Domestic Students Guide

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CRICOS Provider No. 02528G

Domestic

Students

Guide

(2)

Index

Our students

Student Benefits

Our Programs

Skills Sets

Short Courses

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Welcome

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Who are

Our

Students?

• School Students

• Job Seekers

• Employed

• Mature Age Students

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Level 2, 90 - 112 Queen Street Mall, Brisbane QLD 4000 Australia - www.vivacollege.com Tel : (07) 3012 8269 Fax : (07) 3012 8268 [email protected]

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www.facebook.com/vivacollegebrisbane

VET

in

Schools

Business

• Certificate II in Skills for Work and Vocational Pathways

FSK20113

• Certificate II in Customer Contact

BSB20211

• Certificate II in Business

BSB20112

• Certificate III in Business Administration

BSB30412

• Certificate IV in Business

BSB40212

• Diploma of Business

BSB50207

• Advanced Diploma of Management

BSB60407

Tourism

• Certificate II in Tourism

SIT20112

• Certificate III in Tourism

SIT30112

Recommendation for Study and Career Path

Year 10

Certificate II or III Qualifications

Year 11

Certificate IV Qualification

Year 12

Diploma (Improve your chances of admission into University degree)

Trade

• Certificate IV in International Trade

BSB41107

• Diploma of International Business

BSB50807



Year 10



Year 11



Year 12

• Study part time around your school work

• In school instruction

• Face to face student/teacher support

• Online learning through our Moodle site

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Why study a course in the Vocational

Education and Training Sector?

• To be job ready

• Practical Skills

• As a Pathway to University

• Assistance Career Progression

• 4,6 and 12 week internships

Viva College

Guide for Job Seekers

Why Viva?

• Friendly, relaxed atmosphere

• Professional caring staff who will help

you meet your career goals

• Conveniently located in the bustling

heart of Brisbane on Queen Street Mall

with bus, train and ferry terminals all

within walking distance

• 23 spacious classrooms, a library,

student lunchroom, over 100

computers and free WiFi on campus

• Face to Face or online training

• Government Funding available

Level 2, 90 - 112 Queen Street, Brisbane QLD 4000

Ph: (07) 3012 8269 • [email protected]

www.vivacollege.com

www.facebook.com/vivacollegebrisbane

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Industry

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Viva College is an (RTO) Registered Training Organisation registered with the requisite state and federal registration bodies, and complies with the operating Standards governing the registration of RTOs.Viva College also complies with the Department of Education and ASQA NVR Standards, National Code of Practice for Registration Authorities and Providers of Education

and Training to Overseas Students (The National Code), accredited by NEAS Australia www.neasaustralia.com.au and ACPET (Australian Council for Private Education and Training) © Viva College Pty Ltd 2014

Viva College / Industry Partnership

Viva College and Industry partnering can assist your organisation to design a tailored workforce development plan to suit your departmental and overall organisational objectives. Up- skilling or gap training your staff will aid your reward management, staff retention, learning and development and succession planning initiatives and provide your staff with improved skills to manage ongoing or new projects.

How Viva can assist Industry Organisations

Skills

 Increase capability and willingness of businesses and industries to adapt to change,

 Increase capacity to innovate and respond flexibly to the changing demands of the workplace and job market

 Increased technological embracement and business process innovations to achieve competitive advantage in a global market place,

 Increase workforce with higher level skills,

 Increased skills to build human capital and encourages the growth of high-productivity industries that employ highly skilled workers

Vocational education and trainingwill:

 Contribute to need for skilled and adaptive workforce

 Enable learners to gain qualifications for all types of employment, and

 Teach specific skills to help them in the workplace.

Employment Needs

Viva College is experienced in tailoring training competencies to an organisation’s specific requirements. This means your staff will be developed to improve in their current role competencies and add to their current skill set.

Delivery Flexibility

Delivery is provided either in workplace and can also include a blended learning arrangement

Assessment Procedure

 Assessment analysis of your specific training gaps

 Discuss workforce development needs with staff member, supervisor, manager

 Tailor an individual program and schedule a training plan to fit in employee work routine

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Student

Benefits

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Viva College Job Club

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Get help to secure a job while you study, with expert

assistance from our Job Coordinator.

Learn a range of skills and tips about the hidden job market, how to sell

yourself, how to network and how to find the jobs rather than wait for

them to come to you.

Career Planning

Step by Step Action Planning to map out your career goals and how to get

there

Resume Building

How to maximise the benefits of this document as a representation of your

experience

Interviewing Skills

Practice being the interviewee and interviewer, learn what questions to ask

and how to answer questions in an interview situation

Job Placement Assistance

• Identify possible internships/work experience for you

• Placing you into suitable roles to suit the employer requirements and

your current skills

Access to Internships – Eligibility

• LLN test requirement

• Recommendation by Teacher and Director of Training

• Evidence of consistently high grades and level of understanding

• Completed a Cert III qualification in required business industry

• Undertaken Job Club Activities including (resume, interviewing, career

planning)

Viva College Job Club Policy Statement:

Viva College will assist as much as possible in your search for employment,

however we do not guarantee that we will be able to place you into an

employment.

