The Salvation Army
Hampton Roads Area Command
2011-2012 Annual Report
Fighting Poverty in Hampton Roads ____________ since 1905
The Hampton Roads Area Command is a Christ led team of officers, staff and volunteers who are passionately committed to serving those with significant physical, emotional & spiritual needs as a hopeful approach to improving lives in our community.
Hampton Roads Area Command Mission Statement
Area Command & Social Services
5525 Raby Road, Norfolk 757-543-8100
Norfolk Corps Community Center
5516 Raby Road, Norfolk 757-543-8100
HOPE Village Women’s Transitional Housing
5525 Raby Road, Norfolk 757-543-8100
Hope Center Shelter & Day Services
203 West 19th Street, Norfolk 757-622-3471
Portsmouth Corps Community Center
2306 Airline Boulevard, Portsmouth 757-393-2519
Adult Rehabilitation Center
5560 Virginia Beach Boulevard, Virginia Beach 757-499-0032
The Salvation Army Hampton Roads Area Command Centers of Service
Serving the cities of Norfolk, Chesapeake, Virginia Beach, Portsmouth, and Accomack and Northampton counties.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination.
The Salvation Army International Mission Statement
Message from the Area Commander
Dear Friends,
2012 was a year of many changes at The Salvation Army in Hampton Roads. In June, Majors Lewis and Jackie Reckline transferred to Washington, D.C. to command The Salvation Army in the DC area, and we were welcomed in time to see the name change from the Tidewater Area Command to Hampton Roads Area Command.
These were not the only changes…many lives were changed…for the better. In spite of difficult economic times, we are fortunate to report that we are putting every resource to work to the benefit of our community, and with God’s grace, the impact of these resources will improve lives in Hampton Roads.
Last year, many people in need sought help because of financial hardships. With high temperatures, we opened cooling stations in Portsmouth and Norfolk. We expanded day services (hygiene care, laundry, case work and counseling) for women from once a week to everyday. When the jet crashed, and hurricane winds and waves left people in difficulty, we were there to assist. When the Holidays came, we were able to feed the hungry, visit the lonely, clothe and shelter families, and bring joy to the lives of children of all ages.
This year, we plan to open two after school programs, a school for performing arts, a lunch meal program for senior adults and a place where homeless men can transition into homes of their own. The Salvation Army was founded on the principles of Soup, Soap, and Salvation. We believe that focusing on our beginnings gives us direction for the future.
And next year, The Salvation Army Ray & Joan Kroc Corps Community Center will open (April 2014).
We are excited! That’s what we said, excited!! You know, thrilled, energized, wound up, ready to go and enthusiastic! Excited about everything that is going on and excited that you are here with us, a part of changing lives! Thank you!
With appreciation,
Captains Brett and Mary Meredith
P.S. Please join us on Facebook and SalvationArmyHRVA.org, sign up for our newsletter, keep us in mind for end of year giving and planned giving, volunteer at an event or come for a tour.
Fighting Poverty with ____________ Nutrition Social Services
• The Salvation Army Social Services office provides families in need with a variety of services and assistance.
• Social Services can provide a household with a food supplement from our USDA and community stocked food pantry once every 30 days.
• Through partnerships with Dominion Power and Virginia Natural Gas, The Salvation Army facilitates the EnergyShare program which helps households subject to disconnection keep their primary heating or cooling source running.
• A partnership with the Hampton Roads Sanitation District allows The Salvation Army to provide assistance to households subject to having their water source shut off.
• Foundation support and funds from the Federal Emergency Management Agency (FEMA) allow The Salvation Army to assist families on the verge of eviction and displacement stay in their homes, when funding permits.
• Food Pantry Visits
• Utility Bills Paid
• Referrals
• Cases Managed
• Rent Assistance
• PERSONS SERVED (unduplicated)
5,825 2,484 67,548 8,230 90 21,516
Mrs. Smith came to The Salvation Army with an overdue heating bill. Her gas had been shut off due to the overdue bill and with her husband out of work for a while it was difficult to make payments toward the bill.
Their four grandchildren living with them were taking cold showers and using a space heater when going to bed. Upon arriving at The Salvation Army, Mrs. Smith worked with a case manager to get her bill paid down enough to qualify for EnergyShare assistance and work on future budgeting.
Along with a food supplement she left with knowledge that her heat would soon be back on. With this hand up she has not been back since.
