SECURITY SCREENING and ELECTRONICS SYSTEMS MAINTENANCE

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Ministry of Education

June 2013

Federal Democratic Republic of Ethiopia

OCCUPATIONAL STANDARD

SECURITY SCREENING and ELECTRONICS

SYSTEMS MAINTENANCE

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Page 1 of 53 Ministry of Education Copyright

Security Screening and Electronics Systems Maintenance

Ethiopian Occupational Standard

Version 1 June 2013

Introduction

Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and strategies of the Ethiopian Government, technology transformation – by using international standards and international best practices as the basis, and, adopting, adapting and verifying them in the Ethiopian context – is a pivotal element. TVET is given an important role with regard to technology transfer. The new paradigm in the outcome-based TVET system is the orientation at the current and anticipated future demand of the economy and the labor market.

The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian National TVET-Strategy and an important factor within the context of the National TVET Qualification Framework (NTQF).They are national Ethiopia standards, which define the occupational requirements and expected outcome related to a specific occupation without taking TVET delivery into account.

This document details the mandatory format, sequencing, wording and layout for the Ethiopia Occupational Standard which comprised of Units of Competence.

A Unit of Competence describes a distinct work activity. It is documented in a standard format that comprises:

• Occupational title, NTQF level

• Unit code

• Unit title

• Unit descriptor

• Elements and Performance criteria

• Variables and Range statement

• Evidence guide

Together all the parts of a Unit of Competence guide the assessor in determining whether the candidate is competent.

The ensuing sections of this EOS document comprise a description of the respective occupation with all the key components of a Unit of Competence:

• the chart with an overview of all Units of Competence for the respective

occupation including the Unit Codes and the Unit Titles

• the contents of each Unit of Competence (competence standard)

• occupational map providing the technical and vocational education and training

(TVET) providers with information and important requirements to consider when designing training programs for this standards and for the individual, a career path

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Version 1 June 2013 UNIT OF COMPETENCE CHART

Occupational Standard:Security Screening and Electronics System Maintenance

Occupational Code: EIS SSM

NTQF Level II EIS SSM2 01 0613

Use Drawings,

Diagrams, Schedules, Standards, Codes and Specifications

EIS SSM2 04 0613 Install Electronics and Net Work Systems

EIS SSM2 05 0613

Develop and Apply Routine Problem Solving Techniques EIS SSM2 03 0613 Assemble and Disassemble Security and Communication Equipment’s Components EIS SSM2 02 0613

Establish the Basic Operating Conditions of Security and Communication Equipment EIS SSM2 06 0613 Perform Preventive Maintenance EIS SSM2 07 0613 Perform Corrective Maintenance EIS SSM2 08 0613 Maintain Documentation EIS SSM2 09 0613 Participate in Workplace Communication EIS SSM2 10 0613 Work in Team Environment EIS SSM2 11 0613 Develop Business Practice EIS SSM2 12 0613 Apply Continuous Improvement Processes (Kaizen)

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Version 1 June 2013 Elements Performance Criteria

1. Prepare to use

drawings, diagrams, schedules and manuals

1.1 Established OHS risk control measures and procedures are followed.

1.2 The need for drawings, diagrams, schedules or manuals is determined from the nature of the work to be

undertaken.

1.3 Established routines and procedures are followed to obtain drawings, diagrams, schedules or manuals required for the work to be undertaken.

2. Use drawings, diagrams, schedules and manuals to obtain job information

2.1 Drawings, diagrams, schedules and/or manuals are selected, appropriate to the work being undertaken. 2.2 Drawings, diagrams and schedules are interpreted using

knowledge of drawing layouts, conventions and symbols. 2.3 Dimensions are extracted from drawings and diagrams for

application to work undertaken.

2.4 Location of equipment is determined from equipment schedules and location diagrams.

2.5 Manuals are reviewed to ascertain their format and where information relevant to the work to be undertaken is

located.

2.6 Information given in manuals is interpreted in relation to the work to be undertaken.

Occupational Standard: Security Screening and Electronics System Maintenance Level II

Unit Title Use Drawings, Diagrams, Schedules, Standards, Codes and Specifications

Unit Code EIS SSM2 01 0613

Unit Descriptor This unit covers the use of drawings, diagrams, cable schedules, standards, codes and specifications as they apply to the various s work functions. It encompasses the rudiments for communicating with schematic, wiring and mechanical diagrams and equipment and cable/connection schedules, manuals, site and architectural drawings and plans showing the location of services, apparatus, plant and machinery and understanding the use and format of compliance standards and job specifications.

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Version 1 June 2013 3. Use drawings, diagrams, schedules and manuals to convey information and ideas

3.1 Drawing conventions are used in neat freehand drawings to convey information and ideas to others involved in the work to be undertaken

3.2 Drawing conventions are used to neatly correct freehand original job drawing to show final 'as-installed'

arrangement.

