Minor Project Report Part-2

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Chapter 1

Chapter 1 INTRODUCTION

INTRODUCTION

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INTRODUCTION

This project is an

This project is an attemattempt to pt to give knowledge about Kingfisgive knowledge about Kingfisher Airlineher Airlines. It s. It aims to aims to makemake its reader well versed with each and

its reader well versed with each and every aspect of Kingfisher Airlines.every aspect of Kingfisher Airlines.

It throws light on the

following:-1

1.. IIn 1n 1stst _Ch_Chap_apte_ter_{r yo}_you_{u wi}_will_{ll fi}_find_{nd th}_the_{e Ob}_Obje_ject_ctiv_ives_es,_{, Re}_Rese_sear_arch_{ch Me}_Meth_thodo_odolo_logy_{gy an}_and_d

Limitations of the study on

Limitations of the study on Kingfisher Airlines.Kingfisher Airlines.

2

2.. IInn

2

ndnd chapter you will find an overview of Kingfisher Airlines, in which you willchapter you will find an overview of Kingfisher Airlines, in which you will find its fleet, current destination, departments, and different services offered by it find its fleet, current destination, departments, and different services offered by it such as Airport services, In-flight services, on - ground services. In it you will such as Airport services, In-flight services, on - ground services. In it you will also find about the Awards, about the Management Team. You will further notice also find about the Awards, about the Management Team. You will further notice - How to book travel on

- How to book travel on Kingfisher Airlines?Kingfisher Airlines?

3

3.. IInn

3

rdrd ChapChapter you ter you wilwill l fifind nd AnaAnalylysis and sis and IntInterperpretretatiation on on on the the proprojecject t onon Kingfisher Airlines.

Kingfisher Airlines.

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4.. IIn 4n 4thth _Ch_Chapt_apter_{er yo}_you_{u wi}_will_{ll fi}_find_{nd co}_conc_nclu_lusi_sion_{on an}_and_{d su}_sugg_gges_esti_tion_{on on}_{on th}_the_{e pr}_proj_ojec_ect_{t on}_on

Kingfisher Airlines. Kingfisher Airlines.

5.

5. In the end you will finIn the end you will find the d the varvariouious sourcs sources I es I refreferrerred for gatheed for gatherinring inforg informatmationion and find the list of all the literature that I

and find the list of all the literature that I have attached.have attached.

This project is overall an attempt to make you aware or to cover every possible aspect of This project is overall an attempt to make you aware or to cover every possible aspect of Kingfisher Airlines in India and around the wo

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1.1 Objectives

The main objectives of the study of this

The main objectives of the study of this project are –

project are –



 To study the growth and expansion To study the growth and expansion of Kingfisher Airlines.of Kingfisher Airlines.



 To study the structure and workings of Kingfisher Airlines.To study the structure and workings of Kingfisher Airlines.



 To understand the attitude towards the services of Kingfisher Airlines.To understand the attitude towards the services of Kingfisher Airlines.



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1.3 1.3 RESEARCH METHODOLOGY

RESEARCH METHODOLOGY

Research methodology is a way to

Research methodology is a way to systematically solve the research problem. It may besystematically solve the research problem. It may be understood as a science o

understood as a science of studying how research is done scientifically. In it we study thef studying how research is done scientifically. In it we study the various steps that are generally adopted by

various steps that are generally adopted by a researcher in studying his research problema researcher in studying his research problem along with the logic behind

along with the logic behind them. It is necessary for the researcher to know them. It is necessary for the researcher to know not only thenot only the research methods or techniques but also the methodology.

research methods or techniques but also the methodology.

I have collected the entire data of this project on

I have collected the entire data of this project on“Kingfisher Airlines”“Kingfisher Airlines” fromfrom

SECONDARY SOURCES

SECONDARY SOURCES like websites, books, newspapers and magazines.like websites, books, newspapers and magazines.

Secondary Data Secondary Data

When an investigator uses the data

When an investigator uses the data that has been already collected by others, is that has been already collected by others, is calledcalled Secondary Data. The secondary data could be collected from Journals, Reports, and Secondary Data. The secondary data could be collected from Journals, Reports, and

various publications. The advantages of the secondary data can be –It is economical, both various publications. The advantages of the secondary data can be –It is economical, both in terms of money and time spent.

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1.4 LIMITATIONS



 The data could be gathered from secondary source thus any error in theThe data could be gathered from secondary source thus any error in the information would have also got replicated

information would have also got replicated in this report.in this report.



 As the data was gathered from the secondary sources, the validity of the dataAs the data was gathered from the secondary sources, the validity of the data could not be tested.

could not be tested.



 Time constraint was the major limitation faced by the Time constraint was the major limitation faced by the researcher.researcher.



 Another problem was knowledge constraint and this report was an attempt toAnother problem was knowledge constraint and this report was an attempt to gather as much of relevant

gather as much of relevant data as possible.data as possible.



 Another constraint was the lack of information regarding proper route map byAnother constraint was the lack of information regarding proper route map by the organization due to which it could not be included in the project report. the organization due to which it could not be included in the project report.

However, every effort is made to ensure that these do not in any way adversely affect However, every effort is made to ensure that these do not in any way adversely affect the results of the study and inject an

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Chapter 2

Chapter 2 Corporate Overview

Corporate Overview

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2.

2.1 1 Co

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Kingfisher Airlines

IATA IATA IT IT ICAO ICAO KFR KFR Callsign Callsign KINGFISHER KINGFISHER

Founded

2005

Hubs

 Bengaluru International AirportBengaluru International Airport

 Chhatrapati Shivaji International AirportChhatrapati Shivaji International Airport

 Indira Gandhi International AirportIndira Gandhi International Airport

Frequent flyer

program

King Club

Member lounge

Kingfisher Lounge

Fleet size

69 (+130 Orders)

Destinations

72

72 Parent company

Parent company

UB Group

Company slogan

Fly The Good Times

Headquarters

Bangalore

(Registered office)

Mumbai

(Head office)

Key people

Vijay Mallya

, Chairman & Managing

Director

Website

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Kingfisher Airline is a private airline based in Bangalore, India. The airline is owned by Kingfisher Airline is a private airline based in Bangalore, India. The airline is owned by

Vijay Mallya

Vijay Mallya of United Beverages Group. Kingfisher Airlines started its operations onof United Beverages Group. Kingfisher Airlines started its operations on May 9, 2005 with a

May 9, 2005 with a fleet of 4 Airbus A320. The fleet of 4 Airbus A320. The airline currently operates on domestic asairline currently operates on domestic as well as international routes, covering a n

well as international routes, covering a number of major cities, both in and ouumber of major cities, both in and outside India.tside India. Kingfisher Airlines was the first airline in India to operate with all new

Kingfisher Airlines was the first airline in India to operate with all new aircrafts and toaircrafts and to order the Airbus A380.

order the Airbus A380.

