Release 3.4.0
Control Centre Guide
SATEON Release 3.4.0 Control Centre Guide
Issue 1.0, released November 2017 Disclaimer
Copyright © 2017, Grosvenor Technology. All rights reserved.
SATEON and the SATEON logo are trademarks or registered trademarks of Grosvenor Technology. All other brands, names, or trademarks appearing in this document are acknowledged as the trademarks of their respective owners.
No part of this document may be reproduced in any form or by any means for any purpose without the written permission of Grosvenor Technology.
Whilst we make every effort to ensure the accuracy of our publications, Grosvenor Technology assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents
Preface ... 6
About Sateon ... 6
About this guide ... 6
Related documents ... 7
Technical support ... 7
Introduction ... 8
About the Control Centre module... 9
About event reporting ... 9
Event Profiles ... 9
Incidents ... 10
The Control Centre main page ... 10
Managing incidents ... 12
About incidents ... 13
Enabling the Incidents system mode... 13
Viewing current incidents ... 14
Dealing with a new incident... 17
Acknowledging an incident... 17
Adding a note to an incident ... 18
Closing an incident ... 19
Viewing live events ... 20
About live events ... 21
Monitoring events as they occur ... 21
Controlling system elements from reported events ... 23
Monitoring areas and people... 24
Printing a muster report ... 28
Placing personnel on a watch list ... 30
Monitoring and managing devices ... 33
About monitoring devices... 34
Monitoring specific devices ... 34
Monitoring a controller ... 36
Monitoring a port... 37
Monitoring a door ... 37
Monitoring a reader ... 38
Monitoring an input ... 38
Monitoring an output or output group ... 39
Monitoring an area ... 39
Monitoring personnel ... 40
Monitoring a token ... 41
Monitoring a system mode ... 42
Viewing devices in an abnormal state ... 42
Using the Faces option ... 45
About the Faces option ... 46
Licensing ... 46
Setting up the Faces option ... 47
Setting up default settings for Faces ... 47
Selecting readers... 48
Monitoring faces associated with read events ... 49
History view ... 52
Pausing the Faces display ... 52
Changing the picture size ... 52
System objects – properties and commands ... 54
Viewing details of system objects ... 54
About properties ... 56
About control commands ... 56
Details of properties and commands ... 56
Area objects ... 56
Backup job objects ... 57
Blade objects ... 57
Command Invoker objects ... 58
Controller objects ... 58
Destination objects ... 60
Event Gateway objects ... 61
Event Gateway Forwarding Rule objects... 62
IndigoVision Controller objects ... 62
Input objects ... 62
Notification Rules objects ... 63
Offline Lock objects ... 63
Output objects ... 63
Personnel objects ... 63
Port objects... 64
Reader objects ... 64
Reader Action objects ... 65
Salto objects ... 65
Schedulable Report Job objects ... 65
Scheduled Item objects ... 65
Service objects ... 66
Simplex objects ... 66
System Mode objects ... 66
Time Schedule objects... 66
Token objects ... 67
Preface
This document provides information on the Control Centre within Sateon, which enables you to continuously monitor events occurring within the access control system in real time, to deal with reported serious incidents and to manage or control specific elements of the system.
This version of the document relates to Sateon Release 3.4.0. It may not include changes incorporated in later versions of the software.
Date of latest update: November 2017.
About Sateon
Sateon Advance is a powerful yet easy-to-use browser-based access control system that allows users to manage and monitor physical access to sites. It integrates access control, alarm and incident monitoring, visitor management and reporting facilities.
Based around a set of SQL databases, it allows system managers and security staff in any location to set up, view and monitor data about personnel, access cards/tokens, the system hardware, access permissions and reported events.
Sateon is installed on a central server, and can then be accessed from any location via a browser-based interface. No software needs to be installed on the client PCs.
About this guide
This document describes how to use the Sateon Advance Control Centre which allows security staff to view system events in real-time, action reported security alerts and monitor and control elements of the access control system.
This guide includes the following information:
• Section 1 – Introduction. This section provides an overview of the Control Centre module and its various functions.
• Section 2 – Managing incidents. This section explains how to view and acknowledge urgent alerts occurring anywhere in the system.
• Section 3 – Viewing live events. This section explains how to view reported system events throughout the system as they occur.
• Section 4 – Monitoring areas and people. This section details how to view specified secure areas, monitor the people in them and how to put specific individuals on a “watch list”.
• Section 5 – Monitoring and managing devices. This section explains how to monitor and control elements of your Sateon system from the Control Centre and how to check system elements that are in an unexpected or insecure state. • Section 6 – Using the Faces option. This section explains the Faces option which
allows you to view images of personnel associated with token reads.
• Appendix A – System objects – properties and commands. This appendix details the properties of each object type in the system and the commands that can be issued to them within the Control Centre.
Note: Representations of screens in this document are shown for general illustration only. There may be some differences in the screens you see, depending on the operating system and the computer configuration.
Related documents
The following Sateon documents may also be useful:
• The Sateon Personnel Module Guide. Explains how to set up the people who will use the system and the tokens they use to gain access to the site.
• The Sateon Access Control Guide. Explains how to set up the data in the access control module of Sateon Advance which includes access permissions, time patterns, areas and system hardware.
• The Sateon Event Configuration Guide. Details how to set up the way in which system events are reported, tagged and used within the system.
• The Sateon System Administration Guide. Includes information about system administration, including licensing the software, setting up system users and user groups and defining their access to data.
There are also several guides to optional features of Sateon including interfaces to third-party systems such as fire panels and CCTV systems.
Technical support
For further assistance with Sateon Advance, please contact Grosvenor Technology Technical Support as follows:
Email: [email protected] Telephone: +44 (0)1279 838000
Section 1
Introduction
This section provides a general introduction to the Control Centre within Sateon.
• For general information about the capabilities of the Control Centre, see About the Control Centre module on page 9.
• For general information about events and the way they are reported, see About event reporting on page 9.