3.3 Corrected drawings are forwarded to appropriate person(s) in accordance with established procedures.

4. Prepare to use

compliance standards, codes and specifications

4.1 Compliance standards and Codes that apply to particular disciplines are sought and obtained.

4.2 The format of compliance Standards and Codes that apply to particular disciplines are reviewed and understood.

4.3 The purpose and format and typical content of job specifications are reviewed and understood.

Variable Range

Risk control measures

May include:

• Methods and equipment for preventing risk of injury or

damage from a hazard. Many risk control measures have been established and formalized in standards and codes of practice

Established routines

May include:

• Strict procedures for carrying out a work activity or task

often formalized in the form of work instructions Technical, electrical, circuit diagrams May include: • Appliances • Computers • Data Communications • Electrical Machines • Electronics • Security equipment

• Fire protection device

• Security technology

Compliance May include:

• An installation or equipment that conforms to relevant

regulations which may include technical standards, codes or practice and the like

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Standards May include:

• OHS regulations and standards developed by OHS

regulators • national standards • International standards • industry standards • codes of practice • exposure standards • Guidance notes. Evidence Guide Critical Aspects of Competence

Must demonstrate skills and knowledge of:

• Implemented OHS workplace procedures and practices,

including the use of risk control measures as specified in the performance criteria and range statement

• Demonstrated an understanding of the essential knowledge

and associated skills as described in this unit

• Demonstrated an appropriate level of skills enabling

employment

• Conducted work observing the relevant Anti Discrimination

legislation, regulations, polices and workplace procedures

• Demonstrated consistent performance across a

representative range of contexts from the prescribed items

• Used drawings, diagrams, schedules, standards, codes and

specifications including:

Identified drawings, diagrams, schedules and manuals relevant to the work to be undertaken

Interpreted drawings, diagrams, schedules and manuals correctly

Used correct conventions in freehand drawings Gave correct information in freehand drawings.

Obtained compliance Standards and Codes applicable to particular disciplines

Reviewed and understanding the format of compliance Standards and Codes that apply to particular disciplines Reviewed the format and content of typical job

specifications

Dealt with unplanned events Underpinning

Knowledge and Attitudes

Demonstrate knowledge of:

• Architectural drawings encompassing:

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drawings

architectural floor plan to determine the power and lighting or communications / audio/ video layouts required in a domestic installation

site plan to locate the service point, consumers mains, communication services, main switchboard, distribution boards and/or builders supplies.

standard drawing scales to determine the actual lengths represented by dimensions on an architectural drawing. reading and interpretation of floor plans to determine the

location of the electrical/ Electromechanical appliances. Ethiopian Building standard symbols used on floor plans

to show the location of the accessories and appliances as detailed in an electrical schedule.

• Electrical drawings encompassing:

types of electrical drawings: block, circuit, wiring and ladder diagrams

purpose and application of block, circuit, wiring diagrams and ladder diagrams

International standard symbols used to represent components on electrical diagrams.

conventions used in and the features of circuit diagrams converting a circuit diagram to a wiring diagram

identification of cable type, origin and route from a cable schedule.

developing a cable schedule for a given installation.

• Circuit diagrams encompassing:

purpose of circuit diagrams in the electrical technology industry

conventions used in and the features of circuit diagrams sketching basic circuit diagrams

common international symbols used in circuit diagram developing switching charts to identify the terminals of

various types of switches

connecting equipment using circuit diagrams.

• Wiring diagrams encompassing:

purpose of wiring diagrams in the electrical technology industry

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sketching basic wiring diagrams

common international symbols used in wiring diagram Connecting equipment using wiring diagrams.

• Building construction drawings and diagrams

encompassing:

building types: timber frame, brick veneer, double brick and metal frame.

identification of different types of: footings, floors, external walls, roofs, interior walls

typical cable routes through buildings, structures and premises

sequence of each constructional stage for brick, brick veneer and timber cottages

identification of the stages at which the

electrical/communications - first and second fixing occurs in the constructional sequence

areas of cooperation between electrical/communications and other building trades

• Regulation for undertaking electrical work encompassing:

scope of work covered by licensing in the electrical technology industry (Electrical licensing)

legislative requirements for ensuring electrical or electronic equipment is safe i.e. compliance requirements of electrical installations

• Standards philosophy and format encompassing:

performance verses prescriptive requirements

purpose of technical standards and their development role of standards

how standards are used in compulsory and accreditation compliance schemes.

arrangement and use of technical standards in relation to electrical and electromechanical work

how to read and apply a standard.

Standards and codes that apply to all types of electrical installations

Standards include Standards mandated under regulation by an authority, deemed-to-comply standard and local service requirements.

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practices

• Purpose, format and content of typical job specifications

encompassing:

Ethiopian Procurement Agency - provide the most

common templates on which job specification are written Underpinning

Skills

Demonstrate skills in:

• Analyzing faults and problems on safety and security

equipments

• understanding and locating key components

• Dealing with sensitive and challenging unplanned situations

• Developing solutions & alternative plans

• Prioritizing and effective handling of multiples tasks

Resource Implications

Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to

information on workplace practices and OHS practices. Methods of

Assessment

Competence may be assessed through:

• Interview / Written Test

• Observation / Demonstration with Oral Questioning

Context of Assessment

Competence may be assessed in the work place or in a simulated work place setting.

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Version 1 June 2013 Occupational Standard: Security Screening and Electronics System

Maintenance Level II

Unit Title Establish the Basic Operating Conditions Of Security and Communication Equipments

Unit Code _{EIS SSM2 02 0613}

Unit Descriptor _{This unit covers the determination of basic operation of} security and communication systems. It encompasses working safely, determining faulty connections troubleshooting and measurement of component values.

