Internode Virtual Private Servers offer an environment for customers who need a dedicated server hosting solution without the high costs, maintenance, or management overhead.
All Internode VPS solutions are located and supported within Australia—not off shore. This ensures excellent domestic connectivity and fast response times, as traffic does not need to come from (typically) the USA.
Features include leading brand name servers (including IBM), redundant power supplies, fans, and dual-path fibre channel controllers. Each server is connected to fast (15k) SAN storage in RAID configurations with Hot Spares. The SAN storage features redundant controllers, power supplies, and fibre channel switching.
Virtual Private Servers
Application Form
Submit your completed and signed form to Internode by:
email sales@internode.com.au
fax 1300 848 699
post PO Box 284 Rundle Mall Adelaide SA 5000
1. Customer Details
Please type in your responses, answering all relevant questions. If filling in by hand, please print neatly using the spacing provided. *Required fields
Applicant (individual or company name)
*
For businesses, trading name(if applicable)
*
Internode client ID (if existing) ABN (for businesses)
*
Date of birth (for individuals)*
Contact Name
*
Contact Email Address
*
Postal Address
*
Suburb/Town
*
State*
Postcode*
Telephone (business hours)
*
Mobile Fax| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Your client ID
starts with a letter | | | | | | | | | | | | | ABN only mandatory for businesses
d d / m m / y y y y
| | | | | | | | | |
( )
| | | | | | | | | | |( )
| | | | | | | | | |Office Use Only
Sales Rep Promo Code
2. Plan Change or Service Establishment
(please select one)
3. Virtual Data Centre
Please select whether this is a new Virtual Private Server or a plan change.
Plan Change Service ID (if known)
New Service Establishment
(a $50 plan change fee applies) | | | | | | |
Your Service ID starts with a letter
3.1. Technical Correspondence
Server Administrator’s email address for technical correspondence *
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
I wish to create a new Virtual Data Centre Name of new VDC
I wish to Add or Modify a Virtual Private Server in an existing Virtual Data Centre Name of existing VDC
3.2. Virtual Data Centre
| | | | | | | | | | | | | | | | | | | | Your new server will be added to this new Virtual Data Centre.
| | | | | | | | | | | | | | | | | | | |
Your new server will be added to this existing Virtual Data Centre.
Skip sections 3.3–3.5 and proceed to section 4.
3.3. IP Allocation to Virtual Data Centre
This section is only required if a new Virtual Data Centre is being established in section 3.2. Otherwise, an IP number will be allocated from your existing Virtual Data Centre IP number pool.
IP Addressing supplied to Virtual Data Centre Monthly Service Fee
/30 - 1 usable (default service) Included
/29 - 5 usable $15
/28 - 13 usable $30
/27 - 29 usable $40
Extra IP addresses after initial provisioning require a service outage and are charged at ad-hoc professional services rates (Ad-hoc professional service fees start at $150 per 30 minutes).
3.4. Managed Firewall for Virtual Data Centre
Firewall Services offer protection for all Virtual Private Servers installed in this Virtual Data Centre, and is highly recommended. This section is only required if a new Virtual Data Centre is being established in section 3.2.
Firewall Service VPN Client IPSec VPN Redundant Uplink Setup Fee Monthly Service Fee
Shared Firewall No No No $250 $75
Dedicated Firewall Yes Yes No $500 $350
High Availability Firewall Yes Yes Yes $1000 $1000
3. Virtual Data Centre
(continued)
4. Internode Virtual Private Server
The managed Firewall has several predefined rule sets to enable access services to your Virtual Private Server(s) installed in the Virtual Data Centre. Please select up to two of the following rule sets. This section is only required if a new Virtual Data Centre is being established in section 3.2.
Functional Set Enabled Services—Rule Set
Web Server Components 80 HTTP, 443 HTTPS, 21 FTP Mail Server Components 25 SMTP, 110 POP3, Secure IMAP, 143 IMAP Microsoft SQL Database Server 2433 SQL Server
MySQL Database Server 3066 MySQL Server
Plesk Hosting Server* 80 HTTP, 443 HTTPS, 8443 Plesk Control Panel, 25 SMTP, 110 POP3, Secure IMAP, 143 IMAP, 21 FTP * This is a functional firewall rule set for Plesk installations—it does not include installation of Plesk.