Kingfisher Airlines plies regular flights from the major cities of India, including Delhi, Kingfisher Airlines plies regular flights from the major cities of India, including Delhi, Mumbai, Bangalore and Kolkata as well as international routes such as China, Singapore, Mumbai, Bangalore and Kolkata as well as international routes such as China, Singapore, Thailand, UK,UAE etc.

Thailand, UK,UAE etc.

In a short span of time Kingfisher Airline has carved

In a short span of time Kingfisher Airline has carved a niche for itself. The airline offersa niche for itself. The airline offers several unique services to its customers. These include: p

several unique services to its customers. These include: p ersonal valet at the airport toersonal valet at the airport to assist in baggage handling and boarding, accompanied with refreshments and music at assist in baggage handling and boarding, accompanied with refreshments and music at the airport, audio and video on-demand, with extra-wide personalized screens in the the airport, audio and video on-demand, with extra-wide personalized screens in the aircraft and three-course gourmet cuisine.

aircraft and three-course gourmet cuisine.

In 2008, due to the prevalent economic downturn, the civil aviation industry faced the In 2008, due to the prevalent economic downturn, the civil aviation industry faced the worst period in its history. It was the time, when air passenger

worst period in its history. It was the time, when air passenger traffic started dripping,traffic started dripping, and the aircraft fuel prices went sky rocketing.

and the aircraft fuel prices went sky rocketing. As a result, Kingfisher Chairman VijayAs a result, Kingfisher Chairman Vijay Mallya and his Jet Airways counterpart Naresh Goyal announced

Mallya and his Jet Airways counterpart Naresh Goyal announced an alliance, after aan alliance, after a meeting. According to the alliance, both the airline companies decided to implement meeting. According to the alliance, both the airline companies decided to implement code-sharing on both domestic and

code-sharing on both domestic and international flights. It was a step to reduce theinternational flights. It was a step to reduce the expenses. Subsequently, frequent flier programs were announced

expenses. Subsequently, frequent flier programs were announced by both the airlines,by both the airlines, namely King Club and Jet Privelege.

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Kingfisher Airlines is a subsidiary of the UB Group, one of

Kingfisher Airlines is a subsidiary of the UB Group, one of the largest beveragethe largest beverage

companies in the world. The branding of the airline is linked to that of Kingfisher Beer, companies in the world. The branding of the airline is linked to that of Kingfisher Beer, India’s largest brewery.

India’s largest brewery. The airline, which is headed

The airline, which is headed by the charismatic Dr Vijay Mallya, took to the skies in by the charismatic Dr Vijay Mallya, took to the skies in MayMay 2005, and attracted a

2005, and attracted attention for its high quality product with personal in-flightttention for its high quality product with personal in-flight

entertainment in every seat; custom interior designs for each aircraft; valet assistance at entertainment in every seat; custom interior designs for each aircraft; valet assistance at airports and complimentary hot food and be

airports and complimentary hot food and beverages. The airline initially operated a singleverages. The airline initially operated a single class service but subsequently introduced a highly acclaimed First Class, allowing it to class service but subsequently introduced a highly acclaimed First Class, allowing it to compete with Jet Airways for the high yield corporate market.

compete with Jet Airways for the high yield corporate market. In addition to its A320In addition to its A320 family aircraft used on domestic routes, Kingfisher Airlines also operates ATR-72 family aircraft used on domestic routes, Kingfisher Airlines also operates ATR-72 turboprops on regional sectors.

turboprops on regional sectors.

In just over two years, Kingfisher Airlines has achieved a

In just over two years, Kingfisher Airlines has achieved a market share of 10% and hmarket share of 10% and hasas one of the most aggressive expa

one of the most aggressive expansion plans of all Indian carriers during 2007. nsion plans of all Indian carriers during 2007. In Jun-07,In Jun-07, it dramatically increased its influence in the market with the

it dramatically increased its influence in the market with the acquisition of a 26%acquisition of a 26% shareholding in India’s largest LCC, Air Deccan,

shareholding in India’s largest LCC, Air Deccan, for approximately USD130 million, andfor approximately USD130 million, and an open offer for a further 20%.

an open offer for a further 20%. There will also be greater coordination between the twoThere will also be greater coordination between the two brands, with Air Deccan to a

brands, with Air Deccan to adopt the Kingfisher image in its logo and dopt the Kingfisher image in its logo and to switch to a red,to switch to a red, rather than a blue c

rather than a blue color scheme. Kingfisher had flown 11.26 million passengers andolor scheme. Kingfisher had flown 11.26 million passengers and captured a 27.6% market share last year.

captured a 27.6% market share last year. The airline is owned by the

The airline is owned by the United Beverages GroupUnited Beverages Groupunder the leadership of under the leadership of VijayVijay

Mallya

Mallya(which also owns the popular Indian(which also owns the popular Indian beer beer of the same name). The of the same name). The airline promisesairline promises to suit the needs of air travelers and to provide reasonable air fares.

to suit the needs of air travelers and to provide reasonable air fares. Kingfisher Airline’sKingfisher Airline’s main "luxury" component is its In-Flight Entertainment System, a first among Indian main "luxury" component is its In-Flight Entertainment System, a first among Indian airlines.

airlines.

United Breweries Group

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United Breweries Group, based in

United Breweries Group, based in Bangalore,Bangalore, is the world's 2nd largestis the world's 2nd largest brewer brewer and theand the larges

largest t inin IndiaIndia. The company markets most of its beer under the Kingfisher brand and. The company markets most of its beer under the Kingfisher brand and has also launched

has also launched Kingfisher AirlinesKingfisher Airlines, a domestic airline service in India. The UB Group, a domestic airline service in India. The UB Group (United Breweries) Group is a multi-faceted conglomerate with business interests in (United Breweries) Group is a multi-faceted conglomerate with business interests in Beverage Alcohol, Pharmaceuticals, Media, International Trading, Aviation, Fertilizer, Beverage Alcohol, Pharmaceuticals, Media, International Trading, Aviation, Fertilizer, Research & Development, and

Research & Development, and Infrastructure Development.Infrastructure Development. The group is headed by Dr.

The group is headed by Dr.Vijay MallyaVijay Mallya who is also a member of thewho is also a member of the Indian ParliamentIndian Parliament.. United Breweries now has a near-monopoly over the Indian brewing market, thanks to its United Breweries now has a near-monopoly over the Indian brewing market, thanks to its recent takeover of the rival

recent takeover of the rival Shaw-WallaceShaw-Wallace company.company.

History

The UB Group was founded by a

The UB Group was founded by a ScotsmanScotsman,, Thomas LeishmanThomas Leishman inin 18571857. The Group took . The Group took its initial lessons in manufacturing

its initial lessons in manufacturing beer beer fromfrom South IndianSouth Indian basedbased BritishBritish breweriesbreweries. At the. At the age of 22,

age of 22, Vittal MallyaVittal Mallya was elected as the company's first Indian director inwas elected as the company's first Indian director in 1947.1947. After After a year, he replaced

a year, he replaced R G N PriceR G N Price as the chairman of the company.as the chairman of the company.