About the Control Centre module
The Control Centre module in Sateon allows security staff to continuously monitor the access control system in real time. Users can deal with reported serious incidents, view personnel movements and manage or control elements of the system.
It includes features that enable you to do the following:
• View system events in real-time as they occur, filtered by type of event or location if required.
• View and manage serious incidents occurring anywhere in the system.
• Monitor and control your Sateon system including people, tokens, inputs, outputs, doors and areas.
• Place selected people on a watch list, so they can be monitored specifically. • Monitor specific secure areas and the people in them.
• Print a muster report.
• Activate and deactivate a system mode.
• View photos in real-time of people attempting access at selected readers. To access these features, choose the Control Centre option at the top of the page.
About event reporting
The Control Centre reports system information in the form of events.
An event is any occurrence that is reported from any object within the access control system. System objects include all the hardware elements of the system (such as controllers, doors, readers and inputs), as well as personnel and tokens and logical objects (such as system modes and areas). Third-party systems such as CCTV systems and fire alarms can also report events to Sateon.
Most objects can report a range of conditions which can be related to normal operation as well as faults. For example, a door can report a range of events, including Door Closed, Door Unlocked, Door Wedged, Door Forced, and so on. For particular situations, you may only see some of these events – for example you may only need to see
potential problems, such as Door Wedged and Door Forced events.
Event Profiles
An event profile defines a specific set of events, identified by one or more topics. It is used when selecting the events to view on the main Control Centre screen.
engineers. Some event profiles are provided by default; you can amend these if you wish or set up new ones.
Incidents
An incident is a type of serious event that is reported separately and needs further investigation, such as a door that has been forced, or a power failure. Incidents are specific to your system and are allocated a priority, with 1 being the highest priority. Incidents generally need to be dealt with quickly. Depending on the procedures in place within your organisation, you will need to respond to an incident, either by contacting someone or performing some action yourself. You can then mark the incident as Acknowledged, and record the response you have made.
The incident definition can include instructions for specific actions to be carried out when the incident occurs.
Once the incident has been investigated and dealt with satisfactorily, you can close it. Note: The information displayed within the Control Centre pages depends on the way in which the system has been set up; what event profiles have been set up for viewing and what system events are classified as incidents. You can set up and configure the way in which events are reported. For information about setting up event reporting, see the Sateon Event Configuration Guide.
The Control Centre main page
To access the Control Centre, choose the Control Centre option at the top of the page The Control Centre page appears as follows:
This screen is divided into several important areas of information.
• The Event Profile drop-down at the top right of the screen allows you to choose a specific event profile. Different event profiles display different sets of events, and various different event profiles can be set up for different situations or users. Some profiles may require you to add information or provide a reason when closing incidents.
• The upper pane is used to display incidents. This is a type of serious event that requires further investigation, such as a door that has been forced, or a power failure. Incidents are allocated a priority, with 1 being the highest priority.
• The lower pane is used to display live events and to manage the system. An event is an occurrence that is reported from an element within the access control system. Various elements in the system (including controllers, doors, readers, inputs, ports and areas) can raise a range of conditions in various circumstances. For example, a door can report a range of events, including Door Closed, Door Unlocked, Door Wedged, Door Forced, and so on.
The tabs across the top of this pane enable you to monitor and manage different aspects of the system:
• Events – this tab displays real-time events associated with a selected profile. See
Viewing live events on page 20.
• Maps – if maps have been set up on the system, this tab allows you to view a visual representation of the site and the status of various elements of the system. See the Sateon Maps Module Guide. Note that support for maps is a separate licensable Sateon option.
• Watches – this tab enables you to set up and monitor watch lists for specific personnel. See Placing personnel on a watch list on page 30.
• Areas – this tab lists the areas within the site and the personnel currently in them. This page also allows you to change the status of particular people in relation to an area and print muster reports. See Viewing details of areas on page 25.
• Devices – this tab lists the individual elements of the access control system,
indicates their current state and allows you to manage the device. For example, you can lock a door, isolate an input, or operate an output. See Monitoring and
managing devices on page34.
• Abnormal States – this tab lists all the elements of the access control system that are in an unexpected or insecure state, such as doors that are unlocked, inputs that are activated or controllers that are off-line. See Viewing devices in an abnormal state on page 42.
• Faces – this tab displays the pictures of personnel associated with token reads, allowing you to check the photo against the person who has entered the door. Note that the Faces option is a separate licensable Sateon module. See Using the Faces
Section 2
Managing incidents
This section explains how to view and acknowledge urgent alerts occurring anywhere in the Sateon system. It includes the following:
• General information about incidents is given in About incidents on page 13.
• For information about the way incidents are displayed, see Viewing current incidents on page 14.
• For details of how to deal with a new incident, see Dealing with a new incident on page 17.
About incidents
Within Sateon an incident is a type of serious event that is reported separately on the Control Centre screen and needs further investigation. For example, a forced door, a fire alarm or a power failure would normally be reported as an incident.
A number of incidents are included by default within Sateon when it is first installed and you can set up additional incidents. You can also define reasons for closure of incidents, which are also system-specific. For details, see the Sateon Event Configuration Guide. Incidents are allocated a priority, with 1 being the highest. The incident definition can include instructions for specific actions to be carried out when the incident occurs, for example: “Anti-passback failed in secure area. Send a guard to investigate security breach”.
The incidents you see depend on the event profile you are using, and can be tailored for different groups of users.
Note: When Sateon is first installed, the Incident Mode is not enabled by default, which means that no incidents will be raised. This is to avoid many incidents being raised when the system is first commissioned. In order for incidents to be reported in the Control Centre, you will need to enable the Incidents Mode.
Incidents generally need to be dealt with quickly. Once you have checked the incident and either contacted someone or performed some action, you can Acknowledge it, and record the response you have made.
Once the incident has been investigated and dealt with satisfactorily, you can mark it as Closed.
Note: For details of how to set up incident reporting within Sateon, see the Sateon Event Configuration Guide.