Elements Performance Criteria

1. Prepare to determine the problem that affects the proper functioning of security communicatio n equipments

1.1 OHS procedures for a given work area are identified, obtained and understood.

1.2 Established criteria for proper functions.

1.3 Established OHS risk control measures and procedures in preparation for the work are followed.

1.4 Safety hazards which have not previously been identified are reported and advice on risk control measures is sought from the work supervisor.

1.5 Expected operating conditions are obtained from documentation or from work supervisor to establish the scope of work to be undertaken.

1.6 Advice is sought from the work supervisor to ensure the work is coordinated effectively with others.

1.7 Sources of materials that may be required for the work are accessed in accordance with established routines and procedures.

1.8 Tools, equipment and testing devices needed to

determine the basic operating conditions are obtained and checked for correct operation and safety.

2. Determine the basic operating conditions of security and communicatio n systems

2.1 Established OHS risk control measures and procedures for carrying out the work are followed.

2.2 Measuring system operating parameters is conducted in strict accordance with OHS requirements and

established safety procedures.

2.3 System is checked and isolated where necessary, in strict accordance OHS requirements and procedures.

2.4 Established procedures are used to determine actual and specified range of operating conditions from measured

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and calculated values as they apply to particular air conditioning systems.

2.5 Established methods for dealing with unexpected situations are discussed with appropriate person or persons and documented.

2.6 Unexpected situations are dealt with safely and with the approval of an authorised person.

2.7 Operating conditions are determined without damage to apparatus, circuits, the surrounding environment or services and using sustainable energy practices.

3. Complete work

and report

3.1 OHS work completion risk control measures and procedures are followed.

3.2 Work site and equipment is cleaned and made safe in accordance with established procedures.

3.3 Operation conditions are documented, including identification of any parameter that is not within the specified range for the system.

3.4 Work supervisor is notified of the completion of the work in accordance with established procedures.

OHS procedures May include:

• Arrangements of an enterprise to meet its legal and ethical

obligations of ensuring the workplace is safe and without risk to health. Ensuring safe workplace include hazards identification and risk assessment mechanisms,

implementation of safety regulations, safety training, safety systems incorporating work clearance procedures, isolation procedures, use of protective equipment and clothing and use of codes of practice.

OHS risk control measures

May include:

damage from a hazard. Many risk control measures have been established and formalized in standards and codes of practice

hazards May include:

• Leakage radiation

conditions May include:

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Version 1 June 2013 Tools, equipment and testing devices May include:

• Electrical hand tools

Pliers Screwdrivers Wrenches Wire splicer Knives Bolt/Cable cutter Knockout puncher • Testing instruments/devices Multi-tester (VOM)

Insulation resistance tester (Megger) High potential tester

Low resistance tester Phase sequence meter Ammeter operating parameters May include: • Detection levels, • Sensitivity, • Output power, • Brightness,

• Image clarity, etc

OHS

requirements and established safety procedures

May include:

• Apply OHS requirements in accordance with regulations/

codes of practice and enterprise safety policies and

procedures. This may include: using of relevant protective clothing and equipment, use of hand tools and equipment, workplace environment and safe handling of material, use of fire fighting equipment, first aid, hazard control and hazardous materials and substances

• Checking and fulfilling required safety devices before

starting operation

• Apply safe operating procedures regarding : electrical

safety, machinery movement and operation, manual and mechanical lifting and shifting

appropriate person May include: • Engineers • Manufacturer experts • supervisors Security and communication equipments include: May include:

• Conventional x-ray machines

• Walkthrough metal detectors

• Explosives detection systems

• Trunk mobile radio systems

• Public addressing system

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established procedures

May include:

• formal arrangements of an organization, enterprise or

statutory authority on task performances

• quality assurance systems incorporating, for example:

specifications, requirements and procedures work orders / instructions

reporting procedures improvement mechanisms compliance requirements safety management

• work clearance systems incorporating, for example:

work permits

monitoring and clearance procedures isolation procedures

• OHS practices

• procedures for operating safety systems, operating plant

and equipment and reporting work activities

• maintenance, modification or supply of relevant schematic

drawings and technical data

• arrangements for dealing with emergency situations

Evidence Guide Critical Aspects of Competence

Must demonstrate skills and knowledge:

• Implement Occupational Health and Safety workplace

procedures and practices including the use of risk control measures as specified in the performance criteria and range statement

• Apply sustainable energy principles and practices as

specified in the performance criteria and range statement

• Demonstrate an understanding of the essential knowledge

and associated skills as described in this unit. It may be required by some jurisdictions that RTOs provide a percentile graded result for the purpose of regulatory or licensing requirements

• Demonstrate an appropriate level of skills enabling

employment

• Conduct work observing the relevant Anti Discrimination

legislation, regulations, polices and workplace procedures

• Demonstrated consistent performance across a

representative range of contexts from the prescribed items

• Determine the basic working conditions that described

including:

Selecting and using appropriate measuring devices correctly

Interpreting measurements

Using calculation methods accurately

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Documenting operating conditions correctly

Dealing with unplanned events by drawing on essential knowledge and skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items

Underpinning Knowledge and Attitudes

• Security and communication instruments:

