220-701

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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test

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QUESTION NO: 1

Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C QUESTION NO: 2

A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS

B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS

Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes?

A. Class A B. Class B C. Class C D. Class D Answer: B QUESTION NO: 4

Which of the following cables allows for the transfer of video and sound? A. VGA

B. S-Video C. DVI

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D. HDMI

Answer: D

QUESTION NO: 5

Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process?

A. Heatsink B. Fan

C. Liquid cooling system D. Thermal compound

Answer: A

QUESTION NO: 6

When determining a customer's specific issue, which of the following is the BEST approach? A. Ask the customer to speak with someone else that may be able to help.

B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain.

D. Ask focused questions that lead the customer with yes or no answers.

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month?

A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A QUESTION NO: 8

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Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L

B. CTRL + ALT + Delete

C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape

Answer: B

QUESTION NO: 9

A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this?

A. Bluetooth card

B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card

Answer: D

QUESTION NO: 10

A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

A. Upgrade the BIOS.

B. Release the LCD cutoff switch. C. Toggle theWiFi switch.

D. Toggle theFn key.

Answer: D

QUESTION NO: 11

A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT?

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B. Establish a probable cause. C. Verify full system operation. D. Question the user.

Answer: C

QUESTION NO: 12

Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications?

A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D Explanation:

Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the

background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

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Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A QUESTION NO: 14

Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition

B. OEM Version C. Recovery CD D. Network Install

Answer: A

QUESTION NO: 15

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C QUESTION NO: 16

A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by:

A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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Answer: A

QUESTION NO: 17

A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following is needed to solve this issue?

A. The PC needs a NLX to ATX adapter. B. The PC needs a 26-to-20 pin ATX adapter. C. The PC needs a 24-to-20 pin ATX adapter. D. The PC needs an AT-to-ATX adapter.

Answer: C

QUESTION NO: 18

Every time the computer starts a technician receives a message saying that the computer case has been opened. Which of the following can be disabled in the BIOS to prevent this message from appearing?

A. Trusted Platform Module (TPM) B. Intrusion detection

C. WiFi Protected Access (WPA) D. Firewall

Answer: B

QUESTION NO: 19

Which of the following media types is MOST affected by the RPM rating? A. SDD B. Flash C. Tape D. HDD Answer: D QUESTION NO: 20

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A technician downloads an updated version of the driver for a sound card in Windows XP. After extracting the driver, how would the technician update the driver?

A. Device Manager> expand 'Sound, video and game controllers'>double click on the name of the sound card> Troubleshoot'

B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver'

D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound, video and game controllers'

Answer: A

QUESTION NO: 21

Which of the following connectors are used for musical equipment? A. DVI B. MIDI C. 6-pin mini-DIN D. HDMI Answer: B QUESTION NO: 22

Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. DSL B. Cable C. Satellite D. Fiber Answer: D QUESTION NO: 23

Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP?

A. System Information

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C. Dr. Watson

D. Program Compatibility Wizard

Answer: C

QUESTION NO: 24

Which of the following IP ranges is Class C? A. 192.0.0.0-223.255.255.255 B. 128.0.0.0-191.255.255.255 C. 1.1.1.1-126.255.255.255 D. 224.0.0.0-255.255.255.0 Answer: A QUESTION NO: 25

In the laser printing process, which of the following is true?

A. A wax-based substance is melted and applied directly to the media. B. Toner is applied to a photoconductor and transferred to the media. C. Heat is applied to heat-sensitive media to create an image.

D. Toner is sprayed to the media.

Answer: B

QUESTION NO: 26

A computer fails POST with 1 long, and 2 short beeps. Which of the following components has MOST likely failed?

A. Sound card B. Power supply C. NIC D. Video card Answer: D Explanation:

IBM BIOS beep codes

Below are IBM BIOS Beep codes that can occur. However, because of the wide variety of models shipping with this BIOS, the beep codes may vary.

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QUESTION NO: 27

Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address?

A. WPA encryption B. MAC filtering C. NAT translation D. SSID broadcasting Answer: B QUESTION NO: 28

Which of the following connector types is used on CAT5e cable? A. RJ-45 B. ST C. RJ-11 D. BNC Answer: A QUESTION NO: 29

A technician is installing Windows Vista onto a new computer locally. Which of the following describes the method the technician would MOST likely use?

