Welcome to Frama UK
Frama is an international company with its headquarters in Switzerland. Since it was estab-lished more than 40 years ago, the Frama Group has been providing solutions for the secure handling of sensitive and financial data. Our hardware and software applications are used in a broad spectrum of applications worldwide. Examples include the global management and flow of postage funds between logistics service companies and postal authorities as well as the use of Frama technology in the taxation and finance industries. An expansive sales and marketing network with specialised business partners and ten subsidiaries support our customers in more than 50 countries.
More than 300 employees around the world represent and continually build upon the success of the Frama Group. Our core areas of expertise:
• Secure handling of sensitive and financial data
• Development, commercialisation and maintenance of software solutions • Operation of data centres
• Production expertise for hardware solutions: development and production of front-end units such as franking and tax meter systems as well as automatic letter openers
• Sales and marketing including global product management
Our customers are private enterprises, service organisations (public and private), postal author-ities and associated service providers, taxation and financial institutions as well as government organisations.
Frama recognises that as well as providing high quality products and tailor made solutions the quality of the after sales service is a major factor when deciding on which supplier to partner with. Frama provides a UK based service centre trained to the highest standards of customer care via the Frama CareS customer training modules that all staff attend at regular intervals. Frama is certified for IT security as per ISO 27001 and FIPS 140-2 Level 3, the highest security requirement for Cryptographic Modules.
Your partner for all aspects of physical and digital B2B communication
FRAMA DIGITAL
SOLUTIONS
FRAMA MAILROOM
SOLUTIONS
Franking Systems
Folder
Inserters MailroomSecurity
Letter Opening e-communications
Scan/Copy/Print Systems Digital Mailroom
Managed Print Services
Frama Mailroom Solutions
Why is Frama the SMARTER choice?
Some mailing solutions may cost more to run than others. It’s a false economy to buy the cheapest and then find out the running costs are far higher. You will be immediately eating in to your savings!
Frama offers a FREE, no obligation postal audit. Our expert mailing consultants will review your existing processes, discuss your individual postal requirements and recommend a Frama mailing solution perfectly matched to your individual needs.
Franking Systems
A new era of franking is upon us. The Royal Mail Mail -Mark™ service is leading the charge for the future of phys -ical mail. Frama were the first to market with a full range of award-winning MailMark™ ready franking machines.
The Matrix F Series combines high quality, innovative hard -ware with Frama’s transparent pricing policy and exception -al customer service package, Frama CareS.
Letter Openers
Opening letters by hand is neither efficient nor convenient. Frama letter openers perform this task with astonishing per -fection: entirely automatically, cleanly and rapidly enabling you to use your time more profitably. The mail hardly arrives before it’s opened and ready for further processing.
Folder Inserter Systems
Frama folder inserter’s provide the ability to cope with a wide variety of direct mailing applications quickly and effi -ciently. These systems can automate many complex manual mailing jobs, freeing up staff and saving your business time and money.
Mailroom Security
The protection of employee welfare, critical infrastructure and company privacy are topics requiring constant review in the modern day workplace. The Frama range of security products provide options for X-ray scanning potentially dangerous incoming mail and market leading, high secu -rity shredders to ensure safe disposal of sensitive docu-mentation.
Frama Digital Solutions
Security. Integrity. Communication.
Quality of products and services are a fundamental building block of the Frama philosophy. Over recent years Frama has sought to build upon their success in mailroom products and solutions and to take their expertise into other important areas of customers business, thus reinforcing the customer supplier relationship. This has led to Frama introducing a whole suite of products and partnerships that allows Frama to offer the best products and solutions to their customers along with transparent pricing, consultative account management and excellent after sales service.
e-communications
e-communications is a registered e-mail service. It is the world -wide standard for legal and verifiable proof of e-mail delivery, opening, official time of sending and receiving as well as asso -ciated message and attachment content, with audit trail and authentication capabilities. Integrated e-mail encryption and large file services for sending e-mail messages up to 200MB is also possible. With a wide variety of E-SIGN compliant authen -ticated e-signature capabilities e-communications covers all legal electronic signatures requirements.
Digital Mailroom
Mailrooms play a key role within organizations. Customer forms, orders & invoices are just some examples of incoming mail that will launch critical internal business processes in your organiza-tion. Accelerate your organization’s responsiveness to customers & internal decision making processes & organize key information from point of entry to ensure your office can run more smoothly.
