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brooke mentzer - naikwan cheung - samantha corden - ben

Focus Group: Nursing School

group 4 | design 5200

Focus Group: Nursing School

(2)

NURSING SCHOOL AT OSU

Program founded: 1914

School of Nursing Established: 1928

College of Nursing Established: 1984

BACKGROUND

1487 students

82 faculty

480

BSN

194

RN to BSN

58

DNP

30

PhD

296

Pre-Nursing

214

MS (G)

215

MS

Degree Map

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brooke metzner - naikwan cheung - samantha leigh - ben wilcox

01

Focus Group: Nursing School

group 4 | design 5200

STAKEHOLDER-EXPERIENCE DISCOVERY

Faculty

Administrators

Students

Our goal was to understand the experiences

of the stakeholders within the OSU Nursing

College Technology Learning Complex and to

identify opportunities for Design to assist them.

We involved faculty, administrator, and student

participants.

OBJECTIVES

4.35%

4.35%

91.3%

Ideas

Feelings

Comments

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FOCUS GROUP SESSIONS

Focus Group 1

We conducted two focus group sessions. The moderator

introduced prompts and questions, and allowed participants to

express their feelings, ideas, and comments on the topics while

being recorded.

PLANS AND METHODS

Focus Group 2

60 min

1 student, 1 faculty, 1

administrator

20 student participants

1 moderator, 2 recorders

1 moderator, 2 recorders

20 min

Prompts

1) When you think about

setting up or preparing for

a simulation what come

to mind?

2) Please think about

storage of supplies and

equipment you use. Is

storage helpful or does it

impede your activities?

3) Think about a busy day

in the simulations or labs.

What feelings come to

mind?

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brooke metzner - naikwan cheung - samantha leigh - ben wilcox

03

Focus Group: Nursing School

group 4 | design 5200

Rachel beam – TLC student assistant and junior student Cindy Long – clinical instructor 12 years

Helena – lecture 5th year

1.

C – hope for the students that it is a valuable experience

R – nerve wracking what position – head nurse everyone watching or observer

where you get to watch before you get in you get nervous because you don’t know

exactly hat to expect

H – days of prep in advance and that the students and faculty have everything they need to have a positive experience to take them into the hospital with ease C – a lot of work to develop the sim and be as realistic as you can be

H – we work in teams and sit down and fine tune it – what staffing logistic and realism that we will need are they going to need any addendums like and additional arm or womd supplies

C I develop the sim that I want and its at least 40 hrs which can be on the low side H – she comes in and before the semester ever starts we are hit with all levels of instructors – logistics do we have enough room; there things going on during that. Then we sit down with the other faculty to make sure that we can make it work C – for the sheer volume it is a lot of student to rotate through the sim

H – prep to make sure we have enough supplies we have to order a semester in advance – we need to make sure they arrive with best pricing

2.

H – these cabinets were amazing, they were built, from what I understand it was crazy before that, within our database you can check and find where things are into what room – however over time these rooms are all being used for sim and let's say I need to come in here and getting something in the cabinet – students sometimes have to do that sometimes.

C- one of the complaints that my students have there is a lot of traffic and it can be H – college of med – every room has been designed as a hospital room . this is a classroom and we had to change it into a hospital 256 – designed specifically for the hospital room 082 – clinic or ER. The rest of our sim labs are class rooms that are converted into hospital rooms

*someone came into get something out of the cabinet

R – its hard to know where things are as a new person in the lab you have to keep going to each room to find

H – there is a logic to it but for some things there is just not logic to it at all we have bins with grooming in some areas – there is an overlap. We have to protect the needles ( IV needles and related supplies ) that are double locked. Housekeeping cant even have access to it.

3.

TRANSCRIBING FEEDBACK

After completing the two focus group sessions, the recordings were

transcribed and added to the notes taken while the session was in

progress.

RESULTS

What are your thoughts on the shared spaces? Things you like or dislike?

“ I like that if we have two classes you can separate the two rooms by the dividers. Like, if we had two clinicals or two labs working at the same time you can separate

them”

Is it a positive experience or a negative experience sharing spaces with faculty?

“ It’s not noticeable really”

“I do notice sometimes if you are in a class people will come in to the room to get things. So I don’t know if things are only in certain rooms that they need, but I, I,

assume that’s the case…..”

“Sometimes the instructor stops to see what they need”

Do you feel it is a smooth process for you to come in to practice your skills/study outside of class?

“ I think if something is scheduled, they usually, like, have it well prepared. But if you want to go in and do something, they are usually pretty good at finding it for

you. But if its something specific and no one is here, its hard to find it on your own” “Yeah, nothings labeled”

Is noise ever a factor?