A. Floppy B. DVD C. Blu-Ray D. PXE Answer: B QUESTION NO: 30

A technician is repairing a keyboard issue, in which the keys are not typing anything within

document editing software. After questioning the user, the technician discovers that the user was eating lunch while typing the document. The technician comes to the conclusion that liquid was

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spilled onto the keyboard. According to the troubleshooting theory, which of the following would be the NEXT step to follow?

A. Ask the user open-ended questions. B. Make closing notes of the repair.

C. Replace the keyboard with a new keyboard. D. Verify the system functionality.

Answer: C

QUESTION NO: 31

A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which of the following should the technician do FIRST?

A. Check the ink cartridges for proper ink levels. B. Check the toner levels in the printer.

C. Replace the fuser in this printer. D. Update the firmware in the printer.

Answer: A

QUESTION NO: 32

ATX power supplies normally provide which of the following voltages? (Select TWO). A. 3.3 B. 5 C. 6 D. 15 E. 24 Answer: A,B Explanation:

The power distribution specification defined that most of PSU's power should be provided on 5 V and 3.3 V rails, because most of the electronic components (CPU, RAM, chipset, PCI , AGP and ISA cards) used 5 V or 3.3 V for power supply.

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Which of the following devices will allow a technician to use a single set of input devices on several computers?

A. Barcode reader B. Smart card reader C. KVM

D. SCSI

Answer: C

QUESTION NO: 34

The user has just installed a new video game on their computer, when the video game starts the computer crashes. Which of the following should the technician perform FIRST?

A. Update the video driver B. Roll back the video driver C. Run a System Defragmentation D. Perform a System Restore

Answer: A

QUESTION NO: 35

Thermal compound is designed to do which of the following? A. Insulate a component from the friction of theheatsink B. Reduce heat on a component through evaporation

C. Provide for heat transfer from a component to theheatsink D. Quiet any vibration to aheatsink from a fan

Answer: A

QUESTION NO: 36

Which of the following ports need to be turned off on a firewall to block Telnet? A. 21

B. 23 C. 25 D. 80

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Answer: B

QUESTION NO: 37

A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take?

A. Close the document without commenting to the user and proceed with the work. B. Ask the user to close the document so that the work can proceed.

C. Copy the document to a network drive as a backup so that work can proceed.

D. Leave the document open and do not mention it to the user and proceed with the work.

Answer: B

QUESTION NO: 38

Which of the following is a characteristic of a plenum-rated cable? A. Recommended for analog phone lines

B. Flexible PVC outer jacket

C. Recommended for ceiling use only D. Recommended for use in HVAC

Answer: D

QUESTION NO: 39

In the past there has been a series of thefts including laptops with personal information on them. Which of the following is the BEST way to protect the personal information and prevent

unauthorized access to the information in the event that a laptop is stolen? A. Power on password

B. Intrusion detection

C. Complex logon passwords D. Drive lock

Answer: A Explanation:

You can add a Power On password to your computer or laptop for added security. When the system is first turned on it will prompt for the Power On password. Without it the computer will not

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continue to boot.

QUESTION NO: 40

Which of the following connectors uses up to four pairs of wires when crimped? A. RJ-45 B. RJ-11 C. BNC D. LC Answer: A QUESTION NO: 41

A technician is trying to install a previous-generation expansion card into their new laptop.

However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?

A. The card needs to have the compatibility jumpers set before it can be installed into the system. B. The card is a PCI Express card and the laptop supports PCMCIA.

C. The expansion slot needs to be enabled in the BIOS first.

D. The card is a PCMCIA card and the laptop supports PCI Express cards.

Answer: D

QUESTION NO: 42

A computer displays an error upon booting which says 'Operating System Not Found.' It has a USB flash drive, USB printer, and USB webcam installed and connected. Which of the following is MOST likely preventing the machine from booting normally?

A. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup.

B. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. C. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. D. The computer's BIOShas the USB printer below the hard disk in the boot order priority list.