Note: if in section 5.1 “Operating System Management” or “Complete Management” has been chosen, then the following rules will also be applied: RDC—Backup Service; ICMP–SMNP; and IPMI–IBM Director. These are for internal management purposes only.
By default, Windows-based Operating Systems will have 3389 Terminal Services (RDP) enabled, and Unix Operating Systems will have 22 SSH (RDP).
3.5. Managed Firewall Rule Sets
A base service is part of every application, however customers may wish to increase the speed, RAM, storage, or Internet usage. Simply select from the options below:
RAM/CPU* Storage Space (GB)** Internet Usage (GB)***
Base Service 1 GB/1 CPU Core 30 GB 25 GB
Upgrade Options 1.5 GB/2 CPU Cores 50 GB 50 GB 2 GB/2 CPU Cores 80 GB 75 GB 4 GB/3 CPU Cores 100 GB 100 GB 8 GB/4 CPU Cores 250 GB 250 GB 16 GB/4 CPU Cores 500 GB 500 GB
32 GB/6 CPU Cores 1000 GB Unlimited Private Usage Only
None None None
* Guaranteed CPU Core speed of 2 GHz or greater.
** Minimum recommended VPS storage space with a Windows Operating System is 50 GB.
*** Internet Usage is measured in both directions (i.e. total of uploads plus downloads) and Usage plan will be added to the total usage for existing Virtual Data Centres. ($120 monthly) (Default) (Default) (Default)
+ $20 monthly + $20 monthly + $60 monthly—excess usage $2.50/GB + $35 monthly + $55 monthly + $110 monthly—excess usage $2.50/GB + $165 monthly + 80 monthly + $135 monthly—excess usage $2.25/GB + $365 monthly + $265 monthly + $385 monthly—excess usage $2.00/GB + $790 monthly + $505 monthly + $840 monthly—excess usage $2.00/GB + $1,285 monthly + $955 monthly + $45 monthly
4.3. Server Specifications
4.2. Server Connectivity
A Virtual Private Server can be connected in several different ways depending on its use and requirements. If ‘Private Connectivity Only’ is chosen, ensure you have a way to access the server as it is not visible via the Internet—for example, VPN capabilities to your Virtual Data Centre.
Internet Connectivity Only Public and Private Connectivity Private Connectivity Only
Select ‘Unlimited Private Usage’ in the next section.
4.1. Internal Server Name
Commonly known as the Domain Name of the server. This is configured during the setup phase of the server. The default name is “local”. This does not have to be the DNS Name as you will receive an IP address for your server.
Internal Server Name
4. Internode Virtual Private Server
(continued)
Operating System 32 bit 64 bit Setup
Fee
Monthly
Service Fee Number of Users
Windows Server 2003 Web Edition N/A N/A $19.50 N/A
Windows Server 2003 Standard Edition N/A $50 N/A
Windows Server 2003 Standard Edition (SAL) N/A $10 per user per month
Windows Server 2003 Data Centre Edition N/A $160 N/A
Windows Web Server 2008 N/A $35 N/A
Windows Server 2008 Standard Edition N/A $50 N/A
Windows Server 2008 Standard Edition (SAL) N/A $10 per user per month
Windows Server 2008 Data Centre Edition N/A $160 N/A
Small Business Server 2011 Standard (SAL)** $900 $9.50 per user per month Small Business Server 2011 Premium (SAL)** $1,350 $20 per user per month
Windows Server Enterprise N/A $114 N/A
Windows Server Enterprise (SAL) N/A $15.50 per user per month
Red Hat Enterprise Linux N/A $35 N/A
CentOS—Linux Operating System $150 $0 N/A
Debian—Linux Operating System $150 $0 N/A
Ubuntu—Linux Operating System $150 $0 N/A
* Only Basic Management in section 5.1 is available when the Operating System is Debian or Ubuntu.