Enabling the Incidents system mode
By default, the Incidents system mode is not activated when Sateon is first installed. This is to avoid many incidents being raised when the system is first commissioned.
Once you have set up core data we recommend that you activate the Incidents mode.
To enable the Incidents mode
1. Choose Control Centre.
2. Select the Devices tab and select System Mode. 3. Select the Incidents mode.
5. The following dialog appears.
6. Click Submit to activate the mode. Incidents will subsequently be reported.
Viewing current incidents
A count of the number of incidents appears at the top of the page. The current number of new, unacknowledged incidents (those with a status of Alert) is shown with a red border, while the number of Acknowledged incidents appears with an orange border:
The Incidents pane shows any current incidents that have not yet been closed.
Unacknowledged alerts appear at the top of the list and are indicated by the word Alert in red. If there are multiple alerts they appear in order of priority order – high priority incidents at the top of the list. Multiple alerts with the same priority appear in date/time order. Acknowledged incidents appear after the alerts. The following information is given about each incident:
Date/Time The date and time that the incident occurred.
Priority The priority of the incident. The lower the number, the more important the incident is.
Inc # Sequential incident number.
Status Either Alert (has not been acknowledged) or Acknowledged (has been acknowledged but not yet closed).
Source Type The type of object at which the alert was raised, such as Door or Controller.
Object The name of the specific object at which the alarm was raised. Description Name of the event that has occurred, such as Door Wedged. Additional information about the selected incident appears on the right of the page. • The Basic tab shows any Instructions about dealing with an incident of this type
• The Advanced tab lets you view details about the object that the alert was raised on:
Dealing with a new incident
When an incident occurs you probably need to deal with it directly. There is an audible warning to alert you that there is a new incident.
Note: Different sounds can be configured for different types of incident. See the Sateon Event Configuration Guide for details. Note that if your PC does not have a sound card you may not notice the incoming alert.
Depending on the procedures in place within your organisation, you will need to respond to an incident, either by contacting someone or performing some action
yourself. You can then mark the incident as Acknowledged, and record the response you have made.
Once the incident has been investigated and dealt with satisfactorily, you can mark it as Closed. You can set up specific reasons for closing incidents if you wish.
Acknowledging an incident
When you have checked that an incident is under investigation you can mark it as Acknowledged.
To acknowledge an incident
1. If you are not currently viewing the Control Centre, choose the Control Centre icon at the top of the page.
Alerts always appear at the top of the list.
2. Click on an incident in the Alert state from the list to highlight it
3. Press the Acknowledge icon (note this only appears when the incident is selected):
Adding a note to an incident
Once you have taken or recommended some action, you should record details in the Notes pane.
To add a note to an incident
1. Choose the incident (which can be in any state) from the list.
Note: Some profiles may be configured so that you must enter a note and/or a closure reason when closing an incident. In other cases it is optional. (This is defined on a profile basis, see the Sateon Event Configuration Guide for details.)
2. Select the Add Note icon that appears at the bottom-right of the screen. A dialog as follows appears:
3. Enter your comments, for example, what action you have taken.
Note: You do not need to record the date and time of your response as the system records this automatically.
Closing an incident
Once an incident has been investigated and dealt with satisfactorily, you can mark it as Closed. You can provide a reason for closure, such as False Alarm, or Problem Resolved. Note: Different closure reasons can be set up to cater for the requirements of your installation.
The system may be configured so that when an incident is closed, an explanatory note must be provided or a reason must be given. (This is defined on a profile basis, see the Sateon Event Configuration Guide for details.)
To close an incident
1. Choose Control Centre at the top of the page. Incidents appear at the top of the page.
2. Click on an incident in the Acknowledged state from the list. Acknowledged incidents always appear after Alerts:
3. Click the Close icon:
Note that this icon only appears when you click on the specific incident. 4. Depending on the profile settings, you may be required to select a reason for
closure, and/or complete a note about the incident.
5. Once closed, the incident will no longer be displayed on this screen.
Note: Incidents that have been closed within the Control Centre can be viewed within the Event Configuration module. See the Event Configuration Guide for details.
Section 3
Viewing live events
This section explains how events are reported in real-time on the Control Centre pages.
• General information about viewing events is given in About live events
on page 21.
• For details of viewing events, see Monitoring events as they occur on page 21.
• For details of managing Sateon objects, see Controlling system elements from reported events on page 23.
About live events
An event is any occurrence that is reported from any object within the access control system. Most objects in the system (including controllers, doors, readers, inputs, ports and areas) as well as external systems can raise a range of conditions in various
circumstances. For example, a door can report a range of events, including Door Closed, Door Unlocked, Door Wedged, Door Forced, and so on.
The Events tab of the Control Centre allows you to view the current events associated with an event profile in real-time, and where necessary enables you to manage devices. For example, you can lock/unlock a door or isolate/restore an input.
Note: The information displayed on the Control Centre pages depends on the way in which the system has been set up; in particular what event profiles have been set up for viewing and what system events are classified as incidents. For details of setting up this information, see the Sateon Event Configuration Guide.
Monitoring events as they occur
The Control Centre page allows you to view a specific set of events as they occur in real time. You do this by selecting an event profile which has been predefined to filter the specific events you are interested in.
An event profile defines a specific set of events, identified by one or more topics. As different users in different circumstances may need to view different sets of events, various event profiles can be set up.
For details of setting up event profiles see the Sateon Event Configuration Guide.
To view events as they occur
1. On the Control Centre page, choose an Event Profile from the drop-down at the top-right of the screen.
2. Ensure the Events tab is selected. All events matching this event profile are listed on the Events tab:
3. Events applicable to the selected profile appear in date/time order, most recent first.
Date/Time Date and time that the event occurred. Depending on how the profile has been set up, the event times may include the offset from UTC.
Source Type The type of system element, such as Door, Reader, Input. Object The name of the actual object on which the event occurred. Event Description Name of the event, including details of the person/token
involved where appropriate.
4. When you select a specific event, information about the status of the affected system object is displayed on the right. For example, if you choose an event related to a door, the information displayed is as follows:
For full details of the various properties of the system objects, see System objects – properties and commands on page 54.