After Vittal Mallya's death in 1983, his son Vijay Mallya assumed the mantle of the After Vittal Mallya's death in 1983, his son Vijay Mallya assumed the mantle of the group. Vijay Mallya inducted professional management and consolidated the Group into group. Vijay Mallya inducted professional management and consolidated the Group into individual operating divisions. In 1988, UB Group acquired the global Berger Paints individual operating divisions. In 1988, UB Group acquired the global Berger Paints Group with operating companies across four continents. The paints business was divested Group with operating companies across four continents. The paints business was divested for significant value in 1996.

for significant value in 1996.

After India adopted economic liberalization in 1991, the UB Group decided to retain After India adopted economic liberalization in 1991, the UB Group decided to retain interests in only those businesses that were globally competitive and did not depend upon interests in only those businesses that were globally competitive and did not depend upon fiscal tariff protection. In 2005, the Group entered aviation sector with the launch of fiscal tariff protection. In 2005, the Group entered aviation sector with the launch of Kingfisher Airlines Limited.

Kingfisher Airlines Limited.

The Logo

The

The PegasusPegasus, which is the symbol of the United Breweries, first found its place as the, which is the symbol of the United Breweries, first found its place as the Group logo in

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core operations of the Group. Later, the beer cask was removed to represent the Group’s core operations of the Group. Later, the beer cask was removed to represent the Group’s multifaceted operations. Now, it is just the Pegasus.

multifaceted operations. Now, it is just the Pegasus.

Business Interests of UB Group

::

Beverage Alcohol

:: The UB Group is 3rd largest spirits marketer in the world, withThe UB Group is 3rd largest spirits marketer in the world, with overall sales of 60 million cases. The company offers 140 brands at varying price points. overall sales of 60 million cases. The company offers 140 brands at varying price points. Some of the famous brands of the UB Group are: Bagpiper Whisky, McDowell's No.1 Some of the famous brands of the UB Group are: Bagpiper Whisky, McDowell's No.1 Wh

Whisiskyky, , DiDirerectctoror's 's SpSpececiaial l WhWhisiskyky, , McMcDoDowelwell'l's s NoNo.1 .1 BrBranandy dy and and McMcDoDowewellll's's Celebration Rum.

Celebration Rum.

Pharmaceuticals

:: The group's company Aventis Pharma Limited is the second largestThe group's company Aventis Pharma Limited is the second largest pharm

pharmaceutiaceutical cal multimultinationational nal in in IndiaIndia. . It It develodevelops ps and and marketmarkets s brandebranded d prescprescriptriptionion drugs and vaccines.

drugs and vaccines.

Media:

ThThe e UB UB GrGroup oup alalso so hahas s a a shshararehoeholdldining g in in AsAsiaian n AgAge e HoHoldldinings gs LtLtd, d, ththee company that owns and manages daily newspaper, The Asian Age.

company that owns and manages daily newspaper, The Asian Age.

International Trading

:: The Group's company UB Global Limited is a recognizedThe Group's company UB Global Limited is a recognized export house engaged in the export of Beer, Spirits, Leather Footwear and Processed export house engaged in the export of Beer, Spirits, Leather Footwear and Processed Foods. The Company also ex

Foods. The Company also exports Pharmaceutical Products and customized perfumeries.ports Pharmaceutical Products and customized perfumeries.

Research & Development

:: Vittal Mallya Scientific Research Foundation (VMSRF)Vittal Mallya Scientific Research Foundation (VMSRF) was established in 1987 with the objective of developing newer and novel technologies was established in 1987 with the objective of developing newer and novel technologies that will have substantial application in industry and

that will have substantial application in industry and health care.health care.

Aviation

:: UB Group entered aviation sector in 2005 with the launch of Kingfisher UB Group entered aviation sector in 2005 with the launch of Kingfisher Airlines Limited. Kingfisher Airlines has captured an impressive market share and has Airlines Limited. Kingfisher Airlines has captured an impressive market share and has established a niche identity for itself. The airlines recently acquired 25% stake in Deccan established a niche identity for itself. The airlines recently acquired 25% stake in Deccan Airlines. Airlines.

Chairman’s Message

Dear Guest,

I intend to make Kingfisher Airlines the best in

I intend to make Kingfisher Airlines the best in the world and pursue this goalthe world and pursue this goal seriously; as I am sure you pursue your goals equally seriously. I have always seriously; as I am sure you pursue your goals equally seriously. I have always

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aimed at delighting you and giving you nothing but the best. aimed at delighting you and giving you nothing but the best.

It is my passion to deliver a world-class experience. And since work and play can It is my passion to deliver a world-class experience. And since work and play can go hand-in-hand, I am sure you need some time to relax in the skies after several go hand-in-hand, I am sure you need some time to relax in the skies after several pressing commitments and stressful work o

pressing commitments and stressful work obligations.bligations.

I make this happen, by being personally involved and ensure that every I make this happen, by being personally involved and ensure that every

Kingfisher aircraft meets the global standards that I have set in terms of safety. I Kingfisher aircraft meets the global standards that I have set in terms of safety. I am proud of our brand-new

am proud of our brand-new fleet which incorporates the latest technologyfleet which incorporates the latest technology available. I have insisted upon

available. I have insisted upon a personalized entertainment system for your a personalized entertainment system for your personal viewing and listening pleasure, to

personal viewing and listening pleasure, to create an environment that you willcreate an environment that you will truly cherish.

truly cherish.

Aboard every Kingfisher Airlines flight you will meet your crew that I have

Aboard every Kingfisher Airlines flight you will meet your crew that I have hand- hand- picked and approved after a rigorous training programme. They have been

picked and approved after a rigorous training programme. They have been instructed to treat you in the same way a

instructed to treat you in the same way as if you were a guest in s if you were a guest in my own home.my own home. So, leave the stress of daily life behind and enjoy a Five Star experience with So, leave the stress of daily life behind and enjoy a Five Star experience with Kingfisher Airlines. I try hard to exceed what you ex

Kingfisher Airlines. I try hard to exceed what you expect, however, if I havepect, however, if I have missed something or fallen short of meeting your expectations, p

missed something or fallen short of meeting your expectations, p lease feel free tolease feel free to mail me directly at

mail me directly at [email protected]@flykingfisher.com

I invite you to fly Kingfisher Airlines and experience an

I invite you to fly Kingfisher Airlines and experience an unforgettable journey myunforgettable journey my team and I strive to create everyday.

team and I strive to create everyday.

