Phone & Features Guide

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Seventh Edition

11/19/08

Phone

&

Features Guide

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Introduction To The Guide ... 6

1. Star2Star Supported Phones ... 7

2. Polycom Phones ... 9

a). Answering a Call ... 9

b). Making a Call ... 9

c). Microphone Mute ... 10

d). Holding a Call ... 11

e). Transferring a Call ... 11

f). Ending a Call ... 11

g). Creating a 3 Party Conference Call ... 12

h). Volume Controls... 12

i). Missed Call Display ... 12

j). Do Not Disturb... 13

k). Changing Ringtones... 13

l). Voicemail Access ... 14

m). Speed Dials ... 14

n). Polycom Buddy Watch / “Presence” Feature... 18

o). Call Park ... 18

p). Expansion Modules ... 19

q). Phone Options ... 19

3. Polycom IP4000 and IP6000 Conference Phones ... 20

a). Answering a Call ... 20

b). Making a Call ... 20

c). Microphone Mute ... 20

d). Holding a Call ... 20

e). Transferring a Call ... 20

f). Ending a Call ... 21

g). Creating a 3 Party Conference ... 21

h). Volume controls ... 21

i). Do Not Disturb ... 21

j). Missed call display... 22

k). Voicemail Access ... 22

l). LED Indicators ... 22

m). Call Park ... 23

4. Grandstream Phones... 24

a). Answering a Call ... 24

b). Making a Call ... 24

c). Microphone Mute ... 25

d). Holding a Call ... 25

e). Transferring a Call ... 26

f). Ending a Call ... 26

g). Creating a 3 Party Conference Call ... 26

h). Volume Controls... 26

Continued

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i). Do Not Disturb ... 27

j). Missed Call Display ... 27

k). Changing Ringtones... 28

l). Voicemail Access ... 29

m). Phone Options ... 29

n). Speed Dials ... 30

o). Call Park ... 33

5. S2S 3000 Softphone... 34

a). Answering a Call ... 34

b). Making a Call ... 34

c). Microphone Mute ... 35

d). Holding a Call ... 36

e). Transferring a Call ... 36

f). Ending a Call ... 36

g). Creating a 3 Party Conference Call ... 37

h). Volume Controls... 38

i). Do Not Disturb ... 38

j). Missed Call Display ... 39

k). Changing Ringtones... 39

l). Voicemail Access ... 40

m). Speed Dials ... 40

n). Call Park ... 41

5. S2S 3000 Softphone Guide... 42

S2S 3000 Softphone Download / Transfer license to another PC... 43

S2S 3000 Softphone - Audio Device Setup ... 44

6. snom Phones... 46

a). Answering a Call ... 46

b). Making a Call ... 47

c). Microphone Mute ... 48

d). Holding a Call ... 48

e). Transferring a Call ... 49

f). Ending a Call ... 49

g). Creating a 3 Party Conference Call ... 49

h). Volume Controls... 50

i). Do Not Disturb ... 50

j). Missed Call Display ... 50

k). Changing Ringtones... 51

l). Voicemail Access ... 52

m). Speed Dials ... 53

n). Call Park (“Key System Mode”) ... 56

o). Expansion Modules ... 57

7. snom m3 IP DECT Wireless Phone ... 58

a). Answering a Call ... 59

b). Making a Call ... 59

c). Microphone Mute ... 59

d). Holding a Call ... 59

Continued Contents Start

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e). Transferring a Call ... 60

f). Ending a Call ... 60

g). Creating a 3 Party Conference ... 60

h). Volume controls ... 60

i). Missed call display ... 60

j). Voicemail Access... 61

k). How to Lock / Unlock the keypad ... 61

l). Call Park ... 61

8. Cisco Phones ... 62

a). Answering a Call ... 62

b). Making a Call ... 62

c). Microphone Mute ... 63

d). Holding a Call ... 63

e). Transferring a Call ... 64

f). Ending a Call ... 64

g). Creating a 3 Party Conference Call ... 65

h). Volume Controls... 65

i). Missed Call Display ... 65

j). Do Not Disturb... 65

k). Changing Ringtones... 66

l). Voicemail Access ... 66

m). Speed Dials ... 66

n). Call Park ... 66

9. Analog Phones ... 67

a). Answering a Call ... 67

b). Making a Call ... 67

c). Microphone Mute ... 67

d). Holding a Call ... 67

e). Transferring a Call ... 68

f). Ending a Call ... 68

g). Creating a 3 Party Conference Call ... 68

h). Volume Controls... 68

i). Missed Call Display ... 68

j). Do Not Disturb... 68

k). Changing Ringtones... 69

l). Voicemail Access ... 69

m). Speed Dials ... 69

n). Call Park ... 69

Star2Star System Features ... 70

10. Call Pickup ... 70

11. Intercom ... 70

12. Paging... 70

13. Direct Dial to Voicemail ... 71

14. Setting up your Voicemail ... 71

15. Voicemail Guide... 72

Voicemail “StarTips” ... 73

Continued Contents Start

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16. Voicemail to Email ... 74

Mobile Service Providers–Email to SMS Gateways (Cell Phone Text Message Alerts) ... 76

17. Find-Me / Follow-Me... 77

18. CallerID Blocking ... 79

19. Inter-Location Dialing... 80

20. StarDialer for Outlook®... 81

Contents Start

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Introduction To The Guide

This guide is designed to help you get the most out of your Star2Star

experience. It provides a detailed explanation for using your phone and

the features on your Star2Star system. Please identify your phone type

from the guide in section 1. Star2Star Supported Phones. There are

subtle differences in operation for each phone model and manufacturer.