Industry classifications (Domestic, Commercial ) Applications

equipment used in each classification Types of systems commonly used

• Working safely with Security and communication tools:

Risk management principles and processes Hazards and risk associated with:

Power supply

measuring and testing equipment

• Heat loads:

Sources of sensible heat in Security and communication equipment

Sources of latent heat in an air conditioned space Changes in sensible/latent ratios and their effect on

operating system capacity Underpinning

Skills

Demonstrate skills:

• Understanding norms and aptly applying enforced

operational requirements of airport security equipments

• Proactively handle malfunctioning and/or underperforming

situations

• Comprehensively addressing users needs on safe, security

and communication systems Resource

Implications

Assessment

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Unit Title Assemble and Disassemble Security and Communication Equipment ‘s Components

Unit Descriptor This unit covers the knowledge, skills and attitudes required to assemble/ disassemble consumer electronic products and systems.

Elements Performance Criteria 1. Prepare

product and work station for assembly

1.1 Assembly workplace is prepared in accordance with OHS

policies and procedures

1.2 Responsible person is consulted for effective and proper work coordination

1.3 Required materials, tools and equipment are prepared and checked in accordance with established procedures 1.4 Parts and materials needed to complete the work are

prepared and obtained according to requirements 2. Solder/

De-solder

components to the board

1.5 Soldering and de-soldering processes are performed in accordance with OHS policies and procedures

1.6 Process is checked according to established standards

and requirements

1.7 Soldered products are checked in accordance with quality standards

3. Assemble/ disassemble boards

1.8 Assembling and disassembling processes are performed in accordance with OHS policies and procedures

1.9 Process is checked according to established standards and requirements

1.10 Assembled products are checked in accordance with quality standards

4. Test and inspect assembled products

3.1 Finished products are subjected to final visual inspection and testing in accordance with quality standards,

procedures and requirements

3.2 Work completion is documented and responsible person is informed in accordance with established procedures 3.3 Housekeeping procedures are observed in accordance

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OHS policies and procedures

May include:

• hazardous and risk assessment mechanisms

• implementation of safety regulations

• safety training

• safety systems incorporating:

work clearance procedures isolation procedures

gas and vapor

monitoring/testing procedures

use of protective equipment and clothing

• use of codes of practice:

Ethiopia electronics code Responsible person May include: • Immediate supervisor • Service supervisor/manager Materials, tools and equipment May include:

• soldering iron and de-soldering tools

• screwdriver (assorted) • wrenches (assorted) • Allen wrench/key • utility knife/stripper • pliers (assorted) • test jig

• ESD-free work bench with mirror

Soldering and de-soldering

processes

May include:

• prepare the materials and equipment needed

• wipe the soldering iron tip on a damp sponge and wet it with

a small amount of solder

• apply the hot iron to one side of the joint and then feed in

solder from the other

• allow the flux to work on the surfaces and the solder to flow

across the whole joint, this should take no more than a couple of seconds

• remove the solder, then the iron

• inspect the work

De-soldering:

• lay the iron tip to rest against component leads on the

board

• use solder sucker to quickly remove molten solder on the

connection

• remove the component on the board

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Version 1 June 2013 Assembling and disassembling processes May include:

• supplies, materials and equipment preparation

• familiarize with the diagram and the product

• perform assembly and disassembly

• check the assembled and disassembled product

Must demonstrate skills and knowledge of:

• Assembled the unit according to specific requirements

within timeframe allotted

• Applied safety rules and procedures

• Used tools and equipment properly

• Identified electronic components and devices and its proper

handling

• Applied appropriate knowledge and technique on actual

assembly Underpinning

Demonstrate knowledge to:

• Mensuration

• /Mathematics:

Conversion of Units Applied Mathematics

• Safety:

Work Safety requirements and economy of materials with durability

Knowledge in 5S application and observation of required timeframe

Knowledge of proper handling and disposal of chemicals

• Materials, tools and equipment uses and specifications:

Identification of hand and power tools Proper care and use of tools

• System and Processes:

Principles of Electrical Circuits

Identifying and Proper Handling of Electronic Components

Identifying and Proper Handling Of Digital Components Fundamentals of ESD Handling

Fundamentals of Thru-Hole Assembly Fundamentals of Surface-Mount Assembly Theories of Lead-Free Solders

Fundamentals of Soldering Irons

Fundamentals of Cabling and Wiring Harness Identifying Connectors and Terminators

Theories of PCB Artwork Theories of Etching PCB

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Underpinning Skills

Demonstrate skills:

• Assembled the unit according to specific requirements

within timeframe allotted

handling

assembly Resource

Implications

Assessment

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Unit Title Install Electronics and Networked Systems Unit Code EIS SSM2 04 0613

Unit Descriptor This unit covers the knowledge, skills and attitudes required to assemble/ disassemble consumer electronic products and systems.

Elements Performance Criteria 1. Prepare

product and work station for assembly

1.1 Assembly workplace is prepared in accordance with OHS

policies and procedures.

1.2 Responsible person is consulted for effective and proper work coordination.

1.3 Required materials, tools and equipment are prepared and checked in accordance with established procedures. 1.4 Parts and materials needed to complete the work are

prepared and obtained according to requirements. 2. Solder/

De-solder

components to the board

2.1 Soldering and de-soldering processes are performed in accordance with OHS policies and procedures.

2.2 Process is checked according to established standards

and requirements.

