Session 1604
Interactive Discussion Forum with ASUG Solution Manager SIG Leadership:
Capitalizing on SAP Solution Manager for your business and IT initiatives
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any
functionality mentioned in this presentation. This presentation and SAP's strategy and possible future
developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP
assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
Disclaimer
Introduction and Overview
SAP Solution Manager Tips for Success
Prepare your Program for Migration
Run SAP like a Factory
Application Lifecycle Management
Wrap-Up
Agenda
Introduction and Overview
SAP Solution Manager
SAP Solution Manager supports best practices in 11 core
Application Lifecycle Management process areas, providing guidance on how to manage SAP and non-SAP applications in the most efficient and structured way
Solution Documentation
Template Management Solution Implementation
Test Management
Technical Operations Change Control Management Business Process Operations
Incident & Problem Management Upgrade Management
Custom Code Management
Require- ments
Design
Deploy Operate
Optimize
Build and Test
Maintenance Management
SAP Solution Manager
SAP Solution Manager Tips for Success
SAP Solution Manager
Engage leadership and key stakeholders early in the process
Requires extensive marketing to educate and bring awareness to the value of SolMan
Identify small use cases for Solution Manager Strategy – RSLAF Approach if an opportunity exists
Take small steps to implement your strategy
Get it right the first time to build credibility
Be realistic - Sometimes not a priority for overall project.
Need Basis time & assistance for several implementation pre-requisites.
Marketing and obtaining input from project teams are essential for success during implementation
Resource strategy – Align a dedicated internal resource with an external expert for Implementation and post Go-Live support.
SolMan Lessons Learned & Tips for Success
SAP Solution Manager
Questions?
Prepare your Program for Migration
(ALM/RSLAF Deployment Preparation)
SAP Solution Manager
Identify Resources
Prepare Solution Manager
Develop and Educate Team
Set Feasible Schedule
Determine Deployment Options
Your Overall Goals & Benefits
SAP Solution Manager
Identify Project Resources
Existing/Needed Documentation
*SAP MaxAttention Rapid Deployment Services (RDS) Report
Business Process repository/requirement
Test Cases repository
Technical landscape documentation
Deployment/Support Personnel
Technical Basis/SOLMAN Administrator
Business Process Experts
Solution Manager Architect
*SAP MaxAttention ALM Consultant (RDS Team)
* SAP premium support engagement
SAP Solution Manager
Prepare Solution Manager System
Security & RFC Connections
Patch levels and notes
Prepare for applicable integration points
SAP Solution Manager
Develop and Educate Team
Educate team members on their roles and expectations in the build process
Educate team members on their roles in the support/document management process
Educate team members on how to leverage source data/documentation during the process
SAP Solution Manager
Set Feasible Schedule
Account for existing deployment and/or release schedule
Resource availability
Solution “Freeze” schedule
Support training effort
SAP Solution Manager
Determine Deployment Options
*Leverage SAP MaxAttention
Solution Documentation Assistant
Reverse Business Process Documentation
Manual build from external data source
* SAP premium support engagement
SAP Solution Manager
Your Goals
Leverage Solution Manager as the “Single Source of the Truth”
Use the data maintained in Solution Manager to facilitate a comprehensive risk based testing strategy
Use the data maintained in Solution Manager to enable proactive Business Process Monitoring
Reduce the total cost of ownership
Increase the business continuity
Reduce the risk to business
Your Benefits
1
2
3
SAP Solution Manager
Questions?
Run SAP like a Factory
SAP Solution Manager
Problem Management (reactive/proactive)
Business Process Operations
Business Process Monitoring Interfaces, Jobs, Data Consistency
Process Performance, Usage Analysis
Business Process Improvement
Application Operations
System Monitoring and Alerting
RCA and Exception Management
IT Reporting
End-User Experience
Scenario Monitoring
Data Volume Management
Change Management
Operations Control Center (OCC)
Incident Management
Do Study
Plan Act
Status Core Business Processes
Central Alert Inbox Status System Components Status Business
Users
Business Process LayerApplication Layer
Event Management
Central Monitors/Dashboards Continuous
Optimization Process
Run SAP like a Factory
SAP System Monitoring
SAP User Experience Monitor
Technical Mobile Apps
To keep your SAP systems up-to-date and secure you have to apply various types of notes and patches. System recommendations shows all relevant notes and patches for the selected systems
and helps you to easily keep all of your systems up-to-date.
System Recommendations
The Landscape Management Database (LMDB) is the single source of truth for landscape data as of SAP Solution Manager 7.1 SP05. Data is provided for many processes in SAP Solution Manager:
Maintenance, Monitoring, EarlyWatch Alert, and Change Control Management.
How to Improve data quality in the LMDB
How to Improve Data Quality in the LMDB
Questions?
Application Lifecycle Management
(Build SAP like a Factory)
SAP Solution Manager
SAP ERP SAP CRM
3.Create Purchase Order 4.Post Goods Receipt 1.Create Service Order
Non SAP
(Warehouse Management)
2.Service Order Delivery
5.Invoice
6.Complete Purchase Order 5.1.FI Update
4.1.Detection Storage Location
4.2.Transfer Order Creation
4.3.Confirm Transfer Order
Creating a Business Process Structure
Though, it is difficult to define what end-to-end really means.