Controlling system elements from reported events
The Control Centre allows you to view the status of the system elements associated with an event, and where necessary to manage affected system elements. For example, you can lock or unlock a door, isolate an input or activate a mode.
When you select an event in the list, appropriate control buttons appear in the panel on the right. These vary depending on the type of event selected; for example, the
following options appear when a door is selected:
For details of the commands that can be issued for various objects, see System objects – properties and commands on page 54.
The ability to control system elements depends on your access rights.
Note: You can also control hardware devices from the Devices tab on the Control Centre page.
Note: If your system has third-party equipment configured, such as CCTV systems or fire panels you may be able to control them directly as well. For details, see the appropriate documentation.
Section 4
Monitoring areas and people
This section details how to view specified secure areas, monitor the people in them and how to put specific individuals on a “watch list”.
• General information about the use of areas is given in About areas on page 25.
• For details of viewing areas, see Viewing details of areas on page 25. • For details of changing people’s status, see Changing the status of
selected personnel on page 26.
• For information about printing a muster report, see Printing a muster report on page 28.
• For information about monitoring particular people in your organisation, see Placing personnel on a watch list on page 30.
About areas
An area is a logical region within a physical site into which people (personnel and visitors) are placed when their token is read. You can record and monitor details of the people in an area. Areas can be used to restrict the number of people in a room, to detect unoccupied areas, to prevent passback violations, and so on.
Note that to effectively implement area control, readers must be installed at each entrance to and exit from the controlled area.
For details of setting up areas, see the Sateon Access Control Guide.
The Areas feature of the Control Centre enables you to monitor the people who are currently within an area. You can also print a muster report – a list of people currently in an area. You may need to do this regularly in secure areas or for emergency procedures including alarm tests.
You can also change the status of one or more people to Out of Area or to Unknown. You may want to do this to rectify a person’s anti-passback status if they have tailgated into an area and are failing anti-passback, or to reset people’s locations after a building evacuation.
Viewing details of areas
The Areas feature of the Control Centre enables you to display a list of the people who are currently within an area, with details of when and where they entered the area. You can also print a muster report – a list of people that are in an area at any time. You may need to do this regularly in secure areas or for emergency procedures including alarm tests.
To view a list of users in an area
1. On the Control Centre page, select the Areas tab at the top of the Live View pane. 2. Select the area you are interested in to list the people currently in the area:
Date/Time Date/time stamp indicating the time that this person entered the area (time of token read). Times are given as local times, with offset from UTC.
Description Full name of the person.
Token ID ID of the token used to enter this area.
Reader The reader at which the person entered the area.
To view information about the area
When you select an area on the Areas tab, details of the area appear on the right-hand pane:
This pane reports the various states of the area, including the current count and whether any of the restrictions have been exceeded.
From here you can change the status of all people in the area, if required.
Changing the status of selected personnel
You can change the status of one or more people in a specified area to Out of Area or to Unknown. You may want to do this to rectify a person’s anti-passback status if they have tailgated into an area and are failing anti-passback, or to reset people’s location to Unknown after a building evacuation.
You can also resynchronise the details displayed with the information held in the database.
To change the status of selected people in the area
1. On the Control Centre page, select Areas.2. Click the area you are interested in. The people currently in that area are listed in the pane.
4. To change the status of the person you have selected, click buttons that appear at the bottom of the page:
− Click Make Selected Unknown to change the status of the selected person to Unknown.
− Click Make Selected Out of Area to change the status of the selected person to Out of Area.
In either case, the person’s location will be corrected when they next use a token at a reader.
To change the status of all people within an area
1. On the Control Centre page, select Areas.2. Click the area you are interested in. The people currently in that area are listed. 3. To change the status of all personnel in the area, select buttons that appear in the
information panel on the right:
− Click Make All Unknown to change the status of everyone in the selected area to Unknown:
− Click Move Everyone From Area to change the status of everyone in the selected area to Out of Area:
4. In either case, people’s locations will be corrected when they next enter a defined area.
To resynchronise area information
1. On the Control Centre page, select the Areas tab.
2. Click the area you are interested in. The people currently in that area are listed
3. Click the Resync button that appears beneath the information panel on the right. This ensures that the information displayed matches the information in the Sateon database.
Note: This should not normally be necessary, as a person’s location/status should be corrected when the person next uses a reader.
Printing a muster report
A muster report lists all the personnel currently on site. It is typically printed in the case of an evacuation or other emergency.
The muster report printed from the Control Centre lists people in all defined areas. You can also print muster reports from the Reporting option, and this option allows you to select a specific area. For details, see the Sateon Reporting Guide.
To print a muster report
1. On the Control Centre page, select the Areas tab.
2. Click the Print Muster Report button at the bottom of the page:
4. The toolbar at the top of this page allows you to view and manage the report. Details are as follows:
− The page controls allow you to move between the various pages of the report (First, Previous, Next, Last):
− The Print control enables you to print the muster report using a standard Windows print dialog.
− The Export control allows you to convert the file to a different format, such as Excel, PDF or CSV.
For full details, see the Sateon Reporting Guide.
Note: You can also can configure a command invoker to automatically produce a muster report, for example, when a fire alarm is sounded. For more information, see the Sateon Event Configuration Guide.
Placing personnel on a watch list
The Watches feature allows you to monitor particular people in your organisation by checking when and where their tokens are read.
Note: Personnel watches only last for the duration of a session. Once you log out of Sateon the information is cleared.
To set up a watch list
1. On the Control Centre page, select the Watches tab:
2. To add a new person to the watch list, click the Settings icon at the top right of the page:
3. The following selector dialog appears:
4. To search for specific people, enter one or more characters from the name you are looking for and click the Search icon.
The display will list all personnel in which the characters appear in either the first name or surname. The search is not case-sensitive. If no match is found no personnel will appear.
5. Select checkboxes against the people you want to add to the watch list and click Apply. The selected watched personnel and their token IDs are listed under Watched Personnel.
