The Checkatrade Report
Frank and Son
2 March 2015
Frank and Son
Frank and Son is a small family run business.
Specialist in PLUMBING, HEATING,
ELECTRICAL, Tiling and Painting Decorating
works. We intend to be very competitive in our
local community as well as around Greater
London. We guarantee to beat your quote.
Our employees are fully competent with over a
decade of experience. We work in an extremely
clean and tidy manner, and cause the minimum
amount of fuss to our clients. We pay particular
attention to the fine details of our clients requests,
resulting in quality and well priced work and very
satisfied customers.
Useful Contact Information
Name
Mr Joe Boci
Address
Catford, London, SE6 2TQ
Telephone
Mobile
07775 022227
[email protected]
Web
www.frankandson.co.uk
About This Report
Frank and Son are members of the consumer
information service Checkatrade. Checkatrade
provide a free, independent service to consumers.
We supply you with up-to-date information on
trades and service providers, helping you to make
informed decisions on whom you employ.
To join, our members are vetted then continuously
monitored by feedback from their customers,
which we make public. They agree to work to the
high Checkatrade standard.
We enable our members to print this Report
directly from our web site to show you their
credentials and customer feedback.
They cannot change or select the vetting details or
feedback – this comes unbiased from our
database (print quality may vary).
This Report shows the 25 most recent feedback
submissions for this member. Their entire
feedback history can be read freely at
www.checkatrade.com/FrankAndSon If you
have any further questions about this Report or
member please call us on 0800 028 2294.
Your Feedback Counts
To date we have received 1,654,136 feedback
submissions from consumers like you. If you
decide to employ this member, please add your
comments online at
www.checkatrade.com/FrankAndSon for the
benefit of others. Alternatively, ask them for a
customer feedback card and post it back to us
free of charge.
The Checkatrade Report
Frank and Son
2 March 2015
Feedback Summary
Overall Rating Positive Feedback Last 6 Months
9.8
100%
9.7
What do these Scores Mean?
The chart (left) shows this tradesperson’s
average score out of 10 in four key areas. The
numbers are the average of all real customer
scores given to this Checkatrade member with
nothing left out.
The overall rating is the average of all of these
scores added together. The positive feedback
rating shows the percentage of past customers
who would recommend them.
Specific customer scores are printed from page
4 of this Report onwards.
More about the Trader
Profile
Membership Number: 278601
Member Since: 27 September 2013
Total Feedback: 80
ü
Recommended
ü
Vetted
ü
Monitored
Vetting
Interviewed: On 17 September 2013
Limited Company: No
VAT Registered: No
Public Liability Insurance: Current - verified 6
October 2014
Insured by: NIG
Coverage Amount: 2.000.000
Accreditations: City and Guilds, Gas Safe
Register
The Checkatrade Report
Frank and Son
2 March 2015
References
Received as part of the vetting process upon
application for Checkatrade membership.
Plumbing
Really impressed and efficient. Always on time and reliable.
Customer in London, 30 September 2013
Plumbing
Prompt, on time, friendly and courteous.
Customer in London, 2 October 2013
Electrical
Efficient, reliable, trustworthy and friendly.
Customer in London, 2 October 2013
Plumbing
Very reliable, trustworthy and together they all work in perfect harmony
Customer in Twickenham, 2 October 2013
Pluming/Electrical
Very happy as they left the job very tidy and attended to any other queries.
Trader in London, 3 October 2013
The Checkatrade Standard
Our trades and services pledge to you, their customers, to:
§ Be honest.
§ Inform you of any call-out fees before attending the work.
§ Be realistic regarding start dates and how long work will take.
§ Return promptly all phone messages that you
leave.
§ Keep all appointments booked and be on time. If
unable to make original time or date, they will call you to let you know and reschedule where necessary.
§ Let you know immediately if they are unable to
carry out estimated work, referring you back to Checkatrade for assistance in finding another tradesperson.
§ Be courteous and respectful to you, your
property and your belongings.
§ Keep you notified of all aspects of the work being undertaken.
§ Advise you before commencing any works that
generate further costs due to variation from the original contract.
§ Create an additional contract for any variations to the original contract agreement, signed by both parties (you and the tradesperson).
§ Never demand that payments must be cash.
§ Never be threatening, or verbally or physically abusive.
§ Deal with any complaints promptly and
The Checkatrade Report
Frank and Son
2 March 2015
Customer Feedback
The 25 most recent feedback submissions from the public for Frank and Son. Their entire feedback history
can be read freely at www.checkatrade.com/FrankAndSon.
Tidiness
Timekeeping
Courtesy
Workmanship
Overall
Radiator valve replacement and fixed.
Swift appointment, good price, friendly service.
Customer in London, 17 February 2015
10
9
10
10
9.8
Replace cold water tank float and remove air lock from
system.
Joe came round, after having updated me on the phone about his impending arrival. He was courteous and knowledgeable in the subject area. I was happy with the work carried out and the price paid. I will be saving their number for any future work. Thanks.
