W7
Learning Area
TVL-Housekeeping
Grade Level
11/12
Quarter
Four
Date
I. LESSON TITLE
Deal with/ Handle with intoxicated Guests (IG)II. MOST ESSENTIAL LEARNING
COMPETENCIES (MELCs)
L.O 2. Apply appropriate procedures
2.1 Discuss DO’s and DON’Ts in assisting intoxicated guests 2.2 Observe proper way of dealing with intoxicated guest 2.3 Ways in communicating with intoxicated guest TLE_HEHK9-12LL-IVi-j-2
III. CONTENT/CORE CONTENT
The DO’s and DON’Ts in assisting intoxicated guests Things to do when the guest is intoxicated
Proper way of communicating with intoxicated guest
IV. LEARNING PHASES AND LEARNING ACTIVITIES I. Introduction (Time Frame: First Day)
LEARNING TASK 1: PICTURE INVESTIGATION
Directions: Below are the pictures in assisting intoxicated guests. Examine the pictures and answer the questions that follow. Write your answer on a separate sheet of paper.
https://bit.ly/3vm0sMs
1. What can you say about the pictures?
2. How will you identify and explain the given pictures? LEARNING TASK 2: WRITE IT!
Directions: Based on your learning and understanding in dealing with intoxicated guests, complete the bubble map by listing at least five do’s and don’ts when assisting intoxicated guests. Prepare a short explanation for each listing. Copy the template and write it on a separate sheet.
1. Do not argue with the person 2. Assist the intoxicated person 3. Do not scold the person
IV. LEARNING PHASES AND LEARNING ACTIVITIES D. Development (Time Frame: SECOND DAY) LEARNING TASK 3: READ AND STUDY! (LECTURE)
Directions: Read with comprehension the content review about do’s and don’ts in assisting intoxicated guests, proper way of dealing with intoxicated guests, and ways in communicating with intoxicated guests. This is also your guide in answering all the activities in this Learner’s Packet.
DO’S IN ASSISTING INTOXICATED GUEST
1. DO demonstrate concern for a person's welfare. Talk in a calm, non-judgmental voice to reassure him/her.
2. DO find out what the person was drinking, how much, over what time, and if the alcohol was consumed with any other drugs or medicines.
IV. LEARNING PHASES AND LEARNING ACTIVITIES
3. DO explain what you intend to do, speaking in a clear, firm, reassuring manner. 4. DO arrange for someone to stay with a person who is vomiting.
5. DO encourage the intoxicated person to lie down and sleep, making sure to lie on his/her side. This prevents accidental death by choking should he/she begin to vomit. Be sure to check the person every 30 minutes for the first two hours and then every hour to make sure they are responsive and are breathing. If they do not respond, call for assistance. Remember, a person’s BAC (Blood Alcohol Concentration) level may continue to rise depending on how much they’ve had to drink and how recently s/he consumed the alcohol.
DON’TS IN ASSISTING INTOXICATED GUEST 1. DON’T attempt to constrain the person.
2. DON’T give the person food, coffee, tea, or other liquids. S/he is at risk for choking. 3. DON’T induce vomiting.
4. DON’T give the person a cold shower.
5. DON’T assume that every intoxicated person who passes out will sleep it off. Check his/her breathing at regular intervals. Don’t leave them alone.
6. DON’T let a person operate a car, motorcycle or bicycle. 7. DON’T leave him/her alone.
WAY IN ASSISTING INTOXICATED GUESTS
1. Bring Up Food. Suggest that they purchase a food item instead of another drink. When we eat, it helps slow down the absorption of alcohol in the body. Also, if the patron has an empty stomach, they will continue to get more intoxicated quicker.
2. Offer Water, Coffee or Tea. Suggest having them try a different product that is non-alcoholic. This gives them time to let the alcohol pass through the body. Offering them water or coffee is a great alternative. If this doesn’t work, perhaps try juice or a soft drink.
3. Try Talking to the Group. It can be beneficial to have friends talk to an intoxicated individual instead of a bartender. If an intoxicated individual is with a group of people, try talking with the group members. The group may be able to help sway the intoxicated individual into slowing down or switching to a non-alcoholic beverage.
4. Avoid the Intoxicated Patron. Instead of relying on a drunk patron to change what they are doing, slow down the flow of drinks yourself. Servers or bartenders may have to avoid that customer for longer periods of time to slow down the service of drinks. This will give the intoxicated customer more time for the alcohol to pass through their system.
Refusing service can potentially lead to a heated conversation with the customer, so it is important to have an established policy in place stating how your business deals with intoxicated customers. Servers and bartenders need to know it is acceptable to go to the manager for help when dealing with an intoxicated customer.
When speaking with a customer about refusing them service: • Be as friendly as possible, yet firm in your decision.
• Tell them you care about their well-being and want them to get home safely. It is recommended that you help them find transportation home if they do not have a way to get home safely. A cab service or third-party app such as Lyft or Uber can make all the difference if the intoxicated customer is drinking alone.
• It is alright to let them know that your job or liquor license could be at risk if you were to overserve them. If a drunk patron becomes disorderly or you feel threatened in any way, contact your local police department for assistance. The goal is always to keep everyone involved in this situation – and your business – safe.
LEARNING TASK 4: NAME ME!
Directions: Identify the sentence being described. Write DO’S if the statement is correct and DON’TS if it is not. 1. Speak in a clear, firm, reassuring manner.