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QUESTION NO: 43

A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue?

A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update.

Answer: C

QUESTION NO: 44

Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B Explanation:

A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port.

Port addresses

Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45

A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase?

A. USB cable B. AC adapter C. PCMCIA card

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Answer: B

QUESTION NO: 46

A user has reported that the PC is not printing. Which of the following should the technician do FIRST?

A. Replace the user's computer with a new one

B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs

D. Reinstall the print drivers on the user's computer

Answer: B

QUESTION NO: 47

After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D QUESTION NO: 49

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Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D QUESTION NO: 50

Which of the following is a best practice when installing multiple new internal devices and several software programs?

A. Update the system BIOS B. Make a backup

C. Boot in to Safe Mode

D. Remove all external devices

Answer: B

QUESTION NO: 51

Which of the following IP ranges is Class A? A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255 Answer: D QUESTION NO: 52

Which of the following memory speeds is found with SDRAM? A. PC3200

B. PC2700 C. DDR3-16000 D. PC100

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Answer: D

QUESTION NO: 53

Which of the following is considered to be an effect of static electricity? A. POST error code 501

B. Component failures C. Bad sectors on an HDD D. Poor power regulation

Answer: B

QUESTION NO: 54

Which of the following is the system bus speed of a PC2700 memory? A. 133MHz B. 166MHz C. 266MHz D. 333MHz Answer: D QUESTION NO: 55

Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter

Answer: D

QUESTION NO: 56

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A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A QUESTION NO: 57

Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D QUESTION NO: 58

Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)? A. Fiber B. CAT3 C. Coaxial D. CAT5 Answer: D QUESTION NO: 59

Which of the following wireless security options offer the HIGHEST level of wireless network protection?

A. Port blocking B. WPA

C. MAC filtering D. WPA2

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Answer: D

QUESTION NO: 60

A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult?

A. Internet B. Manager C. MSDS D. Container Answer: C QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer?

A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives.

C. Give the user several technical websites to research.

D. Compare the two hard disk speeds using a well-known story.

Answer: A

QUESTION NO: 62

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take?

A. Connect an external keyboard to test the issue.

B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop.

D. Replace the RAM.

Answer: A

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When upgrading to a newer version of an OS, which of the following are best practices? (Select TWO).

A. Upgrade the processor B. Update the BIOS

C. Delete existing programs D. Upgrade the firmware E. Delete personal data

Answer: B,D

QUESTION NO: 64

While a technician is working on an employee's computer, another user begins asking irrelevant questions. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Which of the following is the BEST course of action?

A. Take a long break to step away to relax and refocus.

B. Leave the station and call another technician to complete the repair. C. Request the manager to assist in the situation.

D. Politely inform the user that all questions will be answered later.

Answer: D

QUESTION NO: 65

A technician receives a computer that is having trouble printing to a network printer. After checking to make sure the network printer is available, the technician checks the port the printer is assigned to and finds it is set to LPT1:. Which of the following locations did the technician use to view the port settings?

A. Start>Settings>Network Connections

B. Start>Settings>Control Panel>Administrative Tools C. Start>Settings>Control Panel>Accessibility Options D. Start>Settings>Printers& Faxes

Answer: D

QUESTION NO: 66

A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used?

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A. Extra drives B. The processor C. Extra RAM D. Cooling system Answer: B QUESTION NO: 67

Items that may be added to the Sidebar in Windows Vista are known as what? A. Applets B. Features C. Widgets D. Gadgets Answer: D QUESTION NO: 68

On a Windows computer, a user is unable to print documents to locally attached printers or network printers. The user was able to print previously. Which of the following is the MOST likely cause of this issue?

A. Incompatible cabling B. Printer hardware problem C. Incompatible print driver D. Print spooler is not running

Answer: D

QUESTION NO: 69

Which of the following should a technician avoid when dealing with a customer? A. Personal calls

B. Cultural sensitivity C. Timeliness

D. Positive attitude

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QUESTION NO: 70

Which of the following should be done to remove dust from the inside of a computer case? A. Use a lint free cloth and glass cleaner

B. Use a dry paper towel and an anti-static strap C. Use a slightly damp cloth and a vacuum D. Use compressed air and a lint free cloth

Answer: D

QUESTION NO: 71

Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of 11Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n Answer: B QUESTION NO: 72

Which of the following software options would BEST protect against trojans and worms? A. Anti-spyware software B. Anti-adware software C. Anti-virus software D. Anti-spam software Answer: C QUESTION NO: 73

Which of the following provides a connection for an external keyboard, mouse, printer, monitor, and network when using a laptop?

