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ACCELERATOR 7.0 CALL RECORDING SERVER INTEGRATION GUIDE

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ACCELERATOR 7.0

CALL RECORDING SERVER INTEGRATION

GUIDE

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© 2004 - 2015 Tango Networks, Inc.

This software is protected by copyright law and international treaties, and is the confidential and proprietary information of Tango Networks, Inc. Unauthorized reproduction, use, or distribution of this software, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law. The software described in this document is furnished under license agreement and may only be used in accordance with the terms of the agreement. Tango Networks and Abrazo are trademarks of Tango Networks, Inc. All other trademarks used herein are the property of their respective owners and are used for identification purposes only.

© 2004 - 2015 Tango Networks, Inc.

Tango Networks, Abrazo and E=fmc2 are trademarks or registered trademarks of Tango

Networks, Inc. All other trademarks or service marks are the property of their respective owners. Specifications and features are subject to change without notice.

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INTRODUCTION ... 3

VENDOR DOCUMENTATION ... 3

SUPPORTED VERSIONS ... 3

KNOWN EVOIP SERVER ISSUES... 3

EVOIP SERVER LICENSE KEY REQUIREMENTS ... 3

CALL RECORDING PROVISIONING – ASC EVOIP ... 4

WORKFLOW FOR CALL RECORDING SERVER PROVISIONING ... 4

LOGIN TO EVOIP SERVER SOFTWARE WEB PORTAL ... 4

ACCESS ASC DATAMANAGER ... 5

ACCESS EVOIP ACTIVE ... 6

PROVISIONING RECORDER AREA ... 6

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Introduction

The Call Recording Server feature applies to Mobile UC only; PSTN Access interactions with the Call Recording Server are not supported at this time. Call Recording Server provisioning is an optional task.

The Accelerator acts as a Back-to-Back user agent (B2BUA) Session

Recording Client and establishes a SIP connection(s) to a third party Session Recording Server (ACS EVOip Server) for the purpose of recording calls involving a Tango subscriber.

Vendor Documentation

IMPORTANT NOTE: This Integration Guide focuses specifically on the ACS EVOip call recording server. For all other recording servers, such as Telstrat, Verint, or any other 3rd party recording platform, refer to their

customer website for configuration instructions.

Supported Versions

This document addresses the way that the Accelerator solution integrates with the ACS EVOip Server. It is intended for users with a thorough understanding of the EVOip Server.

Note: This guide is meant to familiarize the reader with the minimum

provisioning steps required on the EVOip Server for Accelerator integration. This guide does not attempt to address all possible

configurations options or features that can be applied within the EVOip Server. Please consult your EVOip Server documentation for ACS EVOip Server specific issues.

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Call Recording Provisioning – ASC EVOip

The sections and steps outlined below will guide your workflow to integrate your Call Recording Server with the Accelerator.

The ACS EVOip Server is configured as Variant 2 according to the ASC EVOipactive SIP documentation. This means that the EVOip Server is configured where

“The recorder does not register as an extension. The IP address and port of the recorder are stored in the [Accelerator]. The [Accelerator bridges in the recorder as part of the call and] sends the audio data [to] the end device [for recording].”

Workflow for Call Recording Server Provisioning

Step 1 Login to EVOip Server Software Web Portal – page 4 Steps 2-3 Access ASC DataManager – page 5

Step 4 Access EVOip active – page 6

Step 5 Provisioning Recorder Area – page 6

Step 6 Provisioning Recorder -> Tagging Area – page 7

Step 7 Provision the Accelerator for interaction with this Call Recording

Server. For this activity you will need to access the Accelerator Provisioning Guide and reference the Call Recording Server Menu

section for instructions (separate document).

Login to EVOip Server Software Web Portal

1. Access the EVOip Server web interface by using the URL

https://hostname or IP address/

Where hostname is the hostname of the EVOip Server Software Web Portal. The IP address can be either an IPv4 or IPv6 address (assuming the EVOip Server is configured for IPv6).

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Access ASC DataManager

2. Select the ASC DataManager icon.

Figure 1: EVOip Server Software Web Portal

3. Login to the ASC DataManager using the appropriate credentials.

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4. Navigate to Configuration -> System and then select EVOip active from the drop-down menu.

Figure 3: Select EVOip active

Provisioning Recorder Area

5. Navigate to the Recorder section and complete the provisioning as follows.

Figure 4: Select Recorder area

The Recorder page should be data filled as follows: o Extension – Set to any.

o LocalIpAddress

–

Set to the IP address of the EVOip Server. o LocalSipPort

–

Set to 5060.

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o Registration – Set to disabled (direct IP calls or trunk

recording). This allows the recorder to be reached directly via the

parameters above and the corresponding SIP URI. All other fields should be left at their default values.

Provisioning Recorder -> Tagging Area

6. Still in the Recorder area, scroll down and find the Tagging area and provision as follows:

Figure 5: Provision Recorder->Tagging area

The Recorder->Tagging page should be data filled as follows: o OwnPhoneNumberTagging – Set to Yes.

o OwnPhoneNumber

–

So to From-Header.

o PartnerPhoneNumber

–

Set to Diversion-Header. o Call-Id – Set to ASCII1.

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Tango Networks, Inc. 3801 Parkwood Blvd., Suite 500 Frisco, Texas 75034 USA phone: + 1 469-229-6000 fax: + 1 469-467-9840 www.tango-networks.com

References

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