Cihan Cobanoglu, PhD, CHTP
McKibbon Distinguished Chair Professor of Hotel Management
Dean of College of Hospitality & Technology Leadership
Director of M3 Center of Hospitality Technology & Innovation
Director of Global Engagement for USFSM
University of South Florida Sarasota-Manatee
8350 N. Tamiami Trail | SMC A319| Sarasota, FL 34243
Cell: (302) 897 1909 Fax: (610) 500 5092
USF Email:
[email protected]
|Personal Email:
[email protected]
Web:
http://www.cihan.org
|
|
Summary of Accomplishments
Teaching
Eighteen years of teaching experience in the United States, France, Switzerland, Australia, and Turkey
Founding Dean of the College of Hospitality and Technology Leadership (CHTL) at the University of South Florida Sarasota-Manatee (USFSM)
Founding Director of M3 Center for Hospitality Technology and Innovation
The John Wiley & Sons Innovation in Teaching Award by International CHRIE in 2009
University of Delaware Excellence in Teaching Award Recipient, 2009
Supervised 18 student theses.
Created & Supervised International Cruise Management Course
Certified Hospitality Technology Professional (CHTP)
Research
38 Refereed Articles in Journals
44 Articles in Conference Proceedings
13 research best paper awards
48 invited papers
54 invited presentations
6 published books
41 grant proposals; $866,148.50 (Funded)
8 membership of editorial boards of journals
Editor of Journal of Hospitality and Tourism Technology
Fellow, Academy for Global Business Advancement, 2013
Founder, Global Interdisciplinary Business Advancement Conference
Service
Outstanding Student Organization Advisor, USFSM, 2011
Chair, American Hotel and Lodging Association Technology & E-Business Committee, 2009-2011
Created inroad University, M3 AccKnowledge and M3 Link Universities
Member, Florida Restaurant & Lodging Association Sarasota Chapter Board, 2011-Present
Founder & Manager, eXperimental Guestroom (X-Room) at the University of Delaware Courtyard by Marriott Hotel, 2007-2010
President, University of Delaware Faculty Senate, 2009-2010
Cihan Cobanoglu, PhD, CHTP
8350 N. Tamiami Trail | SMC A319| Sarasota, FL 34243
(302) 897 1909 Fax: (610) 500 5092
Email:
[email protected]
Web:
http://www.cihan.org
Curricular Vitae
1. EDUCATION
Ph.D. OKLAHOMA STATE UNIVERSITY, Stillwater, OK,
U.S.A. January 1999- August
2001
College of Human Environmental Sciences School of Hotel and Restaurant Administration
Emphasis: Information Technology Minor: Applied Marketing Research
Dissertation: An Analysis of Business Travelers’ Hotel Selection and Satisfaction
M.S. OKLAHOMA STATE UNIVERSITY, Stillwater, OK,
U.S.A. August 1996- December
1998
College of Human Environmental Sciences School of Hotel and Restaurant Administration
Emphasis: Information Technology Minor: Hotel Operations
Thesis: An Assessment of the Effects of Technology In Oklahoma Lodging Properties
B.S. CUKUROVA UNIVERSITY, Mersin, TURKEY
September 1990- May 1994
College of Business Administration and Economic Sciences School of Tourism and Hotel Administration
Emphasis: Hotel Operations Minor: Cost Accounting
2. PROFESSIONAL CERTIFICATION
Certified Hospitality Technology Professional (CHTP). Commissioned by Hospitality
Financial and Technology Professionals and the Educational Institute of the American Hotel & Lodging Association, 2000-Present.
3. PROFESSIONAL EXPERIENCE
August 2013-Present Director of Global Engagement for University of South Florida Sarasota-Manatee
University of South Florida Sarasota-Manatee
Creating opportunities for the global exchange of people and ideas that promote intercultural competence and appreciation at the University of South Florida Sarasota-Manatee.
Building robust and sustainable partnerships necessary for innovative and cooperative solutions to the global challenges.
Advocating for academic programs informed by the global context.
Supporting learning experiences that allow students to integrate successfully into international communities and work environments at home and abroad.
Hosting international visitors, scholars and conferences.
Expanding the financial base for international activities for education, engagement and research abroad.
Serving as the administrative liaison to USF World
Serving on USF system-wide committees dealing with global issues
Providing leadership and direction for all university-wide international studies programs and initiatives.
Advising Regional Chancellor regarding international issues and serving as a resource for the university community
Collaborating with deans, recruiting officers, and administrators in other divisions in support of effective recruitment and retention programs for international students.
August 2013-Present McKibbon Distinguished Chair Professor & Dean
College of Hospitality and Technology Leadership University of South Florida, Sarasota, FL
Provide leadership for the College as Dean. Work with the faculty, student body, and hospitality community as necessary in planning and implementing the College’s mission.
Specifically provide leadership and coordination in the areas of student affairs, faculty affairs, industry and professional development, curriculum development and instruction, administration, budget and finance, resource development and research for the College of Hospitality and Technology Leadership
Research, plan and teach undergraduate and graduate courses in Hospitality Information Technology.
Secured multi-million dollar gift to create M3 Center of Hospitality Technology & Innovation
Led the revision of curriculum of IT department’s curriculum.
Led the School of Hotel and Restaurant Management (SHRM) path to accreditation (ACHPA)
Created strategic partnerships with other institutions to secure teaching facilities for the SHRM students.
Created a new dinner series: GloBull Cuisine Series
Led the offering of the hospitality degree at the USF Tampa campus Made strategic partnerships with hospitality companies (i.e. The
Ritz-Carlton Sarasota, Embassy Suites USF, Marshall Student and Conference center, Michael’s on East Restaurant, IMG Country & Golf Club)
August 2013-Present Director of M3 Center of Hospitality Technology & Innovation, Founded the M3 Center of Hospitality Technology & Innovation The mission of the M3 Center is to The mission of the Center for
Hospitality Innovation is to enable and conduct research of significance to the global hospitality industry, while serving as a critical reporting outlet and resource for, educational tools and innovation, conferences, meetings, and forums to improve the connections between academia and industry.
August 2012- August 2013 Professor& Founding Dean (Interim)
College of Hospitality and Technology Leadership University of South Florida Sarasota-Manatee, Sarasota, FL
Created a new college (College of Hospitality and Technology Leadership- CHTL) and serving as the Founding Dean. Currently School of Hotel and Restaurant Management and Information Technology (IT) Departments are housed under CHTL.
Hired five new faculty members for the College.
Provide leadership for the College as Dean. Work with the faculty, student body, and hospitality community as necessary in planning and implementing the College’s mission.
Specifically provide leadership and coordination in the areas of student affairs, faculty affairs, industry and professional development, curriculum development and instruction, administration, budget and finance, resource development and research for the College of Hospitality and Technology Leadership
Research, plan and teach undergraduate and graduate courses in Hospitality Information Technology.
Prepared and submitted a multi-million dollar proposal to name the College in connection with USF Foundation
Led the revision of curriculum of IT department’s curriculum.
Led the School of Hotel and Restaurant Management (SHRM) path to accreditation (ACHPA)
Created strategic partnerships with other institutions to secure teaching facilities for the SHRM students.
Created a fundraising dinner series (HospitaBull evening) and raised more than $50,000 in the first year.
Led the offering of the hospitality degree at the USF Tampa campus Made strategic partnerships with hospitality companies (i.e. The
Ritz-Carlton Sarasota, Embassy Suites USF, Marshall Student and Conference center, Michael’s on East Restaurant, IMG Country & Golf Club)
Led the winning bid for the 2015 Hospitality Graduate Conference (Tampa, FL)
Created & led M3 AccKnowledge Software Curriculum project with M3 company (http://www.m3university.com)
Created & led innRoad Software Curriculum project (http://www.innroaduniversity.com)
Created USF Hospitality Leadership Award (given at HospitaBull) Created USF Hospitality Technology Award (given at the Hospitality
Graduate conference)
Created and developed Cruise Management class (study abroad) with partnership with Carnival Cruise Lines
Created an exchange program with Institute Paul Bocuse, Lyon, France. Two SHRM students already spent a summer in France Created a certificate program with Disney World. The first batch of
students arrived in the Fall of 2012.
Hospitality and Tourism, Taiwan. The first batch of students is expected to arrive in Fall 2013.