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Internships

with

Industry Organisations

Internship Benefits

For Students

We aim to assist our current and future

youth with the entire career life cycle,

commencing with qualification and

work experience. Industry partnerships

will provide students with practical

work experience as well as flexibility and

networks to assist their future career

development needs.

In partnership with host companies,

interns are provided with a way to

reciprocate the goodwill by investing

time and skills learned to the benefit

of their host companies.

What our students will gain

from our host organisations:

• A supervisor or mentor from within the

company to oversee the intern

• A detailed description of required tasks in

a supportive administrative environment

• An induction for the intern prior to the

internship including Workplace Health &

Safety

• Provide an appropriate and supportive

learning environment for the intern

• Provide a reference for the intern at the end

of the internship

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Internships:

Student Eligibility

• LLN test requirement

• Recommendation by Teacher and Director of

Training

• Evidence of consistently high grades and level

of understanding

• Completed a Certificate III qualification in

required business industry

• Undertaken Job Club Activities including:

resume, interviewing, career planning

Level 2, 90 - 112 Queen Street Mall, Brisbane QLD 4000 Australia - www.vivacollege.com

Tel : (07) 3012 8269 Fax : (07) 3012 8268 [email protected]

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Level 2, 90 - 112 Queen Street Mall, Brisbane QLD 4000 • Ph: +61 (0)7 3012 8269 • [email protected] • www.vivacollege.com

Purpose

Viva College is a professional medium-sized college which offers a variety of business courses at Certificate, Diploma and Advanced Diploma levels in a range of industry areas including Customer Service, Retail,

Tourism and Business. Since 2004, Viva College has been committed to providing students with a tailored and personal level of service in a supportive environment aiming to fulfil students’ academic and career goals and ambitions. Viva College is now looking to extend this level of service and support to students by providing an Internship Program, however we are seeking host organisations to make this is a successful venture.

Viva College

Internship

Program

Internship Benefits

For Students

We aim to assist our current and future youth with the entire career life cycle, commencing with qualification and work experience. Industry partnerships will provide students with practical work experience as well as flexibility and networks to assist their future career development needs. In partnership with host companies, interns are provided with a way to reciprocate the goodwill by investing time and skills learned to the benefit of their host companies.

For Host Organisations

Industry Internships providers benefit by providing Australia’s youth with a free work placement in a professional environment where they can learn valuable and current skills and knowledge to assist them with their future employment goals. Other benefits include:

The opportunity to give a potential recruit a trial without obligation

• Having a pool of potential recruits with awareness of workplace culture

• No direct costs for partnering with Viva College and accepting an intern into your organisation

• More support and assistance for your company whenever needed

• An injection of new ideas, concepts and enthusiasm

• Increased community awareness of your business/organisation

• Staff development opportunities that arise from employees mentoring students

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Our

Programs

Foundation Courses

English for Industry

(Non accredited)

FSK20113

Certificate II in Skills for Work and

Vocational Pathways*

Business Courses

BSB20112

Certificate II in Business

*

BSB20211

Certificate II in Customer Contact

BSB30412

Certificate III in Business Administration

*

BSB40212

Certificate IV in Business

BSB41107

Certificate IV in International Trade

BSB50207

Diploma of Business

BSB50807

Diploma of International Business

BSB60407

Advanced Diploma of Managemen

t

Tourism Courses

SIT20112

Certificate II in Tourism

*

SIT30112

Certificate III in Tourism

*

(Galileo Training)

Government

Funded

*

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English

Language Skills

for

Industry

Do your employees under-achieve simply

because their workplace English skills are not

good enough?

Viva College is at the forefront of designing and

delivering English skills training programs that

target industry needs.

Our courses show results where it counts… in the

workplace.

Our trainers are experienced English language

teachers and also have extensive hands-on

business experience in a range of industries.

Improve Employee Performance

Level 2, 90 - 112 Queen Street Mall, Brisbane QLD 4000 Australia

www.vivacollege.com/industry/english-for-industry/

Tailored programs to match your

company’s needs

Benefits of training with us:

Confidence in Communication

Improve speaking, listening, reading and writing skills needed in the workplace.

Vocabulary

Understand and be able to use your industry’s own particular vocabulary and jargon.

Presentation

Improve business presentation skills, speaking and writing with confidence.

Email and Letters

Learn to write effective email communication and style.

Team Work

Improve ability to work effectively in a team through better communication for problem-solving, sharing information, building relationships, negotiation and making decisions.

