Run Better with Application Lifecycle
Management
April 2012
Murray Portnoff
Principal Consultant
Data Technology Services
Operations Services
Disclaimer
This presentation outlines our general product direction and should not be
relied on in making a purchase decision. This presentation is not subject to
your license agreement or any other agreement with SAP. SAP has no
obligation to pursue any course of business outlined in this presentation or
to develop or release any functionality mentioned in this presentation. This
presentation and SAP's strategy and possible future developments are
subject to change and may be changed by SAP at any time for any reason
without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties
of merchantability, fitness for a particular purpose, or non-infringement.
SAP assumes no responsibility for errors or omissions in this document,
except if such damages were caused by SAP intentionally or grossly
negligent.
Application Lifecycle Management Overview
•
Customer Challenges and Pain Points
•
Application Lifecycle Management
Overheard Around The IT Office
I need to be able to
capture and show the
value of running SAP
to my board…
Security is getting
more critical and more
difficult!
How can I make the
potential of IT innovation
real to my business
owners?
Escalating costs of
running SAP software
… How can I manage it
more effectively and cost
efficiently?
My budget‟s
shrinking but
business demands
more from me.
Virtualization &
Cloud? Are these just
buzzwords? How can I
leverage for
What does this mean for your IT?
Key questions
How do I streamline IT support while maintaining high service levels?
How can I innovate IT services for maximum business benefit?
How do I take control of IT operations budgets and free up funds to
invest in IT strategy and implementation?
How can I quickly adopt best practices and compare to my industry
peers?
SAP ALM Provides Measurable Value Across the Complete
Application Lifecycle
Protection of Investment and
Accelerated Innovation
On current technology stack
Number of redundant custom
code/objects; functionality available
on newer releases
Business Continuity
Increase number of days without an outage
Reduce mean time to resolve
Reduce overall incidents
Business Process Improvement
Number of emergency changes
Impact of change
Number of failed changes
Reduced TCO
CPU utilization and “overall power
growth rate”
Storage utilization and growth rate
Run and maintain work required for
deploying support packages and
enhancement packages
SAP
APPLICATION
LIFECYCLE
MANAGEMENT
SAP‟s Commitment to Measurable Support KPIs
ALM is best defined as “a holistic and integrated ITIL-based approach for application lifecycle
management (ALM) by providing processes, tools, services, and an organizational model to manage SAP
and non-SAP applications throughout their entire lifecycle”. In short, ALM is a software lifecycle
framework for our customers to accelerate innovation and operate their SAP solutions at lower costs and
with less risk.
ITIL = Information Technology Infrastructure Library
ITIL Version 3 covers five ITIL core
publications
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
ITIL provides a framework of
Best Practice guidance for IT Service
Management.
Since its creation, ITIL has grown to
become the most widely accepted
approach to IT Service Management
in the world.
ITIL v3 Drives the Close Alignment of Business and IT
http://www.itil-officialsite.com/home/home.asp
How to Tackle these Challenges?
With an Integrated and Holistic ALM Approach
From complex ALM point solutions…
…to an integrated approach to ALM
Stand-alone, point solutions for different ALM
phases with many system breaks
Disparate and not consistent information for the
entire lifecycle
Hindering collaboration between phases and
business and IT
Gaps, disruptions through broken processes
Proprietary, tool-centric approaches
Integrated solution within and between all ALM
phases
High visibility and transparency
Instant Collaboration between distributed IT
(Dev./Ops.), business and partner teams
Seamless and standardized end-to-end ALM
processes based on best practices (e.g. ITIL)
Holistic offering including support and services and
open for 3
rdparty tools
Require-
ments
Design
Deploy
Build &
Test
Optimize
Operate
APPLICATION
LIFECYCLE
MANAGEMENT
Application Lifecycle Management Overview
•
Customer Challenges and Pain Points
•
Application Lifecycle Management
Application Life-Cycle Management
The Strategic Value