Customer in London, 20 January 2015
10
9
10
10
9.8
New boiler installed.
Turned up on time and carried out the work quickly and efficiently. Friendly guys and competitively priced so would recommend to anyone.
Customer in Beckenham, 17 January 2015
8
9
9
8
8.5
New boiler fitted.
Joe managed to fit us in as an emergency due to boiler breaking down, the type of boiler needed caused for greater research than normal which Joe did explaining things all the way. His pricing was very reasonable.
Customer in London, 10 January 2015
The Checkatrade Report
Frank and Son
2 March 2015
Replacement of element in boiler tank.
They were able to attend on a Sunday 24 hours after first contacted. This was a great help. Committed to fixing and completing the job. Excellent! I would recommend.
Customer in London, 4 January 2015
10
10
10
10
10
Repaired combi boiler by fitting a new fan.
Friendly and reliable would definitely use again.
Customer in London, 17 December 2014
9
9
10
10
9.5
Boiler service and landlord gas safe.
Engineer was right on time, very friendly and efficient and tidy.
Customer in London, 6 December 2014
10
10
10
10
10
Disconnected old washing machine and connected a
new one
Joe was on time, disconnected and connected my washing machines quicker than I had expected (I was quoted an hour by another plumber) and found no issues, that stopped the original plumbers from installing my machine. Joe also pointed our that my boiler pressure was low, brought it back up to the optimum and showed me how to adjust it myself. I appreciated Joe pointing this out to me and I would happily call on Joe from Frank and Sons again.
Customer in Beckenham, 6 December 2014
10
10
10
10
Install triton enrich electric shower.
I was really impressed on all aspects of the work, no fuss, no mess, very tidy, courteous, reliable workmanship, [perfect.
Customer in London, 28 November 2014
10
10
10
10
10
New kitchen taps fitted.
Punctual, no hidden costs and no extra work necessary. All work done well and professionally. Would definitely use this company again.
Customer in London, 10 November 2014
The Checkatrade Report
Frank and Son
2 March 2015
Radiator, dishwasher pipes and outside tap installed.
Very good, on time and good quality.
Customer in London, 1 November 2014
10
10
10
10
10
Boiler fixed.
Excellent service.
Customer in London, 29 October 2014
10
10
10
10
10
New boiler, heating, plumbing.
Joe and Frank have been amazing. They were very clear about the work we required, they are polite, extremely hard working, timely and great value for money. More importantly they get the job done! We couldn't recommend them enough and will be using them again for more jobs we have planned.
Customer in Beckenham, 22 October 2014
10
10
10
10
10
New boiler and RCD installed.
I had an old boiler taken out of the bathroom, new Vaillaint put in the kitchen and a new fuse box installed. It seemed like a big job to me but the guys charged a fair price and were friendly, honest, reliable and worked incredibly hard to get the job done with as little inconvenience as possible. Even when the old flat threw some problems at them they spent the extra time making sure it all worked smoothly. I'll be using them in the future for any other improvements and I'll be passing their number on to friends.
Customer in London, 20 October 2014
10
10
10
10
10
Boiler repair and service
Reliable and value for money.
Customer in London, 17 October 2014
10
10
10
10
10
Replace leaking elbow joint.
Service was prompt, operative, polite and knowledgeable, I rang at 10 am and work was completed by 4 30 pm, trilling was incredibly reasonable.
The Checkatrade Report
Frank and Son
2 March 2015
Customer in London, 22 September 2014
New piping and bib taps installed for car wash.
Efficient, great attitude towards work and considerable as I had to have the business running too at the same time and he took additional measures to keep my car wash working.
Customer in London, 20 September 2014
10
10
10
10
10
Leak underneath bath tub
Good job - estimate match price of job. Leak sorted.
Customer in London, 20 September 2014
6
7
8
8
7.3
Gas certificate, gas check.
Very good, clear explanation thorough checks. Fair price. Value for money.
Customer in London, 15 September 2014
10
10
10
10
10
New washer to bath cold tap.
Very good service. Very satisfied.
Customer in London, 9 September 2014
10
10
10
10
10
Cooker gas installed sink and dishwasher.
Very good.
Customer in Bromley, 1 September 2014
10
10
10
10
10
Fitting kitchen mixer tap; estimating for bathroom
fittings.
Polite, timely, efficient and value for money.
Customer in London, 30 August 2014
10
10
10
9
9.8
Water tank leak repair.
Very efficient, friendly and reasonably priced.
Customer in London, 29 August 2014
10
10
10
10
10
The Checkatrade Report
Frank and Son
2 March 2015
Brilliant service from Joe. Impeccable job completed with every attention to detail. He was so helpful above and beyond and worked so hard. I am very grateful and would always recommend his service. Many thanks Joe!
Customer in London, 22 August 2014
10
10
10
10
10
New kitchen tap.
Very professional and did a good job.
Customer in London, 22 August 2014
