On Hold Communications
provide the complete
telecoms solution.
Our dynamic team is pleased to bring a fresh,
consultative approach to telecoms. We believe
it is imperative to gain a better understanding
of your business before we commence work
for you.
Our commitment to delivering excellent
customer service means you’re pleased with the
results we deliver. Read what our customers
have to say about us online at
www.onholdcomms.co.uk
Whether you’re looking for a more cost-effective
way to improve your current system or are
interested in a complete telecoms overhaul,
you’ve come to the right place.
“
Turn your
calls into
increased
revenue
and profit
”
Dental Solutions
• Avoid callers hearing an engaged tone
• Reduce caller abandonment • Auto-answer calls with a
professional intro message if calls can’t be taken • Professional “on hold”
messages to advertise your treatments and services
• Customised voicemail system to take messages at lunchtime and out of hours
• No need to change your phone number
• Retain existing patients • Ensure new patients get
through to your reception team • Give your practice a
professional image
• Record all calls for staff training and security
• Link your practice management software with your new phone system and answer calls with a personal touch
• Call data is available so you can analyse the results of your marketing campaigns
The Benefits:
The biggest problem facing dental practices is the dreaded
“engaged tone”. Research shows 90% of callers reported finding the
phones engaged when they called their local practice.
We’ll analyse your current set
up and make constructive
recommendations on how to
resolve the problems you face
every day.
Do patients complain about the phones being engaged? Do your receptionists have difficulty handling multiple calls? Do your existing patients know about all of the treatments you provide?
Do you offer dental payment plans that let patients spread the cost of treatments?
Have you spent a lot of money on your website and marketing?
If your answer is “yes”, we can help you!
“
Reduce costs
and enhance
employee
productivity
”
Telephone Systems
Would you like to
save 35%-40% on
your phone bills and
reduce the cost of
your line rentals?
We offer local and national calls for as little as 1p and great savings on calls to all mobile networks.The benefits of choosing
On Hold Communications:
• Discounted rates to save youmoney on your monthly bills • Upgrade & installation of
existing and additional lines • One easy to understand bill
for your lines, calls & broadband • UK based customer services
On Hold Communications can make choosing the right telephone
system an easy decision.
Our consultants will assess your requirements and recommend the best phone system for your working environment. Our accredited engineers specialise in the installation of a complete range of telephone systems including NEC, Panasonic, Avaya & Nortel Networks.
Our partnership with leading brands means we’re able to offer fantastic solutions at competitive prices.
Call Management
Inbound Call Solutions
Are you a sole trader or a new business? Do you work from your mobile phone?
On Hold Communications can provide your business with a freephone, 0844, 0845, 0870 or local number to advertise.
Now you too can sound like a large organisation. Our inbound call solution package gives you features such as:
• Auto-Attendant • Call Queuing • Music On Hold • Voicemail
There are no long contracts and no hardware costs and with prices starting from just £10.00 per month, it’s worth asking us for more information.
Maximise Efficiency
Auto-Attendant
We will supply professionally voiced day messages, night prompts and menu options. Callers can be directed to specific members of staff or departments in a clear concise manner.
Voicemail System
All of our phone systems incorporate voicemail as standard. Already have a phone system but no voicemail? We can supply and install it for you.
Call Queuing
Give your callers the option to ‘hold the line’, and use this time to advertise your range of products and services. Callers can leave a message if they ‘no longer wish to hold’.
CTI & Screen Popping
Every office environment has phones & PC’s. We implement the software that helps them work together. Watch your clients details appear on screen when they call or simply call them by clicking their name.
Call Recording
A valuable tool designed for improving customer service, employee performance, dispute resolution and staff training.
Call Logging
Discover how many calls you’re missing every day, the average length of time a caller waits, or what your busiest time of day is. Call logging is particularly beneficial for sales and marketing departments, and combined with call recording it is a very effective way to analyse employee performance.
Customised On Hold Messages
will enable you to:
•
turn your calls into custom
•
enhance your corporate image
•
sound professional
•
advertise latest promotions
•
launch new products
•
offer seasonal greetings
•
promote additional products & services
•
direct clients to your company website
•
obtain a competitive edge
•
reduce caller abandonment
•
create additional sales revenue
•
increase your profits
What do your callers hear when they’re on hold?
Regardless of how efficient we are, 70% of business callers are placed on
hold, queued or transferred. Don’t leave your callers feeling frustrated and
miss another opportunity.
Music On Hold
Auto-Attendant Prompts
First impressions count, so why not have a professionally voiced welcome message or menu options and give your phone system a touch of class?Night Voicemail Prompt
Deliver important business information even when your office is closed. A professionally recorded concise prompt with your business hours, website address and emergency telephone number could be the difference between a customer calling you back or not.Web Audio
Customise your website by adding sound to it. We can advise you on how best to benefit from having music and voicing streamed to your website to give you that edge over your competitors. Transform your website into a professional, 3 dimensional marketing tool.
VoIP
The Features:
• Automated Attendant • Customised On Hold Messages • Call Recording & Barging • Call Queuing• Call Routing (DID & ANI) • Call Forwarding • Call Transfer • Voicemail to Email • Call Divert
• Disaster Recovery Plan • Web Portal for Online
Management • Fax to Email
The Benefits:
• Significant cost reduction on line rentals
• Scalable so your system grows with your business
• Minimal capital outlay on equipment
• Digital call quality • Link all your sites • Free calls between sites • Connect home-workers • Low call charges • Connect to your system
whilst abroad
• No need to change your phone number On Hold Communications offer a
range of VoIP services; from IP Communications through a PABX to a completely Hosted VoIP service. Make multiple calls using a single broadband connection instead of a regular analogue or digital phone line.
Our project management covers the entire end to end package, from a stable business broadband connection to all your hardware requirements, structured cabling and an accredited installation. Make sure you choose the right VoIP services and a reliable VoIP Service Provider who will help elevate your business to the next level.
On Hold Communications provide the complete telecoms solution; from system design and project management to certified installation, training and maintenance.
Turn your calls into custom using bespoke ‘on hold’ messages. A simple, effective way to enhance your corporate image & brand identity.
Don’t miss another call;
increase revenue and profits with better call retention and on hold marketing.
Try a new approach to telecoms with Hosted IP Telephony.
A resilient solution that adapts quickly to today’s dynamic working environment.
the sound of marketing 38 southbridge road croydon cr0 1ae t: 0845 466 1222 f: 0845 466 1333 e: [email protected] w: www.onholdcomms.co.uk company registration no: 04366882