To view people on a watch list
1. On the Control Centre page, choose the Watches tab.
2. The Watches tab shows the specific people on the watch list. When you select one of these people, all token reads associated with that person are listed in the Watched Reads pane, for example:
Section 5
Monitoring and managing
devices
This section explains how to monitor and control hardware devices and other elements of your Sateon system from the Control Centre and how to check system elements that are in an unexpected or insecure state. • General information about monitoring device status is given in About
monitoring devices on page 34.
• For details of viewing monitoring specific objects, see Monitoring specific devices on page 34.
• For information about viewing objects in an abnormal state, see
About monitoring devices
You can use the Devices tab of the Control Centre page to monitor objects within the system. These objects include:
• Hardware elements of the system including doors, controllers, ports, inputs, outputs and readers.
• Logical elements of the system such as areas, actions, system modes and logging services.
• Personnel and tokens. • External third-party systems.
You can see full details of the state of each item, and where necessary you can control selected elements of the access control system, such as locking doors, operating an output and so on.
Note: The actions you can perform depend on your access permissions.
Monitoring specific devices
You can use the Devices option on the Control Centre page to monitor elements within the access control system: areas, doors, controllers, ports, inputs, outputs, system modes and any external devices.
You can see full details of the state of each device, and where permitted you can issue commands to them, such as locking doors, operating an output and so on.
Note: The actions you can perform depend on your access permissions.
To view elements of the system
1. On the Control Centre page, choose the Devices tab.
2. All types of object within the system are listed in the Devices panel. If you choose one of these items, all configured instances of this type are listed in the Instances panel.
3. When you choose a specific instance, information about the state of the object is displayed in the panel on the right. Buttons at the bottom of this panel allow you to control the item, where appropriate. For example, if you choose Door, the screen displayed is of the following format:
The details within the status pane depends on the type of object. It lists various properties of the object and their current state. Any abnormal state is shown in red. A date/time stamp showing the date of the latest change of status appears next to each state. A blank value indicates that the particular property has not been reported. Icons below the status panel allow various controls to be operated.
For example, the following shows the state of a door:
Note: You can also monitor and manage system objects from events reported on the Events tab, and if you have maps configured, from the Maps tab.
If you have third-party devices configured, such as fire panels or intruder alarms, you may have additional objects configured.
Monitoring a controller
You can monitor and manage the controllers in your system on the Devices page of the Control Centre.
Select Controller in the Devices list to list all currently configured controllers:
When a controller is selected, its current properties are listed on the right pane. States in red indicate abnormal states which may need further investigation, such as the controller being offline.
Note: If a controller goes offline, all associated doors, inputs and outputs will also appear as offline.
If the Version - inactive is a later date than the Version - active, you may need to update the controller’s firmware. Contact Grosvenor Technical Support for details if necessary. You may need to reset the box if it has been offline or if the configuration has been changed. This reloads the information from the Sateon Comms Engine. You can do this by clicking the Reset button on the right-hand pane:
Note that the reset process may take a few minutes, during which time the controller will briefly be offline.
Monitoring a port
You can monitor and manage the ports in your system on the Devices page of the Control Centre.
Select Port in the Devices list to list all currently configured ports:
When a port is selected, its current properties are listed on the right-hand pane. You may need to reset the port if it has been offline or if the configuration has been changed. This reloads the information from the Sateon Comms Engine. You can do this by clicking the Reset button on the right-hand pane:
Monitoring a door
You can monitor and manage the doors in your system on the Devices page of the Control Centre. For example, you can lock doors or isolate switches.
Select Door in the Devices list to list all currently configured doors:
Monitoring a reader
You can monitor and manage the readers in your system on the Devices page of the Control Centre. For example you can inhibit or restore a reader.
Select Reader in the Devices list to list all currently configured readers:
When a reader is selected, its current properties are listed on the right pane.
You can control the status of the reader from the buttons on the right-hand pane. See
Reader objects on page 64.
Monitoring an input
You can monitor and manage the inputs in your system on the Devices page of the Control Centre.
Select Input in the Devices list to list all currently configured inputs:
When an input is selected, its current properties are listed on the right pane.
You can control the status of a selected input from the buttons on the right-hand pane. See Input objects on page 64.
Monitoring an output or output group
You can monitor and manage the outputs in your system on the Devices page of the Control Centre. For example, you can operate or reset them. You can also select an output group and control all the outputs together.
Select Output in the Devices list to list all currently configured outputs:
When an output is selected, its current state appears on the right-hand pane.
You can control the status of a selected output from the buttons on the right-hand pane. See Offline Lock objects
These are relevant to integrations with offline lock systems. For details, see the specific integration documentation
Output objectson page 63.
Monitoring an area
An area is a logical region within a physical site into which personnel are placed when their token is read.
You can view and monitor the areas in your system on the Devices page of the Control Centre. For example, you can view the number of people in an area and change the status of people in the area.
Note: You can also manage areas from the Areas tab, where more information is available. See Monitoring areas and people on page 24.
When an area is selected, its current properties are listed on the right pane. To change the status of the area, you can use the buttons on the right-hand pane. See Area objects on page 56.
For more detailed control of an area and selected personnel, use the Areas tab of the Control Centre.
Monitoring personnel
You can view and monitor the personnel in your system on the Devices page. Select Personnel in the Devices list to list all currently configured personnel:
When an individual is selected from the Instances list, the person’s photo, if present, appears in the right-hand pane.
The Where Last Seen field indicates the reader last used by this person, and the date and time. If the value is blank, this indicates that no token read data is available.
Note: The Where Last Seen field also appears on the Personnel record within the Access Control module.
Monitoring a token
You can view and monitor the tokens in your system on the Devices page of the Control Centre. If necessary you can suspend or reset them.
Select Token in the Devices list to list all currently configured inputs:
When a token is selected, its current properties are listed on the right pane.
You can control the status of a selected token from the buttons on the right-hand pane. See Token objects on page 67.