Workplace Culture

Be able to work well in your corporate and industry workplace culture.

Contact us now at (07) 3012 8269 or

[email protected] for a

FREE consultation and let our team

address your business needs!

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This qualification is designed for individuals who require further

foundation skills development to prepare for workforce entry or

vocational training pathways.

It is suitable for individuals who require:

• A pathway to employment or vocational training

• Reading, writing, numeracy, oral communication and learning skills at Australian core skills framework (ACSF) Level 3

• Entry level digital literacy and employability skills • A vocational training and employment plan

COURSE DESCRIPTION

• 14 units (8 core 6 electives)

• Selected online assessment and support materials (Moodle) • Recognition of prior learning (RPL) or Course Credit available

WHY STUDY CERTIFICATE II IN SKILLS FOR WORK AND VOCATIONAL

PATHWAYS AT VIVA COLLEGE?

• Flexible timetable and multiple start dates • Study around your part-time work

• Taught by work class, dedicated and highly qualified ELICOS trainers • Multicultural environment

DELIVERY MODE

• Face to face

• Online (Domestic Students only)

ENTRY REQUIREMENTS

(Domestic Students)

• Successful completion of year 10 (or equivalent) • Language Literacy and Numeracy test

(International Students)

• Successful completion of 4 weeks of Intermediate at Viva,or • IELTS 4.5 (no band <4.0), or

• Level placement test

COURSE LENGTH

22 weeks: 4 terms of 5 weeks + 2 weeks of holidays

Certificate II in Skills for Work and

Vocational Pathways

FSK20113- CRICOS Code 084568J

English entry level

Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner

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UNITS OF STUDY

(Certificate II in Skills for Work and Voactional Pathways has rolling starts - this means students may enter the course at the start of any block).

Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students PATHWAYS INFORMATION

Completion of this course provides credit towards a number of qualifications. Visit our Pathways webpage for more information:

www.vivacollege.com/about-us/pathway-partners/

Certificate II in Skills for Work and

Vocational Pathways

FSK20113- CRICOS Code 084568J

FSKDIG03 Use digital technology for routine workplace tasks FSKLRG09 Use strategies to respond to routine workplace problems FSKLRG11 Use routine strategies for work-related learning

FSKNUM14 Calculate with whole numbers and familiar fractions, decimals and percentages for work FSKNUM15 Estimate, measure and calculate routine metric measurements for work

FSKOCM07 Interact effectively with others at work

FSKRDG10 Read and respond to routine workplace information FSKWTG09 Write routine workplace texts

HCHN Participate in a Casual Conversation HCFL Build Topic Vocabulary

BSBCUS201B Deliver a Service to Customers BSBINN201A Contribute to Workplace Innovation

HCGS Develop a simple understanding of studying in Australia BSBCMM201A Communicate in the workplace

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The Certificate II in Business is a nationally recognised certificate that

covers business areas such as customer service, business administration

and finance. With a very flexible timetable it gives you the opportunity to

study and work at the same time while acquiring a valuable education.

COURSE DESCRIPTION

• 20 hours per week study options

(6 hours core units, 14 hours of workshops/study skills)

• Lessons and assessments designed to train students in workplace ready skills

• Selected online assessment and support materials (Moodle)

• Recognition of prior learning (RPL)

EMPLOYMENT OPPORTUNITIES

• Data entry operator

• Office Junior

• Receptionist/Administration Assistant

WHY STUDY CERTIFICATE II IN BUSINESS AT VIVA COLLEGE?

• Flexible timetable and multiple start dates

• Study around your part-time work

• Taught by dedicated and highly qualified trainers

• Pathways to Universities

• Multicultural environment

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

• Successful completion of 4 weeks of Intermediate at Viva, or

• IELTS 5.0 (no band <4.5), or

COURSE LENGTH

Certificate II in Business

Day and Night

BSB20112 -

CRICOS Code 081840M

Start Dates

-

Face to Face

2014

6 Jan 3 Feb 3 Mar

31 Mar 5 May 2 Jun 30 Jun 28 Jul 1 Sep 29 Sep 27 Oct 24 Nov

2015

5 Jan 2 Feb 2 Mar

30 Mar 4 May 1 Jun 29 Jun 27 Jul 31 Aug 28 Sep 26 Oct 23 Nov

Online delivery: weekly intakes

English entry level

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(Cert II in Business has rolling starts - this means students may enter the course at the start of any block.)

PATHWAYS INFORMATION

1 Successful completion of the Viva Cert II in Customer Contact will earn you credit in these units. 2 Successful completion of these units will be credited towards the Viva Cert II in Customer Contact. 3 Successful completion of these units will be credited towards the Viva Cert III in Business Administration.