2.3 Soldered products are checked in accordance with quality standards.

3. Assemble/ disassemble boards

3.1 Assembling and disassembling processes are

performed in accordance with OHS policies and procedures.

3.2 Process is checked according to established standards

and requirements.

3.3 Assembled products are checked in accordance with

quality standards. 4. Test and

inspect assembled products

4.3 Finished products are subjected to final visual inspection and testing in accordance with quality standards,

procedures and requirements.

4.4 Work completion is documented and responsible person is informed in accordance with established procedures. 4.5 Housekeeping procedures are observed in accordance

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OHS policies and procedures

May include:

• hazardous and risk assessment mechanisms

• implementation of safety regulations

• safety training

• safety systems incorporating:

work clearance procedures isolation procedures

gas and vapor

monitoring/testing procedures

use of protective equipment and clothing

• use of codes of practice

Ethiopia electronics code Responsible person May include: • Immediate supervisor • Service supervisor/manager Materials, tools and equipment May include:

• soldering iron and de-soldering tools

• screwdriver (assorted) • wrenches (assorted) • Allen wrench/key • utility knife/stripper • pliers (assorted) • test jig

• ESD-free work bench with mirror

Soldering and de-soldering

processes

May include:

• Soldering:

prepare the materials and equipment needed

wipe the soldering iron tip on a damp sponge and wet it with a small amount of solder

apply the hot iron to one side of the joint and then feed in solder from the other

allow the flux to work on the surfaces and the solder to flow across the whole joint, this should take no more than a couple of seconds

remove the solder, then the iron inspect the work

• De-soldering:

lay the iron tip to rest against component leads on the board

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the connection

remove the component on the board clean the solder pad to remove left-over Assembling and

disassembling processes

May include:

• supplies, materials and equipment preparation

• familiarize with the diagram and the product

• perform assembly and disassembly

• check the assembled and disassembled product

Must demonstrate skills and knowledge to:

• Assembled the unit according to specific requirements within

timeframe allotted

handling

assembly Underpinning

• Mensuration/Mathematics:

Conversion of Units Applied Mathematics

• Safety :

Work Safety requirements and economy of materials with durability

Knowledge in 5S application and observation of required timeframe

Knowledge of proper handling and disposal of chemicals

• Materials, tools and equipment uses and specifications:

Identification of hand and power tools Proper care and use of tools

• System and Processes:

Principles of Electrical Circuits

Identifying and Proper Handling of Electronic Components

Identifying and Proper Handling Of Digital Components Fundamentals of ESD Handling

Fundamentals of Thru-Hole Assembly Fundamentals of Surface-Mount Assembly Theories of Lead-Free Solders

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Fundamentals of Soldering Irons

Fundamentals of Cabling and Wiring Harness Identifying Connectors and Terminators

Theories of PCB Artwork Theories of Etching PCB

Fundamentals of soldering and de-soldering Underpinning

Skills

Demonstrate skills to:

• Assembled the unit according to specific requirements within

timeframe allotted

handling

assembly Resource

Implications

Assessment

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Unit Title Develop and Apply Routine Problem Solving Techniques

Unit Descriptor This competency covers the knowledge, skills and attitudes required to apply the process of problem solving and other problems beyond those associated directly with the process unit. It includes the application of structured processes and improvement tools.

Element Performance Criteria 1. Analyze the

problem

1.1 Issues/concerns are evaluated based on data gathered. 1.2 Possible causes of problem are identified within the area

of responsibility as based on experience and the use of

problem solving tools/analytical techniques.

1.3 Possible cause statements are developed based on findings.

2. Identify possible solutions

2.1 All possible options are considered for resolution of the problem in accordance with safety and operating procedures.

2.2 Strengths and weaknesses of possible options are considered.

2.3 Corrective action is determined to resolve the problem and its possible future causes.

3. Recommend solution to higher

management

3.1 Report/communication or documentation are prepared. 3.2 Recommendations are presented to appropriate

personnel.

3.3 Recommendations are followed-up, if required. 3.4 Proposed solutions are experimented.

4. Implement solution

4.1 Measurable objectives are identified. 4.2 Resource needs are identified.

4.3 Timelines are identified in accordance with plan. 5. Evaluate/Mon

itor results and outcome

5.1 Processes and improvements are identified based on evaluative assessment of problem.

5.2 Recommendations are prepared and submitted to superiors/supervisors.

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Version 1 June 2013 Variable Range Area of responsibility May include: • Work environment

• Problem solution processes

• Preventative maintenance and diagnostic policy

• Roles and technical responsibilities

Occupational Health and Safety

May include:

• As per company statutory and vendor requirements.

Economic and environmental factors must be considered during the demonstration of this competency.

Communication May include:

• both hand written and printed material

• internal memos

• electronic mail

• briefing notes and

• bulletin boards

Documentation May include:

• Audit trails • Naming standards • Version control Evidence Guide Critical Aspects of Competence

• Analysed the problem

• Identified possible solutions

• Implemented solutions

• Recommended solutions to higher management

• Outcome evaluated/monitored

• Broad understanding of systems, organizational systems

and functions

• Broad knowledge of help desk and maintenance practices

• Current industry accepted hardware and software products

with broad and detailed knowledge of its general features and capabilities

• Broad knowledge of the operating system

• Broad knowledge of the client business domain

• Broad knowledge based incorporating current industry

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Underpinning Skills

Demonstrate skills of:

• Broad knowledge based of diagnostic tools

• General principles of OHS

• Divisional/unit responsibilities

• Decision making within a limited range of options.