Monitoring a system mode
A system mode is a means of applying rapid changes to the way that Sateon operates without having to make substantial changes to the programming of individual tokens, access rights, actions or time schedules. System modes can then be associated with specific actions. For example, you could have a Holiday mode, or an Emergency mode. You can view and monitor the system modes in your system on the Devices page of the Control Centre. If necessary you can activate or deactivate them.
On the Control Centre choose the Devices tab in the lower pane.
Select System Modes in the Devices list to list all currently configured system modes:
You can activate or deactivate a system mode from the buttons on the right-hand pane. Note: The Incidents Mode is not enabled by default, which means that no incidents will be raised. This is to avoid many incidents being raised when the system is first
commissioned. In order for incidents to be reported in the Control Centre, you will need to enable the Incidents Mode. See System Mode objects on page 66.
Viewing devices in an abnormal state
The Abnormal States tab on the Control Panel allows you to view a summary of all objects that are in an unexpected or insecure state, such as doors that are unlocked, inputs that are activated or controllers that are offline. You can also control devices from this page if you have suitable access rights.
To view abnormal objects
1. On the Control Centre page, choose the Abnormal States tab. All system objects in an abnormal state are listed, grouped by device type (such as Area, Door, Controller and so on).
2. The following information is given about each object:
Device Type of object, such as Door or Controller.
Instance Name of the specific object reporting an abnormal condition, such as Meeting Room Door, Accounts Room. Name Name of the condition that is abnormal/unexpected, for
example, State, Tamper.
Value Value of the state, such as Unlocked, Activated. Last Modified Date and time this state was changed.
Note: If a controller is offline, all associated doors, inputs and outputs will also appear as offline.
3. When you choose an item in the list, information about the state of the item is displayed in the controller on the right. Buttons in this controller allow you to control the item, where appropriate. For example, if you choose Door, the screen displayed is of the following format:
4. You can control the item via the buttons, as described in Monitoring specific devices
Section 6
Using the Faces option
This section explains how to set up and use the Faces option, which allows security staff to view photos of personnel associated with token reads. • General information about the Faces option is given in About the Faces
option on page 46.
• For information on configuring the Faces option, see Setting up the Faces option on page 47.
• For details of how the information is displayed, see Monitoring faces associated with read events on page 49.
About the Faces option
The Faces feature within Sateon allows security staff to check the identity of personnel making access attempts. When this feature is enabled, Sateon will display the images associated with personnel as their tokens are read at one or more selected readers. A number of aspects are configurable:
• You can select the particular readers you are interested in, for example, you may want to view just people entering the building at the main door.
• You can choose whether to view details of all token reads, or select just Valid reads or Invalid reads.
• Different modes of display enable you to view photos in different sizes and with varying levels of information. You can also view a historical list of read events on the selected reader, with the associated photo only shown when an event is selected.
The Faces module is an optional feature of Sateon and is separately licensed.
Licensing
As the Faces module is a separately licensed Sateon feature, it will not be visible unless a valid licence is present.
• For a new installation, you need to ensure that your licence includes support for the Faces option.
• If you have added the Faces option to an existing installation, you will need an updated licence file.
You can check the licence on the System Configuration > System Administration > Licensing page:
Note: If you do not have a valid licence file yet, contact Grosvenor Technical Support as soon as possible.
You can update your licence from the System Configuration > System Administration > Licensing page within Sateon. For full details on how to add a licence file, see the Sateon Installation Guide.
For a new installation, the licence needs to be validated within 30 days for Sateon to continue to work.
When the Faces feature is licensed, you will see the Faces tab within the Control Centre:
Setting up the Faces option
You can configure the way in which the Faces feature is used to suit the security requirements of your organisation.
Setting up default settings for Faces
You can set up default settings that control how people’s photos will be displayed. These settings will then apply globally to all Sateon system users, although they can be
overridden per session.
To set system preferences for Faces
1. Choose the Faces tab on the Control Centre.2. Select the Faces Preferences button at the top right:
Default View Choose which option is displayed by default: Detail View shows larger photos, with details of the person, location and event.
Grid View shows smaller photos, with an icon indicating a valid or invalid read.
History View shows a list of read events, with the appropriate photo displayed when an event is selected.
Order Style Choose the order in which the display is updated: note that this applies to Grid view only.
Left to Right indicates that the latest photo always appears in the top-left position of the grid.
Right to Left indicates that the latest photo always appears in the bottom-right position in the grid.
Circular means that the once all grid positions are filled, the latest photo overwrites the oldest.
Read Types Select All Reads to display all read events; Valid Reads to show only successful reads or Invalid Reads to show only failures.
Max Items Grid View The maximum number of read events that will be shown when Grid View is selected (up to 100). Defaults to 10.
Max Items Details View The maximum number of read events that will be shown when Details View is selected (up to 10). Defaults to 3.
Max Items History View The maximum number of read events that will be shown when History View is selected (up to 100). Defaults to 20.
Selecting readers
You can choose one or more readers that you want to monitor. This setting is retained when you log out.
To set system preferences for the Faces option
1. Click the Readers filter button.Note: Sateon does not restrict the number of readers that can be selected, though if you select multiple readers and there are a lot of reads it can make the display hard to follow.
3. Click boxes next to the readers you want to monitor, and click Save. If you have a lot of readers you can search for specific ones using the search option at the top of the dialog.
Monitoring faces associated with read events
Once configured, details of read events can be monitored in real time.To display faces
1. Choose the Faces tab on the Control Centre.
2. In the drop-downs at the top, select the View and Read Type if you want to override the defaults for your organisation.
Detail view
When the Detail view is selected, each read is shown with the picture and full details of read including the person, the reader used and the event details:
With this view, the most recent photo is always shown at the top left of the display. As each new read occurs, all the other photos are redisplayed, moving to the next position left-to-right, top to bottom.
The maximum number of faces displayed is as selected on the Settings dialog (up to 10 reads). If no photo is available for the selected person, the default image is shown.
