JOB SEARCH TECHNIQUES

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JOB SEARCH TECHNIQUES

Course Title:

Job Search Techniques

Objectives:

To give clients the tools and confidence to pro-actively search online for job vacancies and hidden opportunities.

Who the course is for:

For clients who can use IT competently already, they must have an email address which they can access

independently and be able to surf the Internet.

Course Outline:

Where to Look

Identify the most common places to see job adverts Identify different methods of application

Become familiar with navigating to and around the most popular websites with job vacancies

Language of Adverts

Vocabulary / abbreviations found in adverts Vocabulary / abbreviations of Job descriptions

Being Pro-active

Register with My Gov.je to receive jobsinjersey notifications Subscribe to various a jobs feed

‘Like’ various support agencies on Facebook

Cover Letters

Layout of a formal letter Language of a formal letter How to structure a cover letter Key points to include

Differences between covering email Write a covering letter / prospective letter

Preparing for the Interview

Researching the Company Researching key individuals

Using advanced search features in Google

Use LinkedIn to research people and opportunities Brainstorm questions to ask employees

Your online presence

Create an appropriate email address Google yourself

Reduce ranking of negative articles etc.

Advantages & Disadvantages of Social Networking Security / Privacy settings in Facebook

Social Networking Etiquette Outcomes:



To know at least 7 different websites where they can find jobs



To know how to build a list of companies to actively target to find a job



_{To understand the best practice when sending CVs and Covering letters}



To know what to research and where to research information before a job interview

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TELEPHONE TECHNIQUES

Course Title:

Telephone Techniques

Objectives:

To understand the importance and key aspects of good telephone skills at work.

Who the course is for:

Clients with limited experience and confidence of answering the phone at work.

Course Outline:

The Verbal Handshake

The importance of the role

Perceptions of different companies

How to answer a call professionally

How to read Customers

Identifying different customers’ needs

How to assess customers

Tailoring your approach to suit the customers’ need

Managing Complaints

Strategies for dealing with angry customers

Showing your understanding

Taking responsibility for the call

Closing the Call

Repeat key information from notes

Detail the next steps – Action Plan

Avoiding promises – stating your limits

Ending the call politely

Taking Messages

Leaving messages with colleagues

Leaving messages on answer phones

Taking down messages on behalf of someone else

Providing key information

Recording key information

How to lay out a message

Using the phonetic alphabet to relay codes etc.

Outcomes:



To know how to answer the phone in a professional manner



How to take and pass on messages at work



How to end a call which requires further action

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REFRESHER EXCEL

Course Title:

Refresher Excel

Objectives:

To remind students of the main tools and features of Excel.

To fill in any gaps in their basic Excel knowledge so that they can carry out every day Excel tasks in the workplace.

Who the course is for:

For individuals who have used MS Excel in the workplace before but either haven’t used the latest versions or need a refresher session before re-entering the workplace.

Course Outline:

NAVIGATION & SELECTION

Navigate using short-cut keys Select cells using the short-cut keys Use the Find and Replace command Freeze panes

Navigate between sheets and workbooks using the keyboard Use short-cut keys to open and close workbooks

INPUTTING & LAYOUT

Data inputting tricks Use the Autofill handle

Use smart tags to copy and fill series Use the merge and centre icon Insert columns, rows and cells

Use Auto-text to automatically insert text Use short-cut keys to undo mistakes

Automatically adjust row heights and column widths Use the short-cut zoom controls

FORMATTING

Use the format painter to copy format Apply and amend various borders

Use the Clear option to remove formatting Introduction to number formatting Use the comma icon

Increase and decrease decimal places Wrap text within a cell

SORTING DATA

Sort data into ascending or descending order Sort data by more than one criterion

Troubleshoot sorting problems Sort individual columns only Sorting by colour

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REFRESHER EXCEL

FILTERING DATA

Turn on and use the AutoFilter Apply more than one filter Use the custom AutoFilter

Use filters to find and correct mistakes Filter by colour

Clear all filters

BASIC FORMULAS

Use the AutoSum icon

Understand the basic principle of formulas

Insert SUM, AVERAGE, MAX, MIN and COUNT formulas Use the AutoFill handle to copy formulas

Insert simple addition, division, multiplication and subtraction formulas Use a formula to calculate percentages

Use status bar to see formula results

OUTCOMES

Students will be able to:



Navigate and select parts of the spreadsheet using short-cut keys



Use the autofill handle to carry out data inputting tasks



Re-format a spreadsheet to look professional



Sort and filter a standard Excel spreadsheet

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WORD REFRESHER

Course Title:

Word Refresher

Objectives:

To remind students of the main tools and features of Word.