Fighting Poverty with ____________ Support Hope Center Shelter & Day Services
• The Salvation Army Hope Center Shelter provides food, shelter, resources and prayer for hundreds of struggling men in the Hampton Roads area.
• The shelter, open 365 nights a year, offers 12 weekly soup kitchens in addition to breakfast and dinner that is served to shelter residents.
• Day services including phone and voicemail access along with professional clothing, laundry services, computer access, and substance abuse counseling.
• Career counseling, encouragement and guidance assist in helping men and women find jobs, overcome obstacles, reconnect with families and find housing.
• Services for women were added to the daily schedule of services for the shelter in the summer of 2012. This group of women had previously gone without assistance.
• Overnight Shelter (visits)
• Day Services (visits)
• Employment Placement
• Case Management Sessions
• Meals Served
• Clients exited to Permanent Housing
• PERSONS SERVED (unduplicated)
7,401 17,392 7,676 6,751 44,799 96 1,563
Gus (pictured) entered our homeless services in November 2011 with health problems as well as difficulties maintaining employment. He was assisted with health care referrals, clothing, meals, showers/laundry, and identification assistance.
In the summer of 2012 he applied and was accepted by Virginia Supportive Housing for permanent housing. He was then provided extended shelter by The Salvation Army so he would be available for necessary appointments. We offer this opportunity to assist to ensure smooth transition from chronically homeless to permanently housed.
With support from The Salvation Army Gus will soon transition into permanent housing with confidence.
Fighting Poverty with ____________ Stability
HOPE Village Transitional Housing
• Nights of Lodging
• Singles Receiving Housing
• Families Receiving Housing
• Children Receiving Housing
• Amount Saved by Residents
• PERSONS SERVED (unduplicated)
7,595 13 4 11
$16,122 28
• HOPE Village is a transitional housing program offering a job and supportive services to low and moderate income single women and women with children in need.
• The residential style community features seven new single family homes and one administration office.
• The focus of this transitional housing program is to remove the barriers to self sufficiency.
• Programs and services are flexible and can be individualized to the needs of each woman and her family.
• Residents of the program are required to save 30% of their income, allowing them to have a solid financial foundation upon exiting the program.
• Duration of residency, up to 24 months, is largely determined by the resident’s participation in programming and desire to succeed.
Jennifer arrived at HOPE Village after having been evicted from her home. She temporarily stayed with family until she was accepted at HOPE Village.
Throughout her one year stay in the program Jennifer attended school part-time and worked part- time. After a year at HOPE Village, she exited the program and moved into permanent housing, a house rental that she shared with her mother who had also experienced homelessness.
Jennifer maintained contact with HOPE Village counselors and staff throughout her 15-month of follow-up period, maintaining her employment, education, and housing. We celebrate with Jennifer as she anticipates graduating from Old Dominion University with her teaching degree in December 2013.
Fighting Poverty with ____________ Relief Seasonal Services
• Annually, The Salvation Army Christmas Assistance program meets the needs of more than 43,000 unduplicated individuals in Hampton Roads.
• The distribution center provides assistance to residents of Norfolk,
Chesapeake, Virginia Beach, and Portsmouth; serving close to 75 families every 15 minutes, a total of 1,200 families per day.
• Partnerships with Mini Price Self Storage, United States Marine Corps Toys for Tots, and WVEC-TV 13News help provide space and gifts for the large- scale week-long distribution.
• A revived Thanksgiving Day feeding program served meals to 843 individuals with support from more than 460 volunteers.
• In partnership with WVEC-TV 13News, the annual back to school supply drive, The Write Stuff, has grown over the past 25 years to meet growing number of children in need of school supplies.
• Families Served at Christmas
• Total Children Served at Christmas
• Total Gifts Distributed
• School Supplies (children)
• Community Care Gifts Given
• Number of Days of Camp Provided
• PERSONS SERVED (unduplicated)
9,072 19,087 156,332 1,882 7,236 507 42,502
Joanne (pictured) lost her job in the fall of 2012. Out of work for three months, with four children to provide for, she came to The Salvation Army Christmas Distribution center to receive the
Christmas assistance she’d registered for a couple months before.
It was her first time having received Christmas assistance and was overwhelmed by the number of toys and gifts she received for her children. She thanked volunteers and staff and was grateful for their generosity and compassion.
On the verge of tears she said, “It feels like Christmas, this is really special. I had no idea it would be so much and so helpful.”