Star2Star currently supports phones from four different manufacturers,

Polycom, Grandstream, snom and Cisco. We also support a Softphone

(S2S 3000) available for PC’s and Apple Mac. Analog phones can be

supported via an adapter. All are referenced throughout this guide.

Many of the phones listed use soft keys. A soft key is a button, located

alongside a display device which changes during the operation of the

phone.

Phone features are grouped together by manufacturer type. There is also a

section that covers Star2Star System Features i.e. those features that are

not specific to a phone type.

To easily navigate this document on-line, use the links provided in the

Contents pages or click your phone (image) in section 1. Star2Star

Supported Phones. Click on the phone model (highlighted link below

image) to show a video presentation of the phone e.g.

^{IP 650}

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1. Star2Star Supported Phones

Use the following guide to identify your phone type. Your Star2Star system supports the following devices. This document will reference Polycom, Grandstream, Softphone, snom or Cisco. The Polycom phone model number can be found on the underside of the phone. The snom model number is to the top right side of the phone. The Cisco phone model number is located at top right side of the phone.

Polycom Phone

IP 430 IP 501 IP 601 * IP 330/320 IP 550 IP 650 *

* 14 Key Expansion Module (Max 3)

* 14 Key Backlit Expansion Module (Max 3)

IP 4000 Conference Phone

IP 6000 Conference Phone

Grandstream Phone Softphone

GXP2000 S2S 3000

(User provided PC Handset/Headset)

Continued

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1. Star2Star Supported Phones (contd)

snom Phone

** 42 Key Expansion

Module (Max 3)

snom 300

snom 320 **

snom 360 **

snom 370 **

snom m3 IP DECT (wireless)

Cisco Phone

Cisco IP Phone 7960 (SIP firmware 8.9)

Cisco IP Phone 7940 (SIP firmware 8.9)

Analog Phone

Return

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2. Polycom Phones

a). Answering a Call

Using the Handset:

1. Pick up the handset.

Using Hands-Free Speakerphone Mode:

1. Press , or with the handset on hook press the line key with the active indicator, or the soft key.

Using the (optional) Headset:

1. Press to answer the call through an optionally connected headset. In all cases the active call will appear on the display showing call duration and destination.

Handling multiple calls:

1. With a call in progress any subsequent calls are displayed by a change in the phones display screen.

The user will also hear a short tone to indicate another call is present. Select the down arrow button

then select the soft key as shown on the phones display.

2. Your original caller is automatically placed on hold. (Note) the Polycom phone can handle multiple calls per line appearance.

3. Alternatively you may press the hold key. The line key will flash and the phone will ring. Press the line key to answer the new call.

4. Once the phone reaches its multiple call limit the next caller will either hear Voicemail or follow the phones Find-Me / Follow-Me settings if configured.

b). Making a Call

Using the handset:

1. Pick up the handset and dial the desired number. If the number is less than 10 digits please press Send or Dial to complete the call.

Using Hands Free Speaker Phone Mode:

1. With the handset on-hook, press any assigned line key, , or to obtain dial tone. Dial the desired number.

2. If the number is less than 10 digits please press Send or Dial to complete the call.

1. With the headset connected, press any assigned line key, , or to obtain dial tone. Dial the desired number.

2. If the number is less than 10 digits please press Send or Dial to complete the call.

3. (Note) You also have the option to dial directly from the dial pad without first getting dial tone.

Simply enter the number then lift the handset or use a headset, press the soft key, or press the or keys. In all cases, the active call will appear on the display showing call duration and destination.

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2. Polycom Phones-Making a Call (contd)

Redial Last Number:

1. To redial the last number dialed press the redial key. On models IP 320/330 press the key to

display the Placed Call List. Use the Up/Down arrow keys to search for the desired number.

Then press again to dial the number.

Call Lists:

1. To access a list of calls you have placed, received or missed press

2. Select Features followed by Call Lists. Information on respective calls will be displayed.

Alternatively you may select the following arrow keys for fast access:

Outgoing CallerID:

1. Your phone can be configured to display the Outgoing CallerID of your main number (default setting) or any other number that is configured on your system.

2. The CallerID can also be set to Blocked.

3. System Administration access is required to change these settings.

4. A typical setup could be to display the main company CallerID on the first line appearance and another ID or Blocked for subsequent line appearances.

5. To use this feature, once configured, select the relevant line button to make your call (Note) The number of available line appearances is phone type dependant.

6. Your Outgoing CallerID will reflect what’s set in the Star2Star Web Portal.

c). Microphone Mute

1. During a call press the red indicator LED on the phone lights and a flashing microphone on the display indicates that the other party cannot hear you.

2. Press again to resume audio.

Press for Placed Calls Press for Received Calls

Press for Missed Calls Press for Speed Dials

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2. Polycom Phones (contd)

d). Holding a Call

1. During a call press or the soft key. The call will be placed on hold, the line key will flash red, Hold will be indicated on the display. The caller on hold will hear Music or Message on hold if

enabled.

2. Press Hold again, the soft key, or the flashing line key to retrieve the call. If multiple calls are on hold on a single line key, use the and keys to select the desired call, then press the

soft key to return to this call. If calls are on hold on more than one line key, the call details can be viewed by pressing and holding the desired line key. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.

e). Transferring a Call

Blind Transfer (Transfer the call to another party without any announcement):

1. During a call, press the soft key. The caller on hold will hear Music or Message on hold if enabled on your system.

2. Press the soft key. Dial the number you want to transfer the call to then press the Send soft key

to complete the transfer. Alternatively you may use the arrow keys to access speed dial numbers, missed, placed, and received call lists. Select a number from one of these lists then press the soft key to complete the transfer. Transfer may be cancelled during establishment by pressing the soft key. The original call is resumed.