** Minimum of 5 users/devices, Maximum of 25 users/devices on standard edition, and Maximum of 75 users on Premium edition
4.4. Operating System Specifications
| | users
| | users
| | users | | users
| | users
4.5. Your Required Contract Term
Please allow up to 5 business days for the provisioning of your service.
6 months 12 months 24 months
4. Internode Virtual Private Server
(continued)
5. Management and Managed Services
Application Version Options Setup
Fee
Monthly Service Fee
Number of Users
IIS 6 + ASP.NET 2.0 ASP.NET 3.0 N/A N/A N/A
IIS 7 + ASP.NET 2.0 ASP.NET 3.0 N/A N/A N/A
Microsoft SQL Server Web Edition 2005 2008 $0 $37 N/A
Microsoft SQL Server Workgroup Edition 2005 2008 $0 $125 N/A Microsoft SQL Server Standard Edition 2005 2008 $0 $590 N/A
Active Directory N/A N/A $250 N/A N/A
Exchange Basic 2007 2010 $1250 $1.25 per user
Exchange Standard 2007 2010 $1250 $4.30 per user
Exchange Standard Plus 2007 2010 $1250 $7.40 per user
Exchange Enterprise 2007 2010 $1250 $14.90 per user
Exchange Enterprise Plus 2007 2010 $1250 $18.10 per user Sharepoint Server Standard 2007 2010 $450 $6.50 per user Sharepoint Server Enterprise 2007 2010 $450 $13.30 per user
Microsoft Office Standard N/A N/A $0 $25.30 per user
Microsoft Office Professional Plus N/A N/A $0 $34.50 per user
Microsoft Visio Standard N/A N/A $0 $14.10 per user
Microsoft Visio Professional N/A N/A $0 $31.20 per user
Microsoft Visio Premium N/A N/A $0 $55.00 per user
Windows Server-Remote Desktop Service* N/A N/A $0 $8.50 per user
LAMP for Unix ** N/A N/A $150 N/A N/A
Hadoop base install for Unix ** N/A N/A $150 N/A N/A
* Remote Desktop Services are only available on selected SAL licenced Microsoft server systems.
** Optional Management services in section 5.1 are not available with these Applications when the Operating System is Debian or Ubuntu. (per concurrent user)
(per concurrent user) (per concurrent user) (per concurrent user) (per concurrent user)
| | users | | users | | users | | users | | users | | users | | users | | users | | users | | users | | users | | users | | users
4.6. Applications
5.1. Server Management
Management Level Monthly Service Fee
Basic Management Included
5. Management and Managed Services
(continued)
5.2. Server Monitoring
Monitoring Service Description Setup Fee Monthly Service Fee
Basic Monitoring* 1 Email Notification contact $25 $10
Advanced Monitoring ** 2 Email and 1 SMS Notification contacts $50 $25 None
* Basic Monitoring is included for no extra cost if “Operating System Management” has been selected in Section 5.1 ** Advanced Monitoring is included for no extra cost if “Complete Management” has been selected in section 5.1.
(monitoring of PING, HTTP, HTTPS, SMTP) (monitoring of up to 10 services)
5.3. Managed Backup
Backup Service Monthly Service Fee
Basic Backup (1 Day retention policy*) Included
Backup (7 Day retention policy*) Storage space (from section 4.3) GB x $0.50 = $ monthly Backup (30 Day retention policy) Storage space (from section 4.3) GB x $0.66 = $ monthly * File level or Full Disk Image restores are charged at ad-hoc Professional Services rates (from $150 per 30 minutes).
| | |
| | |
| | |
| | |
6. Notes
All pricing includes GST. Excess charges apply to Internet traffic above the specified quotas. Complete service descriptions are available online at www.internode.on.net/vps.
7. Billing Options
Internode invoices your services monthly, in advance. Please select your payment type:
Automatically charge my credit card Automatically Direct Debit from my bank account
Credit card type Other
Card number CVN/CVV
Name on card Expiry
Please specify your email address for your tax invoice, notifications, and other correspondence Additional fees apply for payment by credit card.
Please read the Additional Notes for more information. You must set up Direct Debit online or submit a Direct Debit Request Form. For more information see www.internode.on.net/directdebit
| | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | |
m m / y y y y
| | | | | | | | | | | | | | | |
This is the last 3 digits of the number on the signature panel on the back of your card. For AMEX, it is 4 digits on the front.