TERM 1

Business Technology

BSBWOR204A Use business technology

BSBINM201A Process and maintain workplace information

Diversity BSBDIV301A3 Work effectively with diversity

TERM 2

Communicate

BSBWOR203A Work effectively with others

BSBCMM201A Communicate in the workplace

TERM 3

Innovation BSBINN201A4 Contribute to workplace innovation

WHS BSBWHS201A1,2,3 Contribute to health and safety of self and others

TERM 4

Daily Financial Records FNSICGEN305B Maintain daily financial/ business records

Work Effectively in Business

BSBIND201A Work effectively in a business environment

BSBWOR202A Organise and complete daily work practices

TERM 5

Deliver a Service BSBCUS201B2,3 Deliver a service to customers

Sustainable Environment BSBSUS201A Participate in environmentally sustainable work practices

SAMPLE TIMETABLE -

Face to Face

Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

Certificate II in Business

Day and Night

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V V

The Certificate II in Customer Contact is a nationally recognised

certificate that covers essential skills in a customer service or a call centre

environment. With a very flexible timetable it gives you the opportunity to

study and work at the same time while acquiring a valuable education.

COURSE DESCRIPTION

EMPLOYMENT OPPORTUNITIES

• Call or contact centre agent

• Customer services representative

• Telesales representative

WHY STUDY CERTIFICATE II IN CUSTOMER CONTACT AT VIVA COLLEGE?

• Job club and Internship opportunities

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

22 weeks : 5 terms of 4 weeks + 2 weeks of holidays

Certificate II in Customer Contact

Day

BSB20211 - CRICOS Code 077495B

Start Dates

-

Face to Face

2014

6 Jan 3 Feb 3 Mar

2015

5 Jan 2 Feb 2 Mar

English entry level

(20)

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SAMPLE TIMETABLE -

Face to face

(Certificate II in Customer Contact has rolling starts - this means students may enter the course at the start of any block)

1 _{Successful completion of the Viva Cert II in Business will earn you credit in these units.} 2 _{Successful completion of these units will be credited towards the Viva Cert II in Business.}

3 _{Successful completion of these units will be credited towards the Viva Cert III in Business Administration.}

TERM 1

Make

Recommendations

BSBPRO301A Recommend products and services

FNSICSAM301B Identify opportunities for cross selling products and service

TERM 2

Customer Service BSBCUS301B4 Deliver and monitor a service to customers

TERM 3

Communicate with Customers

BSBCMM301A Process customer complaints

BSBCMM201A Communicate in the workplace

Customer Service BSBCUS201B1 Deliver a service to customers

TERM 4

Prepare for Work BSBCCO205A Prepare for work in a customer contact environment

WHS BSBWHS201A1,2,3 Contribute to health and safety of self and others

TERM 5

Conduct Customer Contact BSBCCO203A Conduct customer contact

Certificate II in Customer Contact

Day

(21)

RSA

CERTIFICATE INCLUDED

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The Certificate II in Tourism is a nationally recognised certificate that

covers skills needed in the tourism industry or related industries. With a

very flexible timetable it gives you the opportunity to study and work at

the same time while acquiring a valuable education.

COURSE DESCRIPTION

EMPLOYMENT OPPORTUNITIES

• Office assistant for a tour operator

• Receptionist or office assistant for a travel agency

• Tourism and travel advisor

WHY STUDY CERTIFICATE II IN TOURISM AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

22 weeks : 4 terms of 4 weeks , 1 term of 3 weeks + 3 weeks of holidays

Certificate II in Tourism

Day

and Night

SIT20112 - CRICOS Code 081841K

Start Dates

-

Face to Face

2014

6 Jan 3 Feb 3 Mar

2015

5 Jan 2 Feb 2 Mar

English entry level

(22)

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SAMPLE TIMETABLE -

Face to Face

(Cert II in Tourism has rolling starts - this means students may enter the course at the start of any block).

1

Successful completion of these units will be credited towards the Viva Cert II in Business.

2

Successful completion of these units will be credited towards the Viva Cert II in Customer Contact.

3

Successful completion of these units will be credited towards the Viva Cert III in Business Administration

TERM 1

Reservations SITTTSL305 Process reservations

TERM 2

Introduction to Tourism SITTIND201 Source and use information on the tourism and travel industry Australian Tourism SITTTSL302 Provide advice on Australian destinations

TERM 3

Diversity

SITXCOM201 Work in a socially diverse environment

BSBDIV301A1 Work effectively with diversity WHS SITXWHS101 Participate in safe work practice

TERM 4

Responsible Service of Alcohol

(RSA) SITHFAB201 Provide responsible service of alcohol Customer Service

SITXCCS202 Interact with customers

BSBCUS2011,2 Deliver a service to customers

TERM 5

Present information on products and services

SIRXSLS002A Advise on products and services

SITXCOM101 Source and present information

Certificate II in Tourism

Day

and Night

SIT20112 - CRICOS Code 081841K

(23)

English entry level

V V

The Certificate III in Business Administration is a nationally recognised

certificate that covers areas of business administration such as Australian

policies, procedures and legislation, marketing, customer service and

accounting.

