Design Authority Service

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Service Definition

Government Procurement Service - G-Cloud Services III - Q-LOT4-5 February 2013

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Design Authority Service | Contents

01 Executive Summary

Design authority plays a crucial oversight role in large, architecture based programmes. SapientNitro’s design authority expertise delivers assurance and governance to minimise risk, ensure alignment and quality maintenance. Our design authority examines four basic business areas: business, information, systems and technology. Its purpose is to ensure your business processes, information frameworks and technical solutions are compliant, secure, scalable, efficient and reliable, and follow standards and best practices.

Our team consists of enterprise architecture, business analysis and development leads, working closely with development teams and business stakeholders.

Business Analysis Design & Development Deployment Transition Management Software Support Sys tem Int egr ation Onboar ding

Project Specification & Selection

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Design Authority Service | 02 Design Authority Service Business Analysis Design & Development Deployment Transition Management Software Support Sys tem Int egr ation Onboar ding

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02 Design Authority Service

SapientNitro’s Design Authority partners with clients to effectively govern delivery of the business solution. It does so by auditing and ensuring your design is aligned to your business vision and business goals.

Our design authority experts have a valuable combination of domain knowledge and technology expertise, putting them in an ideal position to make sure technical solutions complement and support business processes.

Our design authority experts work during initial stages of projects by understanding:

• Client business vision, goals and strategy

• Operational landscape and business processes

• High-level business requirements and existing technical solution (if any)

• Service infrastructure and security policies and framework

• The key objectives of our design authority are to ensure:

• Provide guidance and design assurance on business / information / technical architectural framework and design solution

• Recommend and assist appropriate technology selection

• Design fulfils client’s business objectives and requirements

• No duplication of effort in solving issues that impact multiple business areas

• Design provides end-to-end solution and is effectively integrated with other processes/systems/services

• Proposed design is scalable, reliable, efficient and easy to maintain

• Design standards are followed and maintained across organisational use of the cloud computing services

• Design and technical solutions are both compliant with UK government policies and regulatory frameworks

• Security framework has been incorporated effectively in design solution

• Proper and full review of design risks and assumptions

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Design Authority Service | 02 Design Authority Service Business Analysis Design & Development Deployment Transition Management Software Support Sys tem Int egr ation Onboar ding

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Some of our key high level activities & deliverables are:

Business model and processes • Define cloud service design strategy, design governance and roadmap

• Understand business model, processes, requirements and business rules of the organisation

• Review security policies and existing security framework

• Understand organisation’s critical success factors

• Review business continuity plan

Information model and framework • Analyse information requirements and KPIs

• Analyse current information framework against future framework

• Review information model against business model

• Ensure appropriate security framework has been incorporated in proposed design solution

Solution/system design • Review solution design strategy

• Review solution design to ensure it fulfils business requirements

• Ensure solution design follows cloud computing design best practice and maintain design standard as agreed with cloud service provider

• Check solution design integration points wherever applicable

• Review solution risk and mitigation

Technical architecture • Analyse technical architecture and ensure its capability to delivery business solution

• Provide technical assurance

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Design Authority Service | 03 About SapientNitro Business Analysis Design & Development Deployment Transition Management Software Support Sys tem Int egr ation Onboar ding

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03 About SapientNitro

SapientNitro has more than 35 offices in North America, Europe and Asia and is the technology and marketing services group of Sapient (NASDAQ: SAPE), a leading global services and consulting firm.

We provide a full range of services from branding, user research and experience design through e-commerce to sophisticated analytics and database management. We offer quantifiably the deepest technological capabilities of any agency in this space.

At the heart of Sapient’s culture is a drive toward client success through a deep and rich understanding of business and customer goals.

We consider the following to be among our unique strengths that distinguish us from our competitors:

Unique creativity

We have capabilities ranging from above the line advertising to below the line marketing, interaction design, business strategy and merchandising and technology, all working with no silos and using the same set of processes. With all those capabilities under one roof, in a unified process we are able to create impactful solutions for our clients.

Ability to deliver

We deliver the right results with unmatched consistency. Our track record for delivery is second to none. Our clients value us for providing industry expertise and technologies that solve their most complex business challenges, and for creating solutions that achieve high adoption by end users and most importantly measurable business results. We have achieved a success for our clients at nearly three times the industry average (source: Standish Group).

Technology

No other agency has our depth of technical expertise. Over the past 20 years we have been pioneers in integrating open systems, client-server computing, distributed computing models, cloud computing, object-oriented analysis and programming. Our position as a technology innovator over the past decade is a strength that few firms can match. We view advanced technology as a means to an end, not the end itself. By starting with clear business objectives, we ensure that our solutions provide true business value and creative excellence.

Core values

Creating and maintaining outstanding relationships with our clients is fundamental to our success. Our excellent client relationships derive from involving clients deeply in projects and solutions we deliver, building a high degree of trust, a forthright and direct approach to client interactions,

constant focus on doing the right thing for the client, and a commitment to making the overall experience a positive and enriching one. In fact, in our last client feedback survey, 95% of our clients said they enjoyed working with us. Today, our client satisfaction scores are the highest in our history.