Transfer (Announced):

1. During a call, press the soft key. The caller on hold will hear Music or Message on hold if enabled on your system. Dial the number you want to transfer the call to then press the Send soft

key to complete the transfer. Alternatively you may use the arrow keys to access speed dial numbers, missed, placed, and received call lists. Select a number from one of these lists then press the soft key.

2. When the called party answers, announce the call and press the soft key again or hang-up to transfer the call.

f). Ending a Call

1. Press the soft key OR replace the handset, or press if in Hands-free Mode, or in Headset Mode.

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2. Polycom Phones (contd)

g). Creating a 3 Party Conference Call

1. You can create a conference with two other parties using the phones local conferencing feature.

2. Place a call to the first party.

3. Press the Conf soft key to create a new call (the active call is placed on hold).

4. Dial the phone number of the second party or use the display control keys to access your contact directory, missed, received or placed call list. From one of these lists press the soft key.

5. When the second party answers, press the Conf soft key again to join all parties in the

Conference or press the soft key to put the first call on hold and keep the second call as the active call.

(Note) A conference can be created at any time between an active call either incoming or outgoing and a call which is on hold (on the same line or another line) by pressing the More soft key followed by the

soft key.

h). Volume Controls

1. Press the volume keys to adjust handset, headset and hands-free speaker volume during a call.

2. Pressing these keys in an idle state will adjust the ringer volume.

3. Your settings will be retained unless the phone is powered off.

i). Missed Call Display

1. To view missed calls and clear the missed call display on your phone press the down arrow key.

(Polycom IP 330/320 users see note below)

2. Press this key at any time to view missed calls.

3. Use the Up/Down arrow keys to navigate through the list of calls.

4. You may dial missed calls by pressing the Dial soft key in your phone display.

5. Pressing the Edit soft key in your phone display provides the ability to edit the missed number before dialing.

6. Pressing the More soft key in your phone display will provide further options i.e. Clear, Save, Info, More.

7. Pressing Clear will remove the missed call entry.

8. Pressing Save will temporarily save the missed call as a speed dial which may be retrieved (dialed) by pressing the Up arrow key. (Note) this will be lost if the phone is powered off.

9. Pressing Info will provide details of the missed call i.e. Date/Time.

10. (Note) When using a Polycom IP 330/320 press the Callers soft key to view Received calls. Missed calls are stored as a Received Call. You may also access this list by pressing , Features and then selecting Call Lists. Use the Up/Down arrow keys to navigate through the list of calls.

Press for Missed Calls

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2. Polycom Phones (contd)

j). Do Not Disturb

1. For Polycom IP 430/330/320 press and select Features, and then select Do not disturb.

Your phone will be prevented from ringing on incoming calls. Callers will be directed to your voicemail or Find-Me / Follow-Me if invoked. When the feature is enabled a Do not disturb icon will appear in the phone display.

2. To remove the Do not disturb feature press and select Features, and then select Do not disturb.

3. For Polycom IP 501/601/550/650 phones press the key to enable/disable the Do not disturb feature.

4. To remove the Do not disturb feature press again.

k). Changing Ringtones

1. Press the key to enter the Main Menu.

2. Use the down arrow to select 3. Settings and press the Select soft key as indicated in the phone display.

3. Alternatively just press 3 to shortcut.

4. Select option 1. Basic.

5. Use the down arrow to select 3. Ring Type and press the Select soft key as indicated in the phone display.

6. Alternatively just press 3 to shortcut.

7. The Line Select menu is displayed. Depending on the type of phone in use a number of lines will be displayed.

8. All general calls to your phone will appear on Line1, unless your system administrator or Dealer has configured the system to use an alternative line number.

9. To change the ring tone for Line1 press the Select soft key as indicated in the phone display.

10. The Ring Type menu will be displayed.

11. Use the up/down arrows to browse through the available ring tones for your phone.

12. You will note a checkmark against the current ring tone in use.

13. Use the phone soft keys as indicated in the phone display to Play Exit Select 14. Pressing Play will play the ring tone.

15. Pressing Select will select that ring tone for use as indicated by the checkmark.

16. To access the Ring Tone menu rapidly by shortcuts press the key, followed by 313.

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2. Polycom Phones (contd)

l). Voicemail Access

1. The red message waiting light indicator will flash to indicate that a new message is waiting. When you lift the handset Stuttering Dial Tone is played. The phone will also periodically send a discreet audible tone indicating that a new message is waiting.

2. To listen to voice messages press the key, dial 1000 or on an IP 320/330 phone press the Msgs soft key as indicated on the phone display if messages are present.

3. Press the Connect soft key indicated in the phones display to connect your phones mailbox.

4. The system will prompt for your password.

a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a password change. Set a password that is different to the extension number. See section Setting up your Voicemail.

m). Speed Dials

Description

This option allows the user to add / manage individual speed dial numbers for their phone. Items that appear in the Destinations list can be selected. This option also provides the ability to add custom numbers and labels for easy identification i.e. those not in Applications as Dial External Numbers. The number of available speed dials will change if a user has an expansion key module associated with the phone. The number of modules can be set in Basic Settings under the P H O N E S Y S T E M C O N F I G U R A T I O N

Menu. Select the Extensions link.

The following phones sold by Star2Star Communications can be fitted with an Expansion Module, sometimes also referred to as a “Sidecar”:

Polycom IP 601, IP 650 Snom 320, 360, 370 Grandstream GXP2000

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2. Polycom Phones – Speed Dials (contd)

Setup

1. Select the Speed Dials option under I N D I V I D U A L P H O N E S E T T I N G S to change the settings associated with the Speed Dial feature. (Note) not available on the snom 300 or m3.

