SNCB Mobility Destination better
Guide for Passengers
with Reduced Mobility
Valid from 14/06/2010
Dear Customer,
We are doing our utmost to make permanent improvements to the acces-sibility of our trains and stations.
The Guide for Passengers with Reduced Mobility tells you all about the services SNCB Mobility provides to help you travel by train.
This guide can be read and downloaded in enlarged format on www.sncb.be. It can also be obtained in Braille by e-mailing [email protected]
Our aim is to give you enjoyable, trouble-free travel. Bon voyage!
Sabin S’heeren Managing Director SNCB Mobility
Important
ORGANISING YOUR TRIP
•
Door-to-door timetables
To make the most of your journey, check out our journey planner! It gives you all the train timetables in real time, as well as the information on your trip from door to door.
You can see the journey planner on www.sncb.be or phone the Call Center on
02 528 28 28 (open daily from 07.00 to 21.00).
Train timetables in real time are also available by mobile phone via our site, m.sncb.be
•
Some Useful Links
If you need assistance when travelling by another form of public transport, you should contact the companies involved:
Transport companies providing assistance for the disabled:
STIB : www.stib.be Accueil/Home > Mobilité réduite/Beperkte mobiliteit > Minibus pour PMR/Minibus voor PBM (in French and Dutch only)
DE LIJN : www.delijn.be Aanbod > Toegankelijkheid TEC : www.infotec.be Titres et Tarifs > Bus PMR
ASSISTANCE MADE TO MEASURE
We provide a free service especially designed to simplify your train jour-neys from your departure station to your arrival station.
•
Before your journey
If you use a non-folding or electric wheelchair
As a disabled person in a wheelchair you can enjoy special assistance 7
days a week from the first train to the last in 114 stations.
If you are disabled but have no wheelchair, or have a folding wheel-chair
As a disabled person without a wheelchair or who has a folding wheelchair, you can enjoy special assistance 7 days a week from the first train to the
last in 114 stations and in the other Belgian stations as well, provided that
staff is available.
However, to benefit from our special assistance service, you need to contact us at least 24 hours before your departure:
Via the Call Center on 02 528 28 28
We’re open daily from 07.00 to 21.00. Just tell us the date when you’ll be travelling, the route you want to take, and the kind of assistance you’ll need.
@
Important
Using the booking form on our website, www.sncb.be
For greater ease, register on www.sncb.be in our My SNCB customer space, and enter your personal details. Then you’ll be registered and save time when you want to book in future.
Once you’ve registered, fill in your assistance application by entering the details of your journey - day and time of departure or arrival.
Then choose the kind of assistance you would like according to your situation:
• Folding wheelchair
(you can leave your wheelchair)
• Non-folding wheelchair
(you can’t leave your wheelchair)
• Electric wheelchair (the chair – including the user – can weigh up to 300 kg and measure up to 75 cm wide by 120 cm long).
• Disabled person with no wheelchair
• Blind or partially-sighted traveller
For a made-to-measure service - book 24 hours in advance!
You’ll be given confirmation and a guarantee:
- of assistance at your departure, connection and destination stations;
- of the availability of a seat on the train;
- of help when entering and leaving the train, with a mobile ramp if necessary.
•
On the day of your journey:
So that our personnel can help you as much as possible, you should arrive at the meeting point arranged when you booked assistance, with your ticket, at
least 15 minutes before your train is due to leave.
TAILORED FARES
SNCB Mobility offers various tailored fares, either with a “Free Carer” card or a “National Reduced Fare Card”. If you have a “Free Carer” card, your assistant can travel free of charge.
Find out all about our products on www.sncb.be or phone our Call Center on 02 528 28 28 (open daily from 07.00 to 21.00).
Thanks to our Ticket on Line service, you can buy and print your ticket at home via the Internet.
Important
Buy your ticket online or at the station after booking your assistance.
Important
LIST OF STATIONS WITH DISABLED ACCESS
Book your assistance 24 hours before departure in one or more of these 131 stations:
Via the Call Center on 02 528 28 28
(open daily from 07.00 to 21.00)
using the booking form on our website, www.sncb.be
114 STATIONS ACCESSIBLE WITH OR WITHOUT A WHEELCHAIR
Aalst, Aarschot, Andenne, Ans, Antwerpen-Centraal, Arlon, Ath
Beauraing, Bertrix, Blankenberge, Boom, Braine-l’Alleud, Braine-le-Comte, Brugge, Bruxelles-Central, Bruxelles-Luxembourg, Bruxelles-Midi,
Brussel-Nationaal-Luchthaven, Bruxelles-Nord
Charleroi-Sud, Ciney
Deinze, Denderleeuw, Dendermonde, De Panne, De Pinte, Diest, Dinant, Diksmuide
Eeklo, Enghien, Essen, Eupen
Flémalle-Haute, Fleurus
Geel, Gembloux, Genk, Geraardsbergen, Gent-Dampoort, Gent-Sint-Pieters, Gouvy
Haacht, Halle, Hasselt, Heist-op-den-Berg, Herentals, Huy
Ieper, Izegem
Jambes, Jemelle
Kapellen, Knokke, Koksijde, Kontich, Kortemark, Kortrijk, Kwatrecht
Managing Editor: Sabin S’heer
en, Managing Dir
ector
, SNCB Mobility
, A
venue de la P
orte de Hal 40, 1060 Brus
sels - June 2010
Lichtervelde, Liège-Guillemins, Lier, Lobbes, Lokeren, Louvain-la-Neuve-Université, Luttre
Marbehan, Mariembourg, Marloie, Mechelen, Menen, Mol, Mons, Mouscron
Namur, Neerpelt, Ninove, Nivelles, Noorderkempen
Oostende, Ottignies, Oudenaarde
Poperinge, Puurs
Rivage, Roeselare, Ronse
Saint-Ghislain, Sint-Niklaas, Sint-Truiden, Spa
Tamines, Tielt, Tienen, Tongeren, Torhout, Tournai, Turnhout
Verviers-Central, Veurne, Vielsalm, Virton
Walcourt, Waremme, Welkenraedt, Wetteren
Zottegem.
17 STATIONS COOPERATING WITH TAXI FIRMS TO TAKE WHEELCHAIR USERS FROM A STATION WHERE THERE IS NO ASSISTANCE TO ONE WHICH CAN PROVIDE ASSISTANCE:
from Burst, Ede, Erembodegem, Haaltert, Herzele, Liedekerke, Lierde, Scheldewindeke, Ternat, Zele
to* Aalst, Denderleeuw, Geraardsbergen, Lokeren, Sint-Niklaas, Dendermonde, Zottegem
from Lommel
to* Mol, Turnhout
from Zeebrugge-Strand **
to* Blankenberge, Brugge
from Blaton, Quaregnon, Quévy, Quiévrain, Péruwelz
to* Mons, Tournai, Saint-Ghislain
* Acoording to the starting point or final destination of the train journey.