Warm personal regards

Dr. Vijay Mallya

Chairman

Kingfisher Airlines Limited

Management Team

Kingfisher Airlines is led by a dynamic, extremely talented and

Kingfisher Airlines is led by a dynamic, extremely talented and experienced teamexperienced team::

Board of Directors

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Dr. Vijay Mallya

, Chairman & CEO

G.R Gopinath

, Vice–Chairman

Mr. Piyush Mankad

Mr. A.K. Ravi Nedungadi

Diwan Arun Nanda

Mr. V.K. Rekhi

Dr. Naresh Trehan

Mr. Rup Pillai

Operating Team

Mr. Sanjay Bahadur

, General Manager - Corporate Affairs

, General Manager -

Corporate Affairs

Mr. Shailesh Borkar

, General Manager – Finance

Mr. Umesh Rindani

, General Manager -

, General Manager - Revenue Accounts

Revenue Accounts

Mr. S.K. Ghorai

, General Manager -

, General Manager - Quality Control

Quality Control

Captain Sanjeev Marwah

, GM-Flight Ops (A320)

Capt PA Bhushan

, GM-Flight Operations (ATR)

Mr. Gaurav Rathore

, General Manager -

, General Manager - Quality & Guest Commitment

Quality & Guest Commitment

Overview

Our Vision

“The Kingfisher Airlines family will consistently deliver a safe, value-based and “The Kingfisher Airlines family will consistently deliver a safe, value-based and enjoyable travel experience to all our guests”

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Our Values

Safety Safety

This is our overriding value. In our

This is our overriding value. In our line of business, there is no compromise.line of business, there is no compromise.

Service Service

We are all in the hospitality business; we must always seek to serve our guests and gain We are all in the hospitality business; we must always seek to serve our guests and gain their trust, goodwill and

their trust, goodwill and loyalty.loyalty.

Happiness Happiness

We seek to build an organization with people who choose to be happy, and will We seek to build an organization with people who choose to be happy, and will endeavor to influence our guests and co-workers to be happy too.

endeavor to influence our guests and co-workers to be happy too.

Teamwork Teamwork

We will succeed or fail as a

We will succeed or fail as a team. Each one of us team. Each one of us must respect our colleagues regardlessmust respect our colleagues regardless of their rank, and we

of their rank, and we must work together to ensure our mutual must work together to ensure our mutual success.success.

Accountability Accountability

Each one of us will be held accountable for the successful execution of our duties, Each one of us will be held accountable for the successful execution of our duties, commitments and obligations, and we will strive to

commitments and obligations, and we will strive to lead by example.lead by example.

Why Aviation?

What gladdened Dr. Vijay Mallya must have been a Cabinet decision on Wednesday, What gladdened Dr. Vijay Mallya must have been a Cabinet decision on Wednesday, October 20, 2004, which hiked the permitted foreign direct investment (FDI) limit in October 20, 2004, which hiked the permitted foreign direct investment (FDI) limit in domestic airlines to 49% from the existing 40%. This move is expected to help fledgling domestic airlines to 49% from the existing 40%. This move is expected to help fledgling airlines like Kingfisher and Air Deccan. Jet and Sahara lobbied till the last, some political airlines like Kingfisher and Air Deccan. Jet and Sahara lobbied till the last, some political parties (leftists) tried to muddy the waters, but the skies were opening up and Dr. Mallya parties (leftists) tried to muddy the waters, but the skies were opening up and Dr. Mallya had cause for cheer. The bogey of national security concerns raised by the Jet-Sahara had cause for cheer. The bogey of national security concerns raised by the Jet-Sahara cartel failed. More than the 9% hike, the decision also signaled to domestic airlines and cartel failed. More than the 9% hike, the decision also signaled to domestic airlines and foreign investors that the government was serious on aviation reform.

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Starting a low cost airline is not the most difficult part, because to start a low cost service Starting a low cost airline is not the most difficult part, because to start a low cost service with nation wide operations,

with nation wide operations,

•

• Assuming that the airplanes are leased the cost is typically between $20-40mn;Assuming that the airplanes are leased the cost is typically between $20-40mn;

dependi

depending ng on the on the scale of operations (a full scale of operations (a full scale carriscale carrier will er will need investmeneed investment of nt of around $70-80mn).

around $70-80mn).

•

• A regional service can be started at a much lower cost - around $10-15mn.A regional service can be started at a much lower cost - around $10-15mn. •

• Low cost carriers can break even Low cost carriers can break even in a year or two or at most three.in a year or two or at most three. •

• New airlines typically have a major cost advantage, especially for labor, over New airlines typically have a major cost advantage, especially for labor, over

established (mostly state-owned carriers like Indian

established (mostly state-owned carriers like Indian Airlines or Air China).Airlines or Air China).

•

• Air transport is the obvious solution for mobility, if fares can be kept low (asAir transport is the obvious solution for mobility, if fares can be kept low (as

compared to train fares). compared to train fares).

Why India?

•

• Every Indian should fly. There are approximately one billion people & only aboutEvery Indian should fly. There are approximately one billion people & only about

0.05% of them fly. 0.05% of them fly.

•

• India is 3rd fastest growing domestic aviation market in the India is 3rd fastest growing domestic aviation market in the world.world. •

• Indian Subcontinent is the third largest market for new aircraft in Asia, behindIndian Subcontinent is the third largest market for new aircraft in Asia, behind

China (1790) & Japan (640). China (1790) & Japan (640).

•

• More and more middle class families now prefer air travel to traditional railMore and more middle class families now prefer air travel to traditional rail

travel. travel.

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•

• In 2003, 10 million Indians traveled by air domestically. In 2004, 25 million took In 2003, 10 million Indians traveled by air domestically. In 2004, 25 million took

to the skies within India and 6 million Indians traveled abroad. to the skies within India and 6 million Indians traveled abroad.

•

• The more the merrier, More could take to the skies in the months and years toThe more the merrier, More could take to the skies in the months and years to

come, as wallet friendly new players like Kingfisher airlines spruced up plans to come, as wallet friendly new players like Kingfisher airlines spruced up plans to enter the aviation segment.

enter the aviation segment.

•

• According to CAPA (Centre for Asia-Pacific aviation) forecasts, the total air According to CAPA (Centre for Asia-Pacific aviation) forecasts, the total air

traffic will rise by 5 million actual passengers each year over the

traffic will rise by 5 million actual passengers each year over the next 10 years.next 10 years.

•

• SwSwifift t lilibeberaralilizatzatioion n of of ththe e InIndidian an mamarkrketet. . WiWith th ththe e endendining g of of gogovevernrnmementnt

protection for Indian Airlines, the adoption of an open skies agreement with the protection for Indian Airlines, the adoption of an open skies agreement with the United States and the loosening of a previously tightly restrictive quota pact with United States and the loosening of a previously tightly restrictive quota pact with Britain. India is an exciting aviation market

Britain. India is an exciting aviation market

2.3 Products and Services

Fleets

Kingfisher Airlines Fleet Kingfisher Airlines Fleet[12][12]

Aircraft

Aircraft InIn

Service

Service OrdersOrders OptionsOptions

Passengers Passengers (Kingfisher (Kingfisher First/Kingfisher First/Kingfisher Class) Class) R Roouutteess NNootteess ATR ATR 42-500

500 44 –– –– 4488((00//4488)) Regional, SouthRegional, South Asia Asia ——————— ——————— — — Dhaka Dhaka All 4 All 4 aircraft aircraft drydry

leased leased.. ATR ATR 72-500 500 18 18 9 9 3388 2200 66 (0/66) 66 (0/66) 72 (0/72) 72 (0/72) 1 aircraft is 1 aircraft is drydry

leased leased.. 15 new aircraft 15 new aircraft to be dry leased to be dry leased

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Airbus Airbus A319-100 100 3 3 –– –– 11444 4 ((00//114444)) Domestic, Asia Domestic, Asia ——————— ——————— — — Bangkok, Bangkok, Colombo, Dubai Colombo, Dubai All 3 dry All 3 dry leased. leased. Airbus Airbus A320-200 200 10 10 3 3 9 9 67 67 – – 134 (20/114) 134 (20/114) 174 (0/174) 174 (0/174) 180 (0/180) 180 (0/180) 8 dry leased. 8 dry leased. Deliveries Deliveries through through 2010-2012. 2012. Airbus Airbus A321-200 200 6 6 2 2 – – – – 151 (32/119) 151 (32/119) 199 (0/199)

199 (0/199) 2 dry leased.2 dry leased.