2. Remember to Save Changes to PBX and reboot the phone. To reboot the phone unplug the internet cable momentarily. The phone will restart. (Note) if the phone has a separate power cable connected, momentarily unplug that cable to reboot the phone.

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2. Polycom Phones – Speed Dials (contd)

3. The following examples show configuration of the Speed Dial feature for a Polycom phone.

4. The following example shows configuration of the Speed Dial feature for a Polycom IP 601 or IP 650 with 1 Expansion module added. You can also add additional Speed Dials to the phone.

Select the speed dial # using the drop down bar. Make your selection from the available options. As you complete an entry another available entry will appear on screen.

You may add multiple speed dial entries on a Polycom phone.

Select the up arrow on a Polycom phone for fast access to speed dial numbers. (Note) press the Dir soft key on a Polycom 320 / 330.

You may append the Company Directory to your speed dial list, including any other locations.

A Polycom expansion module has 14 physical keys available. Up to 3 modules can be fitted to an IP 601 or IP 650 phone. All 42 keys can be programmed via the Speed Dials option if all 3 modules are fitted.

You may add additional Speed Dials as required. These will appear on the phone and can be accessed via the Up arrow key (Note) press the Dir soft key on a Polycom 320 / 330.

Check this option if you wish to use the Polycom Buddy Watch / Presence feature.

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2. Polycom Phones – Speed Dials (contd)

5. To add a Custom Number and label for easy identification, select the Add Custom Number toward the bottom of the selection list. Add the number and associated label. (Note) this feature is available for the following phones; Polycom, Grandstream and snom (not 300 or m3).

Select the Add Custom Number option. Enter the Custom number and Label.

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2. Polycom Phones (contd)

n). Polycom Buddy Watch / “Presence” Feature

Users can also set the Polycom Buddy Watch feature in the Speed Dial screen. Buddy Watch provides users with the ability to monitor the “Presence” of a number of local users. By setting this feature for a particular extension you can quickly determine the status i.e. busy or available. This feature works in conjunction with the Speed Dial / Directory list set on your phone i.e. use the Polycom Phones Speed Dial configuration examples to create your list.

o). Call Park

1. To park a call and retrieve from a different phone perform an attended (Announced) transfer to 7000.

a. See section Transferring a Call

2. The system will play back a retrieval code (7001 – 7099).

a. The system provides up to 99 park positions

3. When the caller is “Parked” they will hear Message / Music on hold if enabled on your system.

4. To retrieve the call, dial the retrieval code to reconnect to the call.

5. If the call remains parked for longer than the system timeout (see On-Hold Options in the Portal Advanced Settings) the call will ring back on the originating extension.

Check this option if you wish to use the Polycom Buddy Watch / Presence feature.

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2. Polycom Phones (contd)

p). Expansion Modules

The following Star2Star Polycom phones can be fitted with an Expansion Module also sometimes known as a sidecar.

Compatible Phones Expansion Module Unit Description Features

Polycom IP 601 Polycom IP 650

The unit is self powered and has 14

programmable buttons, LED’s and display. Up to 3 units can be fitted to a single phone.

Use the Star2Star web portal

“Speed Dial” option to configure your expansion module. Commonly used numbers can be added either from the system Application-Dial External Numbers or custom numbers and labels. You can also add extensions and monitor the presence of a local extension.

Generally you would monitor an extension on its Line 1 appearance.

This is where all calls arrive by default. (Note) When monitoring extensions the lamp will only light when the extension is actually connected to a call or ringing with a new call.

q). Phone Options

Polycom users can set 2 additional phone options using the Star2Star web portal.

1. Select Phone Options underI N D I V I D U A L P H O N E S E T T I N G Sto turn off the Call Waiting Tone which is played to indicate the arrival of a new call when busy. You can also access the Acoustic Echo Cancellation setting.

(Note) Acoustic Echo Cancellation should only be used under instruction from the Star2Star Technical Support organization).

Set this option to Yes to disable/turn off the Call Waiting Tone.

Click here to change Phone Options

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3. Polycom IP4000 and IP6000 Conference Phones

a). Answering a Call

1. Press or the Answer soft key.

b). Making a Call

1. Press and dial the number or dial the number first, and then press .

c). Microphone Mute

1. During a call press .

2. If you are using external microphones, you can also press on the microphones. You can hear all other parties while Mute is enabled.

3. To turn off Mute, press again.

d). Holding a Call

1. During a call, press the Hold soft key.

2. Press the Resume soft key to resume the call.

e). Transferring a Call

1. During a call, press soft keys More then Trnsfer (the active call is placed on hold). The caller on hold will hear Music or Message on hold if enabled on your system.

2. Press the Blind soft key.

3. Place a call to the party you wish to transfer the call to, press the Send soft key to complete the call.

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3. Polycom IP4000 and IP6000 Conference Phones-Transferring a Call (contd)

1. During a call, press soft keys More then Trnsfer (the active call is placed on hold). The caller on hold will hear Music or Message on hold if enabled on your system.

2. Place a call to the party you wish to transfer the call to, press the Send soft key.

3. After speaking with the second party, press soft keys More then Trnsfer to complete the transfer.

(Note) Transfer can be cancelled by pressing the Cancel soft key. The original call is resumed.

f). Ending a Call

1. Press or the EndCall soft key.

g). Creating a 3 Party Conference

1. With a call in progress, press soft keys More then Confrnc to create a new call (the active call is placed on hold).

2. Place a call to the second party.

3. When the second party answers, press soft keys More then Confrnc again to join all parties in the conference.

(Note) When a conference call has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.

