Avoid Missing Important Calls

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PSTN Landline Business Features

Add-on features provide an easy and affordable way to add flexibility and function to your business phone.

You can turn many features on and off through your telephone handset. Your Alltel bill will automatically reflect charges associated with any features you select. The following provides a summary of the most popular business features you can add to your PSTN landline:

Avoid Missing Important Calls

 Call Waiting

 Call Return

 Call Forward

 Messagebank® Calling Made Easy

 3-Way Chat

 Call Back

 Abbreviated Dialling Who’s Calling?

 Smart Ring

 Calling Number Display Managing Your Calls

 Call Control

 Remote Access

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Avoid Missing Important Calls

Call Waiting

With call waiting, a discrete tone alerts you if there’s an incoming call when you’re already on the phone.

This is turned on by default for most phone services. To turn call waiting on or off, 1. Dial 1 #

2. Follow the prompts.

Call Return

Note: Number retrieval and call charges apply.

Call return will give you the phone number for any missed call (unless it was a blocked number).

This is turned on by default for most phone services. To use call return, 1. Dial * 1 0 # to retrieve the number.

2. Dial 1 to call the retrieved number.

Call Forward

Note: Call charges apply for forwarded calls.

Use call forwarding to redirect incoming calls to a more convenient number at times when you can’t answer the phone (for example, send calls to your mobile phone or to an Alltel Answering Service).

To turn call forward on or off, 1. Dial 1 #

2. Follow the prompts.

Tip: If you’ve got a 1300 number or 1800 number, you’ll probably want to turn this feature off so that you can take advantage of the more powerful call

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Messagebank®

Note: There is a monthly charge for this service.

This is Telstra’s service that takes messages at times when you can’t answer the phone. Callers will be asked to leave a message, and you’ll hear a whirling tone the next time you pick up the phone to tell you that a message is waiting.

To turn Messagebank on or off, 1. Call Alltel on 1300 255 835.

Tip: Most businesses prefer to be notified immediately when someone leaves a message so that they can respond to the caller’s needs quickly. If that’s true for your business, the following Alltel services will better suit your needs:

Live Answering Service

An Australian-based operator answers calls in your business name, and then immediately forwards messages to you via SMS and email.

Voice2Email

Customers are asked to leave a message, which is then immediately forwarded to you as an email attachment.

Calling Made Easy

3-Way Chat

Note: Charges apply for using this feature.

Talk to two people at once. If you are already on a call, you can add another person. This option is turned on by default for most phone services.

Call Back

Note: Charges apply for using this feature.

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Abbreviated Dialling

Convert up to 60 of your most frequently dialled phone numbers into one- or two-digit abbreviated dialling codes.

To turn Multiple Number on or off, 1. Call Alltel on 1300 255 835.

Who’s Calling?

Smart Ring

If you have a phone with distinctive ring capability, you can allocate different ring tones to different callers (based on their phone numbers) so that you know who is calling.

To turn Smart Ring on or off, 1. Call Alltel on 1300 255 835.

Calling Number Display

If you have a phone with a display, you’ll be able to see the phone number of most callers (excluding callers with blocked numbers, calls from overseas or payphones, or caller’s with providers who don’t support this feature).

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Managing Your Calls

Call Control

Use Call Control to add barring to your phones (e.g. exclude calls to long distance or 190 numbers) to help control your call costs.

To set up Call Control,

1. Call Alltel on 1300 255 835.

Remote Access

This option allows you to change phone features remotely (when you’re away from your office).

To set up Remote Access,

1. Call Alltel on 1300 255 835.

Personal Identification Number (PIN)

For your security, you’ll need a PIN to activate, use or change many of the above settings.

When you first set up a PIN-dependent feature, you’ll be given a temporary PIN. You can change your PIN as often as you like.

If you lose or forget your PIN, 1. Call Alltel on 1300 255 835.