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A. Bluetooth B. Network hub C. Docking station D. Infrared Answer: C QUESTION NO: 74

A user is explaining an issue that they are having with their workstation. After they finish explaining, a technician's NEXT course of action should be to:

A. Provide proper documentation on the services provided. B. Listen and do not interrupt the customer.

C. Offer different repair options for the user's convenience. D. Restate the issue or question to verify understanding.

Answer: D

QUESTION NO: 75

Which of the following is the MAIN purpose of the Recovery Console in Windows XP?

A. Allow the restoration of a previously made image of a desktop through the command prompt. B. Provide a way to recover corrupted print jobs through the command prompt.

C. Delete a virus that has infected the hard drive through the command prompt.

D. Provide a way to access the hard drive in an emergency through the command prompt.

Answer: D

QUESTION NO: 76

Which of the following is an example of a Class D IP address? A. 192.0.0.0

B. 127.255.255.255 C. 255.255.255.255 D. 224.0.0.0

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QUESTION NO: 77

Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. SD card B. Zip drive C. Blu-Ray D. DVD-RW Answer: D QUESTION NO: 78

Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors?

A. Hyper-threading

B. SpeedStep technology C. Quad core processing D. Dual core processing

Answer: A

QUESTION NO: 79

Which of the following is the reason why 64 is contained in the processor names, AMD Athlon 64 and 64 FX?

A. The processors contain 64K new transistors.

B. The processors have an additional 64 instruction sets. C. The processors provide a 64-bit register.

D. The processors are made with a 64nm manufacturing process.

Answer: C

QUESTION NO: 80

Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes?

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B. Smart card C. Biometrics D. Password Answer: B Explanation:

A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.

QUESTION NO: 81

Which of the following file systems MUST be used when implementing EFS? A. FAT32 B. FAT C. NTFS D. CDFS Answer: C QUESTION NO: 82

Which of the following expansion ports would provide the BEST performance for a new video card? A. PCI B. PCIe C. ISA D. AGP Answer: B QUESTION NO: 83

A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. Which of the following is the MOST likely reason?

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B. The hard drive did not have the jumpers configured correctly and needs to be checked. C. The hard drive is incompatible with Windows XP and needs replacement.

D. The hard drive needs SATA drivers loaded via the F6 option during install.

Answer: D Explanation:

Windows XP install routine does not natively contain SATA drivers in it. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive, otherwise it may try to boot from floppy ), it will ask you if you want to install drivers. Just at this point press F6 and show the drivers on the floppy.

QUESTION NO: 84

Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option?

A. PCI Express card B. KVM

C. PCMCIA card D. Docking station

Answer: D

QUESTION NO: 85

A technician has a security device which displays a number that changes overtime. Of which of the following is this an example of?

A. A smart card reader B. A token device C. A biometric device D. An RFID scanner

Answer: B

QUESTION NO: 86

A user's hard drive is failing. Before the drive is replaced, which of the following troubleshooting steps should be done?

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A. Establish a theory of probable cause B. Identify the problem

C. Perform a backup

D. Identify user changes to the computer

Answer: C

QUESTION NO: 87

Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. services.mmc B. gpedit.exe C. msinfo32.exe D. services.msc Answer: D Explanation:

There are two ways to view Services on your computer. The first is to use the MS Configuration Utility by typing msconfig.exe in the Run box accessed via the Start Menu, followed by clicking the Services tab. If you want a quick visual of which items are running or stopped, this is fine, but the information is limited. The preferred way to make changes to services is to launch services.msc from the Run option on the Start Menu. The Services window will open.