Airbus Airbus A330-200 200 5 5 1155 –– 22117 7 ((3300//118877)) Asia, Europe Asia, Europe ——————— ——————— — — Hong Kong, Hong Kong, London, Singapore London, Singapore Deliveries Deliveries through through 2010-2012. 2012. Airbus Airbus A350-800 800 – – 55 –– TTBBDD TTBBDD DeliveriesDeliveries starting 2014. starting 2014. Airbus Airbus A380-800 800 – – 55 55 TTBBDD TTBBDD DeliveriesDeliveries starting 2014. starting 2014. T Toottaall 6699 113300 2255 •

• OnOn June 15June 15,, 20052005 it became the first (and only) Indian airline to order theit became the first (and only) Indian airline to order the AirbusAirbus

A380

A380. It placed orders for 5 A380s, 5. It placed orders for 5 A380s, 5 Airbus A350Airbus A350-800 aircraft and 5-800 aircraft and 5 AirbusAirbus A330

A330-200 aircraft in a deal valued at over $3 billion. Delivery of the A330s is due-200 aircraft in a deal valued at over $3 billion. Delivery of the A330s is due to start in late

to start in late 20072007, followed by the A380s in, followed by the A380s in 20102010 and the A350s inand the A350s in 2012.2012.

•

• OnOn November 20 November 20,, 20052005 at theat the Dubai Air ShowDubai Air Show, Kingfisher Airlines announced, Kingfisher Airlines announced

that it would be buying 20

that it would be buying 20 ATR 72-500sATR 72-500s (plus 15 options). The deal is estimated(plus 15 options). The deal is estimated to be worth $500 million dollars with the deliveries starting from March

to be worth $500 million dollars with the deliveries starting from March 20062006.. The last of the 20 planes would be handed over to Kingfisher Airlines by

The last of the 20 planes would be handed over to Kingfisher Airlines by 20082008.. The first aircraft from that order was delivered to the airlines on

The first aircraft from that order was delivered to the airlines on March 31,March 31, 2006.2006.

•

• OnOn November 21, November 21, 20052005 at the same air show, Kingfisher Airlines placed an order at the same air show, Kingfisher Airlines placed an order

to acquire 30 more A320s in a deal estimated to be worth $2 billion. Engine to acquire 30 more A320s in a deal estimated to be worth $2 billion. Engine

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making joint venture

making joint venture International Aero EnginesInternational Aero Engines will supply the engines for thewill supply the engines for the planes. Deliveries for the planes are likely to start from

planes. Deliveries for the planes are likely to start from 20082008..

•

• OnOn January 13,January 13, 20062006 an Airbus A319 of Kingfisher Airlines was the first aircraftan Airbus A319 of Kingfisher Airlines was the first aircraft

in that class to land on

in that class to land on the short older runway atthe short older runway at MangaloreMangalore airport.airport.

•

• On theOn the April 24,April 24, 2006,2006, Kingfisher signed a contract for fiveKingfisher signed a contract for five Airbus A340-500Airbus A340-500

HGWs

HGWs. The airline plans to . The airline plans to use this for itsuse this for its BangaloreBangalore--San FranciscoSan Francisco andand Mumbai Mumbai-- New York

New York route. Delivery is expected for route. Delivery is expected for 20082008..

•

• Kingfisher was also the first Indian airline to bring the latest super jumbo AirbusKingfisher was also the first Indian airline to bring the latest super jumbo Airbus

380 to India. A 380 arrived on 6 may 2007 in New Delhi and in Mumbai on 380 to India. A 380 arrived on 6 may 2007 in New Delhi and in Mumbai on 8th May as part of Kingfisher's second anniversary celebrations.

8th May as part of Kingfisher's second anniversary celebrations.

•

• On December 4, 2008 Kingfisher Airlines announced that it would commenceOn December 4, 2008 Kingfisher Airlines announced that it would commence

daily non-stop flights from

daily non-stop flights from MumbaiMumbai toto London HeathrowLondon Heathrow beginnbeginning 5 ing 5 JanuarJanuaryy 2009.

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Kingfisher Airlines Operation in INDIA

Based in Bangalore, Kingfisher Airlines operates on domestic as

Based in Bangalore, Kingfisher Airlines operates on domestic as well as international routeswell as international routes and serves 65 domestic destinations and 7 international destinations in 7 countries

and serves 65 domestic destinations and 7 international destinations in 7 countries across

across AsiaAsia andandEuropeEurope ..

Covering important cities including New Delhi, Bangalore, Chennai, Ahmedabad, Goa, Covering important cities including New Delhi, Bangalore, Chennai, Ahmedabad, Goa, Punjab, Rajasthan besides regional cities like Agartala, Agatti, Dibrugarh, Kochi, Kolkata, Punjab, Rajasthan besides regional cities like Agartala, Agatti, Dibrugarh, Kochi, Kolkata, Madurai many more and international destinations including Singapore, Thailand, Dubai, Madurai many more and international destinations including Singapore, Thailand, Dubai, Honk-Kong, Bangladesh, London.

Honk-Kong, Bangladesh, London.

Kingfisher Airlines, offer great deals on air tickets. Book your travel on

Kingfisher Airlines, offer great deals on air tickets. Book your travel on Kingfisher AirlinesKingfisher Airlines and avail budget air travel

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How to Book Travel on Kingfisher Airlines



Step One

Call 011 (+91) 1800 1800 101 or visit the Kingfisher Airline Web site to book your Call 011 (+91) 1800 1800 101 or visit the Kingfisher Airline Web site to book your travel online (see Resources below).

travel online (see Resources below).

2



Step Two

Enter your origin and destination cities, travel dates, number of passengers and class Enter your origin and destination cities, travel dates, number of passengers and class of travel (Kingfisher or Kingfisher First). Select "By Fare" to display available flight of travel (Kingfisher or Kingfisher First). Select "By Fare" to display available flight schedules by fare (cheapest to most expensive). If your dates are not flexible, choose schedules by fare (cheapest to most expensive). If your dates are not flexible, choose to sort the flights "By Schedule" and click on the "Search" icon.

to sort the flights "By Schedule" and click on the "Search" icon.

