User Guide
IP Multimedia m6350 Client
Content
1. IP Multimedia m6350 buttons & usage
2. Logging on / off your PC Phone
3. Changing your password
4. Making a call
5. Receiving a call
6. Answering a call using the incoming call notification
7. Answering a call when informed by an alert tone
8. Placing a call on hold
9. Forwarding a call
10. Optional software module
11. Setting up & accessing your voicemail
12. Leaving a message
1. IP Multimedia m6350 buttons & usage
1 Menu bar
2 Display area
The display area emulates the display of an IP Phone.
3 Feature key pad
Feature keys can be partially configured using the Feature keys sub-menu from the Options menu.
4 The Directory Number (DN) key Your primary telephone line will always be assigned to this key.
5. Volume Keys
Allows you to adjust the PC volume of the call.
6 Mute key
Allows you to mute your PC headset
microphone/conversation while active on a call.
7 Dial pad
8 End Call Key (Rls)
Used to RELEASE/terminate calls and to cancel operations.
9 Hold key
Allows users to place active calls on hold.
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2. Logging on / off your PC Phone
Log on:
Double click the m6350 icon on your desktop to launch the login window:
Using the specific username and password provided to you by Virgin Media Business. You will need to define a location before the login can be completed.
• Enter the username.
• Enter the password.
• Press OK.
If you are using the m6350 in conjunction with an IP desk phone and the desk phone is already logged on, you will be prompted to ‘join’ or
‘override’ the desk phone.
If you ‘override’, the desk phone will be logged off and audio will be via the PC speaker and
headset.
If you ‘join’, the desk phone will stay logged on.
The audio will continue to be via the desk phone and the m6350 is only used to control the phone.
Log off:
To log off, you must terminate the m6350 application. This can be done by :
• Select Actions>Logout and Exit from the
To change your password:
• From the menu bar, select:
Options > Change password, launching the password change dialogue (shown above)
• Enter your old password.
• Enter your new password.
• Re-enter password for verification.
•
Press OK – your password has been changed4. Making a call
Calls made using PC Phones are made the same way as on any other telephone.
To place a call:
• To get a dial tone click on the feature key 1 button ( the default DN key is the feature key 1 ) or press the space bar
• Using the mouse pointer to select the number keys on the interface; or using your computer keypad or keyboard, dial the number you wish to call. Letters on your keyboard can also be used and will be converted to numbers by the same convention used on a standard telephone
• Alternatively,
5. Receiving a call
When an incoming call arrives at the m6350, the appropriate feature key will flash. In addition, you will be informed of the call by either:
• An alert tone playing through the PC speaker
• An ‘Incoming call’ dialogue box appearing.
To choose this option, right click on the phone icon in the system tray and select popup on ringing.
6. Answering a call using the incoming
call notification
If you have chosen to be informed of an
incoming call by means of a popup notification, a dialogue box will be displayed :
To answer the call :
In the Incoming call dialogue box, select ‘click here to answer the call’.
To end the call:
Either click the Release key on the m6350 or press either the Esc key or Delete key on your keyboard.
To ignore or dismiss the call:
Select in the Incoming call dialogue box.
This dismisses the popup box, but does not dismiss the call itself. The call will continue ringing until either the caller goes on hook, the call is answered, or the call is diverted to
voicemail or another person (if the line has been provisioned to do so
).
7. Answering a call when informed by an
alert tone
If you have chosen to be informed of an incoming call by means of an Audible Alert, you will be made aware of an incoming call by a buzzing tone heard through your PC speaker.
Note: Some PCs route the PC speaker output through their soundcard mixer rather than directly to a separate speaker.
This is particularly common on laptop PCs. In such cases the audible alerting may not operate (where there is an incoming call on a secondary line whilst the primary line is in use for example).
To answer the call:
• Select the Incoming Call key. This key will be flashing.
To end the call:
• Either click the Release key on the m6350 or press either the Esc key or Delete key on your keyboard.
8. Placing a call on hold
The m6350 has a dedicated key for the Hold function. This feature allows you to place a call on hold until you are ready to continue.
• To place an answered call on hold, click the Hold key. The DN key will flash while a call is on hold to indicate that a call is waiting
• To retrieve the call, click the flashing DN key.
9.Forwarding a call
The call forwarding feature allows you to divert calls to an alternative number. This may be particularly useful should you wish to send calls to a mobile telephone or voicemail system.
To enable call forwarding:
• On the m6350 Feature key pad, click the Forward key (The Forward key will begin flashing). Remember to include a 9 if required.
• Enter the telephone number of the forwarding destination
• Click the Forward key again. (The Forward key will be highlighted)
• To disable call forwarding, click the Forward key. (The Forward key will no longer be highlighted).
10. Optional software module
The m6350 can also be used with third party software (i.e. TAPI) which is a separate component that provides access to the m6350 from Windows applications such as Microsoft Outlook, to allow click-to-dial from Outlook contacts.
11. Setting up & accessing your voicemail
To check mailbox from a Public Switched Telephone Network (PSTN) phone (e.g. mobile)
• Dial 08451 476647
• Authentication - Enter your phone
number
- Enter your secret code
Tutorial help message (if first call)
• Configure your new secret code
• Record your welcome message
Message information – X number of new messages – Y number of archived messages – Z number of missed calls
• To delete this message, press 2
• To listen again, press 3
• To transfer this message, press 6
Main menu
• To listen to saved messages, press 1
• To modify welcome messages, press 2
• To configure personal options, press 3
• To record / forward voice message, press 4
• For more mailbox information, press 0 Hang up to log out.
To check mailbox from an IP Multimedia phone or m6350
• Dial 91571
• If the Message key is lit you can also connect by pressing the line key, then the message key
Voicemail can also be accessed via the web portal:
• Unified Messaging (enhanced voicemail) uses a centralised mailbox for voice messages.
Messages can be delivered to your email inbox, where they can be played, replied to, saved or deleted.
• It is also possible to use a web portal to play voicemails, forward as emails, or change mailbox settings by entering the following URL in your browser’s address bar http://213.48.252.228
12. Leaving a message
Without logging into your own mailbox, dial 08451 476245 (08451 IPMAIL), then enter the full phone number of your colleague. You can give this information to your caller so that they can leave a message without disturbing you.