Accelerated
Innovation
• Value discovery and
realization
• Innovation without
upgrade
• Near-zero downtime
Operation at lower
cost
• Standardize, unify, and
automate operations
• Manage complexity
• Manage SLAs
Superior Quality
• of SAP solutions,
customer enhancements
and partner deployments
• in terms of functionality,
performance, availability
and security
With Application Life-Cycle Management,
customers implement high-quality solutions faster
and operate them at lower cost
SAP ALM Processes Help Manage Your Application
Portfolio
APPLICATION
LIFECYCLE
MANAGEMENT
Upgrade management
Comprehensive project support for release
transitions
Landscape Transformation
Management of business- and IT-driven
changes in SAP solution landscapes
Maintenance Management
Management of corrective software
packages, reduction of waste in
custom code
Business Process Operations
Help ensure business continuity
Provide business KPIs
Business process benchmarking
Technical Operations
Central monitoring and alerting
infrastructure
Unique end-user experience monitoring
Central administration tools
Incident Management
Integrated service desk
Involvement of partners in problem
resolution
Root-cause analysis for complex
landscapes with diverse technology
stacks
Solution Documentation
Central documentation of processes,
system landscape, custom code, partner
applications, and more
Solution Implementation
Discover and realize enhanced business
functionality
Avoid disruption of business
Template Management
Standardize configuration across
multiple projects
Test Management
Change impact analysis
Complete test management
Change Control Management
Integrated quality management
Synchronized transports of various
components
Controlled and documented adjustment
of business processes incl. approval
process
Application Lifecycle Management Processes
Supported by Tools, including SAP Solution Manager
Solution Documentation
Solution Manager – Solution Directory
Solution Documentation Assistant
Reverse Business Process Documentation
Upload interface to build an initial Business
Blueprint structure
Template Management
Comparison & Adjustment for template
Roll-in changes from projects
Solution Implementation
SAP Solution Composer
SAP Business Process Repository
Business Blueprint modeling capability
Enhancement Packages
Test Management
SAP Test Workbench
Business Process Change Analyzer
(BPCA)
SAP TDMS, TAO & eCATT
Test Automation Framework with 3
rdparty tools
Technical Operations
Central monitoring & alerting infrastructure
SAP Solution Manager Work Centers
End User Experience Monitoring
Extended Root Cause Analysis scope
Data Volume Management work center
Change Control Management
SAP ChaRM & CTS+
SAP Quality Gate Management
Retrofit /Transport of Copies
Cross System Object Locking
Maintenance Management
Maintenance Optimizer
SAP Note Assistant
Business Process Operations
SAP Business Process Monitoring
IT Performance & Service Level Reporting
SAP Job Scheduling Mgt & CPS Adapter
Data Volume and Consistency Mgt
Application Incident Management
SAP Service Desk and 3rd Party Integration
SAP Root Cause Analysis Tools (SMD/Wily)
ITIL IT Service Management aligned
Configurable web-client user interface
Upgrade Management
Custom Development Management Cockpit
Business Process Change Analyzer
Custom Code Management
Lifecycle Management for custom code
Tools that support the ALM processes
Landscape Transformation
Landscape Transformation Software
SAP
Solution
Manager
Enhanced Application Lifecycle Management
SAP Solution Manager and ALM Software = Best in class ALM platform
Upgrade Management
Maintenance Management
Application Incident Management
Change Control Management
Solution Documentation
Landscape Transformation
•
SAP Landscape Transformation
Business Process Operations
•
SAP Central Process Scheduling by
Redwood
•
SAP Process Performance
Management by Software AG
Test Management
•
SAP Quality Center by HP
•
SAP LoadRunner by HP
•
SAP Test Data Migration Server
(TDMS)
•
SAP Test Acceleration and
Optimization (TAO)
Technical Operations
•
SAP Document Access by Open Text
•
SAP Central Process Scheduling by
Redwood
•
SAP Extended Diagnostics by CA
Wily
Solution Implementation
•
SAP enterprise modeling
applications by Software AG
•
SAP Application Visualization by iRise
•
SAP Central Process Scheduling by
Redwood
Template Management
•
SAP IT Service Management (ITSM)
•
SAP Portfolio and Project Management
•
SAP Archiving by Open Text
SAPSolution
Manager and
ALM software
