Solutions Overview
OUTPUT SOLUTIONS FIT FOR THE ENTIRE
CUSTOMER LIFE CYCLE
Drive action at each stage of the customer life cycle
with personalized communications and form factors
Enhace one-to-one
TSYS ouTpuT ServiceS
At TSYS, we believe that customer communication tactics have evolved from the
days of static, one-size-fits-all approaches. This is why we offer clients a full-service
solution for their cards, statements, correspondence and marketing needs.
TSYS offers simple, end-to-end solutions for communication throughout the
customer engagement life cycle.
Long gone are the days when your correspondence included static, generic messages. Customers are now inundated with so many offers of competing services that it takes a uniquely personal touch to maintain their loyalty and enhance your brand. To provide that customized approach, businesses need a dependable partner with the experience and technology to help them rapidly and dynamically communicate in ways that are as unique as each customer.
Card and Payment Technologies
TSYS provides fulfillment services that support your card program from beginning to end. We’re authorized to create Visa®, MasterCard®, American Express®, Discover®, private label, prepaid and other unbranded payment cards. Our services include:• EMV travel cards • On-demand card manufacturing and • Embossing • Magnetic stripe and contactless (RFID) encoding • Encoding for emerging payment devices • Photo cards • Personalized, full-color card imaging • Mini-cards • Thermal printing • Fast cards (emergency card replacement) • Card receipt verification labeling • Personalized, full-color card mailers • Selective inserting • Personal identification number (PIN) mailers
Document Technologies
TSYS supports a full range of print and electronic document technologies for all of your needs. Our list of products includes: • Statements
• Secure delivery of e-statements • Document archiving and retrieval • Correspondence
Your business is being faced with an aggressive marketplace
in which customers are being bombarded with marketing messages vying
for their attention. The market has continued to evolve, yet the challenge of
controlling costs in communicating with customers is a constant.
Output Solutions Fit for the Entire Customer Life Cycle | Solutions Overview
We recognize the revenue and expense pressures your business may
be experiencing and know how important it is to provide solutions that
meet ever-changing communication needs. Placing your organization in
the best position to profitably increase customer satisfaction and grow
your business is crucial, and we know you require a presentation that
differentiates your product from others in the marketplace.
Output Solutions Fit for the Entire Customer Life Cycle | Solutions Overview • Check letters • Tax documents • Special reports • Promotional mail • Direct marketing
Digital Documents:
The TSYS Digital Document System (DDS) allows documents such as statements and reports to be automatically processed, indexed and stored for secure, online retrieval through standard Web browsers. Features include:• PCI Compliance: Payment Card Industry (PCI) compliance — the pinnacle of data security — has now been granted to TSYS DDS. Few, if any, other off-the-shelf archiving programs are PCI compliant, as maintaining compliance is a rigorous, ongoing process that helps prevent payment card theft through increased controls and data security. • Search Capabilities: Quickly locate documents as
well as specific pieces of information. • Universal File Acceptance: Whether your
statement or document is printed at TSYS or elsewhere, we can receive and store your files with ease.
• Data Security: Ensure compliance with PCI data security standards through SSL encryption. • Data Display: View data using multiple windows
for easy comparison, and add notes to documents. • Archiving: Leverage TSYS’ highly scalable storage
capacity for an unlimited length of time. • Printing: Produce high-quality reprints directly
from your desktop.
• Data Exports: Download your data into spreadsheets or flat text files.
• System Security: Administer your own system-access controls by adding and modifying user security profiles and resetting passwords, or grant access based on document type.
• Disaster Recovery: Use the solution as a component of a disaster-recovery plan with customizable options.
Speak Directly to Each Customer
TSYS offers sophisticated tools to enable you to learn more about your customers and send the right messages and offers through any communication channel at the right time. By combining promotional messages with your existing transactional documents, your message can be better positioned to reach customers. When considering that InfoTrends indicates about 95 percent of transactional documents are opened and read, clients leverage our solutions to replace basic personalization with timely, relevant messaging across multiple mediums. This provides the ability to communicate and make offers to customers on an individual basis.In addition, our TSYS ColorPrint system provides an opportunity to reduce or even eliminate collateral (such as pre-printed forms and inserts), replacing them with dynamic color elements such as logos, checks, billboards and watermarks. Such flexibility reduces turn-around times for changes, allows better one-to-one marketing capabilities to your customers and can cut overall costs. In addition, our card printing capabilities offer cardholders the ability to create their own highly personalized cards with custom images, which has been shown to increase top-of-wallet usage and provide an effective channel for your incentive and retention programs.