“Yeah” “Sometimes” “its not horrible”

There are never enough tables and chairs for everyone

Conversation: Organization

“Nothing is organized to where we know” “At least not where we know”

I think they need to be, like, more organized with what rooms are for like what

things. Sometimes I come up to the second floor and think ‘Well I had lab in that room before, and this room might be a lab… you know, it’s just like, I get confused on what room is for what”

“Maybe organize like these couple of rooms are for this, and these couple of rooms

(6)

FREQUENCY MAPPING

Focus Group 1

The transcriptions provided the data needed to create frequency

maps of words that came up repeatedly during the sessions.

ANALYSIS

1 student, 1 faculty, 1 administrator

tan: neutral words

light teal: positive

dark blue: negative

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brooke metzner - naikwan cheung - samantha leigh - ben wilcox

05

Focus Group: Nursing School

group 4 | design 5200

FREQUENCY MAPPING

The frequency maps were organized by size of words and color for

their emotional content whether it be positive or negative.

ANALYSIS

20 Junior-level Students

Focus Group 2

tan: neutral words

light teal: positive

dark blue: negative

(8)

“082 & 256 are the best working – they are

realistic and private for the students”

“more rooms like 256 specific rooms for sim –

more fluid design for areas that we just do skills”

KEY ISSUES

From the transcripts, key issues that were identified by frequency

of mention or participant emphasis.

ANALYSIS

“...it was a lot better because they had the

control room, and we had our simulation. And

that was the only thing going on in that room.”

“There are never enough tables and chairs for

everyone.”

“I think it is intimidating for student to be put in

that room to be put at my best performance, even

a lot of my younger faculty do not like to be there”

“Very functional and real there are no windows

it is very private. I can relax a little bit because it

is just my peers and my clinical instructor. Very

secluded and nice”

“ I like that if we have two classes you can

separate the two rooms by the dividers. Like, if

we had two clinicals or two labs working at the

same time you can separate them.”

“Sometimes the instructor stops to see what they

need.”

“if you are looking it as a positive we have so

many closed spaces we are able to use a lot

smaller grouping and because we have that many

rooms they have the experience of doing the one

on one ”

“of the complaints that my students have there is a

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brooke metzner - naikwan cheung - samantha leigh - ben wilcox

07

Focus Group: Nursing School

group 4 | design 5200

CONNECTIONS

ROOMS

SIMULATIONS

SUPPLIES

SINGLE-SKILL ROOMS

PERMANENT ENVIRONMENT

MANY SMALL ROOMS

LOW INTERRUPTION

PRIVATE SPACES

FLEXIBLE AND EFFICIENT

STAFF AND STUDENTS SEPERATE

TASK ORIENTED

TRANSFERABLE

ACCESS SEPERATION

TRAFFIC FLOW AND SEATING

DESIGN PATHWAYS

LOGICAL

This charts positive or desired attributes derived from the transcripts

with negative or improvement areas from the frequency mapping.

Pathways have been drawn between related attributes to suggest

design opportunities.

(10)

OPPORTUNITIES

ROOMS

SUPPLIES

SIMULATIONS

TLC

task specific room organization is desired

for sims and for practicing skills

flex rooms are valuable and

dividers and many small

spaces keeps classes small

FLEX

FIXED

providing privacy and quiet

can be good for students.

PRIVACY

rolling furniture and easy

to transfer units allow for

room to room flex

hostpital-like rooms

create the best learning

environment

REALISM

seperation between students and

staff increases efficacy of training -

room dividers, etc.

single use stations and

rooms reduce non-related

noise and traffic

moveable supply units

could help room-to-room

transfer

ACCESS

MOVING

improving task or room

oriented location system

could ease access

sim supply table for

students to practice skills

with ease in one place

lessen interuptions while getting

supplies from fixed rooms

more monitors for room

use information

improved large item

storage system and

transport

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brooke metzner - naikwan cheung - samantha leigh - ben wilcox

09

Focus Group: Nursing School

group 4 | design 5200

PROS, CONS, LEARNING OUTCOMES

• It would have been better to do a group of

sophomores, juniors, seniors, and faculty to

get separate perspectives.

• Having two groups that represented different

groups was good for getting different

perspectives.

A large group of 20 was not best because

people felt hesitant to respond.

The small group of 3 worked well because

they played off each other and “had” to

answer.

In the smaller group you get much more

“rich” information

• In the larger group you get “bullet point”

answers

METHOD REFLECTION

What we

learned

References

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