THE SKY’S
THE LIMIT
FULLY INTEGRATED CLOUD-BASED
BUSINESS SYSTEMS
2 3
Real time
ALL THE
TIME
“WHEN RUNNING A BUSINESS YOU NEED
OPERATING SYSTEMS THAT ARE RELIABLE,
FAST AND WORK THE WAY YOU WANT THEM TO.”
PAUL SMITH - MANAGING DIRECTOR, WEB OFFICE SYSTEMS,
AUTHORS OF FUSEMETRIX
Bookings &
Reservations
Manufacturing
& Projects
2FuseMetrix is a cloud-based application that
allows your business to minimise the number
of software systems it uses, reducing
duplication, error and cost. It is built upon
a core suite of modules, but allows for
individual configuration to meet the specific
needs of your business. FuseMetrix is very
cost effective and fast to implement.
Held within our multi-site network, your
data is fully backed up and access to it
is available when you need it via a secure
internet connection. Licensing is fully
inclusive of support and maintenance, and
is based on the needs of individual users,
keeping operational costs to a minimum.
4 5
Got us
SELLING
“MOST NEW SYSTEMS THAT WERE PROPOSED
COULD ONLY PROVIDE 75% OF WHAT
WE REQUIRED. FUSEMETRIX DEALT WITH
EVERYTHING WE THREW AT IT AND MORE.”
JAMIE CHRISTIE - MANAGING DIRECTOR, LIFEPLAN
4 5
TABLET BASED SALES APP
Lifeplan had been using FuseMetrix ERP within their business for CRM, accounts and production planning for many years. Due to the nature of the pharmaceutical industry, full batch tracking has always been a key requirement at Lifeplan. As with many companies, Lifeplan sell not only to retailers, but also have a direct sales stream. FuseMetrix manages both trade sales and e-commerce sales coming in from their web shop. To assist with their growth plan they wanted to enable their sales team to view up to date stock levels, and place orders into the system while out at customer sites. A tablet app was created that synchronises stock values to the live system, and provides a quick tool for placing orders, direct from the tablet to the core system. The result, orders have increased and customers are provided with a faster lead time. The sales team are in control and are able to manage their accounts better. Head office are able to have faster information available to them, ensuring production is meeting the demands of customers. Because the app is local to the tablet they are not dependent upon an internet connection, only needing it when they want to synchronise.
Manufacturing
Smartphone
and tablet
sales app
Project
management
6 7
Got us
FLYING
“WE WANTED A SYSTEM THAT COULD WORK
THROUGHOUT THE ORGANISATION, NOT
JUST ONE ELEMENT OF IT.”
SIMON WARD - CEO, AIRKIX
6 77
BOOKING AND
RESERVATION SYSTEM
Airkix operate indoor skydiving centres in the UK and managing tens of thousands of visitors each year. This requires a system that is scalable and can be replicated when new sites are built. Real time availability is pushed through to the company website and is also available to the customer service centre, where telephone bookings are taken. From this initial booking, through to the checking in process via a digitally signed waiver, to the production of customer photos and videos, the operation has to be fast and reliable. Airkix have been using FuseMetrix, to do this for many years now, managing the entire customer experience, and operating a successful and growing business.
Intelligent and trackable marketing, based on secure data maintained within FuseMetrix is made possible through automated emails and scheduled e-marketing campaigns, without the need to use external software. Access to live information allows for timely yield management. Access to KPI dashboards, reports and up to date information is available at any time of day, from anywhere.
Bookings and
reservations
Photographic
and video
management
Accounts
and CRM
8 9
Got us
PERFORMING
“WE COULD HAVE SPENT £500 FOR AN OFF
THE SHELF SYSTEM WHICH WOULD HAVE
ONLY DELIVERED 40% OF WHAT WE WANTED
TO ACHIEVE, OR SPEND £80K ON A BESPOKE
SOLUTION. FUSEMETRIX DELIVERS 100%
OF WHAT WE NEED AT A FRACTION OF THE COST.”
MARILLION
8 99
E-COMMERCE SOLUTION
You need vision when your product is an art form and your goal customer satisfaction, and traditional routes to market are disappearing fast. That’s exactly what Lucy Jordache, the head of Racket Records and the force behind acclaimed rock band Marillion, possesses.
Engaging with their fan base directly in a way where the fan was in control was the number one objective. In many ways this was consistent with any organisation embarking on their Customer Relationship Management programme. With a dedicated customer area, allowing fans, and fan clubs, to update records and track purchases, the control was passed back to the customer.
FuseMetrix allowed greater analysis of the fan base, which in turn shaped future promotional activity. The fans are more satisfied, resulting in the number of daily emails they send querying their orders down by 83%. What previously could take up to two weeks for the small team to distribute to the fan base can now ship within the same day of ordering, and in some cases the same hour. With such great customer insight, Marillion possess the systems to strengthen the loyalty of their global fans, whilst ensuring they retain a lean and more efficient team behind the scenes.
marketing
CRM
management
Stock
control
10 11
Got us
WINNING
“OUR ABILITY TO GIVE CLIENTS A DIFFERENT
EXPERIENCE TO OUR COMPETITORS IS KEY.
OUR ACTIVITIES ARE TRANSPARENT AND THE
CLIENT IS ABLE TO ACT UPON OUR RESULTS FAST.”
MATT MARKWORT - MANAGING DIRECTOR, OPTIMISE TELEMARKETING
10 1111
CRM AND KPI MANAGEMENT
As a telemarketing company specialising in international business development. Optimise know how to
differentiate themselves. Recording the outcome of calls within FuseMetrix allows them to track how well they are doing for their clients, and how to get the best return on investment for them. By providing access to a web portal, clients are also able to see live KPIs for calls being made, and instantly download generated leads.
Clients using FuseMetrix are also able to give Optimise agents a restricted view of data, and allow them to provide direct updates, thereby keeping the database fully up to date.
By nature Optimise need to flex their headcount, and the monthly FuseMetrix licensing model supports this. By being transparent, Optimise has won new business. And, combined with great results, it helps retain their clients.
Bookings and
reservations
CRM
management
Project
management
12
From a proven core,
the strength and flexibility
to grow your business
29 Furzton Lakeside Furzton Milton Keynes MK4 1GA Freephone: 0800 043 50 40 International enquiries: +44 (0) 1908 522444 Email: [email protected]
