Communication services

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Communication services

Flexible communication services offering integrated

telephony, messaging, and collaborative tools

For more information :

claranet.co.uk - twitter.com/claranet

To book an appointment or to discuss our communication services :

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Claranet services Communications

Claranet is Western Europe’s largest independent managed service provider offering businesses

integrated hosting, networks and communications services. Over 4,500 businesses trust Claranet to deliver their applications and websites 24x7. Founded in 1996, Claranet has continued to evolve from a strong base as an innovative network services company into a leading hosting provider positioned as a leader in the Gartner Magic Quadrant for European Managed Hosting. We leverage our partnerships with the world’s largest technology vendors to create services that meet your needs now and in the future.

By continually investing in the technology platforms and local expertise that you require we can help you get ahead. With over 750 employees, across six countries (UK, France, Germany, Portugal, the Netherlands, and Spain) our mission is to build trusted customer relationships for the long-term, helping you to focus your resources on innovation and creating value for your business. We take the time to really understand your business and create tailored, flexible solutions which transform the complex challenges you face into opportunities.

About Claranet

Quick facts

£130m annual revenue Over 4,500 business customers Operations in six European countries Network services leader since 1996 Circa 750 staff in 16 offices 20 data centres

Positioned as a leader in the Gartner Magic Quadrant for European Managed Hosting

Our customers

Communications

Email Collaboration Telephony

Networks

Managed networks Connectivity Mobile broadband

Hosting

Managed hosting Virtual Data Centre Colocation

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Transform your ability

to deliver

Our communication services include email, telephony and collaboration tools designed to help your business communicate better. Built on our powerful network and hosting infrastructure and monitored and managed by a dedicated team of experts, 24-hours-a-day, 7-days-a-week, 365-days-a-year, you can trust us to ensure you and your customers get the best possible experience.

Benefit from a proven approach

15 years experience in managing email for companies in the UK Top-3 UK based email provider by end users

We manage over 800 MPLS networks

Delivering the business outcomes you need

Scale your services smoothly as your business changes instead of being tied to unpredictable and large capital expenditures Support an increasingly distributed workforce with anytime, anywhere services

Speed up deployment time, freeing your team to focus on delivering more projects, faster Retain the control you need through the powerful Claranet Online customer portal Manage costs more effectively with simple per-user-per-month pricing

Manage users with a simple interface

Leverage our

process expertise

We have the expertise to help support your communications strategy, matching the right mixture of services to your individual requirements. We take the time to understand what you are trying to achieve and work with you to design, build, manage and evolve your solution.

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EXPERIENCE EXPERIENCECUSTOMER CUSTOMER EXPERIENCE

Claranet services Communications

Our process

Claranet designs, builds, manages and evolves your services in partnership with your business helping you achieve your desired business outcomes today and in the future. We combine the insight we gain from our customers with the knowledge of our own subject matter experts to design solutions tailored to your needs. We continually work to improve everything we do.

Evolve

Circumstances and objectives change. Our teams understand your business and new technologies, and are available to work with you on your strategic planning and roadmap development. We aim to continuously improve your services.

Manage

Your business is managed by our Service Operations team who provide a proactive, ITIL aligned, service around the clock. You receive a single point-of-contact, providing fast response and clearly defined ownership. A technical expert is always on-hand should any issues arise.

Design

We take the time to listen and understand your business along with your personal and IT objectives. By understanding your challenges we can work with you to design a tailored service to meet your needs. By using common service ingredients and proven processes we speed up deployment times while maintaining quality.

Build

Once your solution has been designed, our Service Delivery team will take over, to manage the implementation and delivery process working closely with your internal teams. We take pride in ensuring your solution is delivered correctly and to the agreed schedule.

Claranet understands just how important IT is to our customers’ businesses. We take the trust

that our customers place in us very seriously and are completely focused on ensuring that all elements

of the services we provide continually reflect this understanding.”

Wiebe Nauta - Operations Director, Claranet

UK

“

E

xpertise

you can trust

Solution Design Service Delivery Service Operations Service Management Service Quality Security & Compliance Vendor Management

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Making email simple

Choose our on-demand service optimising Microsoft Exchange technology for no-nonsense, enterprise-grade email, calendaring and SharePoint document management at a predictable, per-user-per-month cost. Alternatively, for a more tailored approach, we can architect a dedicated Exchange platform that fits your precise requirements, now and in the future.

