SATA B. AGP

To define power management in laptop computers, you need to use ACPI standard. It was introduced in 1996 and is an extension of the system BIOS.

QUESTION NO: 349

A user wants to add an additional network connection to their laptop. Which of the following bus slots will a laptop MOST likely have available to support a new NIC?

A. SATA B. AGP C. SODIMM D. PCMCIA

Answer: D

QUESTION NO: 350

A technician arrives to resolve a customer issue. Although the technician has immediately responded to the dispatch, the technician finds the customer extremely angry that it has taken

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over four hours for a response. Which of the following is the BEST course of action for the technician to take to resolve the issue?

A. Empathize with the customer then focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager that the customer was not happy with the response time.

B. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Make sure the customer is aware that the current service level

agreement allows for an eight hour response.

C. Focus on completing the task in an expedited manner. Upon closure, document the situation and inform management that thecustomers behavior was undesirable.

D. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.

Answer: A

QUESTION NO: 351

A technician has replaced a failed keyboard that was full of debris. The technician then explained to the customer the importance of keeping a clean area around their computer. Which of the following should be the technicians NEXT troubleshooting step?

A. Ask another technician to verify that the findings are correct.

B. Document the issue including findings, actions taken and the outcome.

C. Report the incident to thecustomers manager.

D. Follow up with the customer at a later date, to ensure that the keyboard is still functioning.

Answer: B

QUESTION NO: 352

An end user states that they are unable to connect to their home wireless network from their laptop. They were able to connect without a problem the day before, but now they are unable to see the network at all. Which of the following is the MOST likely cause for the problem?

A. Recent provider upgrades have changed the wireless specification from 802.11a to 802.11n.

B. The wireless network card has been disabled by the hardware switch.

C. MAC filtering is preventing the computer from connecting to the network.

D. The wireless network is not properly configured.

Answer: B

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QUESTION NO: 353

A customer states that they are no longer able to print to their color network printer. The customer was able to print and then left on vacation. Since returning the customer is only able to print to the black and white printer. Everyone else is able to print to the color printer without a problem. Which of the following is the MOST likely cause for the customers issue?

A. Thecustomers permissions have changed and needs to be an administrator to print color.

B. The DHCP service needs to be restarted on the client computer.

C. The printer address has changed and the customer needs to remap their printer.

D. The print spooler service needs to be restarted on the client computer.

Answer: C

QUESTION NO: 354

When installing a new CPU for a customer, the customer asks what the tube of paste that came with the CPU is used for. Which of the following is the correct explanation of the paste?

A. It prevents theft by covering the values written on the CPU.

B. It prevents voltage from shorting out the CPU.

C. It keeps the new CPU from falling out of the socket.

D. It assists in keeping the CPU cool.

Answer: D

QUESTION NO: 355

Which of the following devices should be added to a network to support full-duplex communications?

A. Firewall B. Switch

C. Ethernet hub D. Modem

Answer: B

QUESTION NO: 356

Which of the following is a private IP address and will not be routable on the Internet?

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A. 206.1.9.3 B. 192.168.1.16 C. 176.15.1.7 D. 8.1.1.23

Answer: B

QUESTION NO: 357

A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. The backup should clear the archive bit for each file.

Which of the following backup type should be selected?

A. Incremental B. Copy

C. Full D. Daily

Answer: A

Explanation:

You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. A copy backup backs up the selected files and does not mark the files as archived. A full backup backs up all the files on the disk, these files are then marked as archived.

QUESTION NO: 358

When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Which of the following is the MOST likely cause of this?

A. Limited amount of memory for the display adapter B. Not enough free space on the hard drive

C. Graphics card jumpers need to be reconfigured

D. The monitor needs to be replaced with a newer model

Answer: A

QUESTION NO: 359

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The term quad core implies that a CPU:

A. requires memory to be installed four units at a time.

B. has twice the cache of a dual core processor.

C. is clocked four times faster than a normal unit.

D. has four integrated processing units.

Answer: D

QUESTION NO: 360