HOW TO GET MORE OUT
OF ORACLE AGILE PLM
Presented by
Domain Systems, Inc.
For More Information Call (801) 447 - 5723 Or email [email protected]
WHO IS DOMAIN SYSTEMS?
• Most Experienced • Longest Standing • Agile Only Focus
• End to End Implementation and
Configuration
• Enterprise Application Integration • Data Migration
• Agile Upgrade Services • Advanced Support Systems • Business Process Consulting
Q&A
Avago Technologies
Challenges Facing PLM Teams
Growth Opportunities Growth OpportunitiesGrowth Opportunities Growth Opportunities
• Company expansion • High priority projects
• New investments in R&D,
Innovation, Product development, New technology
• Mergers and Acquisitions
Today’s Challenges Today’s ChallengesToday’s Challenges Today’s Challenges 1. Staff shortages 2. Budget cuts
Regardless of your
Regardless of your
Regardless of your
Regardless of your
situation…
situation…
situation…
situation…
No matter your challenge, augmenting your team with an outsourced “All –Things Agile”
expert or team of experts only when you need them, and right when you need them – will help you achieve all your PLM goals.
Oracle Support
Advanced Support
Software support
Solves internal software and
database issues
fixes bugs and data upgrade issues Enhancements to application in
future releases
Security patches, fixes, proactive
support tools etc.
Application support
Resolve PLM application and
database utilization issues
Provide in depth knowledge of
customer Agile environment
Understand customer business
use of Agile
Provide best business practices
for use of PLM at customer site
Assist in daily system
Trouble Shooting
Trouble Shooting
Trouble Shooting
Trouble Shooting
• Access Problems
• Server Connection Errors • System Responsiveness
Configuration
Configuration
Configuration
Configuration
• Adding / Modifying Users • Adding Subclasses
• Add / Delete / Change Drop
Down Values
• Adding / Modifying Object
Attributes
• Screen Presentation
Enhancements / Modifications
MUST HAVE FEATURES
Answer Admin
Answer Admin
Answer Admin
Answer Admin
• Basic & Advanced Technical
System Requirements
• Best Practices & Process
Questions
• Preventative CarePreventative CarePreventative CarePreventative Care
• System Admin AssistanceSystem Admin AssistanceSystem Admin AssistanceSystem Admin Assistance
• Upgrade Guidance & SupportUpgrade Guidance & SupportUpgrade Guidance & SupportUpgrade Guidance & Support • Role MentoringRole MentoringRole MentoringRole Mentoring
• Developer SupportDeveloper SupportDeveloper SupportDeveloper Support • International SupportInternational SupportInternational SupportInternational Support • Extended HoursExtended HoursExtended HoursExtended Hours
• Dedicated SupportDedicated SupportDedicated SupportDedicated Support
• Established Critical Response TimesEstablished Critical Response TimesEstablished Critical Response TimesEstablished Critical Response Times
5 Essential Components
5 Essential Components
5 Essential Components
5 Essential Components
• StrategyStrategyStrategyStrategy
• Preparation and PlanningPreparation and PlanningPreparation and PlanningPreparation and Planning
• Identify & Maintain Supportable EnvironmentIdentify & Maintain Supportable EnvironmentIdentify & Maintain Supportable EnvironmentIdentify & Maintain Supportable Environment • Identify Support Roles for PLM and HardwareIdentify Support Roles for PLM and HardwareIdentify Support Roles for PLM and HardwareIdentify Support Roles for PLM and Hardware • Implementation Plan DocumentImplementation Plan DocumentImplementation Plan DocumentImplementation Plan Document
SPECIALTY SUPPORT
Standard Features
Standard Features
Standard Features
Standard Features
• Data migration to Agile includedData migration to Agile includedData migration to Agile includedData migration to Agile included • Coordinated Tasks, timing and Coordinated Tasks, timing and Coordinated Tasks, timing and Coordinated Tasks, timing and
responsibilities for final data load responsibilities for final data load responsibilities for final data load responsibilities for final data load
• Customer AssistanceCustomer AssistanceCustomer AssistanceCustomer Assistance
• Critical Issues Solution AssistanceCritical Issues Solution AssistanceCritical Issues Solution AssistanceCritical Issues Solution Assistance • Production Cutover PlanProduction Cutover PlanProduction Cutover PlanProduction Cutover Plan
• Successful Production CutoverSuccessful Production CutoverSuccessful Production CutoverSuccessful Production Cutover
SPECIALTY SUPPORT
What You Need
What You Need
What You Need
What You Need
• Troubleshooting for Agile System IssuesTroubleshooting for Agile System IssuesTroubleshooting for Agile System IssuesTroubleshooting for Agile System Issues • Configuration AssistanceConfiguration AssistanceConfiguration AssistanceConfiguration Assistance
• Answer Admin & User Related QuestionsAnswer Admin & User Related QuestionsAnswer Admin & User Related QuestionsAnswer Admin & User Related Questions • Assistance in prioritizing requested Assistance in prioritizing requested Assistance in prioritizing requested Assistance in prioritizing requested
enhancements. enhancements. enhancements. enhancements.
SPECIALTY SUPPORT
Post Go-Live
• Enhance PLM Implementation • Optimize Resource Utilization • Reduce Time-to-Value
• Minimize Impact to Customer • Maximize Impact to Business
THE CENTER OF EXCELLENCE
Project Based Needs
• Implementations • Upgrades • Migrations • Process Extensions • ERP IntegrationsTHE CENTER OF EXCELLENCE
Ongoing Agile Assistance
• Dedicated Resource
• Increased System Expertise • Augment Existing Company
Support Resources
• Dovetail Into Company Economic
Position
By Domain Systems
Support Options
Premium Support • Silver Support • Gold Support • Platinum Support Extended SupportImplementation Planning Support Production Cutover Support
Go-Live Support Tailored Support Custom Support
SUPPORT SOLUTIONS
Support Challenge Support Challenge Support Challenge
Support Challenge Support SolutionSupport SolutionSupport SolutionSupport Solution
Agile Admin out for an extended period of time (vacation, medical leave, no longer with company)
Domain can be contracted for hourly support with discount for volume
Agile projects but have limited staff Domain can be contracted to add
additional hours to existing support staff
IT staff has limited knowledge of Agile application support requirements
Domain can be contracted to add expertise in Agile to IT support team