Third-Party
Applications
Adapters
Extensions
SAP Solution Manager – Adaptability and Extensibility
SAP Test Data
Migration Server
SAP Solution Manager
Adapter for SAP Quality
Center by HP
Process Scheduling
Adapter for SAP Solution
Manager
SAP ProductivityPAK by
RWD Adapter for SAP
Solution Manager
SAP Central Process
Scheduling by
Redwood
SAP Quality Center by
HP
SAP ProductivityPAK
by RWD
SAP Test Accelerator
and Optimizer
SAP Solution Manager
Op
e
n
S
e
rvi
c
e
Des
k
In
te
rfa
c
e
iRise Visualization
Software
APPLICATION
MANAGEMENT
SAP Solution Manager
Application Lifecycle Management
SAP Solution Manager Platform – Supports ALM
Blueprint
Service Desk
Testing
Configuration
Change Requests
Upgrade
Service Delivery
System Monitoring
System Administration
Business Process and Interface Monitoring
Data Volume/Data Consistency Management
Job Documentation
Root Cause Analysis
End User Experience
Learning Maps
Scope
Quality Gates
Issues
Business Process
Change Analyzer
Solution Documentation Assistant
Maintenance
Optimizer
Custom Development Management
Cockpit
Change
Application Lifecycle Management
Run SAP like a Factory
Business Process Monitoring
and Analytics
Monitoring of Systems, Technical
Scenarios and End User Experience
Build
Execution
Test
Execution
Deployment
execution
Build Mgmt
Test Mgmt
Release &
Deployment
Mgmt
Design
Mgmt
IT Service Management
Minor Release
Urgent Change
IT Portfolio and Project Management
Project
Portfolio
Major Release
SAP Solution Manager:
One Integrated Solution for IT Management
Business
Requirement
Enhancement
Incident
Problem
Request for
Change
Single
Source of
Truth
System landscape and
infrastructure documentation
SAP ERP
DEV
TST
PRD
TST
DEV
PRD
Single source
of truth
Infrastructure
SAP CRM
Business process documentation
with enhanced business blueprinting or
reverse business process documentation
Non-SAP
business
apps
A perfect solution for documentation
SAP Solution Manager and Infrastructure Management
Infrastructure Management tools extend SAP Solution Manager
into an IT infrastructure.
What our customers say
SAP Solution Manager maps all functions needed
Cut total cost of ownership by more than 30%
30% future savings in implementation projects
50% of time saved in test management
Technical downtime reduced by more than 50%
Customer quotes program at
Application Lifecycle Management Overview
•
Customer Challenges and Pain Points
•
Application Lifecycle Management
Links for More Information
SAP Service Marketplace:
http://service.sap.com/alm
http://service.sap.com/solmanvc
http://service.sap.com/alm-processes
http://service.sap.com/solutionmanager *
http://service.sap.com/bpm *
http://service.sap.com/esacademy *
http://service.sap.com/rbpd *
http://service.sap.com/testing *
http://service.sap.com/rkt-solman *
SAP Developer Network (SDN):
http://www.sdn.sap.com/irj/sdn/alm
http://wiki.sdn.sap.com/wiki/display/TechOps *
http://wiki.sdn.sap.com/wiki/display/SAPITSM *
Expert Guided Implementation
http://service.sap.com/solutionmanager *
- Under Nuts & Bolts
Book: SAP Solution Manager 7.1
http://www.sap-press.com/
Appendix
Appendix – Table of Contents
Key Needs & Key Innovations
Business Process Blueprinting
Template Management
Test Management
SAP IT Service Management (ITSM)
Change Request Management
Transport Management
Monitoring and Alerting
Run SAP like a Factory
Data Volume Management
Business Process & Interface Monitoring
Job Scheduling Management
Data Consistency Management
Custom Code (& Lifecycle) Management
Custom Development Management
Cockpit
System Recommendations (Notes &
patches)
Upgrade Dependency Analyzer
Maintenance Optimizer
SAP Solution Manager 7.1
For the Entire Customer Solution – SAP and non-SAP
TODAY
Key Needs
Key Innovation
Solution
Implementation
One central platform for all activities.
Intuitive workflows.
Solution documentation assistant for non-ABAP
programming language
Enhanced Business Blueprint
Test Management
Change impact analysis of software changes
and identification of risk-based test plan
Minimize test efforts
Integrate more partners
Test Automation Framework for process integration
of 3
rdparty test automation products
Risk-based test scope for SAP support packages
and enhancement packages
Change Control
Management
Change management and central software
logistics.
Unification of quality gate management and change
request management
Decision criteria for quality gates
Incident Management
Manage incidents professionally.
Adhere to industry standards.