3



Step Three

Select your preferred fare or schedule from the Flight Options page and review all of Select your preferred fare or schedule from the Flight Options page and review all of the displayed information before clicking on the

the displayed information before clicking on the "Purchase" icon."Purchase" icon. 4

4



Step Four

Log in with your club number and password if you are a member of the Kingfisher Log in with your club number and password if you are a member of the Kingfisher Frequent Flyer Club. If you're not a

Frequent Flyer Club. If you're not a member, simply click on "Continue as Guest."member, simply click on "Continue as Guest." 5

5



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Enter all of your contact information, including your mobile phone number and Enter all of your contact information, including your mobile phone number and e-mail address so that a Kingfisher representative can contact you in case of changes in mail address so that a Kingfisher representative can contact you in case of changes in flight schedules, additional fees or weather delays.

flight schedules, additional fees or weather delays.



Step Six

Confirm your booking and print out your itinerary. It is highly recommended that Confirm your booking and print out your itinerary. It is highly recommended that you also confirm your reservation with a Kingfisher reservation agent.

you also confirm your reservation with a Kingfisher reservation agent.

Overall Tips & Warnings

•

• Book online to take advantage of any loyalty program discounts that wouldn'tBook online to take advantage of any loyalty program discounts that wouldn't

be available through a travel agent. be available through a travel agent.

•

• If you book travel using someone else’s credit card (with their permission, of If you book travel using someone else’s credit card (with their permission, of course) makes sure to bring a copy of the credit card signed by the owner when you course) makes sure to bring a copy of the credit card signed by the owner when you check in.

check in. •

• Check in 2 hours to 30 minutes prior to your flight. One hour prior to your Check in 2 hours to 30 minutes prior to your flight. One hour prior to your

departure is preferred. departure is preferred. •

• Consider joining the King Club (Kingfisher's Frequent Flyer Program) if youConsider joining the King Club (Kingfisher's Frequent Flyer Program) if you

are planning on traveling throughout

are planning on traveling throughout India on your visit.India on your visit. •

• Kingfisher currently only accepts credit cards issued in India.Kingfisher currently only accepts credit cards issued in India.

•

• If you are flying into any city from Srinagar Airport, you will not be allowedIf you are flying into any city from Srinagar Airport, you will not be allowed

to carry any hand baggage and you must arrive at least 2 hours prior to your scheduled to carry any hand baggage and you must arrive at least 2 hours prior to your scheduled departure.

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Guest Commitment Statement

I.

Welcome to the

Kingfisher Experience

•

• Reaching usReaching us •

• Fare options/Booking options/Home deliver Fare options/Booking options/Home deliver •

• Amendments and CancellationsAmendments and Cancellations •

• Keeping you informedKeeping you informed •

• OverbookingOverbooking •

• RefundsRefunds

II.

At the airport

•

• Terminal locations, Contact NumbersTerminal locations, Contact Numbers •

• Valet ServiceValet Service •

• Checking-InChecking-In •

• Delay Handling/Re-routingDelay Handling/Re-routing

III.

On-board experience

•

• In-flight entertainmentIn-flight entertainment •

• Meal optionsMeal options •

• World class crewWorld class crew

IV.

Reaching your

destinatio

n

•

• Baggage DeliveryBaggage Delivery •

• Delayed / missed BaggageDelayed / missed Baggage

V.

Your Special needs

Unaccompanied Minor Unaccompanied Minor

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•

• Guests with reduced mobility and Senior CitizenGuests with reduced mobility and Senior Citizen

VI.

Hope you had a great

experience

•

• We listen - Our feedback systemWe listen - Our feedback system •

• We understand and improveWe understand and improve •

• We respond - Our follow upWe respond - Our follow up •

• Contacting usContacting us

I. Welcome to the Kingfisher Experience

•

Reaching us

It is our commitment that we will ensure easy accessibility to our Guests. Our telephone It is our commitment that we will ensure easy accessibility to our Guests. Our telephone numbers which are accessible 24 hours are:

numbers which are accessible 24 hours are:

o o 1800 2333 1311800 2333 131 o o 020 27293030020 27293030 o o 080 41979797080 41979797 o o 0124 28447000124 2844700 o o 022 66499393022 66499393 o o 1800 1800 1011800 1800 101 o

o USA/Canada 1 866 4 FLY KFA (1 866 435 9532)USA/Canada 1 866 4 FLY KFA (1 866 435 9532) o

o UK 0 800 047 0810UK 0 800 047 0810

•

Fare options/Booking options/Home delivery

We

We are are comcommitmitted ted to to makmaking ing our our ticticketkets s easeasilily y avaiavailablable le to to our our GueGuestssts. . KinKingfigfishesher r Airlines tickets can be purchased by:

Airlines tickets can be purchased by:

o

o Calling up our Call CentersCalling up our Call Centers o

o The Kingfisher Airlines The Kingfisher Airlines website (www.flykingfisher.com)website (www.flykingfisher.com) o

o The Home Delivery optionThe Home Delivery option o

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We follow a dynamic fare policy and the fare levels fluctuate depending on the We follow a dynamic fare policy and the fare levels fluctuate depending on the n

nuummbbeer r oof f boboookkiinnggs s mmaadde e / / aannttiicciippaatteed d oon n a a ppaarrttiiccuullaar r fflliigghhtt

..

It is our commitment to our Guests that at any given point of time the lowest available It is our commitment to our Guests that at any given point of time the lowest available fare at that time would be made available on all booking mediums. In case a lower fare at that time would be made available on all booking mediums. In case a lower fare level is available after a Guest has

fare level is available after a Guest has made his booking, a reboomade his booking, a rebooking will be allowedking will be allowed on the lower fare level after paying a seat release charge. Our fares are quoted in on the lower fare level after paying a seat release charge. Our fares are quoted in Indian Rupees and in US Dollars. Our International guests can book and make Indian Rupees and in US Dollars. Our International guests can book and make payments through their credit card.

payments through their credit card.

•

Amendments and Cancellations

We understand that our Guest could be in a situation where they have to amend or cancel We understand that our Guest could be in a situation where they have to amend or cancel their tickets. At Kingfisher Airlines our Guests can amend or cancel their tickets up to their tickets. At Kingfisher Airlines our Guests can amend or cancel their tickets up to one hour before the scheduled departure of the flight. For details of cancellation and seat one hour before the scheduled departure of the flight. For details of cancellation and seat release charges please see the Conditions of Carriage section.

release charges please see the Conditions of Carriage section.

•

Keeping you informed

At Kingfisher airlines we are committed to keep our Guests informed in case of known At Kingfisher airlines we are committed to keep our Guests informed in case of known delays, cancellations and diversions as early as possible. We use the contact details in delays, cancellations and diversions as early as possible. We use the contact details in your reservation record to update you or if you have made the reservation through a your reservation record to update you or if you have made the reservation through a travel agent we attempt to contact him in case your contact number is not available in our travel agent we attempt to contact him in case your contact number is not available in our records.Guests can also receive the latest flight information using our Kingmobile service records.Guests can also receive the latest flight information using our Kingmobile service by sending a SMS, eg. SMS KING to 6388

by sending a SMS, eg. SMS KING to 6388

..

