Office Procedures – Page 1 ADMINISTRATIVE MEDICAL ASSISTING
Textbook: Administrative Medical Assisting, 7th Edition by Linda L. French & Marilyn T. Fordney Website Activities: StudyWARE Online Practice Software linked to the book.
WEEK CHAPTER OBJECTIVES ASSIGNMENTS &
TESTS 1 Chapter 1
A Career as an Administrative Medical Assistant
o Use Internet to look up key terms and hear
pronunciations. o Prioritize a task list to
practice time management. o Develop a medical practice
survey.
Read pp. 2-23
For pronunciation of key terms, go to:
http://www.Merriam-Webster.com. 2 Chapter 2
The Health Care Environment: Past, present, and Future
o Direct patients to specific hospital departments. o Refer patients to the
correct physician specialist.
o Determine basic skills needed by the
administrative medical assistant.
Read pp. 30-56
**Answer “Review Exam-Style Questions” **Test 3 Chapter 3 Medicolegal and Ethical Responsibilities o Demonstrate proper
procedure to release patient information.
o Complete an authorization form to release medical records. o Compose a letter of withdrawal. o Compare state-specific advance directives. Read pp. 62-102 Use StudyWARE Games **Quiz
**Answer “Review Exam-Style Questions” **Test 4 Chapter 4 The Art of Communication o Demonstrate active listening skills by following guidelines. o Develop skills to communicate with: *Children *Older Adults *Visually Impaired *Speech-impaired patients *Patients who have an impaired level of learning *Anxious patients *Angry patients Read pp. 110-137 Use StudyWARE Games **Quiz
**Answer “Review Exam-Style Questions”
Office Procedures – Page 2 *Patients’ family members and friends
o Communicate with the health care team. o Demonstrate body
language. 5 Chapter 5
Receptionist and the Medical Office Environment
o Demonstrate steps in opening the office.
o Assist patients with in-office registration procedures. o Assist patient in preparing
an application form for a disabled person placard. o Understand how to work at
a computer station and comply with ergonomic standards.
o Know how to prevent and prepare for fires in the workplace.
o Learn how and when to use a fire extinguisher.
o Develop an emergency disaster plan.
o Demonstrate the steps in closing the medical office.
Read pp. 144-182 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test
6 Chapter 6 Telephone Procedures
o Prepare and leave voice mail messages.
o Take messages from an answering service.
o Answer incoming telephone calls.
o Place outgoing telephone calls.
o Screen telephone calls. o Identify and manage
emergency calls.
o Handle a complaint from an angry caller.
Read pp. 190-215 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions” **Test 7 Chapter 7 Appointments o Prepare an appointment sheet.
o Schedule appointments and execute appointment procedures.
o Schedule surgery, complete form, and notify patient. o Schedule an outpatient diagnostic test. Read pp. 222-249 Use StudyWARE Games **Quiz
**Answer “Review Exam-Style Questions”
Office Procedures – Page 3 8 Chapter 8
Filing Procedures
o File using a subject filing system.
o Set up an e-mail filing system.
o Organize a tickler file. o Determine filing units and
indexing order to alphabetically file a patient’s medical record. o Label and color-code
patient charts.
o Prepare, sort, and file documents in patient records.
o Locate a misfiled medical record file folder.
Read pp. 256-285 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test
9 Chapter 9
Medical Records
o Prepare and compile a medical record for a new patient.
o Follow documentation guidelines to record information in a medical record.
o Correct a medical record. o Abstract data from a
medical record.
Read pp. 290-325 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test 10 Chapter 10
Drug and
Prescription Records
o Use a Physician’s Desk Reference on online source to spell and locate drug information.
o Read and interpret a written prescription. o Record medication in a
patient’s chart and on a medication log.
Read pp. 332-358 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test 11 Chapter 11
Written
Correspondence
o Compose, format, key, proofread, and print business correspondence. o Proofread a business
document.
o Transcribe a dictated document.
o Prepare documents for photocopying.
Read pp. 366-394 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
Office Procedures – Page 4 12 Chapter 12
Processing Mail and Telecommunications
o Operate a postage meter machine
o Follow safety guidelines when handling large volumes of mail and suspicious mail pieces. o Open, sort, and annotate
mail.
o Prepare outgoing mail. o Complete Certified Mail
and Return Receipt U.S. Postal Service forms. o Address a business
envelope using U.S. Postal Service regulations.
o Manage office mail. o Compose an e-mail
message.
o Prepare a fax cover sheet and send a fax.
Read pp. 400-433 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test
13 Chapter 13 Fees, Credit, and Collection
o Explain professional fees in an itemized billing statement.
o Perform mathematical functions using a calculator.
o Prepare and post a patient’s account.
o Prepare monthly itemized billing statements.
o Establish a financial agreement with a patient. o Talk collection action,
write off an uncollectible account, then post money from a collection agency. o Trace a skip.
Read pp. 440-473 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test
14 Chapter 14 Banking
o Prepare a deposit slip. o Write a check using proper
format. o Reconcile a bank statement. Read pp. 480-499. Use StudyWARE Games **Quiz
**Answer “Review Exam-Style Questions”
Office Procedures – Page 5 15 Chapter 15
Bookkeeping
o Demonstrate knowledge in posting charges, payments and adjustments.
o Demonstrate replenishing a petty cash fund.
Read pp. 504-523 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions” **Test 18 Chapter 17 Procedural and Diagnostic Coding o Demonstrate knowledge in selecting correct procedure codes.
o Demonstrate knowledge in selecting diagnostic codes. o
Read pp. 582-623 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions” **Test 16 Chapter 18 Office Managerial Responsibilities o Demonstrate how to develop a complaint protocol, set up a staff meeting, and prepare a staff meeting agenda. o Develop and maintain an
employee handbook, office policies manual, and inventory control.
o Know how to prepare order forms and travel expense reports.
Read pp. 632-669 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions” **Test 17 Chapter 19 Financial Management of the Medical Practice
o Demonstrate skills needed to post entries in accounts payable, write checks, and make payroll entries.
Read pp. 676-702 Use StudyWARE Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test 24 Chapter 16
Health Insurance
o Complete the CMS-1500 Health Insurance Claim form using OCR
Read pp. 530-575 Use StudyWARE
Office Procedures – Page 6 Systems and Claim
Submission
guidelines. Games
**Quiz
**Answer “Review Exam-Style Questions”
**Test 29 Chapter 21
Summary and Future Health Care Trends
o Discuss cultural influences that affect health care in the United States. o Name environmental
factors that influence health care.
o Describe how political influences affect health care.
o List government mandates that have been included in health care reform to improve health.
o List four indicators of a populations’ health o Identify goals to improve
health care internationally. o Summarize future job
prospects for medical assistants.
Read pp. 710-717.
Compose a report giving your opinion on what future healthcare trends will impact your job as a medical office assistant and how reforms will be beneficial or detrimental to your personal life.