Centralize incident management in one
platform.
ITIL-compliant ITSM functionalities
Web-based, adaptable user interface
Integration in ALM processes, multiple support
levels, and connected systems
Application Operations
Stable and extendable monitoring and
alerting infrastructure. Automation and
reporting based on industry-specific
templates.
End-user experience monitoring
Process integration monitoring
Business Intelligence monitoring
Connection monitoring
System, DBMS, and host monitoring
Technical analytics
Management Dashboards
Business Process
Operations
Keep mission-critical processes operational.
Benchmark business process performance
with peers.
Business process monitoring for non-SAP software
Business process monitoring templates
New Modeling Capability for Business Blueprint
Business Process Blueprinting in SAP Solution Manager 7.1
Key Message
Modeling capabilities based on Business Process
Management Notation standards (BPMN)
Significantly increased usability and graphical
modeling
Access to various modeling content sources such as
BPR, Template, Project content
Ability to deal with Composition and SOA content
How to work with the RCP client
Open existing SAP Solution Manager project in RCP
client
Enhance blueprint structure, e.g. create new process
Edit process-related contents
–
Transactions / Reports
–
General/Project Documentation
–
Business Process Flow Diagrams
–
(SOA Services)
Interactively model structure elements in RCP client
based on BPMN notation
Save and write back contents to SAP Solution
Manager
Note: Usage of new modeling capabilities require future editing
in the RCP client
SAPGUI
Template
(definition of global processes,
examples for local processes)
Template Management
Governance for Global Projects
Solution
(Execution of processes)
Project
(Implementation of global and
local processes)
Global
Rollout
Cut Over
Compare and Adjust
(Verification that all global processes
are implemented locally)
Solution
DocumentationAssistant
(Verification that all global processes
are executed locally)
Single source of the truth
(process description and
execution)
SAP Solution Manager delivers End-to-End governance of global
processes
Test Option 1
Test Option 2
Test Option 3
SAP Quality Center by HP
Work Center
Test Workbench
SAP Solution Manager
SAP Solution Manager
Test Automation Framework
HP QTP and other integrated ISV test automation tools
Quality Manager, ReqPro, ...
Business Blueprint
BPCA
SAP TAO
Business Blueprint
Test Planning
Test System Setup
Test Execution
Change
Deployment
Change Impact Analysis
SAP Solution
Update
New SAP
Solution
Test Management
Options for SAP Customers based on SAP Solution Manager 7.1
advanced
advanced
new
advanced
advanced
new
Two HP QTP seats included
in SAP Enterprise Support
SAP IT Service Management (ITSM)
ITIL®-compliant IT service and support processes
* pricelist component
Source:
https://www.pinkelephant.com/PinkVERIFY/PinkVERIFY3-0Toolsets.htm
Externally
verified
IT
service and support
processes
Incident Management
Service Request Management
Problem Management
Change Management
Knowledge Management
Installed-Based & Object
Management (for Configuration
Management)
Service Level Management
Customer
Incident &
Service
Request
Management
Service Level
Management
Installed-Base
& Object
Management
Knowledge
Management
Change
Management
Problem
Management
SAP IT Service Management
Key steps achieved with SAP Solution Manager 7.1
SAP
Solution
Manager 7.1
CRM 7.01
SAP Solution
Manager 7.0
Based on
SAP CRM 7.01
ITSM
ALM
State-of-the-art service desk
Simple but flexible user interface
Usage rights that cover the
complete customer solution
Extendable to IT service
management
SAP Solution Manager integrates application lifecycle management and
IT service management processes on a single platform.
