Implementing the SAP Solution in the
Cloud Lessons Learned and Best Practices
David Guzman - H. D. Smith SID #1968
Cloud Intergation in Support of Critical Buisness processes Cloud Integration Productivity Gains (Realized)
Trading Partner Services Review Wrap-Up and Questions
2 3 4 5
Agenda
Scope of SEEBURGER Cloud Services for H.D.Smith
H.D.Smith Trading Partners Supplier 1 Supplier n Customer 1 Customer n User SAP-System Onboarding TP Service Desk Error pool handlingSLAs on performance & service availability Service Operations and Infrastructure optimized for B2B MFT as a Service EDI as a Service SLAs on Response-& Resolution time
EDI experience Lower Cost Flexibility S ingle P oint of C on tac t
SEEBURGER Trading Partner Services
S ingle P oint of C on tac t
Dedicated (private) cloud environment providing Intgeration and File Transfer as a Service using SEEBURGER Business Integration Suite and based on ISO27001 processes and procedures
For EDI and File Transfer processes optimized infrastructure and communication services
Staging Environment
Disaster Recovery Services
Move to Production services –Segregating access and managing the implementation of Change Requests
Extended Service Levels with 24/7/365 operations and Service Availability of 99.5%
Flexible SLA profile
to manage growth and budget controls
Provide throughput (service) level standards
Monthly SLA reporting
Measure/monitor volume and message levels
Ensure compliance with baseline service metrics
Steady Growth over the
past 29 months
Increase of over 700% since
go-live in 2012!
Cloud Integration Service: Growth Profile
0 50000 100000 150000 200000 250000 4 5 6 7 8 9 101112 1 2 3 4 5 6 7 8 9 101112 1 2 3 4 5 6 7 8 2012 2013 2014
Transactions
Trading Partner Growth in the SEEBURGER Environment:
Initially 324 vendors in May of 2011
Increased to 1719 by January 2013, including customer, vendors and generic TPs
Currently approximately 2500 TPs as of September 2014
Private cloud supporting:
Over 200k time critical EDI transactions each month
Increase in growth over 7x since initial implementation
Transfer and conversion of EDI files with file sizes up to 600 MB each
Secure File Transfer of files up to 1.5 GB each
Cloud & Trading Partner Services (TPS) – Current
Metrics
Trading Partner Services Added in Q1 2014:
Support the Onboarding and Issue Management process
Reduced Backlog of open cases
Case backlog has been reduced (on average by 50%) during the 2014
Foster process discipline within the Change Request and Onboarding Process Improved throughput of cases and better visibility
Cloud & Trading Partner Services (TPS) – Current
Metrics
Backlog: 150+ EDI-related Incidents/Change Requests open
Average support incident’s age – 60-90 days
30% Achieved Resolution Time Rates
Impact to customer business
Impact to vendor sales reporting revenue
Prior to
SEEBURGER TPS – Q4 2013
Trading Partner Services started
–
Q1 2014
Single Point of Contact (SPOC) for processing all requests from
H. D. Smith internally
External trading partners
Resolve data processing errors
Support trading partners Change Request handling
New customer testing and on-boarding
New supplier testing and on-boarding
Gather functional requirement s of new EDI/B2B connections
New map and process development
Maintain separate production and non-production
Trading Partner Services
– End of Q3 2014
Backlog: 50-60 EDI-related Incidents/Change Requests open ( 60% reduction)
Average support incident’s age – 10-15 days (80% reduction)
90+% Achieved Resolution Time Rates (3 times better)
1,500+ incidents closed since 1st of January 2014
Increased partner business
Increased vendor sales reporting revenue Improved visibility: all incidents are tracked
Standard processes/repeatable steps
Follow Up Questions and
Discussion
Operational
Appendix - Trading Partner
Incident/Change Request Handling
All issues and changes are tracked within the SEE incident handling system One Issue = One Incident\CRSEEBURGER at a Glance
Leading– A global leader in Business Integration, B2B, A2A, & MFT. International SEEBURGER customersInternational– 19 offices worldwide, customers in 50+ countries
Successful– More than 9,300 customer world wide with more than 2,500 using SAP
Stable– Self funded and financially secure, since 1986 with zero debt.
Flexible– Many deployment options. Cloud or OnPremise
Development Strategy – Organically developed & consolidated platform
R&D Investment – Over 20% of revenue in the last 5 years
Followed -and recommended by most major analyst including Gartner, Forrester, Info-Tech, Ovum, and Aberdeen
SEEBURGER Business Integration Suite
Secure, company-wide, central data platform for integration & data transfer
The entire SEEBURGER software suite is available On Premise and as Cloud Service.
Cax data
for Tech Dept.
Strategy Papers
e.g. Financial for Leadership teams
Marketing materials
Graphics for Marketing agencies
Operational and Systems data
Inputs
Sensitive Data
PIN, TAN lists, payment transfers
EDI with business partners
for order processing
Software-Updates
for Customer Services Dept.
Extensive Data Logs and Protocols for IT Support Cloud-Integration Web-Services Integration from databases, external nodes…
Offers and contracts
for top clients and big projects
Business Integration Suite
Workflow-Processes & data converting Business partners eMobility Data transfer BIG Data Personnel Records contracts, reports, health information (HL7) Message Tracking
Processes & Tools for further processing/ programming in SAP: Order-to-Cash, Purchase-to-Pay, Monitor, Workflow Integration into ERP-/Legacy-systems
Utilities & Providers CPG & Retail Manufacturing & Auto. Healthcare & Life Sciences
High Tech. & Electronics
Finance & Insurance
Others