Created a dual degree with the International University of Applied Sciences, Bad Honnef, Germany.
Led the increased enrollments (43% in SHRM and 35% in IT) in both SHRM and IT Departments.
Served on Florida Restaurant & Lodging Association Board Served on American Hotel & Lodging Association Board Served on Hospitality and Technology Professionals Manasota
Chapter Board
August 2011- August 2012 Professor& Interim Dean
School of Hotel and Restaurant Management
University of South Florida Sarasota-Manatee, Sarasota, FL August, 2010-August 2011 Associate Professor & Coordinator of Graduate Studies
School of Hotel and Restaurant Management
University of South Florida Sarasota-Manatee, Sarasota, FL September, 2007-
August 2010
Associate Professor
Hotel, Restaurant, and Institutional Management with a joint appointment in Accounting/ Management Information Systems (MIS) Department in the Lerner College of Business and Economics
University of Delaware, Newark, DE
June 2007- August 2010 Experimental Guestroom (X-Room) Manager
Courtyard by Marriott Hotel, Newark, DE September, 2001 to
August, 2007
Assistant Professor
Hotel, Restaurant, and Institutional Management University of Delaware, Newark, DE
September 2001 to May 2010 Adjunct Professor
Swiss School of Hospitality and Tourism, Chur, Switzerland April, 2006 to Present Adjunct Professor
Institut Paul Bocuse, Lyon, France September, 2003 to May, 2004;
February, 2005- May, 2005
Visiting Assistant Professor
School of Applied Technology and Management Tourism and Hotel Management
Bilkent University, Ankara, Turkey January, 1999 to
May, 2001
Graduate Teaching & Research Associate
School of Hotel and Restaurant Administration Oklahoma State University, Stillwater, OK May, 1999 to
August, 1999
Technology Coordinator
School of Hotel and Restaurant Administration Oklahoma State University, Stillwater, OK January, 1998 to
May, 1998
Graduate Research Assistant
School of Hotel and Restaurant Administration Oklahoma State University, Stillwater, OK January, 1997 to May, 1997 &
August, 1997 to December, 1997
General Manager
Taylor’s Dining Room
June, 1997 to August, 1997
Graduate Intern- Food & Beverage
Marriott International Oklahoma City August, 1996 to
December, 1996
Front line Employee
The Big Ate Restaurant – Hewy’s Oklahoma State University, Stillwater, OK April, 1995 to
April, 1996
Research Assistant
Mersin University, Mersin, Turkey August, 1994 to
March, 1995
Information System Manager
Hotel Merit Mersin, Mersin, Turkey May, 1994 to
August, 1994
Cost Controller
Hotel Merit Mersin, Mersin, Turkey September, 1994 to
May, 1995
Instructor (Adjunct)
Mersin University, Mersin, Turkey
May, 1993 to September, 1993
Assistant Manager Intern—Rooms Operations
Phaselis Princess Hotel, Kemer, Turkey
4. TEACHING EVIDENTIAL MATERIALS
4.1. COURSES TAUGHT AT UNIVERSITY OF SOUTH FLORIDA
1. International Cruise Management 2. Hospitality Information Technology 3. Introduction to Hospitality and Tourism 4. Hospitality Internship
4.2. COURSES TAUGHT AT UNIVERSITY OF DELAWARE
1. Introduction to Hospitality Information Technology 2. Managing Systems in Hospitality
3. Hospitality Information Management, Networks and Systems 4. Hospitality Computer-Based Education
5. Data Mining Analysis in the Hospitality Industry 6. Cruise Management
4.3. COURSES TAUGHT AT OTHER INSTITUTIONS
1. Information Technology (FASTIP, Durres, Albania)
2. Computer Skills for Business (Institute Paul Bocuse, Lyon, France) 3. Hospitality Technology Applications (Institute Paul Bocuse, Lyon, France)
4. International Food and Beverage Management (Institute Paul Bocuse, Lyon, France) 5. Cost Control Systems in Hospitality (Institute Paul Bocuse, Lyon, France)
6. Business Computing (Institute Paul Bocuse, Lyon, France) 7. Business Computing (Bilkent University, Ankara, Turkey)
8. Hospitality Technology Applications (Bilkent University, Ankara, Turkey)
9. Customer Relationship Management (Swiss School of Tourism and Hospitality, Chur, Switzerland)
10. Electronic Marketing and Business for Hospitality (Hospitality Training Association, Brisbane, Australia)
11. Technology for Tourism Organizations (Swiss School of Tourism and Hospitality, Chur, Switzerland)
12. Food & Beverage Cost Control (Mersin University, Mersin, Turkey) 13. Lodging Management (Mersin University, Mersin, Turkey)
14. Catering Management (Mersin University, Mersin, Turkey)
4.4. TEACHING HONORS AND AWARDS
1. The John Wiley & Sons Innovation in Teaching Award by International Council
on Hotel, Restaurant and Institutional Education, 2009.
The John Wiley & Sons Award for Innovation in Teaching award recognizes an International CHRIE member for the individual’s
implementation of innovative, creative, and effective teaching techniques in hospitality education at the high school, diploma, or college/university level.
2. Excellence in Teaching Award, University of Delaware, 2009.
This award is given each year to one faculty member in the University of Delaware. The faculty members are nominated by students. It is the
highest teaching award that the University gives to their faculty members.
3. Exemplary Use of Technology in Teaching Award, University of Delaware, 2008
4.5. DEVELOPMENT OF CREATIVE TEACHING TOOLS Experimental Guestroom (X-Room)
http://www.experimentalguestroom.com/
Dr. Cobanoglu was the founder and manager of experimental guestroom (X-Room) at the University of Delaware’s teaching hotel, Courtyard by Marriott between 2007 and 2010. Dr. Cobanoglu created X-Room in the summer of 2007, after his promotion to Associate Professor. X-Room is a testing room for new technologies and systems. All of the
technologies tested in X-Room have been donated by vendors (the value of these systems are more than $100,000). This room was integrated into Dr. Cobanoglu’s teaching. In this room, students learned about hospitality technology hands-on. In addition, a group of students, X-Room Scholars, worked with Dr. Cobanoglu to improve the technologies tested in X-Room and collected data from guests who stay in X-Room. This data was used for research purposes. X-Room also integrated faculty and students in other majors. For example, students in Graphical Design were involved in designing the logo of X-Room. In addition as a teaching and research tool, X-Room generated publicity worth more than 1 million dollars in major leading TV channels, newspapers, and magazines including BBC, NBC, ABC, New York Times, Chicago Tribune, Boston Globe, Futurist
Magazine. Dr. Cobanoglu has been invited around the world as a speaker to share his experience in developing X-Room as a teaching tool.
International Cruise Management Course with Partnership with Carnival Cruise Lines
Dr. Cobanoglu developed an international cruise management class at the University of Delaware and University of South Florida Sarasota-Manatee. He has been teaching this class for more than 10 years in Bahamas/Caribbean, Europe and Australia/New Zealand. This class has a unique approach in which the class is offered as a blended method where the theory part of the class is held online (via Blackboard or Canvas) and the face-to-face component is done during an actual cruise. Carnival Cruise Lines and Costa Cruise Lines were chosen as a partner. The students are taken to an actual cruise where they are involved with variety of activities. The class includes hands on activities where the students are required to do research on the impact of cruise industry on guests, staff members and local economies and destinations.
5. SCHOLARSHIP
5.1. REFEREED JOURNAL ARTICLES & RESEARCH NOTES
1. Malan, G., Cobanoglu. C., Waldo, D. (2014). The Use of Personality Styles in Designing Curriculum in Hospitality Schools. Journal of Human Resources in
Hospitality and Tourism. (Accepted).
2. Bilgihan, A., Nusair, K., Okumus, F., & Cobanoglu, C. (2014). Website features, online customer experience and e-loyalty.The Service Industries Journal. (Accepted)
3. Malan, G., Cobanoglu. C., Waldo, D., & Yang, W. (2013). Managing with Style: An Analysis of Work Style of Hotel Managers. Journal of Human Resources in
Hospitality and Tourism. (Accepted).
4. Bilgihan, A., Karadag, E., Cobanoglu, C. & Okumus, F. (2013). Biometric Technology Applications and Trends in Hotels. FIU Hospitality Review, 31 (2). (Research Note)
5. Bilgihan, A. & Cobanoglu, C. Nusair, K. & Okumus, F. (2013). A Quantitative Study Exploring the Difference between Gaming Genre Preferences. The Computer
Games Journal, 2 (1) 19-40.