QUESTION NO: 88

Which of the following utilities can an administrator use to manage hardware, software and network components? A. Device Manager B. MMC C. MSINF032 D. MSCONFIG Answer: B QUESTION NO: 89

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A. 11Mbps. B. 50Mbps. C. 54Mbps. D. 100Mbps. Answer: C QUESTION NO: 90

Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. Firewall B. Smart cards C. Passwords D. Biometrics Answer: A QUESTION NO: 91

A BSOD in Windows provides which information? A. Driver updates for new installations

B. Save information for critical files before system shut down C. Diagnostic purposes of a critical system error

D. A detailed description and remedy of a software related problem

Answer: C Explanation:

The Blue Screen Of Death (also known as BSoD or bluescreen ), known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error, of a non-recoverable nature, that causes the system to "crash." The term is named after the color of the screen generated by the error.

QUESTION NO: 92

Which of the following versions of Microsoft Windows includes Media Center? A. Windows Vista Ultimate

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C. Windows XP Home

D. Windows XP Professional

Answer: A

QUESTION NO: 93

Which of the following may cause RFI on a wireless network? (Select TWO). A. Cordless phone B. LCD C. Magnet D. Microwave E. CRT Answer: A,D QUESTION NO: 94

When looking for 32-bit applications installed on a 64-bit version of Windows Vista, a technician should look in which of the following default locations?

A. C:\Windows\System32 B. C:\ProgramFiles C. C:\Users\ D. C:\Program Files(x86) Answer: D Explanation:

64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86).

QUESTION NO: 95

A laptop's battery will not charge. Which of the following BEST solves this issue? A. Remove all unneeded peripherals

B. Toggle theFn keys C. Swap the A/C adapter D. Plug the laptop into a UPS

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QUESTION NO: 96

A technician needs to upgrade the memory in a laptop. Which of the following memory types would be the correct type?

A. RIMM B. DDR RAM C. SDRAM D. SODIMM Answer: D QUESTION NO: 97

Which of the following MOST accurately describes a VPN?

A. A security encryption feature that encrypts wireless traffic with an access point for communication.

B. A private tunnel through the Internet to securely communicate with a remote network. C. A network which has no connection to the Internet and is private by design.

D. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected.

Answer: B

QUESTION NO: 98

A technician needs to configure a workstation for Wake on LAN. Where can the technician configure this setting?

A. BIOS

B. Control Panel

C. Internet Explorer Properties D. Windows Power Management

Answer: A

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Which of following motherboard expansion slots supports a HD video card? (Select TWO). A. PCIe B. ISA C. AGP D. EISA E. CNR Answer: A QUESTION NO: 100

The POST process of a computer is designed to:

A. Load the operating system into memory during power on. B. Test the essential components of the system during power on.

C. Test the software and hardware drivers before the operating system loads. D. Check for the latest motherboard firm ware updates.

Answer: B

QUESTION NO: 101

Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A QUESTION NO: 102

Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001

B. \\computername\sharename C. SNMP

D. IP_ip_address E. IEEE 1394

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Answer: B,D Explanation:

\\computername\sharename is a net command that manages network print jobs and

IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. This address can be verified from printer's configuration.

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?

A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case.

C. Helpprevent moisture buildup in the case.

D. Help limit electrostatic discharge (ESD) inside the case.

Answer: B Explanation:

The chassis of a PC is designed for proper internal airflow across the various components.

However, if your PC's enclosures are open, then the cooling of the PC changes dramatically. The cooling of some components can be reduced or totally eliminated and can cause damage.

Which of the following protocols uses port 80? A. SMTP B. HTTP C. HTTPS D. FTP Answer: B Explanation:

The port 80 is associated with HTTP TCP/IP protocol.

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Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray

B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel

D. Properties of the port within Device Manager

To find the port that your printer is currently using, you need to open the properties of the printer from the Printer's Control Panel

Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed.

E. New drivers have been released and need to be installed.

Answer: C,D Explanation:

The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Sometimes, certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. The printer would not start printing again till that print job is removed from the queue. Sometime if the IP address of the printer is changed you cannot print. To find this problem you can ping the printer from your computer.

Which of the following connector types is used with twisted pair cable? A. T-Connector

B. BNC C. RJ-45

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D. LC

With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN), especially Ethernets

Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D Explanation:

For a PCIe or PCI expansion card, 1x and 8x bus speeds can be used.