Integrated ITSM and ALM processes with SAP Solution
Manager 7.1
IT Service Management
Event
Management
(Alerts)
Incident
Management
Impact &
Root Cause
Analysis
Problem
Management
Maintenance
Management
Change
Management
Test
Management
Deployment
Management
Knowledge
Management
IT Service Management on SAP Solution Manager
Incident , Problem & Change Management for entire customer IT solution
New sales opportunity received via mobile
device
Entered in SAP ERP / CRM System Saved in 3rd party database Printing of Invoice
Enterprise
Support
SAP Compon-ents Database Mobile PrinterSAP Solution Manager
Solution Documentation
(Business Process Descriptions)
Incident Management
Change Management
„Need Firmware update“ „Low perfor-mance in PO1“ „Can´t save my data“ „Printer is out of paper“Problem Management
Resolve Repair Research SAP Cmp.Change Transaction
Change Request Management
One Central Process to Control Change Execution
Create
Change
Transact-ion
Approve /
Reject
Request
Handover to
Execution
Process
Request
Notification
via
Workflow
Execute &
document Change
SAP and non-SAP
Changes
Technical & non
Technical
Changes
IT Assets
Admin
Tasks
Test
Change
Confirm
Change
Change Request
Management
supports all types
of changes
System
Landscapes
Requester
Change
Manager
Approver
Change
Manager
Developer &
IT Staff
Tester
Requester
Request for Change
Create
Request for
Change Request Management embedded in Application
Lifecycle Management
ALM Capabilities
Technical Infrastructure
Transport Management System
Enhanced Change & Transport System
IT Service Management
Quality Gate
Management
Test Management
Project & Solution
Directories
Job Scheduling
Management
Change Request
Management
SAP Solution Manager
Req uest for Cha nge Ser v ice Desk Mes sage DEV QAS PRD Contr olled tr anspor ts Contr olled tr anspor ts
Service Desk
C
hange Request Management
Cha nge Tr an sacti on Feedback Requester Ser vice Desk Em ployee Change Manager Developer Tester IT Oper ator
System
Recommendations
Transport Management with SAP Solution Manager
SAP Transport Best Practices
Enhanced
Change and
Transport
System
(CTS+)
Cross System Object Lock
Transport of Copies
Retrofit
Critical
Objects
Reporting
Monitoring and Alerting Infrastructure
Evolution
7.
1
Local
Central
End-to-End
RZ20
ABAP
ABAP
SAP
J2EE
ABAP
Java
.Net
C/C++
…
Central CCMS
Technical Monitoring & Alerting
BI
PI
System
Database
Host
Run SAP like a Factory: Application Operations
Capabilities
Monitor
Proactive real-time
monitoring
System, DBMS and Host
Monitoring
End User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode
Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert
consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting
Root Cause Analysis
Technical Administration
Incident Management
Data Volume Management Capabilities in Detail
Data Allocation Statistics
Understanding the data consumption of SAP landscapes rather than single systems
Application-related views on data distribution (application area, document types, archiving objects, etc.)
Table Utilization Analysis
Identify unused data as potential for data reduction and tackle most heavily accessed objects at an early stage
Timely Distribution of Records
Automated calculation of “Age Footprint” of SAP applications
Identification of application areas and document types for reduction measures and detection of data quality
issues
Best Practice Document Generation
Guided creation of best practice documents for selected objects and understand the business background
Provides standardized data content analysis for technical blueprint
Data Volume Management Efficiency Reporting
Visualization of business growth rate compared to technical landscape growth
Basis for decision making and planning of follow-up activities and display of landscape-wide achievements of
measures
Calculation of Potential Savings
Simulation of saving potential for data deletion or archiving using SAP best practice values and revealing
potential data volume management strategy gaps
Business Process Monitoring
Alert Monitoring, Analytics, Dashboards
IT
Business
Business Process
Stabilization
(monitor interfaces & jobs)
Business Process
Improvement
(based on document backlog)
Business Process
Improvement
(based on internal benchmarks)
• Minimize interface failures
• Minimize errors or delays in
background processing
• Maximize technical
performance
• Avoid functional errors (e.g.
ABAP dumps, update errors)
• Clean up old & open business
data
• Identify possible end-user
training gaps
• Standardization issues
• Close process design gaps
• Adjust customizing and/or
configuration
• Reduce Time to Market with
Lead Time calculations
• Analysis of Working Capital
(e.g. Slow Moving Stock)
• Improve Supply Chain (e.g.