6. Cobanoglu, C. & Berezina, K. (2012). Pacific Rim Bangkok Hotel needs a new Property Management System. Journal of Hospitality & Tourism Cases, 2 (1). (In Press)
Information Security Breach on Hotel Guest Perception of Service Quality, Satisfaction, Revisit Intentions and Word-of-Mouth. International Journal of
Contemporary Hospitality Management, 24(7), p. 991-1010.
8. Atadil, H. A., Berezina, K., Yilmaz, B. S., & Cobanoglu, C. (2012). An Analysis of the Usage of Facebook and Twitter as a Marketing Tool in Hotels. Dokuz Eylül
University Journal of Faculty of Business. 11(2), p. 119-125.
9. Cobanoglu, C., Bilgihan, A., Nusair, K. & Berezina, K. (2012). The impact of Wi-Fi service in restaurants on customers’ likelihood of return to a restaurant. Journal of
Foodservice Business Research, 15 (3), p. 285-299
10. Cobanoglu, C., Berezina, K., Kasavana, M., & Erdem, M. (2011). The Impact of Technology Amenities on Hotel Guest Overall Satisfaction. Journal of Quality
Assurance in Hospitality and Tourism, 12 (4), p. 272-288.
11. Cobanoglu, C., & Berezina, K. (2011). The Impact of the Use of Blogs on Students’ Assignment Engagement. The Journal of Hospitality, Leisure, Sport & Tourism
Education, 10 (1), p. 99-105.
12. Cobanoglu, C., Ayoun, B., Connolly, D., & Nusair, K. (2011). The effect of information technology steering committees on perceived IT management sophistication in hotels. International Journal of Hospitality and Tourism
Administration, 14 (1).
13. Berezina, K. & Cobanoglu, C. (2010). A Financial Analysis of Payment Card Industry Compliance Journey of a Hotel: A Case Study. Journal of Hospitality
Financial Management, 18 (2), p. 1-23.
14. Cobanoglu, C., Ciccarelli, S., Nelson, R., DeMicco, F. (2010). Using global positioning systems as a marketing tool: An analysis of U.S. Consumers’ use and perceptions. Journal of Hospitality Marketing and Management, 19 (6), 556 — 574. 15. Nusair, K., Parsa, H.G., & Cobanoglu, C. (2010). Building a model of commitment for Generation Y: An empirical study on e-travel retailers. Tourism Management, 32 (4), 833-843.
16. Bilgihan, A., Cobanoglu, C., & Miller, B. (2010). Importance-Performance Analysis of Guest Entertainment Technology Amenities in the Lodging Industry. FIU Review,
28 (2).
17. Demirciftci, T., Cobanoglu, C., Beldona, S. & Cummings, P. (2010). Rate parity: A study of 4 and 5 diamond hotels in the U.S. lodging industry. Journal of Hospitality
Marketing and Management, 19 (4) 295-308.
18. Karadag, E., Cobanoglu, C. & Dickinson, C. (2009). The Characteristics of IT Investment Decisions and Evaluation Methods Used In the U.S. Lodging Industry.
International Journal of Contemporary Hospitality Management, 21 (1), 52-68.
19. Kalkan, K., Kwansa, F., & Cobanoglu, C. (2008). Payment Card Industry Data Security Standards (PIC DSS) Compliance in Restaurants. The Journal of Hospitality
Financial Management, 16 ( 2).
20. Mozeik, C., Beldona, S., Cobanoglu, C., & Poorani, A. (2008). The Adoption Of Restaurant Based E-Services. Journal of Foodservice Business Research, 12 (3), 247-265.
21. Cobanoglu, C., Corbaci, K., Tepeci, M., & Unur, K. (2008). An empirical study of perceived management and leadership skills of hotel managers. Journal of Social
Sciences of Celal Bayar University, 6 (2), 23-42.
22. Beldona, S. & Cobanoglu, C. (2007). Importance-Performance analysis of guest technologies in the lodging industry. Cornell Hotel and Restaurant Administration
Quarterly, 48, (3), 299-312.
23. Moreo, A., Cobanoglu, C., & DeMicco, F. (2007). A comparative analysis of restaurant websites and hospitality school restaurant websites. Journal of Hospitality
and Tourism Education, 19 (3), 40-47.
24. Cobanoglu, C. & DeMicco, F. (2007). To be secure or not to be: This is the question! A critical look at hotel’s network security. International Journal of Hospitality and
Tourism Administration, 8 (1), 43-59.
25. Cobanoglu, C. (2007). A critical look at restaurant network security: Attacks, prevention tools, and practices. Journal of Foodservice Business Research, 10 (1). 31-50.
26. Cobanoglu, C. (2006). An analysis of blogs as a teaching tool as perceived by hospitality management students. The Journal of Hospitality, Leisure, Sport &
Tourism Education, 5 (2), 83-88.
27. Cobanoglu. C., Dede, P., & Poorani, A. (2006). An analysis of skills and competencies of full service hotel technology managers. Journal of Teaching in
Travel and Tourism, 6 (4), 19-35.
28. Cobanoglu, C., Demirer, I., Kepeci, B, & Sipahioglu, S. (2006). The impact of technology in hotels: a case study of Istanbul and Ankara hotels. Anatolia: An
International Journal of Tourism and Hospitality Research, 17, (2). 318-322
29. Cobanoglu, C., Powley, J., Cetinkaya, A. S., & Cummings, P (2006). Online travel purchases from third-party travel web sites. In M. Kozak & L. Andreu (Eds.),
Progress in Tourism Marketing, (55-70). Oxford, U.K.: Elsevier.
comparison of industry professionals’ and educators’ perceptions. Journal of
Hospitality and Tourism Education, 15 (4), pp. 20-30.
31. Cobanoglu, C. & Cobanoglu, N. (2003). The effect of incentives in web surveys: application and ethical considerations. International Journal of Market Research, 45 (4), pp. 1-14.
32. Cobanoglu, C., Corbaci, K., Moreo, P., & Ekinci, Y. (2003). A comparative study of the importance of hotel selection components by Turkish business travelers.
International Journal of Hospitality and Tourism Administration, 4(1), pp. 1-22.
33. Lin, R., Martin, L., Leong, J., & Cobanoglu, C. (2002). Ethical purchasing perceptions and practices of junior and senior restaurant managers. Asian Pacific
Journal of Tourism Research, 7, (2), pp. 28-44.
34. Ekinci, Y., Prokopaki, P., & Cobanoglu, C. (2002). Service Quality in Cretan Accommodation: Marketing Strategies for the UK Holiday Market. International
Journal of Hospitality Management, 22 (1), pp. 47-66.
35. Jung-Mao, L., Martin, L., & Cobanoglu, C. (2002). Educators’ perceptions of
business ethics in hospitality. Journal of Teaching in Travel and Tourism, 2 (3/4), pp. 47-59.
36. Cobanoglu, C., Corbaci, K., & Ryan, B. (2001). A Comparative study: The impact of technology in lodging properties in the United States and Turkey. International
Journal of Hospitality Information Technology, 2 (1), pp. 23-40.
37. Cobanoglu, C., Warde, B. & Moreo, P. (2001). A comparison of mail, fax, and web-based survey methods. International Journal of Market Research, 43 (4), pp. 441-452.
38. Cobanoglu, C. & Moreo, P. (2001). Hospitality research: Educators’ perspective.
Journal of Hospitality and Tourism Education, 13 (5), pp. 9-20.
5.2. RESEARCH AWARDS
1. Bogicevic, V., Milos, B., Cobanoglu, C. & Feinstein, A. H. (2014). The Moderating Effect of Demographics on the Relationship between Hotel Room Design Characteristics and Purchase Intent. 19th Annual Graduate Student Research Conference in Hospitality and Tourism, Houston, TX.
2. Fellow, Academy for Global Business Advancement (AGBA), 2013
This is the highest honor that AGBA bestows to an individual for his/her accomplishments in research in business field.
3. Best Paper Award
Berezina, E. & Cobanoglu, C., Miller, B., & Kwansa, F. (2010). The impact of information security breach on hotel guest perception of service quality,
satisfaction, revisit intentions and word-of-mouth. 18th Annual Hospitality
Information Technology Association (HITA) Conference, Orlando, FL.