A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

A. Start>Run>typeipconfig>click OK and ask user to read the results.

B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.

C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.

D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

The Ipconfig command is used to find the IP configuration information of a computer. The Syntax IPCONFIG /all displays full configuration information. You can type the Ipconfig command by

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clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption.

B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs.

D. Dynamically assigns IP addresses for easy client configuration.

The main function of DNS is the mapping of IP addresses to human readable names. The DNS server strictly functions as an ip address lookup for a given domain name.

Which of the following is needed to perform an ASR restore in Windows XP? A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A Explanation:

To perform an ASR restore in Windows XP , you need Operating system CD and the recovery floppy disk that you have created. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) ..." at the bottom of the screen, press F2. The recovery process will start.

Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs

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C. tracert D. ipconfig E. ping Answer: C,E QUESTION NO: 113

A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

A. Space reserved by the drive manufacturer for firmware.

B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.

Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port Answer: B Explanation:

If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. They are used for the RS-232 (serial) ports

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A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?

A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation:

The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Which of the following printers would be the BEST choice for printing on multi-part forms? A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer Answer: A Explanation:

The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?

A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?

B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.

C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.

The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

Which of the following hardware is hot pluggable? (Select THREE). A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB Answer: A,B,F Explanation:

The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported.

C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported.

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Explanation:

The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?

A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors.

C. Recycle the monitors after removing the capacitors for use in other monitors.

D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for

transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation?

A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key

To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?

A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive.

D. Apply more thermal compound and reseat the drive.

The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the

operating system. The device driver installation is the part of the OS installation.

Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB

B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA

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Explanation:

The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?

A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation.

C. Forward the customer to another technician and join the conversation.

D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB Answer: D Explanation:

The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

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A. the previous refresh rate and the new refresh rate applied.

B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested.

D. the color resolution the user requested as well as the refresh rate.

Answer: A Explanation:

The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?

A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain

The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

A technician receives a boot error message OS not found. Which of the following should the technician check?

A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current

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Explanation:

First check the boot order.

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?

A. Clean the toner cartridge. B. Change the paper.

C. Replace the fuser. D. Print a test page.

If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. If that does not work then you may need to delete and reinstall the printer.

Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine, which you already know. You should always use the test page feature from the printer properties, not from an application, to test printing.

Which of the following may cause a customer to experience excessive heat in a laptop? A. The processor is improperly seated due to bent pins.

B. Insufficient memory for the OS. C. The airflow is blocked.

D. Excessive internal display brightness is set.

Answer: C

A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings? A. Control Panel> Accessibility Options> General

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B. Control Panel> Regional and Language Options> Regional Options

C. Control Panel> Regional and Language Options> Regional Options> Customize D. Control Panel> Regional and Language Options> Languages> Details

Answer: B

A technician has added a wireless network interface card (NIC) to a laptop. When connecting the laptop to a wireless network, the technician successfully tests for speeds of up to 54 Mbps. Which of the following standards of wireless card did the technician install?

A. 802.11g B. 802.11x C. 802.11b D. 802.11q Answer: A Explanation:

You need to use 802.11g standard if you want to use a standard that can support communication up to 54Mbps. 802.11x refers to the family of 802.11 standards, 802.11b supports communication only up to 11Mbps, and Bluetooth supports communication up to 3Mbps.

Which of the following would be the LAST step to take when installing a printer? A. Reboot the computer.

B. Perform a self-test page. C. Print a test page.

D. Cycle theprinters power.

Answer: C

A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Which of the following would be MOST likely to fix the problem?

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A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution.

D. Configure the Display Settings in Device Manager.

Answer: B

Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D QUESTION NO: 137

Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

A. Set printing defaults. B. Specify a separator page.

C. Spoolprint jobs and start print jobs immediately. D. Print a test page.

E. Pause printing F. Delete ports.

Answer: A,B,C

A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST?

A. Restart the spooler service. B. Reboot the computer.

C. Access the print queue and pause all print jobs. D. Purchase a new USB cable.

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Answer: C

Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).