Grid view
When the Grid view is selected, each read is shown in summary with the picture, the person’s name, the reader and the date/time stamp:
The maximum number of faces displayed is as selected on the Settings dialog (up to 100 reads; default 10). If no photo is available for the selected person, the default image is shown.
When the Grid view is selected, you can choose the Order Style:
• Right to Left – indicates that the most recent photo always appears in the bottom-right position in the grid, with all other photos moving “up” one position.
• Left to Right – indicates that the most recent photo always appears in the top-left position of the grid, with all other photo moving “down” one position.
• Circular. The grid is filled from top-left to bottom-right. The most recent photo always overwrites the oldest picture, so only one photo is updated for each read. An icon indicates success or failure of the read:
• A green tick indicates valid access.
• A red cross indicates failed access such as invalid access or a suspended token. If an unissued token is read at a monitored reader, information appears as follows:
History view
When the History view is selected, a list of the latest reads is displayed. The maximum number of reads displayed is as selected on the Settings dialog (default 20). No pictures are shown. When you select an event in the list, the photo is displayed:
In all display modes, when a specific event is selected, details of the Reader, Door, Token and Person are displayed in the pane on the right. You can view the object’s properties in full and, where appropriate, issue commands to control and manage the object. For details of properties and commands, see Details of properties and commands on page 56.
Pausing the Faces display
For all display modes, you can pause and restart the display in order to check a photo carefully, for example if you suspect an invalid match.
Pauses the updating of the display
Resumes the updating of the display. Any reads received while the display was paused will be shown.
Changing the picture size
On the Detail and Grid views, you can adjust the size of the photo. Click repeatedly to make the pictures larger or smaller.
Decreases the size of the display Increases the size of the display.
Appendix A
System objects – properties and
commands
System objects include:
• Physical elements of the system including doors, controllers, inputs and readers. • Logical elements of the system such as areas, actions and system modes. • Personnel and tokens.
• External third-party systems.
Viewing details of system objects
Sateon system objects can be viewed in various places on the Control Centre pages. • If you select an event from the Event tab, details of the associated object are
displayed on the pane of the right. For example, if the event relates to a reader, the following information appears.
The status of various properties appears in the table. For some objects, buttons allow you to control the item, where your access permissions allow this.
Some events relate to more than one object. For example, for an event related to a token read, the properties for the Reader, the Token and the Door will appear. • If you select the Devices tab, you can choose a device type and a specific instance
to view its properties. For example, if the event relates to an Area, the following information appears.
• If you choose the Abnormal States tab, all devices that are in an abnormal state are listed. Details are displayed when one of these is selected.
• If you are using the Maps feature, you can select an object on the map to display information. For full details, see the Sateon Maps Module Guide.
About properties
Note the following about properties:
• States in red indicate abnormal states which may need further investigation. • The date shown is the date this property last changed.
• A blank property indicates the particular property has not been reported. If the property value has not changed it will be blank.
About control commands
• Your access permissions may not allow you to issue commands.
Details of properties and commands
Area objects
Areas represent logical regions within a physical site into which personnel are placed when their token is read. When an area is selected, its current properties are listed on the right pane. Possible values are as follows:
State Explanation
Area At Or Above
Maximum Indicates whether or not this area is at or beyond its configured maximum occupancy: True or False. Area At Or Below
Minimum Indicates whether or not this area at or below its configured minimum occupancy: True or False. Count Indicates the number of people in the area at present. Is Occupied Indicates whether or not this area is currently
occupied: True or False.
Occupancy Indicates whether the number of people in the area is more than the specified maximum or less than the specified minimum: OK, Too Many or Too Few. If no max or min values have been defined this will be OK. Single Occupant Indicates if this area has only one occupant: True or
False.
• Click Make All Unknown to change the status of all personnel in the selected area to Unknown.
• Click the Resync button to ensure that the information displayed matches the information in the Sateon database.
• Click Move Everyone From Area to change the status of all personnel in the selected area to Out of Area.
Note: For more detailed control of an area and selected personnel, use the Areas tab of the Control Centre.
Backup job objects
Backup jobs represent scheduled backups. When a backup job is selected, its current properties are listed on the right pane. Possible values are as follows:
State Explanation
Running Indicates the status of the backup job Note that Backup jobs also appear under Scheduled Item.
Buttons on the right-hand pane allow you to control the door:
• To abort a running backup, select it and click the Request Abort button. • To run a scheduled backup, select it and click the Request Execution button.
Blade objects
Blades represent plug-in blades on Advance controllers. When a blade is selected, its current properties are listed on the right pane. Possible values are as follows:
State Explanation
Locks Voltage Where the blade has a lock power supply, indicates status of lock voltage: Normal, Above Maximum Warning or Below Minimum Warning.
State Indicates if this Blade is Connected or Disconnected. V12 Current Limit Indicates the state of the current limiter: Tripped or
State Explanation
V12 In Current Indicates status of 12V power supply current: Normal, Above Maximum Warning or Below Minimum Warning.
V12 In Voltage Indicates status of 12V power supply voltage: Normal, Above Maximum Warning or Below Minimum Warning.
V5 Ext Voltage Indicates status of 5V power supply voltage: Normal, Above Maximum Warning or Below Minimum Warning.
V5 Ext1 Voltage Indicates status of external 5V power supply voltage: Normal, Above Maximum Warning or Below
Minimum Warning.
V5 Ext2 Voltage Indicates status of external 5V power supply voltage: Normal, Above Maximum Warning or Below
Minimum Warning.
V5 Reader Voltage Indicates status of 5V reader voltage: Normal, Above Maximum Warning or Below Minimum Warning. V5 USB Voltage Indicates status of 5V power supply voltage: Normal,
Above Maximum Warning or Below Minimum Warning.
Command Invoker objects
All configured Command Invokers are listed, but no properties are displayed and no commands are supported for command invokers.