2. Arrange for someone to stay with a person who is vomiting. 3. Explain what you intend to do.
4. Intoxicated guests must be intended to be left alone. 5. Let intoxicated guests operate a car.
6. Aspirin is good for intoxicated guests.
7. Check the breathing of intoxicated guests at regular intervals. 8. Do induce vomiting.
9. Intoxicated guests must be encouraged to lie down and take some rest. 10. Find out the condition of the intoxicated guests.
IV. LEARNING PHASES AND LEARNING ACTIVITIES E. Engagement (Time Frame: Third Day)
LEARNING TASK 5: LET’S ACT IT OUT!
Directions: Prepare a two-minute video presentation about the correct way of dealing with intoxicated guests and proper ways of communicating with intoxicated guests. Present in the scenario are 2 characters acting out as the intoxicated guest to be assisted by the other. Your output will be scored using the rubric below.
RUBRIC ON CORRECT WAY OF DEALING WITH INTOXICATED GUEST AND PROPER WAYS OF IN COMMUNICATING WITH SOBER GUEST
A. Assimilation (Time Frame: Fourth Day) Learning task 6: LET’S PAY ATTENTION!
Directions: The phrase “TAKE CARE” is one of the steps that can help resolve matters involving the intoxicated persons. Create an acrostic poem with the letters of the phrase “TAKE CARE.” Write a paragraph summarizing the essence of your composition. Write your answer on your answer sheet.
T- C- A- A- K- R- E- E-
IV. LEARNING PHASES AND LEARNING ACTIVITIES V. ASSESSMENT (Time Frame: Fifth Day)
(Learning Activity Sheets for Enrichment, Remediation, or Assessment to be given on Weeks 3 and 6)
MULTIPLE CHOICE
Directions: Read the sentences carefully. Write only the letter of the correct answer on your answer sheet. 1. Jhon found that his friend was already drunk. What does Jhon need to do?
A. Leave them alone. C. Let them enjoy the company of each other.
B. Let them operate their car. D. Jhon needs to talk to his friend calmly, clearly and in a firm and assuring manner. 2. Why is it important to assist intoxicated guests in the proper way?
A. To become safe. C. To eliminate serious accidents.
B. To avoid high risk. D. To become best employee of the year.
3. All the following are proper ways in assisting intoxicated guests EXCEPT____. A. Be friendly, but firm in decision. C. Explain what you intended to do.
B. Find transportation for them. D. Let him/her enjoy the beverage in the area. 4. How will you show good behavior while doing your task in assisting intoxicated guests? A. I will do my task calmly.
B. I will first think of a possible solution.
C. I will call related persons to the intoxicated guest.
D. I will call the authorized personnel to do the job properly.
5. Do you think the proper way to deal with the intoxicated person is important?
I. Yes, to eliminate the misunderstanding.
II. Yes, to know and determine the address of the guests.
III. Yes, to clarify to the intoxicated guests what you intend to do.
IV. Yes, to have peace harmony in the establishments, and to the other guests as well.
Choices
A. I and IV only C. I, III and IV B. III and IV only D. I, II, III and IV
6. It is important to know the signs of intoxicated person. The following are signs of intoxicated person except; A. smell of alcohol
B. body language C. speech defect D. nervous breakdown
7. It is human nature for people who are under the legal age of drinking in a specific place to want to consume alcohol due to: A. Peer group pressure
B. Act of rebellion C. The right to fit in D. All of the above
8. The following advice about drinking is applicable and advantageous to the person except; A. Drink as much as you can
B. Know your limit C. Do not drink and drive D. Drink moderately
9. Mr. Valentin Mendoza seek the company of his friends and end up drinking and be intoxicated due to a serious personal problem. There are certain ways you can extend help to him; except
A. take time to listen to his concerns. B. advise him to take things lightly. C. help him to realize the power of prayer. D. advise him to develop drinking as a habit.
10. If you encountered an intoxicated person who fall asleep, what will you do? A. Let him relay and relax on his bed.
B. Advise him to wake up and drink coffee.
C. Let him to just take a nap and continue afterwards. D. All the above.
IV. LEARNING PHASES AND LEARNING ACTIVITIES VI. REFLECTION (Time Frame: Fifth Day)
Communicate your personal assessment as indicated in the Learner’s Assessment Card.
Personal Assessment on Learner’s Level of Performance
Using the symbols below, choose one which best describes your experience in working on each given task. Draw it in the column for Level of Performance (LP). Be guided by the descriptions below:
- I was able to do/perform the task without any difficulty. The task helped me in understanding the target content/ lesson. - I was able to do/perform the task. It was quite challenging, but it still helped me in understanding the target content/lesson.
? – I was not able to do/perform the task. It was extremely difficult. I need additional enrichment activities to be able to do/p erform this task.
Learning Task LP Learning Task LP Learning Task LP Learning Task LP
Number 1 Number 3 Number 5 Number 7
Number 2 Number 4 Number 6 Number 8
VII. REFERENCES K to 12 Track Home Economics – Housekeeping (NC II) Curriculum Guide May 2016 p.16 “Do's and Don’ts of Handling an Intoxicated Person”, 2021, website, https://bit.ly/3un9vLG. “Dealing with Intoxicated Patrons”, February 28, 2018, website, https://bit.ly/3hTkb2n. “How to Deal With Aggressive Customers”, 2021, website, https://bit.ly/3vm0sMs Prepared by: ESTRELLA D. DATINGUINOO Checked by: JANET L. LUNETA
MYRNA R. PASTORAL CYRUS T. FESTIJO MARITES C. MANALO
