Packaged Engagement Portfolio
Fluxology Partner Network
code names:
unit 42
n-simplex alliance
byService Packages
•
Who: Sun together with unit 42 / n-simplex alliance
•
What:
Prefab high-quality service blocks with clearly
defined scope and deliverables
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Where: on-site, off-site, at Sun offices
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When:
Long overdue, as of yesterday
•
Why:
Fast food doesn't need to be junk food
Package formats
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Workshops – pre- or post-commitment
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Assessments – Evaluation or Review
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Services
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Assessments and workshops can overlap in
scope, but can be fitted in as mini-, midi-, or
maxi-sessions.
•
Service engagements can involve multiple
sessions.
Package gradients
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Depending on the customer, project scope,
opportunity, growth potential, sessions and
services are offered in the following classes:
–
Simple
–
Medium
–
Complex
–
Elaborate
Engagement Packages
• Unless not possible or required at least a report will be provided at the end of every engagement
• Not adopted to pending technology partnerships yet (Fair
Isaac, Savvion, JasperSoft, Layer 7, Gigaspaces, Siemens PLM)
• Not adopted yet to current influx of senior skills from the US organization
• Migrations should be looked at together due to potential high complexity (dynamic code injection, custom adapters, old
versions of BPM, B2B, MDM)
• Average financial rule of thumb
– External: 7.5 - 9 k€ + expenses on a per-week basis
Customer Engagement Life Cycle
• Packages occur at different phases of the life-cycle:
– Identify and Research
– Initiate and Introduce
– Proposal
– Requirements Analysis
– Architectural Design
– Develop and Testing
– Implement and Support
– Operations and Maintenance
– Re-Cycle
• Neglected engagements:
– Sleepy-Time [revitalize]
– Post-Mortem [reanimate]
– Re-Birth [renew]
Package Categories
• Upfront: joint pre-sales with a set of experts
• General : expert advice before or during an engagement
• Assessments: viability study and advice
• Getting Started: on-site support and advice
• Repeatable : recurring expert advice during implementation
• In-Flight: for existing customers
• Exceptional: damage control and restarts
Upfront Sessions
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'Hello World' Introductory
– 1-2 day JavaCAPS/JES workshop + opportunity assessment
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'A day at the races'
– a one day event with customer, presentation, discussion, Q&A in front of coffee and food
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Zero-Latency, Near-Real-Time and Batching
– 1-2 day workshop around the different levels of integration + opportunity assessment.
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'fresh dead cow' Open Q&A Workshop
– 1-2 day marketing-free workshop to end confusion and show what really can be done with JES + opportunity assessment.
Upfront Services
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Reply For Info
–
4-5 days a networked* expert answering an RFI
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Reply For Proposal
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2-4 weeks a networked expert analyzing and
formulating a reply on an RFP
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Proof of Concept / Prototype Service
–
1-4 weeks on-site or off-site solidifying a proposal
General Sessions
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Open-Up Session / Service
– Workshop and report on visualization, monitoring, management, alert, logging, errors, BAM
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JESter Session
– Workshop and report to clarify whole JES stack, translate requirements into Open Source + Java Enterprise System components
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SOA/BPM Demystification / BPM Enablement Session
– Workshop with report to bring a customer back to Earth
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Best Practices Session
Assessments
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SOA/SaaS Assessment (4-6 weeks)
– As-Is to To-Be analysis and guidelines for SOA or SOA + Virtualization or Application Infrastructure clouds.
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MDM Assessment (4-6 weeks)
– Master Index or Scale up from EAI to EII
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Real-time processing / EDA / CEP Assessment (2-4 weeks)
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Integrated Identity Assessment (2-4 weeks)
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Federation Assessment (4-6 weeks)
– Pervasive SSO from front-end to back-end. OpenSSO x KeyChain. Or extend SSO to composite screens, applications and data
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Security Assessment (2-4 weeks)
Getting Started Sessions/Services
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Jump Start Workshop
– 1 week to bootstrap a project
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Fast Track Service
– 4-8 weeks to get a customer going
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Governance and Methodologies
– 4-8 weeks processes, procedures and program management
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Integration Competence Center
– 4-8 weeks to set up a Center of Excellence
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Mentoring Services
Repeatable Services
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Mediation Services / Customer Advocate
– Dedicated customer advocate to better align customer and Sun, both organizational and technical
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Health Check
– 1-2 week audition of the production environment and procedures
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Roadmap Alignment Service Sessions
– 1 week auditions to ensure future compatibility
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SOA Cycle Management Services
– Expert management to deal with iterative waves of integrations
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Go-Live Support
In-Flight Services
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Framework Services
– common services, common messages, common data,
common identity
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Architectural Services
– logical, conceptual, physical architectural designs
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Legacy Encapsulation Services (open ended)
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Identity Cleansing Services (TBD)
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Sub-Version Upgrade Service (1-2 weeks)
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Migration Assessment (2-4 weeks)
In-Flight Sessions/Services
*
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Testing Framework Session/Services (2-4 weeks)
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Performance Tuning Session/Services (1-4 weeks)
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Sizing Session/Services (1-4 weeks)
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High-Availability Session/Services (1-4 weeks)
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Messaging Session/Services (1-2 weeks)
Exceptional Services
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'Stop the World'
– Emergency Troubleshooting Services
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'U-turn'
– Post-Emergency Architectural revisit Services
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'Split Brain'
– Architectural Troubleshooting Services
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Fresh Mint
– Customer Engagement re-vitalization
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'The show isn't over until the fat lady sings'
Value Added Services
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Open Services for SWIFT
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Open Services for Health care
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Open Services for mobility SOA
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Training according to Sun Learning Services
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Customized Training
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Custom Sessions
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Custom Services
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Solution Support (TBD
needs consolidation with existingPaul Peters Fluxology srl +39 349 2429 550
[email protected] www.fluxology.net