COURSE DESCRIPTION

EMPLOYMENT OPPORTUNITIES

• Accounts Receivable or Payable Clerk

• Junior Personal Assistant

• Receptionist/Office Administrator

WHY STUDY CERTIFICATE III IN BUSINESS AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

• Successful completion of 4 weeks of Upper-intermediate at Viva, or

• IELTS 5.5 (no band <5), or

COURSE LENGTH

Certificate III in Business Administration

Day

BSB30412 - CRICOS Code 081839D

Start Dates

-

Face to Face

2014

6 Jan 3 Mar 5 May

30 Jun 1 Sep 27 Oct

2015

5 Jan 2 Mar 4 May

29 Jun 31 Aug 26 Oct

(24)

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SAMPLE TIMETABLE -

Face to Face

TERM 1

Basic Accounts

BSBFIA303A Process accounts payable and receivable

BSBFIA304A Maintain a general ledger

WHS BSBWHS201A1,2 Contribute to health and safety of self and others

Presentations BSBITU302B Create electronic presentations

TERM 2

Text Documents

BSBITU303A Design and produce text documents

BSBWRT301A Write simple documents

BSBITU307A Develop keyboarding speed and accuracy

Customer Service BSBCUS301B2 Deliver and monitor a service to customers

Marketing BSBMKG414B3 Undertake marketing activities

TERM 3

Spreadsheets BSBITU304A3 Produce spreadsheets

Process Payroll BSBFIA302A3 Process payroll

Innovation BSBINN201A1 Contribute to workplace innovation

Diversity BSBDIV301A1 Work effectively with diversity

(Cert III in Business Administration has rolling starts - this means students may enter the course at the start of any block.)

1

Successful completion of the Viva Cert II in Business will earn you credit in these units.

2

Successful completion of the Viva Cert II in Customer Contact will earn you credit in these units.

3

Successful completion of these units will be credited towards the Viva Cert IV in Business

Certificate III in Business Administration

Day

BSB30412 - CRICOS Code 081839D

(25)

RSA

CERTIFICATE INCLUDED

Galileo

Booking

Training

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This qualification reflects the role of individuals who use a range of

well-developed tourism service, sales or operational skills. They use discretion

and judgement and have a sound knowledge of industry operations.

They work with some independence and under limited supervision and

may provide operational advice and support to team members.

COURSE DESCRIPTION

• GALILEO booking system training

• Lessons and assessments designed to teach students workplace ready skills

• Recognition of prior learning (RPL) or Course Credit available

EXAMPLE EMPLOYMENT OPPORTUNITIES

• Tour operator

• Visitor Information attendant

• Tourism and Retail sales

WHY STUDY CERTIFICATE III IN TOURISM AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

Certificate III in Tourism

(Retail Sales)

SIT30112- CRICOS Code 084567K

English entry level

(26)

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UNITS OF STUDY

(Certificate III in Tourism has rolling starts - this means students may enter the course at the start of any block).

SITTTSL301 Provide advice on international destinations

SITTTSL303 Sell Tourism products and services

SITTTSL304 Prepare Quotations

SITTTSL305 Process reservations

SITTTSL306 Book Supplier services

SITXCCS201 Provide visitor information

SITXCCS101 Provide information and assistance

SITXCCS303 Provide service to customers

SITTIND201 Source and use information on the tourism and travel industry

SITXCOM201 Show social and cultural sensitivity

SITXCRI401 Participate in safe work practices

SITXWHS101 Respond to a customer in crisis

SITTTSL308 Use a computerised reservations or operations system

SITTTSL202 Access and interpret product information

SITTTSL201 Operate an online information system

Certificate III in Tourism

(Retail Sales)

(27)

English entry level

V V

Certificate IV in Business

Day

BSB40212- CRICOS Code 081838E

The Certificate IV in Business is a nationally recognised certificate that

covers areas of business such as marketing, payroll, budgeting, project

management, human resources as well as workplace policies and

procedures.