4. Best Paper Award (Student-Track)
Berezina, E. & Cobanoglu, C. (2010). Gap Analysis of In-Room Technology Amenities in Hotels. Western Decision Sciences Annual Meeting, Lake Tahoe, NV.
5. Best Paper Award.
Beldona, S., Poorani, A., & Cobanoglu, C. (2009). Customer Relationship Management in the U.S. Lodging Industry: Perceptual Differences among Organizational Types and Roles/Designations. 17th Annual Hospitality Information Technology Association (HITA) Conference, Anaheim, CA.
6. Best Application Paper Award
Cobanoglu, C., Ayoun, B., & Connolly, D. J. (2008). The effect of
information technology steering committees on perceived IT management sophistication in hotels. Decision Science Institute 39th Annual Meeting, Baltimore, MD.
7. Distinguished Track Paper- Hospitality Management
Cobanoglu, C., Ayoun, B., & Connolly, D. J. (2008). The effect of
information technology steering committees on perceived IT management sophistication in hotels. Decision Science Institute 39th Annual Meeting, Baltimore, MD.
8. Best Paper Award
Ayaz, D. & Cobanoglu, C. (2006). A comparative analysis of perceived hotel satisfaction between all-inclusive hotel guests and non-inclusive hotel guests.
Council on Hotel, Restaurant, and Institutional Management HEMAR Chapter Undergraduate Research Conference, New York City, NY.
9. Best Paper Award
Cobanoglu, C., Moreo, P. J., Qu, H., Ryan, B. & Sammons, G. (2002). The
importance of disruptive and sustaining technology amenities in business
travelers’ hotel selection process. International Council on Hotel, Restaurant, and
Institutional Education Annual Convention, Orlando, FL
10. Outstanding Doctoral Student Award, Oklahoma State University, 2001.
11. Best Paper Award
Cobanoglu, C., Warde, B., & Moreo, P. J. (2001). A comparison of mail,
fax, and we-based surveys in hospitality industry. Proceedings of the
International Council on Hotel, Restaurant, and Institutional Education Annual Convention, Toronto, Canada.
12. Award of Excellence, Outstanding Presentation in the area of Social Sciences,
Cobanoglu, C., Wood, D. & Moreo, J. P. (2000). A pilot study: An
assessment of the utilization of the hospitality research by industry professionals.
Eleventh Annual Graduate Research Symposium at Oklahoma State University,
Stillwater, OK.
13. Best Paper Award, Social and Behavioral Sciences
Cobanoglu, C. & Corbaci, K. (1999). The impact of technology in
lodging properties in Turkey. Sixth Annual Student Research Conference at West Texas A&M University, Canyon, TX
14. Best Paper Award
Cobanoglu, C., Ryan, B. & Beck, J. (1999). The impact of technology in
lodging properties. International Council on Hotel, Restaurant, and Institutional
5.7. INVITED PAPERS, POSITION PAPERS, EDITORIALS, BOOK REVIEWS
6.7.1. INVITED PAPERS
1. Cobanoglu, C. (2012). Cloud tech is the today and tomorrow of hosted hospitality. Hospitality Technology, 16 (5).
2. Cobanoglu, C. (2012).Guest Satisfaction Linked to Technology. Hospitality
Technology, 16, (4).
3. Cobanoglu, C. (2012). New Management Technologies Fill Missing Tech Links.
Hospitality Technology, 16, (3).
4. Cobanoglu, C. (2012).Turning Social Networks into Distribution Channels.
Hospitality Technology, 16, (2).
5. Cobanoglu, C. (2012).Analyze Online Reviews for Clues to Customer Satisfaction. Hospitality Technology, 16, (1).
6. Cobanoglu, C. (2011).Could QR Codes be the New Comment Card? Hospitality
Technology, 15, (9).
7. Cobanoglu, C. (2011).Social Media Policy: a Hospitality Must-Have. Hospitality
Technology, 15, (8).
8. Cobanoglu, C. (2011).Feds Release Labor App. Hospitality Technology, 15, (7). 9. Cobanoglu, C. (2011).Location-Based Services Show Potential. Hospitality
Technology, 15, (6).
10. Cobanoglu, C. (2011).Hotel Execs Tackle Top Network Woes. Hospitality
Technology, 15, (5).
11. Cobanoglu, C. (2011).IT Then & Now: Have we Really Changed? Hospitality
Technology, 15, (4).
12. Cobanoglu, C. (2011). Technology on the High Seas. Hospitality Technology,
15, (3).
13. Cobanoglu, C. (2011). The Benefits of Menu Labeling. Hospitality Technology,
14. Cobanoglu, C. (2011). Customers to Websites: Don’t Share my Data!
Hospitality Technology, 15, (1).
15. Cobanoglu, C. (2010). PCI 2.0: What's Changed. Hospitality Technology, 14,
(9).
16. Cobanoglu, C. (2010). Business vs. Leisure Travelers: What Makes them Book?.
Hospitality Technology, 14, (8).
17. Cobanoglu, C. (2010).New Recruits Ill-prepared. Hospitality Technology, 14,
(7).
18. Cobanoglu, C. (2010). Making the Grade. Hospitality Technology, 14, (6). 19. Cobanoglu, C. (2010). Tech Selection in Four Steps. Hospitality Technology, 14,
(5).
20. Cobanoglu, C. (2010). In-room (Self) Entertainment. Hospitality Technology, 14,
(4).
21. Cobanoglu, C. (2010). Has the Time for Self-Service Come? Hospitality
Technology, 14, (3).
22. Cobanoglu, C. (2010). A 'Breach' in Customer Loyalty. Hospitality Technology,
14, (2).
23. Cobanoglu, C. (2010). Get social or Get Left Out. Hospitality Technology, 14,
(1).
24. Cobanoglu, C., Erdem, M., & Nusair, K. (2010). 12th Annual Restaurant Technology Study. Supplement to Hospitality Technology, 14 (2) (15 pages) 25. Cobanoglu, C. (2010).A 'Breach' in Customer Loyalty. Hospitality Technology,
14, (2).
26. Cobanoglu, C. (2010). Has the Time for Self-Service Come? Hospitality
27. Cobanoglu, C. (2010). In-room (Self) Entertainment. Hospitality Technology,
14, (4).
28. Cobanoglu, C. (2010). Tech Selection in Four Steps. Hospitality Technology, 14,
(5).
29. Cobanoglu, C. (2010). Making the grade. Hospitality Technology, 14, (6). 30. Cobanoglu, C. (2009). In-Room Tech that's Falling Short. Hospitality
Technology, 13, (9).
31. Cobanoglu, C. (2009). Getting Smart about Tech Investments. Hospitality
Technology, 13, (7).
32. Cobanoglu, C. (2009). Tales of Distribution Channel Mismanagement.
Hospitality Technology, 13, (6).
33. Cobanoglu, C. (2009). Weighing WiFi in Restaurants. Hospitality Technology,
13, (5).
34. Cobanoglu, C. (2009). Labor Management Demystified. Hospitality Technology,
13, (4).
35. Cobanoglu, C. (2009). Misuse of Company Technology. Hospitality Technology,
13, (3).
36. Cobanoglu, C. (2009). Top 7 guest trends. Hospitality Technology, 13, (2). 37. Cobanoglu, C. & Erdem, M. (2009). 11th Annual Restaurant Technology Study:
Driving Efficiency. Supplement to Hospitality Technology, 13 (2) (15 pages) 38. Cobanoglu, C. (2009). In-Room Tech Test. Hospitality Technology, 13, (1) 39. Cobanoglu, C. (2007). 10th Annual Restaurant Technology Study: Motivation to
Upgrade. Supplement to Hospitality Technology, 12 (2) (15 pages)
40. Cobanoglu, C. (2008). What IT Execs Need to Do Now. Hospitality Technology,
12, (9)
41. Cobanoglu, C. (2008). Understanding PCI Version 1.2. Hospitality Technology,
42. Cobanoglu, C. (2008). Improving Web Accessibility. Hospitality Technology, 12,
(7)
43. Cobanoglu, C. (2008). Management by Exception. Hospitality Technology, 12,
(6)
44. Cobanoglu, C. (2008). Are you Wii Fit? Hospitality Technology, 12, (5)
45. Cobanoglu, C. (2008). Green: Do Guests Get It? Hospitality Technology, 12, (4) 46. Cobanoglu, C. (2008). PCI Security Woes. Hospitality Technology, 12, (3) 47. Cobanoglu, C. (2008). Reversing Restaurant Failure. Hospitality Technology, 12,
(2)
48. Cobanoglu, C. (2008). GPS Drives Customers to Your Door. Hospitality
Technology, 12, (1)
49. Cobanoglu, C. (2007). PCI What? Hospitality Technology, 11, (8)
50. Cobanoglu, C. (2007). Getting guest feedback. Hospitality Technology, 11, (7), 58.
51. Cobanoglu, C. (2007). Wireless Security. Hospitality Technology, 11, (6), 50. 52. Cobanoglu, C. (2007). The X-periment. Hospitality Technology, 11,(5), 46. 53. Cobanoglu, C. (2007). Hospitality Website Evaluation Study. A Supplement to
Hospitality Technology, 11 (4).