Fighting Poverty with ____________ Community
Kroc Corps Community Center
• Opening Date
• Seats in Chapel/Performing Arts Area
• Square Feet of Waterpark
• Square Feet of Fitness Area
• Total Square Feet
Spring 2014 304 11,270 23,647 92,000
• The Salvation Army Ray and Joan Kroc Corps Community Center of Hampton Roads will be a beacon of hope and joy to an area previously populated by poverty and despair.
• Thanks to support of 127 donors, generous lead gifts, and the leadership of the endowment campaign by Josh Darden, The Salvation Army has begun construction on the 92,000 square foot facility and on schedule to open in late spring 2014.
• In accordance with Joan Kroc’s wishes, The Salvation Army Kroc Center will provide a space, programming and personnel for all members of society to enter, participate, and engage along-side and with one another.
• The Kroc Center’s membership structure allows all families and individuals to experience programs and opportunities that may have previously been out of their reach.
Like so many of her friends, and half the town, high school senior Taylor came to the The Salvation Army Ray and Joan Kroc Corps Community Center in Coeur d’Alene, Idaho to use the fitness center and rehab her broken foot.
Soon after, her family was coming to the Kroc Center for the activities as well as Sunday
worship. Taylor was involved with the middle school and teen programming and began building relationships and friendships that she’d not expected.
Through her experiences at the Kroc Center, Taylor came to know and experience God’s love and in August 2011 joined the Revolution Hawaii mission trip to spread and share God’s love in Hawaii as well as continue to share and grow His love in Coeur d’Alene.
Fighting Poverty with ____________ Education Youth Programming
• Number of Days of Camp Provided
• Character Building Attendance
• Youth Music & Arts Class Attendance
• Total Number of Visits to Institutions
• Total Number of Persons Visited
• Volunteers Participating in Visits
507 34,934 1,918 238 6,355 1,757
• Week-long Salvation Army summer camps at Camp Happyland in
Richardsville, VA provide a respite from violence and abuse that too many local children accept as normal.
• The Adventure Corps and Sunbeams programs, hosted at the Norfolk and Portsmouth Corps weekly, gives children in grades 1-5 recreation, skills development and varying educational opportunities all rooted in Christian values.
• Weekly teen programming provides impressionable youth the opportunity to learn and grow through music, arts, and Christian programming.
• Teen leadership conferences such as Youth Councils provide local children a weekend of fun, education and memories that last a lifetime as they make friends from across the state and grow their relationship with Christ.
A young girl joined The Salvation Army youth programming on Tuesday nights to participate in Bible study, arts & crafts and other educational programming for children her age. Shortly after Thanksgiving her father was shot and killed.
In counseling the mother, she said that her daughter, at only 6 years old, knew that God would help her through this time even though her daddy was gone and is now in heaven looking down on her.
Her mother thanked The Salvation Army officers and youth pastor profusely for welcoming her daughter into The Salvation Army “family” and helping her through the difficult time.
The youth leaders within The Salvation Army then were able to join together and give the young girl the Christmas that she deserved, though her mother was struggling to make ends meet.
Fighting Poverty with ____________ Warm Meals Disaster Services
• The Salvation Army’s Disaster Relief Services are prepared to assist in the wake of all types of disasters, natural or otherwise.
• Mobile feeding is provided by volunteers from The Salvation Army’s mobile kitchen serving warm meals to victims and relief personnel on site.
• Shelters may be established and maintained in Salvation Army facilities or other sites.
• The Salvation Army often distributes basic commodities not readily available at the time of need including food, water, health and sanitary needs, and clean-up kits.
• During times of disaster in 2012, The Salvation Army worked swiftly and efficiently to respond and serve the needs of the affected citizens with available resources, while other resources were procured and partnerships identified.
• The Salvation Army also works in partnership with government and other non-profit agencies to respond in the most effective ways when tragedies strike.
• Mayfair Mews Jet Crash Response
• Portsmouth Carbon Monoxide Leak
• Superstorm Sandy Response
~Lodging
~Meals
• PERSONS SERVED (unduplicated)
60 400 956 259 1,219 526
Kathy and Greg run their father’s barber shop in downtown Norfolk. During storms like Isabel, Irene, and Sandy they have prayed for rising waters to slow down and been only able to watch as the water got higher and higher.