A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet.

B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.

C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files.

E. Use the Security Center Control Panel Applet to secure resources on the shared system.

Answer: C,D

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs?

A. Hand recognition software B. Smart card reader

C. Biometric fingerprint reader D. Portable face recognition reader

Answer: C

A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation?

A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help.

C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved.

D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold.

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Answer: A

Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor?

A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST?

A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating

Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly

B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D QUESTION NO: 145

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A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard?

A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B QUESTION NO: 146

Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)?

A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers

C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver

Answer: C

Which of the following would be the BEST way to improve airflow inside a computer? A. Remove unneeded fans.

B. Install a liquid cooling solution. C. Install round IDE cabling.

D. Replace the side panels with mesh wires.

Answer: C

Which of the following components are included in a typical laser printer maintenance kit? (Select THREE).

A. Image drum

B. Paper pickup rollers C. Fuser

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D. Duplexer E. Toner F. Transfer roller Answer: B,C,F QUESTION NO: 149

Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C QUESTION NO: 150

A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

A. thereare not enough fans. B. the case is too small. C. the processor is too fast.

D. one or more fans are inoperable. E. the memory is defective.

Answer: A,D

A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause?

A. The software is not supported by the operating system. B. The hardware dongle was not installed.

C. The software was installed incorrectly.

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Answer: B

After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST?

A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition.

C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration.

Answer: D

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"?

A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C QUESTION NO: 155

When configuring biometric devices, which of the following would be the MOST dangerous type of error?

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A. False negative B. True negative C. True positive D. False positive Answer: D QUESTION NO: 156

A user wants to upgrade to Windows XP Home from Windows 95. Which of the following describe the potential upgrade paths? (Select TWO).

A. Upgrade to Windows 98SE then to Windows XP Home. B. Upgrade to Windows NT4.0 SP1 then Windows XP Home. C. Perform a clean installation of Windows XP Home.

D. Upgrade to Windows 95 OSR2, then to Windows 98SE then Windows XP Home. E. Upgrade to Windows XP Home directly from Windows 95.

Answer: A,C

To lengthen the life of computer hardware, it is BEST to perform which of the following actions on a routine basis?

A. Degauss the display and drives.

B. Clean out the dust with compressed air. C. Defragment the hard drive weekly. D. Clean out the dirt with a damp rag.

Answer: B

Which of the following is the BEST way to remove a USB device on a laptop computer? A. Remove hardware in Control Panel.

B. Stop the device, and then remove from laptop. C. Turn off the laptop, and then turn off the device. D. Remove the driver from Device Manager.

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Answer: B

Which of the following registry keys store data about all accounts on the machine? A. HKEY_ CURRENT_USER B. HKEY_USERS C. HKEY_CURRENT_CONFIG D. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160

When trying to print, a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause?

A. The printer does not recognize the font type. B. The paper needs to be replenished.

C. The computer needs to upload the print job. D. Printer firmware needs to be updated.

Answer: B

A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The technician has the correct, updated drivers, but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem?

A. The high encryption package is not installed. B. The modem is not functioning properly.

C. The account does not have permission to install drivers. D. The modem is not recognized in Device Manager.

Answer: C

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Which of the following is a hazard associated with improper disposal of a CRT? A. Electromagnetic Interference (EMI)

B. Mercury C. Lithium D. High vacuum

Answer: B

While working inside of a desktop computer, a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire?

A. Electrical tape B. Masking tape C. Duct tape D. Wire nut Answer: A QUESTION NO: 164

Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A. PROGMAN.EXE B. TASKMAN.EXE C. SPUNINST.EXE D. CONVERT.EXE Answer: C QUESTION NO: 165

Before shipping a laptop, which of the following should be removed to avoid damage during transit?

A. PC card adapters B. LCD

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D. Backlight

Answer: A

Which of the following would a technician go to setup a password that would be required prior to booting into the operating system?

A. LDAP B. POST C. BIOS D. User Accounts Answer: C QUESTION NO: 167

A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following is the BEST preventive maintenance procedure that the technician should perform?

