INFRASTRUCTURE DESKTOP SUPPORT DATA SECURITY PROCESS MANAGEMENT CLOUD APPLICATION MANAGEMENT STRATEGIC ADVICE
Our Core Services
Managed Infrastructure
Enjoy maximum reliability of your wired and wireless network infrastructure in single and multiple locations.
Managed Desktop/User Support
Fix issues quickly and easily for happier and more productive end-users.Managed Security
Protect your data and IT systems around the clock.
Process Management
Outsource your simple ICT tasks and improve productivity.
Application Management
Ensure reliability off business critical applications and avoid costly business disruption.Reporting
Benchmark your ICT performance against your business goals.
ICT Strategic Advice
Transform your business performance with expert ICT advice.
ITIL
Staff certified by the world’s leading IT service management model.
Cloud Computing
Smarter cloud solutions that truly fit your business requirements.
At AVC, we believe ICT has the power to transform
the way you do business. Our managed services will
simplify the management of your ICT making your
business more productive and reliable.
Key Benefits
Improved reliability
Remove business risk through pro-active monitoring and alerts.
Australian based service desk
A local team you can access when you need them.Superior reporting and analysis
Reporting and analysis customised for your business.Simplified ICT budgeting
An easy to understand pay-per-user cost with no hidden surprises.
Dedicated customer service team
Personalised customer service and support from a dedicated Client Relationship Manager.Access new technology and expertise
Transform your business with expert advice available when you need it.Reduce business risk
Service delivery based by ITIL certified staff.
With AVC, we have a partner who can be on the ground at any of our sites, manage
all server resources within a data centre with the assurance of service level
agreements.
Alan Sinfield
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At the core of our service is a dedicated Client
Relationship Manager, sophisticated monitoring and
an Australian based helpdesk. If incidents do occur,
you know that help is only a phone call away.
Network audit sign-off. AVC best practice implementation
Our Approach
Our approach is personal. Which means we
pro-actively engage with our clients and staff to resolve
issues as they arise, rather than just reacting to
breakdowns once they occur.
On boarding questionnaire
Configure AVC managed services systems
Create network audit document & requirements
Monthly managed services report Ongoing management & support
Client audit & deployment Monitor systems & collect data
Systems configuration, audit and data collection
Data analysis and network audit
Agree on mandatory recommendations Implement AVC best practise configuration. Network review recommendations and update documentation.
Ongoing management & support
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Monthly managed services report
Customer Story
Managed IT makes wishes come true for leading
charity.
Make-A-Wish® is the recognized global leader in wish-granting. It has granted a phenomenal 270,000 children’s wishes worldwide. The Australian affiliate of the charity had a wish of its own - for high-functioning IT systems.
Our Client
Make-A-Wish Australia is a high-profile charity that brings hope, strength and joy by granting the wishes of children with life-threatening medical conditions. Make-A-Wish has more than 1100 volunteers across 57 branches. The National Office is in Melbourne, with
corporate offices in QLD, NSW and WA. Make-A-Wish raises money through direct donations, cause-related marketing, sponsorship, annual appeals, and business partnerships. Volunteers, who conduct a variety of events from sausage sizzles and trivia nights, to major gala balls, also raise considerable funds.
The not for profit operates in accordance with strict Government fundraising regulations. High-functioning IT systems are critical for compliance with financial record keeping, and for Make-A-Wish to manage its wide network of volunteers efficiently and effectively.
In Summary
Business Problem
Ongoing issues with ICT infrastructure. No anti-virus protection for main servers. Remote desktop servers at capacity. Cloud utility bills exceeding subscribed monthly plan. Inactive users of Microsoft Office 365. AVC Solution
Provide managed services for Make-A-Wish
infrastructure and services. Help desk for IT support. Install Trend Micro Antivirus Software on servers. Document server performance and recommend changes. Align proposed changes with new cloud utility plan. Source new cloud utility plan. Fine-tune Office 365 user list. Vendor liaison.
Client Outcomes
Helpdesk provided single point of contact for IT issues. Minimised threat of viruses and malware with Trend Micro Antivirus solution. Proactive management of servers kept systems performing at peak. Restored organisational confidence. Enabled staff to re-focus on making children’s wishes come true.
Customer Story
Coal export facility leaves ICT handling to the
experts.
Port Kembla Coal Terminal was seeking to outsource management of its ICT infrastructure. AVC’s Managed Services Team was successful in winning this business.
Our Client
Port Kembla Coal Terminal (PKCT) is a coal exporting facility 70 km south of Sydney. It serves two of the nation’s richest coal
reserves, the Southern and Western coalfields of New South Wales, exporting high quality coking and steaming coal around the world. PKCT is operated by a consortium of coal producers whose interests are best served by ensuring fast, reliable handling at the port. PKCT has a reputation for quick vessel turnaround times and for its ability to handle many cargo sizes up to 166,000 tonne bulk carriers. This is evidenced by the fact that PKCT has been a dispatch port for several years.
In Summary
Business Problem
High volume of hardware to maintain: 260 PCs for 130 users, 30 on-site servers. No in-house IT team. No infrastructure support. Needed urgent help to manage real-time, day-to-day technology issues. AVC Solution
Design a comprehensive support, monitoring and maintenance program for PKCT’s managed
infrastructure. Included 24/7 fault logging and service desk. Desktop management. Incident management. Vendor management. Asset management. Self-help documentation for standard tasks.
Client Outcomes
Smoother day-to-day operations. Peace of mind, with technology in the hands of experts. ICT issues quickly resolved. Increased staff productivity and user satisfaction. Renewed focus on core business. Improved compliance.
Some of Our Clients
You can trust AVC to deliver the level of managed
services your business deserves. Our proactive
service model will eliminate business disruptions
and give you peace of mind that your networks are
always secure and working properly.
Brisbane
Level 27, 34 Turbot Street, Brisbane QLD 4000 Ph: (07) 3181 5574
Wollongong
Level 2, 25 Atchison Street, Wollongong NSW 2500 Ph: (02) 4220 0700 Sydney
Level 14, 309 Kent Street, Sydney NSW 2000 Ph: 02 9249 0900
Melbourne
Level 3, 480 Collins Street, Melbourne VIC 3000 Ph: (03) 9245 4300