During one such storm, The Salvation Army mobile kitchen was in the area, serving meals, providing clean-up kits and offering encouragement and assistance. Kathy and Greg repeatedly thanked The Salvation Army volunteers for being there and providing those meals. They noticed friends in the neighborhood coming to get food and soon The Salvation Army mobile kitchen became a meeting place for neighbors and friends to connect and find out how everyone was doing.
The Salvation Army faces disasters of every type, every day of the year and will always respond.
Fighting Poverty with ____________ Balance Adult Rehabilitation
• Number of Cases Served
• Number of Meals Served
• Attendance at Sunday Service
• Number of Graduates
• PERSONS SERVED (unduplicated)
1,659 112,509 5,462 88 293
• The Salvation Army Adult Rehabilitation Center on Virginia Beach
Boulevard in Virginia Beach is a 122 bed facility that assists the beneficiaries of the program by providing hope and teaching them to live a balanced lifestyle.
• The Adult Rehabilitation Center uses the Gospel, in conjunction with work in the Family Stores, to teach program participants useful tools in the fight against addiction. Training in warehouse operations, retail store management, team cooperation, determination, and productivity help participants prepare for life after treatment.
• Individual and group counseling assist with character formation and life skills.
• Spiritual direction helps the beneficiaries embrace the practical application of the Christian faith as a lifestyle and encourages them to become established in a church community of their choice.
Samuel (pictured) began his addiction with pain medication ten years ago after kidney and
shoulder surgery. He knew it was time to get help in the summer of 2012 when he started forging prescriptions and finally the law caught up with him.
At 41, Samuel has been enrolled in The Salvation Army Adult Rehabilitation program for five months and is setting goals of re-establishing family relationships and continuing his now strong connection with God upon graduation.
He’s searching all possibilities as he prepares for graduation and laying his future in God’s hands.
Programs & Services
year ending September 30, 2012 SOCIAL SERVICESFood Pantry Visits Utility Bills Paid Referrals Cases Managed Rent Assistance
PERSONS SERVED (unduplicated) HOPE CENTER SHELTER Overnight Shelter (visits)
Day Services (visits) Employment Placement Day Services (Individuals)
Counseling Sessions (Substance Abuse) Case Management Sessions
Meals Served Clothing Orders
Clients exited to Permanent Housing Referrals
PERSONS SERVED (unduplicated) HOPE VILLAGE (24 Month Transitional Program)
Nights of Lodging Singles Receiving Housing Families Receiving Housing Referrals
Number of Children Receiving Housing Number of Programs Offered
Other Services
Amount Saved by Residents
Singles Graduated to Permanent Housing PERSONS SERVED (unduplicated)
5,825 2,484 67,548 8,230 90 21,516
7,401 17,392 7,676 587 265 6,751 44,799 785 96 2,413 1,563
7,595 13 4 988 11 40 1,473
$16,122 7 28
SEASONAL PROGRAMS (unduplicated) Families Served at Christmas
Total Children Served at Christmas Total Gifts Distributed
School Supplies (children) Community Care Gifts Given Volunteers/Hours
Grocery Orders Provided
Number of Days of Camp Provided PERSONS SERVED (unduplicated) COMMUNITY CARE
Total Number of Visits to Institutions Total Number of Persons Visited
Workers (Volunteers) Participating in Visits COMMUNITY CENTER ACTIVITIES Attendance for all Sessions
Total Snacks Served
CHARACTER BUILDING Adults & Youth Attendance
Youth Music & Arts Class Attendance VOLUNTEERS
Total Number of Hours Given DISASTER RELIEF
Mayfair Mews Jet Crash Response
Portsmouth Carbon Monoxide Leak Response Superstorm Sandy Response
~Lodging
~Meals
PERSONS SERVED (unduplicated)
9,072 19,087 156,332 1,882 7,236 5,894/12,651 8,115 507 42,502
238 6,355 1,757
16,290 34,934 1,918
23,021
60 400 956 259 1,219 526
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000
Individuals Assisted Meals Served Amount Saved by HOPE Residents
2012 2011
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000
Seasonal Individuals Assisted Total Children Assisted at Christmas
2012 2011
0 10,000 20,000 30,000 40,000 50,000 60,000 70,000
Families Served at Christmas Character Building Attendance 2012 2011 +67%
+24%
+74%
+28%
+32%
+48%
+54%
Families Served at Christmas Character Building Attendance Seasonal Individuals Assisted Total Children Assisted
at Christmas Total Individuals