A. Directly spray the vents with compressed air. B. Install ceiling fans in the room.

C. Use a moist rag to clean the vents monthly.

D. Periodically clean the vents using a small vacuum cleaner.

Answer: D

A technician is planning to open and work on a CRT monitor. Which of the following should the technician take under consideration?

A. Electromagnetic interference B. High voltage discharge C. Radio frequency interference

D. Uninterruptible Power Supply (UPS)

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A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab? A. Cable management to avoid trip hazards

B. Electrical safety with the extra network cables C. Location of the PCs with respect to each other

D. Number of fans located in the room so system does not overheat

Answer: A

A customer brings a PC for a technician to repair. Which of the following can the technician do to better understand the customers issue?

A. Begin running diagnostic software and confirm findings with another technician. B. Ask open-ended questions to gather the symptoms.

C. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

D. Get the customer contact information, run diagnostic tests, and then confirm the findings with the customer.

Answer: B

Which of the following usually has the HIGHEST latency? A. Fiber B. DSL C. Cable D. Satellite Answer: D QUESTION NO: 172

Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment?

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A. DSL B. Broadband C. Satellite D. Fiber Answer: D QUESTION NO: 173

When setting up a WAP, which of the following is broadcasted by default and should be disabled? A. WPA B. WEP C. SSID D. RADIUS Answer: C QUESTION NO: 174

Which of the following is the purpose of the voltage selector switch? A. To allow the power supply to operate at different voltages

B. To change the voltage coming from the wall

C. To allow alternating current to be used instead of direct current D. To change the output voltage to meet the needs of the motherboard

Answer: A

The power brick or external power supply serves which of the following functions for a portable computer?

A. Filters incoming voltage spikes and surges.

B. Allows for a portable computer to be easily moved without being plugged into an outlet. C. Changes DC power to AC power to charge the battery and enhances portability.

D. Converts AC power to DC power that a computer can use to operate and charge its battery.

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Which of the following memory modules has 168 pins? A. SODIMM B. DIMM C. SIMM D. RIMM Answer: B Explanation:

Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM

Which of the following has the speed of PC2700? A. DDR B. SDRAM C. DDR3 D. DDR2 Answer: A QUESTION NO: 178

Which of the following printer types shoots the ink onto the paper? A. Impact B. Dot Matrix C. Laser D. Inkjet Answer: D QUESTION NO: 179

Which of the following printer types stamps the ink onto the paper? A. Thermal

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C. Inkjet D. Impact

Answer: D

Which of the following printers requires special paper to be used for printing? A. Thermal B. Inkjet C. Color Laser D. Laser Answer: A QUESTION NO: 181

Which of the following allows a secure connection between two points? A. HTTP B. VPN C. FTP D. WAN Answer: B Explanation:

A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location.

Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card?

A. ISA B. AGP 4X C. PCMCIA D. PCIe X16

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Which of the following will BEST ensure data is removed before recycling a PC? A. Remove the memory and destroy it.

B. Reformat the hard drive to a clean state using the format command. C. Remove the hard drive and destroy it.

D. Run a large magnet over the top of the hard drive several times.

Answer: C

Which of the following would be the MOST secure password? A. SR1234ct B. CompTIA558475 C. rw2%HN D. ct23&P#h~ Answer: D QUESTION NO: 185

A technician is examining a laptop that is booting up but not showing the laptop display. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Which of the following should the technician do FIRST to resolve this issue?

A. Replace the video card inside the laptop. B. Replace the LCD inverter.

C. Make sure the laptop display is enabled.

D. Make sure the OS has the latest video drivers installed.

Answer: C

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A. S/PDIF B. USB 1.1 C. IEEE 1394 D. USB 2.0 Answer: B QUESTION NO: 187

Which of the following technologies can support the longest cable length between devices? A. IEEE 1394 B. USB 1.1/2.0 C. SATA D. Serial Answer: D QUESTION NO: 188

Which of the following memory modules has the HIGHEST transfer rate? A. PC2100 B. DDR333 C. DDR400 D. PC2700 Answer: C QUESTION NO: 189

Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. 100Mb/s B. 1000Mb/s C. 10000Mb/s D. 1Gb/s Answer: A