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
8. Additional Information
Please document any additional information—for example contact emails, SMS notification numbers, additional contact details, and any other relevant information.
You can attach an extra sheet if more space is required.
AMEX
Diners Club
MasterCard
Visa
9. Customer Authorisation
The Applicant agrees to the Internode Customer Relationship Agreement (available online at www.internode.on.net/legal) or the Internode Master Services Agreement (MSA) or Business Customer Relationship Agreement (BCRA) (if an MSA or BCRA has been signed by the parties). The Applicant also agrees to the Internode Virtual Private Server Service Description and the product specific details contained in this document including the Additional Notes. If the Applicant is a company the person signing this form also warrants that he/she is authorised to execute this Agreement on behalf of the applicant.
Signature* Date*
x
d d
/
m m
/
y y y y
Additional Notes
Contract Term
■ The Contract Term begins when all of the Service(s) to which this Application relates have been commissioned and are available for your use. Note
that the Contract Term may affect pricing—contact your Internode Account Manager if clarification is required. This agreement will continue in full force and effect after the expiration of the Contract Term until terminated by you or Internode, either pursuant to the Customer Relationship Agreement, Business Customer Relationship Agreement, or Master Services Agreement (as applicable) or for any reason by giving the other party sixty (60) days written notice.
■ During the Contract Term, the Early Termination Charges are the fees owing for the remainder of the Contract Term from the date of cancellation.
The parties acknowledge and agree that the Early Termination Charges are a genuine pre-estimate of the loss that Internode will suffer if this agreement terminates early and is not a penalty. The parties agree that this clause meets the requirements of Early Termination Charges defined in the definitions section of the Customer Relationship Agreement, Business Customer Relationship Agreement, or Master Services Agreement (as applicable).
Note on the BCRA and MSA
■ If a Business Customer Relationship Agreement (BCRA) or Master Services Agreement (MSA) is provided with this Application, that BCRA or MSA
will apply to all goods and services that you receive from Internode, including those described in this Application. If you did not receive a BCRA or MSA with this application, the most recent BCRA or MSA that you signed shall apply. If you have never received an MSA or BCRA, the
Customer Relationship Agreement will apply (available online at www.internode.on.net/legal).
Virtual Private Server Environment
■ Internode’s Virtual Private Server products operate in environments that have been optimised for the solutions they provide. This environment
(refer www.internode.on.net/vps for details) may be upgraded or modified by Internode at any time, for security or operational purposes.
■ An online portal is supplied that allows management and monitoring of your server and data usage, this also includes the capabilities to stop,
start, and restart your servers
■ If you select an option that requires a Microsoft licence then you accept and agree to Microsoft’s End User License Terms and agree pricing is
subject to change from time to time. Further details are available in the Internode Virtual Private Server Service Description.
■ The Service must not be used for an unlawful purpose or interfere or disrupt other network users, network services or equipment. The
definition of disrupt is very broad and includes, but not limited to, unsolicited advertising, falsification of identity, harassment of other users or compromising the security or integrity of passwords or network information.
Billing Information
■ Tax invoices and other notifications will be sent to the email address that you have specified in the Customer Details section of this form. ■ Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice. ■ Full details on our payment options are available at www.internode.on.net/payments.
■ Credit card surcharge: Payments via Visa or MasterCard incur a $0.99 surcharge per transaction; and payments using American Express or Diners
Card incur a surcharge of 2.5% of the transaction value.
■ There are no surcharges for BPay, Direct Debit, Direct Credit, Cheque, Money Order, Cash, or EFTPOS.
■ This agreement will continue in full force and effect after the expiration of the contract term (as indicated in this Application) until terminated
by you or Internode, either pursuant to the Customer Relationship Agreement, Business Customer Relationship Agreement, or Master Services Agreement (as applicable) or for any reason by giving the other party 3 months written notice. You agree to pay Internode all fees arising until the end of the above mentioned notice period.
Other Important Information
■ The Virtual Private Server service is normally provisioned within 5 days and activated by Internode no later than 7 days thereafter at which time