COURSE DESCRIPTION

EMPLOYMENT OPPORTUNITIES

• Accounts Clerk/Receptionist

• Customer Service Advisor

• Junior Personal Assistant

WHY STUDY CERTIFICATE IV IN BUSINESS AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

Start Dates

-

Face to Face

2014

6 Jan 3 Mar 5 May

30 Jun 1 Sep 27 Oct

2015

5 Jan 2 Mar 4 May

29 Jun 31 Aug 26 Oct

(28)

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SAMPLE TIMETABLE -

Face to Face

TERM 1

Human Resources BSBHRM405A Support the recruitment, selection and induction of staff

WHS BSBWHS401A Implement and monitor WHS policies, procedures and programs to _{meet legislative requirements}

Presentations BSBCMM401A Make a presentation

TERM 2

Payroll BSBFIA302A1 Process payroll

Spreadsheets BSBITU402A1 Develop and use complex spreadsheets

Budgeting FNSACC402A Prepare operational budgets

TERM 3

Marketing BSBMKG414A1 Undertake marketing activities

Project Management BSBPMG522A2 _{Undertake project work}

Research Skills

BSBWRT401A Write complex documents

BSBRES401A Analyse and present research information

1 Successful completion of the Viva Cert III in Business Administration will earn you credit in these units. 2 Successful completion of these units will be credited towards the Viva Diploma of Business.

Certificate IV in Business

Day

BSB40212- CRICOS Code 081838E

(29)

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This qualification reflects the role of individuals who use well-developed international trade skills and a broad knowledge base in a wide variety of international trade contexts. They apply solutions to a defined range of

unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to a more senior international trade/business practitioner.

COURSE DESCRIPTION

• 1 core unit, 9 electives

EXAMPLE EMPLOYMENT OPPORTUNITIES

• Export Customer Service Coordinator,

• Trade Coordinator

• Import/Export Administration

WHY STUDY CERTIFICATE IV IN INTERNATIONAL TRADE AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

Certificate IV in International Trade

BSB41107

English entry level

(30)

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBCMM401A Make a presentation1

BSBREL403A Implement international client relationship strategies

BSBITU302B Create electronic presentations2

BSBMKG45A Research international markets

BSBITU402A Develop and use complex spreadsheets1

BSBMKG414B Undertake marketing activities1

BSBINT405B Apply knowledge of import and export international conventions, laws and finance

BSBRES401A Analyse and present research information1

BSBINT409B Plan for international trade

1 _{Successful completion will earn you 5 credits in BSB40212 Certificate IV in Business}

2_{Successful completion will earn you 1 credit in BSB30412 Certificate III in Business Administration}

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UNITS OF STUDY

(Certificate IV in International Trade has rolling starts - this means students may enter the course at the start of any block).

Certificate IV in International Trade

(31)

V V

The Diploma of Business is a nationally recognised certificate that covers

areas of business such as human resources, marketing and project

management on a pre-academic level.

COURSE DESCRIPTION

EMPLOYMENT OPPORTUNITIES

• Executive Officer

• Program Consultant

• Business Manager

WHY STUDY DIPLOMA OF BUSINESS AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

Diploma of Business

Day

BSB50207 - CRICOS Code 074101E

Start Dates

-

Face to Face

2014

6 Jan 3 Mar 5 May

30 Jun 1 Sep 27 Oct

2015

5 Jan 2 Mar 4 May

29 Jun 31 Aug 26 Oct

(32)

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SAMPLE TIMETABLE -

Face to Face

(Diploma of Business has rolling starts - this means students may enter the course at the start of any block.)

1

Successful completion of the Viva Cert IV in Business will earn you credit in these units.

TERM 1

Human Resources

BSBHRM405A1 _{Support the recruitment, selection and induction of staff}

BSBHRM501B Manage human resource services

BSBWOR501B Manage personal work priorities and professional development

TERM 2

Project Management BSBPMG522A1 _{Undertake project work}

Manage Conferences BSBADM503B Manage conferences

TERM 3

Marketing

BSBMKG501B Identify and evaluate marketing opportunities

BSBMKG502B Establish and adjust the marketing mix

BSBADV507B Develop a media plan

Diploma of Business

Day

BSB50207 - CRICOS Code 074101E

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This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership

COURSE DESCRIPTION

EXAMPLE EMPLOYMENT OPPORTUNITIES

• Area Manager

• Department Manager

• Regional Manager

WHY STUDY ADVANCED DIPLOMA OF MANAGEMENT AT VIVA COLLEGE?

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

52 weeks : 4 terms of 11 weeks + 8 weeks of holidays

Advanced Diploma of Management

BSB60407 - CRICOS Code 084566M

English entry level

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BSBFIM601A Manage Finances

BSBRSK501B Manage Risk

BSBHRM501B Manage Human Resources Services

BSBMGT605B Provide Leadership Across the Organisation (CORE)

BSBINN601B Manage Organisational Change (CORE)

BSBMKG609A Develop a Marketing Plan

BSBMGT616A Develop and Implement Strategic Plans (CORE)

BSBMGT617A Develop and Implement a Business Plan

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UNITS OF STUDY

(Advanced Diploma of Management has rolling starts - this means students may enter the course at the start of any block).

Advanced Diploma of Management

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English entry level

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This qualification reflects the role of individuals who possess a sound

theoretical knowledge base in international business management and

demonstrate a range of managerial skills to ensure that international

business activities are conducted effectively in an organisation or

business area. Typically they would have responsibility for the work of

other staff and lead teams in conducting international business activities.