• Communication is clear, precise and varies according to the

type of audience

• Teamwork in reference to personal responsibility

• Time management as applied to self-management.

• Analytical skills in relation to routine malfunctions.

• General customer service skills displayed.

• Questioning and active listening is employed to clarify

general information Resource

Implications

Assessment

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Maintenance Level II Unit Title Perform Preventive Maintenance Unit Code EIS SSM2 06 0613

Unit Descriptor This unit covers the knowledge, skills and attitudes necessary in conducting preventive maintenance.

Elements Performance Criteria 1. Prepares

preventive maintenance plan

1.1 Covered security and communication equipment and accessories are identified.

1.2 Repair history and equipment consumables are verified in line with the institution’s procedure.

1.3 Appropriate checklist forms tools, test equipment,

calibrating tools, fast moving consumables and personal protective equipment are secured in line with

job requirements. 2. Implements preliminary preventive maintenance protocol

2.1 Preventive maintenance program is properly communicated with the appropriate staff.

2.2 Immediate surroundings of covered BBE are secured from

unnecessary hazards.

2.3 Basic security and communication equipment ocular inspection in accordance with institution’s procedure are performed.

2.4 BBE is cleaned and sanitized in accordance with manufacturer standard and/or institution’s manual procedure.

3. Perform electrical safety testing

3.1 Set-up appropriate test equipment in accordance with equipment manufacturer standards and established occupational health and safety practices.

3.2 Line voltage, ground resistance and current leakage of the covered BBE are measured in accordance with

manufacturer standards and in strict observance of the established occupational health and safety practices. 3.3 Electrical safety test results with equipment

manufacturer’s safety standards are analyzed. 3.4 Electrical faults are corrected in accordance with

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4. Perform equipment functional test

4.1 Equipment set-up and start-up operation is performed in accordance with equipment manufacturer specifications. 4.2 Equipment controls are set in accordance with

manufacture’s functional test standard.

4.3 Controls and start up signals are checked in accordance with manufacturer standard operating procedure and safety regulations.

4.5 Equipment lubrication is done in accordance with manufacturer standards.

4.6 Appropriate equipment consumables are replaced in accordance with manufacturer specifications.

4.7 Functional test is completed within the specified time as provided in the preventive maintenance procedures and guidelines.

5. Document preventive maintenance activities

5.1 Basic security and communication equipment checklist forms and other preventive maintenance documents are accomplished in strict observance of institution standards. 5.2 Reports are submitted to proper officer/office in

accordance with institution policy.

5.3 Preventive maintenance documents are systematically kept and updated as per institution standards.

Equipment May include:

• Conventional x-ray machines

• Walkthrough metal detectors

• Explosives detection systems

• Trunk mobile radio systems

• Public addressing system

• Flight information display

system,etc

Checklist form May include:

• Equipment P.M. checklist form

Tools, test equipment and calibrating tool May include: • Screwdrivers (assorted) • Soldering iron/gun • De-soldering tool • Wrenches (assorted) • Pliers (assorted) • Cleaning Brush

• Thermometer ( digital & mercurial)

• Electrical Safety Analyzer

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Version 1 June 2013 • Utility knife • Alignment tool Fast moving consumables May include:

• Oil, cleaning agents

• Fuses (assorted) • Contact cleaner • Soldering lead • Tape (assorted) • Filters (assorted) • Sealing materials • Screws (assorted) • Wire tie Personal Protective Equipment May include: • Working clothes • Hand Gloves • Goggles • Mask • Shoe cover

Appropriate staff May include:

• End-user • Immediate supervisor • Managers Unnecessary hazards May include: • People • Wet floors

• Open electrical wiring

• Location Service manuals and information May include: • Operation’s Manuals • Service/Technical Manual • Installation Manual

• Parts List Manual

• Appropriately selected electrical cabling and wiring devices

used.

• Installed equipment in accordance with manufacturer’s

instructions.

• Tested installed equipment according to manufacturer’s

instructions Underpinning

• Occupational safety and health guidelines

• Specification and proper use of tools

• General concepts and principles of in electronics and

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AC/DC power supplies Operational amplifiers Digital electronics Wiring techniques

• Use of test equipment/instruments

• Clinical application of equipment/instruments/tools

• Drawing interpretation

• Electronic hand soldering

Underpinning Skills

Must demonstrate skills to:

• Reading skills required to interpret work instructions,

diagrams, schematics

• Communication skills needed to interpret and define and

explain work procedures

• Problem solving in emergency situation

• Soldering skills

• Troubleshooting

• Courtesy and helping attitude

Assessment

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Unit Title Perform Corrective Maintenance Unit Code EIS SSM2 07 0613

Unit Descriptor This unit covers the knowledge, skills and attitudes necessary in conducting corrective maintenance.