Controller objects
When a Controller is selected, its current properties are listed as follows:
State Explanation
5 Amp Supply Status of the 5A power supply: Present or Missing. Relevant to Advance controllers only.
8 Amp Supply Status of the 8A power supply, Present or Missing. Relevant to Advance controllers only.
Battery Supply Status of the back-up battery power supply: Present or Missing. Relevant to Advance controllers only.
Blade 12 Volt Supply Status of the blade 12V power supply: Present or Missing. Relevant to Advance controllers only.
State Explanation
Blade 5 Volt Supply Status of the blade 5V power supply: Present or Missing. Relevant to Advance controllers only. Comms Errors/Day Number of reported errors.
Ext. power supply Indicates whether the external power to the controller is OK or has a Fault.
External lock power Indicates whether the power to the associated lock is OK or has a Fault.
Mains Power Indicates whether the mains power to the controller is OK or has a Fault.
Maximum tokens Indicates the maximum number of tokens supported by the hardware.
POE Supply Status of the POE power supply, Present or Missing. POE+ Supply Status of the POE+ power supply, Present or Missing. Power State Indicates whether the power is Off or Running. Remote Diagnostics Indicates whether this feature is Enabled or Disabled.
Relevant to Advance controllers only.
Serial Number Specifies the unique serial number of the controller. State Indicates the overall status of the controller: Online or
Offline, or Stopped
System 12V Supply Status of the 12V power supply: Present or Missing. Tamper Reports status of the tamper indicator: Clear or
Activated
Vendor ID A number identifying the licenced panel type.
Version – active The currently active firmware version, indicated either by date (legacy controllers) or ID (Advance controllers) Version – inactive The inactive firmware version, indicated either by date
(legacy controllers) or ID (Advance controllers) Note that some states are only relevant to Advance controllers. States shown in red indicate abnormal states which may need further investigation, such as the controller being offline or a tamper activated.
You may need to reset the controller if it has been offline or if the configuration has been changed. You can do this by clicking the Reset button on the right-hand pane; this reloads the information from the Sateon Comms Engine.
Note that the Reset process make take a few minutes, during which time the controller will briefly be offline.
For Advance controllers, you can also enable or disable Remote Diagnostics. This option should only be selected when requested from Grosvenor Technical Support.
Destination objects
Destination Group and Destination Terminal objects are relevant to integrations with elevator systems. For details, see the specific elevator integration documentation.
Door objects
When a Door is selected, its current properties are listed on the right pane. Possible values are as follows:
State Explanation
Break Glass Reports the state of the break glass monitor: Activated or Reset.
Contact Reports faults with the door contact: OK or Fault. Exit Switch Monitor Reports the state of the exit switch: OK or Fault. Is Online Indicates if the controller associated with this door is
online: True or False. Note that if the controller is offline all associated objects will also appear as offline.
Lock For Advance controllers, indicates if lock is Present or Missing.
Lock Current For Advance controllers, indicates status of lock current: Normal, Above Maximum Warning or Below Minimum Warning.
Lock Current Limit For Advance controllers, indicates lock current limit, Cleared or Tripped.
State Reports the overall state of the door: one of Closed, Locked, Unlocked, Forced, Wedged
• To unlock a locked door, select it and click the Unlock button. • To lock an unlocked door, select it and click the Lock button.
• To unlock the door for the specified default time, select it and click the Single Unlock button.
• To isolate the switch so that alarms and faults are not reported from it, select it and click the Isolate Switch button.
• To restore a previously isolated door switch so that alarms and faults are reported, select it and click the Restore Switch button.
Event Gateway objects
Event Gateway objects represent configured third-party interfaces configured via the Event Gateway. When an event gateway object is selected, its current properties are listed on the right pane. Possible values are as follows:
State Explanation
Connection State Reports the connection status of the interface: Connected, Disconnected, Attempting to Connect, Bad Connection String, Not Licenced
Is Enabled Indicates whether the interface is enabled or not: True or False
Buttons on the right-hand pane allow you to manage the object:
• To attempt a connection, select the interface and click Force Connect. • To enable a disabled interface, click Enable.
Event Gateway Forwarding Rule objects
Event Gateway Forwarding Rules define the commands that can be sent and the events within Sateon that trigger them. All configured forwarding rules are listed, but no properties are displayed.
The following command allows you to manually send the selected command to the third-party system.
For full details, see the Event Gateway documentation.
IndigoVision Controller objects
IndigoVision Controllers are relevant to integrations with IndigoVision CCTV systems. For details, see the specific IndigoVision integration documentation.
Input objects
When an Input is selected, its current properties are listed as follows:
States Explanation
Alarm Monitor Indicates whether the alarm state monitor is Enabled or Disabled
Circuit Indicates whether the circuit is OK or has a Fault
Control Monitor Indicates whether the control circuit is Enabled or Disabled Fault Monitor Indicates whether the fault monitor is Enabled or Disabled Input State Indicates the overall state of the input: Activated or Reset Is Online Indicates whether the controller associated with this input is online: True or False. Note that if the controller is offline all associated objects will also appear as offline.
Tamper Reports status of the tamper indicator: Clear or Activated Tamper Monitor Indicates whether the tamper monitor is Enabled or
Disabled
• To isolate an input so that alarms and faults are not reported, select the input and click the Isolate button.
• To restore a previously isolated input, select the input and click the Restore button.
Notification Rules objects
All configured Notification Rules are listed, but no properties are displayed and no commands are supported.
Offline Lock objects
These are relevant to integrations with offline lock systems. For details, see the specific integration documentation
Output objects
When an Output is selected, its current properties are listed as follows:
State Explanation
Is Online Indicates if the controller that controls this output is offline: True or False. Note that if the appropriate controller is offline all inputs will also be shown as offline.
State Indicates the overall state of the output: Operated/Reset/ Pulsed
When an output is selected, its current state appears on the right-hand pane.
You can control the status of a selected output from the buttons on the right-hand pane:
• To operate an output manually, select the output and click the Operate button. • To reset an output, select it and click the Restore button.
• To turn on the output for its specified default period, select it and click the Pulse button.
To control all the outputs in a group, select Output Group in the Devices list.