54. Cobanoglu, C. (2007). Training on Demand. Hospitality Technology, 11, (4), 54.. 55. Cobanoglu, C. (2007). 9th Annual Restaurant Technology Study: Tracking
Progress & Spotting trends. Supplement to Hospitality Technology, 11 (2) (13 pages)
56. Cobanoglu, C. (2007). Room rate disparity. Hospitality Technology, 11 (3), 66. 57. Cobanoglu, C. (2007). Web 2.0. Hospitality Technology, 11 (2), 62.
58. Cobanoglu, C. (2007). Blog All About it. Hospitality Technology, 11 (1), 46. 59. Cobanoglu, C. Ozdemir, O., & Demirciftci, T. (2006). The New Service Frontier:
The State of Online Restaurant Industry. Hospitality Technology, 9 (6), 13-22.
60. Cobanoglu, C. & Dede, P. (2005). Untapped Potential. Hospitality Technology,
8 (2), 28-35.
61. Feinstein, A.H., McCool, A., & Cobanoglu, C. (2005). 7th annual restaurant technology study: Driving Restaurant Productivity. Supplement to Hospitality
Technology, 8 (4) (26 pages)
62. Cobanoglu, C. (2004). E-commerce emerges. Hospitality Technology, 7 (4). 63. Feinstein, A.H., McCool, A., & Cobanoglu, C. (2004). 6th annual restaurant
technology study: The growth of strategic IT investment. Supplement to
Hospitality Technology, 7 (4) (31 pages)
64. Cobanoglu, C., Connolly, D., & Piccoli, G. (2004). 2004 lodging industry technology study: Developing IT strategy. Hospitality Technology, 8(4) 65. Feinstein, A.H., McCool, A., and Cobanoglu, C. (2003). 5th annual restaurant
technology study: Implementation trends and strategic growth of restaurant IT. Supplement to Hospitality Technology, 6 (4) (42 pages)
66. Cobanoglu, C. & Heiberger, L. (2003). Test Driving e-Procurement. Hospitality
Technology, 6, (2), 19-24.
67. Cobanoglu, C. & Hamilton, M. (2003). Making the Web Work. Hospitality
Technology, 6 (4), 22-26.
68. Miller, B. & Cobanoglu, C. (2003). From e-purchasing to e-procurement: Steps to maximize your ROI. The Bottomline: The Journal of Hospitality and
Technology Professionals, 18 (7), p. 29-30.
69. Cobanoglu, C. & Yilmaz, S. (2003). Has computer-based training become a part of your world? The Bottomline: The Journal of Hospitality and Technology
Professionals, 18 (4), p. 24-27.
70. Avgoustis, S., Cobanoglu, C., Connolly, D., Hamilton, M., & Lee, C. (2003). Strategic Uses and Future Directions of IT in the Lodging Industry : 2nd Annual Multi-Unit Lodging Industry Technology Study. Hospitality Technology, 6 (9). 71. Cobanoglu, C. (2003). Case Study: Gaylord Palms Resort: Creating and IT
Legend. Strategic Uses and Future Directions of IT in the Lodging Industry : 2nd Annual Multi-Unit Lodging Industry Technology Study. Hospitality Technology,
72. Cobanoglu, C. (2003). Case Study: Wyndham International: IT as Market Differentiator. Strategic Uses and Future Directions of IT in the Lodging
Industry : 2nd Annual Multi-Unit Lodging Industry Technology Study. Hospitality Technology, 6 (9).
73. Cobanoglu, C. & Hamilton, M. (2002). Web Sites That Work And Some That Don't. Hospitality Technology, 5 (4), 22-26.
74. DeMicco, F., Cobanoglu, C. & Cetron, M. (2002). High-Tech and High- Touch Hospitality. Hospitality Technology. [Available online at :
http://www.htmagazine.com/zone/8-02_isolutions.html ]
75. Cobanoglu, C. (2002). Getting results from CRM. The Bottomline : The Journal
of Hospitality Financial and Technology Professionals, 17,(4), 14-19.
76. Ryan, B. & Cobanoglu, C. (2000). Professional Practices In College and University Food Services, 3rd edition (Version 4.3) [Computer Program]. East
Lansing, MI: The National Association of College and University Food Services.
77. Cobanoglu, C. & Ryan, B. (1998). 71st World conference on club management: Take charge of tomorrow today. Anatolia: An International Journal of Tourism
and Hospitality Management, 8, 4.
5.7.2. BOOK REVIEWS
a. Reviewer, Book: Strategies and Tactics in System Selection by Mark Haley and Jungsun Kim (June 2009) American Hotel & Lodging Association.
b. Reviewer, Book: Principles of Privacy by Mark Haley and Jungsun Kim (June 2009) American Hotel & Lodging Association.
c. Reviewer, Book: Food and Beverage Systems by John Farrish (June 2009) American Hotel & Lodging Association.
d. Reviewer, Book: Hospitality Information Systems and E-Commerce by Dana V. Tesone (August 2006)
e. Reviewer, Book: Food & Beverage Purchasing and Cost Control by Thomson Delmar Learning. (October, 2005)
f. Reviewer, Book: Electronic Commerce, Second Edition by Awad by Prentice Hall. (February, 2005).
g. Reviewer, Book: E-Commerce for Hospitality by Radesh Palakurthi. (2002)
h. Reviewer, Book Proposal: Strategic Data Communications by Alan Dennis and Timothy Babbitt, John Wiley & Sons. (2002)
i. Reviewer, Book : Ecommerce in the Travel and Hospitality Industry Delmar Publications. (2001)
5.8. PUBLISHED BOOKS & BOOK CHAPTERS
1. Collins, G., Cobanoglu, C., & Bilgihan, A. (2013). Hospitality Information
Technology: Learning How to Use it. 7th Ed. Kendall Hunt.
2. Cobanoglu, C. (2010). Hospitality Information Technology. [Book Chapter] in
Introduction to Hospitality [Walker] Prentice Hall: New York
3. Wahlbin, K., Gaynor, C., Abrams, O. J., Cobanoglu, C., & Xiong, L. (2010). Lodging Industry Primer for Creating an Accessible Web Presence. American Hotel and Lodging Association.
4. Cobanoglu, C. (2010). Technology in the Restaurant Industry. [Book Chapter] in The Restaurant: From Concept to Operation [Walker] Wiley : New York ISBN-13: 978-0470626436
5. Cobanoglu, C. (2010). Hospitality Information Technology. [Book Chapter] in
Introduction to Hospitality Management [Walker] Prentice Hall: New York
6. Cobanoglu, C. (2010). Hospitality Information Technology Section in each chapter of Human Resources Leadership in Hospitality [Walker] Prentice Hall: New York
7. Cobanoglu, C., Blasik, S., & Haley, M. (2009). Computer Systems Failure
Contingency Planning. American Hotel and Lodging Association.
8. Collins, G. & Cobanoglu, C., (2008). Hospitality Information Technology:
Learning How to Use it. 6th Ed. Kendall Hunt.
9. Cobanoglu, C. (2008). Hotel Technology. [Book Chapter] in in Check-out: Managing Hotel Operations [Vallen & Vallen] Prentice Hall: New York. ISBN: 9780132059671
10. Cobanoglu, C. & Frew, A. (2007). [Eds.] Proceedings of the Hospitality
Information Technology Association Conference. Axon Imprint: Orlando. FL
11. Moreo, P. M., Sammons, G. & Cobanoglu, C. (2007). Hotel Operations
Simulation and Auditing Manual. Prentice Hall: New York. ISBN: 0-13-170461-3
12. Keiser, J., DeMicco, F., Cobanoglu, C. & Grimes, R., (2007). Analyzing and
Controlling Foodservice Costs, A Managerial & Technology Approach. 5th Ed.