Elements Performance Criteria 1. Respond to

Enterprise/clie nt/customer service request

1.1 Appropriate request form is received in accordance with institution protocols.

1.2 Covered security and communication equipment is identified.

1.3 Prompt service is conducted on-site or in the workshop. 2. Prepare the

unit/equipment

2.1 Complete assembly check-up and fault symptoms are conducted, identified, and verified against client description and properly documented.

2.2 Repair history is verified in line with the institution procedures.

2.3 Service manuals and service information required for the corrective maintenance are made available at the beginning of the corrective maintenance activities 2.4 Workplace is cleaned in accordance with the institution

procedure.

2.5 Necessary tools, test instrument and personal

protective equipment are prepared in line with job

requirement. 3. Diagnose

faults

3.1 Systematic pre-testing procedure is observed in accordance with manufacturer’s instruction.

3.2 System detect is identified using appropriate tools and test equipment and in accordance with organizational policies and procedures.

3.3 Accurate diagnosis is completed within the specified timeframe.

3.4 Diagnosis and findings of Security and communication Equipment failures or technical problems are completely and accurately documented in accordance with institution standard.

3.5 Fault/s, defects and range of the problems are properly and courteously explained to the client in accordance with

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Version 1 June 2013 institution policy. 4. Repair security and communication equipment

4.1 Safety equipment is used to protect self and others in accordance with established occupational health and safety practices.

4.2 Defective spare parts/components are replaced with equivalent and/or better performing spare

parts/components.

4.3 Repair and/or replaced parts/components are soldered in accordance to current best industry practice.

4.4 Necessary circuit adjustment, re-calibration and testing procedure is done and in conformance with equipment manufacturer specification standards.

4.5 Necessary modification, conversion of parts and/or circuits is applied in accordance with industry best practice and equipment manufacturer specifications. 4.6 Spare parts substitution is in accordance with the

manufacturer’s specification or equivalent.

4.7 Corrective maintenance activity is accomplished within the required time frame.

4.8 Care and extreme precaution in handling the unit is observed.

5. Reassemble and test repaired unit

5.1 Performance and functional test is conducted immediately after re-assembly.

5.2 Equipment status and performance is checked and ensured conformance with equipment manufacturer standard and other health safety regulations.

5.3 Complete and accurate documentation is prepared. 5.4 Tools and test instrument are cleaned and cared as per

organizational procedure. 6. Re-commission

Security and Communication equipment

6.1 Basic Security and Communication equipment and its immediate surrounding are cleaned in accordance with institution policy.

6.2 Appropriate staff is communicated on the status of the equipment as per institution standards.

7. Document corrective maintenance activities

7.1 Security and communication equipment corrective maintenance form and other relevant reports are

accomplished in strict observance of institution standards. 7.2 Reports are submitted to proper officer/offices in

accordance with institution policy.

7.3 Corrective maintenance documents are systematically kept and updated as per institution standards.

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Request May include:

Proper service request form

• Formal service request letter

• Verbal service request (actual or phone)

• Electronic communication equipment.

Security and communication equipment

May include:

• Multy energy X-ray machine

• Walk through

• Access control system

• Telephone exchange system

Service manuals and information May include: • Operation’s Manuals • Service/Technical Manual • Installation Manual

• Parts List Manual

• Job Report Sheets

• Job Request/Order

• Spare-Parts List Replacement Guide Book

• Requisition Slip

• 3Equipment History Card

• Supplier Index

Tools and test instrument May include: • Screwdrivers (assorted) • Soldering iron/gun • De-soldering tool • Wrenches (assorted) • Pliers (assorted) • Cleaning Brush • Utility knife

• Electrical Safety Analyzer

• Multi-tester (analog/digital)

• Hammer ( Shock less/mechanical)

• Alignment tool Personal Protective Equipment May include: • Work clothes • Hand gloves • Goggles • Mask • Shoe cover Evidence Guide Critical Aspects of Competence

• demonstrate efficient application of effective troubleshooting

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• demonstrate effective testing of parts and components

• demonstrate quality corrective service

• demonstrate the proper procedures in equipment testing

electrical safety, calibration, cleaning and demonstrate the conversion, substitution, modification of parts and circuits and in compliance with manufacturer standards and established occupational health safety regulations

• demonstrate the use of proper use of tools, test equipment

and other equipment properly

• demonstrate proper interpretation of service manual

specification/instructions

• identify faults and problem accurately

• receive service request promptly and courteously

• document the required corrective maintenance works

accurately Underpinning

Demonstrate knowledge:

• basic knowledge on communication systems and basic

Security equipments

• General knowledge on the block and schematic diagrams

and other essential circuits and components of the covered basic security and communication equipment

• General knowledge on efficient application of effective

troubleshooting technique

• General knowledge on the principle of operation, operating

requirement, essential parts and functions of the covered basic Security and communication equipment

• General knowledge on the special safety precautions and the

established occupational health and safety practices

• General knowledge on the technical specification, reading

and interpreting diagrams, troubleshooting technique, maintenance management, spare parts suppliers and list of technical persons capable to assist in the corrective

maintenance of the covered basic security and communication.