Managed Print Services
With most companies spending anything up to 15% of annual revenue on document life cycle costs Frama can provide solutions and services to help control & manage these costs. As an approved partner of the worlds most respected manufacturers of digital Multi-Function print technology & Document management solutions Frama are committed to providing independ-ent, expert advice for our customers document lifecycle needs.
Registered E-Mail
Large Mail
Encrypted messages
E-Signature
Intelligent
Document Management
Digital Mail Processing Multi-function Printing Printers Management Software
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Scan/Copy/Print Systems
The scanning, copying and printing of docu -ments is an essential part of any business, large or small. Whatever the requirement, Frama have a solution to best suit your needs.
With a wide range of partners, we will ensure you receive the best solution for your needs.
Multi-function Printing Printers Scanners
Caring for your business
Frama (UK) Ltd go the ‘extra mile’ in delivering an exceptional standard of service - from your first point of contact through to our after-sales care team.
We stand out from the crowd due to our promise of care. We deliver outstanding technical support and nationwide field service coverage, co-ordinated from our UK based offices. Our field technicians exceed a 98% first time fix rate in repairing customer equipment on site. Every member of Frama understands the need to deliver exceptional service to our customers. Each new member of staff is inducted through the Frama CareS programme which highlights our commitment to customer service.
The initial purchase is only the beginning of the relationship; Frama delivers through the life of the product.
Latest technology, high quality products back by unrivalled after sales support is our promise to you...
Our commitment to you
C A R E
S
Quality Value Efficiency Service
We promise to
• Provide professional pre-sales advice for customers
• Deliver clear and transparent quota-tions and pricing • Continue our
relation-ship post-installation • Offer advice on
mailing solutions on a regular basis
Customer Service
• Carry out regular reviews to ensure you
benefit from the latest
changes in products or technologies • Provide you with
easy access to the
FramaOnline servic -es to re-credit your
machine via LAN or
Wi-Fi
• Provide you with easy access to the FramaShop • Keep you updated
with our latest offers and services
Technical Support Sales Support After Sales
We promise to We promise to We promise to
• Answer your calls
promptly and politely • Provide clear and
accurate invoices • Respond to all cus
-tomer enquiries within
the same working day
• Ship your orders within guaranteed response times
• Answer your calls
promptly and politely • Provide a prompt
remote technical sup-port service
• Have a service engi-neer on site within agreed time frame • Meet and exceed our
98% first-time fix rate
• Communicate and advise on any changes
to Royal Mail prices or
Frama UK Ltd
Frama can look back upon 40 years of expertise in the development and manufac-ture of solutions within the mail processing sector. High quality reliable products are the foundation of our success. Today, Fra-ma continues to offer franking Fra-machines as integrated system solutions which are tar-geted at the needs of customers and con-ditions of the mailing market. The strategic strengths of Frama AG arise from our efforts to take full advantage of the technological expertise of our team, which is located at our headquarters in Lauperswil, Switzerland. All Frama products are manufactured in Switzerland and carry the “Made in Switzer-land” seal of quality - and this extends from intelligent franking systems, to automatic letter openers, all the way through to high precision folding machines.
Frama supports your mailings with pioneer-ing technology. For instance, Frama devel-oped the first franking machine with inte-grated postage rate calculations and was the first supplier to introduce touch-screen operation.
Frama’s customers value these innovations very highly.
Focusing user operations on the essentials guarantees simple operation and high effi-ciency in daily use. The exclusive OneTouch functions underscore Frama’s expertise and goal of making franking as easy as possible. During the development of future-orientat-ed franking systems, Frama relies on specific expertise in technology and systems. The intelligent synchronisation of sensitive and financial data between customers, Roy-al Mail, banks and additionRoy-al institutions demands efficient and highly available data management solutions where only the highest standards of security are adequate. For this purpose, Frama developed its own solution: FramaOnline2 - the central hub for networked data communications.
Frama exports its products to more than 50 countries around the world. All products and services fulfil international standards. Our guarantee of this consists of the corre-sponding certificates, whose issuance is ver-ified through regular audits by independent testing organisations.
Expertise in communication
Certified information security
International quality standards
Experience and Expertise
Made in
Switzerland
www.frama.co.uk
Frama (UK) Limited 15 Limes Court, Hoddesdon Herts, EN11 8EP
Tel: 01992 451 125 Fax: 01992 466 153 [email protected]