ISBN: 0-1311-9112-8
13. Frew, A., O’Connor. P., & Cobanoglu, C. (2006). [Eds.] Proceedings of the
Hospitality Information Technology Association Conference. Axon Imprint:
Minneapolis, MN. ISBN: 978-0-9553276-1-2
14. Cobanoglu, C. & Heiberger, L. (2003). Electronic Procurement Applications and
Trends for the Food Service and Hospitality Industries. SV Books: Lecanto, FL.
ISBN: 0-9729039-1-7.
15. Collins, G., Cobanoglu, C., & Malik, T (2003). Hospitality Information
Technology: Learning How to Use it. 5th Ed. Kendall Hunt. ISBN: 0787252794
5.10. INVITED PRESENTATIONS
1. Cobanoglu, C. (2013). Tourism 2020: The Impact of Technology. Academy for Global Business Advancement Conference. Bangkok, Thailand. [KEYNOTE
PRESENTATION]
2. Cobanoglu, C. (2013). Cloud Tech is the Today and Tomorrow of Hosted Hospitality. ENCOUNTERS 2013 Conference, Porvoo, Finland. [KEYNOTE
PRESENTATION]
3. Cobanoglu, C. (2012). The Impact of Technology in Todays and Tomorrows
Hospitality and Tourism. 18th Annual Asia Pacific Tourism Association Conference. Taipei, Taiwan. [KEYNOTE PRESENTATION]
4. Cobanoglu, C. (2012). Tourism 2020. Research Symposium at the National
Kaohsiung University of Hospitality and Tourism. Kaohsiung, Taiwan. [KEYNOTE
PRESENTATION]
5. Cobanoglu, C. (2012). Certified Hospitality Technology Professional Exam Review.
The Hospitality Financial and Technology Professionals Annual Convention and Trade Show, Orlando, FL.
6. Cobanoglu, C. (2011). Certified Hospitality Technology Professional Exam Review.
Hospitality Industry Technology Exposition and Conference (HITEC), Austin, TX.
Technology Amenities on Hotel Guest Satisfaction. Hospitality Financial and
Technology Professionals Philadelhia Chapter Meeting, Philadelphia, PA.
8. Cobanoglu, C., Brewer, P., Smith, K., Dis, T. & Kim Sunny (2009, November 7).
The International Hotel, Motel and Restaurant Show, New York, NY.
9. Berezina, E. & Cobanoglu, C. (2009, September 18). Does IT matter in hotels?
Hospitality Financial and Technology Professionals Annual Convention, Las Vegas,
NV.
10. Cobanoglu, C. (2009, July 15). The Future Hotel Room: Challenges and Opportunities. Kusadasi Professional Hoteliers Association Seminar. Kusadasi, Aydin, Turkey.
11. Cobanoglu, C. (2009, May 14). The Impact of Technology on Customer in
Commercial Food Service Organizations. Future Challenges in Professional Kitchens
Conference. Applied Sciences University of Mikkeli, Finland.
12. Cobanoglu, C. (2009, April 16). Designing the Hotel Room (X-Room) of the Future through Students' Eyes. Lilly-East Conference on College and University Teaching, Newark, DE.
13. Cobanoglu, C. (2009, March 11). The Impact of Technology in Hotels: Future Predictions. University of Nevada, Las Vegas (Guest Speaker in Dr. Erdem’s Hotel Operations Class).
14. Cobanoglu, C. (2009). The Hotel of the Future: The Role of Technology. [Keynote]
Yasar University, Izmir, Turkey.
15. Cobanoglu, C. (2009). The Impact of Technology in Hospitality and Tourism: Future Predictions. [Keynote] Yeditepe University, Istanbul, Turkey.
16. Cobanoglu, C. (2009). The Strategic Importance of Technology in Hotels: A Futuristic Approach. Bogazici University, Istanbul, Turkey.
17. Bilgihan, A. & Cobanoglu, C. (2009). GPS as a Marketing Tool for Your Restaurant.
The International Restaurant Show, Las Vegas, NV.
18. Cobanoglu, C., Denney, D., & Starmer, D. (2009). Payment Card Security. The
Annual International Foodservice Technology Conference and Exhibition, Orlando,
19. Cobanoglu, C., Bilgihan, A., & Kalkan, K. (2009). The Impact of Wi-Fi Service in a Restaurant on Patron's Intention of Re-visit. The Annual International Foodservice
Technology Conference and Exhibition, Orlando, FL.
20. Cobanoglu, C. (2009). GPS as a Marketing Tool for Restaurants: Opportunities and Limitations. The Annual International Foodservice Technology Conference and Exhibition, Orlando, FL.
21. Cobanoglu, C., Fernandez-Young, A., & Buhalis, D. (2009). eTourism Education.
The Sixteenth International Conference on Information Technology and Travel & Tourism, Amsterdam, Netherlands.
22. Werthner, H. Cobanoglu, C., Basha, E., Buhalis, D., Thraenhart, J., & Pollock, A. (2009). eTourism: the Future challenges and research required. The Sixteenth
International Conference on Information Technology and Travel & Tourism,
Amsterdam, Netherlands.
23. Cobanoglu, C. (2008). Certified Hospitality Technology Professional Exam Review.
Hospitality Industry Technology Exposition and Conference (HITEC). Austin, TX.
24. Madanoglu, M. & Cobanoglu, C. (2008). Give Your Restaurant an Edge: Put it in on a GPS Map. The International Restaurant Show, Las Vegas, NV.
25. Cobanoglu, C. (2008). Experimental Guestroom Project at the University of Delaware. Decision Science Institute 39th Annual Meeting, Baltimore, MD. 26. Cobanoglu, C. (2008). Designing the Hotel of the Future: The Case Study of
Experimental Guestroom at the University of Delaware. Temple University, Philadelphia, PA.
27. Cobanoglu, C. (2008). Designing the Hotel of the Future: The Case Study of Experimental Guestroom at the University of Delaware. United Nations World Tourism Organization Ulysses Conference, Madrid, Spain.
28. Moreo, A., Beldona, S., Cobanoglu, C. & Cummings, P. (April 17, 2008). Green consumption in the Hotel Industry. Hospitality Financial and Technology
Professionals Greater Philadelphia Chapter Meeting, Newark, DE.
29. Cobanoglu, C. (2007). Certified Hospitality Technology Professional Exam Review.
The Hospitality Financial and Technology Professionals Annual Convention and Trade Show, Jacksonville, FL.
30. Cobanoglu, C., Demirciftci, T., Beldona, S. & Cummings, P. (2007). Lowest rate guaranteed! Really? The Hospitality Financial and Technology Professionals Annual
Convention and Trade Show, Jacksonville, FL.
Professional Exam Review. Hospitality Industry Technology Exposition and
Conference (HITEC), Orlando, FL.
32. Cobanoglu, C., Brooks, S., Dworaczyk, R., Johnson, G., & McDonald, C.
(November 6, 2006). Mobile POS- What Operators Love and Hate about Them. 11th
Annual Food Service Technology Exposition (FSTEC), Long Beach, CA.
33. Cobanoglu, C. (October 19, 2006). Bridging the Communication Gap Between I.T. and the "Userverse". The Hospitality Financial and Technology Professionals Annual
Convention and Trade Show, Vancouver, BC, Canada.
34. Cobanoglu, C. (October 18, 2006). Certified Hospitality Technology Professional Review. The Hospitality Financial and Technology Professionals Annual Convention
and Trade Show, Vancouver, BC, Canada.
35. Inge, J. Cobanoglu, C., Patrick, R., Barbieri, D., Bloss, R., Furrer, A. & Perkins, D. (2006). Property Management Systems: How Do You Refresh Something so Mature?
6th Hospitality Operations and Technology Conference, Dallas, TX.
36. Cobanoglu, C. (2005). Wireless and Beyond. The Hospitality Financial and
Technology Professionals Annual Convention and Trade Show, Mrytle Beach, SC.
