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1 Body language is a form of non-verbal communication. The various ways we sit, stand, talk and hold our hands and even look at another person are all ways through which we present ourselves to others. Studies show our body language speaks louder than our words. Body language can, if properly interpreted, say a great deal about you and how you feel about a situation or a person.


2 Eye contact is usually the most important body language signal and is often used to figure out if a person is lying or not. Studies show that when people lie, they often avoid making eye contact and tend to look to the left. Those who are aware of this fact make more eye contact than usual when they lie. So the next time you notice someone making unusual eye contact, be careful!

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3 Our body position while talking to someone says a lot about us. If we face and position our shoulders towards that person, it shows that we are interested and involved in the conversation with that person. If we position our body away from the person we are talking to, it can be perceived as a sign of not being interested in the conversation.

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4 We often come across people who keep playing with things kept around them and fidgeting while talking. Experts believe people who do not feel comfortable with the current conversations have this habit of fidgeting to distract themselves and others from the conversation. While this might not always be true, it’s a common occurrence.

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5 Shaking a leg or foot is the most common body language signal. Studies show people shake their leg or foot when feeling nervous. Some people display this behavior at interviews. The next time you have a big interview, try to avoid this as many employers are aware of and look for body language signals. 2

5 6 Pinching the nose is usually considered a sigh of being unhappy with something

or someone. People pay more attention to the body language of others when they know they have done something that might upset them. If you notice someone you care about pinching their nose, go ahead and ask them if they are


0 7 The way you shake hands with someone can tell how confident you feel about

yourself. When you meet someone new, offer your hand for a handshake by extending the full arm. Those who offer their full palm for the handshake are perceived as confident and self-aware while people who only give their fingers or a part of their palm are considered not as confident. Keeping your arms crossed is also perceived as being unwelcoming or closed to change.

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8 Although body language is non-verbal or non-spoken, it can reveal both your feelings to others and how others feel to you. Body language signals happen on both a conscious and unconscious level. Therefore, noticing the signals that people send out with their body language is a very useful social skill. Some of us can read it naturally and some of us are simply oblivious. Fortunately, with a little extra attentiveness, you can learn to read body language, and with enough practice it’ll become useful in your everyday social interactions.

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1. Body language can indicate more about how we feel then our verbal communication.

A. True

B. False C. Not Stated

2. Fidgeting while talking always means that the person is trying to divert attention from the conversation.

A. True

B. False C. Not Stated

3. Pinching the nose indicates feelings of dissatisfaction.

A. True

B. False C. Not Stated

4. When someone makes more eye contact than necessary, it mean he or she is __ A. aware about lying.


B. not telling the truth. C. being very careful.

5. Employers watch the candidate’s body language at interviews to find out about his or her

A. commitment B. intelligence C. confidence

6. Which of the following are positive body language signs? I. Shoulders towards the person you are talking to II. Offering your full palm for handshake

III. Keeping arms closed when talking A. I and II

B. II and III C. I, II and III

7. The word reveal (line 37) means

A. give

B. conceal



1 Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristics. 2 Since 1990, Peter Salovey and John D.Mayer have been the leading

researchers on emotional intelligence. In their influential article, “Emotional Intelligence,” they defined emotional intelligence as the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use their information to guide one’s decisions.


3 Solavey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotions, the ability to reason using emotions, the ability to understand emotions and the ability to manage emotions.

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4 The first step in understanding emotions is to accurately perceive them. Pay more attention to what people are saying. Reading emotions correctly might also involve understanding non-verbal signals such as body language and facial expressions. You can improve emotional intelligence by watching others. For example, you can observe how people react when they are experiencing anxiety. You can see this in their body language, in their tone of voice or in their evasive answers.

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2 0 5 The next step involves using emotions to promote thinking and cognitive

activity. Emotions can help prioritize what you pay attention and react to. People respond to things that appeal to their emotions, and when they make decisions that seem to come from intuition or from a gut feeling, they are using their emotional intelligence. Therefore, if you feel good about some options and queasy about others, choose the ones that feel best.

2 5 6 Emotional Intelligence also involves interpreting the emotions of others


correctly. For example, a boss who is in an angry mood may be dissatisfied with your work or it could be because he got a speeding ticket on his way to work that morning or that he’d been fighting with his wife. If you can, interpret the cause of someone’s emotions and what it might mean. The emotions that we perceive can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of their anger and what it might mean. Try putting yourself in their shoes. In this way you will also become more empathetic, this in turn can help you get closer to others, consequently improving emotional intelligence.

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3 5 7 Finally, the ability to manage emotions effectively is a key part of emotional

intelligence. Regulating emotions and responding appropriately to the emotions of others are all important aspects of emotional management. You may have seen leaders in your workplace calming down agitated people or a parent dealing well with a challenging child or a spouse being able to understand that the partner is upset. These people have impressive skills simply because they also understand their own emotions.

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8 According to Solavey and Mayer, the four branches of their model are arranged from more basic psychological processes to higher, more psychologically integrated processes. For example, the lowest level branch concerns the simple abilities of perceiving and expressing emotions. In contrast, the highest level branch concerns reflection and the ability to regulate emotions successfully.

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9 Improving your emotional intelligence is absolutely possible. You can control and alter your attitude as well as learn how your emotions affect your relationships and your career by paying more attention to them.

5 0 5 2 8. Peter Salovey and John D.Mayer

A. do research on social intelligence B. wrote the book Emotional Intelligence

C. research and write about emotional intelligence 9. The word this (line 19) refers to


A. how people react

B. people’s body language

C. the tone of voice that people use

10. The word queasy (line 26) can best be replaced with

A. uneasy

B. unhappy C. unprepared

11. The topic sentence for paragraph 6 is ___

A. the emotions that we perceive can carry a wide variety of meanings B. if someone is expressing angry emotions, the observer must interpret the

cause of their anger and what it might mean

C. in this way you will also become more empathetic, which in turn can help you get closer to others, consequently improving emotional intelligence 12. Which of the following statements is an opinion?

A. Emotional intelligence is an inborn characteristic

B. Being empathetic increases one’s emotional intelligence

C. A parent who can deal with a difficult child understands his own emotions 13. Based on the passage, which of the following is true?

I. Emotional Intelligence refers to understanding one’s own feelings only. II. Emotional Intelligence is part of social intelligence.

III. It is important to understand the cause of people’s emotions. A. I and II

B. II and III C. I, II and III

14. Which of the following is not a way to improve emotional intelligence? A. Paying attention to other people

B. Watching how people react in a particular situation





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