(Note) A conference can be created at any time between an active call either incoming or outgoing and a call which is on hold (on the same line or another line) by pressing the More soft key twice followed by the soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

h). Volume controls

1. Press the volume keys to adjust the speaker volume during a call.

2. Pressing these keys in idle state adjust the ringer volume.

i). Do Not Disturb

1. Press , Features, and then press to toggle Do Not Disturb on and off. A flashing icon and text on the display confirm that the feature is enabled.

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3. Polycom IP4000 and IP6000 Conference Phones (contd)

j). Missed call display

1. To quickly view missed calls and clear the missed call display on your phone press the down arrow key.

2. Press this key at any time to view missed calls.

3. Use the Up/Down arrow keys to navigate through the list of calls.

4. You may dial missed calls by pressing the Dial soft key in your phone display.

5. Pressing the Edit soft key in your phone display provides the ability to edit the missed number before dialing.

6. Pressing the Info soft key to view detailed call information.

7. Pressing Clear will remove the missed call entry.

8. Pressing Save will temporarily save the missed call as a speed dial which may be retrieved (dialed) by pressing the Up arrow key. (Note) this will be lost if the phone is powered off.

9. Press to return to the idle display.

10. You may also access Missed, Received, or Placed calls by pressing followed by Features then Call Lists.

k). Voicemail Access

1. The LED indicators on the front of the phone will flash red and stutter dial tone will sound to indicate that message(s) are in the phones mailbox.

2. To access Voicemail dial 1000.

a. (Note) as a new user accessing your mailbox for the first time, your password will be the same as your extension number. You will be guided through a short setup process including a

password change. Set a password that is different to the extension number. See section Setting up your Voicemail. See also Voicemail Guide.

l). LED Indicators

1.

The LEDs located on the top of the phone indicate the current status.

a. Green – Your call is in progress.

b. Flashing green - There is an incoming call.

c. Blinking green – Your call is held by the other party.

d. Red – Your call is muted.

e. Flashing red – You have voice mail.

f. Blinking red – You have placed the call on hold.

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3. Polycom IP4000 and IP6000 Conference Phones (contd)

m). Call Park

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4. Grandstream Phones

a). Answering a Call

Using the Handset:

1. Pick up the handset.

Using Hands-Free Speakerphone Mode:

1. Press the SPEAKER key or LINE key.

1. Press the SPEAKER key or LINE key to answer a call.

1. Select a flashing red LINE key to answer an incoming call.

2. Subsequent calls (Flashing red LINE keys) can be answered by pressing the associated LINE key.

3. Your original caller is automatically placed on hold. (Note) the Grandstream phone can handle a total of 11 calls.

4. When all 4 LINE keys are in use subsequent incoming calls will appear on the 7 Speed dial keys.

5. Once all 11 are in progress caller #12 will either hear Voicemail or follow the phones Find-Me / Follow-Me settings if configured.

b). Making a Call

Using the handset:

1. Pick up the handset, LINE1 will light; dial the desired number and press SEND to complete the call.

2. Alternatively you may press any one of the four LINE keys to dial.

Using Hands Free Speaker Phone Mode:

1. With the handset on-hook, press the SPEAKER key to obtain dial tone. Dial the desired number and then press SEND.

2. Alternatively you may press any one of the four LINE keys to dial.

1. Press the SPEAKER key or LINE key, dial the desired number and press SEND to complete the call.

Redial Last Number:

1. To redial the last number you dialed, pick up the handset, press the SPEAKER key or LINE key and then press Send.

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4. Grandstream Phones - Making a Call (contd)

Call Lists:

1. Press the OK button to display the Main Menu (See picture below).

2. Select Call History and then Received Calls/Missed Calls/Dialed Calls and select phone number.

3. Press OK to select and press OK again to dial.

Outgoing CallerID:

1. Your phone can be configured to display the Outgoing CallerID of your main number (default setting) or any other number that is configured on your system.

2. The CallerID can also be set to Blocked.

3. System Administration access is required to change these settings.

4. A typical setup could be to display the main company CallerID on the first line appearance and another ID or Blocked for subsequent line appearances.

5. To use this feature, once configured, select the relevant line button (1 – 4) to make your call.

6. Your Outgoing CallerID will reflect what’s set in the Star2Star Web Portal.

c). Microphone Mute

1. During a call press the MUTE/DEL key. The word MUTE will appear in the phone display indicating that the other party cannot hear you.

2. Press the MUTE/DEL key again to resume audio.

d). Holding a Call

1. During a call press the HOLD button. The call will be placed on hold, the LINE key will flash green, HOLD will be indicated on the display. The caller on hold will hear Music or Message on hold if enabled.

2. Press the flashing LINE key to resume.

Press the OK / Menu button to display the Main Menu

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e). Transferring a Call

1. During a call, press the TRNF key. The caller on hold will hear Music or Message on hold if enabled on your system.

2. The display will change displaying TRANSFER for the respective LINE#. The display will also show “DIAL NUMBER (BLIND) OR SELECT LINE (ATTENDED)”.

3. Dial the number required and press SEND.

1. During a call, press a different LINE key. The caller on hold will hear Music or Message on hold if enabled on your system and the LINE key will flash green.

2. Dial the number required and press SEND.

3. When the called party answers, announce the call and press the TRNF key (The display will change displaying TRANSFER for the respective LINE#. The display will also show “DIAL NUMBER (BLIND) OR SELECT LINE (ATTENDED)”.

4. Press the flashing LINE key to complete the transfer.

f). Ending a Call

1. Replace the handset or press SPEAKER if in handsfree mode or using a headset.

g). Creating a 3 Party Conference Call

1. This is currently NOT a supported feature on this phone.

h). Volume Controls

1. To set the ringer volume.

2. Press the OK / Menu button

3. Use the down arrow key to select Preference.

4. Press the OK / Menu button to select.

5. Use the down arrow key to select Ring Volume.

7. Use the left / right arrow keys to change the volume setting.

9. Press the left arrow key twice to return.

10. To adjust handset, headset and hands-free speaker volume during a call, press the up / down arrow keys during a call.