Consequently, this definition makes most difficulties on the beginning of business process documentation and are mostly connected with organizational aspects. However this is the most re-usable business process model. Apart from documentation purposes, the clear re-use of this business process design is in test capabilities, interface documentation and business process monitoring. It would be recommended to use structure attributes or custom attributes for documents for all who organize the business process documentation in relation to SAP modules.
In the business process hierarchy the prefixes shall
reflect the execution of steps and can be directly re-used in test sequences for integration tests.
There are two reasonable ways of documenting business processes in SAP Solution Manager. This presentation is
describing them and providing their advantages and disadvantages.
Business Process Model Best Practice
Visualize Scenarios Modeled via BPB inside
Solution Manager
Option to Visualize Processes Modeled via
BPB inside Solution Manager
Business Process Blueprinting
Leverage the experience of other SAP customers and find out what works best for them.
Content
Regression tests as integral part of the software change process
9 Recommendations for regression testing
Customer use cases from Colgate-Palmolive, Ferrero, Sara Lee, ConAgra Foods, Soka-Bau
Best Practice available at:
SMP: http://service.sap.com/testing Best Practice
SMP: http://service.sap.com/testing Additional Information -> Test Management
SDN: http://www.sdn.sap.com/irj/sdn/alm-test-management
Test Management - Best Practice
SAP Solution Manager 7.1 CRM 7.01
SAP Solution Manager 7.0
Based on SAP CRM 7.01 ITSM
ALM
• State-of-the-art service desk
• Simple but flexible user interface
• Usage rights that cover the complete customer solution
• Extendable to IT service management
SAP Solution Manager integrates application lifecycle management and IT service management processes on a single platform.
SAP IT Service Management
Enhanced Change and Transport System (CTS+)
Downgrade Protection (DGP)
Transport of Copies
Retrofit
Critical Objects
Reporting
SAP Transport Best Practices
IT Service Management
Monitoring &
Alerting
Incident Management
Root Cause Analysis
Problem Management
Impact Analysis
Change Management
Deployment Management
Test Management Knowledge
Management
Application Lifecycle Management
Integrated SAP ITSM and ALM
Impact on incident and change request management in SAP Solution Manager 7.1
UIs are upgraded from SAP GUI to SAP CRM Web UI
New transaction types in 7.1 replace the 7.0 transaction types
New functions in 7.1 are only available in the SAP CRM Web UI with new transaction types
There is no automatic migration from 7.0 transaction types, but large parts of 7.0 customizing can be reused To minimize the impact of these changes for customer projects, SAP offers a transition phase
You can process existing tickets based on 7.0 transaction types within the Work Center UI or SAP GUI, until they are closed
You create new tickets with the 7.1 object types and process them with the SAP CRM Web UI
The SAP Solution Manager Work Centers are still available for all other ALM processes.
New Transaction
Type Old
Transaction
Types …process old tickets until they are closed…
…ticket processing…
transition phase
Old Transaction
Type Old
Transaction Type
New Transaction
Type
<< create >>
<< create >>
All tickets based on old transaction types
are closed
After upgrade to SAP Solution Manager 7.1
Upgrading to ITSM / ChaRM
ALM Mobile Apps
SAP IT Change Approval
SAP IT Incident Management
Questions?
Wrap-Up
SAP Solution Manager
SAP Solution Manager 7.1 is a comprehensive orchestration platform for the business and IT
The SAP Enterprise Support Usage Rights make SAP Solution Manager the most affordable IT management solution on the market today
Incident Management
Change Management
Problem Management
Technical Operations
Application Operations
Implementation
…
Application Lifecycle Management & “Run SAP like a factory” Solution Operations
IT Service Management
IT Project and Resource Management
IT Infrastructure Management
Business Strategy and Business Operations
• E2E Monitoring and Alerting
• CTS+
• Analytics
...providing all required technology, core processes and functionality, and optimally integrated with SAP
SAP Solution Manager
Mobile Database &
Technology Cloud
Analytics
Applications BI/Analytics
Middleware Core ERP +
Suite
2010 2015
SAP’s Addressable Market
SAP Solution Manager manages SAP innovations
SAP Solution Manager
Applications Analytics Mobile Database &
Technology Cloud
Keeps Pace with SAP’s Product Strategy
•The objective of the planner is to provide support for planning your upgrade/installation projects.
•The tool enables you to:
• Assess your current situation by describing your Solution Manager landscape and usage.
• Define the scope of the new installation/upgrade.
• Propose a high-level sequence of tasks that have to be performed during the project
• Validate the technical infrastructure of your environment
• Identify risks factors linked to your technical and functional environment.
The output of the tool should be used as one input for your project planning and should be validated by the project team.
Click on picture to download the planner!
New Planning Tool
•The standard path from SAP Solution Manager 7.0 to SAP Solution Manager 7.1 is an UPGRADE to protect
configuration investment and keep data.
•You can consider a new installation if the main purpose of your SAP Solution Manager 7.0 is to generate keys and
download Support Packages
• Establish landscape strategy (System Landscape Directory, Solution Manager agents on managed systems)
• Run automated, paperless guided procedures after fresh install to configure both SAP
Solution Manager and the connectivity to all managed systems
Please refer to the content transfer guide if you prefer a new installation over an upgrade.
Upgrade vs New Installation
www.sapsolutionmanagerdemo.com
Installation and Upgrade Guides Documentation
Sizing Guide Master Guide
Wikis