STO Value in Transit)
• Reduce Exceptions in Order
Management (Rejections,
Returns)
“Protect initial investment”
“Make most of initial investment & achieve optimum according to plan”
Business Process Monitoring for
interfaces, background jobs &
cross-application
Business Process Analytics & Business
Process Monitoring (application-specific)
Business Process Analytics
Business Process & Interface Monitoring
Out-of-the-box Content for Business Process Analytics and Monitoring
Alert Dash Board
Alert Notification
via Email, SMS etc
Integration into
Service Desk
Alerting
Reporting & Analytics
BW Analytics &
Reporting
Service Level
Reporting
MONITORING CONTENT
Best Practice Content
Best Practice
Documents
Implementation
Roadmap
(RunSAP)
Cross Application Monitoring
Dialog Transaction Performance
Background Jobs
Application Error Logs
Update Errors
Batch Input Monitoring etc
Interface Monitoring
qRFC, BDoc, ALE/IDoc
XI/PI
File Monitoring
SAP Solution Manager
Business Process Monitoring
Business Process KPI’s =
Throughput & Backlog Indicators
SAP Business Suite ( ECC, CRM, SCM,SRM
etc)
IS Solution e.g. Utilities, Banking, Insurance,
Retail etc
Run SAP like a Factory: Business Process Monitoring
Go to ‘Operations Setup’
Backlog of CRM Orders in
Status ‘Error in Distribution’
qRFC Monitoring
of critical queues
Backlog of open
ERP Sales Orders
Backlog of open
Outbound Deliveries
Invoices not transferred to
Accounting
No. of Inbound SHPCON
IDOCs in Error Status
Job Scheduling Management
Process View
IT Department
SAP Technical
Operations
Business Department
Business Process
Operations
Key User/End User
Application
Management
RCA process
Create Job Request
Plan Job Request
Approve/Reject Job
Request
Receive
Approval/Rejection
Document Job
Test Job
Schedule Job
Run Job
Monitor Job
Document Job
Data Consistency Management
Why can inconsistencies occur?
Technology Level
Data inconsistencies due to
Absence of transactional correctness
Data loss
Hardware failures
Application Level
Data inconsistencies within one system or between two systems due to
Logical inconsistencies in application integration
Errors in application programs
Absence of error handling
User Level
Data inconsistencies due to
Real world operation
system transaction
Custom Code Management
Transparency
Control
Lifecycle
Management
“ Best-Run Customization“
Avoid Legacy and adopt Innovations
Centralization & Governance of Custom Code („Cockpit, Library and Guidelines‟)
Proactive Business Contingency („RCA and Maintenance‟)
Identification & retirement of unused custom code („ AIE‟ and „MJC‟)
Efficient & Effective Custom Code Lifecycle Management
“Take Ownership and Control of the City”
Optimization of Custom Code
Enablement of tools , e.g. SAP Custom Development Management Cockpit,
Code Inspector, Similarity Analysis
Provide information to stakeholders for decision making & planning of
Custom Code Lifecycle Management
Reengineering of Custom Developed Solution: “Let SAP do the Maintenance”
Standardize by moving closer to Standard
“Awareness and Prioritization“
-
“City Model” to visualize Key Dimensions of
Custom Code
Quantity
Quality
Business Criticality
Technical Severity
Solution Transition Assessment
Starting
Custom Code Lifecycle Management
Gain Transparency of all Custom Code Objects
Get full transparency of all custom code objects across systems
Monitor and track changes of key figures for the complete SAP Solution
Transparency
Control and
Optimize
Lifecycle
Manage-
ment
Custom Development Management Cockpit
Promotion of Innovation & Protection of Investment
•
Transparency on custom code and its usage along with the business context information.
•
Big saving potential by clearing based on identified obsolete customer objects
•
Accelerated Upgrade
„Usage /
Clearing „
Custom Code
Change Impact
Change and
Transport Analysis
System Recommendations
Deploy important notes and patches pro-actively
To keep your SAP systems up-to-date and secure you have to apply various types of
notes and patches. System recommendations shows all relevant notes and patches for the
Upgrade Dependency Analyzer
SAP Service Marketplace
SAP Solution Manager
Upgrade Dependency Analyzer displays known landscape dependencies
Maintenance Optimizer
Maintenance Optimizer is the central application for all
software maintenance activities in a system landscape
Support of Enhancement Package (EHP), Support
Package, Upgrade, Legal Change Package installation
for SAP ERP HCM Solutions, HR Support Packages,
SAP Add-Ons, Java Patches,
Powerful automatic delta calculation to ensure all needed
maintenance files will be downloaded
User-friendly and easy-to-use guided procedure for the
handling of all maintenance activities
Thank you!
Murray Portnoff
Principal Consultant
DTS – Operations Services
Global Solution Management
[email protected]
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