Use the up / down arrow keys to browse Use the left / right arrow keys to change

the volume setting

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4. Grandstream Phones (contd)

i). Do Not Disturb

1. Press the OK / Menu button.

4. Use the down arrow key to select Do NOT Disturb.

6. Use the up / down arrow keys to Enable or Disable DND.

9. The icon will flash in the phone display when the feature is enabled.

10. Callers will be directed to your voicemail or Find-Me / Follow-Me if invoked.

11. Alternatively you may press the MUTE/DEL button to set the Do NOT Disturb feature.

Press the MUTE/DEL button if you do not want to take a call. This will send the caller directly to voicemail or Find-Me / Follow-Me if invoked.

j). Missed Call Display

1. To view missed calls and clear the missed call display on your phone press the Up arrow key.

2. Press the OK button to display details about the missed call.

3. Use the Up/Down keys to navigate through the list of calls.

4. Use the OK button for a number to display further details.

5. Date and Time is displayed.

6. Select the Dial option to call the number.

7. Select the Remove option to delete from the missed call list.

8. (Note) the missed call feature can be disabled on this phone. Users that have been configured with Portal access can log in to the Star2Star Portal, select CONFIGURATION and change the settings associated with the Phone Options feature. If you do not have a login please contact your System Administrator or Dealer.

9. Select the Phone Options link to hide missed calls, turn on/off the backlight or print Speed Dial labels for your phone.

Press the Up arrow key to display missed calls Press the OK / Menu

button to display missed call details

Use the up / down arrow keys to navigate through options

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4. Grandstream Phones – Missed Call Display (contd)

k). Changing Ringtones

1. Press the OK / Menu button

4. Use the down arrow key to select Ring Tone.

6. Use the up / down arrow keys to browse through the available ring tones.

Use this option to hide the missed call display

Use this option, available on a Grandstream phone, to enable the backlight

Click the Phone Options link to show the missed calls display and backlight options.

Use the up / down arrow keys to browse

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4. Grandstream Phones (contd)

l). Voicemail Access

1. The red message waiting light indicator will flash to indicate that a new message is waiting.

2. To listen to voice messages press the MSG key or dial 1000 then press the SEND key.

m). Phone Options

Use your Star2Star Portal login, select CONFIGURATION to change the settings associated with the Phone Options feature. If you do not have a login please contact your System Administrator or Dealer.

1. Click Phone Options under I N D I V I D U A L P H O N E S E T T I N G S. This will allow you to Hide/Show missed calls and Enable/Disable the backlight on a Grandstream GXP2000 Phone only.

2. Remember to Save Changes to PBX when you have finished and reboot the phone.

Use this option to hide the missed call display

Use this option, available on a Grandstream phone, to enable the backlight

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4. Grandstream Phones (contd)

n). Speed Dials

Description

This option allows the user to add / manage individual speed dial numbers for their phone. Items that appear in the Destinations list can be selected. This option also provides the ability to add custom numbers and labels for easy identification i.e. those not in Applications as Dial External Numbers. The number of available speed dials will change if a user has an expansion key module associated with the phone. The number of modules can be set in Basic Settings under the P H O N E S Y S T E M C O N F I G U R A T I O N

Menu. Select the Extensions link.

The following phones sold by Star2Star Communications can be fitted with an Expansion Module, sometimes also referred to as a “Sidecar”:

Polycom IP 601, IP 650 Snom 320, 360, 370 Grandstream GXP2000

Setup

1. Select the Speed Dials option under I N D I V I D U A L P H O N E S E T T I N G S to change the settings associated with the Speed Dial feature.

2. Remember to Save Changes to PBX and reboot the phone. To reboot the phone unplug the internet cable momentarily. The phone will restart. (Note) if the phone has a separate power cable connected, momentarily unplug that cable to reboot the phone.

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4. Grandstream Phones – Speed Dials (contd)

3. The following example shows configuration of the Speed Dial feature for a Grandstream GXP2000.

4. The following example shows configuration of the Speed Dial feature for a Grandstream GXP2000 with 1 Expansion module added. (Note) the phone has 7 physical programmable keys already see example above.

Grandstream GXP2000 phone, has 7 physical speed dial buttons available to configure.

Use this option, available on a Grandstream GXP2000 phone, to print speed dial labels.

Grandstream GXP2000 expansion module has 56 physical keys available. Up to 2 modules can be fitted to the phone. This gives a total of 119 keys (includes 7 keys on the phone) that can be programmed via the Speed Dials option if both modules are fitted.

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4. Grandstream Phones – Speed Dials (contd)

5. To add a Custom Number and label for easy identification, select the Add Custom Number toward the bottom of the selection list. Add the number and associated label. (Note) this feature is available for the following phones; Polycom, Grandstream and snom (not 300 or m3).

Select the Add Custom Number option. Enter the Custom number and Label.

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4. Grandstream Phones (contd)

o). Call Park

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5. S2S 3000 Softphone

a). Answering a Call

1. Click on the softphone or click answer on the call alert box.

2. Alternatively click the line number on the softphone.

3. Or press Enter (On the keyboard) if softphone is the active application.

4. You can ignore the call and send the caller directly to Voicemail or activate Find-Me / Follow-Me if configured by pressing .

(Note) If the call is from a queue, pressing IGNORE will step the call on to the next Member in the queue.