To fill in any gaps in their basic knowledge so that they can carry out every day Word tasks in the workplace.

Who the course is for:

For individuals who have used MS Word in the workplace before but either haven’t used the latest versions or need a refresher session before re-entering the workplace.

Course Outline:

NAVIGATION, SELECTION & REFORMATTING

Move quickly around a large document Tips and tricks on selecting text

Remove all formatting from a document Edit the font type and font size

Embolden, underline, double underline and italicise text Edit the font colour

Edit the options in the Font dialogue box

Make the text superscript, subscript or strikethrough Use the Format Painter

Change the case of text

Edit the text alignment using short-cuts Typing words with accents

Use the Find and Replace tool

TEXT LAYOUT

Show and hide the ruler Edit page margins

Quickly amend alignment, indentations and spacing Apply bullet points

Apply numbering and listed numbering options Use the Increase and Decrease Indent icons Restart and continue numbering

Apply left, right and decimal tabs Open the tab dialogue box Apply leader marks to tab stops Adjust and remove tab stops

MAIL MERGE

Create a standard letter

Insert fields for the address and salutation Identify the data source

Complete the Mail merge

SENDING & PRINTING

Send a document as an attachment Send a document in the body of an email Save and send a document as a .pdf Navigate around Print Preview dialogue box Amend options in the Print dialogue box

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WORD REFRESHER

OUTCOMES

Students will be able to:



Navigate and select parts of a document quickly and efficiently



Reformat a document



Insert and edit bullets or numbering to a document



Use tabs to align information



Run a simple Mail merge

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OUTLOOK REFRESHER

Course Title:

Outlook Refresher

Objectives:

To remind students of the main tools and features of Outlook.

To fill in any gaps in their knowledge so that they can carry out every day Outlook duties in the workplace.

Who the course is for:

For individuals who have used MS Outlook in the workplace before but either haven’t used the latest versions or

need a refresher session before re-entering the workplace

.

Course Outline:

INBOX FEATURES

Customise the layout and look of the inbox Sort emails by size, category & mail to follow-up Use search & advanced search options

Use the follow-up options on an email Edit the Favourites Folder

Use the new features of the reading pane Turn on the Out of Office

ADVANCE EMAIL FUNCTIONS

Create, reply & forward messages using short cut keys Check recipient names using short cut keys

Use the cc: and bcc: field

Mark a message as important, confidential or sensitive Insert voting buttons

Request a delivery receipt and read receipt Have replies sent to an alternative mailbox Add a reminder to follow-up an email Insert a hyperlink instead of an attachment Attach an item such as an email or business card Use Quick Parts to repeat standard text

Change the message format

Select an alternative folder to store the sent item Add icons to the quick access toolbar

ADVANCED CALENDAR FEATURES

Change the view of the calendar View the Task Pane

Create a reoccurring meeting

Attach a document to a meeting request Categorise a meeting

View the calendar when making appointments Use the scheduling assistant

Use the search function

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OUTLOOK REFRESHER

ADVANCED CONTACTS FEATURES

Use the different contact views Edit the field headings

Create a new contact from the same company Email or send a new meeting request to a contact Share and open shared contacts

Create and edit a distribution list

USING TASKS

Look at the difference between tasks and appointments Change the view of your tasks

Create a new task using the short-cut keys Delegate a task to an individual

Share and open someone’s shared tasks Attach a document to a task

OUTCOMES

Students will be able to:



To personalise the layout of their inbox



Use the advanced features of sending an email



Schedule appointments and adjust the calendar views



Add new contacts and create groups

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INTRO TO IT: Advanced

Course Title:

Intro to IT Advanced

Objectives

To introduce clients and give them confidence in the main Microsoft Office programs so that they can apply for roles

which require IT skills.

Who the course is for:

Mature delegates who need to learn the basics of IT and gain confidence using IT applications. They should already

have a basic understanding of how to use the internet mouse and keyboard skills and possess a digital copy of their

CV

Course Outline:

Using the Internet

Researching information online Newspapers online

Using online maps – finding places Checking the weather and tides Adding websites to favourites Changing your Home page

MS WORD: Creating documents

Why use Word?

