Swiss Post your e-commerce partner

Swiss Post – your

e-commerce partner

More and more people are ordering their products online.

That’s why Swiss Post supports you along the entire e-commerce value chain.

E-commerce.

Online shoppers want to receive their items immediately, pay easily and return them hassle-free if they don’t like them. Those who want to be successful in e-commerce in the future need to understand the new customer demands and offer solutions that fulfil – or exceed – these expectations.

Congratulations on being in e-commerce! The trend in online business has been rising for years. For instance, the market grew by 7,5 % in 2012. However, this success brings with it rising customer demands. You need to be prepared for this.

Swiss Post is the only provider in Switzerland with state-of-the-art solutions along the entire e-com-merce value chain. All of our services are also available individ-ually. With us as your partner, you can relax and concentrate on what’s most important to you: your core business.

In this booklet, you will find out quickly and concisely why Swiss Post is your ideal partner.

Download the Swiss Post app, scan the QR code and watch a brief film on e-commerce.

So that your business

will also blossom in

the flourishing online

retail trade.

One-stop e-commerce service.

Regardless of whether you entrust your entire e-commerce processing to us or only use individual services, we are a one-stop shop.

Marketing Ordering Paym ent Logistics Customer care

Advice

IT services and process responsibility Direct marketing E-marketing Customer relationship management E-shop Phone-/Mailorder Delivery services

Billing _{Warehouse logistics} Customer care center

Payment Dispatch

Retu rns management

International services

Marketing.

Direct marketing.

60 % of all Swiss companies use letters and promotional mailings to acquire new customers. High attention rates are guaranteed as the personal impact of a letter leaves the recipient with a lasting impression. On top of this, 80 % of people read their letter mail daily. The result? More visitors, more clicks and more orders in your online shop.

Do you want more visitors in your shop? Even more sales? Swiss Post will support you with the marketing of your online shop. With tried-and-tested offline and online advertising measures that bring you measurable success.

E-marketing.

Competition on the Internet is growing. This means professional e-marketing is becoming in- creasingly important. Swiss Post offers the entire range of the latest communication measures: from search engine optimization to social media marketing.

Customer relationship management.

Professional customer care ensures the long-term success of your online business. We are pleased to support you at all CRM levels: whether managing existing and new addresses or creating intelligent bonus meas-ures to retain customers.

Higher visitor

numbers and higher

sales rates.

Ordering.

E-shop.

These days, online customers want a user-friendly and secure shopping experience. We sup-port you with the creation of state-of-the-art e-shops for computers and mobile devices, with a streamlined, yet tried-and-tested standard solution or a multifunctional high-end shop, offering everything the heart desires.

For online customers, the feel-good factor when shop-ping is becoming increasingly important! User-friendliness, easy ordering and fast prod-uct delivery is essential these days to ensure the long-term success of your e-shop.

Phone-/Mailorder.

As a full-service provider, we support you on all ordering chan-nels: E-mail, fax, phone, as well as coupon cards and order cards. We process the orders in your name and are happy to handle the provision of product-specific information.

Delivery services.

With Swiss Post’s delivery services, your customers will profit from more convenience and you’ll gain a competitive edge. A few exam-ples: Thanks to evening and Sat-urday deliveries, customers receive their parcels when they are at home. With PickPost, customers can choose from 700 alternative delivery locations. The MyPost24 automated parcel terminals make it possible to receive and post parcels around the clock. And with our pick@home service, we then collect the returns from your customers at home.

Helping online

purchasing become a

shopping experience.

Payment.

Paying by invoice is very popular in Switzerland. We take over the invoicing and the entire reminder process for you. The address and creditworthiness check of the customers is integrated into our solution. And so that your cus-tomer files are always up-to-date with us, we compare the data with your system in real time.

A securely functioning payment system drives your online business. To keep it running smoothly, Swiss Post integrates secure online and offline payment solutions from PostFinance into your e-shop and takes over the entire debtor management for you.

Payment.

With payments, only the highest security standards are good enough for your shop. With Pay-ment Service Providing from PostFinance, you receive a PCI- certified interface with more than 80 domestic and foreign payment types, as well as a mod-ule for fraud recognition. And with the PostFinance payment types, you tap into the potential offered by three million custom-ers. You avoid complicated pay-ment collection processes thanks to our payment guarantee.

A secure payment

system pays off for

everyone.

Logistics.

Warehouse logistics.

With YellowCube, we have a state-of-the-art e-commerce logistics solution. Thanks to auto-mated processes with storage, picking and returns management, all processes have become even faster. Perfect for fast online business. We’ll develop a solution for you that precisely meets your requirements. Whether for resale merchandise, drugs, wine, hazardous goods or small items.

Dispatch.

Swiss Post delivers the orders to your customers exactly where they want them: to their home, upon request even in the evenings or on Saturday, to a PickPost point, to the office or to a 24-hour automated parcel terminal. Through www.swisspost.ch/ mypostbusiness, you also have access to numerous services for mailing, receiving and calculating consignments.

Swiss Post will be happy to handle the entire logistics process or part of it for you: from storage to picking and packing of the parcels, right up to shipping, also abroad. You benefit from the most comprehensive shipping services in Switzerland.

International services.

Swiss Post is also happy to cross borders for you. We’ll handle the international warehousing logistics, shipping, including customs clearance, the import of the goods, fiscal representation, the monitoring of value added tax thresholds and international returns management.

Regardless of which

logistics solution

you’re looking for:

We’ve got it!

Customer care.

Our trained team ensures the satisfaction of your customers with ordering problems, payment queries, complaints, product enquiries or with order accept-ance. This can take place by phone, post, fax, e-mail or even via social media channels. All information is transferred directly into the customer account, so every entry is always up-to-date.

Satisfied customers are the ones who become regular customers. This is why Swiss Post offers you professional customer care.

Returns management.

Swiss Post is happy to handle your entire returns handling, both logistically and administra-tively. You define which reasons you want to allow for a return shipment. With our pick@home service, we then collect the returns from your customers at home. One solution with two advantages: You get your prod-ucts back more quickly and customer satisfaction rises. We’ll naturally handle all of your can-cellations and the administration of your return shipments.

From new customers

to regular customers.

We look forward to hearing from you soon. Please feel free to contact us if you have ques-tions or need further information: [email protected]