1. Select an illuminated (yellow) line key to answer an incoming call.

2. When answered the line key will show green.

3. A subsequent call (yellow line key) can be answered by pressing the associated line key.

4. Your original caller is automatically placed on hold (line key turns red) and will hear MOH

Message/Music on Hold if configured on your system. (Note) the softphone can handle a total of 2 calls, 1 for each line key.

5. When both lines are busy caller #3 will either get Voicemail or follow the phones Find-Me / Follow-Me settings if configured. The softphone display will show “missed call no lines available”.

6. The missed call information is available by clicking on the icon in the softphone display.

b). Making a Call

Using a user supplied headset/handset:

1. Dial the number required by using the softphone keypad or your PC/Mac keyboard then click on the softphone.

2. As you start to enter the number the line key will turn green.

3. Alternatively you may select any line key to dial. When you hear dial tone dial the number then click on the softphone to complete the call.

4. As you start to enter a number, a suggestion for completing the entry may appear e.g. you enter 9 and the display shows 9412340001 this is showing a previously dialed number. Press Tab on your keyboard to accept the suggestion and <- Enter to dial or just continue typing a new number.

5. You may also Drag-and-Drop an entry from your Contacts list or paste a number directly into the softphone display to dial by using Ctrl + v see section

Softphone Guide

.

6. Alternatively select a Contact in your Contacts list and click right mouse to dial.

a. (Note) You may import Contacts from another source i.e. Outlook® or a supported file format.

7. If your Contacts list contains many entries use the field to filter the list.

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5. S2S 3000 Softphone – Making a Call (contd)

Using Hands Free Speaker Phone Mode (Uses PC/Mac Microphone and Speaker if available):

1. Click on the softphone.

2. When you hear dial tone dial the number then click on the softphone to complete the call.

Redial Last Number:

1. To redial the last number you dialed click on the softphone.

2. Alternatively you may click twice.

Call Lists:

1. To access a list of calls you have placed, received or missed click here to open the Calls & Contact Drawer.

Call Record:

1. Click at any time during a call. Click again to stop recording. Recordings are saved as .WAV files.

2. To view/change the Recorded Calls Location, click at the top of the phone and then select

Options. Display the pane. At the bottom of the pane note the Recorded Call Location. Enter the folder where you want the recording files to be saved. You may also open the folder to view/listen to recordings.

c). Microphone Mute

1. During a call click on the softphone dial pad to prevent the other party from hearing you. The icon and will appear on the call display.

Click here to display the Calls & Contact Drawer

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5. S2S 3000 Softphone (contd)

d). Holding a Call

1. During a call click . The active call will be placed on hold; the Line key will change from green to red and will appear on the call display. The caller on hold will hear Music or Message on hold if enabled.

2. Click the Line key to resume.

e). Transferring a Call

1. During a call click on the dial pad. The line and XFER LED turn blue and appears on the call display.

2. Dial the number required then click either or press Enter on your keyboard to transfer the call.

3. will appear on the call display.

1. During a call select an available line. The original call will automatically be put on hold and will hear Music or Message on hold if enabled on your system.

2. Dial the number required then click .

3. When the called party answers, announce the call.

4. When you are ready to transfer the call, click on the dial pad, will appear on the call display.

5. The line of the original call is now red and the line of the third party is blue.

6. Select the original line (red) to complete the transfer.

7. will appear on the call display.

f). Ending a Call

1. Click on the call display, click in the call alert window if configured or right-click the icon in the System Tray and choose End Call.

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5. S2S 3000 Softphone (contd)

g). Creating a 3 Party Conference Call

You can create a conference with two other parties using the phones local conferencing feature.

There are three ways to set up a conference call.

1. Manual Setup: AA (Auto Answer) off and AC (Auto Conference) off.

2. AA Off and AC On.

3. Conference Server Mode: AA on and AC on.

Manual Setup AA off AC on:

1. With one active call on one of the lines, place the call on hold by either:

a. Selecting another line and dialing a third party, or b. Clicking on an incoming call.

2. To conference in both lines, click . All lines will be part of the conference.

3. To suspend the conference, click again to place all other parties on hold. The other participants cannot speak to one another.

4. You can talk privately to one line by clicking the appropriate line.

5. To restart the conference, click again.

Viewing information on calls:

1. Hover over any line that is in use to see the status of the call e.g. “on hold” or “in conference” and the name or number of the caller.

Removing a Party during an Active Conference:

1. Suspend the conference by clicking .

2. Select the line of the participant who will be leaving the conference.

3. Click to remove the party from the conference call.

4. Click the remaining line key or take the line off hold to re establish the call with the remaining party.

5. A party can also leave the conference by simply hanging up.

Removing all parties:

1. If the conference call is in progress (not on hold), you can hang up on all parties and end the conference by clicking .

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5. S2S 3000 Softphone – Creating a 3 Party Conference Call (contd)

AA Off and AC On:

You can answer calls manually and the softphone adds each to the conference automatically.

1. Click on.

2. Manually answer the first call. There is no need to put the call on hold.

3. When the next call arrives, on another line, answer the call. As soon as you answer the call, a conference will be set up among the three parties.

Conference Server Mode AA On and AC On:

Softphone will auto answer and auto conference both lines together.

1. Click on and on.

2. When the first call arrives, the softphone will automatically answer. You can speak to this caller.

3. When the second call arrives it will be answered and added to the conference automatically.

(Note) We recommend that you use the Star2Star conference room feature for conference calls involving more than 3 parties.

h). Volume Controls

1. Use the microphone slider to adjust the volume of your voice for your listeners.

2. Use the speaker adjustment to adjust volume of the sound you are hearing.

3. Adjust your PC/Mac sound controls for handsfree and ringing volume.

i). Do Not Disturb

1. Click on the dial pad.

2. will appear in the softphone display.