37. Cobanoglu, C. & Miller, W. (October 29, 2005). Certified Hospitality Technology Professional Review. The Hospitality Financial and Technology Professionals
Annual Convention and Trade Show, Mrytle Beach, SC.
38. Cobanoglu, C. & Heiberger, L. (2005). Credit card processing, security and CISP compliance. Hospitality Industry Technology Exposition and Conference (HITEC), Los Angeles, CA.
39. Kistner, M., Dickinson, C., & Cobanoglu, C. (2005). What keeps the hospitality industry from making the right technology investments- Even when they are staring us in the face. International Hotel/Motel & Restaurant Show, New York City, NY. 40. Cobanoglu, C. (2005). Securing Hotel Networks: Potentially a Hacker’s Paradise.
Hospitality and Foodservice Technology Tradeshow and Conference (HOSTEC-ASIA), Hong Kong, China.
41. Cobanoglu, C. (2005). How to Select Property Management System. Hospitality and
Foodservice Technology Tradeshow and Conference (HOSTEC-ASIA), Hong Kong,
China.
42. Cobanoglu, C. (2005). Best and Worst Practices of Hotel and Restaurant Websites.
Hospitality and Foodservice Technology Tradeshow and Conference (HOSTEC-ASIA), Hong Kong, China.
43. Cobanoglu, C. (2005). Computer Network Security in Hotels. Informatics Institute
Seminar. Middle East Technical University, Ankara, Turkey.
44. Cobanoglu, C. (2005). The Use of Technology in Hotels. Distinguished Speaker Series, School of Hotel and Tourism Administration, Mersin University, Mersin, Turkey.
45. Cobanoglu, C. (2005). Certified Hospitality Technology Professional Review.
Mid-Jersey Hospitality Financial and Technology Professionals Chapter.
46. Cobanoglu, C. & Cougias, D. (2004). 2004 Food Service Network Security Survey.
9th Annual Food Service Technology Exposition, Orlando, FL.
47. Cobanoglu, C. (September 16, 2004). Hotel Network Security. HFTP Greater Puget
Sound (Seattle) Chapter, Seattle, WA.
48. Cobanoglu, C. & Cougias, D. (2004). 2004 Hotel Network Security Survey.
Hospitality Industry Technology Exposition and Conference (HITEC), Dallas, TX.
49. Cobanoglu, C. (2003). Technology for a Hotel. EURHOTEC/ Hospitality and
Foodservice Technology Tradeshow and Conference (HOSTEC), Birmingham, UK.
50. Cobanoglu, C. & Cougias, D. (2003). Security: What to watch for and how to prevent attacks. The Annual International Foodservice Technology Conference and
Exhibition. Long Beach, CA.
51. Miller, B. & Cobanoglu, C. (2003). From e-purchasing to e-procurement: Steps to maximize your ROI. The Hospitality Financial and Technology Professionals Annual
Convention and Tradeshow, Orlando, FL.
52. Cobanoglu, C. (2002). General Session: Loyalty Programs and the Evolution of the Gift Card. 7th Annual Food Service Technology Exposition, Orlando, FL.
53. DeMicco, F., Cobanoglu, C. & Cetron, M. (2002). Balancing High-Tech and High- Touch in Hospitality. HSMAI Marketing Review, 20 (2), 30-34.
54. Connolly, D. & Cobanoglu, C. (2002). Digital Divide: A Practical Guide for the Hospitality Industry. Hospitality Industry Technology Exposition and Conference
(HITEC), Chicago, IL.
55. Cobanoglu, C. (2002). Certified Hospitality Technology Professional Exam Review.
2002 Annual Hospitality Financial and Technology Professional Convention, Austin,
TX
56. Hamilton, M. & Cobanoglu, C. (2002). Restaurant Web Sites That Work & Restaurant Web Sites That Don't. 7th Annual Multi-Unit Restaurant Technology
Conference, Las Vegas, NV.
57. Cobanoglu, C. (2002). Operational CRM Trends and Strategies. EURHOTEC/
Hospitality and Foodservice Technology Tradeshow and Conference (HOSTEC),
London, UK.
58. Cobanoglu, C. (2002). Electronic Payments: Customer expectations and market abilities. EURHOTEC/ Hospitality and Foodservice Technology Tradeshow and
Conference (HOSTEC), London, UK.
59. Cobanoglu, C. & Connolly, D. (2001). Competing in an eWorld. Food Service
Technology Conference (FS-TEC), Dallas, TX.
60. Cobanoglu, C. (2001). E-Commerce Primer. Hospitality Industry Technology
Exposition and Conference (HITEC), Orlando, FL.
5.12. GRANT PROPOSALS & RESEARCH PROJECTS
1. Cobanoglu, C., McManemon, J., Shatskikh, A., Beese, E., & Bogicevic, V. (2012). Hospitality bridging Healthcare. Blake Hospital, Bradenton, FL ($5,000). Funded.
2. Cobanoglu, C. & Malan, G. (2012). Creating curriculum for M3 Accknowledge Hotel Accounting Software. M3 Accounting Services, Tampa, FL. ($50,000). Funded.
3. Cobanoglu, C. & Malan, G. (2012). Renovating Vernona Restaurant. The Ritz-Carlton Sarasota. ($15,000). Funded.
4. Cobanoglu, C., Christodoulidou, N., & Berezina, K. (2010). Managing Distribution Channels in Hotels Primer. American Hotel and Lodging Association ($16,500). Funded.
5. Miller, B., Cobanoglu, C., & Kwansa, F. (2009). The development and
implementation of e-portfolio for Hotel, Restaurant and Institutional Management Students at the University of Delaware. The Center for Educational Effectiveness, University of Delaware ($16,550). Funded
6. Cobanoglu, C. & Berezina, K. (2009). An Analysis of Data Flow of Credit Card Cardholder Data. Unified Compliance Framework. ($5900). Funded.
7. Cobanoglu, C. & Abrams, J. (2009). Web Accessibility in Hotels Primer. American Hotel and Lodging Association ($12,900). Funded.
8. Cobanoglu, C. & Bilgihan, A. (2009). An Analysis of In-Room Technologies. Nintendo Corporation ($12,000). Funded.
9. Cobanoglu. C. & Blasik, S. (2009). Computer System Failure Contingency Planning Primer Update. American Hotel and Lodging Association ($3500). Funded.
10. Cobanoglu, C. & Berezina, K. (2009). The Impact of Hotel Technology in Hotel Guests’ Satisfaction. American Hotel and Lodging Association. ($9000). Funded. 11. Cobanoglu, C. & Clavijo, H. (2009). Research and educational partnership on
hospitality technology and pricing models using revenue management techniques. Partnership University Fund (PUF) ($360,000). Not Funded.
12. Cobanoglu, C. (2009). Implementation of InnRoad Web-based Property Management System in a Hospitality Technology Course. ($27,000). Funded. 13. Cobanoglu, C. & Erdem, M. (2009). 11th Annual Restaurant Technology Study.
A study conducted for Hospitality Technology Magazine. $4000 Funded. 14. Cobanoglu, C. (2008). 10th Annual Restaurant Technology Study. A study
conducted for Hospitality Technology Magazine. $4000 Funded.
15. Cobanoglu, C. (2007). 9th Annual Restaurant Technology Study. A study conducted for Hospitality Technology Magazine. $4000 Funded.
16. Cobanoglu, C. (2007). Best Restaurant Web Study. A study conducted for
Hospitality Technology Magazine. $2000 Funded
17. Cobanoglu, C. (2007). Best Hotel Web Study. A study conducted for Hospitality
Technology Magazine. $2000 Funded
18. Cobanoglu, C., Sullivan, B., Sullivan, J., Nelson, R. (2007). An analysis of Inncomm Digital Guest Assistant and Energy Management System use in experimental guestroom. ($27,650). Funded.
19. Cobanoglu, C., DeMicco, F., Sullivan, B., Sullivan, J., Nelson, R. (2007). An analysis of Microsoft Media Center use in experimental guestroom. ($3500). Funded.
20. Cobanoglu, C., Sullivan, B., Sullivan, J., Nelson, R. (2007). An analysis of Teleadapt Universal Battery Charger use in experimental guestroom. ($750). Funded.