Improve communication

with “presence” indicator

With the “presence” indicator a user’s availability status can be seen at a glance, within any integrated application. The traffic-light system makes it easy to select the most appropriate communication method for contact and collaboration for a particular user thus, substantially reducing time spent chasing people down via phone, email, text and IM.

Instant messaging on-demand

Instant messaging allows users to react and respond to opportunities and challenges more rapidly, bringing improvements to internal communication and customer service. Combining instant messaging, video and voice calls, screen sharing and conferencing, the Claranet service delivered alongside Outlook email gives you a powerful service at a simple per-user-per-month price.

Claranet: hosted, supported

and billed in the

UK

We offer you the peace of mind that comes from using a proven UK provider. You know where your data is hosted and you can simply access our expert UK support through a single number. Get the local help and advice you need to save time and reduce risk. Access migration services to suit your individual requirements.

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Claranet services Communications

Telephony services

Claranet’s managed telephony services help you break free from the constraints and risks of a disparate and disjointed voice estate. We help you take complete control of the role telephony plays in your business. From simple consolidation of your voice and data providers to the roll-out of a powerful new IP telephony solution, you can leverage our investments and experience to help you quickly get the results you need.

Services

Lines and calls

SIP trunking

Inbound and number management

Hosted IP telephony

Your

IP

telephony platform

Claranet uses Europe’s largest cloud-based IP voice platform (STORM) to deliver your communications-as-a-service. The platform has been designed for 99.99% availability, with massive redundancy including multi-site resilience and built-in disaster recovery planning. Embedded in the heart of the UK’s biggest business network, the platform epitomises the benefits of cloud technology and is now available to mid-sized UK businesses for the first time.

Benefits

Reduce costs

Consolidate suppliers

Transform customer experience

Improve business continuity measures

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The challenge

Robinsons Relocation had no effective business continuity or disaster recovery systems in place to safeguard the productivity and profitability of its operations against the threat of downtime in its IT and communications infrastructure. Should a server crash with no business continuity or disaster recovery systems in place, Robinsons Relocation could be faced with the prospect of losing substantial volumes of vital customer data and being unable to fulfil its commitments to customers.

The solution

Having spoken to a number of providers, Robinsons Relocation worked together with Claranet to develop a solution that would offset the company’s substantial telephony costs to pay for its email services and vPlatform, providing a much more secure and functional infrastructure with much lower risk.

IT Director Richard Veys explains: “The brief we went to Claranet with was clear and simple: we wanted to migrate our data, email and telephony from our incumbent providers – including BT – into the cloud, and to make them ‘disaster-proof’. Claranet now provides us with a hosted MPLS network, a communications suite of email and telephony that is available through our desktops, and a fully backed-up and secure server in the cloud.”

The results

The transition to hosted IT infrastructure with Claranet has had wide-ranging benefits for Robinsons Relocation beyond simply provisioning for business continuity and disaster recovery. “First and foremost, the Claranet solution has given us a much more secure and functional platform to work with, and I no longer have sleepless nights about the potential loss of data. But it has also really smoothed out the running of the IT department, bringing greater regularity to our costs and boosting the speed and reliability of the network – meaning that I don’t get people complaining about performance anymore,” Veys explains.

“We weren’t actually looking for a customer-focused solution, but a happy side-effect of our migration to Claranet’s solution has been that we are now able to provide our customers with a better service,” he continues. “The full integration of our telephony system onto our desktops – call routing, diverting, voicemail, everything you would expect from an enterprise phone system – means that our staff are able to manage calls in a much more efficient and controlled manner. Claranet has provided us with modern control over a modern communications network.”

The full integration of our telephony system onto our desktops – call routing, diverting, voicemail, everything you would expect from an enterprise phone system – means that our staff are able to manage calls in a much more efficient and controlled manner. Claranet has provided us with modern control over a modern communications network.“

Richard Veys, IT Director, Robinsons Relocation

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For more information :

claranet.co.uk - twitter.com/claranet

To book an appointment or to discuss our communication services :