log Gadget. Call Control Gadget

 NOTSoftPhone or Telecommuter.

 Start of a new applications architecture:

– ‘Applications Suite’

ALPHA

(70)

D

t ti

f

Demonstration of

One-X Portal for IP Office

One X Portal for IP Office

ALPHA

(71)

Client Applications

ALPHA

(72)

SoftConsole – What is it



Switchboard Tool



Switchboard Tool

–

Application on User CD to load on a PC.

–

Inclusive in Receptionist.

–

Up to 4 users IP Office.



Secure Solution

–

Works alongside telephone handset.

–

Calls not Answered can flood over.

•

Pop alternative SoftConsole

p

–

Calls not answered return to switchboard.

ALPHA

(73)

SoftConsole Functions



Visibility.



Visibility.

– User Status with BLF. User Status on System.

• Group, Forward, Busy, Vmails Waiting.

– Calls waiting details Group Calls QueuedCalls waiting details. Group Calls Queued.

– Calls on Hold or on 16 Park Slots

– POP Script Files based on DDI or CLI.

– Directory Information via IP Office or Email



Control.

C ll t l i h d t PC

– Call control via handset or PC

– User extensions.

• In Group, Forward, Busy,

Add ll t 1 f 2 C f

– Add users or callers to 1 of 2 Conference rooms.

– Call Pick up for Group or User.

– Direct calls to Vmail.

S d E il S d M t Di l

– Send user Email. Send Message to Display