•

Overbooking

We operate with the objective that no Guest with a confirmed reservation should be We operate with the objective that no Guest with a confirmed reservation should be den

denieied d boboarardiding. ng. KeKeepieping ng ththis is obobjejectctivive e in in mimind nd we we cocommmmit it to to as as mamany ny GuGueseststs reservations as the number of seats on each flight.

reservations as the number of seats on each flight.

•

Refunds

On cancellation of a booking, the refund will be processed in the same medium in which On cancellation of a booking, the refund will be processed in the same medium in which the ticket was purc

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II. At the airport

•

Terminal locations

Currently Kingfisher Airlines operates to Agartala, Agatti Island, Ahmedabad, Bagdogra, Currently Kingfisher Airlines operates to Agartala, Agatti Island, Ahmedabad, Bagdogra, Bangalore, Bhubaneshwar, Bhuj, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hubli, Bangalore, Bhubaneshwar, Bhuj, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hubli, Hyderabad, Imphal, Indore, Jaipur, Kochi, Kolkata, Mangalore, Mumbai, Nagpur, Pune, Hyderabad, Imphal, Indore, Jaipur, Kochi, Kolkata, Mangalore, Mumbai, Nagpur, Pune, Ra

Raipipurur, , SrSrininagagarar, , TrTricichyhy, , TiTirurupapatiti, , TrTrivivanandrdrumum, , VaVararananasisi, , ViVijajayayawawada da anandd Vishakapatnam airports.

Vishakapatnam airports.

•

Valet assistance

As a value added service, Valet assistance is available at all airports. This assistance is As a value added service, Valet assistance is available at all airports. This assistance is available from the time you reach the airport to the time you Check-in. Assistance is also available from the time you reach the airport to the time you Check-in. Assistance is also available on arrival at the airports.

available on arrival at the airports.

•

Checking-In

All efforts are taken to ensure a smooth Check-in. The availability of multiple Check-in All efforts are taken to ensure a smooth Check-in. The availability of multiple Check-in counters and the presence of efficient staff help reduce congestion, which translates into counters and the presence of efficient staff help reduce congestion, which translates into less waiting time at the counters and '

less waiting time at the counters and 'On time' departure of our flights.On time' departure of our flights.

•

Delay Handling

In case of delay at the airport, we make all effort to minimize the inconvenience. Guests In case of delay at the airport, we make all effort to minimize the inconvenience. Guests are offered refreshments in case the delay is more than one hour. In case of longer delays, are offered refreshments in case the delay is more than one hour. In case of longer delays, Guests are offered meal subject to the

Guests are offered meal subject to the airport facilities and local infrastructure.airport facilities and local infrastructure.

•

Roving Agents

No more waiting at the Check-in counter. Now guests with hand baggage need not wait at No more waiting at the Check-in counter. Now guests with hand baggage need not wait at

the

the checheck-ick-in n coucountenter r to to colcolleclect t thetheir ir boaboardirding ng paspass. s. TheThey y can can dirdirectectly ly apprapproach oach thethe se

securcuritity y chchececk-k-in in cocountunterers. s. DeDeplployoyed ed ououtstsidide e ththe e SecSecururitity y chchececk-ik-in n ararea ea wiwill ll bebe Kingfisher Airlines' Roving Agent who will attend to these guests personally and book Kingfisher Airlines' Roving Agent who will attend to these guests personally and book them on their choice of seats. Specially trained Roving Agents will reach out to guests them on their choice of seats. Specially trained Roving Agents will reach out to guests and check them in using a mobile digital device and printer. Kingfisher Airlines is the and check them in using a mobile digital device and printer. Kingfisher Airlines is the first airline in India to launch this unique service.

first airline in India to launch this unique service.

III. On-board experience

•

In-flight

In-flight entertainmen

entertainmentt

At Kingfisher Airlines, we take pride in being the first domestic airline in India to offer At Kingfisher Airlines, we take pride in being the first domestic airline in India to offer

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personalized In-flight Entertainment. Guests have the option of Live TV, Fun TV and 10 personalized In-flight Entertainment. Guests have the option of Live TV, Fun TV and 10

aud

audio io chchannannelels s on on KiKingfngfisisheher r RaRadidio o wiwith th chochoicices es apappepealalining g to to eveverery y sesegmgmenent't'ss expectations. The video choices range from Sports to fashion to an exclusive channel for expectations. The video choices range from Sports to fashion to an exclusive channel for kids. Similarly the audio channels range from Ghazals to hip- hop to rock music. All kids. Similarly the audio channels range from Ghazals to hip- hop to rock music. All efforts are made to ensure that you have a wide selection every time you fly with us. efforts are made to ensure that you have a wide selection every time you fly with us. Another unique feature of our In-flight Entertainment system is the on screen moving Another unique feature of our In-flight Entertainment system is the on screen moving map that let you know the Funliner's location, altitude, speed and other relevant flight map that let you know the Funliner's location, altitude, speed and other relevant flight details.

details.

•

Meal options

We offer our Guests complimentary meals on all our flights. At this stage, Guests have We offer our Guests complimentary meals on all our flights. At this stage, Guests have the choice of

the choice of optinopting g for vegetarifor vegetarian or an or non vegetarinon vegetarian an meals on most meals on most sectosectors. The rs. The menusmenus are designed considering the Guest feedback and are frequently changed to meet their are designed considering the Guest feedback and are frequently changed to meet their changing tastes. To ensure that the Guests get different choices every time they travel changing tastes. To ensure that the Guests get different choices every time they travel with us, we have six different types of menu which are changed everyday.

with us, we have six different types of menu which are changed everyday.

•

World class crew

Our Crew is personally selected by the chairman. They undergo a rigorous training Our Crew is personally selected by the chairman. They undergo a rigorous training program in the Safety and First aid, Service Delivery and Personality development before program in the Safety and First aid, Service Delivery and Personality development before

they are cleared to take on the role of hosts on board. they are cleared to take on the role of hosts on board.

IV. Reaching your

IV. Reaching your Destinatio

Destination.

n.

•

Baggage Delivery

We at Kingfisher Airlines endeavor to reunite your checked baggage with you as soon as We at Kingfisher Airlines endeavor to reunite your checked baggage with you as soon as you reach your destination. Kingfisher Airlines representatives are present in the arrival you reach your destination. Kingfisher Airlines representatives are present in the arrival lounge should you need any assistance on account of bulky baggage.

lounge should you need any assistance on account of bulky baggage.