COURSE DESCRIPTION

• 8 electives

EXAMPLE EMPLOYMENT OPPORTUNITIES

• Export manager

• Import manager

• Trade manager

WHY STUDY DIPLOMA OF INTERNATIONAL BUSINESS AT VIVA COLLEGE?

• Pathways to University

DELIVERY MODE

• Face to face

ENTRY REQUIREMENTS

COURSE LENGTH

Diploma of International Business

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UNITS OF STUDY

Diploma of International Business has rolling starts - this means students may enter the course at the start of any block.)

1_{Successful completion will earn you 1 credit in BSB40212 Certificate IV in Business.} 2_{Successful completion will earn you 1 credit in BSB50207 Diploma of Business}

Diploma of International Business

BSB50807

BSBPMG522A Undertake project work2

BSBFIA501A Report on finances related to international business

BSBMKG45A Research international markets

BSBRES401A Analyse and present research information1

BSBMKG511A Analyse data from international markets

BSBMKG513A Promote products and services to international markets

BSBMKG517A Analyse consumer behaviour for specific international markets

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Customer Contact Skills Set

BSB07 Basic Contact Centre Operations Skill Set

UNITS

BSBWHS201A Contribute to health and safety of self and others

BSBCCO205A Prepare for work in a customer contact environment

BSBCCO203A Conduct customer contact

BSBITU101A Operate a personal computer

Pathways Information

These units of competency provide credit towards a range of qualifications, including: BSB20211 Certificate II in Customer Contact

BSB30211 Certificate III in Customer Contact

Target Group

This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills.

Business Management Skills Set

BSB07 Key Management Skill Set

UNITS

BSBMGT401A Show Leadership in the workplace

BSBMGT402A Implement operational plan

BSBWOR402A Promote team effectiveness

These units provide credit towards a range of qualifications, including: BSB40207 Certificate IV in Business

BSB50207 Diploma of Business

Target Group

This skill set is for people newly promoted to the position of supervisor, leading hand or team leader.

Human Resources Skills Set

BSBSS00026 Workforce Development Implementation Skill Set

UNITS

BSBMGT615A Contribute to organisation development

BSBLED501A Develop a workplace learning environment

BSBHRM602B Manage human resources strategic planning

These units provide credit towards a range of qualifications, including : BSB40207 Certificate IV in Business

BSB50207 Diploma of Business

BSB40407 Certificate IV in Small Business management BSB50613 Diploma of Human Resources Management

Target Group

Small business owners/operators or someone who has responsibility for developing and skilling that workforce. The skill set is also suitable for individuals working in a medium to large organisation and skills development officers working in an industry sector.

Skills Sets - Business

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RSA Skills Set

SITHFAB201 Provide Responsible Service of Alcohol

This unit of competency from the SIT12 Tourism, Travel and Hospitality Training Package provides the skills and knowledge for individuals to responsibly sell or serve alcohol. It meets the prescribed certification requirements, under each Australian State and Territory liquor licensing law, for those involved in the sale or service of alcohol.

UNITS

SITHFAB201 Provide Responsible Service of Alcohol

Achievement of this unit provides credit towards a number of hospitality qualifications.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement.

Target Group

Personnel involved in the sale, service and promotional service of alcohol in licensed premises. It also applies to security staff who monitor patron behaviour and to the licensee who is ultimately responsible for RSA management.

Customer Service (Tourism) Skills Set

SITSS00009 Customer Service Skill Set

UNITS

SITXCOM201 Show social and cultural sensitivity

Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Target Group

Tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis

Visitor Information Services Skills Set

SITSS00027 Visitor Information Service Skill Set

UNITS

SITTIND201 Source and use information on the tourism and travel industry

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITXCCS201 Provide visitor information

Achievement of these units provides credit towards: SIT30112 Certificate III in Tourism

No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement.

Target Group

Officers within visitor information centres who provide visitor information on the local area.

Skills Sets - Tourism

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Short Courses

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RSA - Provide Responsible Service of Alcohol

Face to Face and online (Saturday 9am to 4pm) $99 or $22 online

Required to legally serve alcohol in Queensland and understand the required industry standards – Accredited Course

MYOB (3 sessions required)

Face to Face (Saturday 9am to 4pm) $250 for 3 session

Account software instruction for business owners, bookkeepers or accounting staff

Social Media Entrepreneurship

Face to Face (Saturday 9am to 4pm) $99

Learn transformative technologies for selling, marketing, blogging, branding, promoting

JUKU

Face to Face (Evening 5pm to 9pm) $99

Assistance with reading, writing, speaking in preparation for the IELTS exam

Business Start Up

Learn the fundamentals of starting a business including the business plan, HR, regulation, IT and accounts