Assisted Amount Saved by
HOPE Residents Meals Served
Financial Statement
year ending September 30, 2012REVENUE
Direct Donation Income Government Grants
Adult Rehabilitation Center United Way Allocation
Total Income
Balance: October 1, 2011
Income Grand Total
$7,051,373
$230,551
$7,131,571
$288,984
$14,702,479
$832,913
$13,869,566
EXPENSES
Social Services
Community Center Operations Adult Rehabilitation Center Administration & Management Fundraising
Total Expenses
Balance: September 30, 2012 Expenses Grand Total
$4,334,407
$1,454,946
$7,131,571
$403,275
$936,964
$14,261,163
$391,597
$13,869,566
Direct Donation Income $7,051,373 Government Grants $230,551 Adult Rehabilitation $7,131,571 United Way Allocation $288,984
Social Services $4,334,407 Community Center Operations $1,454,946 Adult Rehabilitation $7,131,571 Administration & Management $403,275
Fundraising $936,964
REVENUE EXPENSES
48%
49%
1.6%
2%
50%
30%
10%
2.8%6.5%
2012-2013 Advisory Board
OFFICERS
Troy A. Brinkley Chairman C. Bradford Hobbs Vice Chairman Anthony M. Thiel Secretary C. Edward Drescher Treasurer R. David Cobbs, Jr. Past Chairman LIFE MEMBERS EMERITUS MEMBERS Harry N. Gustin, II George Sinkez
Ed Reed Todd V. Savage Dwight C. Schaubach Thomas M. Simpson Don Smith
Hildreth Strode Peter W. Strauss Dan T. Thibodeau Norman Venzke Dr. Delores Wilson MEMBERS
Dr. Rebecca Adams Martha Ambler Jim Beale Bill Blankenship Roby Blankenship John C. Brewington Joan T. Bryan
George “Skip” Burton III
Leslie E. Doyle Cathie J. France Melvin R. Green William A. Gresham C. Randolph Hudgins, Jr.
Fred W. Kirschbaum Carolyn P. Lincoln Scott Lowery Kevin Marshall Shurl R. Montgomery
REPRESENTATIVES Roby Blankenship Donna Fuleihan
Thank You.
It’s all about neighbors helping neighbors...
Your gifts of time, treasure, and talents helped serve more than 70,000
individuals in Hampton Roads in 2011-2012.
Message from the Advisory Board Chair
As we continue to serve the residents of Hampton Roads, 2012 brought The Salvation Army new opportunities and challenges. At a time when many are economically stressed, the need for services and programs continues to expand. Thanks to the abundant
generosity of our donors, compassionate volunteer efforts and tireless work by the local staff, our neighbor’s needs have been met in meaningful ways. This is what The Salvation Army has been doing best in our community for over 108 years. Additionally, our core programs continue to thrive and have recently expanded.
Our Hope Center Shelter plans to operate a transitional housing program in a renovated wing of the current building providing 12 beds for men moving from homelessness to permanent housing and currently women’s services are being offered daily. In the spring, we will offer after school programs to surrounding elementary schools at our community center on Raby Road. New youth programs will begin for the arts that will include music lessons and children’s theater. Together with the support of our Women’s Auxiliary, HOPE Village, a transitional housing program for homeless women and children, continues to grow. At Christmas your generous donations and helpful volunteer efforts provided over 19,000 children and 9,072 families with Christmas toys, clothing and food.
On April 6th, we are celebrating our first annual Kettle Krush 5K, and 1 mile Fun Run and baseball game at Harbor Park. This will be a great way to enjoy several events along Norfolk’s waterfront with proceeds supporting the women and children living at HOPE Village.
Last summer The Salvation Army began construction on the Ray and Joan Kroc Corps Community Center in Norfolk’s Broad Creek area. This extraordinary gift will revitalize this area by providing dynamic recreational, cultural, educational and spiritual programs under the ministerial outreach of the Salvation Army. The vision for the project began over 9 years ago and would not be possible if not for the generous donations of many in our community.
I would like to extend a special thanks to the Advisory Board, the Women’s Auxiliary and to Captains Brett and Mary Meredith. I also would like to thank our financial donors and volunteers for their ongoing support and commitment. The need in our community continues to be great. The mission and goals are the same. Thank you for Doing the Most Good and being a shield in our community. As God gives us strength, may we recommit ourselves to the service of our Creator as we extend a caring hand to those in need in Hampton Roads.
Sincerely,
Troy A. Brinkley