3. All incoming calls will be sent to voicemail or your Find-Me / Follow-Me settings if configured.

4. An incoming call will show as and the missed call icon will appear however no sound or connection is made.

5. Click on the missed call icon to view caller details.

6. You can still make outgoing calls with the DND feature activated.

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5. S2S 3000 Softphone (contd)

j). Missed Call Display

1. If you have a missed call(s) the icon will be visible in the softphone display. Click on the icon to view the missed call detail. The icon is cleared from the display. Right-mouse on the missed number in the Missed Call list to either Call or Add to Contacts.

k). Changing Ringtones

1. Click at the top of the softphone. Select Options.

2. Display the pane. You can import .WAV files as different Ring Tones.

3. You may also set the softphone to automatically come to the front of other applications when you receive a call.

4. You may also set the softphone to display the Call Alert Box when a call arrives.

5. You can set this Alert Box to remain visible during a call.

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5. S2S 3000 Softphone (contd)

l). Voicemail Access

1. The icon will appear on the softphone display when voicemail is present. You can listen to new messages by clicking on this icon. This icon is only present when you have new messages.

2. To access your mail box at other times dial 1000.

m). Speed Dials

1. You may import Contacts to dial from another source i.e. Outlook® or a supported file format.

2. Alternatively you may either Add Contacts manually or click in the softphone display during an active call to add that caller to your Contacts.

3. Click right mouse on a Contact to dial.

4. If your Contacts list contains many entries use the field to filter the list.

Right click on a Contact to Call / Edit / Delete

Click here to display Contact options

Click here to display the Calls & Contacts tab

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5. S2S 3000 Softphone (contd)

n). Call Park

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5. S2S 3000 Softphone Guide

1.

2.

Calls & Contact Drawer

Menu Minimize Hide

Dial

Microphone Control

Speaker Control Hang up

Transfer, Hold, Record, Auto Answer, Auto Conference, Do Not Disturb, Conference

Open/Close Calls

& Contact Drawer

You have new Voicemail.

Click this icon to access your voicemail messages

You have missed an incoming call. To clear the icon, click on the icon.

Indicates you are talking Indicates mute is on Click this icon to add this caller to your Contacts list.

Click here to send your incoming call directly to voicemail or activate Find-Me / Follow-Me if configured and activated for your extension.

(Note) If the call is from a queue, pressing IGNORE will step the call on to the next Member in the queue.

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5. S2S 3000 Softphone Guide (contd)

3.

Hot Keys

Function Keyboard Shortcut

Select Line 1 F1 or Ctrl + 1

Select Line 2 F2 or Ctrl + 2

Clear Backspace

Dial Enter

Turn Auto-Answer on/off Ctrl + a

Open Calls & Contacts drawer Ctrl + b Turn Do Not Disturb (DND) on/off Ctrl + d Turn Auto-Conference on/off Ctrl + f

Hang up Esc

Call Ignore Ctrl + i

Mute Ctrl + m

Hold Ctrl + o

Exit Ctrl + q

Redial Ctrl + r

Transfer Ctrl + t

Paste (Paste a number into the display to dial) Ctrl + v

S2S 3000 Softphone Download / Transfer license to another PC

The S2S 3000 softphone is licensed for use on one computer only. If you wish to transfer this license to another computer and download the softphone application to that PC, uninstall the application on the original PC first and then complete the following steps:

1. Login to the Star2Star portal, select the CONFIGURATION option.

2. If you do not have a login please contact your system administrator or dealer for help.

3. Select your softphone extension from the dropdown if you have more than one phone.

4. As an S2S 3000 softphone user you will see E X T E N S I O N S U M M A R Y information applicable to your phone adjacent to the I N D I V I D U A L P H O N E S E T T I N G S selection links.

5. Click on the Transfer my S2S 3000 to another computer link.

**

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S2S 3000 Softphone Download / Transfer license to another PC (contd)

6. You may now login to the Portal on the computer you wish to transfer the S2S 3000 Softphone license to.

7. Select the CONFIGURATION option

8. Click on the Download: S2S 3000 for Windows link below S2S 3000 Softphone Information This will install the Softphone application onto your computer.

9. When you start the S2S 3000 Softphone application for the first time you will be prompted for the Username and Password. Enter this information exactly as it is displayed in the Star2Star Portal under S2S 3000 Softphone Information.

S2S 3000 Softphone - Audio Device Setup

The S2S 3000 Softphone will automatically detect devices attached to your computer and chooses which ones to use for audio. If you wish to override the selection made automatically by the Softphone you change them on the Devices panel. See below.

1. To view/edit settings click

2. Select Options to display the Options pane.

3. Select the Devices option.

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S2S 3000 Softphone Audio Device Setup (contd)

4. Headset and Speakerphone options are displayed.

5. You can select from the available options on the drop down. In this example the Headset Speaker and Microphone device is set to use a Bluetooth wireless headset. The Speakerphone is set to use the computers microphone or plug-in and internal speaker. Incoming calls will alert through the

computers speaker.

6. If you encounter problems with your selected audio device using the S2S 3000 softphone use the follow steps to diagnose the problem:

a. With the softphone visible on screen select the record option.

b. Speak into your selected microphone device.

c. The microphone level lights should glow red and your voice will be recorded.

d. If it does not go to Programs/Accessories/Entertainment/Sound Recorder to display the Microsoft basic sound recording application. Click on the red record button to start recording.

e. Speak into your selected microphone device. Stop the recording and play back.

f. If no sound is heard your selected device is not recognized by your computer.

g. Try using an alternative device e.g. the computers microphone and speaker.