Curriculum Overview. Department of Systems Analysis and IT. Berlin Institute of Technology Prof. Dr. Krallmann. Olga Levina

Curriculum Overview

Department of Systems Analysis and IT

Berlin Institute of Technology Prof. Dr. Krallmann

Olga Levina

Agenda

1. Overview of SYSEDV

2. Module: Business Process Management and Information Systems in E- Business

2.1 Module Introduction

2.2 Information Systems in E- Business 2.3 Business Process Management 3. Timeline

Work Domains of SYSEDV

SYS

EDV

Courses SOA and BPM

Knowledge & Network Analysis / Web2.0 Information Security

Management

IT-based Processes and Architectures in the

Enterprise

Knowledge Management Process Engineering

Module Introduction

• appr. 13 - 14 weeks • 3 per module • business game • modeling exercises • case studies • discussion on research papers • Master students of CS, management, economics

Target Group: Methods:

Timeline: Credit points

Module Introduction

Main Goals of the modules Capability to assess and evaluate complex relation in the enterprise Introduce terms from business and IT context Assessment of network structure in the enterprise between organization, processes and IT Capability to apply acquired theoretical knowledge on

problems from the practice

Module Information Systems in E- Business: Overview

Introduction

History & Overview of IS in Business

IS Technologies Case Study (ICT in E- Business)

History & Overview on Management of e-Documents

Introduction: Knowledge Management

Technologies for Document Management

DBMS

Content Management

Case Study (ICT Banking)

Enterprise 2.0

MODULE: BUSINESS PROCESS

MANAGEMENT

Modul: Business Process Management

Teaching Goals Provide knowledge on processes and their relation to enterprises and environment Provide understanding of business/ IT-interface and interrelations Introduce to the use of tools: process modeling and enactment

Modul BPM: Lecture Overview (1/5)

Lecture Topic Contents

I Introduction and Overview

1.1 Methods- how to analyze a case study

II BPM 2.1 Enterprise Supply Chain;

Porter’s Chain

2.2 Collaboration Patterns (B2B, SC, B2C)

2.3 BPM lifecycle

2.4 Process: Definition and

Elements 2.5 Process Types and Implications 2.6 Processes in E – Commerce

Modul BPM: Lecture Overview (2/5)

Lecture Topic Contents

III BP analysis: tools, techniques 3.1 Concept of (systems)analysis 3.2 Enhancement vs. Observation 3.3 BPR vs CPI 3.4 BP Monitoring 3.4.1 KPIs, CSIs 3.4.2 Event-driven enterprise 3.4.3 Tools (BAM/BI) IV BP modeling: EPC, UML, Data 4.1 Model definition 4.2 Types of models in BPM context

4.3 Analysis methods and model types

Modul BPM: Lecture Overview (3/5)

Lecture Topic Contents

V BP Modeling 5.1 UML

5.1.1 OO

5.1.2 Activity/class/ use case diagrams 5.2 BPMN

5.2.1 Concept and elements 5.2.2 Evolution

VI Practice 6.1 BPMN example: Signavio

6.2 Creating and understanding process models

VII Practice 7.1 EPC example

7.1.1 Methods: how to review a scientific publication?

7.1.2 E-Commerce and Supply Chain paper/ E-Commerce marketing logistics

Modul BPM: Lectures VI / VII

Case studies from E – Business context Teaching notes Method introduc-tion

Modul BPM: Lecture Overview (4/5)

Lecture Topic Contents

VIII BP enactment 8.1 WFMS

8.2 BPMS: Bonita; BRMS 8.2 Use and modeling

IX Workflow

Management System

9.1 Reference model and components 9.2 SOA X Process analysis tools 10.1 BI/BAM (performance) 10.1.1 Definition 10.1.2 Difference 10.1.3 Architecture

Modul BPM: Lecture Overview (5/5)

Lecture Topic Contents

XI Discussion 11.1 E-Commerce and Supply

Chain

11.2 E-Commerce and logistics (research papers)

XII Business game Innov8 by IBM

Modul BPM: Lecture XII

Business game: INNOV8

Timeline for material preparation

April 2012

September 2012

December 2012/ January 2013

Business Process Management • Teaching content&notes • Game/case studies

Information Systems in E – Business

• Teaching

Summary and Outlook

• Information Systems in E- Business • Business Process Management Two Modules:

Presentation for each lecture

Teaching notes on content and methodologies

Reading suggestions

Game/case studies’ descriptions and support

THANK YOU FOR YOUR

ATTENTION

Business Process Management

 Business Process Management (BPM) is a method for the continuous improvement of business processes.

 Integrates technologies from Enterprise Application Integration and Business – to - Business Integration

 BPM includes:

Supply Chain Management Customer Relationship

Enterprise Resource Planning

Business Process Management

Business Process Management

BP Modeling:

 Business Process Model consists of a set of activity models and execution constraints between them.

 Value Chain Analysis

 Process Models: UML Activity Diagram

Business Process Modeling Notation (BPMN)

 Modeling languages: Event-driven Process Chain Data

Business Process Execution Language

Business Process Management

BP Analysis:

 Is a study of existing business processes within one or across several organizations, both in normal operation and in exceptional situations

 Approaches to business process optimization:

Business Process Re-engineering (BPR) Continuous Improvement Process (KVP)

Business Process Management

BP Monitoring:

 Process efficiency, effectiveness and cost are measured and monitored.

 Performance indicators of processes:

Customer Satisfaction Indices (CSI) Key Performance Indicators (KPI)

 Tools:

Business Intelligence (BI)

Business Activity Monitoring (BAM)

Business Process Management

BP Enactment:

 Workflow Management System is a generic information system that

supports modeling, execution, management and monitoring of workflows.

 Key aspects in workflow management:

Functional Aspect Behavioral Aspect Informational Aspect Operational Aspect Organizational Aspect