Microsoft Office

Learn the fundamentals of Word, Excel, Powerpoint, Access required to run your business to improve your studies

Mastering Time Management

Learn tools and techniques to organise, prioritise and manage your daily tasks more efficiently and effectively to achieve results

Public Speaking

Learn the fundamentals, strategies, tips and tricks to master this art and add a dynamic element to your approach

Doing Business the Japanese Way

Face to Face (Evening 5pm to 9pm) $99

Learn Japanese work ethics, standards and protocols in business

Professional

Development

Short Courses

Level 2, 90 - 112 Queen Street, Brisbane QLD 4000 • Ph: (07) 3012 8269 • [email protected] • www.vivacollege.com

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RSA

Certificate

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Course outline

• Sell or serve alcohol responsibly

• Assist customers to drink within appropriate

limits

• Assess alcohol affected customers and identify

customers to whom sale or service must be

refused

• Refuse to provide alcohol

Note:

Any materials / resources will be provided on the day

What to bring

Notepad, pen

May bring laptop / tablet

One form of original photo ID on the day of the

course (Passport, Australian Driver’s License or

Proof of Age Card

Entry Requirements

• Must be at least 16 years old (Certificate only

valid at 18yrs old)

• A reasonable understanding of English

Location

Viva College

Level 2, 90 – 112 Queen Street Mall

Brisbane QLD

Date

To be advised 1-2 weeks in advance

Courses are run either evening or Saturday

Time

1 Day

Evening (weekday) 5pm – 9pm

Saturday 9am – 4pm (lunch break)

Certification

SITHFAB009A RSA Certificate

Level 2, 90 - 112 Queen Street, Brisbane QLD 4000 • Ph: (07) 3012 8269 • [email protected] • www.vivacollege.com

Accredited -

RTO no. 31235

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3 sessions required

MYOB

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Course outline

• MYOB overview and orientation

• Create a new company

• Chart of accounts

• Opening balances

• The card file

• Working with purchases and sales

• Reports

• Payments and reconciliation

• Payroll

• Backup

Note:

Any materials / resources will be provided on the day

What to bring

Notepad and pen

May bring laptop / tablet

Location

Viva College

Level 2, 90 – 112 Queen Street Mall

Brisbane QLD

Date

To be advised 1-2 weeks in advance

Courses are run either evening or Saturday

Time

3 Days

Evening (weekday) 5pm – 9pm

Saturday 9am – 4pm (lunch break)

Certification

Certificate of completion

(44)

‘Juku’ Course

IELTS Preparation

Assisting you in preparation for your IELTS exam

V

Course outline

• Speaking

• Writing

• Reading

• Listening

Note:

Any materials / resources will be provided on the day

What to bring

Notepad and pen

May bring laptop / tablet

Location

Viva College

Level 2, 90 – 112 Queen Street Mall

Brisbane QLD

Date

To be advised 1-2 weeks in advance

Courses are run either evening or Saturday

Time

1 Day

Evening (weekday) 5pm – 9pm

Certification

Certificate of completion

(45)

Business

Start Up

V

Course outline

• Planning

• Regulation

• Software

• HR

• Accounts and taxation

Note:

Any materials / resources will be provided on the day

What to bring

Notepad and pen

May bring laptop / tablet

Location

Viva College

Level 2, 90 – 112 Queen Street Mall

Brisbane QLD

Date

To be advised 1-2 weeks in advance

Courses are run either evening or Saturday

Time

1 Day

Evening (weekday) 5pm – 9pm

Saturday 9am – 4pm (lunch break)

Certification

Certificate of completion

(46)

Microsoft

Office

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Course outline

The MS Office course covers the use of Word, Excel, Power Point and Access. The usage of each package is dealt with individually but the contents of each will be linked to help demonstrate how all four packages can be used in unison to improve productivity

Word

The Word component covers how to create a document, insert tables and pictures, format text and control appearance of pages in documents. These skills will enable you to produce well organised and effective documents.

Excel

The Excel component will teach you to create spreadsheets with columns and rows, create tables graphs and formulas and help to store and manipulate your electronic data.

Access

The Access component covers creating and using tables, relationships, queries, forms and reports to be more effective in setting up a database and integrating it with the other office applications.

Powerpoint

This PowerPoint course teaches the fundamentals of creating and modifying presentations. It includes text and paragraph formatting, creating slides, displaying a slide show, using shapes, graphics and clipart.

Note:

Any materials / resources will be provided on the day

What to bring

Notepad and pen May bring laptop / tablet

Location

Viva College

Level 2, 90 – 112 Queen Street Mall Brisbane QLD

Date

To be advised 1-2 weeks in advance Courses are run either evening or Saturday

Time

1 Day

Evening (weekday) 5pm – 9pm

Certification

Certificate of completion