Confidential & Proprietary
2 Confidential & Proprietary
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Agenda
ISO Registration
Flow Down Requirements
Supplier Quality
Inspection
Quality Assurance : Project
CE Marking
Governance
Contract
Performance
Verification
Compliance
Compliance
Agenda
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ATS Organizational Quality Structure
ATS Global Quality
Senior Vice President
ATS Canada Cambridge ASG
Global Director of Quality
ATS USA Ohio ATS USA Oregon
ATS sortimat USA, Chicago ATS Canada Cambridge ASG
ATS sortimat Germany, Winnenden
ATS sortimat India ATS Canada Cambridge ASG ATS Singapore ATS Malaysia ATS Canada Woodbridge Test ATS Switzerland ATS sortimat Germany, Villingen- Schwenningen ATS Germany, Munich ATS Tianjin ATS USA South Carolina
ATS ATW USA Dayton ATS ATW Germany
ATS ATW USA, Livionia
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Third party quality system
registration with global
appointment (BSI)
On line QMS System accessible
globally
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Standardized common quality
processes in Canada, US, Asia
& Europe
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Continual Improvement
Common QMS structure
Corporate Quality
Assessments
Global Metrics
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Supplier Development
Global Approval Process
Global Supplier Manual
Global Supplier Assessment Process
Global Key Supplier Scorecards
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Quality Systems
Global Business and Quality Management Systems
• Microsoft Impact award recipient for best business solution
Global metrics with common KPI’s submitted monthly
Global Quality procedures adopted to support one company approach
Global Process Deviation tool
Standard Supplier Corrective Action Management tool
Global Calibration software tool (Procal)
Global ISO Compliance audits (completed by Global Quality Director)
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ISO 9001 Corporate Registered with BSI
ISO 13485 (applicable divisions only)
ISO 14001 (applicable divisions only)
CSA Z299.2-85 compliant (applicable divisions only)
Good Manufacturing Practices (GMP) as it applies to validation requirements
EMC Statement of Certification from accredited body (TUV) - applicable divisions only)
IEC 61000-6-2: 2001Generic Immunity: Industrial Equipment
IEC 61000-4-2:1995Electrostatic Discharge Immunity
IEC 61000-4-3:1995 +A1: 1998Radiated Electromagnetic Field Immunity. Amplitude Modulated.
IEC 61000-4-4:2004Electrical Fast Transient /Burst Immunity
IEC 61000-4-5:2005Surge Immunity
IEC 61000-4-6:2003 + A1:2004Common Mode Conducted RF Immunity
IEC 61000-4-11:2004 Voltage Dropout & Variations
EN61000-6-4: 2001Generic emissions: Industrial Equipment
EN 55011/A2:2002Conducted Emissions
EN 55011/A2:2002Radiated Emissions
Certified to CSA Standard W47.1 (Fusion Welding of Steel) - applicable to Cambridge EI only
Certified Welders to W47.1
Certified Welding Supervisors (W47.1)
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Flow Down Requirements
Quality Quarantine
Validation of Documentation
•MTR’s •C of C’s •Inspection ReportsDrawing Spec
•Requirements identified on drawing
P.O. Placed
Contractual requirements identified thru: •Purchase Order
•Drawing Spec
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Each supplier is approved thru the Evaluation process. See procedure for details C7.4.1-2P Assessments are done by supplier self evaluation Documentation reviewed
Audit performed (onsite or phone)
Approved and uploaded to Global Supplier Management Site
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Global Supplier Manual See procedure for details C7.4-1M Sections addressing (but not limited to)
• T&C’s
• Documentation requirements. • Supplier performance system • Workmanship
• Corrective action • Traceability • Etc.
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Supplier Development and Monitoring
Monthly MRB meetings
Supplier Quality and Supply chain review the supplier results monthly
Supplier Performance monitoring:
OTD
NCR’s
Inspection FPY
Top Worst offenders
Reduce NCRs on top 50% of Occurrences from FY10
Top Best suppliers
LAR
PPM
SCAR activity
Review of Poor Performing Suppliers
Issue actions and update MRB Action item Plan Supplier Corrective Actions
Follow the 8D principle.
Suppliers are required to respond within 10 days.
Closure to the SCAR is required within 30 days.
Supplier Quality & Development
100 0.0 25.0 7 7 .8 6 4 .3 8 5 .7 6 6 .7 8 2 .4 9 6 .4 7 5 .0 8 7 .8 7 0 .6 6 0 .0 2 8 .6 4 6 .2 8 8 .9 5 4 .5 5 5 .6 3 1 .6 7 0 .6 6 2 .8 6 3 .3 5 0 .0 6 5 .4 80.0 14.3 35.6 83.3 59.4 70.6 49.1 76.5 79.6 69.2 68.9 68.0 0 10 20 30 40 50 60 70 80 90 100
Rolling Inspection First Pass Yield - Supplier Parts
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Quality Control (applicable divisions only):
Receiving Inspection
CMM measurement capability (examples: Brown & Sharp,
Zeiss)
Key characteristic feature control
Product Audit approach
Internal Calibration Lab Services (traceable to NIST)
Supplier Source Inspection
Non conformance Management (online DB implementation in
process)
Quarantine
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Quality Assurance
QMS ISO 9001, ISO14001, VDA & ISO 13485 Audits
Six Sigma Black Belt (Global Quality division)
RAB Lead Auditor (Qualified to 14001, 18001, 13485, AS9100 &
9001)
Real time root cause & corrective action teams
Statistical capability
Quality Contract Reviews
Project Quality Engineering
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Quality Engineering
Quality Engineering Review
In p u ts O u tp u ts Compliance Verification Controls Design + Regulatory Requirements Customer Requirements Environmental Requirements Reliability Requirements Hardware/Software Interfaces DFMA DFMEA Contract Req/ URS/RFQ. MITP/ATP Requirement Specs BOM Drawings Performance Monitoring VTS Flow down Robust Designed Product Reliable Maintainable Verifiable Standards Compliant
Quality Engineering Overview
Pre FAT/FAT Testing Process Capability Data Non conformance Management QMS /ISO9001
Supplier Quality Flow down
R&R Studies Traceability Matrix Pre-start H&S Review OEE CE Project Compliance
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Quality Control
Quality Control ESD Control (applicable divisions only Sampling Requirements Calibration Control Shelf Life RequirementsCompliant Product Inspection Results Nonconformance
reporting Material Traceability Acceptance and Data Operator
Training
Machine Compliance
Audits Shelf Life Control
Workmanship Drawing Requirements
Controls Corrective Actions
Deviations /Waivers Post Project Reviews
Lessons Learned Investigations
}
Scorecard, Data TrendingQuality Control Overview
Preventative Maintenance
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Supplier Quality & Development
Supplier & Development Quality
Contracted Service Shelf Life Health and Safety
Packaging
Compliant Material
Supplier History Supplier Rating (SRS)
NCR reports
Feed to Finance / Claims / COPQ Approved Supplier List
Controls Supplier Corrective Actions
Project Specific Requirements VTS Requirements FAI Surveys Six Sigma Engagements Process Capability Data Field
Performance Delivery History Material Needs
Process
Compliance Source Inspection Receiving Inspection
Audits for Product and System
Vendor Tech Spec
Feed Back into Engineering &
Materials
Shelf Life Control in MFG Supplier Quality & Development Overview