TSYS Correspondence Solutions Offers Superior:
Operational Benefits:
Security: TSYS understands the importance of securing your customers’ information. Our background in financial services has made us data security experts in one of the most highly scrutinized industries. While we are certified by Visa and MasterCard and fully PCI compliant, our security measures exceed industry standards, and our facilities undergo stringent internal and external audits to ensure that our clients’ data remains safe. Reduced costs: Economies of scale allow us to provide better quality products at lower costs with the latest technology. Among several ways to reduce costs are decreased call center expenses and improved postal rates. Decreasing call volume to your customer service agents can be accomplished through improved messaging in different
communication channels – and it starts with printed correspondence. TSYS clients can take advantage of the latest tools and technology to receive highly discounted postal rates for their print-based initiatives.
One-stop-shop: True end-to-end solutions mean simplified vendor management and single-point responsibility.
Disaster recovery: Our digital document system can be used as a component of your disaster-recovery plans with customizable options that range from data backup to online spares.
Marketing Benefits:
Speed to market: Make messaging changes to your communications on the fly and get them to your customers more quickly.
One-to-one marketing: TSYS provides flexible, customized messaging capabilities and intelligent inserting and on-serting, which leads to increased responses to calls to action.
On-demand Card Manufacturing provides:
The same high-quality cards and images but with a new production solution for personalization that includes no minimum volume requirements. The marketing benefits of personalized cards are now operationally feasible by partnering with TSYS.Operational Benefits:
• No minimum volume requirements • Faster speed-to-market
• Simplified on-boarding and ease of implementation Costs associated with personalized cards are reduced through: • No requirements for card stock • Less waste • Fewer shipping and storage costs for semi-finished goods Marketing Benefits: • Growing usage rates • Increasing wallet share • Moving your card to the front of your customers’ wallets • Offering better image and card quality than edge-to-edge, with the same high quality as traditional cards
Safety and Security
Our facilities are PCI compliant and approved by Visa, MasterCard and American Express to provide you with peace of mind. We print and mail hundreds of millions of mail pieces each year from our on-site USPS Detached Mail Unit, which is staffed 24/7 by U.S. Postal personnel.
Mailing Optimization
TSYS comingles client mail, maximizing postal discounts and increasing security. Our postal strategy team develops and executes plans to ensure TSYS clients reap the benefits of postage savings strategies. Columbus Productions
Columbus Productions offers state-of-the-art print solutions, featuring sheet-fed, six-color offset and digital printing with finishing and bindery. We support the entire document life cycle, from pre-flight to distribution, with efficiency, security and quality. With a fleet of presses and finishing machines on hand, we evaluate each job to be certain it is processed on the most efficient and effective equipment according to size and quantity. Each project is tailored to your needs, and we can manage on a turnkey basis or work with your existing team to combine efforts in any of the stages of product development.
Output Solutions Fit for the Entire Customer Life Cycle | Solutions Overview
The Customer Life Cycle
Customer Acquisition
Stage 1
How It Works Market your offerings and differentiate yourself from competitors.
Driving Activation
How It Works
Now that you’ve acquired your new customers, it is imperative to move them to activate their accounts.
Stage 2
Driving Usage
How It Works Highly personalized messaging and cards with custom images engage your customers and motivate them to use your accounts.
Stage 3
Driving Retention
How It Works
Engage your customers on a regular basis through channels that are customized and self selected for their individual lifestyles.
Stage 4
Benefit Reach audience with targeted messaging, building stronger customer relationships through one-to-one marketing Elements: • Marketing Support • Direct Mail• Customer and Branch Collateral • Balance Transfers Benefit Increase activation rates and cross-selling with one-to-one customization, increased security and lower costs Elements: • Card Issuance • Welcome Kits • Promotions • Convenience Checks • Balance Transfers • Disclosures • Ts & Cs Benefit Increase use of the account, top-of- wallet usage and customer retention.
Elements:
• Coupons and Vouchers • Offer Management • Card Customization • Partner-managed
TransPromo
Benefit
Customers optimize use of their accounts, leading to better interaction, satisfaction and retention.
Elements: • Correspondence • Statements • Customer servicing • Archiving for regulatory, CSR, & ePresentment • Other available channels (email, mobile, print, etc.)
To learn more
about TSYS Output Services, contact us at +1.866.625.7112 or tsysoutputservices@tsys.
com. You can also visit us at www.tsys.com/outputservices.
About TSYS
At TSYS, (NYSE: TSS), we believe payments should revolve around people — not the other way around. We call this belief “People-Centered Payments.” By putting people at the center of every decision we make, with unmatched customer service and industry insight, TSYS is able to support financial institutions, businesses and governments in more than 80 countries. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare and more, we make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience.
TSYS’ headquarters are located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS provides services to more than half of the top 20 international banks, and has been named one of the 2012 World’s Most Ethical Companies by Ethisphere magazine. For more information, please visit us at www.tsys.com.