21. Cobanoglu, C. (2007). 9th Annual Restaurant Technology Study. Hospitality Technology Magazine. ($10,628.50). Funded.
22. Cobanoglu, C. (2006). Annual Lodging Technology Survey. American Hotel & Lodging Association Educational Foundation. ($16,512). Not-funded.
23. Cobanoglu, C. (2006). Best Restaurant Web Study. A study conducted for
Hospitality Technology Magazine. $1500 Funded
24. Cobanoglu, C. (2005). Best Restaurant Web Study. A study conducted for
Hospitality Technology Magazine. $1500 Funded
25. Cobanoglu, C. (2004). Best Restaurant Web Study. A study conducted for
Hospitality Technology Magazine. $1500 Funded
26. Cobanoglu, C. (2003). Best Restaurant Web Study. A study conducted for
Hospitality Technology Magazine. $1500 Funded
27. Cobanoglu, C. (2002). Best Restaurant Web Study. A study conducted for
Hospitality Technology Magazine. $1500 Funded
28. Cobanoglu, C. (2004). CHTP Exam Review and Update. Hospitality Financial and Technology Professionals ($5870). Funded.
29. Cobanoglu, C. (2004). Integrating “Delphi Sales and Catering Software” into HRIM 187-Introduction to Hospitality Technology course. ($645,000) Funded. 30. Cobanoglu, C. (2004). Developing E-Tourism Undergraduate Degree. The
LEONARDO DA VINCI Study Visit Program. (€ 1,500). Funded
31. Ertuna, C., Cobanoglu., C. & Collins, A. (2004). Developing Internship Policies for Tourism and Hotel Management Students. The LEONARDO DA VINCI mobility program (Procedure A - Exchange) (€ 8,500) (Funded)
32. Conrade, G. & Cobanoglu, C. (2002). Online Testing for ARAMARK. $25,800 (Funded)
33. Raths, J., Hofstetter, F., Jacobson, E., Orzada, B., Cobanoglu, C., Shade, D. (2002). Electronic Portfolios as a Vehicle for Student Growth. University of Delaware, Center for Teaching Effectiveness Awards for Advanced and Emerging Technology in Instructional Contexts. ($15,000) Funded.
34. DeMicco, F. J., Conrade, G., & Cobanoglu, C. (2002). Proposal for America and The Global Community Initiative Research Award. ($9,380) (Not-funded)
35. Cobanoglu, C. (2002). SMARTer Kids Grant for SMART Roomware products Grant. $500 (Funded)
36. Moreo, P. J., DeMicco, F. S., Martin, L. M., Andrew, W.P., Cobanoglu, C. (2002). U.S./E.U. Hospitality education collaboration- FIPSE Grant Request for 2002. $200,000 (Not-funded).
37. Cobanoglu, C. (2001). An analysis of business travelers’ hotel selection and satisfaction. Submitted to Wyndham International. $3,000. (Funded).
38. Cobanoglu, C. & Conrade, G. (2001). Web-based Marketing & Training. University of Delaware Instructional Improvement Grant. $7,193.95. (Funded). 39. Ryan, B., Beck, J., & Cobanoglu, C. (2000). The impact of technology and the
Internet in the lodging industry. Submitted to American Hotel Foundation, Washington, D.C. $15,002 (Not funded).
40. Cobanoglu, C. (1999). Effective Web Site Development for Oklahoma Clubs.
$500. (Funded).
41. Ryan, B. & Cobanoglu, C. (1998) National Association of College & University Food Services Professional Practices Self-Assessment Electronic Manual. $ 5,000 (Funded)
42. Cobanoglu, C. & Ryan, B. (1998) An Assessment of the effects of the
technology in Oklahoma lodging properties. $ 350 (Funded) Oklahoma Hotel and Motel Association
43. Cobanoglu, C. (1994-1995).The Cost Control Program of a five-star hotel. Hotel Ramada Mersin Mersin, Turkey $ 5,000. (Funded)
5.15. SUPERVISION AND ADVISEMENT OF STUDENT RESEARCH PROJECTS, THESES, AND DISSTETATIONS
1. Gunce Malan (2012). (Master of Science Student). (Thesis Committee Chair) 2. Anna Shatskikh (2012). (Master of Science Student). (Thesis Committee
Member)
3. Katerina Berezina (2012). (Doctoral Student). (Dissertation Committee Member) (University of Florida).
4. Anil Bilgihan (2012). (Doctoral Student). (Dissertation Committee Member) (University of Central Florida).
5. Katerina Berezina (2010). (Master of Science Student). Title: The Impact of Information Security Breach on Hotel Guest Revisit Intentions. (Thesis
Committee Chair)
6. Stephen Blasik (2010). (Master of Science Student). Title: Evaluating The Effectivness of Club Websites in the U.S.A. (Thesis Committee Member)
7. Anil Bilgihan (2009). (Master of Science Student). Title: An Analysis of In-Room Entertainment Systems. (Thesis Committee Chair)
8. Kutay Kalkan (2009). (Master of Science Student). Title: An Analysis of PCI Compliance in U.S. Restaurants. (Thesis Committee Chair)
9. Krystal Peters (2009). (Master of Science Student). Title: RFID Technology: An Ethical Exploration of Consumer Perceptions, Privacy and Security (Thesis Committee Member)
10. Lina Xiong (2008). (Master of Science Student). Title: Web Accessibility of U.S. based hotel and restaurant websites. (Thesis Committee Chair)
11. Andrew Moreo (2008). (Master of Science Student). Title: Green Consumption in the Hotel Industry: An Examination of Consumer Attitudes. (Thesis Committee Member)
12. Justin Cetron (2007). (Master of Science Student). Title: Wireless Acceptance in a University Setting Using the Unified Theory of Acceptance and Use of
Technology. (Thesis Committee Chair)
13. Tevfik Demirciftci (2007). (Master of Science Student). Title: An Analysis of Distribution Channel Parity and Yield Management Practices in US Hotels. (2007). (Thesis Committee Chair)
14. Celeste Mozeik. (2007). (Master of Science Student). Title: Customer Adoption of Online Restaurant Services: A Multi-Channel Approach. (Thesis Committee Member)
15. Deniz Ayaz (2006). (Undergraduate Research Study). Title: The Impact of Information Search Behavior on Hotel Service Quality, Value and Behavioral Intentions in Turkey. (Thesis Committee Chair)
16. Kip Horton (2007). (Executive Master Thesis, SSTH).Title: Why Do Associates Leave Sales Positions And Can We Predict Those That Will? (Thesis Committee
Chair)
17. Isabella Miguel (2006). (Executive Master Thesis, SSTH). Title: Swiss Tradition Faces the 21st Century. (Thesis Committee Chair)
Relationship Management in the Hospitality Industry” Department of Graduate Studies of the HTW Hochschule für Technik und Wirtschaft Chur, Switzerland. (Thesis Committee Chair)
19. Jonathan Powley (2003). (Undergraduate Thesis): Title: “Online Motivators for Travel Purchases.” (Thesis Committee Chair)
20. John Lo (MBA Thesis) (2002). Determinant Factors In Hotel Selection: A Comparative Analysis of The Business Traveler Segment Post September 11th Simon Fraser University. (Thesis Committee Member)
5.14. JOURNAL EDITOR/MEMBER OF EDITORIAL BOARD
1. Editor, Journal of Hospitality and Tourism Technology (2008- Present)
2. Internet Editor, International Journal of Hospitality and Tourism Administration (2008- 2012)
3. Editorial Board Member, Cornell Hospitality Quarterly (2012-Present) 4. Co-Chair, Minitrack for Green, Eco-Friendly and Sustainable Tourism
Practices and the Role of Information Technologies. 19th Americas Conference on Information Systems (AMCIS) 2013
5. Editorial Board Member, FIU Review (2011-Present)
6. Editorial Board Member, Journal of Hospitality Marketing and Management, (2010-Present)
7. Editorial Board Member, Journal of Quality Assurance in Hospitality and Tourism, (2010-Present)
8. Editorial Board Member, International Journal of Contemporary Hospitality Management, (2007-Present)
9. PhD. Workshop Co-Chair, International Federation for IT in Travel and
Tourism ENTER Conference, Innsbruck, Austria. (2008).
10. Conference Chair, Hospitality Information Technology Association Conference,
Orlando, FL (2007)
11. PhD. Workshop Co-Chair, International Federation for IT in Travel and
Tourism ENTER Conference, Ljubljana, Slovenia. (2007).