•

Delayed / missed Baggage

In a situation of misrouted baggage we will make every effort to locate and deliver your In a situation of misrouted baggage we will make every effort to locate and deliver your baggage to you as soon as possible. When a misrouted baggage is tracked we attempt to baggage to you as soon as possible. When a misrouted baggage is tracked we attempt to deliver it at our expense at the time convenient to the Guests. Delivery of baggage for deliver it at our expense at the time convenient to the Guests. Delivery of baggage for international destination in case of transit, may take some time considering the longer international destination in case of transit, may take some time considering the longer

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about our policy on lost baggage can be viewed in the Conditions of Carriage section. about our policy on lost baggage can be viewed in the Conditions of Carriage section.

V. Your special needs

We at Kingfisher Airlines are committed to provide a seamless travel experience to our We at Kingfisher Airlines are committed to provide a seamless travel experience to our guests who require special assistance. This commitment is clearly established by the fact guests who require special assistance. This commitment is clearly established by the fact that our personnel at various functional areas are well trained to handle your special that our personnel at various functional areas are well trained to handle your special needs. Special care is taken even while assigning a seat on board the flight. These Guests needs. Special care is taken even while assigning a seat on board the flight. These Guests are assigned seats closer to the exits and lavatories so that they can board, use facilities are assigned seats closer to the exits and lavatories so that they can board, use facilities and disembark in comfort

and disembark in comfort. To . To enable us to enable us to serve you better we request you to serve you better we request you to inforinform usm us about your special needs within a

about your special needs within a reasonable time before your travel.reasonable time before your travel.

•

Unaccompanied Minor

Flying alone can be a thrilling experience for kids, especially with a little advance Flying alone can be a thrilling experience for kids, especially with a little advance preparation. Children may be nervous at first, but chances are they'll soon be absorbed in preparation. Children may be nervous at first, but chances are they'll soon be absorbed in

the adventure of stretching their own little wings. the adventure of stretching their own little wings.

Children in the age group of 5 to 11, holding a confirmed reservation and traveling alone Children in the age group of 5 to 11, holding a confirmed reservation and traveling alone qualify as Unaccompanied Minors. We take the responsibility of escorting them safely to qualify as Unaccompanied Minors. We take the responsibility of escorting them safely to their destination. Kingfisher Airlines personnel assist in check-in and boarding process their destination. Kingfisher Airlines personnel assist in check-in and boarding process and introduce the child to the flight attendants on board. Our flight attendants take special and introduce the child to the flight attendants on board. Our flight attendants take special care of the child to ensure a comfortable and enjoyable flight. At the destination our staff care of the child to ensure a comfortable and enjoyable flight. At the destination our staff escorts the child to the arrival terminal and meets the person named on the UNM form. escorts the child to the arrival terminal and meets the person named on the UNM form. Only after checking the credential of the assigned person is the child released. The airline Only after checking the credential of the assigned person is the child released. The airline will assign someone to take care a

will assign someone to take care and make sure that your child is nnd make sure that your child is never really aloneever really alone

•

Guests with reduced mobility and Senior Citizens

Guest with disabilities can expect a personalized and caring treatment from us. An escort Guest with disabilities can expect a personalized and caring treatment from us. An escort wi

with th a a whwheel chaieel chair r cacan n be be asassisigngned ed to to ththe e GuGuesest. t. HelHelp p in in chcheckeck-i-in, n, boboarardiding ng andand disembarkation can also be availed. Our flight attendants are formally updated about disembarkation can also be availed. Our flight attendants are formally updated about Gues

Guest't's s reqrequiruiremeements nts on on boaboard rd thetheir ir flflighights. ts. BesBesideides, s, a a perpersonsonalialized zed bribriefiefing ng is is alsalsoo conducted on the flight for Visually impaired Guests, Guests with reduced mobility and conducted on the flight for Visually impaired Guests, Guests with reduced mobility and other Guests with special needs to familiarize them with the safety and service aspects of other Guests with special needs to familiarize them with the safety and service aspects of

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the

the fliflightghts. s. SimSimililarlarly y sensenior citizior citizens ens alsalso o have have the the optoption ion of of avaavailiiling ng whewheel el chachair ir assistance if required.

assistance if required.

Specific terms and conditions

I.

Good times begin here

•

• Fare optionFare option •

• Mode of PaymentMode of Payment •

• Amendments and CancellationsAmendments and Cancellations

II.

Keeping you informed

•

• Inform Guests of delays, cancellation & diversion throughInform Guests of delays, cancellation & diversion through

III.

At the airport

•

• Valet ServiceValet Service •

• Checking InChecking In •

• Group check-inGroup check-in •

• Hand baggageHand baggage •

• Excess baggageExcess baggage •

• Through Check-inThrough Check-in •

• Flight DelaysFlight Delays

IV.

On Board Experience

•

• Meal OptionsMeal Options

V.

Reaching Your Destination

•

• Baggage DeliveryBaggage Delivery •

• Lost/Damage baggageLost/Damage baggage

VI.

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•

• Wheel Chair Wheel Chair •

• Stretcher FacilityStretcher Facility •

• Carriage of Expectant MothersCarriage of Expectant Mothers

VII.

Hotel Policy

•

• In case of disrupted/delayed flightsIn case of disrupted/delayed flights

VIII.

Connecting Flight delays



Good times begin here

Fare option

•

• Infant - 0-2 yrs (only taxes)Infant - 0-2 yrs (only taxes) •

• Child 2-12yrs - (child fare +Taxes)Child 2-12yrs - (child fare +Taxes) •

• Adult over 12 yrs - Available fare (at the time of booking) +taxesAdult over 12 yrs - Available fare (at the time of booking) +taxes

Mode of Payment

•

• Infant - 0-2 yrs (only taxes)Infant - 0-2 yrs (only taxes) •

• Child 2-12yrs - (child fare +Taxes)Child 2-12yrs - (child fare +Taxes)

Amendments & Cancellations

•

• Kingfisher Class ("KF Class") Guests can amend or cancel tickets up to 1 hour Kingfisher Class ("KF Class") Guests can amend or cancel tickets up to 1 hour

prior to departure. prior to departure.

•

• Cancellation charges of Rs. 500/- per sector per guest is applicable for Kingfisher Cancellation charges of Rs. 500/- per sector per guest is applicable for Kingfisher

Class Class

•

• If cancellation done within 1 hr of departure (in case of KF Class) only taxes willIf cancellation done within 1 hr of departure (in case of KF Class) only taxes will

be refunded. be refunded.

•

• Seat release charge due to a rebooking (in KF Class) is Rs.200 per sector per Seat release charge due to a rebooking (in KF Class) is Rs.200 per sector per

guest plus the applicable difference in fare. guest plus the applicable difference in fare.

•

• No rerouting is allowed. No rerouting is allowed. •

• On cancellation of a booking, the refund will be processed in the same medium inOn cancellation of a booking, the refund will be processed in the same medium in

which the ticket was purchased, and through the point of sale. which the ticket was purchased, and through the point of sale.



Keeping you informed

Inform Guests of delays, cancellation &

Inform Guests of delays, cancellation & diversion through:

diversion through:

•

• Guests are requested to give their mobile numbers while making the bookingGuests are requested to give their mobile numbers while making the booking •