• Knowledge in computer

Underpinning Skills

Demonstrate skills

• Effective problem analyses and communications

• Effective information gathering with customers, equipment

service engineers/staff and supervisors relevant in the corrective maintenance activity

• Effective and efficient work and safety practices

• Effective data analysis

• Effective work safety practices and time management

• Effective documentation

• Use of computer

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Methods of Assessment

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Maintenance Level II Unit Title Maintain Documentation Unit Code EIS SSM2 08 0613

Unit Descriptor This unit covers the maintenance of the variety of documentation required to record work activities, purchases and expenses and compliance obligations. It encompasses documentation typically required in the work instructions and procedures and time management.

Elements Performance Criteria 1. Prepare to

maintain documentation

1.1 Documentation requirements and methods for the enterprise are identified, obtained and understood. 1.2 Advice is sought from the work supervisor, when

necessary, to ensure the work is correctly documented and coordinate d effectively with others.

1.3 Forms required to document work are obtained in accordance with established routines and procedures. 1.4 OHS risk assessment and control measures are

documented before work is commenced in accordance with established routine/procedures.

2. Maintain documentation

2.1 Activities are documented promptly and at the appropriate time in accordance with established routine/procedures. 2.2 Documentation is checked for accuracy and clarity and

any anomalies corrected.

2.3 Where applicable, signature is obtained from an

appropriate person and the person's identification

documented.

2.4 Where applicable, a copy of any required documentation is forwarded to an appropriate person in accordance with established routine/procedures.

2.5 Procedures for referring non-routine events to immediate supervisor for directions are followed.

Documentation • May include:

• Written information, either hard or soft copy, related to a

work function. Examples of documentation are forms, work instructions, specifications, drawings, reports

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Forms May include:

• Personnel forms, telephone message forms, safety reports

Established routines

May include:

• Strict procedures for carrying out a work activity or task

often formalized in the form of work instructions Control Measures May include:

damage from a hazard. Many risk control measures have been established and formalized in standards and codes of practice.

Anomalies May include:

• Deviations with current conditions

• Inadequacy of explanations and non-inclusiveness of

relevant information Appropriate

person(s)

May include:

• Individuals with responsibilities for design, installation,

maintenance, production or servicing activities or a customer or a person of higher authority.

• It includes site manager, a project manager, a line

manager, a supervisor a team leader and a customer’s representative.

Soft copy May include:

• Digitalized documentation of equipment, materials, manuals

and consumable materials.

• Agreements, memorandums minutes

Hard copy

May include:

• Organized files,

• List of machineries, equipment and consumable and

non-consumable materials

Storage May include:

• Manual filing system

• Computer-based filing system

• Implemented OHS workplace procedures and practices,

including the use of risk control measures as specified in the performance criteria and range statement

• Applied sustainable energy principles and practices as

specified in the performance criteria and range statement

• Demonstrated an understanding of the essential knowledge

and associated skills as described in this unit. It may be required by some jurisdictions that RTOs provide a percentile graded result for the purpose of regulatory or licensing requirements.

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• Demonstrated an appropriate level of skills enabling

employment

• Conducted work observing the relevant Anti Discrimination

legislation, regulations, polices and workplace procedures

• Maintained documentation in the enterprise information

system, including:

Following enterprise documentation requirements Enabling documentation to communicate clearly to

others

Dealing with unplanned events by drawing on

essential knowledge and skills to provide appropriate solutions incorporated in a holistic assessment with the above listed items

• Enterprise communication methods encompassing:

Communicating with personnel encompassing: Oral communications

Written procedures and work instructions Communicating with suppliers

Communicating with customers

• Work activities records encompassing:

Purpose and extent of maintaining work activities records in an enterprise

Types of records for maintaining work activities in an enterprise

Methods for recording and maintaining work records Work records required by regulation requirements

• Using basic computers and applications encompassing:

Starting up Selecting application Entering information Saving Printing Underpinning Skills

Demonstrates skills in:

• Understanding range of technical and non-technical

information pertaining to various systems and equipments

• Long term and readily documentation

• Retrieval and access schemes

Assessment

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Unit Title Participate in Workplace Communication Unit Code EIS SSM2 09 0613

Unit Descriptor This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

Elements Performance Criteria 1. Obtain and

convey workplace information

1.1 Specific and relevant information is accessed from

appropriate sources.

1.2 Effective questioning , active listening and speaking skills are used to gather and convey information.

1.3 Appropriate medium is used to transfer information and ideas.

1.4 Appropriate non- verbal communication is used.

1.5 Appropriate lines of communication with supervisors and colleagues are identified and followed.

1.6 Defined workplace procedures for the location and storage of information are used.

1.7 Personal interaction is carried out clearly and concisely. 2. Participate in

workplace meetings and discussions

2.1 Team meetings are attended on time.

2.2 Own opinions are clearly expressed and those of others are listened to without interruption.

2.3 Meeting inputs are consistent with the meeting purpose and established protocols.

2.4 Workplace interactions are conducted in a courteous manner.

2.5 Questions about simple routine workplace procedures and matters concerning working conditions of

employment are asked and responded to.

2.6 Meetings outcomes are interpreted and implemented. 3. Complete

relevant work related

documents

3.1 Range of forms relating to conditions of employment are completed accurately and legibly.

3.2 Workplace data is recorded on standard workplace forms and documents.

3.3 Basic mathematical processes are used for routine calculations.

3.4 Errors in recording information on forms/ documents are identified and properly acted upon.