Creating a new document Using the Font tools Explore the Paragraph tools Saving a document

MS WORD: Navigating and Reformatting

Navigating around a document Selecting text – cut, paste, copy,

Reformatting & aligning text – bold, underline, etc. Using the format painter

Setting tabs to create neat lists of data

MS WORD: Images & Shapes

Working with images Drawing with shapes Creating charts Using WordArt

MS WORD: Tables and Screen Shots

Adding tables to a document Inserting columns/rows Changing the table design Merging and splitting cells Taking Screen Shots Recap Word

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INTRO TO IT: Advanced

CV and Job searching

Where to look for jobs online Join jobs feeds / text feeds

Use Google to research companies & individuals Build a list of prospective employers

Editing & updating your CV Saving & sending the CV as a PDF

MS PowerPoint

What is PowerPoint?

Slide Design & Colour Scheme

Inserting pictures from a file or the internet Inserting and formatting Text boxes Applying animation to the show Adding transitions to each slide

MS Outlook

What is Outlook?

Emails - create, reply, delete, save & forward Attaching documents to emails

Calendars – Creating appointments & meetings Contacts – Adding, editing, viewing

Tasks – adding, editing and assigning

MS Excel: Inputting Data and Basic Formulas

What is Excel?

Creating a basic spread sheet Inputting data

Selecting data Formatting data Basic formulas

MS Excel: Common Formulas and Charts

Using common formulas Creating colourful charts Reformatting charts

MS Excel: Sort & Filter and Conditional Formatting

Sort data into ascending or descending order Turn on and use the AutoFilter

Apply more than one filter

Automatically colour cells which meet text and value criteria

Recap

Revision of everything covered Sections revisited where necessary

OUTCOMES:

Students will be able to:



Use the internet to job search effectively



Create, edit and professionally format a word document, excel document or PowerPoint presentation

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_{Use sort, filter and conditionally format to manipulate data in a spreadsheet.}

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Insert a basic formula to calculate figures on a spreadsheet

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INTRO TO IT: Basic

Course Title:

Intro to IT (Basic)

Objectives:

To introduce clients & give them confidence to email, using the internet and other common IT principles so that they

can job search effectively, update their CV, apply for jobs online and correspond with their PA via email.

Who the course is for:

Clients who have do not know how to use a computer. It is designed for clients who do not know how to send and

check emails or search for jobs online.

Course Outline:

COMPUTER & INTERNET BASICS

Hardware & Software The Desktop

Operating systems, web browsers & search engines Using a search engine

Navigating around websites Saving favourite websites Search engine options

Search engine - Images, News, Videos, etc. Making Online forms easy

Using usernames & passwords

Delegates will sign up for email address if required

EMAILS

Introduction to emails

Sending, receiving, replying, filing, deleting & forwarding Attaching documents to emails

RESEARCHING INFORMATION

Online Newspapers

Google Maps – searching, planning routes, Street View, obtaining information from it Online news

Wikipedia

LIFESTYLE

Online TV, Radio & Podcasts

Online shopping – advantages & disadvantages Shopping website example - Amazon

Auction sites – eBay Paying online

Protecting yourself online

MICROSOFT WORD

What is Word? Using the Ribbon Creating new documents Selecting text – cut, copy & paste Page layout

Formatting, aligning text & spellcheck Saving documents to a USB memory stick Adding an image, table or shape to a document

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INTRO TO IT: Basic

MICROSOFT WORD CVs

Editing and saving CVs

Open & save a document received by email Save & send a document as a pdf

ONLINE JOB SEARCH SKILLS

Where to look for jobs online How to apply for online jobs Introduction to LinkedIn

Using Facebook & Twitter to find jobs

MICROSOFT EXCEL

What is Excel?

Creating a basic spread sheet The cursor functions

Inputting data Selecting data Formatting data Basic formulas

FILE MANAGEMENT

Where to save documents

Searching for documents / programs Naming & renaming documents Using folders

Copying & moving documents Changing the view of file explorer Taking Screen shots

Printing a document

SESSION 12 RECAP EXERCISE

Revision exercises covering Word, Excel & internet Outcomes:



Clients will be able to go online to find jobs and related information



Send emails and check their inbox



Create a basic document using Word



Carry out a basic data inputting role in Excel

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